Utah Valley University's Success Story

CASE STUDY

BUILDING A . SCALABLE

TELEPHONY SOLUTION TO LAST FOR OVER

16 YEARS

UTAH VALLEY UNIVERSITY (UVU)

Utah Valley University (UVU) is a publicly funded Location: Utah, USA Deal implementation: 2000 - 2016 university located in Orem, Utah. UVU is the Vertical: Education largest university in Utah with over 34,000 students Business partner: Number of users: 6000+ enrolled. The university, which is known for being TriTel Networks, Inc. forward thinking in its approach to education and use of technology, has been nominated for technological awards and has served as an example for other universities in the state.

CHALLENGES BENEFITS When UVU launched a bid for a new telephony infrastructure in 2000, it was looking for a scalable TECHNICAL solution with investment protection. Since then, it has grown exponentially and has needed to meet The Alcatel -Lucent Enterprise Software Evolution many new demands from students and the faculty. Support program keeps UVU’s software current, UVU needed to upgrade the solution incrementally maintaining compatibility with new technology and to keep up with the latest technologies (VoIP, SIP, applications such as VoIP, SIP, digital and wireless E911) and have a system flexible enough to add phones, as well as older phones dating back to 2000. over 300 new lines each year. UVU’s technicians received Alcatel-Lucent Enterprise UVU also wanted to be able to offer telephony and certification training for optimal telephony collaboration to staff while mobile or working from infrastructure management and maintenance. home, and improve student-staff communications. FINANCIAL USER PRODUCTS AND SERVICES EXPERIENCE UVU has capitalized on its VoIP phones mean staff Alcatel-Lucent Premium DeskPhones initial purchase, keeping its members can work from Alcatel-Lucent OpenTouch® Multimedia Services infrastructure in place for home and other campuses. 16 years, and counting. (including Messaging and Fax services) The solution has had a Alcatel-Lucent OpenTouch® Session Border UVU’s ICT strategy and positive impact on the way Controller their now fully-trained people communicate by technicians, has meant phone with UVU staff, the Alcatel-Lucent OpenTouch® Conversation savings on maintenance needed funding, and the Alcatel-Lucent OmniVista® 8770 Network costs and the cost of overall reputation of Management System technology per student. UVU’s phone system.

WHAT MADE THE DIFFERENCE? “UVU aims for absolute excellence when it TriTel Networks, Inc., an Alcatel-Lucent Enterprise comes to our telephony systems. With the support of business partner located in nearby Salt Lake City, Alcatel-Lucent Enterprise and TriTel Networks, Inc., Utah, responded to UVU’s request for proposal with and our great on-site team, we are able to stay well a robust and state-of-the-art solution. ahead of the curve.” UVU liked the solution’s open architecture and its Tom Branam, Telephone Services Director, Utah Valley flexibility to support PBX as well as VoIP and digital phones, and other new technologies. University enterprise.alcatel-lucent.com To view trademarks visit: enterprise.alcatel-lucent.com/trademarks. (November 2016)