Solano Transportation Authority Member Agencies: Benicia ♦ Dixon ♦ Fairfield ♦ Rio Vista ♦ Suisun City ♦ Vacaville ♦ Vallejo ♦ Solano County

One Harbor Center, Suite 130, Suisun City, CA 94585-2473 ♦ Telephone (707) 424-6075 / Fax (707) 424-6074 Email: [email protected] ♦ Website: sta.ca.gov PCC SOLANO PARATRANSIT COORDINATING COUNCIL (PCC)

2:30 – 4:30 p.m. *Please note the later time* Thursday, January 18, 2018 Dixon Senior Center 201 South 5th Street Dixon, CA 95620

ITEM STAFF PERSON 1. CALL TO ORDER Chair Rogers

2. CONFIRM QUORUM

3. INTRODUCTIONS (2:30 – 2:35 p.m.)

4. APPROVAL OF AGENDA (2:35 – 2:40 p.m.) 5. OPPORTUNITY FOR PUBLIC COMMENT (2:40 – 2:45 p.m.)

6. COMMENTS FROM STAFF AND REPRESENTATIVES FROM ADVISORY COMMITTEES 1. Richard Burnett, MTC/PAC Representative 2. Lisa Hooks, Seniors & People with Disabilities TAC Representative 3. Ernest Rogers, CTSA-AC Representative (2:45 – 2:50 p.m.)

7. PRESENTATIONS A. Technology Enhancements and Ridership Trends Janet Koster, Vicki Jacobs, Dixon Readi-Ride B. Solano Mobility Program Update Debbie McQuilkin, STA (2:50 p.m. – 3:20 p.m.)

______PCC MEMBERS Richard Burnett Vacant Cindy Hayes Judy Nash Rachel Ford - Chair Ernest Rogers MTC PAC Public Agency - Health & Member at Large Public Agency - Social Services Transit User Representative Social Services Education Provider Cindy Hayes – Vice-Chair Cynthia Tanksley James Williams Kenneth Grover Anne Payne Social Services Provider Transit User Member at Large Transit User Social Service Provider

The complete STA PCC Meeting Packet is1 available on STA’s Website at www.sta.ca.gov 8. CONSENT CALENDAR (3:20 – 3:25 p.m.) A. Minutes of the PCC Meeting of November 16, 2017 Sheila Ernst, STA Recommendation: Approve PCC meeting minutes of November 16, 2017. Pg. 5

9. ACTION ITEMS – DISCUSSION

A. None.

10. INFORMATIONAL ITEM – DISCUSSION

A. SolanoExpress Implementation Update Brandon Thomson, STA (3:25 – 3:35 p.m.) Pg. 11

B. Solano Mobility Travel Training Year-End Report for Debbie McQuilkin, STA FY 2016-17 (3:35 – 3:45 p.m.) Pg. 19

C. Countywide In-Person ADA American with Debbie McQuilkin, STA Disabilities Act (ADA) Assessment Program Annual Report for Fiscal Year (FY) 2016-17 (3:45 – 3:55 p.m.) Pg. 21

D. Solano Community College (SCC) Student Brandon Thomson, STA Transportation Fee Update (3:55 – 4:00 p.m.) Pg. 29

11. FUTURE AGENDA ITEMS AND PCC COMMENTS Group 1. Annual Ridership Update (March 2018) 2. Solano Intercity Taxi Scrip Phase II Update (March 2018) 3. Solano Community College Transit Fare App. Presentation (March 2018) 4. Lifeline Funding Update (March 2018) 5. Solano Mobility Summit Update (July 2018) 6. Solano Mobility Call Center Annual Report (July 2018) 7. Solano Intercity Taxi Scrip Annual Report (July 2018) 8. MTC Presentation on Clipper 2.0 (September 2018) (4:00 – 4:10 p.m.)

12. TRANSIT OPERATOR UPDATES Group A. Dixon Readi-Ride B. Fairfield and Suisun Transit – FAST C. D. SolTrans – Solano County Transit E.

The complete STA PCC Meeting Packet2 is available on STA’s Website at www.sta.ca.gov F. Solano Intercity Taxi Scrip (4:10 – 4:20 p.m.)

13. INFORMATIONAL ITEM – NO DISCUSSION

A. 2018 PCC Meetings and Locations Sheila Ernst, STA Pg. 31

14. ADJOURNMENT The next regular meeting of the PCC is scheduled to meet on March 15, 2018 at the Ulatis Community Center in Room D, located at 1000 Ulatis Drive in Vacaville.

