Bournemouth, Poole & Dorset

Bournemouth, Poole & Dorset Adult Care & Support Services Directory 2017

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

In partnership with

www.carechoices.co.uk “...where quality of care counts...”

~ Situated in the Heart of Poole. ~ Easily accessible. ~ Tastefully decorated. ~ Three independent specialist units.

~ Tailored and individual care plans with a person-centred care approach. ~ Lounges with beautiful views of Poole Harbour. ~ Comprehensive choice of varied menus oﬀered by the on-site chef. ~ Dedicated Activities Coordinators promoting quality of life and stimulation.

Includes an EMI (Elderly Mentally Infirm) unit, specially equipped and staffed to care for individuals with Alzheimer’s, Dementia and other memory affecting conditions. Contents

Welcome 4 Paying for care services 45 Regions covered by this Directory 6 What will you have to pay for your care? 45 Paying for your own care 45 Helping you stay safe and independent 6 Financial care planning 47 Safeguarding vulnerable adults 6 NHS Continuing Healthcare 47 Home safety/falls prevention 7 “...where quality of care counts...” Personal Budgets and Direct Payments 49 Loneliness and isolation 8 Equipment to help you 8 Have your say 49 ~ Situated in the Heart of Poole. Telecare 9 Inspecting and regulating care services 49 ~ Easily accessible. Home maintenance and adaptations 9 Advocacy 51 ~ Tastefully decorated. Occupational Therapy 10 ~ Three independent specialist units. Comments, compliments and complaints 51 Making life easier at home 11 Healthwatch 53 Leaving hospital 15 Reablement 15 Useful contacts 54 Personal care in the home 17 Dorset Care Homes Association 54 This Directory's free helpline 17 The Registered Nursing Homes Association 54 Home care agency checklist 19 Useful contacts 55 Home care providers 21 Care homes and care homes with Community support 32 nursing listings 59 Lunch clubs and meal deliveries 32 Bournemouth 59 Befriending and Good Neighbours services 32 West Dorset 67 Day centres 32 North Dorset 73 Volunteering 33 Purbeck 74 Transport services 33 ~ Tailored and individual care plans with a person-centred care approach. East Dorset 75 ~ Lounges with beautiful views of Poole Harbour. Information and advice about services 34 ~ Comprehensive choice of varied menus oﬀered by the on-site chef. Poole 79 ~ Dedicated Activities Coordinators promoting Living with dementia 35 quality of life and stimulation. Residential dementia care checklist 36 Index 83

Living with a long-term health condition 37 Bournemouth, Poole and Dorset Councils’ Includes an EMI (Elderly Mentally Infirm) unit, specially equipped distribution of this publication does not constitute and staffed to care for individuals with Alzheimer’s, Dementia and Support for carers 37 their support or recommendation of any of the other memory affecting conditions. products or services advertised or listed within. All Home choices 38 the listings in this publication are supplied by the Choosing a care home 39 Care Quality Commission and neither Bournemouth, Types of care home 41 Poole and Dorset Councils nor Care Choices Ltd can Out of area care options 41 be held responsible for any errors or omissions. Care homes checklist 43

Social care services 44 Eligibility for Adult Social Care services 44

To obtain extra copies of this Directory, free of charge, call Bournemouth Care Direct on 01202 454979, Poole Adult Social Care Help Desk on 01202 633902 or Dorset County Council on 01305 221016.

This Directory is available electronically at www.carechoices.co.uk. There is also a Alternative formats Browsealoud option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome We believe that everyone should be able to live that are available through independent providers, safely and independently in their own home for as voluntary and community organisations, your local long they can. However, at some point in our lives council and the health authority. many of us need help to look after ourselves: perhaps because of illness, accident, disability or simply Within this Directory, the services that are provided getting older and more frail. by your local council are described as ‘adult social care’ and these are provided by: We want you to be as involved as possible in • Bournemouth Borough Council; choosing and arranging the care and support you • Borough of Poole; and need, whether this is support in the home, help to • Dorset County Council. get you out and about to do every day things, such as shopping or visiting your GP, or being involved in the activities you enjoy. This ensures that the services Further information and advice about care and you receive help you to achieve the things that are support to help you remain safe and independent, most important to you. as well as a wider range of providers, can be found on www.mylifemycare.com This Directory provides details of a range of services

If you are looking for advice on how to stay safe and If you do not have access to internet, please call independent in your own home, My life my care will Bournemouth Care Direct on 01202 454979, help you to make informed choices with the right Borough of Poole Adult Social Care Help Desk on help and support. 01202 633902 or Dorset Adult Access Team on 01305 221016. Sometimes a little help can go a long way. This Find out about: needs and solution based website gives information about adult social care and community services to • how to live safely and independently at home help people lead independent lives with the support including equipment to aid your daily living and they need. care at home; • social and eating opportunities The site has a wide range of information, such as how including lunch clubs, day opportunities and to access activities and groups in local areas, help befriending schemes; around the home and personal care services, keeping mobile and staying safe, as well as dealing with • transport options to help you get out and about; money and finances. There are also tips and advice • information and support for carers on health and wellbeing, as well as information about including advice and information about looking transport, home adaptations, daily living aids and after yourself and taking a break from caring; much more to help people make informed choices. and much, much more. There is also a strong focus on carers to help them find the support they may need for themselves. www.mylifemycare.com

The website is for all adults in Dorset, whether they qualify for financial support or pay for their own care. To find out more, log on to www.mylifemycare.com

4 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Registered Charity No. 1014697

Thinking of moving into a care home – or just needing a little extra help at home? We’re here to help Whatever your care needs, we know that it’s the care that counts – the quality care of all our residents and home care customers. As a leading provider of residential and home care across Dorset, we offer compassionate residential, nursing, dementia and home care at a realistic cost. Whether you’re looking for care in your own home, a short respite stay or a new home, we offer a warm welcome, comfort and peace of mind.

Residential care and nursing homes: 9 Talbot View Bournemouth 1 Buxton House, Weymouth ☎ 01202 537571 ☎ 01305 760834 8 Gillingham 10 Templeman House 2 Castle Dene, Bournemouth Bournemouth ☎ 01202 397929 ☎ 01202 537812

3 Dorset House 11 Wickmeads Hamworthy, Poole Southbourne ☎ 01202 672427 14 Crewkerne ☎ 01202 436490 12 4 Elizabeth House NEW Country House Care Ferndown Parkstone, Poole 5 and Independent ☎ 01202 744545 2 13 Retirement Living Christchurch 10 5 Fairlawn, Ferndown 4 9 3 7 12 St Ives Country ☎ 6 Dorchester Poole 11 01202 877277 House Care Bournemouth 6 Maiden Castle House Ashley Heath Dorchester Ringwood ☎ 01305 251661 ☎ 01202 712400 1 Weymouth 7 Queensmead, Christchurch Home care offices ☎ 01202 485176 13 East Dorset 8 St Martins Grange ☎ 01202 394000 Gillingham 14 West Dorset ☎ 01747 834020 ☎ 01460 270500

To request a brochure, arrange a visit or ﬁ nd out more, contact

www.care-south.co.uk | ☎ 01202 712400 | [email protected]

CARE SOUTH IS A LEADING PROVIDER OF RESIDENTIAL AND HOME CARE ACROSS DORSET Regions covered by this Directory

Gillingham

Shaftesbury

Sherborne Sturminster Newton EAST Blandford DORSET NORTH Forum DORSET Wimborne Ferndown Minster WEST DORSET Charmouth POOLE Bridport BOURNEMOUTH Christchurch Lyme Regis Dorchester PURBECK Wareham

Weymouth Swanage

Bill of Portland

Home care providers Care homes/care homes with nursing listings Bournemouth 21 Bournemouth 59 Purbeck 74 Dorset 25 West Dorset 67 East Dorset 75 Poole 29 North Dorset 73 Poole 79

Helping you stay safe and independent

Safeguarding vulnerable adults

Everyone has the right to live in safety, free from or property, or pressure about wills or inheritance; abuse and neglect. • discrimination, for example treating someone less favourably because of race, ethnicity, religion, age, What is abuse? gender, disability or sexual orientation; and Abuse takes many forms. It includes: • domestic violence and abuse. • any form of harm, such as hitting, injuring or • restraining, threatening, intimidating or humiliating; • sexual attention or activity that is not consented to; • keeping someone on their own; • any form of neglect, such as not giving the correct medicine, not providing food or clothing, or not arranging the right care; • financial abuse, such as stealing or misusing money

6 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Safeguarding vulnerable adults continued

Abuse can happen anywhere – at home, in the All public services, the police, local authorities and street, where you work, in a care home, hospital or the NHS take adult abuse very seriously – we usually day centre or in any other public place where you refer to this as 'adult safeguarding'. Protection from may spend time. abuse is more effective if we all take responsibility for adults at risk. Who is at risk of abuse? People may be at risk of abuse if they: Reporting abuse • depend on other people for their care; If you know someone is being abused, or think they may be, call your local authority: • are older, frail and unable to protect themselves; • have a mental health condition; Bournemouth Care Direct: • have a physical or learning disability; 01202 454979 Borough of Poole Adult Social Care Help Desk: • have a serious sight or hearing impairment; 01202 633902 • have dementia; Dorset Adult Access Team: • misuse alcohol or drugs; or 01305 221016 • have a long-term illness. If it is outside of normal office hours, please call the If someone tells you about abuse Out of Hours Service on 01202 657279. If someone tells you they are being abused: You can also tell a health or social care worker such as a • stay calm and listen to them; social worker, nurse, doctor or occupational therapist. • offer them support; If you think someone may be at immediate risk of • write down what they tell you using their own words; harm, contact the police by calling 999. • keep any evidence safe; • get in touch with us or the police; and If you report abuse: • in an emergency dial 999. • your concerns will be taken seriously; Please do not: • the matter will be dealt with sensitively; • press them for more details; • we will make sure the person is safe; and • we will investigate the situation fully. • contact the alleged abuser;

• promise to keep it secret; or You will be asked to provide a name and contact • assume that someone else knows what's going on details so that we can get in touch to ensure we have and will get in touch. all the information we need to keep the person safe.

Home safety/falls prevention

Improving safety in the home can help prevent people greatly affect your quality of life. from having falls and injuring themselves, whilst allowing them to continue to live independently. Various aspects of the home environment can be improved to reduce the risk of someone having a Falls, slips and trips can lead to broken hips or fall. Family, friends, neighbours and carers can help wrists and other injuries, and are a leading cause make things safer for you while allowing you to stay of disability among the older population. Falls in independent and self-sufficient. the home can result in ill health, lengthy hospital stays, residential care, loss of independence, and can Clearing away clutter, ensuring floors and carpets

Visit www.carechoices.co.uk for further assistance with your search for care 7 Home safety/falls prevention continued are safe, making sure the home is well lit and warm prevention. Remaining active, eating well, drinking and installing handrails where necessary are all useful enough fluids, paying attention to foot problems, suggestions for improving safety. and wearing properly fitting shoes and slippers can contribute to avoiding falls. Contact Safe and Taking steps to improve and maintain your health Independent Living (SAIL) if you would like further and general wellbeing is an important aspect of falls help and advice (see page 34).

Loneliness and isolation

Many people who live alone choose to move healthy. Details of these walks can be found on into a care home simply because they feel lonely www.mylifemycare.com/getting-out-and-about or isolated. Fortunately, there are a number of For those living with memory loss and dementia, opportunities across Dorset to get out, meet people Memory Cafés are a great way to meet with others in and socialise. These include lunch clubs, coffee a social setting. See page 35 for further information. mornings and clubs organising visits and outings. Details of these can be found on Libraries www.mylifemycare.com/directory Libraries in Dorset do much more than lend books. They have a range of events and opportunities to meet If, for any reason, you find it difficult to get out and people, such as reading groups, craft and chat groups about or simply want to talk to someone, befriending as well as computer learning groups. Details for your or Good Neighbour schemes can help. See page 32 local library can be found on your council’s website: for further information. Bournemouth Borough Council: One popular way to get out during the day is to visit www.bournemouth.gov.uk/Libraries/ a day centre. There are many centres across Dorset LibraryServices/LibraryServices.aspx and they offer a way to meet new people and learn Borough of Poole: new skills. There are also opportunities for you to www.poole.gov.uk/leisure-and-culture/libraries share your own skills, learn new ones and contribute to community projects. Dorset County Council: www.dorsetforyou.gov.uk/libraries Volunteering can be a positive way to spend time and be involved in the local community. See page 33 Making friends and meeting new people for further information. There will be many social opportunities available in your area. POPP Wayfinders can provide information Free walks about your local services (see page 34). You may want to consider taking part in regular, short guided health walks that take place every week For further information, visit www.mylifemycare. throughout Dorset. These free walks offer a great com or contact your local Adult Social Care opportunity to get out in the fresh air and meet new department (details can be found on page 56). people at the same time as keeping you fit and

Equipment to help you

At some time in our lives, perhaps because of lifting a heavy kettle can be difficult. Not being able disability or just getting older, many of us find it to clearly see buttons on controls or read instructions more difficult to carry out everyday tasks. This might brings its own difficulties. be getting out of your chair or struggling to get into the bath. Sometimes, just getting the lid off a jar or Many people don't ask for help because they feel

8 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Equipment to help you continued

this means giving up their independence. In fact, even be borrowed for free so that you can try them the range of equipment that is available can mean at home. that you do not have to rely on others and can stay independent for longer. You can also get free and impartial advice from the Disabled Living Foundation (DLF), a national charity There are hundreds of aids that can help you to that provides advice, information and training on carry on living independently; from helping you with daily living aids. See page 55 for contact details. eating, dressing and bathing to help with getting around your home. For examples of these see pages If you have a sight or hearing impairment, Sight 11-14. Whatever you have difficulty with, there is and Hearing Centres offer an opportunity to try out almost certainly a solution for you. specialist equipment and get advice. Contact details can be found on page 57. Getting advice about equipment There are a number of organisations that provide You can find further information about equipment equipment and advice. If you are not sure what that can help with daily living from one of the many equipment will help, you could visit an Independent equipment suppliers in Dorset. Details of these and Living Centre (contact details can be found on page advice about how to return equipment are available 56). This is a great way to see and try out equipment at www.mylifemycare.com without any pressure. Some items of equipment can

Telecare

Telecare works through a 'careline' which is bath running; or forget to turn the heating on. This connected to your telephone line. A careline gives means that you, your carer and relatives can rest you a button to press in case of emergency. This assured that you are safe at all times of day and night. alerts your carer or a 24-hour monitoring and response centre. At the centre, a trained operator will If you are not sure whether Telecare can help, you try to speak to you through the base unit. If you do could visit an Independent Living Centre. These not respond, they will call your named contact (for have many types of equipment on display and example, a relative or neighbour) or the emergency experienced staff to advise you. Contact details can services if needed. This means that help is always be found on page 56. available at the press of a button. The council may be able to provide Telecare for you Different types of sensors can be added to the if you are eligible (see page 44). This means that careline to check for some problems automatically. there may be no charge for the provision, installation For example, it could raise the alarm if you fall over; or maintenance of the equipment. There is a small do not return to bed if you get up in the night; do charge for the monitoring and you may be asked to not get up in the morning as expected; leave the contribute towards this.

Home maintenance and adaptations

Adapting your home to meet your needs could make • widening doors or putting in a stair lift so it is easier it easier to get around or carry out daily tasks. to move between rooms;

There are many ways in which your home can be • altering bathroom and kitchen fittings to bring adapted. For example: them to wheelchair height; and • putting in ramps or handrails so it is easier to get in • adapting heating controls or light switches so they and around the home; are easier to use.

Visit www.carechoices.co.uk for further assistance with your search for care 9 Home maintenance and adaptations continued

Many adaptations are relatively simple and Council and is available to anyone in the Dorset inexpensive, but can make a big difference. For County Council area. example, a handrail up the stairs might be all that is needed to help you get safely to the bathroom. As well as providing practical help with home adaptations, repairs and improvements, the service Bournemouth and Poole offers free advice, support and information on: East Boro’s Handy Van Repairs Service provides • checking whether you are entitled to any financial help; practical help and support around the home, and there’s no hefty labour charges either – you just pay • your housing options; for the materials used for the repairs. For all general • deciding on home adaptations that might help you; maintenance and repairs, the Handy Van Repairs • carrying out minor repairs; and Service can help. • making your home more energy efficient. If you own or rent a home in Bournemouth or Poole, are aged over 60 and receive certain benefits then Contact DAHS on 0333 003 0010 or email you can apply to use this service. [email protected]

For more information and to check if you qualify, telephone 01202 883503 or email [email protected]

Dorset The Dorset Accessible Homes Service (DAHS) is locally based, with offices in Dorchester and Blandford Forum. It works on behalf of Dorset County

Occupational Therapy

Occupational Therapists (OTs) offer help and advice access to all essential facilities within it; to people who are unable to do everyday tasks due • recommendations for major adaptations to your to physical illness, long-term disability, learning home to improve access to all essential facilities disability or issues associated with ageing. They will within it. Advice and assistance can be given about help you to be as independent as possible and to funding; reduce obstacles within your environment. • assistance in your discharge from hospital; and Services available include: • collection of equipment if your circumstances • free loan of equipment such as commodes, change and you no longer need equipment. perching stools and items to raise the height of a chair or bed; Assessing your needs • advice and equipment to help you transfer from a A member of the Occupational Therapy team bed to a chair or to get in and out of the bath; will visit you at home (or wherever you feel is appropriate) to carry out an assessment of your • signposting to alternative equipment suppliers, situation including areas of risk. benefits advice and other services; Contact your local Adult Social Care department • training for carers; for further information using the contact details on • minor adaptations to your home to improve page 56.

10 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Making life easier at home

In the living room

Plug with handle

Easi-reach

B N RO Y

Chair raisers

WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN/OUT OF • Block of foam in chair base • Buy an electric riser chair CHAIRS • Buy ready-made chair raisers • Buy a chair at the right height • Take regular, gentle exercise

OPENING/CLOSING • Move furniture out of the way • Install environmental controls or WINDOWS • Install/purchase a fan air-conditioning • Buy a tool to open/close windows • Install new windows

CONTROLLING THE • Change the switches for ease of use • Move the heating controls HEATING • Fit a timer switch • Install new or additional heating • Purchase a standalone heater system

KEEPING WARM • Use a trolley to transport the fuel for • Insulate your house your fire • Swap to a cheaper heating • Replace the fire with a heater system • Apply for a winter fuel payment • Change to a simpler heating system

TURNING LIGHTS • Install a light switch toggle • Move the light switches ON/OFF • Purchase a socket extension • Replace the light switches • Purchase handi-plugs • Install environmental controls

HEARING THE TV • Use subtitles • Request an assessment for a • Purchase wireless headphones hearing aid • Install a room loop

Visit www.carechoices.co.uk for further assistance with your search for care 11 Making life easier at home continued

In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS GETTING IN AND OUT • Learn new ways of moving safely • Use a transfer board OF BED • Purchase a leg lifter • Buy an electric adjustable bed • Raise the bed • Install a hospital bed • Fit grab rails • Use a hoist

SITTING UP IN BED, • Change to less heavy bedding • Buy a bed cradle/bed ladder TURNING OR ROLLING • Learn new ways of moving safely • Use a bed lever OVER • Purchase a pillow raiser • Buy a specialised mattress • Change the mattress • Install a drop-down rail • Install an over-bed pole KEEPING WARM IN • Buy a heavier duvet • Buy an electric blanket BED • Buy thermal clothing (make sure it’s tested regularly)

GETTING DRESSED • Learn new ways of dressing • Consider home support • Buy alternative/adaptive clothing • Buy simple gadgets: long-handled shoe horn; dressing stick; button hook • Contact n n n (see below) for an assessment

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist

TAKING YOUR TABLETS • Ask for an easy-open bottle • Get an automatic pill dispenser • Keep a note of when you take a tablet • Ask someone to prompt you • Get a pill dispenser READING THE TIME • Buy a clock with large numbers • Buy a clock that ‘speaks’ n Bournemouth Care Direct: 01202 454979 n Dorset County Council: 01305 221016 n Poole Adult Social Care Help Desk: 01202 633902 12 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Making life easier at home continued

In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS REACHING INTO • Rearrange your cupboards/surfaces • Alter the spring in the doors CUPBOARDS • Buy an Easi-Reacher or Handi-Reacher • Lower or raise the cupboards

USING TAPS AND • Fit tap turners • Change switches SWITCHES • Purchase Handi-Plugs • Raise or reposition taps • Fit lever taps or new taps • Alter the kitchen

PREPARING/COOKING • Sit at a table • Use a food processor FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool knife with a thick handle; chopping • Buy a trolley board with spikes; pan handle holder; • Raise/lower work surface teapot tipper; lid gripper • Make space under worktop for your knees when sitting

MOVING AROUND • Re-organise the furniture • Review mobility equipment KITCHEN • Adapt the kitchen

EATING AND • Use large handled cutlery • Buy a trolley DRINKING • Use a non-slip mat • Consider home support for meal • Use a lightweight cup/mug times • Use a cup with two handles • Contact n n n (see below) for an assessment

LAUNDRY/IRONING • Install a wall-fixed ironing board • Raise/lower washing machine

n Bournemouth Care Direct: 01202 454979 n Dorset County Council: 01305 221016 n Poole Adult Social Care Help Desk: 01202 633902 Visit www.carechoices.co.uk for further assistance with your search for care 13 Making life easier at home continued

In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat WHAT IS DIFFICULT? SIMPLE SOLUTIONS COMPLEX SOLUTIONS WASHING HANDS, • Install tap turners • Install lever taps or new taps FACE AND BODY • Buy a long-handled sponge • Purchase a stool • Purchase a flannel strap • Raise or lower basin • Contact n n n (see below) for an assessment • Consider home support

HAVING A BATH • Purchase a non-slip mat • Install a bath lift • Buy a long-handled sponge • Use a hoist • Use a half-step • Replace the bath with a shower • Install grab rails • Convert to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Use a non-slip mat • Change the floor covering • Purchase a towelling gown • Purchase a hot air body dryer

USING THE TOILET • Install a raised toilet seat • Review mobility equipment • Use a combined toilet seat and • Consider home support support frame • Install a flush lever extension • Contact n n n (see below) for an assessment

CLEANING TEETH • Purchase a toothbrush gripper • Buy an electric toothbrush • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board • Use non-slip mats • Use a shower chair or stool • Purchase a half-step • Replace shower controls • Contact n n n (see below) for an assessment • Consider home support n Bournemouth Care Direct: 01202 454979 n Dorset County Council: 01305 221016 n Poole Adult Social Care Help Desk: 01202 633902 14 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Leaving hospital

If you are in hospital and think you might need help equipment, home adaptations or care at home when you return home, ask the hospital staff to would help. You may also be signposted to other arrange for you to see a member of the Social Work services that can help you. Team. A member of the team will arrange to visit you, and your friends and family if you wish, on the ward. They will talk to you about your concerns and what support you might need to return home.

