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Hotel Booking Hotel Select Hotel Booking Lesson: Hotel Booking Total Time: 60 minutes Content: 45 minutes Question/answer: 15 minutes Lesson Description: The Hotel Booking lesson is designed to give an understanding of the hotel reference system, and give an over view of the four step booking method. The process includes: Requesting a hotel list Accessing property availability Displaying rate rules Selling from rate rules Author: Lori Scumaci SME: Steven Murphy Approved: Toni Newman Master PNRs: 48VGGF Szemborski/Dolores þ Instructors’ Notes · Verify the PNR prior to class · Cancel any live bookings · Verify Hotel Loyalty chain code availability (Pages · Verify hotels for alternate inn display (Page 52). ÿ PowerPoint - 1 Welcome To Hotel Booking 03/2003 Draft Page 1 Hotel Select Hotel Booking ÿ PowerPoint - 2 Objectives At the end of this lesson, you will be able to · Encode and decode hotel chains · Maneuver through the Hotel Global Reference System · Access the appropriate HELP and INFO pages · Reserve a hotel room using the four-step method Request a hotel list Access availability Review hotel rules Sell a hotel room ÿ PowerPoint - 3 Objectives · Recognize and use Hotel Select availability options · Recognize and use Alternate Inn and Alternate Room displays þ Instructors’ Notes Worldspan’s Hotel Select is one of the most advanced hotel packages in the industry. It features a geographical code system, indexing over 235 hotel chains and 55,000 hotel properties. The Worldspan Hotel Select system allows the subscriber to display hotel lists, hotel availability, hotel detail, and sell any available room type for participating hotel associates. The first topic to discuss is hotel chain codes. Page 2 Draft 0203 Hotel Select Hotel Booking Hotel Chain Codes : Application Sharing 1. Access HELP HC and review the entries. HELP HC <ENTER> HELP HC > ENCODE/DECODE HOTEL CHAIN CODES HELP HCHAIN HELP HC DISPLAY ALL CHAIN CODES/NAMES/PHONE NBRS HC BEGINNING WITH SPECIFIC ALPHA HCA DECODE HOTEL CHAIN CODE HCHY ENCODE HOTEL CHAIN NAME HCRAMADA REDISPLAY LAST HOTEL CHAIN DISPLAYED HC* þ Instructors’ Notes Each hotel chain is assigned a two-character chain code. Hotel encode and decode entries begin with HC followed by the hotel name or chain code. : Application Sharing 2. Encode the Westin chain name. HCWESTIN <ENTER> WI WESTIN 8004484066/5128342426 FREQUENT GUEST LOYALTY CODE - SW END OF DISPLAY 03/2003 Draft Page 3 Hotel Select Hotel Booking þ Instructors’ Notes The display identifies the chain code of WI, supplies the telephone number and indicates Westin participates in Hotel Loyalty. Hotel Loyalty is discussed later. : Application Sharing 3. Decode the hotel chain code FW. HCFW <ENTER> FW FLAG HOTELS 602-953-4570 *GDS HELP* FREQUENT GUEST LOYALTY CODE - EC END OF DISPLAY þ Instructors’ Notes The display identifies the hotel chain as Flag Hotels, supplies the telephone number and indicates Flag Hotels participates in Hotel Loyalty. Worldspan provides the functionality to display a list of hotel chains in Hotel Select. Page 4 Draft 0203 Hotel Select Hotel Booking : Application Sharing 4. Display the list of hotel chains in Hotel Select and review the display. HC <ENTER> >HC AR