For questions regarding this agenda: Please contact Debbie McQuilkin at (707) 399-3231 or [email protected].

Translation Services: For document translation please call: Para la llamada de traducción de documentos: 對於文檔翻譯電話 Đối với tài liệu gọi dịch: Para sa mga dokumento tawag sa pagsasalin: 707-399-3239

The complete STA PCC Meeting Packet3 is available on STA’s Website at www.sta.ca.gov This page intentionally left blank.

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Agenda Item 8.A January 18, 2018

PCC SOLANO PARATRANSIT COORDINATING COUNCIL AGENDA Draft Minutes for the Meeting of November 16, 2017

1. CALL TO ORDER Anne Payne called the meeting to order at 1:00 p.m. at the SolTrans Operations & Maintenance Facility Conference Room in Vallejo.

Voting Members Present: In Alphabetical Order by Last Name Richard Burnett MTC PAC Representative Rachel Ford Social Service Provider Cindy Hayes Social Service Provider Lisa Hooks Social Service Provider Judy Nash Public Agency – Education Anne Payne Vice-Chair, Social Services Provider Cynthia Tanksley Transit User James Williams Member-at-Large

Voting Members Not Present: In Alphabetical Order by Last Name Kenneth Grover Transit User Ernest Rogers Chair, Transit User

Also Present: In Alphabetical Order by Last Name Beth Cesesna Connections For Life (CFL) Sheila Ernst Solano Transportation Authority (STA) Ron Grassi Solano Transportation Authority (STA) Christopher Jones National Express Veronica Jones Connections For Life (CFL) Beth Kranda SolTrans Debbie McQuilkin Solano Transportation Authority (STA) Liz Niedziela Solano Transportation Authority (STA) Sandy Nelson Solano County Council of the Blind (SCCB) Mandi Renshaw SolTrans Elizabeth Richards STA Consultant Jimmie Dee Romaine SolTrans Paratransit User Phil Romaine Husband and Caregiver to Jimmie Dee Romaine Brandon Thomson Solano Transportation Authority (STA)

2. CONFIRM QUORUM A quorum was confirmed.

5

3. INTRODUCTIONS The group dispensed with self-introductions.

4. APPROVAL OF AGENDA With a motion by Rachel Ford and a second by Richard Burnett, the PCC approved the agenda. (8 Ayes)

5. OPPORTUNITY FOR PUBLIC COMMENT Jimmie Dee, a SolTrans paratransit rider commented that the SolTrans drivers are wonderful and caring.

6. COMMENTS FROM STAFF AND REPRESENTATIVES FROM THE PARATRANSIT COORDINATING COUNCIL 1. Richard Burnett, MTC/PAC Representative provided an update to the committee members regarding various updates at the Metropolitan Transportation Commission (MTC).

2. Lisa Hooks, Seniors & People with Disabilities TAC Representative. Lisa Hooks stated that currently there is not a meeting scheduled for the Solano Seniors and People Disabilities TAC to meet but that STA staff is taking comments or concerns regarding transportation access at [email protected].

3. Debbie McQuilkin, Consolidated Transportation Services Agency Advisory Committee (CTSA-AC) Representative, announced that the next CTSA-AC meeting will be held Thursday, February 22, 2018 at the County Events Center, located at 601 Texas Street in Fairfield.

The group discussed the upcoming Solano County Social Services Mobility Summit to be held on Tuesday, December 5, 2017.

7. PRESENTATIONS A. SolTrans Route 78 Update/Operator Update 4. Mandi Renshaw provided a presentation on the SolTrans route 78. She explained the current services and outlined the proposed changes. She cited the route map and discussed the adopted phase 1 SolanoExpress transit network. Ms. Renshaw outlined the recommendations from the STA on reducing stops in Vallejo, Benicia and Contra Costa County. She reviewed the public comments and a summary of the surveys collected from riders regarding their final destinations and ways to increase ridership. Ms. Renshaw concluded her presentation with SolTran’s holiday promotion and services.

Rachel Ford suggested increasing service on 78 to get to Diablo Valley College (DVC).

Mandi Renshaw stated that she will send the Route 78 Survey link to appropriate STA staff following the meeting.

B. Discuss Your Transportation Challenges Elizabeth Richards and the group discussed transportation challenges.

Jimmie Dee Romaine suggested there be more SolTrans dispatchers and drivers. She added that often times nobody is in the dispatch center to answer the telephones. Judy Nash concurred.