You may be offered a short period of intensive support – called reablement – and we will see if

Reablement

If you have had an illness, accident, just come home Reablement is free of charge, provided that: from hospital or are becoming frail, you might find • the council agrees that reablement can help you; it difficult to look after yourself. You might not feel strong enough to cope or you may simply have lost • you are not already receiving care services; and confidence. Many people just need a bit of help to • you are finding it difficult to manage your get back on their feet. personal care or daily living needs due to frailty, following an illness or fall, or after a stay in Reablement is a short period of intensive support hospital. in your home. Staff will work with you to help you regain old skills, or develop new ones. In most cases, At the end of a period of reablement, most people can this is all you need to regain your independence and live independently at home. However, if you are not be able to carry on living in your own home. fully independent, Adult Social Care staff will tell you how much more help they think you need. They will Please note that this service is available to all also tell you how much this might cost and whether adults in Dorset and Poole, and adults over 65 in the council will pay something towards that cost. Bournemouth.

To find out if you can access reablement, Adult Social For further information visit www.mylifemycare. Care will find out what you want to be able to do com or contact the Adult Social Care department in and agree when help is needed. If you are eligible, your area using the details on page 56. support in your home may then be arranged to help you regain confidence and ability in carrying out daily living tasks, such as: • dressing and getting into and out of bed; • washing and shaving; • managing the toilet; and • eating and drinking.

The amount of help needed varies with each person and their circumstances. You might need only a few visits a week or several visits a day. Over the period of reablement, the amount of help you need should reduce quickly, as your confidence and ability improves.

Visit www.carechoices.co.uk for further assistance with your search for care 15 Dorset Full page Care Choices.pdf 1 12/12/2016 15:53

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If you find you do need longer term care, a care your care at home. Contact your local Adult Social assistant can visit you at home to provide the Care department for more information, details can be support you need. This can make all the difference in found on page 56. maintaining your independence. A number of care agencies can be found starting on Everyone's needs are different; some people may page 21 of this Directory, at www.mylifemycare. need help several times a day with a range of tasks. com/directory or by contacting your local Adult Others might only need help with one or two tasks Social Care department. Alzheimer's Society has less frequently. Some of the things you can get help advice on care in the home for those with memory with include: loss conditions. Contact details can be found on • preparing meals and cooking; page 55. Before you decide which provider or agency to use, you should check its rating and report from • personal care, like getting in and out of bed, the Care Quality Commission. See page 49 for more • washing, dressing and going to the toilet; information. • cleaning and other household tasks; • shopping, collecting medication and paying bills; • help with paperwork (bills, banking and letter writing); and • help with getting out and about to appointments or social activities.

If you would like help from the council, it will need to find out if you meet the eligibility criteria, including whether it will pay something towards the cost of

This Directory’s free helpline

This Directory’s free helpline provides an independent ‘Browsealoud’ function. information and help service encompassing care and accommodation. A personalised report can be Whatever your care needs, this Directory, the Care generated for you, providing details of all home care Choices helpline and website will be able to point providers, care homes or care homes with nursing that you in the best direction, however you would like meet your criteria. care information presented.

One call to the freephone number 0800 389 2077 will enable the service to build a profile of exactly what type of care you’re looking for, while taking into account your personal needs and interests.

The website www.carechoices.co.uk allows you to search by postcode or region for care homes, care homes with nursing and home care providers that meet your requirements across the country. Your search can then be saved and emailed to others. You can also view an electronic version of this Directory on the site and have it read to you by using the

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•

C E A R [email protected] www.altogethercare.co.uk

‘Thank you all for the amazing care you took of my dad. I feel very blessed to have found such a good care company.’ Mrs H, Poole

Family-run company “

supporting you at home. ‘My grateful thanks to the carers who have been so kind and helpful. I have happy memories of all our little chats!’ Mrs M, Sherborne “

Mum is very happy and the family thank you for the care you give her each day’. Mrs E, Wimborne

North Dorset area 01935 817800 SE Dorset/Poole area 01202 848203 www.candlelightcare.co.uk

Agency 1 Fees per week Quality rating* £ Agency 2 £ Agency 3 £

We suggest that you have paper with you when speaking with home care agencies so you can make notes.

About the agency Accommodating your needs

How long has the agency been Can the agency accommodate your operating? needs if they increase? Ask about the process for this. How long are staff allocated per visit? Does the agency have a training Can you contact the agency in an scheme in place? emergency or outside office hours? Are all staff trained to a certain level? Does the agency have experience with your specific needs? Are staff able to help with administering medication if required? Staff Is there a way for staff to communicate with each other about the support they Are you likely to be visited by different provide when they visit you? How? staff each day? Are all staff checked with the Regulation Disclosure and Barring Service? Can you see the agency’s contract terms? Will you be notified in advance if your care worker is on holiday or sick? Can you lodge a complaint easily?

Are staff matched to you specifically, Are complaints dealt with quickly? based on your needs and preferences? Will your support plan be reviewed at Can you meet your care worker(s) regular intervals? before they start? Can you see a copy of the agency’s Does the agency have both male and CQC registration certificate and female staff? quality rating?

Notes

*See page 49. Visit www.carechoices.co.uk for further assistance with your search for care 19 orizon Live-in Care provides professional, fully qualified and experienced 24-hour live-in care services across Dorset, HHampshire, Wiltshire and Surrey for a wide range of people including the elderly, the infirm and those with mental health needs. Your care, Your Horizon Live-in carer enables you to continue to live your life in as much comfort To learn more about our Your home, and freedom as your condition allows. It live-in care services, orizon Live-inmeans you Care can stay inprovides your own surroundings, professional please 24-hour contact uslive-in on care servicesmaintain forcontact a with wide neighbours range and of people including the Your way H retain beloved pets. Our live-in carers are 01202 737456 elderly, the infirmhomemakers and too; they those are all as housewith proudmental health needs. as the people whose homes they share and, as HORIZON LIVE-IN CARE well as performing day-to-day chores, provide 1430a Wimborne Road, Our Live-in carercontinual enables companionship you and reassurance to continue toBournemouth live your BH10 life 7AS in through difficult times. [email protected] as much comfort and freedom as your condition allows. Our Exceptional home care that is live-in carers performwww.horizonliveincare.co.uk day-to-day chores, provide continual companionship and reassurance through difficult times. as individual as you are! orizon Live-in Care provides professional, Horizonfully qualified also provides and experienced professional, 24-hour Homecare services. Could you do with some help around the house? live-in care services across Dorset, Someone to help you with getting ready in the morning, HHampshire,From daily Wiltshire housekeeping and Surrey for a wideand day-to-day chores to medical to clean the house or to pick up your prescriptions? rangeand of advanced people including personal the elderly, care, the Horizon Homecare ensures infirm and those with mental health needs. that your loved one is treated with respect in the comfort of Yourtheir Horizon own Live-in home. carer enables you to Our team of well trained and compassionate staff are continue to live your life in as much comfort To learn more about our already helping people just like you across Bournemouth. and freedom as your condition allows. It live-in care services, means Ifyou you can stay or in your own loved surroundings, ones requireplease home contact care us on Please contact us for a chat about how we can help you too. maintainservices, contact with or neighbours to learn and more about our live-in care retain beloved pets. Our live-in carers are 01202 737456 homemakers too; they are all as house proud 01202 052070 services, please contact us on as the people whose homes they share and, as HORIZON LIVE-IN CARE [email protected] well as performing day-to-day chores, provide 1430a Wimborne Road, continual companionship 01202and reassurance 737456Bournemouth BH10 7AS www.triangle.care through difficult times. [email protected] Please quote ref: carechoicebourn www.horizonliveincare.co.uk Registered charity no 1016437 www.horizonliveincare.co.uk

What do you Providing quality home care in Poole, Bournemouth & Christchurch. Our caregivers are caring, compassionate, think about friendly and reliable. Services can be tailored to individual needs this publication? and include personal care, home help, companionship and specialist dementia care. For more information telephone 01202 853197 or visit our website www.homeinstead.co.uk/bournemouth

INTER-COUNTY NURSING & CARE SERVICES LTD

Rated as an ‘OUTSTANDING’ Service by CQC

Providing support in your own home including:

• Home visits For further information, • Night Duties Complete our short questionnaire please contact us on: • Respite Care • Personal Care www.carechoices.co.uk/reader-survey 01202 487435 • Medication Assistance www.inter-county.co.uk • Meal Preparation • Domestic Support

Registered with Care Quality Commission. Members of UKHCA - United Kingdon Homecare Association.

20 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Bournemouth home care providers Advertisers are highlighted

ABIA CARE SOLUTIONS BROADWATERS AND MOBILE Bournemouth NIGHT SERVICE Tel: 01202 985200 OP D PD LDA MH YA Bournemouth Tel: 01202 394000 OP D PD LDA MH SI YA AD ACASA Bournemouth CARE SOUTH HOME CARE Tel: 01252 683520 OP D PD LDA MH SI YA SERVICES DORSET AGE UK BOURNEMOUTH Bournemouth Advert page 5 Bournemouth Tel: 01202 712400 OP D PD LDA MH SI YA AD Tel: 01202 530530 OP D PD MH SI CAREMARK POOLE ALLIED HEALTHCARE – BOURNEMOUTH & EAST DORSET Bournemouth Bournemouth Tel: 01202 420022 OP D PD LDA MH SI YA AD Tel: 01202 590509 OP D PD LDA MH SI YA AD

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ASPECT DOMICILIARY CARE LTD EAST OFFICE Bournemouth Bournemouth Tel: 01202 529933 OP D PD LDA MH SI YA Tel: 01202 612087 OP D PD LDA MH SI YA

AUCKLANDS CARE GREEN CROSS MEDICARE LTD Bournemouth Bournemouth Tel: 01202 427166 OP D LDA MH SI YA Tel: 01202 291347 OP D PD SI BCHA PERSONAL CARE HILLCREST DORSET Bournemouth Bournemouth Tel: 01202 410500 OP D PD LDA MH SI YA AD Tel: 01202 578136 OP PD LDA MH SI YA BLUEBIRD CARE (BOURNEMOUTH OFFICE) HOME CARE ANGELS Bournemouth Bournemouth Tel: 01202 859440 OP D PD LDA MH SI YA Tel: 01202 761789 OP D PD MH SI YA

BOURNE-CITIZEN LTD HOME CARE / REABLEMENT Bournemouth Bournemouth Tel: 01202 242216 D PD LDA MH SI Tel: 01202 456888 OP D PD LDA MH SI YA

BOURNEMOUTH – CARE AT HOME HOMECARE BOURNEMOUTH Bournemouth Advert page 18 Bournemouth Tel: 01202 310222 OP D PD MH SI YA Tel: 01202 052070 OP D PD LDA MH SI YA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

Visit www.carechoices.co.uk for further assistance with your search for care 21 Nu Staff are a family run business, we are local, reliable and dependable. We have over 48 years of experience providing care in the community.

Nu Staff believe continuity of care is extremely important, we recognise how intrusive our job can be on the individuals for which we provide care.

All our staff are PROUD TO say they CARE being both friendly and approachable.

We ensure our carer’s receive the best training and support to deliver the care you rightly demand. Nu Staff fully support Bournemouth Borough Councils PROUD TO CARE initiative. 01202 292870 Our services include: • Assistance with personal care • Help with medication • Meal preparation • Light domestic duties • Laundry • Waking or sleeping nights • Companionship and outings • Respite sits

Visit times can range from 15 minutes right up to 24 hours a day We provide care in the Bournemouth and Poole areas, if you or a loved one need support please give us a call to discuss your requirements or we can arrange for a member of the team to come and meet with you in your own home

www.nustaffimageplan.co.uk 602 Wimborne Road Winton Bournemouth BH9 2EN Bournemouth home care providers continued Advertisers are highlighted

HORIZON HOME CARE – 1430A WIMBORNE ROAD PROSPECTS DOMICILIARY CARE SERVICE Bournemouth Advert page 20 Bournemouth Tel: 01202 737456 OP D PD LDA MH SI YA AD Tel: 01202 521985 OP LDA YA

MC CARE SOLUTIONS RIGHT AT HOME (BOURNEMOUTH) Bournemouth Bournemouth Tel: 01202 496989 OP D PD Tel: 01202 280855 OP D PD SI YA MY CARE LADIES SHELLEY PARK Bournemouth Bournemouth Tel: 01202 762000 OP D PD YA Tel: 01202 396933 PD YA NEWCROSS HEALTHCARE SOLUTIONS LTD (BOURNEMOUTH) STAFF 2000 DOMICILIARY CARE SERVICE Bournemouth Bournemouth Tel: 01202 539339 OP D PD LDA MH SI YA AD Tel: 01202 292995 OP D PD LDA MH SI YA NU-STAFF IMAGE PLAN LTD TALBOT MANOR Bournemouth Advert page 22 Bournemouth Tel: 01202 292870 D PD SI Tel: 01202 512918 PD LDA YA

NURSE PLUS AND CARER PLUS (UK) LTD TENDER-CARE SERVICES LTD Bournemouth Advert page 26 Bournemouth Tel: 01202 318052 OP D PD LDA MH SI YA AD Tel: 01202 533532 OP

PIERS, THE WESTBOURNE Bournemouth Bournemouth Tel: 01202 520937 PD LDA YA Tel: 01202 757515 OP D PD MH SI PINES HOME CARE, THE Bournemouth WILLOW TREE (BOURNEMOUTH) Tel: 01202 389670 OP D PD LDA MH SI AD Bournemouth Tel: 01202 399669 OP D PD SI YA PRIME CARE COMMUNITY SERVICES LTD – BOURNEMOUTH YOU-CAS LTD Bournemouth Bournemouth Tel: 01202 589968 OP D PD MH SI YA Tel: 01202 247270 OP D LDA MH NEED HELP IN YOUR SEARCH FOR CARE? With so many providers to choose from, where do you start? • find care providers quickly and easily • search by location and care need www.carechoices.co.uk • information on care quality • links to inspection reports • additional care provider information, photos and direct website links • brochure requests Developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care 23 ethos care service advert 4/12/14 10:34 Page 1

Our Focus is on Care Not the Clock We believe everyone is an individual, and with over 15 years experience in the care sector we know there is a better way to provide domiciliary care.

• Family Run • Bespoke Care Packages • Flexibility & Choice • Home Care & Respite Care • Day Care • Exclusive Catchment Area

Please call to discuss how Ethos Care Services can change your life: 01202 409 609 www.ethoscare.co.uk

Ethos Care Services Limited, Preston Lane, Burton, Christchurch BH23 7JU Company No. 08522344

High quality care from a provider Live-in Care you can trust… from £695 per week

The alternative to Care Home admission. Live-in Care enables anyone with care needs to • Home Care continue living in their own home with a round-the-clock care worker. • Pop-In Care • Specialist Care Helping people remain • Respite Care in control of their lives

08000 121 247 or 01305 825421 0845 603 4743 apexprimecare.org www.liveincare.info

24 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Dorset home care providers Advertisers are highlighted

24 SEVEN HOME HELP LTD – 2 KINGSLAND HOUSE ANGEL CARERS (UK) LTD Ferndown Bridport Tel: 01202 890305 OP D PD LDA MH SI AD Tel: 01308 459204 OP D PD LDA MH SI YA

AA-I-CARE – 35 SOUTHWELL APEX CARE – BLANDFORD Portland Blandford Forum Advert page 24 Tel: 01305 821001 OP PD MH SI YA Tel: 0845 603 4743 OP D PD SI YA APEX PRIME CARE LTD ADVANCED HOUSING AND SUPPORT LTD Dorchester Advert page 24 Ferndown Tel: 0845 603 4743 OP D PD SI YA Tel: 01202 871714 OP D PD LDA MH SI YA AUTISM WESSEX AGINCARE LIVE-IN CARE SERVICES – COMMUNITY SUPPORT SERVICE WEST Portland Advert page 24 Dorchester Tel: 01305 825421 OP D PD LDA MH SI YA Tel: 01305 213130 YA AGINCARE UK LTD Advert page 24 AXE VALLEY HOME CARE LTD Bridport Dorchester Tel: 01308 459777 OP D PD LDA MH SI YA Tel: 01305 257200 OP D PD YA Christchurch BETTER CARE AT HOME Tel: 01202 481636 OP D PD LDA MH SI YA Dorchester Dorchester Tel: 01305 520590 OP D PD MH SI Tel: 01305 265666 OP D PD LDA MH SI YA AD Ferndown BLUEBIRD CARE Tel: 01202 897770 OP D PD LDA MH SI YA AD Dorchester Weymouth Tel: 01305 236655 OP D PD LDA SI Tel: 01305 777977 OP D PD MH SI YA Ferndown Tel: 01202 977200 OP D PD LDA SI YA ALL ABOUT CARE Wareham Dorchester Tel: 01929 500515 OP D PD LDA SI Tel: 01305 261177 OP PD YA Weymouth & Portland Tel: 01305 230770 OP D PD LDA MH SI ALL TIME CARE LTD Wimborne BRAMLEY HOMECARE LTD Tel: 01202 693057 OP PD LDA YA Shaftesbury Tel: 01747 855844 OP D PD MH SI YA ALTOGETHER CARE – CARE AT HOME Beaminster Advert page 18 CANDLELIGHT CARE Advert page 18 Tel: 01308 863775 OP D PD LDA MH SI YA Wimborne Sturminster Newton Tel: 01202 848203 OP D PD LDA MH SI YA AD Tel: 01258 445040 OP D PD LDA MH SI YA Sherborne West Moors Tel: 01935 817800 OP D PD LDA MH SI YA AD Tel: 01202 894925 OP D PD LDA SI YA CARE DIVISION – DORCHESTER, THE Weymouth Dorchester Tel: 01305 766099 OP D PD LDA MH SI YA Tel: 0845 521 0424 PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 25 Realise… your Best decision we ever made Realise independence Part of the Somerset Care Group Live-in care in the comfort of your own home

Registered and fully compliant with the CQC, 24 hour back up Trained staff of the highest standard Covering the South of England Established 2002 rest assured Part of the Somerset Care Group, we provide we care limited support and care services to people who have independent living in your own home learning disabilities and additional needs in Somerset, Wiltshire and Dorset. Give us a call for friendly and We help people to lead interesting and professional information enjoyable lives. If you would like our help contact us on: (01202) 738 577 01483 481000 www.somersetcare.co.uk www.restassured-wecare.com Live-in Care The realistic alternative to a Care Home from £685 per week

+ Fully trained and DBS checked staff + + Times to suit you 7 days a week + Out of Hours on call service - no call centres Live-in Care enables you to live in your own + Complex and continuous home surrounded by your belongings and the care packages memories. Individuals and couples can benefit + Registered with the CQC - Care Quality Commission from a dedicated care worker, 24hrs a day, without the distress of upheaval and relocation. For more information and a free consultation: 01823 321123 - www.wayaheadcare.co.uk

Part of the Nurse Plus Group Individual care for individual people

Because real comfort is at home...