AC HOTELES COMING SOON RT ACCOR HOTELS 800-788-3454 *GDS HELP* AM ADAMS MARK 877-329-9255 X1147 SW ALL STARWOOD WORLDWIDE BRANDS CW ALL CARLSON WORLDWIDE BRANDS AS ALL SUITES HOTELS 8006641116/4032664776 EC ALL CHOICE BRANDS þ Instructors’ Notes Notice the chain names, not the codes, are in alphabetical order. Next we will discuss the Hotel General Code Table. In addition to maintaining a list of hotel chain codes, Worldspan established the Hotel General Code Table to interpret codes used in a hotel display. 03/2003 Draft Page 5 Hotel Select Hotel Booking : Application Sharing 5. Access the help page for the Hotel General Code Table. HELP HG <ENTER> HOTEL SELECT CODES HELP HCODE HELP HG* HOTEL CODES INDEX >HG*INDEX( AMENITY TYPE CODES >HG*AM( BEDDING TYPE CODES >HG*B( SPECIAL ROOM LOCATION CODES >HG*R( MEAL PLAN CODES >HG*M( RATE PLAN CODES >HG*P( REFERENCE POINT TYPE CODES >HG*PT( STATE CODES (USA) >HG*ST( COUNTRY CODES >HG*CO( CREDIT CARDS >HG*CC( SECURATE/NEGOTIATED CODES AND NAMES >HG*SEC()> þ Instructors’ Notes The table includes miscellaneous codes and definitions. To see more information, tab to the desired subject and enter, or type HG* followed by the subject, and enter. Page 6 Draft 0203 Hotel Select Hotel Booking : Application Sharing 6. Access the Hotel Code Index HG*INDEX <ENTER> ENERAL MISCELLANEOUS CODE TABLES >HG*AM (AMENITY TYPE CODES >HG*B (BEDDING TYPE CODES >HG*R (SPECIAL ROOM LOCATION CODES >HG*M (MEAL PLAN CODES >HG*P (RATE PLAN CODES >HG*PT (REFERENCE POINT TYPE CODES >HG*ST (USA STATE CODES AND NAMES >HG*CO (COUNTRY CODES AND NAMES >HG*SEC (SECURATE/NEGOTIATED CODES AND NAMES >HG*CC (VALID CREDIT CARD COMPANY CODES 7. Display the entire General Code Table. HG*ALL <ENTER> BEDDING TYPE CODES AP-APARTMENT A1-APARTMENT FOR 1 A2-APARTMENT FOR 2 A3-APARTMENT FOR 3 A4-APARTMENT FOR 4 A6-APARTMENT FOR 6 CB-1 ROOM CABIN C1-1 BEDROOM CABIN C2-2 BEDROOM CABIN F1-1 FUTON BED F2-2 FUTON BEDS JS-JUNIOR SUITE JZ-JACUZZI SUITE RH-RUN OF HOUSE )> 03/2003 Draft Page 7 Hotel Select Hotel Booking þ Instructors’ Notes This entry provides a complete list of codes allowing you to scroll through by moving down in the display. : Application Sharing 8. Move down to review the bedding type codes shown in hotel availability. MD <ENTER> 9. Move down to review the Special Room Location Codes used primarily for resort properties. MD <ENTER> SPECIAL ROOM LOCATION CODES BF-BEACH FRONT BV-BAY VIEW CV-CITY VIEW CY-COURTYARD VIEW GD-GARDEN VIEW GV-GOLF VIEW MV-MOUNTAIN VIEW OF-OCEAN FRONT OV-OCEAN VIEW PS-POOLSIDE PV-POOL VIEW ST-STRIP VIEW SV-SEA VIEW Page 8 Draft 0203 Hotel Select Hotel Booking 10. Move down to review the Meal Plan Codes as indicated in hotel detail. MD <ENTER> MEAL PLAN CODES AP-AMERICAN PLAN BB-BED AND BREAKFAST BP-BERMUDA PLAN CB-CARIBBEAN PLAN CP-CONTINENTAL PLAN DB-DINNER BED AND BREAKFAST EP-EUROPEAN PLAN FB-FULL BREAKFAST FP-FAMILY PLAN MA-MODIFIED AMERICAN PLAN RO-ROOM ONLY þ Instructors’ Notes Our next topic is the Hotel Global Reference System. Hotel Global Reference System (GRS) þ Instructors’ Notes Hotel associates provide the following information: · Commission · Special Rates · Guarantees · Deposit information · Cancellation policies All information in GRS is created and updated by the participating