6 Cynthia Tanksley explained that there is no paratransit service on Saturdays. She added that only certain SolTrans dispatchers have the knowledge to help with regional trip scheduling.

Veronica Jones commented that seniors and people with disabilities are finding it difficult to get around in Benicia due to steep hills. She requested to increase SolTrans paratransit services for Saturday for recreational and other functions.

Rachel Ford requested to increase SolTrans fixed route service countywide during the evenings and weekends. She added that there is not adequate lighting at bus stops or ADA curb cuts closer to the stops.

Cindy Hayes also requested to increase SolTrans fixed and local route services countywide during the evenings and weekends. She added that bus stops should have seating with an overhead for adequate shelter during harsh weather conditions. Anne Payne concurred.

Lisa Hooks requested adding later night service for swing shifts. She also addressed long waiting times for SolTrans paratransit pickups in Benicia.

Jimmie Dee Romaine requested that SolTrans develop a paratransit emergency telephone line service for riders that have unexpected emergencies and need to get picked back up.

Judy Nash addressed scheduling and dispatching issues with SolTrans paratransit. She added that paratransit riders get dropped off at Solano Community College but sometimes they do not get picked up.

James Williams commented that rural communities can get transportation notifications through mailers from the Solano Irrigation District (SID).

Richard Burnett suggested having one dispatcher that works solely with ADA riders.

Liz Niedziela introduced Ron Grassi as STA’s new Director of Programs.

8. CONSENT CALENDAR A. Minutes of the PCC Meeting of September 21, 2017. Recommendation: Approve the PCC minutes of September 21, 2017.

With a motion by Rachel Ford and a second by Judy Nash, the PCC approved the recommendation. (8 Ayes)

9. ACTION ITEM A. PCC Chair and Vice-Chair Nominations By consensus, the PCC selected Rachel Ford as the PCC Chair and Cindy Hayes as the PCC Vice-Chair for a one year term.

With a motion by James Williams and a second by Richard Burnett, the PCC approved the recommendations. (8 Ayes)

B. Fiscal Year (FY) 2017-18 Transportation Development Act (TDA) Revised Claim for the City of Rio Vista Liz Niedziela explained that TDA funds are shared among agencies to fund joint services such as SolanoExpress intercity bus routes and Intercity Taxi Scrip Program which is approved by the STA Board and submitted to MTC to provide MTC guidance when 7

reviewing individual TDA claims. She concluded that the TDA matrix for FY 2017-18 will be submitted to the STA Board for approval on December 13, 2017.

Recommendation: Review and forward a recommendation to MTC to approve: 1. The City of Rio Vista’s FY 2017-18 TDA Claim for $448,467 for operating, capital and planning and administration projects.

With a motion by Anne Payne and a second by Rachel Ford, the PCC approved the recommendations. (7 Ayes)

C. 2018 Work Plan, 2018 Outreach Plan, and 2018 PCC Meeting Locations Liz Niedziela explained that STA staff presented the 2018 PCC Draft Work Plan and the 2018 Draft Outreach Plan for discussion at the last PCC. She stated that STA requested Committee members to discuss, make comments, and give direction to STA staff on the development of a 2018 Work Plan and Outreach Plan. She added that the PCC Work Plan is approved by the STA Board and the PCC Outreach Plan is approved by the PCC. She concluded that staff have not received any comments.

Recommendations: 1. Forward a recommendation to the STA Board to approve the 2018 PCC Draft Work Plan. 2. Approve the 2018 PCC Outreach Plan and meeting locations.

With a motion by Lisa Hooks and a second by Rachel Ford, the PCC approved the recommendations. (8 Ayes)

Sandy Nelson stated that everyone is content with the new thicker paper that is now being used on the braille taxi scrip coupons.

10. FUTURE AGENDA ITEMS AND COUNCIL COMMENTS • Potential Future First/Last Mile Locations – Presentation • Discussion/Presentation • Presentation on the Mobility Call Center • Fairfield Transit Center (FTC) Security

The PCC and invited participants wished Liz Niedziela a happy retirement and good luck.

11. TRANSIT OPERATOR UPDATES Dixon Readi-Ride: Liz Niedziela provided a brief update on the Dixon Readi-Ride service and promotions.

Fairfield and Suisun Transit: None.

Rio Vista Delta Breeze: Brandon Thomson provided a brief update on the Rio Vista Delta Breeze service and promotions.