26 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Dorset home care providers continued Advertisers are highlighted

CARE PURBECK EVERYCARE Swanage (WESSEX) LTD Tel: 07778 550687 OP D PD YA Dorchester Tel: 01305 257777 OP D PD LDA MH SI YA CAREMARK New Forest FAIRHOPE Tel: 01202 483000 OP D PD SI YA Wimborne CAREMARK (WEYMOUTH & WEST DORSET) Tel: 01202 709091 OP D PD SI YA Weymouth Advert page 28 FAULKNER HOUSE Tel: 01305 858290 OP D PD LDA MH SI YA Wimborne CHRISTCHURCH CARE Tel: 01202 883503 OP D PD LDA MH SI AD Christchurch HELPING HANDS FERNDOWN Tel: 01202 496516 OP D PD LDA MH SI YA Ferndown Advert page 16 CONNAUGHT HOUSE Tel: 01202 983403 OP PD LDA MH SI AD Dorchester HIGHCLIFFE Tel: 01305 267483 OP PD LDA SI YA Christchurch DALEY HOME CARE Tel: 0330 202 0200 OP D PD LDA SI YA Bridport IDIRECT Tel: 01308 898345 OP D PD MH SI YA Dorchester DORSET BLUE CARE LTD Tel: 01305 259075 OP D PD LDA MH SI YA Portland Tel: 01305 824776 OP D PD LDA MH SI YA AD INTER-COUNTY NURSING & CARE SERVICES – CHRISTCHURCH DORSET DOMICILIARY CARE AGENCY Christchurch Advert page 20 Christchurch Tel: 01202 487435 OP D PD MH SI Tel: 01202 485407 PD LDA YA LANTERN COMMUNITY, THE DORSET LEARNING DISABILITY SERVICE Ringwood – DOMICILIARY CARE Tel: 01425 460201 OP LDA YA Dorchester Tel: 01305 213815 OP LDA YA EAST BORO HOUSING TRUST LTD – WEYMOUTH OFFICE Weymouth Tel: 01305 750403 OP D PD LDA MH SI AD ESSENTIAL NURSING AND CARE Dorchester Tel: 01305 757590 OP D PD LDA MH SI YA AD ETHOS CARE Christchurch Advert page 24 Tel: 01202 409609 OP D MH

Visit www.carechoices.co.uk for further assistance with your search for care 27 Dorset home care providers continued

MENCAP – DORSET SUPPORT SERVICE PULSE – BOURNEMOUTH Dorchester Ferndown Tel: 01305 259265 LDA YA Tel: 0333 577 3118 OP D PD LDA MH SI YA AD

MULBERRY COURT AND REABLEMENT SERVICE AND SHARED LIVES SCOPE INCLUSION DORSET Dorchester Gillingham Tel: 01202 797888 OP D PD LDA MH SI YA Tel: 01747 822241 OP PD LDA SI YA REGARD PARTNERSHIP NIGHTINGALES HOME – REGIONAL SOUTH OFFICE, THE CARE SERVICE Wimborne Swanage Tel: 01202 877059 OP D PD LDA MH SI YA AD Tel: 01929 481625 OP D PD YA SIGNATURE HOUSE PARK HOUSE Wimborne Dorchester Tel: 01305 257248 OP D PD MH SI YA Tel: 01305 889420 OP D PD LDA SI YA ST JUDE’S CARE LTD PHOENIX CARE & SUPPORT SERVICES 24/7 LTD Weymouth Weymouth Tel: 01305 782168 OP D PD LDA MH SI YA Tel: 01305 779888 OP D PD LDA MH SI YA PRAMACARE (BLANDFORD OFFICE) TUDOR LODGE Blandford Forum Swanage Tel: 01258 459772 OP D PD LDA MH SI YA Tel: 01929 422347 OP D PD SI YA PREMIER CARE DORSET LTD UK SUPPORTED LIVING SERVICES Wimborne Christchurch Tel: 01202 870032 OP D PD MH SI YA Tel: 01202 331731 LDA MH PRIORITY HOME CARE – HEAD OFFICE YOUR LIFE (FERNDOWN) Three Legged Cross Ferndown Tel: 01202 813819 OP D SI Tel: 01202 861913 OP

NEED HELP IN YOUR SEARCH FOR CARE? Personalised www.carechoices.co.uk

quality home care • find care providers quickly and easily • search by location and care need 01305 858290 • information on care quality weymouthandwestdorset@ • links to inspection reports caremark.co.uk • additional care provider information, photos and direct website links www.caremark.co.uk/ • brochure requests weymouth-west-dorset Developed by the publisher of this Directory

28 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Poole home care providers Advertisers are highlighted

24 HOUR HOME CARE SERVICE LTD CARE DYNAMICS LTD Broadstone Poole Tel: 01202 695913 OP D PD LDA MH SI Tel: 01202 759965 OP PD LDA MH SI YA

54 PARKSTONE ROAD CARE UK SPECIALIST CARE AT HOME Poole Poole Tel: 01202 987558 OP D PD LDA MH SI YA AD Tel: 0333 434 3043 OP D PD LDA YA ABICARE SERVICES LTD – DORSET CAREWATCH (POOLE) Wimborne Advert page 30 Poole Tel: 01202 880697 OP D PD LDA MH SI YA Tel: 01202 687687 OP D PD LDA MH SI YA AD

ADRIEL CARE LTD DANA CARE Poole Poole Tel: 0844 800 0227 OP D PD LDA MH SI AD Tel: 01202 730500 OP

AGAPE CARE SOLUTIONS DIVERSE ABILITIES PLUS – SUPPORTED LIVING Poole Poole Tel: 0333 5776364 OP D PD LDA SI Tel: 01202 718266 PD LDA YA AGINCARE UK POOLE ELEANOR NURSING & SOCIAL CARE LTD Poole Advert page 24 – POOLE OFFICE Tel: 01305 825421 OP D PD LDA MH SI YA AD Poole Tel: 01202 672800 OP D PD LDA MH SI YA ALINA HOMECARE POOLE Poole ENHANCE Tel: 01202 816146 OP D PD LDA SI YA AD Poole Tel: 01202 678577 LDA YA ASPIRE SUPPORT Poole ESSENTIAL NURSING AND CARE SERVICES Tel: 01202 676644 OP D PD LDA MH SI YA Poole Tel: 01202 711144 OP D PD LDA MH SI YA AD ASTER LIVING – LINK HOUSE Poole EXCEL SUPPORT SERVICES – DORSET Tel: 01202 308600 OP D PD LDA MH SI YA Poole Tel: 0203 195 0151 OP PD LDA MH SI BLUEBIRD CARE (POOLE) Poole Tel: 01202 859440 OP D PD SI YA

BOROUGH OF POOLE – SUPPORTED LIVING SERVICE Poole Tel: 01202 261000 LDA CARE DIVISION – POOLE, THE Poole Tel: 0845 521 0424 OP D PD LDA MH SI YA AD

Visit www.carechoices.co.uk for further assistance with your search for care 29 Supporting you in the comfort of your own home

Abigroup is the perfect choice if you are looking for a friendly, professional and tailored care service. Whether you need peace of mind, assistance with domestic tasks or full-time care, our team of carers are on-hand to support you. Our services include:

– Our homecare service offering personal and domestic support to all adults

– Our 24 hour care service that provides a carer to live in your home with you

– Our care support service delivered either through your television or our touch screen device

– Our domestic cleaning service

All of our services are available throughout Dorset. For more informationinformation pleaseplease contact phone Tonion 01202 on 01202 880697 880697 email [email protected] oror visitvisit ourour websitewebsite www.abicare.co.uk www.abicare.co.uk

www.abicare.co.uk

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

30 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Poole home care providers continued Advertisers are highlighted

GOOD OAKS HOME CARE SHAPES DOMICILIARY SERVICE – Poole DIVERSE ABILITIES PLUS LTD Tel: 01202 757787 OP D PD LDA SI YA Poole Tel: 01202 737549 PD LDA SI YA HMR MEDICAL AND NURSING SERVICE Poole SHORT TERM ASSESSMENT, REABLEMENT AND Tel: 01202 665550 OP D PD MH SI YA TELECARE Poole HOME CARE ANGELS Tel: 01202 261002 OP D PD LDA MH SI YA Poole Tel: 01202 761789 OP D PD MH SI YA SOMERSET CARE COMMUNITY (POOLE AND BOURNEMOUTH) HOME INSTEAD SENIOR CARE Poole Advert page 26 Poole Advert page 20 Tel: 01202 738577 OP D PD LDA MH SI YA AD Tel: 01202 853197 OP D PD LDA MH SI YA SUPPORTING YOU IN THE SOUTH HORIZON HOME CARE – 386A ASHLEY ROAD Poole Poole Tel: 01202 606273 OP D PD LDA MH SI YA Tel: 01202 737456 OP D PD LDA MH SI YA AD WIMBORNE NURSING AGENCY LIFEWAYS COMMUNITY CARE (POOLE) Poole Poole Tel: 01202 665550 OP D PD MH SI YA Tel: 01202 330830 OP D PD LDA MH SI YA

MAIDMENT COURT Poole Tel: 01202 674423 OP D PD LDA MH SI YA MELTON COURT Poole Tel: 01202 766556 OP D PD MH SI

PRAMACARE Poole Advert below Tel: 01202 207300 OP D PD LDA MH SI

What do you think Professional Personal care in your own home about this • Domestic support • Nail care • Memory Cafes, dementia and age friendly clubs publication? • Specialist support for people with Acquired Brain Injury Complete our short questionnaire Moran House, 1 Holes Bay Park, Consistently Sterte Avenue West, Poole BH15 2AA praised by our 01202 207300 clients www.carechoices.co.uk/reader-survey Further information available on our website: www.pramacare.co.uk Registered Charity No. 801967

Visit www.carechoices.co.uk for further assistance with your search for care 31 Community support Lunch clubs and meal deliveries

There are a large number of lunch clubs for the over Meal delivery services can provide hot, frozen or 50s in Dorset. For many people, these provide a social chilled meals delivered to your door on the days you occasion as well as an important meal. In some cases, choose, on a temporary or permanent basis. Why transport to the club can be provided. If not, there is a not try a few as part of your regular diet? Many of the Community Transport Service in Dorset, see page 33. meal providers are able to cater for special diets. Details of lunch clubs and other eating opportunities can be found on www.mylifemycare.com/directory Companies providing meal delivery services can be or by contacting your local Adult Social Care found on www.mylifemycare.com/directory or by department (see page 56 for contact details). contacting your local Adult Social Care department.

Befriending and Good Neighbours services

Befriending and Good Neighbours services are a Good Neighbours services are also provided by great way to combat loneliness and isolation for volunteers. As well as providing company and those who have difficulty in getting out and about. friendship, a Good Neighbour can offer practical help such as collecting a prescription or changing a light Befrienders are volunteers who keep in regular bulb. contact and give you a link with the outside world. A befriender provides conversation and A list of Befriending and Good Neighbours services companionship over a long period of time, either can be found on www.mylifemycare.com/ through visits or a chat over the phone at a pre- directory or by contacting your local Adult Social arranged time. This can help to reduce feelings of Care department (contact details can be found on loneliness and increase motivation and confidence. page 56).

Day centres

Some people, who are able to live independently Some day centres offer training or work projects for and safely at home with some help and support, like people with disabilities. Others help those recovering to get out and socialise with other people who may from illness, such as stroke. be in a similar situation. Day centres can provide this and give help and advice on independent living. They usually provide light refreshments such as tea, There is a variety of centres across Dorset which are coffee, cakes and biscuits. Some may offer a cooked run by qualified and experienced staff and provide a lunch. number of activities intended to: People can also attend a day centre to give carers a • help you gain the practical skills needed for break from their caring responsibilities. independent living, such as cooking and laundry; • give you advice on a range of subjects, including opportunities to try out equipment to help with daily living tasks; • provide gentle exercise and help with mobility; and • provide social activities, such as craft and hobbies, games, outings and entertainment.

32 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Volunteering

Volunteering can be a positive way to spend time relationships with their family. and be involved in the local community. Research • Meeting new people – Volunteering is a good shows that the benefits of volunteering can include: way to meet people. This can be vital for older • A longer life – Being a volunteer can extend volunteers and people who might feel isolated. your life expectancy, when compared with non- • Improved self-esteem and sense of purpose – volunteers. Volunteering can bring back your self-esteem and • Ability to cope with ill health – Volunteering can motivate you. Improved self-esteem can have an help people come to terms with an illness effect on other areas of your health and life. and help take their mind off things. Find out about volunteering opportunities in • Improved family relationships – A study your area by contacting your local volunteer comparing older volunteers with older non- centre, details can be found on page 57. volunteers showed that the volunteers had better

Transport services

One of the problems people encounter in getting Hospital transport out and socialising is finding transport. Many people The NHS does not generally provide transport for without their own transport, particularly the elderly, non-emergency visits to hospital. This is where disabled or those in rural areas, find it difficult to use community transport schemes can help. If there public transport. This can make essential journeys isn't a scheme that can help you, transport may be to the hospital, doctors, dentists, opticians, or provided for medical reasons if you are unable to use chiropodists difficult. It can also create a sense of any other form of transport. isolation. If you think you might be eligible for free patient Some clubs, societies and groups provide transport. transport, or want advice on getting to your In other cases, one of the many community transport hospital appointment, then call the Dorset Patient schemes across the county can help. Transport can be provided by a bus or minibus or, in many cases, Transport Bureau on 0300 777 5555 or email volunteers' own cars. [email protected]/ The Bureau is open Monday to Friday, 8.00am to 6.00pm. For more These services need to be booked in advance and information visit www.dorsetptb.co.uk will pick you up from home. Some vehicles have been adapted to meet the needs of those with a disability. Charges for the services vary; some make a charge to cover costs, others ask for a voluntary contribution.

Details of many of the community transport services available across Bournemouth, Dorset and Poole are on www.mylifemycare.com/directory

If you have access to a car, but have severe walking difficulties, you might find a Blue Badge helpful. This can enable you to park closer to your destination. To find out more about the Blue Badge Scheme and how to apply, go to www.mylifemycare.com/disabledparking

Visit www.carechoices.co.uk for further assistance with your search for care 33 Information and advice about services

As well as this Directory, there is a range of places the local health service. where you can ask for information and advice about services. SAIL can provide you with additional support, services or information, including: Partnership for older people programme (POPP) • fitting free smoke detectors and having a home One of the services provided by POPP is a network of safety check; people called ‘Wayfinders’. • a home energy check and information about The role of the Wayfinders is to help any adult to grants for insulation; live at home by signposting to services that can • benefit checks ot ensure that you are receiving help. They can provide information on a range of everything you are entitled to; areas, such as welfare benefits and pensions, social • debt advice; activities, exercise opportunities, transport, lunch clubs, coffee mornings and much more. • signposting to local social opportunities such as lunch clubs, exercise classes or learning centres; Wayfinders base themselves in convenient and locations such as libraries, GP surgeries, community • signposting to falls prevention services. pharmacies or supermarkets, so you can find them easily and ask for their help. The service they provide For further information and advice visit www. is free. mylifemycare.com/Safe-and-independent- living or call 01305 269444. Unfortunately, Wayfinders do not currently operate in Bournemouth or Poole. Bournemouth Independent Living Advice Bournemouth Council’s Care Direct service can Call 01305 548111 or 01202 946111 to speak link you with the advice you need to help find the with a POPP Wayfinder, or email poppadmin@ support you need and to help you stay independent helpandcare.org.uk even if you pay for services yourself. An Independent Living Advisor can help with your decisions about Safe and independent living (SAIL) the support you want to pay for. SAIL offers all residents of Dorset free support, services or information to help keep you safe A range of other advice services is available in and independent in your own home. It is run Bournemouth libraries and community centres, at in partnership by the local authorities, Dorset & GP surgeries, and with organisations like Age UK, Wiltshire Fire and Rescue Service, Dorset Police, Bournemouth Blind Society, Alzheimer’s Society, voluntary organisations, local groups and services, Bournemouth Churches Housing Association and Dorset Energy Advice Service Centre, Age UK, and Help & Care.

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

34 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Living with dementia The term 'dementia' describes a collection of Memory Cafés symptoms, which may include a decline in memory, Memory Cafés are places where people with dementia, reasoning and communication skills, mood changes, their families and carers can meet. In a social setting, and a gradual loss of skills needed to carry out daily you can get information from experts and learn from activities. the experiences of others. Many Cafés also organise activities and guest speakers. They are great places to Symptoms are caused by changes in the brain, often get help and support or just take a break. due to certain conditions like Alzheimer's disease. Dementia can affect people of any age, but is most A list of Memory Cafés can be found at common in older people. Dementia is a progressive www.mylifemycare.com/directory or by condition. It can start with small changes such as telephoning your local Adult Social Care memory loss (although this is not always a symptom department (contact details can be found on of dementia). The rate of progression varies and each page 56). person will experience dementia differently. Home Safely Scheme The Home Safely Scheme is a free service which aims Diagnosis first steps – see your GP to make it easier for a person with dementia who is People experiencing memory loss and dementia may lost and confused in a public place to be taken home. become isolated from those around them and from sources of help and support. It is therefore essential The person with dementia wears a bracelet which that if you, or someone close to you, has symptoms gives an ID number and scheme telephone number. of memory loss or dementia, you seek a proper The telephone number connects to the local diagnosis from a GP. Community Alarm Services, which operate 24-hours a day, seven days a week. The police or emergency Memory Support and Advisory Service services are then able to give the operator the ID Alzheimer’s Society provides a Memory Support and number. The operator will then call the registered Advisory Service across Dorset. Memory Advisers will carer so they can collect the person they support, or provide expert practical guidance and support to they can be taken home. people affected by dementia or people concerned about their memory. The bracelet looks like a watch strap and can be adjusted to fit the wearer. It is not easily removed by If you’re concerned about your memory, Advisers the wearer and is engraved with the 24-hour careline can support you through the diagnosis process. If telephone number and the individual's ID number. you have a diagnosis of dementia, they can help you The information is shared only with the police or understand the condition, cope with the day-to-day emergency services. challenges it brings, and prepare for the future. This includes helping you to access other support services, Please contact your local Community Alarm Service and build support networks within your community. for more information. Bournemouth: 01202 452795 The aim is for you to feel supported and to maintain Poole: 01202 733255 independence, choice and control over your life. Dorset: 01305 755800 Memory Advisers can also support carers of people with dementia, providing useful information, advice and signposting to local support services.

If you would like to know more about the Memory Support and Advisory Service, please contact 0300 123 1916 or email [email protected]

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes. Please use this checklist in conjunction with the care home checklist on page 43.

Design Health

Are there clear signs throughout Can residents get help with eating the home? and drinking? Has the home been designed or How often does the home review adapted for people with dementia? residents’ medication? Are the home and grounds secure? Does the home offer help if a resident needs assistance taking Are there prompts outside the medication? residents’ rooms to help people identify their own? Do GPs visit the home regularly? Is the décor familiar to your loved one? Staff Choices Are staff trained to identify when a resident might be unwell? Do residents get choice in terms of what they wear each day? Are staff trained to spot when someone needs to go to the toilet? Are residents encouraged to be independent? Do the staff have any dementia specific training/experience? Can residents decide what to do each day? Will your loved one have a member of staff specifically responsible for Can residents have a say in the décor their care? of their room? Approach to care Activities Does the home follow a specific Are residents able to join in with approach to dementia therapy, for household tasks like folding washing? example, validation therapy? Are there activities on each day? Will the home keep you informed Can residents walk around outside on about changes to your loved one’s care? their own? Does the home have a specific Are residents sitting in front of the TV approach to end of life care? or are they active and engaged? Does the home keep up to date with Are there rummage boxes around? best practice in dementia care? *See page 49. 36 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Living with a long-term health condition A long-term condition is usually an illness My Health My Way is a free support service provided that cannot be cured but its symptoms and by the NHS to help you develop the confidence, complications can normally be controlled with knowledge and skills to tackle symptoms such as treatment. Examples are arthritis, asthma, diabetes, immobility, breathlessness, anxiety or daily pain. epilepsy and high blood pressure. Long-term conditions can have an effect on your life in many More information about the service and how to register ways, for example, your role within the family, your can be found at www.myhealthdorset.org.uk or by job, your accommodation and your finances. speaking to an adviser on 0303 303 0153. Support for carers Many people do not think of themselves as carers, just someone looking after a relative, friend or neighbour. However, anyone who provides unpaid care and support to someone who couldn’t manage without their help is a carer.

Looking after someone can be a positive experience but it can also be isolating, challenging and exhausting, both physically and mentally. This means that carers may be left with little time to look after you are caring for (even if this is not your local council). their own health and wellbeing. As a carer, you are also entitled to an assessment There is a range of support available for carers; this which will help to identify help and support that could simply be having some information and advice is available to you and whether you are eligible to or the opportunity for them to take a break from receive this help from the council. The assessment caring. They may want to link up with other carers, will look at the different ways caring affects your who can provide support. life and work out how you can carry on doing the things that are important to you and your family. If you are a carer, letting your GP practice know that It will cover your caring role, your feelings about you are a carer will help your GP to be conscious caring, your physical, mental and emotional health, of the sort of problems that carers can experience, and how caring affects your work, leisure, education, including: wider family and relationships. If you share caring responsibilities with someone else, you can each ask • back and neck conditions; for a carer’s assessment individually. • stress related illness; • recurrent/long-running viral infections; and There is a wide range of services and support available for carers, including: • nutritional problems. • respite care, which allows the carer to take a break; It will also mean that your GP is aware of your caring • benefits advice orf the carer and the person they responsibilities should you need treatment or care for. These could be used to make home hospitalisation. adaptations, buy equipment or pay for respite care; • training courses for first aid, dealing with memory Registering as a carer with your council will allow you loss and dementia, falls prevention, safer handling to access a wide range of information and support, and care skills, and advice on how to manage stress; including special concessions and discounts. You should register with the same council as the person • the Carers in Crisis Scheme, which helps you to

Visit www.carechoices.co.uk for further assistance with your search for care 37 Support for carers continued

set up a plan about what should be done in an to register as a carer and to request an assessment, emergency; and contact: • information and advice about equipment that can Bournemouth and Poole Carers Resource help, plus much more. Information and Support Programme (CRISP): 01202 458204 Remember, carers may be able to get support even if the person they care for does not currently receive Dorset County Council Adult Access Team: help from the council. 01305 221016

You can find more information about support for NHS Carers Direct carers on www.mylifemycare.com/Dorset-carers NHS Carers Direct is an information and advice service for carers who look after ill, frail or disabled Alternatively, to speak to someone for information, friends and relatives. Call 0300 123 1053. Home choices Most of us want to continue to live in our homes for a purpose-built development. You will not need as long as we can and there is lots of support to help to worry about tasks such as gardening, window with this. Many people who have considered leaving cleaning and other property maintenance. Additional their home have found that, with the right help, they support is provided by a manager and a 24-hour don't need to. Information and advice to support you emergency call response system. There is an to continue living in your home can be found on emphasis on a communal environment, with the www.mylifemycare.com or by contacting your local opportunity to socialise with other people and join in Adult Social Care department (details can be found with activities and events on offer. on page 56). If you are thinking about retirement living, some However, if you find you can’t manage in your home, things to consider include: there are other options that may work for you before • any service charges that cover maintenance and you need to consider residential care, including: management costs; Downsizing • running costs such as ground rent, council tax and You may find that your home is too large for your utility bills; and needs. The benefits of downsizing might include: • costs for any additional services that might be • reduced expenditure on utilities such as gas and available. electric; Sheltered housing • reduced living costs such as home insurance and This could be ideal for you if you are mainly maintenance; independent, but need some help and the security • release of capital tied up in the house; and of having someone close at hand. Most sheltered • an opportunity to get a house more suited to your housing schemes consist of 20 to 40 self-contained needs, for example a bungalow or a house with flats or bungalows, often with communal areas, better access. such as a lounge and garden and organised social activities. They usually have a scheme manager, who Retirement living may live on-site, and an alarm system to provide 24 This is where you would own your own home in hour emergency help.

38 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Home choices continued

Extra care housing • finding oluntaryv or paid employment; and This is a form of sheltered housing with staff available • taking part in social and leisure activities and 24-hours a day providing care and support. Extra care community life. housing allows you to remain independent whilst providing you with peace of mind, knowing that Supported accommodation help is at hand if you need it. This is for young people aged 16 to 25 who have care and support needs (aged 18 to 25 for those who are You can buy or rent your home and pay for the care homeless, have a mental health condition or misuse you want separately, as and when you need it. drugs or alcohol). Supported accommodation helps you to get back on your feet and teaches valuable Extra care housing offers many facilities, often housing-related life skills. Supported accommodation including a dining room, restaurant, communal areas, can be your home for a maximum of two years, or laundry, gardens, guest facilities and social activities. less if you are ready to move on sooner.

Supported living Examples of support include: This is mainly for younger adults with care and • managing your home, including managing a support needs. It can be provided in a flat or house tenancy; you rent or share, where support is arranged separately to the tenancy agreement. • managing benefits, bills and finance; • support with tasks such as shopping, washing and The aim of supported living is to help you maintain cooking; or increase your independence over time. It does • accessing education opportunities; this by providing a package of support. This varies with individual need and ability and could be from • accessing a doctor and dental services; a few hours a week to 24-hour support. Examples of • finding oluntaryv or paid employment; and support include: • taking part in social and leisure activities and • managing your home and finances; community life. • personal care and help with tasks such as shopping and cooking; For further information, visit www.mylifemycare. com or contact your local Adult Social Care • accessing education opportunities; department (details can be found on page 56). Choosing a care home Care homes may be an option if you can't manage at the cost. A care home (without nursing care) can cost home and other housing options aren't right for you. anything from £500 to more than £2,000 a week. You will be looked after by trained staff and will have your own room. We have found that many people go into a care home before they need to. If you move into a care However, they are not the right choice for everyone. home funded from your savings, there may come You will get support and companionship, but you a time when you can no longer afford to stay there are likely to give up some independence. There will be compromises about what you can do and when, and you may need help from Adult Social Care. If this compared to living in your own home. happens, we might be able to help, but we have a limit on how much we will pay for a care home place. As well as thinking about whether or not a care This means that you might not be able to continue home is right for you, you will also want to consider to stay in the care home of your choice.

