Bournemouth, Poole & Dorset Adult Care & Support Services Directory 2017 The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In partnership with www.carechoices.co.uk “...where quality of care counts...” ~ Situated in the Heart of Poole. ~ Easily accessible. ~ Tastefully decorated. ~ Three independent specialist units. ~ Tailored and individual care plans with a person-centred care approach. ~ Lounges with beautiful views of Poole Harbour. ~ Comprehensive choice of varied menus offered by the on-site chef. ~ Dedicated Activities Coordinators promoting quality of life and stimulation. Includes an EMI (Elderly Mentally Infirm) unit, specially equipped and staffed to care for individuals with Alzheimer’s, Dementia and other memory affecting conditions. Contents Welcome 4 Paying for care services 45 Regions covered by this Directory 6 What will you have to pay for your care? 45 Paying for your own care 45 Helping you stay safe and independent 6 Financial care planning 47 Safeguarding vulnerable adults 6 NHS Continuing Healthcare 47 Home safety/falls prevention 7 “...where quality of care counts...” Personal Budgets and Direct Payments 49 Loneliness and isolation 8 Equipment to help you 8 Have your say 49 ~ Situated in the Heart of Poole. Telecare 9 Inspecting and regulating care services 49 ~ Easily accessible. Home maintenance and adaptations 9 Advocacy 51 ~ Tastefully decorated. Occupational Therapy 10 ~ Three independent specialist units. Comments, compliments and complaints 51 Making life easier at home 11 Healthwatch 53 Leaving hospital 15 Reablement 15 Useful contacts 54 Personal care in the home 17 Dorset Care Homes Association 54 This Directory's free helpline 17 The Registered Nursing Homes Association 54 Home care agency checklist 19 Useful contacts 55 Home care providers 21 Care homes and care homes with Community support 32 nursing listings 59 Lunch clubs and meal deliveries 32 Bournemouth 59 Befriending and Good Neighbours services 32 West Dorset 67 Day centres 32 North Dorset 73 Volunteering 33 Purbeck 74 Transport services 33 ~ Tailored and individual care plans with a person-centred care approach. East Dorset 75 ~ Lounges with beautiful views of Poole Harbour. Information and advice about services 34 ~ Comprehensive choice of varied menus offered by the on-site chef. Poole 79 ~ Dedicated Activities Coordinators promoting Living with dementia 35 quality of life and stimulation. Residential dementia care checklist 36 Index 83 Living with a long-term health condition 37 Bournemouth, Poole and Dorset Councils’ Includes an EMI (Elderly Mentally Infirm) unit, specially equipped distribution of this publication does not constitute and staffed to care for individuals with Alzheimer’s, Dementia and Support for carers 37 their support or recommendation of any of the other memory affecting conditions. products or services advertised or listed within. All Home choices 38 the listings in this publication are supplied by the Choosing a care home 39 Care Quality Commission and neither Bournemouth, Types of care home 41 Poole and Dorset Councils nor Care Choices Ltd can Out of area care options 41 be held responsible for any errors or omissions. Care homes checklist 43 Social care services 44 Eligibility for Adult Social Care services 44 To obtain extra copies of this Directory, free of charge, call Bournemouth Care Direct on 01202 454979, Poole Adult Social Care Help Desk on 01202 633902 or Dorset County Council on 01305 221016. This Directory is available electronically at www.carechoices.co.uk. There is also a Alternative formats Browsealoud option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome We believe that everyone should be able to live that are available through independent providers, safely and independently in their own home for as voluntary and community organisations, your local long they can. However, at some point in our lives council and the health authority. many of us need help to look after ourselves: perhaps because of illness, accident, disability or simply Within this Directory, the services that are provided getting older and more frail. by your local council are described as ‘adult social care’ and these are provided by: We want you to be as involved as possible in • Bournemouth Borough Council; choosing and arranging the care and support you • Borough of Poole; and need, whether this is support in the home, help to • Dorset County Council. get you out and about to do every day things, such as shopping or visiting your GP, or being involved in the activities you enjoy. This ensures that the services Further information and advice about care and you receive help you to achieve the things that are support to help you remain safe and independent, most important to you. as well as a wider range of providers, can be found on www.mylifemycare.com This Directory provides details of a range of services If you are looking for advice on how to stay safe and If you do not have access to internet, please call independent in your own home, My life my care will Bournemouth Care Direct on 01202 454979, help you to make informed choices with the right Borough of Poole Adult Social Care Help Desk on help and support. 