SolTrans: Mandi Renshaw provide a brief update on the SolTrans holiday promotions.

Vacaville City Coach: Brandon Thomson provided a brief update on the Vacaville City Coach service and promotions.

8 Solano Intercity Taxi Scrip Program Update: Ron Grassi provided a brief update.

12. INFORMATIONAL ITEMS – NO DISCUSSION A. 2017 PCC Meetings and Locations

13. ADJOURNMENT The meeting adjourned at 3:00 p.m. The next regular meeting of the PCC is scheduled to meet at 2:30 p.m., Thursday, January 18, 2018 Dixon Senior Center located at 201 South 5th Street in Dixon.

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10 Agenda Item 10.A January 18, 2018

PCC

DATE: January 9, 2018 TO: Paratransit Coordinating Council (PCC) FROM: Brandon Thomson, Transit Mobility Coordinator Re: SolanoExpress Implementation Update

Background: The STA Board, staff, and two intercity transit operators (Fairfield and Suisun Transit (FAST) and Solano County Transit (SolTrans) are engaged in a process to revamp the SolanoExpress system. The last system review was completed in 2004. The I-80/I-680/I-780/SR 12 Transit Corridor Study, which is the basis of the proposed changes, was completed in December 2014. That Study made findings about the current system that included: 1. Built upon expedience and opportunity. 2. Not clear or easy to understand 3. There are areas of duplication 4. Except for the Route 80, the service does not meet key performance standards 5. Connections between Solano cities are slow and infrequent

The December 2014 study analyzed the existing service and selected a preferred alternative. Since that time the following key activities have been completed: 1. Refined the preferred alternative 2. Implementation planning 3. Developed schedules and operating framework 4. Identified key capital projects 5. Initiated funding and implementation plans for capital projects

Consolidated Routing The routes network will be consolidated from the existing seven routes into three routes plus a temporary transition commute route (Attachment A). Route consolidation is the most significant outcome of the implementation since it makes for easier travel between destinations within and outside of Solano County. Moreover, the consolidation builds a framework upon which more frequency and extended hours can be added as new funding and demand are generated. Originally, STA had recommended modifying the seven route numbers (20, 30, 40, 78, 80, 85, and 90) to route colors to coincide with connecting BART transfers (red and yellow).Subsequently, both FAST and SolTrans staff requested shifting the three colors to coincide to current colors of the SolanoExpress buses. Blue and Green for FAST and Green and Yellow for SolTrans.

Implementation Components Implementation of the Green Line requires a new bus stop on State Route 37 at Fairgrounds Drive (Attachment B) to gain time savings needed for on-time performance and to extend service

11 to the Station in Suisun. The Green Line consolidation cannot occur until the stop is implemented which is scheduled to by Spring of 2019. Implementation of the new Blue Line only needs implementation of new bus stops near the Solano Community College campuses in Suisun Valley (Attachment C) and VacaValley (Attachment D). These are expected to be completed by Spring of 2018. Based on the capital project timing, the new SolanoExpress service will be implemented in two phases.

A. Phase 1: On July 1, 2018: Phase 1, Blue, Green Express and Yellow Lines i. Routes 20, 30, and 40 merged into Blue Line ii. Route 90 merged into Green Line Express iii. Route 78 merged into Yellow Line B. Phase 2: On July 1, 2019: Phase 2, Green Line i. Routes 80 and 85 merged into Green Line

Marketing and Outreach STA, SolTrans, and FAST Staff have been working collectively to engage riders and the broader community to inform them of the upcoming service changes. In September 2017, the SolTrans Board authorized a public comment period for Route 78. SolTrans staff held numerous public workshops and surveyed the communities of Benicia and Vallejo. The results from the surveys as well as public comments received regarding the changes to Route 78 will be analyzed after the public comment period closes. The SolTrans Board was scheduled to consider these comments at their meeting on December 14, 2017. FAST will follow a similar marketing and outreach approach to inform the community of the upcoming service changes and have a public hearing for Routes 20, 30, 40 and 90 set to begin in late January 2018. This public hearing for Routes 20, 30, 40 and 90 will conclude at Fairfield City Council’s meeting in February 2018. Once SolTrans and FAST’s public hearing concludes, STA will host a public comment period at the STA Board meeting in March of 2018 and present the public feedback received.

Fare Structure FAST, SolTrans, and STA staff are also working towards a fare structure that is simple and easy to understand for transit riders. The current fare structure, shown below, is complex and confusing.