Visit www.carechoices.co.uk for further assistance with your search for care 39 drumconner_a4.indd 1 07/01/2016 08:28 Choosing a care home continued

It is clear that moving into a care home is a big All care providers in the country must be registered decision. If you still think it might be right for you, with the Care Quality Commission (CQC). All services it is best to talk to your local Adult Social Care are inspected by the CQC, which reports on its department first. They will talk to you about your findings. These inspection reports are available from needs and give independent advice on the best the care service or the CQC (visit www.cqc.org.uk). choice for you, see page 44 for information on Further information about the CQC can be found on assessments. page 49.

Types of care home

Care homes offering personal care only worker or a care manager to work out what care you If you require 24-hour care in a home but don’t need will need. This visit might be in your own home, or in nursing care, subject to a needs assessment, a care hospital if you’ve been ill, or in a care home. You will home offering only personal care may be the best be fully involved in planning your care needs. option. Personal care includes bathing, feeding, dressing and help with moving and must be paid for If a care home providing nursing care is the best in full if your capital/savings exceed £23,250. If you solution for you, the social worker will give you have less than this amount, we may be able to assist information to help you find a home which meets with funding if we agree living in a care home is the your care requirements. The cost of the nursing care best way of meeting your needs. part of your fees is paid by the NHS to the home directly: the current amount is £156.25 per week. Care homes with nursing Care homes with nursing provide the same personal The figures mentioned here may change after April care as a care home, but with nursing staff on duty 2017, check with Adult Social Care after this date. 24-hours a day. If you think you may need nursing See page 45 for more information on paying for your care in a home, you will need to be visited by a social care.

Out of area care options

You can choose a care home outside the area you dementia (with or without nursing), there are some currently live in. You may want to be closer to friends homes that specialise in this. They have staff that or family or you may want to relocate to another part have been specifically trained and an environment of the country. Speak to your local council for more that is better suited to residents living with dementia. information on out of county care.

If you’re self-funded (paying for your own care), you have freedom of choice. However, it is important that you have considered whether the local authority will agree that you meet the eligibility criteria for a care home placement if your savings fall below the capital limit. If the local authority will not fund the placement, or the home is unable to meet the local authority rate, you need to bear in mind that the possibility of needing to move to an alternative home increases substantially.

If you are looking for a care home for someone with

Visit www.carechoices.co.uk for further assistance with your search for care 41

drumconner_a4.indd 1 07/01/2016 08:28 www.luxurycare.co.uk Luxury care in Luxury care homes

www.luxurycare.co.uk Luxury care in Luxury care homes Bournemouth & Poole’s premier dementia care homes Bournemouth & Poole’s premier dementia care homes We follow the Dr. Gemma Jones model of care giving which concentrates on four different behavioural stages in dementia.

We follow the Dr. Gemma Jones model of care giving which We are ableconcentrates to provide support, on four prompting different and reassurance behavioural in the earlieststages stage, in dementia. followed by increasing supervision, social stimulation and help with personal care as the stages progress.

We can alsoWe aremeet able the to generalprovide support, needs and prompting disabilities and reassurance of old age in on the a earliesttwenty stage, four hour followed basis by as increasing the home is well equippedsupervision, with a range social of stimulation equipment, and such help as with hoists, personal assisted care asbaths the stagesand walk-in progress. showers, pressure relieving mattresses and cushions etc, to support older people. We can also meet the general needs and disabilities of old age on a twenty four hour basis as the home is well We aim toequipped meet each with resident’sa range of specificequipment, needs, such asincluding hoists, assisted health, baths social, and cultural,walk-in showers, religious pressure and dietary relieving needs. mattresses and cushions etc, to support older people. To achieve this, we will ensure that all residents have a care plan detailing each of their individual care needs and how these will be met. We aim to meet each resident’s specific needs, including health, social, cultural, religious and dietary needs. To achieve this, we will ensure that all residents have a care plan detailing each of their individual care needs Our friendlyand and how caringthese will staff be met. are committed to providing every resident with individual care and attention in a safe, homely and warm environment, with consistent high standards of service and care. Our rooms have en-suite facilities,Our friendly underfloor and caring staffheating, are television,committed towireless providing call every systems resident and withtelephone individual facilities. care and attention in a safe, homely and warm environment, with consistent high standards of service and care. Our rooms have en-suite facilities, underfloor heating, television, wireless call systems and telephone facilities.

Aranlaw HouseAranlaw Care House Home Care Home SeabourneSeabourne House House Care Care Home Home Regency Manor Manor Care Care Home Home Tel: 01202 763367Tel: 01202 763367 Tel: 01202Tel: 01202 428132 428132 Tel: 0120201202 715760 715760 E: [email protected]: [email protected] E: [email protected]@luxurycare.co.ukE: [email protected] E: [email protected]@luxurycare.co.uk

26 Tower Road,26 TowerBranksome Road, Branksome Park, Park, 1 Clifton1 Clifton Road, Road,Southbourne, Southbourne, 16-17 Blair Blair Avenue, Avenue, Lower Lower Parkstone, Parkstone, Poole, BH13 6HZ Bournemouth, BH6 3NZ Poole, BH14 0DA Poole, BH13 6HZ Bournemouth, BH6 3NZ Poole, BH14 0DA Care homes checklist © 2017 Care Choices Ltd

Home 1 Fees per week Quality rating* Home 2 £ £ Home 3 £

We suggest that you take paper with you when visiting care homes so that you can make notes.

Staff Personal preferences

What is the minimum number of Is the home too hot/cold? Can you staff that are available at any time? control the heating in your room? Are staff respectful, friendly and polite? Is the décor to your tastes? Do staff have formal training? Are there restricted visiting hours? Are the staff engaging with residents? Is there somewhere you can go to be alone? Activities Does the home feel welcoming? Is there an Activities Co-ordinator? Catering Can you get involved in activities you enjoy? Does the menu change regularly? Does the home organise any outings? Can the home cater for any dietary requirements you may have? Are residents escorted to appointments? Can you eat when you like, even Do the residents seem entertained? at night? Does the home have a varied Can you have food in your room? activities schedule? Is there a choice of food at mealtimes? Life in the home Is alcohol available/allowed if you want it? Is the home adapted to suit your needs? Can visitors join you for meals? Can you bring your own furniture? Fees Are there enough plug sockets in the rooms? Do your fees cover all of the services and activities? Are there restrictions on going out? Are fees likely to change regularly? Is there public transport nearby? Is the notice period for cancellation of Does the home provide any transport? the contract reasonable? Can you make/receive calls privately? Could you have a trial period? Can you decide when to get up and Can you keep your room if you go go to bed? into hospital? Does the home allow pets? Can you handle your own money? *See page 49. Visit www.carechoices.co.uk for further assistance with your search for care 43 Social care services Eligibility for Adult Social Care services

There are three steps to assess whether you meet the your family; or criteria to be eligible for care and support from Adult • able to achieve it without assistance, but it takes Social Care: you significantly longer than would normally be expected. Step one To identify whether your needs are eligible for care Step three and support from the council, we must consider if If you do have needs caused by a physical disability those needs are due to a physical disability or illness or mental illness (step one) and you are unable to (including frailty), or a mental illness. achieve two or more of the factors specified above (step two), we must assess whether this has a Step two significant impact on your wellbeing. If you do have needs caused by a physical disability or mental illness, we must then consider whether To do this, we will consider how your needs have an that means you are unable to achieve two or more of impact on the following areas of your wellbeing: the factors listed below: • your personal dignity; • managing and maintaining nutrition; • your physical and mental health and emotional • maintaining personal hygiene; wellbeing; • managing toilet needs; • protection from abuse and neglect; • being appropriately clothed; • your ability to control your day-to-day life; • moving around and making use of your home • your social and economic wellbeing; safely; • your domestic, family and personal relationships; • maintaining a habitable home environment; • the suitability of your living accommodation; • developing and maintaining family or other personal relationships; • your contribution to society; and • accessing and engaging in work, training, • your participation in recreation, work, education, or education or volunteering; training.

• making use of necessary facilities or services in In making this judgement, we will do what we can the local community, including public transport to understand your needs in the context of what is and recreational facilities or services; and important to you as an individual. We call these your • carrying out any caring responsibilities you have outcomes. for a child. The impact of needs may be different for different The Government provides local authorities with the people, because what is important for one person's definition of 'unable to achieve the factor' as: wellbeing may not be the same for another. • unable to achieve it without assistance or prompting; • able to achieve it without assistance, but doing so causes you significant pain, distress or anxiety; • able to achieve it without assistance, but doing so endangers or is likely to endanger your health and safety or that of others, for example a member of

44 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Paying for care services It is important to understand that most people will If you have more than £23,250 you are likely to have have to pay something towards the cost of their care. to cover the full cost of your care. Also, if you expect You may be eligible to receive financial support from your capital to fall below £23,250 as a result of paying the council if you have savings or capital of less than for care, the council may then help you with the cost, £23,250, subject to an assessment of your finances. depending on an assessment of your finances.

What will you have to pay for your care?

Your home is not included in your financial of your income. assessment if you are receiving home care. If you are moving into residential care, the value of your home If your capital and savings are less than £14,250, and is included in the assessment of your capital unless the support you choose charges fees that are within one of the following still lives there: your local authority’s funding level, your contribution • your partner (that is, your husband, wife or civil will be assessed only on your income. partner, or someone you live with as if they were your husband, wife or civil partner); or To ask your local Adult Social Care department for an assessment, use the contact details on page 56. • a relative who is over 60 or disabled; or • a child under 16 who you, or a former partner, are If you are moving into a care home or care home responsible for. with nursing and, apart from your property, your capital and savings are less than £23,250, we may How much will you have to pay? help with your care costs for the first twelve weeks. You will need to ask Adult Social Care for an After this time, you can apply for a loan to help you assessment of your care needs. This will define your whilst your property is being sold, this is called a eligible needs and how they will be best met. Any twelve-week property disregard period. See page 46 support options you consider must be able to meet for more information. these needs. We will also make an assessment of your financial situation. This determines how much we will If you are moving into a care home and the council pay, if anything, and how much you will have to pay. is contributing towards your care fees, your choice of care home will be limited to those that accept your If you have capital and savings between £14,250 local authority’s funding level. If you choose a more and £23,250 you will be required to pay £1 a week expensive home you will have to arrange for a third towards your care fees for every £250 you have party to ‘top-up’ the difference, see below for more above £14,250. You may also need to contribute part information.

Paying for your own care

Even if you know you will have to pay for it yourself, if assessment has shown that you need support). They you need care in your own home or are considering will carry out a financial assessment (see above) to moving into a care home, you still qualify for a social confirm the date from which your funds fell below care assessment by Adult Social Care. The assessment £23,250, and the amount they, and you, will pay will make sure that your needs are identified. towards your care.

If you are initially paying for your own care and your If you are in residential care and the home you have capital is likely to reduce to £23,250 as a result of chosen charges more than your local authority will paying your care fees, you must tell the council well pay, you must find someone to pay the difference in advance of this happening. They may then be able – a ‘top-up’ payment. Whoever does this, whether a to help with your care fees (provided your care needs family member or a charity, they should understand

Visit www.carechoices.co.uk for further assistance with your search for care 45 Paying for your own care continued that the cost could increase, and that they will have the council may be able to continue to help you to pay the top-up for as long as necessary. If you with the cost of your care. If you are eligible, they cannot find someone to help you meet the extra will charge any financial help given against the value cost, you may have to move to a home within your of your home. This means the amount paid will be local authority’s funding levels. taken back once your property has been sold or from your estate. There may be a limit on how much the Understanding your rights before choosing your council will pay and you may still have to make a support is essential. It is important to seek financial contribution from your income. You should not have and legal advice about the various options you to sell your home in your lifetime to pay for your care. may have before committing yourself. The Money Advice Service offers free and impartial advice about It may affect your entitlement to Pension Credit if finances. Call 0800 138 7777 or visit your property is not seen to be on the market and www.moneyadviceservice.org.uk becomes treated as capital by the DWP.

Attendance Allowance Whatever your circumstances: This is a non-means-tested, non-taxable benefit from Remember: the Department for Work and Pensions (DWP). It’s • It is just your own financial circumstances that are paid at the lower rate of £55.10 a week if you need assessed, not your partner’s. care by day or night and at the higher rate of £82.30 a week if you need care during the day and night. • Your assessment will be made up of two elements; Everyone who needs care can, and should, claim a care needs assessment and a financial one. Attendance Allowance. If you are paying the full cost • A care home with nursing will generally be more of residential care, with or without nursing care, you expensive than a care home. will be entitled to the higher rate. Consider claiming: NHS Nursing Care Contribution • Income Support; Whether you are a temporary or permanent resident, if you live in a care home that provides nursing care you • Pension Credit; and may be entitled to NHS Nursing Care Contribution, • Savings Credit (if you are over 65). sometimes known as Funded Nursing Care, towards the cost. It is not means-tested and is currently Definitely claim: £156.25 a week. This is paid directly to the home. • Attendance Allowance, worth either £55.10 or £82.30 a week depending on your care needs. Twelve-week property disregard The council may help with the cost during the first Moving into a care home with nursing? twelve weeks of permanent residential care, provided • You may be eligible for the NHS Nursing Care the assessment has shown that this is the kind of care Contribution – currently £156.25 a week. you need. This is called the ‘property disregard’ period. Always seek advice: This can apply if: Independent help is available to guide you • your former home is included in your financial through your financial options. There may assessment; be a number of solutions to retaining your capital whilst paying for care. You can contact • your other capital is less than £23,250; and the Money Advice Service on 0800 138 7777 • your income is not enough to meet your care for free and impartial advice. home fees. Some of the figures mentioned here may change in Deferred payment agreements April 2017. After this date, please check www.gov.uk After the twelve-week property disregard period, for up to date figures.

46 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Paying for your own care continued

For more information about what your council may Borough of Poole Adult Social Care Help Desk pay towards care costs, contact: Tel: 01202 633902 Online factsheet: ‘Charging for residential and nursing Bournemouth Care Direct home care’ available at: Tel: 01202 454979 www.poole.gov.uk/adultsocialcarefactsheets Online information about paying for care is available at: www.bournemouth.gov.uk/payingforcare

Dorset County Council Tel: 01305 221016 Email: [email protected]

Financial care planning

Depending on your circumstances, you may not qualify long-term care. They are regulated by the Financial for funding from the council. Even if you do, the amount Conduct Authority (FCA) and they may be accredited you receive may not be enough to completely cover members of the Society of Later Life Advisers your care costs. If this happens, you will need to think (SOLLA). They must stick to a code of conduct and about how you are going to pay towards your care ethics and take responsibility for the suitability of any costs or even pay for it all yourself. Financial information product they recommend. and advice is fundamental to enable you to make well-informed choices about how to pay for care and to The Society of Later Life Advisers can help you to help you understand how your resources can be used find an adviser in your area who is qualified to offer flexibly to fund a wide range of care options. independent advice and who specialises in financing long-term care and equity release. There are some regulated financial advisers who specialise in care funding advice, often referred to as For further information go to specialist care-fee advisers. www.societyoflaterlifeadvisers.co.uk or telephone 0333 202 0454. Specialist care-fee advisers can help you to consider the options available when it comes to funding your

NHS Continuing Healthcare

NHS Continuing Healthcare is provided solely by the prioritise your needs. The assessment will be used NHS if you have extensive and primary healthcare to decide what services will be provided and where, needs. This is free of charge, wherever it is delivered and who funds them. and can be provided in any setting. In your own home, the NHS funds all care required to meet your Regular reviews will be carried out and, if your needs assessed needs. In a care home, the NHS makes a change, your care and/or funding arrangements will contract with the home and pays the full fees for change to meet them. Contact the Dorset Clinical your accommodation as well as your care. Commissioning Group (CCG) for more information (see page 55 for contact details of the relevant office You can ask for an assessment by health and social for your area). care professionals who will visit you to identify and

Visit www.carechoices.co.uk for further assistance with your search for care 47

RETIRED SOLICITORRETIRED SOLICITOR

45+ YEARS EXPERIENCE

REASONABLE FEES 40+ YEARS EXPERIENCE REASONABLE FEES (NO VAT) HOME VISITS OFFERSTO HOME DISCUSS: VISITS TO DISCUSS:WILLS POWERS OF ATTORNEY PROBATEWILLS MATTERS POWERS OF ATTORNEY PROBFORA TEA FREE MA TELEPHONETTERS

CONSULTATION CALL JOHN EDGE 01202-883293FOR A FREE TELEPHONEor 07415-512148 CONSUor LemailTATION [email protected] CALL JOHN EDGE 01202-883293 or 07415-512148 IF YOU DON’T NEED MY SERVICES YOU ALMOST or emailCERTAINLY [email protected] KNOW SOMEBODY WHO DOES ! 48 This Directory’s helpline 0800 389 2077 – assistance with finding care and support

IF YOU DON’T NEED MY SERVICES YOU ALMOST CERTAINLY KNOW SOMEBODY WHO DOES ! Personal Budgets and Direct Payments

A Personal Budget is the money a council allocates to you cannot use it to buy healthcare or long-term an individual to meet their care and support needs. If residential care. you have been assessed as eligible to receive support from your local council, you will be advised of what Some people use their money to buy care or your Personal Budget amount is. support from agencies or organisations, to help with everyday tasks, such as washing or getting dressed. RETIRED Direct Payments are one of the ways that you can Other people might employ a personal assistant. choose to receive your Personal Budget. This means RETIRED having money paid into a specific Direct Payments Alternatively, your outcomes may be focused around bank account (that you will need to set up) or into other areas of life, for example leisure and social SOLICITOR a holding account arranged by Adult Social Care activities, and in this case you may wish to purchase services. You can then use this money to purchase day care or recreational pursuits. your own care, rather than us arranging it for you. SOLICITOR For more information about Personal Budgets or Direct Payments give you choice and control over Direct Payments visit www.mylifemycare.com or 45+ YEARS EXPERIENCE your care and you can use your Personal Budget speak to your social worker or care manager.

to buy services directly from us or other sources; REASONABLE FEES 40+ YEARS EXPERIENCE Have your say REASONABLE FEES (NO VAT) Inspecting and regulating care services HOME VISITS All care providers must be registered under a national essential standards of quality and safety. The system which brings adult social care, independent CQC has also started rating services as: 'Outstanding', healthcare and the NHS under a single set of 'Good', 'Requires Improvement' and 'Inadequate'. TO DISCUSS: essential standards of quality and safety. OFFERS HOME VISITS When considering a care service, it’s always a good WILLS The Care Quality Commission (CQC) registers, idea to check its inspection report and rating on the TO DISCUSS: inspects and reviews all adult social care and CQC’s comprehensive website www.cqc.org.uk or healthcare services in England in the public, private ask the care provider you are considering for a copy POWERS OF ATTORNEY and voluntary sectors. This includes care homes, care of their latest inspection report. homes with nursing, home care agencies and NHS PROBATEWILLS MATTERS services, amongst others. For any enquiries or to register a concern or a complaint, phone the CQC on 03000 616161 or Inspectors carry out a mixture of announced and email [email protected] POWERS OF ATTORNEY unannounced inspections looking at the quality and safety of the care provided. They look at whether The Care Quality Commission, Citygate, Gallowgate, FOR A TELEPHONE the service is: Safe, Effective, Caring, Responsive to Newcastle upon Tyne NE1 4PA PROBATE FREE MA TTERS people’s needs, and Well-led.

CONSULTATION CALL JOHN EDGE Inspection teams are led by an experienced CQC manager and often include experts in their field. The 01202-883293FOR A FREE TELEPHONEor 07415-512148 team may also include professional or clinical staff; or email [email protected] Experts by Experience; people who use services; and CONSULTATION CALL JOHN EDGE carers.

01202-883293 or 07415-512148 Following an inspection, each care home and home IF YOU DON’T NEED MY SERVICES YOU ALMOST care agency is given a report of how it rates against or emailCERTAINLY [email protected] KNOW SOMEBODY WHO DOES ! Visit www.carechoices.co.uk for further assistance with your search for care 49

IF YOU DON’T NEED MY SERVICES YOU ALMOST CERTAINLY KNOW SOMEBODY WHO DOES ! LEGAL HELP AND ADVICE

It would be nice to think that your retirement and The alternative is for you to make decisions old age will be worry free. It can be. Advance yourself ahead of the difficult times which you thought and preparation can pay dividends for may face in the future in the form of a Lasting you and your loved ones at a time when you may Power of Attorney (LPA) for either your financial be less able to cope by yourself. or welfare affairs or both. An LPA enables you to appoint people of your choice to handle your Some people are lucky enough never to need help affairs and gives your personal authority to them with their financial or personal arrangements. For to act with greater ease on your behalf. many, though, health issues or general slowing down in old age mean that decisions and action It is important to note that if you have already on day to day matters (which seem routine when made an Enduring Power of Attorney it will you were younger and fitter) need to be taken by probably still be effective, but it would be sensible someone else on your behalf. to take advice on whether a welfare LPA would suit your future needs. If you take no steps to make arrangements yourself then the only course of action may be Trethowans LLP has a large established team, the appointment of a Deputy through the Court of ready to give you the benefit of their experience, Protection. The Court will oversee the actions of understanding and professionalism. your Deputy and complicated work is necessary to comply with the Court’s requirements. A level To arrange an initial discussion, please of formality is needed which can seem which contact Paula Arnold or Martha Swann can seem harsh and intrusive, not to mention on 01202 673 071. expensive.

Let us help you relax and enjoy your retirement.

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Making a Will Tax planning & Trusts Probate & Administration of Estates Living Wills (Advance Directives) Powers of Attorney Care Fees Planning & Financial Management Court of Protection

Poole 5 Parkstone Road, BH15 2NL Tel: 01202 673 071 Salisbury London Road, SP1 3HP www.trethowans.com Southampton Botleigh Grange Business Park, SO30 2AF Winchester (appointments only) 45 Southgate Street, SO23 9EH [email protected] Advocacy

Advocacy is a way for people to tell others what they • explore choices and options; and want when they might not be, or feel, able to do so • defend and promote your rights and on their own. responsibilities. An advocate gets to know your views and wishes They speak for you without judging you or giving and gives you support to tell others what these are. you their views and opinions. Family and friends or health and social care staff can Advocacy support services can be found at help you speak up. But it may be difficult if you have www.mylifemycare.com/directory or by different ideas about what you want. contacting your local Adult Social Care department An independent advocate helps you to: (details can be found on page 56). If you are seeking help from Adult Social Care and you appear to • express your views and concerns; need the support of an advocate, we have a duty to • access information and services; provide you with one throughout the process.