01202 633902 or Dorset Adult Access Team on 01305 221016. Sometimes a little help can go a long way. This Find out about: needs and solution based website gives information about adult social care and community services to • how to live safely and independently at home help people lead independent lives with the support including equipment to aid your daily living and they need. care at home; • social and eating opportunities The site has a wide range of information, such as how including lunch clubs, day opportunities and to access activities and groups in local areas, help befriending schemes; around the home and personal care services, keeping mobile and staying safe, as well as dealing with • transport options to help you get out and about; money and finances. There are also tips and advice • information and support for carers on health and wellbeing, as well as information about including advice and information about looking transport, home adaptations, daily living aids and after yourself and taking a break from caring; much more to help people make informed choices. and much, much more. There is also a strong focus on carers to help them find the support they may need for themselves. www.mylifemycare.com The website is for all adults in Dorset, whether they qualify for financial support or pay for their own care. To find out more, log on to www.mylifemycare.com 4 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Registered Charity No. 1014697 Thinking of moving into a care home – or just needing a little extra help at home? We’re here to help Whatever your care needs, we know that it’s the care that counts – the quality care of all our residents and home care customers. As a leading provider of residential and home care across Dorset, we offer compassionate residential, nursing, dementia and home care at a realistic cost. Whether you’re looking for care in your own home, a short respite stay or a new home, we offer a warm welcome, comfort and peace of mind. Residential care and nursing homes: 9 Talbot View Bournemouth 1 Buxton House, Weymouth ☎ 01202 537571 ☎ 01305 760834 8 Gillingham 10 Templeman House 2 Castle Dene, Bournemouth Bournemouth ☎ 01202 397929 ☎ 01202 537812 3 Dorset House 11 Wickmeads Hamworthy, Poole Southbourne ☎ 01202 672427 14 Crewkerne ☎ 01202 436490 12 4 Elizabeth House NEW Country House Care Ferndown Parkstone, Poole 5 and Independent ☎ 01202 744545 2 13 Retirement Living Christchurch 10 5 Fairlawn, Ferndown 4 9 3 7 12 St Ives Country ☎ 6 Dorchester Poole 11 01202 877277 House Care Bournemouth 6 Maiden Castle House Ashley Heath Dorchester Ringwood ☎ 01305 251661 ☎ 01202 712400 1 Weymouth 7 Queensmead, Christchurch Home care offices ☎ 01202 485176 13 East Dorset 8 St Martins Grange ☎ 01202 394000 Gillingham 14 West Dorset ☎ 01747 834020 ☎ 01460 270500 To request a brochure, arrange a visit or fi nd out more, contact www.care-south.co.uk | ☎ 01202 712400 | [email protected] CARE SOUTH IS A LEADING PROVIDER OF RESIDENTIAL AND HOME CARE ACROSS DORSET Regions covered by this Directory Gillingham Shaftesbury Sherborne Sturminster Newton EAST Blandford DORSET NORTH Forum DORSET Wimborne Ferndown Minster WEST DORSET Charmouth POOLE Bridport BOURNEMOUTH Christchurch Lyme Regis Dorchester PURBECK Wareham Weymouth Swanage Bill of Portland Home care providers Care homes/care homes with nursing listings Bournemouth 21 Bournemouth 59 Purbeck 74 Dorset 25 West Dorset 67 East Dorset 75 Poole 29 North Dorset 73 Poole 79 Helping you stay safe and independent Safeguarding vulnerable adults Everyone has the right to live in safety, free from or property, or pressure about wills or inheritance; abuse and neglect. • discrimination, for example treating someone less favourably because of race, ethnicity, religion, age, What is abuse? gender, disability or sexual orientation; and Abuse takes many forms. It includes: • domestic violence and abuse. • any form of harm, such as hitting, injuring or • restraining, threatening, intimidating or humiliating; • sexual attention or activity that is not consented to; • keeping someone on their own; • any form of neglect, such as not giving the correct medicine, not providing food or clothing, or not arranging the right care; • financial abuse, such as stealing or misusing money 6 This Directory’s helpline 0800 389 2077 – assistance with finding care and support Safeguarding vulnerable adults continued Abuse can happen anywhere – at home, in the All public services, the police, local authorities and street, where you work, in a care home, hospital or the NHS take adult abuse very seriously – we usually day centre or in any other public place where you refer to this as 'adult safeguarding'.