hotels. To access a specific hotel, the format is G/HTL/followed by the two-letter hotel chain code and the letter Q. 03/2003 Draft Page 9 Hotel Select Hotel Booking : Application Sharing 1. Access the GRS page for Marriott. G/HTL/MCQ <ENTER> CATEGORY-HT3 SUBJECT-MCQ ... MARRIOTT PAGE NO 01 001 002 KEYWORD SUBJECT PAGE 003 004 NEWS NEWS.................. G/P2 005 DISASTER DISASTER INFORMATION.. G/P5 006 HOTELSOURCE HOTEL SOURCE.......... G/P3 007 SECURED SECURED RATES......... G/P4 008 MILES FREQUENT FLYER MILES.. G/P6 009 ROOMTYPES ROOM TYPES............ G/P7 010 EM ALL MARRIOTT BRANDS... G/P37 011 EMFAQS EM FREQUENT QUESTIONS. G/P38 012 PROMO PROMOTIONS............ G/P8 013 TVL TRAVEL AGT PROMO...... G/P27 014 CORPORATE CORP RATE PROGRAM..... G/P10) Page 10 Draft 0203 Hotel Select Hotel Booking þ Instructors’ Notes Notice the index page identifies the keyword, subject, and the page. Locate the information needed, and the corresponding page number. : Application Sharing 2. Access the keyword HOTELSOURCE and review information. G/P3 <ENTER> CATEGORY-HT3 SUBJECT-MCQ ... HOTELSOURCE PAGE 003 001 002 MARRIOTT AND HOTEL SOURCE - TOGETHER FOR YOU 003 004 005 MARRIOTT INTERNATIONAL IS HAPPY TO ANNOUNCE THAT WE ARE NOW 006 PARTICIPATING IN WORLDSPAN*S HOTEL SOURCE. HOTEL SOURCE IS 007 WORLDSPAN*S PREMIER LEVEL OF SEAMLESS PARTICIPATION FOR 008 HOTELS. IT ALLOWS YOU TO VIEW OUR RATES AND AVAILABILITY 009 EXACTLY AS THEY APPEAR TO OUR HOTELS AND CENTRAL RESERVATION 010 OFFICES. OUR RATES DISPLAY TO YOU IN THE FOLLOWING ORDER -- 011 012 FIRST - ANY NEGOTIATED RATES YOU REQUESTED (USE PC-) 013 SECOND - OUR COMPLETE MENU OF NON-QUALIFIED RATES 014 AVAILABLE FOR THE DATES REQUESTED THIRD - CERTAIN QUALIFIED RATES - IF AVAILABLE - 016 SENIOR CITIZEN / AAA / TRAVEL INDUSTRY 017 018 IN THE PAST YOU COULD NOT DISTINGUISH BETWEEN RATES THAT 019 WERE AVAILABLE OR ON REQUEST IN THE HOTEL LIST -HL-. 020 YOU WOULD HAVE HAD TO SELL A ROOM AND WAIT FOR A RESPONSE 021 TO KNOW IF A RATE WAS AVAILABLE. WITH HOTEL SOURCE -HA- 022 YOU KNOW IMMEDIATELY IF THE RATE IS AVAILABLE - IT DOES 023 NOT DISPLAY IF IT IS NOT AVAILABLE. 024 025 ALL MARRIOTT BRANDS *** COURTYARD-CY / FAIRFIELD INN-FN / 026 MARRIOTT HOTELS RESORTS AND SUITES-MC / AND RESIDENCE 027 INNS-RC *** ARE PARTICIPATING IN HOTEL SOURCE. 028 FEATURES INCLUDE 03/2003 Draft Page 11 Hotel Select Hotel Booking þ Instructors’ Notes This page provides information concerning Marriott’s level of participation with Worldspan. Levels of participation are discussed next. : Application Sharing 3. Return to the Marriott Index. G/P1 <ENTER> CATEGORY-HT3 SUBJECT-MCQ ... MARRIOTT PAGE NO 01 001 002 KEYWORD SUBJECT PAGE 003 004 NEWS NEWS.................. G/P2 005 DISASTER DISASTER INFORMATION.. G/P5 006 HOTELSOURCE HOTEL SOURCE.......... G/P3 007 SECURED SECURED RATES......... G/P4 008 MILES FREQUENT FLYER MILES.. G/P6 009 ROOMTYPES ROOM TYPES............ G/P7 010 EM ALL MARRIOTT BRANDS... G/P37 011 EMFAQS EM FREQUENT QUESTIONS. G/P38 012 PROMO PROMOTIONS............ G/P8 013 TVL TRAVEL AGT PROMO...... G/P27 014 CORPORATE CORP RATE PROGRAM..... G/P10). þ Instructors’ Notes Remember these pages are updated and maintained by the hotel associates.
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