Comments, compliments and complaints

All organisations need to know how they are performing. They are happy to receive your feedback on their service whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service.

If you do need to make a complaint, you should feel If Adult Social Care has arranged and funded your able to complain about any aspect of your care that care, another option is to complain to your social affects your happiness or comfort. This could be worker/care manager or the complaints manager in about the way you are treated by a staff member or your local council: the quality of the food you are served. You can also make comments and suggestions about possible The Adults’ and Children’s Complaints Manager improvements to your surroundings and the services Bournemouth Borough Council, Town Hall, Bourne provided. Avenue, Bournemouth BH2 6DY Tel: 01202 458953 Making a complaint should not be difficult for you. Email: [email protected] Providers are required under essential standards of quality and safety to have a simple and easy to use The Complaints and Improvement Officer complaints procedure that they will be happy to Commissioning and Improvement – People Services, give you. If you are concerned about the care that Borough of Poole, Civic Centre, Poole BH15 2RU you, a friend or a relative is receiving, it makes sense Tel: 01202 261159 to speak to the manager before you take any further Email: [email protected] action. The problem may be resolved quite easily once they are made aware of it. The Complaints Manager Dorset County Council Adult and Community Services, However, if you need to make a formal complaint, County Hall, Colliton Park, Dorchester DT1 1XJ you should initially contact the registered owners Tel: 01305 221061 of the service. They have a duty to respond to any Email: [email protected] complaints made.

Visit www.carechoices.co.uk for further assistance with your search for care 51 ALSO FROM THE PUBLISHER OF THIS CARE DIRECTORY

THE HANDBOOK FOR RELATIVES

YOUR COMPANION THROUGH THE EMOTIONAL AND PRACTICAL ASPECTS OF CHOOSING AND FUNDING CARE FOR AN AGEING RELATIVE.

We understand how confusing and emotionally taxing arranging care services for a loved one can be. A Care Directory can only take you so far on this journey so we have published a further information guide, Care Select.

HOW WILL I D IT? KNO OR W FF WE AFFO WH A CAN RD IT IC E ? H W ? ? WHA T N E IONS T IF M HO O A IC PT UM W C C O O CHO W H H RE TO OSE? DO O C A ICH E IL O G C H W S L S ? W NS? W H N E N E TIO HA A ’ I E E O H W OP T I T T K ? T O E F M N R R R E TH IF A W G E N A AR E C U G O W K C AT A M I H A R H R R W E I E E D M A A H W O E T H L ICE? O A W T ’ T T O H P E T L H O E K N I W T ? H I A E ? C S F I E S G W O N E H W R E HOOS I N C E N C M E K A C ? I ’ T I O L T W O T S H L U O A W H W T O ? A R H C

D O A I E T M H C A G M I H W K O H C I H N H R W ? A D M N E

W W E W G C F T T ? W O U O R I I H

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TO CLAIM YOUR FREE COPY OF CARE SELECT (USUALLY £9.95), JUST CALL OUR HELPLINE 0800 389 2077*

WWW.CARESELECT.CO.UK

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying*While for stocks care last Healthwatch

Write to your local Healthwatch (free) at: Freepost RTJR-RHUJ-XBLH, Healthwatch Dorset, Healthwatch is the independent consumer 896 Christchurch Road, champion created to gather and represent the views Bournemouth BH7 6DL of the public. Healthwatch plays a role at both a Tel: 0300 111 0102 national and local level and will make sure that the (calls cost the same as to 01 or 02 numbers) views of the public and people who use services are Web: www.healthwatchdorset.co.uk taken into account.

Further developments regarding Healthwatch Dorset Healthwatch represents the views of people who use services, carers and the public on the Health England can be found at www.healthwatch.co.uk and Wellbeing boards set up by local authorities, provides information and signposting about local health and care services and reports concerns about the quality of healthcare to Healthwatch England. Healthwatch England can then recommend that the Care Quality Commission take action.

Contact Healthwatch Dorset in person at any Citizens Advice Bureau in Bournemouth, Dorset or Poole. To find your local office please see www.citizensadvice.org.uk or the useful contacts section of this Directory on page 55.

What do you think about this publication?

Complete our short questionnaire www.carechoices.co.uk/reader-survey

Visit www.carechoices.co.uk for further assistance with your search for care 53 Useful contacts Dorset Care Homes Association

Dorset Care Homes Association is dedicated to standards and quality achieving positive outcomes for care home providers ratings with the Care and for members of the public wishing to access up- Quality Commission to-date and relevant care information. (CQC), our industry regulator. Individual Founded initially in 1978 and re-inaugurated in 2012 homes’ CQC reports are the Association is managed by personnel employed visible online at the CQC in, or associated with, all aspects of the care sector. website www.cqc.org.uk They have a wealth of care and nursing knowledge and can, in some circumstances, offer help and Many families or individuals are faced with advice. potentially upsetting and unfamiliar choices with regard to placements of the frail and elderly. The The Association has a website, www.dorsetcare. Association aims to provide as much access to help co.uk where information about the Chairman and and information as possible to smooth the task of the Committee is available. To be added soon, will be placement. a list of Dorset members and their bed vacancies and useful links to care information sites such as Age UK. Russell Wilson Email: marton.ba@btinternet,com Our Association members strive to meet the highest Mobile: 07717 740040

The Registered Nursing Homes Association

Good nursing homes continue to provide a safe, There is one level of comfort comfortable, caring environment for anyone that can go a long way to requiring nursing – whether long-term or for short- removing some of the concerns stay respite, convalescence, or rehabilitation. of placement – choosing a ‘Blue Cross’ home. The nursing home of today is a far cry from the outdated perception of latter years. Today’s nursing What should you expect from a home combines an ambience of the client’s personal quality ‘Blue Cross’ home? home, with quality furnishings and surroundings, • 24-hour nursing services provided by a team led by together with a warm caring atmosphere backed a qualified nurse. up by qualified, professional nursing staff. A total package of care is provided, designed exclusively for • Accommodation furnished and the individual, which encompasses social, medical equipped to provide comfortable ‘homely’ and welfare needs. surroundings. Most homes have lifts, lounges, dining rooms and gardens/conservatories. It may be that you are making the choice, or more • General welfare, social and occupational therapy likely nowadays, a family member or close friend is activities designed to enhance the client’s quality looking on your behalf. of life. • Compassionate, palliative, and end of life care working with the client, the relatives, and under professional medical direction.

The most important consideration from your

54 This Directory’s helpline 0800 389 2077 – assistance with finding care and support The Registered Nursing Homes Association continued

perspective is that the nursing home provides a The Registered Nursing Homes Association holistic approach to care – all aspects of health are Derek Whittaker House, Tunnel Lane, taken into consideration and the use of NHS or GP off Lifford Lane, Kings Norton, Birmingham B30 3JN resources ensures prompt action. If you are frail or Freephone: 0800 074 0194 elderly, detecting health problems, and responding Tel: 0121 451 1088 Fax: 0121 486 3175 early, stops you suffering unnecessary pain or Email: [email protected] discomfort and prevents avoidable traumatic Web: www.rnha.co.uk admission to hospital.

Useful contacts

Age UK Care Quality Commission Independent charitable organisation dedicated to The independent regulator of health and adult care promoting the wellbeing of all older people. in England. The Care Quality Commission Citygate, Gallowgate, Age UK Bournemouth Newcastle upon Tyne NE1 4PA 700 Wimborne Road, Winton, Tel: 03000 616161 Bournemouth, Dorset BH9 2EG Email: [email protected] Tel: 01202 530530 Web: www.cqc.org.uk

Age UK Dorchester Citizens Advice Bureaux (CABs) Rowan Cottage, 4 Prince of Wales Road, Help people resolve legal, money and other Dorchester, Dorset DT1 1PW problems by providing free, independent and Tel: 01305 269444 confidential advice. Bournemouth and Poole areas Age Concern Poole Tel: 03444 111 444 Old Rope Walk, Blandford Road, Dorset Poole, Dorset BH15 4AU Tel: 03442 451 291 Tel: 01202 666195 Disabled Living Foundation (DLF) Alzheimer’s Society DLF is a national charity providing impartial advice, Leading the fight against dementia. information and training on independent living. National Dementia Helpline: 0300 222 1122 Helpline: 0300 999 0004 Email: [email protected] Email: [email protected] Web: www.dlf.org.uk Care Choices Publisher of Care Services Directories around the country, Dorset Clinical Commissioning Group helpful website and free helpline for care seekers. Canford House, Discovery Court Business Centre, Helpline: 0800 389 2077 551-553 Wallisdown Road, Poole BH12 5AG Web: www.carechoices.co.uk Tel: 01202 541400 Vespasian House, Barrack Road, Dorchester DT1 1TG Tel: 01305 368900 Email: [email protected]

My life my care See page 4 for further details. Web: www.mylifemycare.com

Visit www.carechoices.co.uk for further assistance with your search for care 55 Useful contacts continued

Adult Social Care departments

Adult Access Team Poole Adult Social Care Help Desk Dorset County Council, Borough of Poole, Adult and Community Services, Civic Centre Annexe, Colliton Park, Dorchester, Poole BH15 2RU Dorset DT1 1XJ Tel: 01202 633902 Tel: 01305 221016 Email: [email protected] Email: [email protected] Web: www.mylifemycare.com Information factsheets: www.poole.gov.uk/ Bournemouth Care Direct adultsocialcarefactsheets Bournemouth Borough Council Customer Services Centre, St Stephen’s Road, Bournemouth BH2 6EB Tel: 01202 454979 Email: [email protected] Web: www.mylifemycare.com

Independent Living Centres

Mi-life: Greenwood Independent Living Centre Enable Me Maiden Castle Road, 498 Wallisdown Road, Dorchester, Bournemouth BH11 8PT Dorset DT1 2ER Tel: 0844 893 6364 Tel: 0333 003 0010 Email: [email protected] Email: [email protected]

The Blandford MiLife Centre Millennium House, Sunrise Business Park, Higher Shaftesbury Road, Blandford DT11 8ST Tel: 0333 777 3693 Email: [email protected]

Complaints advice

Adult Social Care Dorset County Council Bournemouth Borough Council Adult and Community Services Complaints Manager Adults’ and Children’s Complaints Manager Tel: 01305 221061 Tel: 01202 458953 NHS Dorset Clinical Commissioning Group Borough of Poole Complaints Department Complaints and Improvement Officer, Adult Social Care Tel: 01305 368926 Tel: 01202 261159 Email: [email protected]

56 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Useful contacts continued

Sight and Hearing Centres

Bournemouth Blind Society Dorset Blind Association Sight and Hearing Resource Centre, Equipment and Advice Centre, 5 Victoria Park Road, Moordown, 17 Bournemouth Road, Lower Parkstone, Bournemouth BH9 2RB Poole BH14 0EF Tel: 01202 546644 Tel: 01202 712865

Dorchester Sight and Sound Centre Mi-life: Greenwood Independent Living Centre, Maiden Castle Road, Dorchester DT1 2ER (visit by appointment only) Tel: 0333 003 0010

Volunteering services

Bournemouth Volunteer Centre Tel: 01202 466130 Web: www.bournemouthcvs.org.uk Poole Volunteer Centre Tel: 01202 682046 Web: www.poolevolunteercentre.org.uk Volunteer Centre Dorset Tel: 01305 269214 Web: www.volunteeringdorset.org.uk

www.carechoices.co.uk NEED HELP IN YOUR SEARCH FOR CARE? With so many providers to choose from, where do you start? • find care providers quickly and easily • additional care provider information, • search by location and care need photos and direct website links • information on care quality • brochure requests • links to inspection reports Developed by the publisher of this Directory

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care 57 A choice of elderly care options in a warm, welcoming home

At The Lindsay we’re proud to be a place where our residents feel at home and their family members feel reassured. We tailor our care to individual needs, helping our residents to enjoy the best quality of life in a warm and welcoming environment.

To find out more about The Lindsay call us on 01202 901 916

Lines are open seven days a week. We may record or monitor our calls.

Look for The Lindsay in the listings section.

1454/5776/JAN17 BPR 01826

1454_5776_Care_Choices_The_Lindsay_BPR01826.indd 1 16/01/2017 08:08 Bournemouth

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Visit www.carechoices.co.uk for further assistance with your search for care 59 A Residential Care Home in prestigious Talbot Woods with a reputation for the highest standards of care.

• Luxurious en-suite rooms • Lovely conservatory and level south-facing gardens • Delicious home-cooked food using seasonal ingredients • Full range of activities and outings • Relatives and friends always welcome

More than just care, a very personal service.

2 Berkeley Road, Talbot Woods, Bournemouth BH3 7JJ Email: [email protected]

Tel: 01202 526 925

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CLARENDON HOUSE FAIRWAYS RESIDENTIAL CARE HOME 36 Crabton Close Road, Bournemouth BH5 1HN 18 Wharncliffe Road, Boscombe, Bournemouth BH5 1AH Tel: 01202 396933 OP D PD LDA MH YA Tel: 01202 395435 OP

CLIFTON HOUSE FLORENCE LODGE 1 Grantley Road, Boscombe, Bournemouth BH5 1HW 23-25 Florence Road, Boscombe, Tel: 01202 393385 MH Bournemouth BH5 1HJ Tel: 01202 397094 OP CLIFTON LODGE – SOUTHBOURNE GLAMIS AVENUE 16-18 Clifton Road, Bournemouth BH6 3PA 9 Glamis Avenue, Bournemouth BH10 6DW Tel: 01202 428598 OP Tel: 01202 575100 OP PD MH SI YA

COLINDALE CARE HOME GLENHURST MANOR 1 Richmond Park Avenue, Bournemouth BH8 9DL 44a West Cliff Road, Bournemouth BH4 8BB Tel: 01202 514733 OP D MH YA Tel: 01202 761175 OP

CONISTON LODGE HANNAH LEVY HOUSE TRUST 15 Poole Road, Bournemouth BH2 5QR 43 Beaufort Road, Southbourne, Tel: 01202 765361 OP YA Bournemouth BH6 5AS Tel: 01202 421492 OP D HARLEITH 42 Grand Avenue, Southbourne, CORNERWAYS Bournemouth BH6 3TA 20 Braidley Road, Bournemouth BH2 6JX Tel: 01202 426544 LDA Tel: 01202 552536 YA AD HELENE LODGE CRESCENT CARE HOME WITH NURSING, THE 115 Talbot Road, Bournemouth BH9 2JE 27-29 Meyrick Park Crescent, Bournemouth BH3 7AG Tel: 01202 948785 LDA YA Tel: 01202 553660 OP PD YA HIGHFIELD MANOR CARE HOME DALVEY HOUSE 44 Branksome Wood Road, Bournemouth BH4 9LA 35 Belle Vue Road, Southbourne, Tel: 01202 769429 OP D MH Bournemouth BH6 3DD Tel: 01202 423050 OP HIGHVIEW RESIDENTIAL HOME 42-44 Foxholes Road, Southbourne, ELMS, THE Bournemouth BH6 3AT 28 Elmsway, Southbourne, Bournemouth BH6 3HU Tel: 01202 428799 OP D MH Tel: 01202 431886 LDA IVY LODGE EVERGREENS, THE 212a Howeth Road, Ensbury Park, 2 Berkeley Road, Talbot Woods, Bournemouth BH10 5NZ Bournemouth BH3 7JJ Tel: 01202 593593 LDA Tel: 01202 526925 Advert page 60 OP YA JAMES BURNS HOUSE – CARE HOME PHYSICAL FAIR HAVEN DISABILITIES 23 Knyveton Road, Bournemouth BH1 3QQ Greenways Avenue, Bournemouth BH8 0AS Tel: 01202 553503 OP D PD Tel: 01202 523182 PD YA

Visit www.carechoices.co.uk for further assistance with your search for care 61 Bournemouth care homes continued

KINGS HOUSE MEYRICK LODGE 1 Earle Road, Westbourne, Bournemouth BH4 8JQ 3 Meyrick Park Crescent, Bournemouth BH3 7AG Tel: 01202 764455 MH Tel: 01202 911718 LDA SI KNYVETON HALL REST HOME MEYRICK RISE CARE HOME 34 Knyveton Road, Bournemouth BH1 3QR 11-13 Branksome Wood Road, Bournemouth BH2 6BT Tel: 01202 557671 OP Tel: 01202 902776 OP LAWNS, THE MILTON GRANGE 29 Castlemain Avenue, Bournemouth BH6 5EJ 9 Milton Road, Charminster, Bournemouth BH8 8LP Tel: 01202 428048 OP LDA YA Tel: 01202 554351 D LIAM HOUSE MILTON LODGE RESIDENTIAL CARE HOME 13 Spencer Road, Bournemouth BH1 3TE 32 Milton Road, Charminster, Bournemouth BH8 8LP Tel: 01202 294148 OP LDA SI Tel: 01202 556873 OP D LIAM HOUSE NEW HORIZON CENTRE LTD – EILAT 13 Spencer Road, Bournemouth BH1 3TE 106 Lowther Road, Charminster BH8 8NS Tel: 01202 294148 OP LDA SI Tel: 01202 290305 PD MH YA LINKFIELD COURT (BOURNEMOUTH) LTD NIGHTINGALES RESIDENTIAL HOME 19 Knyveton Road, East Cliff, Bournemouth BH1 3QG 24 Foxholes Road, Southbourne, Tel: 01202 558301 OP D PD YA Bournemouth BH6 3AT Tel: 01202 429515 OP D MH LOWTHER ROAD 35 Lowther Road, Charminster, Bournemouth BH8 8NG Summerhayes is a privately owned residential home situated in Bearcross, Bournemouth that Tel: 01202 391610 LDA YA has been under the same ownership since 1987. We provide 24 hour continuous care for LYNDALE permanent residency and respite care. We can accommodate up to twenty elderly residents. 2 Alumdale Road, Westbourne, We strive to maintain a homely atmosphere Bournemouth BH4 8HX at Summerhayes and we are happy to accommodate residents’ own furniture and Tel: 01202 764425 MH pictures. We also offer Day Care.

Summerhayes is situated on the Wimborne MARION HOUSE Tel: 01202 574330 Road close to the bus routes and amenities in 40 The Avenue, Moordown, Bournemouth BH9 2UW www.summerhayesresthome.co.uk the Kinson area. Summerhayes is registered Tel: 01202 521985 OP LDA YA 1700 Wimborne Road, B’mouth BH11 9AN with the Care Quality Commission (CQC).

Quality Care in Quality Surroundings

Call or email today for further details. At our family run home in Queens Park, Bournemouth, we take excellent care of Tel: 01202 511179 the older retired lady or gentleman Email: [email protected] wanting freedom from the burdens of Website: www.richmondwood.co.uk running their own home.

62 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Bournemouth care homes continued Advertisers are highlighted

OVERCLIFF HOUSE RICHMONDWOOD RESIDENTIAL CARE HOME 2 Cellars Farm Road, Southbourne, 19 Richmond Park Avenue, Queens Park, Bournemouth BH6 4DL Bournemouth BH8 9DL Tel: 01202 424929 OP D MH Tel: 01202 511179 Advert page 62 OP PIERS, THE RIVERVIEW CARE HOME 166 Columbia Road, Ensbury Park, Throop Road, Bournemouth BH8 0DG Bournemouth BH10 4DT Tel: 01202 516411 LDA Tel: 01202 520937 PD LDA YA SEABOURNE HOUSE CARE HOME PINEHAVEN 1 Clifton Road, Bournemouth BH6 3NZ 23 Parkwood Road, Boscombe BH5 2BS Tel: 01202 428132 Advert page 42 OP D Tel: 01202 427941 LDA SEACLIFF CARE HOME PINEHURST REST HOME 9 Percy Road, Boscombe, Bournemouth BH5 1JF 4 Harvey Road, Boscombe, Bournemouth BH5 2AD Tel: 01202 396100 OP D Tel: 01202 418744 OP SEASTROLE PINES RESIDENTIAL CARE HOME, THE 12 Campbell Road, Bournemouth BH1 4EP 39 Portchester Road, Charminster, Tel: 01202 392241 AD Bournemouth BH8 8JU SHALDEN GRANGE Tel: 01202 555048 D LDA 1-3 Watkin Road, Boscombe, Bournemouth BH5 1HP PORTELET HOUSE CARE HOME Tel: 01202 301918 OP 22 Grand Avenue, Southbourne, Bournemouth BH6 3SY ST ANNE’S COURT Tel: 01202 422005 OP D MH 16a St Anthonys Road, Bournemouth BH2 6PD PORTELET LODGE CARE HOME Tel: 01202 551208 OP 42 Westby Road, Boscombe, ST BRIDGET’S RESIDENTIAL HOME Bournemouth BH5 1HD 14 East Avenue, Talbot Woods, Bournemouth BH3 7BY Tel: 01202 398982 OP D MH Tel: 01202 291347 OP PD SI PRIMROSE LODGE SOUTHBORNE ST BRIDGET’S RESIDENTIAL HOME 42 St Catherine’s Road, Southbourne, 42 Stirling Road, Bournemouth BH3 7JH Bournemouth BH6 4AD Tel: 01202 515969 OP PD SI Tel: 01202 429514 OP STRATFIELD LODGE RESIDENTIAL HOME REDCROFT 63 Wellington Road, Bournemouth BH8 8JL 255 Belle Vue Road, Southbourne, Tel: 01202 553596 OP D PD LDA MH SI YA Bournemouth BH6 3BD Tel: 01202 485597 LDA SUMMERHAYES RESIDENTIAL HOME 1700 Wimborne Road, Bearcross, RESIDE AT SOUTHWOOD Bournemouth BH11 9AN 36-40 Southwood Avenue, Southbourne BH6 3QB Tel: 01202 574330 Advert page 62 OP Tel: 01202 422213 OP D SUNNINGDALES CARE HOME RETIRED NURSES NATIONAL HOME 75 Southbourne Overcliff Drive, Southbourne, Riverside Avenue, Bournemouth BH7 7EE Bournemouth BH6 3NN Tel: 01202 396418 Advert page 65 OP Tel: 01202 426745 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 63 Bournemouth care homes continued Advertisers are highlighted

SUNRISE OF SOUTHBOURNE VERONA AVENUE 42 Belle Vue Road, Southbourne, 45 Verona Avenue, Bournemouth BH6 3JW Bournemouth BH6 3DS Tel: 01202 396933 PD LDA SI YA Tel: 01202 437600 OP D WHITE LODGE & ST HELENS TALBOT MANOR 15-17 Boscombe Spa Road, Bournemouth BH5 1AR 57 Talbot Manor, Bournemouth BH3 7HT Tel: 01202 395822 OP Tel: 01202 512918 PD LDA YA WILLOWBEECH LTD – 33 OPHIR ROAD TALBOT VIEW Bournemouth BH8 8LT 66 Ensbury Avenue, Ensbury Park, Tel: 01202 200910 LDA YA Bournemouth BH10 4HG WINTON LODGE Tel: 01202 537571 Advert page 5 OP D PD SI YA 33 Ophir Road, Bournemouth BH8 8LT TALBOT WOODS LODGE Tel: 02031 953567 LDA YA 64 Wimborne Road, Bournemouth BH3 7AR Tel: 01202 293390 PD LDA SI TEMPLEMAN HOUSE Leedam Road, Bournemouth BH10 6HP Tel: 01202 537812 Advert page 5 OP D PD SI YA VENTANA HOMES LTD 33 Florence Road, Boscombe, Bournemouth BH5 1HJ Tel: 01202 390209 PD LDA

Avonwood Manor Poole Chestnut Court New Milton Windsor Court Bournemouth Nursing Care for Older People Residential Care for Older People Residential Care for Older People 31-33 Nelson Road, Poole. 9 Copse Road, New Milton. 34 Bodorgan Road, Bournemouth. BH12 1ES BH25 6ES BH2 6NJ 01202 763183 01425 620000 01202 554637 www.avonwoodmanor.co.uk www.chestnutcourtcarehome.co.uk www.windsorcourtcare.org.uk [email protected] [email protected] [email protected]

We believe our clients deserve a quality lifestyle that respects their dignity and independence providing assurance and peace of mind to their loved ones. Our family owned homes are warm and welcoming; offering a professional, caring and compassionate approach in a safe environment, specialising in the care of the elderly and those with dementia or Alzheimer’s. The experienced home manager and skilled professional team deliver consistently high quality care. Each home is designed to give residents a place to live where they can enjoy a quality of life similar to living in a family home with an open door policy for visits from relatives and friends.