Current SolanoExpress Individual 31-Day Soltrans - Intracounty, Outside Jurisdiction 5.00 114.00 SolTrans - Outside County 5.00 114.00 SolTrans 78 - within jurisdiction 1.75 56.00 FAST - Intracounty 5.75 70.00 FAST - Outside County 5.75 130.00 FAST - within jurisdiction (30/40 Short) 2.75 70.00

Staff from all three agencies will continue working towards a fare structure that is equitable and easy to understand for SolanoExpress customers and recommendations will be provided at a future Consortium and STA Board meeting.

Fiscal Impacts: The service improvements are intended to be implemented within existing resources and performance targets, as adopted by the STA Board for the SolanoExpress service.

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Recommendation: Informational.

Attachment: A. SolanoExpress Route Map

13 Attachment A SolanoExpress Route Map Sacramento Weekday Service: Phase 1 Implementation to begin July 1, 2018 UC Davis

B Sacramento/Pleasant Hill BART Y Vallejo/Walnut Creek BART Dixon Park and Ride GX Suisun City/ECDN BART G Current Routes 80/85 (Phase 2 to begin July 1, 2019) Vaca Valley Parkway

Vacaville Transportation Center

Suisun City

Fairfield Transportation Center

Suisun Valley

Fairgrounds

Vallejo Transit Center

SolTrans Curtola Park and Ride Hub

Benicia Bus Hub

Benicia

Contra El Cerrito del Norte BART Costa Blvd

Pleasant Hill BART

Walnut Creek BART N

SAN PABLO BAY

14 Attachment B

North Vallejo Residential Area

Six Flags Discovery Kingdom Courtyard by Marriott Hotel

Locations within ½ mile of new Fairgrounds Drive SolanoExpress stop 15 Solano County Fairgrounds Attachment C Westamerica Center Solano Community College

Employers Faculty and Students • Westamerica Bank • Westamerica Commercial Credit • Cars With Heart

NorthBay Center Executive Court North

Employers Employers • NorthBay Green Valley Admin Building • Colliers International • NorthBay Center for Primary Care • SCC Small Business Center • Solano Economic Development Corp. • Solano Family & Children’s Services • Sylvan Identix Employers within half a mile • Solano County Child Support Services • Crossfit Solano • Rent a Kit from new Suisun Valley • Workforce Investment Board • Solano Employment Connection 16 • Aim Higher Solano Express Stop • Laborer’s Trust Funds Attachment D

Solano College Vacaville Center 3333 & 3777 Vaca Valley Parkway Employers

Employers: • Apricot Lane • The Father’s House office • Kids Gone Wild • Cross Fit Vacaville North • Bliss Urban Arts Center • Vacaville Indoor Soccer Complex • Pace Solano

Genentech

Kaiser Permanente Medical Center Employers within half a mile from new Vaca Valley Solano Express Stop 17 This page intentionally left blank.

18 Agenda Item 10.B January 18, 2018

PCC

DATE: December 27, 2017 TO: Paratransit Coordinating Council FROM: Debbie McQuilkin, Transit Mobility Coordinator RE: Solano Mobility Travel Training Year-End Report for FY 2016-17

Background: The Solano County Mobility Management Program was established based on culmination of public input provided at two mobility summits held in 2009 and 2011, the Solano Transportation Study for Seniors and People with Disabilities Plan and several STA led planning efforts. STA, in its role as the Consolidated Transportation Service Agency (CTSA) for Solano County, has been working with consultants, the Solano Transit Operators, the Paratransit Coordinating Council (PCC), and the Senior and People with Disabilities Transportation Advisory Committee since July 2012 to develop a Mobility Management Plan for Solano County. Mobility Management was identified as a priority strategy to address the transportation needs of seniors, people with disabilities, low income and transit dependent individuals in the 2011 Solano Transportation Study for Seniors and People with Disabilities. On April 9, 2014, the STA Board unanimously adopted the Solano County Mobility Management Plan.

Countywide Travel Training was identified as one of four key elements in the Solano Mobility Management Plan and the Solano Transportation Study for Seniors and People with Disabilities. The Countywide Travel Training Program consists of the following:

1. Volunteer Travel Ambassador Program 2. Transit Training Videos 3. Transit Rider's Guide 4. One-on-One Travel Training

In March, 2014, Nelson Nygaard was retained by STA to develop the Volunteer Travel Training Program infrastructure, produce Transit Training Videos and Rider's Guides for Fairfield and Suisun Transit (FAST), SolTrans, Solano Express Intercity Bus, Dixon Readi- Ride and Rio Vista Delta Breeze.