64 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Bournemouth care homes with nursing Advertisers are highlighted

AVON CLIFF KELSO NURSING HOME 50-52 Christchurch Road, Bournemouth BH1 3PE 10 Clifton Road, Southbourne, Bournemouth BH6 3PA Tel: 01202 789998 OP Tel: 01202 432655 OP

BRACKEN LODGE CARE HOME MERSTONE HALL 5 Bracken Road, Southbourne, Bournemouth BH6 3TB 20-22 Florence Road, Boscombe, Tel: 01202 428777 OP D PD SI Bournemouth BH5 1HF Tel: 01202 309813 OP D PD CRESCENT CARE HOME WITH NURSING, THE 27-29 Meyrick Park Crescent, Bournemouth BH3 7AG MEYRICK RISE Tel: 01202 553660 OP PD YA 11-13 Branksome Wood Road, Bournemouth BH2 6BT Tel: 01202 318567 OP DRUMCONNER CARE HOME 20 Poole Road, Westbourne, Bournemouth BH4 9DR MUSCLIFF NURSING HOME Tel: 01202 761420 Advert page 40 OP PD 5 Tolpuddle Gardens, Bournemouth BH9 3RE Tel: 01202 516999 OP D PD SI YA FARWAY GRANGE CARE HOME (NURSING) 31-33 Howard Road, Queens Park, NORLINGTON NURSING HOME Bournemouth BH8 9EA 19 Stourwood Avenue, Bournemouth BH6 3PW Tel: 01202 511399 OP PD Tel: 01202 422064 OP QUEENSMOUNT CARE HOME 18 Queens Park West Drive, Bournemouth BH8 9DA Tel: 01202 031652 Advert page 66 OP SHELLEY PARK 32 Florence Road, Boscombe, Bournemouth BH5 1HQ Tel: 01202 396933 PD YA

ST ANNES' PRIVATE NURSING HOME A warm welcome awaits you at The 21-23 Wayside Road, Southbourne, Bournemouth BH6 3ES Retired Nurses National Home Tel: 01202 425642 OP D PD

or exceptional residential care visit he Retired Nurses SUNRISE OPERATIONS OF WESTBOURNE National Home in Bournemouth. 16-18 Poole Road, Westbourne BH4 9DR ur team of well trained and compassionate staff offer Tel: 01202 760966 OP D outstanding care tailored to individual needs. Please contact our enquiry team for more information. WICKMEADS Wickmeads Road, Bournemouth BH6 4LG Tel: 01202 436490 OP D PD SI supportfote.org.uk WINDSOR COURT NURSING HOME www.fote.org.uk 34 Bodorgan Road, Bournemouth BH2 6NJ RNNH Riverside Avenue Tel: 01202 554637 Advert page 64 OP D Bournemouth BH ZETLAND COURT 106-128 Alumhurst Road, Bournemouth BH4 8HU Please quote Ref: carechoicebourn Registered charity no Tel: 01202 769169 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 65 A choice of elderly care options in Dorset

If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Dorset could be something for you to think about, whether you’ve got our health insurance or not.

For friendly advice about your options, call our Elderly Care Support Line free on: 0808 271 6814

Lines are open seven days a week. We may record or monitor our calls.

Look for Queensmount, St James’ Park, The Hyde, The Lindsay, The Links and The Mellowes in the listings section.

Q116273 5530 2016 BPR01804

What do you think about this publication?

Complete our short questionnaire www.carechoices.co.uk/reader-survey

66 This Directory’s helpline 0800 389 2077 – assistance with finding care and support West Dorset

West Dorset care homes Advertisers are highlighted

AGINCOURT CARE HOME DANMOR LODGE LTD 116 Dorchester Road, Weymouth DT4 7LG 12-14 Alexandra Road, Weymouth DT4 7QH Tel: 01305 777999 OP YA Tel: 01305 775462 Advert page 68 OP D PD

AUTISM WESSEX DICK O’TH BANKS ROAD 13-15 Barnes Lane, Beaminster DT7 3LS 5 Dick O'th Banks Road, Crossways, Tel: 01308 862534 LDA YA Dorchester DT2 8BJ Higher Ground, Marston Road, Sherborne DT9 4BJ Tel: 01305 852081 PD LDA SI YA Tel: 01305 213131 LDA YA DORSET LEARNING DISABILITY SERVICE BADBURY CARE HOME 23 Birch Way, Charlton Down, Dorchester DT2 9XX 8 Weymouth Avenue, Dorchester DT1 2EN Tel: 01305 259852 LDA YA Tel: 01305 263365 OP D PD SI 20 Edward Road, Dorchester DT1 2HL Tel: 01305 266813 LDA YA BOSWORTH CARE HOME 11 Friars Close, Dorchester DT1 2AD 6 Southdown Avenue, Weymouth DT3 6HR Tel: 01305 262046 LDA YA Tel: 01305 833100 OP D PD SI 5 Grosvenor Crescent, Dorchester DT1 2BA BROADWINDSOR HOUSE Tel: 01305 269547 LDA YA Beaminster DT8 3PX 56 Maiden Castle Road, Dorchester DT1 2ES Tel: 01308 868353 OP Tel: 01305 265097 LDA YA 97 Monmouth Road, Dorchester DT1 2DF BUXTON HOUSE Tel: 01305 266430 LDA YA 423b Radipole Lane, Weymouth DT4 0QJ 4 Romulus Close, Dorchester DT1 2TH Tel: 01305 760834 Advert page 5 OP D PD SI YA Tel: 01305 263479 LDA YA CHESTNUTS RESIDENTIAL HOME (WEYMOUTH) 2 Thornhill Close, Dorchester DT1 2RE 93b Wyke Road, Weymouth DT4 9QS Tel: 01305 266589 LDA YA Tel: 01305 784996 OP DORSET LEARNING DISABILITY SERVICE CLARONDENE RESIDENTIAL CARE HOME – 3 CRANFORD AVENUE View Road, Lyme Regis DT7 3AA Weymouth DT4 7TN Tel: 01297 442876 OP Tel: 01305 839318 LDA YA

CONEYGAR LODGE DRAYTON HOUSE RESIDENTIAL CARE HOME Coneygar Park, Bridport DT6 3BA 50 West Allington, Bridport DT6 5BH Tel: 01308 427365 OP Tel: 01308 422835 OP D

CRECY CARE HOME EASTBURY HOUSE 45 Spa Road, Weymouth DT3 5EP Long Street, Sherborne DT9 3BZ Tel: 01305 769911 OP D PD MH SI AD Tel: 01935 812132 OP

CULLIFORD HOUSE FAIRFIELD HOUSE RESIDENTIAL CARE HOME Icen Way, Dorchester DT1 1ET Charmouth Road, Lyme Regis DT7 3HH Tel: 01305 266054 OP Tel: 01297 443513 Advert page 68 OP D PD

Visit www.carechoices.co.uk for further assistance with your search for care 67 Alexandra care

Danmor Lodge Care Home

awarded

SituatedSituated near near to the to thebeautiful beautiful Weymouth Weymouth coastline, Danmor Danmor Lodge Lodge features features 25 comfortable 25 comfortable rooms roomswith en-suite with en-suitefacilities, facilities,two lounges two and lounges a spacious and a spacious conservatory.conservatory. Two Two 8-person 8-person passenger passenger liftslifts give level level access access to toall allrooms. rooms. Residents Residents have accesshave accessto a range to aof range facilities of includingfacilities Hydrotherapyincluding Hydrotherapy baths, baths, massage,massage, aromatherapy aromatherapy and and re freflexology exology by by aa qualiqualifif eded practitioner, practitioner, keep keep fi t to f tmusic to music and complimentary and complimentary use of the use home’s of the mobility home’s scooter. mobility A full scooter. and A full and varied programme of events for residentsvaried programme ranges from ofday events trips to for visits residents to shows. ranges from day trips to visits to shows. There is a choice of care options including 24-hour care for long-term or respite requirements and day-care with free transport for the elderly at home. 14 Alexandra Road, ThereLodmoor is aHill, choice Weymouth of care DT4 options 7QH |including Tel: 01305 24-hour 775462 | care View for our lo websiteng-term at www.danmorlodge.com or respite requirements and day-care. 14 Alexandra Road, Lodmoor Hill, Weymouth DT4 7QH | Tel: 01305 775462 | View our website at www.danmorlodge.com Careford Lodge Charmouth A Road,relaxing Lyme atmosphere Regis, with Dorset high standards DT7 3HH of care...

Fairfield House is a beautifully converted early Victorian Mansion set on a tranquil hillside with beautiful bay views overlooking the peaceful town of Lyme Regis. The lounge and conservatories have retained the original period features and provide homely, relaxed and peaceful ambience.

Fairfield House offers a safe, friendly and comfortable environment in which people enjoy a high standard of personalised care from qualified and professional staff. We are confident that once you have T: 01297 443 513 visited Fairfield House, you will feel reassured that we will meet with E: [email protected] your expectations and requirements. Careford Lodge is a purpose built Residential home set in 5 acres including a paddock to enable residents to enjoy the horses and the country views. The registered manager, Lorraine, has been with the home for over 10 years and has a team of loyal and trained staﬀ . All rooms are a generous size having a full en-suite and some with complete wet rooms. The gardens and general maintenance are kept to a high standard and a qualiﬁed chef runs the kitchen with innovative menus. Regular outings are arranged and daily activities organised. Enquiries to Lorraine at the below address or Sue and Robin Hasler on 01305 775462 who will be pleased to answer any questions you have. Specialist in Dementia Care Church Street, Merriott, Somerset, TA16 5PR | Tel: 01460GOLDCREST 75592 | View our website at www.carefordlodge.com RESIDENTIAL HOME 183 Dorchester Road, Weymouth, Dorset DT4 7LF

• Warm & homely, 24-hour caring service • All rooms en-suite • Bright, comfortable single rooms • The Close to sea Cyder and town centre Barn • Specialist care for Alzheimer’s and • Respite & day care also available other dementia related conditions

Tel: 01305 830400 • Fax: 01305 781810 Email: [email protected] • Admin: 07702 011523 NEED HELP IN YOUR Glencairn House SEARCH FOR CARE? A beautifully converted former Blacksmith’sresidential workshop, Carecottage Home and barn, The Cyderwww.carechoices.co.uk Barn is pleased to be able to oﬀ er 38 en-suite rooms with direct access into the landscape gardens and viewsa luxurious across the family-run orchard. Theretirement Cyder Barn home oﬀ ers a relaxed and homely environment and provides excellent standards of care, activities, entertainment and homelocated cooked in food the heartfor elderly of dorchester, clients looking for permanent• find care, care long providers or short-term quickly respite and easily care or day care. West Pennard, Glastonbury, Somerset,opposite BA6 the 8NH beautiful | Tel: Borough 01458 834945 Gardens. | View our •website search at www.thecyderbarn.comby location and care need Contact us to receive a brochure. • information on care quality 52 Telephone: 01305 268399 • links to inspection reports Website: www.glencairncare.co.uk • additional care provider information, photos and direct website links • brochure requests Glencairn1116EdPages42-61.indd House •16-17 52 Cornwall road • dorchester • dorset dt1 1rU 28/10/2016 11:20 Developed by the publisher of this Directory

68 This Directory’s helpline 0800 389 2077 – assistance with finding care and support West Dorset care homes continued Advertisers are highlighted

FORESTERS INGLESIDE RESIDENTIAL CARE HOME 18-20 Alexandra Road, Weymouth DT4 7QQ 648 Dorchester Road, Weymouth DT3 5LG Tel: 01305 777189 OP PD LDA SI YA Tel: 01305 812667 OP

FRIARY HOUSE KINGSLEY COURT 26 Carlton Road North, Weymouth DT4 7PY 28 Dorchester Road, Weymouth DT4 7JU Tel: 01305 782574 OP D Tel: 01305 787811 OP D

GARDEN HOUSE LAWNS, THE Priestlands, Sherborne DT9 4HN Fernhill Avenue, Weymouth DT4 7QU Tel: 01935 813188 OP Tel: 01305 760881 OP D PD MH SI YA

GLENCAIRN HOUSE RESIDENTIAL HOME LEGH HOUSE 16-17 Cornwall Road, Dorchester DT1 1RU 117 Rylands Lane, Weymouth DT4 9QB Tel: 01305 268399 Advert page 68 OP Tel: 01305 773663 OP

GOLDCREST LUDBOURNE HALL 183 Dorchester Road, Weymouth DT4 7LF South Street, Sherborne DT9 3LT Tel: 01935 816382 OP Tel: 01305 830400 Advert page 68 OP D PD MH SI MAIDEN CASTLE HOUSE GRASSINGTON HOUSE 12-14 Gloucester Road, Dorchester DT1 2NJ 50 Prince of Wales Road, Dorchester DT1 1PP Tel: 01305 251661 Advert page 5 OP D PD SI YA Tel: 01305 267968 OP OLD VICARAGE, THE GROVE LODGE Leigh, Sherborne DT9 6HL Hyde Crook, Frampton, Dorchester DT2 9NW Tel: 01935 873033 OP Tel: 01300 320098 OP D ONTROSE GREENHILLS 40 Prince of Wales Road, Dorchester DT1 1PW 32 St Andrews Road, Bridport DT6 3BQ Tel: 01305 262274 OP D Tel: 01308 422159 OP D PD LDA SI YA PARK HOUSE HARBOUR HOUSE Martinstown, Dorchester DT2 9JN George Street, West Bay, Bridport DT6 4EY Tel: 01305 889420 OP D PD LDA SI YA Tel: 01308 423277 OP PRIMROSE LODGE HAYES, THE WEYMOUTH Culverhayes, Long Street, Sherborne DT9 3ED 121-122 Dorchester Road, Weymouth DT4 7LG Tel: 01935 814043 OP D PD MH YA SI Tel: 01305 786568 OP

HOMESTEAD, THE PRINCE OF WALES ROAD, 3 101 West Bay Road, Bridport DT6 4AY Dorchester DT1 1PW Tel: 01308 423338 OP Tel: 01305 269208 PD LDA SI YA

HYDE CARE HOME, THE PRINCE OF WALES ROAD, 5 Walditch, Bridport DT6 4LB Encombe, Dorchester DT1 1PW Tel: 01308 887926 Advert page 66 OP Tel: 01305 251935 OP PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 69 West Dorset care homes continued

RAGLAN HOUSE TRAFALGAR CARE HOME 3 Carlton Road South, Weymouth DT4 7PL 207 Dorchester Road, Weymouth DT4 7LF Tel: 01305 784192 OP D PD LDA MH SI YA AD Tel: 01305 777567 OP D PD MH SI

RAWLEIGH HOUSE TREETOPS RESIDENTIAL CARE HOME The Avenue, Sherborne DT9 3AJ Overton, Timber Hill, Lyme Regis DT7 3HQ Tel: 01935 816630 OP PD LDA SI YA Tel: 01297 443821 OP D SI

RODLANDS CARE HOME WEYMOUTH AFTERCARE CENTRE 4 Ullswater Crescent, Radipole, Carlton House, 9 Carlton Road North, Weymouth DT3 5HE Weymouth DT4 7PX Tel: 01305 782736 OP Tel: 01305 779084 AD

SHIRE HOUSE CARE HOME WOLFETON MANOR Sidmouth Road, Lyme Regis DT7 3ES 16 East Hill, Charminster, Dorchester DT2 9QL Tel: 01297 442483 OP Tel: 01305 262340 OP

SIDNEY GALE HOUSE Flood Lane, Bridport DT6 3QG Tel: 01308 423782 OP D PD MH SI YA

ST ANDREWS ROAD 193 St Andrews Road, Bridport DT6 3BT Tel: 01308 425824 OP PD LDA SI YA

70 This Directory’s helpline 0800 389 2077 – assistance with finding care and support West Dorset care homes with nursing Advertisers are highlighted

ABBEY VIEW RIVERSIDE NURSING HOME Fairfield, Bristol Road, Sherborne DT9 4HG Riverside House, Westbury, Sherborne DT9 3QZ Tel: 01935 813222 OP YA Tel: 01935 812046 OP

AVON LEA NURSING HOME SIGNATURE HOUSE 66 Dorchester Road, Weymouth DT4 7JZ 2 Maumbury Gardens, Dorchester DT1 1GR Tel: 01305 776094 OP PD Tel: 01305 257248 OP D PD MH SI YA

BYMEAD HOUSE SOMERLEIGH COURT Axminster Road, Charmouth DT6 6BS Somerleigh Road, Dorchester DT1 1AQ Tel: 01297 560620 OP PD Tel: 01305 211833 OP D

BELLE ROSE NURSING HOME LTD ST JAMES’ PARK CARE HOME 12 Prince of Wales Road, Dorchester DT1 1PW Higher Street, Bradpole, Bridport DT6 3EU Tel: 01305 265787 OP LDA MH AD Tel: 01308 887922 Advert page 66 OP CASTLE VIEW SUNNY BANK Bridport Road, Poundbury, Dorchester DT1 2NH 4-6 Wyke Road, Weymouth DT4 9QE Tel: 01305 756476 OP Tel: 01305 783558 OP D CASTERBRIDGE MANOR WINTERBOURNE STEEPLETON Acreman Street, Cerne Abbas, Dorchester DT2 7AL – MANOR CARE HOME Tel: 01300 341008 Advert page 70 OP D LDA MH SI Winterbourne Steepleton, Dorchester DT2 9LG CHESTNUT HOUSE NURSING HOME Tel: 01305 889316 Advert page 18 OP Chestnut Road, Charlton Down, WEYMOUTH – WEYMOUTH CARE HOME Dorchester DT2 9FN 21 Glendinning Avenue, Weymouth DT4 7QF Tel: 01305 257254 OP D Tel: 01305 784141 Advert page 18 OP D PD YA FAIRFIELD HOUSE WHITWAY HOUSE 41 Putton Lane, Chickerell DT3 4AJ Winterbourne Steepleton, Dorchester DT2 9LG Tel: 01305 779933 OP D PD MH SI YA Tel: 01305 889455 OP LDA YA GRACEWELL OF WEYMOUTH Cross Road, Weymouth DT4 9QX Tel: 01305 233300 OP D PD SI YA LYME REGIS NURSING HOME 14 Pound Road, Lyme Regis DT7 3HX Tel: 01297 442322 OP D PD SI YA MAUMBURY CARE AND NURSING HOME 10 Weymouth Avenue, Dorchester DT1 2EN Tel: 01305 262192 OP D PD MH SI YA QUEEN CHARLOTTE, THE 432 Chickerell Road, Chickerell, Weymouth DT3 4DQ Tel: 01305 773128 OP D MH YA

Visit www.carechoices.co.uk for further assistance with your search for care 71 Royal Bay Care Homes Serving poole, bournemouth, the purbecks, wimborne & blandford areas

Castle Farm Retirement Home Castle Farm Road, Lytchett Matravers, Poole BH16 6BZ T: 01258 857642 • High quality, comfortable accommodation • Picturesque setting • High standards of personal care • Awarded Beacon Status under Gold Standards Framework for End of Life Care

Forest Hill House Nursing Home Rushall Lane, Corfe Mullen, Wimborne, BH21 3RT T: 01202 631741 • Charming country manor house set in 15 acres of gardens and woodlands • A care home of distinction • National Award Finalist for Care and Design • Awarded Beacon Status under Gold Standards Framework for End of Life Care Larks Leas Retirement Home Milldown Road, Blandford Forum, Dorset, DT11 7DE T: 01258 452777 • Mostly en suite rooms with views overlooking the grounds • Beautifully landscaped garden • Excellent reputation • Awarded Beacon Status under Gold Standards Framework for End of Life Care

Please ring any one of our Homes to request a brochure or to arrange a visit. Alternatively you can visit our website and download a PDF at: www.royalbay.co.uk

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI SensoryPart impairment of the YA Prestigious Younger adults AD People who misuse alcohol or drugs Part of the Prestigious Royal Bay Care Homes Group Royal Bay Care Homes Ltd 72 This Directory’s helpline 0800 389 2077 – assistance with finding care and support North Dorset

North Dorset care homes Advertisers are highlighted

CASTLE HILL HOUSE MULBERRY COURT AND SCOPE INCLUSION Bimport, Shaftesbury SP7 8AX DORSET Tel: 01747 854699 OP D YA Common Mead Lane, Gillingham SP8 4RE CASTLEMAN HOUSE Tel: 01747 822241 OP PD LDA SI YA Fairfield Bungalows, Blandford Forum DT11 7HS NAZARETH LODGE Tel: 01258 452315 OP PD MH SI Penny Street, Sturminster Newton DT10 1DE HYDE ROAD Tel: 01258 472511 OP 7 Hyde Road, Gillingham SP8 4BX OLD RECTORY, THE Tel: 01747 822241 PD LDA SI High Street, Stalbridge, Sturminster Newton DT10 2LL IVERS Tel: 01963 362624 OP D Hains Lane, Marnhull DT10 1JU Tel: 01258 820164 OP D LDA MH YA SANDHILLS Lower Road, Stalbridge, Sturminster Newton DT10 2NJ KENDAL BANK CARE Tel: 01963 362247 OP D PD LDA SI YA Quarr, Gillingham SP8 5PB Tel: 01747 825666 OP SMALLWOOD Wards Drove, Blandford St Mary, LARKS LEAS Blandford Forum DT11 9LZ Milldown Road, Blandford Forum DT11 7DE Tel: 01258 488451 LDA YA Tel: 01258 452777 Advert page 72 OP MALTHOUSE CARE HOME, THE SPETISBURY MANOR Bay Road, Gillingham SP8 4EW Spetisbury, Blandford Forum DT11 9EB Tel: 01747 822667 OP Tel: 01258 857378 OP MILLBROOK HOUSE (DORSET) LTD ST DENIS LODGE RESIDENTIAL HOME Child Okeford, Blandford Forum DT11 8EY Salisbury Road, Shaftesbury SP7 8BS Tel: 01258 860330 OP Tel: 01747 854596 Advert page 74 OP

North Dorset care homes with nursing Advertisers are highlighted

BLANDFORD GRANGE CARE HOME NEWSTONE HOUSE Milldown Road, Blandford Forum DT11 7DE Station Road, Sturminster Newton DT10 1BD Tel: 01258 458214 OP D PD YA Tel: 01258 474530 OP D

CEDARS NURSING HOME, THE SHOTTSFORD HOUSE Angel Lane, Shaftesbury SP7 8DF Heddington Drive, Fairfield Bungalows, Tel: 01747 852860 OP D Blandford Forum, DT11 7HX Tel: 01258 457520 OP LDA YA MELLOWES CARE HOME, THE Common Mead Lane, Gillingham SP8 4RE A countywide list of home care providers Tel: 01747 897116 Advert page 66 OP starts on page 21.

Visit www.carechoices.co.uk for further assistance with your search for care 73 North Dorset care homes with nursing continued Advertisers are highlighted

ST MARTINS GRANGE WHITECLIFFE HOUSE Fernbrook Lane, Shaftesbury Road, Whitecliffe Mill Street, Blandford Gillingham SP8 4LL Forum DT11 7BQ Tel: 01747 834020 Advert page 5 OP D YA Tel: 01258 450011 OP Purbeck

Purbeck care homes Advertisers are highlighted

ANGLEBURY COURT HEATHCOTE CARE HOME 21 Bonnets Lane, Wareham BH20 4HB 6 Cecil Road, Swanage BH19 1JJ Tel: 01929 552585 OP D PD MH SI YA Tel: 01929 423778 Advert below D MH

CASTLE FARM RETIREMENT HOME WALC HOUSE Castle Farm Road, Lytchett Matravers, 1 Springfield Road, Swanage BH19 1HD Poole BH16 6BZ Tel: 01929 422200 LDA YA Tel: 01258 857642 Advert page 72 OP WORDSWORTH HOUSE CARE HOME CLIFFTOP CARE HOME Belle Vue Road, Swanage BH19 2HR 8 Burlington Road, Swanage BH19 1LS Tel: 01929 423614 OP D PD Tel: 01929 422091 OP YORK HOUSE CARE HOME GAINSBOROUGH CARE HOME 8-10 Cauldon Avenue, 53 Ulwell Road, Swanage BH19 1LQ Swanage BH19 IPQ Tel: 01929 422500 OP D PD MH SI Tel: 01929 425588 OP D

Purbeck care homes with nursing

OLD RECTORY NURSING AND RESIDENTIAL HOME, THE A countywide list of home care providers 56 High Street, Langton Matravers, Swanage BH19 3HB starts on page 21. Tel: 01929 425383 OP D PD MH SI

St Denis Lodge Residential home We specialise in residential care for people living with memory and behavioural St Denis Lodge is a beautifully appointed problems that can be brought on by the various forms of dementia and neuro- house with an attractive garden and degenerative conditions. orangery. We would welcome an The home is designed and operated to provide safe, calm environment in which our opportunity to show you why it is one of residents feel at home. Carefully chosen signs, pictures, decor and objects provide clues the most highly regarded homes in the area. around the home which help to make sense to a person living with dementia enabling them to enjoy as much independence, mental and physical stimulation as possible. Contact us for more on 01747 854596 or visit www.stdenislodge.co.uk Tel: 01929 423778 Email: [email protected] St Denis Lodge, Salisbury Road, 6 Cecil Road, Swanage, Dorset BH19 1JJ Shaftesbury, Dorset SP7 8BS www.heathcotecarehome.co.uk

74 This Directory’s helpline 0800 389 2077 – assistance with finding care and support East Dorset

East Dorset care homes Advertisers are highlighted

ABBEY ROSE FOXES MOON RESIDENTIAL HOME Cedar Avenue, St Leonards, Ringwood BH24 2QG 40 Ringwood Road, St Ives, Ringwood BH24 2NY Tel: 01202 877764 OP D PD MH SI Tel: 01425 474347 OP D AUTISM WESSEX – MANOR ROAD GABLES, THE 6 Manor Road, Christchurch BH23 1LU 7 West Moors Road, Ferndown BH22 9SA Tel: 01202 483360 LDA YA Tel: 01202 855909 LDA YA AVON LEE LODGE HIGHGROVE CARE HOME Preston Lane, Burton, Christchurch BH23 7JU Stapehill Road, Stapehill, Wimborne BH21 7NF Tel: 01202 476736 Advert page 76 OP Tel: 01202 875614 OP AVONDENE CARE HOME HOLMWOOD REST HOME 171 Stanpit, Christchurch BH23 3LY 39 Chine Walk, West Parley, Ferndown BH22 8PR Tel: 01202 483991 Advert page 76 OP Tel: 01202 593662 OP BELLUS LODGE GREENWAYS 16 Somerford Avenue, Christchurch BH23 4JA 61 Greenways, Highcliffe, Christchurch BH23 5BB Tel: 01425 540500 LDA YA Tel: 01425 275697 PD LDA SI YA BROOK HOUSE RESIDENTIAL CARE HOME LAURELS, THE 213 Barrack Road, Christchurch BH23 2AX 195 Barrack Road, Christchurch BH23 2AR Tel: 01202 483960 OP Tel: 01202 470179 OP D CHASEBOROUGH HOUSE LEWIS HOUSE Village Hall Lane, Three Legged Cross, Higher Merley Lane, Corfe Mullen, Wimborne BH21 3EG Wimborne BH21 6SG Tel: 01202 887255 PD LDA SI Y Tel: 01202 822908 Advert page 76 OP D PD MARCHFIELD HOUSE CHESTNUT LODGE 434 Ringwood Road, Ferndown BH22 9AY 43 Glenwood Road, West Moors, Ferndown BH22 0EN Tel: 01202 861845 OP D MH Tel: 01202 892116 OP MILE OAK REST HOME CLARENCE HOUSE 2 The Acorns, Wimborne BH21 2EW 6 Dudsbury Crescent, Ferndown BH22 8JF Tel: 01202 885225 OP Tel: 01202 894359 OP NASEBY CARE HOME DENEWOOD HOUSE CARE HOME 8 Avenue Road, Christchurch BH23 2BY 12-14 Denewood Road, West Moors, Ferndown BH22 0LX Tel: 01202 471096 OP D Tel: 01202 892008 OP OAKDENE NURSING HOME FAIRLAWN Ringwood Road, Three Legged Cross, Wimborne BH21 6RB St Marys Road, Ferndown BH22 9HB Tel: 01202 813722 Advert page 78 OP D Tel: 01202 877277 Advert page 5 OP D PD SI YA PRINCIPLE HOUSE FIVE GABLES CARE HOME 95 Ringwood Road, Walkford, 268 Station Road, West Moors, Ferndown BH22 0JF Christchurch BH23 5RA Tel: 01202 875130 OP D PD SI Tel: 01425 277707 OP LDA YA

Visit www.carechoices.co.uk for further assistance with your search for care 75 Chaseborough House Village Hall Lane, Three Legged Cross, Homefield Grange Dorset, BH21 6SG Luxury Care Home Set in a beautiful semi rural location. Salisbury Road, Christchurch BH23 7AR Owner and Registered Manager Christine Watson has over 30 Homefield Grange is an exclusive 5 Star years experience of working with the elderly. Care Home Development which provides luxurious hotel style accommodation, please She and her dedicated, trained staff offer kindness and excellent feel free to call in and view our facilities. care to our residents. Tel: 01202 238700 Food is home cooked, fresh fruit and snacks always available. Email: [email protected] Visitors are always welcome. Web: www.mmcgcarehomes.co.uk Competitive rates. AVON LEE DCS AD DEC15 FINAL 3/12/15 11:03 Page 1 • Nursing • Dementia Nursing • Residential • Dementia Residential • Day Care Tel 01202 822908 [email protected]

Nursing Home Care Home

Avondene Silverways

171 Stanpit, Christchurch, Dorset BH23 3LY. Silver Way, Highcliffe, Christchurch, Telephone: 01202 483991 Dorset BH23 4LJ. Telephone: 01425 272919 Care homes owned by Christchurch Housing Society, a Charitable organisation providing care for older people since 1946

• Offering highest standards of comfort, care and security • No set visiting hours and family involvement welcomed • Individual care is provided by well-trained and motivated staff • Varied activity programme Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism • Short stay and respite care available by arrangement • Delicious menus and catering for special diets User Bands Mental health Sensory impairment Younger adults People who misuse alcohol or drugs • Very attractiveMH fee rates SI YA• Inspection visits welcomedAD at any time

76 This Directory’s helpline 0800 389 2077 – assistance with finding care and support East Dorset care homes continued Advertisers are highlighted

QUEENSMEAD TWO WELLS 1 Bronte Avenue, Christchurch, Salisbury Street, Cranborne BH21 5PU Bournemouth BH23 2LX Tel: 01725 517458 LDA Tel: 01202 485176 Advert page 5 OP D PD SI YA WATERLOO CARE HOME RESIDE AT STOUR ROAD Ringwood Road, Three Legged Cross, 14 Stour Road, Christchurch BH23 1PS Wimborne BH21 6RD Tel: 01202 481160 OP D Tel: 01202 824807 OP D RIVENDELL 19 Lynton Crescent, St Catherine’s Hill, Christchurch BH23 2SD Tel: 01202 476663 LDA YA STONELEIGH HOUSE 2 Rowlands Hill, Wimborne BH21 1AN Tel: 01202 884908 OP SUMMERHILL RESIDENTIAL HOME 46 Glenwood Road, West Moors, Ferndown BH22 0ER Tel: 01202 870935 OP TOUCHWOOD 13 Somerset Road, Christchurch BH23 2ED Tel: 01202 487575 OP LDA YA

East Dorset care homes with nursing Advertisers are highlighted

AMBERWOOD HOUSE FERNHILL 418-424 Ringwood Road, Ferndown BH22 9AX 122 Ringwood Road, Longham, Ferndown BH22 9AW Tel: 01202 851510 OP YA Tel: 01202 651800 OP D YA AVON REACH FOREST HILL HOUSE NURSING HOME Farm Lane, Mudeford, Christchurch BH23 4AH Rushall Lane, Corfe Mullen, Wimborne BH21 3RT Tel: 01425 272666 OP Tel: 01202 631741 Advert page 72 OP AVON VIEW HIGHCLIFFE NURSING HOME Loring Road, Christchurch BH23 2GZ 5 Stuart Road, Highcliffe, Christchurch BH23 5JS Tel: 01202 485170 OP D PD MH SI YA Tel: 0808 281 8998 OP D BROOK VIEW HOMEFIELD GRANGE Riverside Road, West Moors, Ferndown BH22 0LQ Salisbury Road, Winkton, Christchurch BH23 7AR Tel: 01202 891333 OP Tel: 01202 238700 Advert page 76 OP D FERNDOWN NURSING HOME FAIRMILE GRANGE 9 Dudsbury Crescent, Ferndown BH22 8JG Royal Close, Christchurch BH23 2FR Christchurch Tel: 01202 875909 OP Tel: 01202 476960 Inside back cover OP D

Visit www.carechoices.co.uk for further assistance with your search for care 77 East Dorset care homes with nursing continued

OAKDENE NURSING HOME WAYPOINTS UPTON Ringwood Road, Three Legged Cross, 1 Dorchester Road, Upton, Wimborne BH21 6RB Poole BH16 5NJ Outside back cover Tel: 01202 813722 Advert page 78 OP D Tel: 01202 620020 OP D MH YA AD NEWTOWN HOUSE WAYPOINTS VERWOOD Waterford Road, Highcliffe, Christchurch BH23 5JW 42-44 Ringwood Road, Verwood BH31 7AH Tel: 01202 767776 OP Tel: 01202 812250 Outside back cover OP D SILVERWAYS NURSING HOME WIMBORNE CARE HOME, THE Silver Way, Highcliffe-on-Sea, Christchurch BH23 4LJ 179-181 Wimborne Road West, Wimborne BH21 2DJ Tel: 01425 272919 Advert page 76 OP Tel: 01202 877614 OP

Oakdene is an independent residential and nursing home, providing the highest quality of care and comfort for each individual.

Acorn Lodge, situated adjacent to Oakdene, has 26 beds and is purpose built to provide a very NursiNg & resideNtial Care Home high standard of specialised care to people aCorN lodge resideNtial Care Home living with dementia.

Web: www.oakdenecare.co.uk Email: [email protected] Ringwood Road, Three Legged Cross, Wimbourne BH21 6RB Tel: 01202 813722

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

78 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Poole

Poole care homes Advertisers are highlighted

ALEXANDRA HOUSE – POOLE GRANGE – CARE HOME PHYSICAL 88a Alexandra Road, Parkstone, Poole BH14 9EW DISABILITIES, THE Tel: 01202 746640 OP D PD SI YA 2 Mount Road, Parkstone, Poole BH14 0QW Tel: 01202 715914 PD YA AMBERWOOD LODGE 6 St Osmunds Road, Poole BH14 9JN LAURELS AND PINE LODGE, THE Tel: 01202 743390 LDA YA 33-37 Foxholes Road, Oakdale, Poole BH15 3NA Tel: 01202 743202 OP D ANCHOR HOUSE 1 Evering Avenue, Parkstone, Poole BH12 4JF LILLIPUT HOUSE Tel: 01202 735914 PD LDA YA 299 Sandbanks Road, Poole BH14 8LH Tel: 01202 709245 OP ARANLAW HOUSE CARE HOME 26 Tower Road, Branksome Park, Poole BH13 6HZ LONG CLOSE RETIREMENT HOME Tel: 01202 763367 Advert page 42 OP D MH 23 Forest Road, Branksome Park, Poole BH13 6DQ Tel: 01202 765090 Advert page 80 OP BEACH HOUSE 94 Alexandra Road, Poole BH14 9EP MAGNA ROAD Tel: 01202 739930 PD LDA YA 109 Magna Road, Bournemouth BH11 9NE Tel: 01202 582448 OP PD LDA SI CANFORD CLIFFS REST HOME 2 Bessborough Road, Canford Cliffs, MOORINGS, THE Poole BH13 7JS 69 Brixey Road, Parkstone, Poole BH12 3EY Tel: 01202 700272 OP D MH Tel: 01202 734752 PD LDA YA

CHALGROVE CARE AND NURSING HOME PARK LODGE RESIDENTIAL CARE HOME 5-7 Westminster Road East, Branksome Park, 18 Ridgeway, Broadstone BH18 8EA Poole BH13 6JF Tel: 01202 694232 OP Tel: 01202 767493 OP D PARK MANOR LTD CORAL HOUSE 8 St Aldhelms Road, Poole BH13 6BS 15 Alder Hills, Poole BH12 4AJ Tel: 01202 764071 OP Tel: 01202 710531 PD LDA YA PINEWOOD TOWER REST HOME DORSET HOUSE 30 Tower Road, Branksome Park, Poole BH13 6HZ Coles Avenue, Hamworthy, Poole BH15 4HL Tel: 01202 762855 OP D MH YA Tel: 01202 672427 Advert page 5 OP D PD SI YA SANDBOURNE HOUSE DUNES, THE 1 Sandecotes Road, Poole BH14 8NT 49 Cynthia Road, Parkstone, Poole BH12 3JE Tel: 01202 742284 OP PD LDA MH YA Tel: 01202 740237 PD LDA YA SHERIDAN CARE HOME, THE ELIZABETH HOUSE 14 Durlston Road, Lower Parkstone, Dolbery Road, Parkstone, Poole BH12 4PX Poole BH14 8PQ Tel: 01202 744545 Advert page 5 OP D PD SI YA Tel: 01202 735674 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 79 Poole care homes continued Advertisers are highlighted

SHORES, THE STADDON LODGE 46 Brixey Road, Parkstone, Poole BH12 3EZ 25 Nelson Road, Branksome, Poole BH12 1ER Tel: 01202 730653 PD LDA YA Tel: 01202 764269 OP

SOUTHMEAD REST HOME TIDES, THE 159 York Road, Broadstone BH18 8ES 136 Lower Blandford Road, Broadstone BH18 8NZ Tel: 01202 694726 Advert below OP Tel: 01202 604056 PD LDA YA ST CECILIA TWO CEDARS RESIDENTIAL CARE HOME 29 Nelson Road, Poole BH12 1ES 81 Dunyeats Road, Broadstone BH18 8AF Tel: 01202 767383 Advert page 81 OP D Tel: 01202 694942 Advert page 81 OP

WAVES, THE Southmead Retirement Home ...because we care 199 Churchill Road, Parkstone, Poole BH12 2JD Tel: 01202 734857 PD LDA YA Family run for 27 years Small friendly home WESSEX LODGE RETIREMENT HOME Residential & Day Care South facing feature 16 Munster Road, Lower Parkstone, Poole BH14 9PU gardens in quiet Tel: 01202 738234 OP D location WEST VIEW SHORT TERM BREAK SERVICE 159 York Road, Broadstone, Dorset BH18 8ES T: 01202 694726 F: 01202 657185 1 West View Road, Poole BH15 2AZ E: [email protected] www.southmead.co.uk Tel: 01202 744092 PD LDA SI YA

• Comfortable Ground Floor en-suite rooms overlooking landscaped gardens Long Close • First floor en-suite rooms leading to spacious paved balcony A Private Residence • 5 person passenger lift for Gracious • Experienced caring staff Retirement • Excellent varied cuisine • Long term or short term stay available • Close to sea, promenades and local shops. Manager: Mrs Christine Barrow Tel: Bournemouth All enquiries welcomed with open invitation to 01202 - 765090 view. The Proprietor and Manager are always Keith London - Webb, 23 Forest Road, available to discuss your needs. Branksome Park, Poole, Dorset BH13 6DQ [email protected] www.longclosecare.co.uk

What matters to you, matters to us We believe every resident is a unique and special person, so our highly skilled care teams take time to get to know them and their families to provide a real home from home environment. Looking for If you’re looking for a care home that offers personalised care on a short stay or permanent basis, or you’d quality care in like some advice about funding the cost of care, come and discover how we can meet your needs today. Magna Care Centre Wimborne BH21 3BQ Dorset? Offeringshort stay and permanent, nursing and residential care.

Call 0808 223 5356 email [email protected] or visit caringhomes.org/carechoices

80 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Poole care homes with nursing Advertisers are highlighted

ALDBURY, THE HILLSDON NURSING HOME 672–674 Ringwood Road, Parkstone, Poole BH12 4NA 37 Springfield Road, Lower Parkstone, Tel: 01202 746752 D Poole BH14 0LG Tel: 01202 742753 OP ASHLEY COURT 6-10 St Peters Road, Poole BH14 0PA KINGLAND HOUSE NURSING Tel: 01202 715902 OP D YA & RESIDENTIAL HOME Kingland House, Kingland Road, AVONWOOD MANOR Poole BH15 1TP 31-33 Nelson Road, Poole BH12 1ES Tel: 01202 675411 OP D PD Tel: 01202 763183 Advert page 64 OP D MH LINDSAY CARE HOME, THE BIRDS HILL NURSING HOME 47A Lindsay Road, Poole BH13 6AP 25 Birds Hill Road, Poole BH15 2QJ Tel: 01202 375841 Advert page 58 & 66 OP D YA Tel: 01202 671111 Inside front cover OP D PD MH SI LINKS CARE HOME, THE BRANKSOME PARK CARE CENTRE 1 Golf Links Road, Broadstone BH18 8BE 17 Mornish Road, Poole BH13 7BY Tel: 01202 069518 Advert page 66 OP D Tel: 01202 761449 OP D PD LDA SI YA MAGNA CARE CENTRE BURWOOD NURSING HOME Arrowsmith Road, Cranford Magna, 100 Dunyeats Road, Broadstone BH18 8AL Wimborne BH21 3BQ Tel: 01202 693224 Advert page 82 OP D PD SI Tel: 0808 223 5356 Advert page 80 OP CANFORD CHASE POTTERIES, THE 40 Western Road, Branksome Park, Poole BH13 6EU 187 York Road, Broadstone BH18 8ES Tel: 01202 766182 OP Tel: 0333 321 0929 OP D PD LDA MH YA CHALGROVE CARE AND NURSING HOME REGENCY MANOR CARE HOME 5-7 Westminster Road East, Branksome Park, 16-17 Blair Avenue, Poole BH14 0DA Poole BH13 6JF Tel: 01202 715760 Advert page 42 OP D MH Tel: 01202 767493 OP D

DELPH HOUSE LTD A countywide list of home care providers 40 Upper Golf Links Road, Broadstone, Poole BH18 8BY starts on page 21. Tel: 01202 692279 OP D PD SI

T: 01202 694942 www.twocedarscarehome.co.uk

Two Cedars is a small residential home situated in the village of Broadstone, Dorset. At Two Cedars we have seventeen furnished, comfortable bedrooms, each is freshly decorated, clean, well-heated and ventilated. Accommodation and care are provided for Male and / or Female Residents aged 65 years and over. Each resident has their own en-suite room with lockable doors, 24 hour call system, TV and telephone access and is able to personalise it with their own belongings A spacious lounge, a communal dining room and a half acre of mature gardens are also available for residents. 81 Dunyeats Road, Broadstone, Dorset BH18 8AF

Visit www.carechoices.co.uk for further assistance with your search for care 81 Yaffle/Burwood 255x255 doc promo.qxp_Layout 1 05/02/2014 15:46 Page 1

AHigh qualityfresh care in a homely approach environment

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A new style of care home has recently opened in Poole. It is the An important aspect is stimulation, variety and it has to be creation of Sarah Jessup, who, with her parents, has operated enjoyable and fun. YYou can choose to go with your family toto Burwood Nursing Home in Broadstone for over 30 years. thethe RailRailway Tavern for a game of cards and a ploughman’s’s The wooded cocopse below is home to foxes, squirrels,rrels, badgers badgers anand lunlunch or perhaps bake some scones in the resident’’ss kitkitchen.. The new concept accommodates residents with varying variousvarious birdsrds ininccludiluding woodpeckerskers anand ththe visitivisiting deer are always degrees of nursing care and the design incorporates these needs aa plea pleasusurere to to sesee. Even for ththose whose eyesight is not good enough Dining is also an important daily occasion. Traditionally not only from a medical angle, but also from an environmental toto seseenotththe onlywildli fromfefe anan ad medical fauna caca angle,n feel butththem also on fromththe 3 an metre environmental Portland lunchlunch atat aa carecare homehome arrivesarrives inin thethe diningdining roomroom onon aa trolley.trolley. stonestoneperspective. frieze frieze whichich It ad ad isorn alsoss th thimportante entratranc ethatlobbylobby the.. home Ag Agaiain does it is stimulating not feel like Where has it come from, who cooked it, what is it? At Yaffle asaspectsctsan such suchinstitution as as artw artw oror kkhospital, of oflocalocall la lasond themarkark homes,s, pai ntedonly by haslocaloca 42ll rooms ar artitists,sts, that thatwith thethe openopen planplan diningdining roomroom meansmeans thatthat residentsresidents cancan seesee encoucoulotslotsragerage ofofthotho communalcommunalught anand disc space;space;ussioio ititn, cancan such bebe stimulat describeddescribedioion an anasasd aa acti boutiqueboutiquevivityty helps helps carecare theirtheir foodfood beingbeing prepared,prepared, cookedcooked andand servedserved andand cancan alsoalso home. ththose home.copicoping with dementia. letlet thethe chefchef knowknow whatwhat theythey preferprefer andand howhow theythey likelike itit Each bedWhenAnroomroom all your is isnew attractively attractivelyfamily purpose memberfurnishefurnishe ord friend witbuilth mo mdernoves comforts to a care such hom ase cooked. anan en entheysuitheysuitete needneed wetroom, wetroom, toto maintainmaintain television television aa witsensesenseh inte ofofrn rn independence.independence.et access, electric TThat profi meanliling ss bed ananchoosingNursingd a ceiliiling whathoi stHomest tothey to fa facilicili wouldttatat ebackedthth likee sasafe fetoanan dod by comfortableand where movement to go The ability to enjoy the wildlife and setting of the new home of less mobilele re resisidents.ts. Other faciliticilities inincclulude kitkitchenchen diners on each isis alsoalso anan importantimportant featurefeature thatthat hashas beenbeen incorporatedincorporated inin toto floor,r,safetysafety hydrotherapyover hydrotherapy ofof 30thethe home. home.anyear’sand aromatherapy HHo nursingwever,, shouldshould bathithing, aa a residentresident hairdres csisihooseng salosalo ton thethe design.design. LargeLarge outdooroutdoor terracesterraces allowallow southerlysoutherly viewsviews anand Chininese liblibrrararyy with a fish tank lookilooking ththroughrough to to ththe loulounge.. The The over Yaffle Hill towards the Purbecks. All bedrooms are home has its own minibus providing regular outings to local attractions homeofexperience has enjitosying own minibthe viewsus prov ofidi theng l reovguelylar w ouoodedtings to surroundinglocal attractionsss attractively furnished with modern comforts such as an suchsuch as as Wi Wimborne Market, localocall gardenrden centres centresanand ththe Poole harbour facilitatedfacilitated by the privivate balconies and patios.. ensuite wetroom, television with internet access, electric boat trips are always very popular. boat trips are always very popular. profiling bed and ceiling hoists to facilitate the safe and comfortable movement of less mobile residents. IfIf you you wo would lilikeke morere ininfformatioion aboabout ththe cacarere provided provided at at Yaffle, calcalll Sarah Sarah or or Matron, Matron, Le Leslesleyy Clem Clementsts on on 01 01202 693224 for a brochure We shall be pleased to show you around our new home so or popBurwood in for a tour of the new home. To arrange a visit call or pop in for a tour of the new home. drop in anytime. Nursing Home 01202 693224 Tel: 01202 69322 4 Tel: 01202 693224 100 Dunyeats Road, Broadstone BH 18 8AL 100 Dunyeats Road, Broadstone BH18 8AL Yaffle CareEmail care@yafflecare.co.ukwww.yafflecare.co.uk 100 Dunyeats Road, Broadstone, Poole, BH18 8AL

12131213 proofs.inddproofs.indd 4545 12/11/201312/11/2013 09:3709:37 Index Advertisers are in bold

24 Hour Home Care Service Ltd 29 Aspect Domiciliary Care Ltd 21 Buxton House 67 24 Seven Home Help Ltd Aspire Support 29 Bymead House 71 – 2 Kingsland House 25 Aster Living – Link House 29 C 54 Parkstone Road 29 Auckland Care 59 Cambian Asperger Syndrome Aucklands Care 21 A Services Ltd 59 Autism Wessex 67 AA-I-Care – 35 Southwell 25 Cambian Nightingale 59 Autism Wessex – Community Abbey Rose 75 Candlelight Care 25 Support Service West 25 Abbey View 71 Canford Chase 81 Autism Wessex – Manor Road 75 Abbotsford 59 Canford Cliffs Rest Home 79 Avon Cliff 65 Abia Care Solutions 21 Care Division – Dorchester, The 25 Avondene Care Home 75 Abicare Services Ltd – Dorset 29 Care Division – Poole, The 29 Avon Lea Nursing Home 71 ACASA 21 Care Dynamics Ltd 29 Avon Lee Lodge 75 Acorn Lodge – Bournemouth 59 Care Purbeck 27 Avon Reach 77 Acorn Luxury Care Ltd 59 Caremark 27 Avon View 77 Adamscourt Residential Caremark Poole & East Dorset 21 Avonwood Manor 81 Care Home 59 Caremark Axe Valley Home Care Ltd 25 Adriel Care Ltd 29 (Weymouth & West Dorset) 27 Advanced Housing and B CareService24 21 Support Ltd 25 Badbury Care Home 67 Care South Home Care Services Agape Care Solutions 29 BCHA Personal Care 21 Dorset 21 Age UK Bournemouth 21 Beach House 79 Care UK Specialist Care at Home 29 Agincare Live-In Care Services 25 Beaufort View 59 Carewatch (Poole) 29 Agincare UK Ltd 25 Beechwood House Rest Home 59 Casterbridge Manor 71 Agincare UK Poole 29 Belle Rose Nursing Home Ltd 71 Castle Dene 59 Agincourt Care Home 67 Bellus Lodge 75 Castle Farm Aldbury, The 81 Better Care at Home 25 Retirement Home 74 Alexandra Centre for Physical Birds Hill Nursing Home 81 Castle Hill House 73 Disability & Sensory Impairment 59 Blandford Grange Care Home 73 Castleman House 73 Alexandra House – Poole 79 Blenheim Care Home 59 Castle View 71 Alina Homecare Poole 29 Bluebird Care 25 Cedars Nursing Home, The 73 All About Care 25 Bluebird Care Chalfont Care Home 59 Allied Healthcare – Bournemouth 21 (Bournemouth Office) 21 Chalgrove Care and Allington House – Bournemouth 59 Bluebird Care (Poole) 29 Nursing Home 79, 81 All Time Care Ltd 25 Blue Roof Bungalow Care Home 59 Chaseborough House 75 Altogether Care Borough of Poole Cherry Tree Lodge 59 – Care at Home 21, 25 – Supported Living Service 29 Chestnut House Nursing Home 71 Amberwood House 77 Bosworth Care Home 67 Chestnut Lodge 75 Amberwood Lodge 79 Bourne-Citizen Ltd 21 Chestnuts Residential Home Anchor House 79 Bournemouth – Care At Home 21 (Weymouth) 67 Angel Carers (UK) Ltd 25 Bracken Lodge Care Home 65 Chimera Rest Home 59 Anglebury Court 74 Bramley Homecare Ltd 25 Christchurch Care 27 Apex Care – Blandford 25 Branksome Park Care Centre 81 Clarence House 75 Apex Prime Care Ltd 25 Broadwaters and Mobile Clarendon House 61 Apple House 59 Night Service 21, 59 Clarondene Residential April Court 59 Broadwindsor House 67 Care Home 67 AQS Homecare Dorset 21 Brook House Residential Clifftop Care Home 74 Aranlaw House Care Home 79 Care Home 75 Clifton House 61 Ashley Court 81 Brook View 77 Clifton Lodge Ashwood 59 Burwood Nursing Home 81 – Southbourne 61

Visit www.carechoices.co.uk for further assistance with your search for care 83 Index continued Advertisers are in bold Colindale Care Home 61 F Highfield Manor Care Home 61 Community Wessex – East 21 Fairfield House 71 Highgrove Care Home 75 Coneygar Lodge 67 Fairfield House Residential Highview Residential Home 61 Coniston Lodge 61 Care Home 67 Hillcrest Dorset 21 Connaught House 27 Fairmile Grange 77 Hillsdon Nursing Home 81 Coral House 79 Fair Haven 61 HMR Medical and Nursing Service 31 Cornerways 61 Fairhope 27 Home Care Angels 21, 31 Crecy Care Home 67 Fairlawn 75 Home Care / Reablement 21 Crescent Care Home With Fairways Residential Care Home 61 Homecare Bournemouth 21 Nursing, The 61, 65 Farway Grange Care Nursing Homefield Grange 77 Culliford House 67 Home 65 Home Instead Senior Care 31 D Faulkner House 27 Homestead, The 69 Daley Home Care 27 Ferndown Nursing Home 77 Horizon Home Care Dalvey House 61 Fernhill 77 – 386a Ashley Road 31 Dana Care 29 Five Gables Care Home 75 Horizon Home Care Danmor Lodge Ltd 67 Florence Lodge 61 – 1430a Wimborne Road 23 Delph House Ltd 81 Foresters 69 Hyde Care Home, The 69 Denewood House Care Home 75 Forest Hill House Nursing Home 77 Hyde Road 73 Dick O’th Banks Road 67 Foxes Moon Residential Home 75 I Diverse Abilities Plus Friary House 69 iDirect 27 – Supported Living 29 Ingleside Residential Care Home 69 Dorset Blue Care Ltd 27 G Gables, The 75 Inter-County Nursing Dorset Domiciliary Care Agency 27 Gainsborough Care Home 74 & Care Services – Christchurch 27 Dorset House 79 Garden House 69 Ivers 73 Dorset Learning Disability Service 67 Glamis Avenue 61 Ivy Lodge 61 Dorset Learning Disability Service – 3 Cranford Avenue 67 Glencairn House J Residential Home 69 Dorset Learning Disability Service James Burns House – Care Home – Domiciliary Care 27 Glenhurst Manor 61 Physical Disabilities 61 Drayton House Residential Goldcrest 69 Care Home 67 Good Oaks Home Care 31 K Drumconner Care Home 65 Gracewell of Weymouth 71 Kelso Nursing Home 65 Dunes, The 79 Grange – Care Home Physical Kendal Bank Care 73 Disabilities, The 79 Kingland House Nursing E Grassington House 69 & Residential Home 81 East Boro Housing Trust Ltd Green Cross Medicare Ltd 21 Kings House 62 – Weymouth Office 27 Greenhills 69 Kingsley Court 69 Eastbury House 67 Greenways 75 Knyveton Hall Rest Home 62 East Office 21 Grove Lodge 69 Eleanor Nursing & Social Care Ltd L – Poole Office 29 H Lantern Community, The 27 Elizabeth House 79 Hannah Levy House Trust 61 Larks Leas 73 Elms, The 61 Harbour House 69 Laurels and Pine Lodge, The 79 Enhance 29 Harleith 61 Laurels, The 75 Essential Nursing and Care 27 Hayes, The 69 Lawns, The 62, 69 Essential Nursing and Care Services 29 Heathcote Care Home 74 Legh House 69 Ethos Care 27 Helene Lodge 61 Lewis House 75 Evergreens, The 61 Helping Hands Ferndown 27 Liam House 62 Everycare (Wessex) Ltd 27 Highcliffe 27 Lifeways Community Care (Poole) 31 Excel Support Services – Dorset 29 Highcliffe Nursing Home 77 Lilliput House 79

84 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Index continued Advertisers are in bold Lindsay Care Home, The 81 Nightingales Residential Home 62 R Linkfield Court (Bournemouth) Ltd 62 Norlington Nursing Home 65 Raglan House 70 Links Care Home, The 81 Nu-Staff Image Plan Ltd 23 Rawleigh House 70 Long Close Retirement Home 79 Nurse Plus and Carer Plus Reablement Service and Lowther Road 62 (UK) Ltd 23 Shared Lives 28 Ludbourne Hall 69 O Redcroft 63 Lyme Regis Nursing Home 71 Regard Partnership Oakdene Nursing Home 75, 78 Lyndale 62 – Regional South Office, The 28 Old Rectory Nursing and Regency Manor Care Home 81 M Residential Home, The 74 Reside at Southwood 63 Magna Care Centre 81 Old Rectory, The 73 Magna Road 79 Reside at Stour Road 77 Old Vicarage, The 69 Retired Nurses National Home 63 Maiden Castle House 69 Ontrose 69 Richmondwood Residential Maidment Court 31 Overcliff House 63 Care Home 63 Malthouse Care home, The 73 Right at Home (Bournemouth) 23 Marchfield House 75 P Rivendell 77 Marion House 62 Park House 28, 69 Riverside Nursing Home 71 Maumbury Care and Park Lodge Residential Riverview Care Home 63 Nursing Home 71 Care Home 79 Rodlands Care Home 70 MC Care Solutions 23 Park Manor Ltd 79 Mellowes Care Home, The 73 Phoenix Care & Support S Melton Court 31 Services 24/7 Ltd 28 Sandbourne House 79 Mencap – Dorset Piers, The 23, 63 Sandhills 73 Support Service 28 Pinehaven 63 Seabourne House Care Home 63 Merstone Hall 65 Pinehurst Rest Home 63 Seacliff Care Home 63 Meyrick Lodge 62 Pines Home Care, The 23 Seastrole 63 Meyrick Rise 65 Pines Residential Care Home, The 63 Shalden Grange 63 Meyrick Rise Care Home 62 Pinewood Tower Rest Home 79 Shapes Domiciliary Service – Diverse Abilities Plus Ltd 31 Mile Oak Rest Home 75 Portelet House Care Home 63 Shelley Park 23, 65 Millbrook House (Dorset) Ltd 73 Portelet Lodge Care Home 63 Sheridan Care Home, The 79 Milton Grange 62 Potteries, The 81 Milton Lodge Residential Shire House Care Home 70 Pramacare 31 Shores, The 80 Care Home 62 Pramacare (Blandford Office) 28 Moorings, The 79 Short Term Assessment, Reablement Premier Care Dorset Ltd 28 Mulberry Court and and Telecare 31 Prime Care Community Services Ltd Scope Inclusion Dorset 28 Shottsford House 73 – Bournemouth 23 Mulberry Court and Scope Sidney Gale House 70 Primrose Lodge Southborne 63 Inclusion Dorset 73 Signature House 28, 71 Muscliff Nursing Home 65 Primrose Lodge Silverways Nursing Home 78 Weymouth 69 My Care Ladies 23 Smallwood 73 Prince of Wales Road, 3 69 Somerleigh Court 71 N Prince of Wales Road, 5 69 Somerset Care Community Naseby Care Home 75 Principle House 75 (Poole and Bournemouth) 31 Nazareth Lodge 73 Priority Home Care – Head Office 28 Southmead Rest Home 80 Newcross Healthcare Solutions Ltd Prospects Domiciliary Care Service 23 Spetisbury Manor 73 (Bournemouth) 23 Pulse – Bournemouth 28 Staddon Lodge 80 New Horizon Centre Ltd – Eilat 62 Staff 2000 Domiciliary Newstone House 73 Q Care Service 23 Newtown House 78 Queen Charlotte, The 71 St Andrews Road 70 Nightingales Home Queensmead 77 St Anne’s Court 63 Care Service 28 Queensmount Care Home 65 St Annes' Private Nursing Home 65

Visit www.carechoices.co.uk for further assistance with your search for care 85 Index continued Advertisers are in bold

St Bridget’s Residential Home 63 Tender-Care Services Ltd 23 Weymouth Aftercare Centre 70 St Cecilia 80 Tides, The 80 Weymouth – Weymouth St Denis Lodge Residential Touchwood 77 Care Home 71 Home 73 Trafalgar Care Home 70 Whitecliffe House 74 St James’ Park Care Home 71 Treetops Residential Care Home 70 White Lodge & St Helens 64 St Jude’s Care Ltd 28 Tudor Lodge 28 Whitway House 71 St Martins Grange 74 Two Cedars Residential Wickmeads 65 Stoneleigh House 77 Care Home 80 Willowbeech Ltd Stratfield Lodge Two Wells 77 – 33 Ophir Road 64 Residential Home 63 Willow Tree (Bournemouth) 23 Summerhayes Residential U UK Supported Living Services 28 Wimborne Care Home, The 78 Home 63 Wimborne Nursing Agency 31 Summerhill Residential Home 77 V Windsor Court Nursing Home 65 Sunningdales Care Home 63 Ventana Homes Ltd 64 Winterbourne Steepleton Sunny Bank 71 Verona Avenue 64 – Manor Care Home 71 Sunrise of Southbourne 64 W Winton Lodge 64 Sunrise Operations of Walc House 74 Wolfeton Manor 70 Westbourne 65 Waterloo Care Home 77 Wordsworth House Care Home 74 Supporting You In The South 31 Waves, The 80 Y Waypoints Upton 78 T York House Care Home 74 Talbot Manor 23, 64 Waypoints Verwood 78 YOU-CAS Limited 23 Talbot View 64 Wessex Lodge Retirement Home 80 Talbot Woods Lodge 64 Westbourne 23 Z Templeman House 64 West View Short Term Break Service 80 Zetland Court 65

Other advertisers

Abi Group 30 Christchurch Housing Society 76 Royal Bay Care Homes Ltd 72 Beritaz Care 64 Encore Inside back cover St Ives Country House Care 5 Bupa 58, 66 Frank Care Ltd 60 Trethowans Solicitors 50 Care Choices 20, 23, 28, 31, 53, 57, Friends of the Elderly 65 Triangle Community Service 20 66, 68 Home Care Plus 26 Way Ahead Care 26 Care Select 30, 34, 52, 78 Legal Wills Ltd 48 Wickmeads 5 Caring Homes Group 80 Luxury Care Inside back cover & 42 Yaffle Care 82 Chestnut Court Rest Home 64 Rest Assured We Care Ltd 26

Care Choices Limited has taken every care to ensure that the information contained in this Directory is accurate at the time of print. The company cannot accept responsibility for any errors or omissions in the publication, including if an organisation varies from the information included in an advertisement, the editorial or the listings. Care Choices Limited does not endorse or support any particular organisation included in the Directory. ©2017 Care Choices Limited. Care Choices Limited reserves all rights in the titles Care Choices and HOMES Directories and their design. ISBN 978-1-911437-23-9 Ref. No: 4001/Dorset23/0217. Reproduction of any part of this publication in any form without the written permission of Care Choices Limited is prohibited. This publication is available free of charge from Bournemouth, Poole and Dorset Social Services. Published by: Care Choices Ltd, Valley Court, Lower Road, Croydon, Nr Royston, Hertfordshire SG8 0HF. Tel: 01223 207770. Publisher: Robert Chamberlain. Director of Sales: David Werthmann. Head of Editorial: Emma Morriss. Editor: Angharad Jenkins. Content Editor: Emma Cooper. Regional Team Manager: Russell Marsh. Regional Team Supervisor: Vanessa Ryder. National Sales Manager: Paul Leahy. Senior Sales Executives: Mark Dalton, Elaine Green, Jaime Khan. Sales Executive: Kara Morrallee. Director of Creative Operations: Lisa Werthmann. Studio Manager: Jamie Harvey. Designer: Holly Cornell. Creative Artworker: Bobbie Johnson. Marketing Administrator: Leah Callaghan-Fowler.

86 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Index continued Advertisers are in bold

NEW 80 BED PRIVATE CARE HOME

NOW OPEN

“Mum has gone from strength to strength—the staff are amazing.”

Susan, daughter of Encore resident.

Uplifted The finest care, comfort and companionship

• Situated in the grounds of Christchurch Hospital • Modern facilities with large en suite bedrooms • Engaging and personalised daily activities • Freshly cooked, nutritional homemade meals • Responsive GP visits from Grove Surgery

A joint venture partnership with the Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust

POP IN FOR A CUPPA, OR CALL US NOW T: 01202 476960 W: www.fairmilegrange.co.uk Fairmile Grange is managed by Encore Visit www.carechoices.co.ukFairmile Grange, Royal Close, Christchurch, for further Dorset, BH23 assistance 2FR withwww.encorecarehomes.co.uk your search for care 87 Waypoints Verwood Waypoints Upton Specialist dementia care homes with nursing

Waypoints Upton and Verwood are welcoming homes set in wonderful grounds. They have been purpose-built for the needs of people living with dementia, including bigger, beautifully ‘ Every member of decorated rooms and wider corridors to aid freedom of movement. At our Upton home we have an in-house cinema which is always full, your staff gives the Rowlands Pharmacy and Costa Coffee. gracious and supreme respect At all of our Waypoints homes, we actively promote freedom of to your residents’ movement, choice and dignity of care. We help our residents to feel as comfortable, happy and safe as possible, supporting dignity and this them throughout the different stages of dementia. can only be commended.’ For enquiries about our services or to arrange a Relative of a resident viewing, please call (quoting Care Services Directory) 01202 620 020 (Waypoints Upton) 01202 812 250 (Waypoints Verwood)

www.waypoints-care.co.uk | WaypointsCare Waypoints Upton, 1 Dorchester Road, Upton BH16 5NJ Waypoints Verwood, 42–44 Ringwood Road, Verwood BH31 7AH