Subsequently, STA contracted with Connections 4 Life and Independent Living Resource Center (ILRC) to provide One-on-One travel training services for Solano County residents. STA Board approved funding and partnership agreements with Connections 4 Life and ILRC on March 12, 2014.

Discussion: Solano Mobility Call Center Referrals Between July 1, 2016 and June 30, 2017, a total of 34 travel training referrals were received by the Solano Mobility Call Center. There were a total of 7 Group Travel Training Field trips organized in FY 2016-17. Field trip destinations included the Davis Farmer’s Market, Suisun City Walmart, Suisun City Marina and the Kaiser and Sutter Medical Offices located in Fairfield. 19 Volunteer Travel Ambassador Program Fairfield and Suisun Transit (FAST) has one travel ambassador, Chandra Daniels. Ms. Daniels has years of experience riding FAST and is familiar with all their transit routes. Ms. Daniels has volunteered a total of 964 hours riding the bus, answering questions, and providing materials to members of the community this past Fiscal Year.

Both SolTrans and Vacaville City Coach continue to work with the Solano Mobility Travel Training program to provide training to interested individuals.

One-on-One Travel Training Connections 4 Life has gone through staff transition over the past year. Beth Cesena has been hired as the new Travel Trainer, replacing Karol Ann Yarrow. Ms. Cesena has been actively doing outreach to schedule presentations, field trips in order to provide training to any Solano County residents seeking regional training, as well as Rio Vista residents seeking local training. Ms. Cesena has organized four (4) upcoming presentations and three (3) upcoming field trips.

Independent Living Resources has one Travel Trainer, Cindy Hayes. Cindy has continued to do extensive outreach around the County. She has completed individual training for 25 people and successfully organized and completed five (5) group field trips resulting in 46 individuals travel trained. She frequently holds the group trainings at the Dixon Heritage Commons Senior Living facility. Cindy has become trusted and very well-liked by this community.

Both Connections 4 Life and Independent Living Resources are working with STA staff to bring innovative ideas and consistency in promotion of the Travel Training program.

Outreach continued at various events such as the CHP Age Well Drive Smart Classes and one on one meetings with cooperating agencies.

During FY 2016-17, 25 people were individually travel trained and 52 people participated in the group field trip training. The total combined number of individuals travel trained was 77, which is a 97% increase over the 39 people individually trained in FY 2015-16.

Recommendation: Informational.

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Agenda Item 10.C January 18, 2018

PCC

DATE: December 27, 2017 TO: Paratransit Coordinating Council FROM: Debbie McQuilkin, Transit Mobility Coordinator RE: Countywide In-Person ADA American with Disabilities Act (ADA) Assessment Program Annual Report for Fiscal Year (FY) 2016-17

Background: Since July 2012, STA, in its role as the Consolidated Transportation Service Agency (CTSA) for Solano County, has been working with consultants, the Solano Transit Operators, the Senior and People with Disabilities Advisory Committee and Paratransit Coordinating Council to develop a Mobility Management Plan for Solano County. The development of a Mobility Management Plan was identified in the 2011 Solano Transportation Study for Seniors and People with Disabilities as a priority strategy to assist seniors, people with disabilities, low income and transit dependent individuals with their transportation needs. STA staff has been gathering information about existing services and programs, exploring potential partnerships, and analyzing how to address mobility needs in Solano County in a cost effective manner.

The Solano Mobility Management Plan proposes to focus on four key elements that were also identified as strategies in the Solano Transportation Study for Seniors and People with Disabilities, but staff will only be discussing the first element in the update: 1. Countywide In-Person American Disability Act (ADA) Eligibility and Certification Program 2. Travel Training 3. Older Driver Safety Information 4. One Stop Transportation Call Center

Discussion: Countywide In-Person ADA Eligibility Program Update Between July 2016 and June 2017, CARE Evaluators scheduled 1,917 ADA eligibility interviews and conducted 1227. There were minor increases in completed applications (4%) and cancellations (2%). There was a decrease of 19 no-shows (-8%) from FY 15-16. The incompletion rate increased this year by 1%. There were 820 new certifications between July 2016 and June 2017. This was a decrease of 13% from the 950 new certifications last fiscal year. The number of applicants seeking recertification increased to 319, which is a 36% increase over last year.

FY 2016-17 was the first year that applicants with auto-renewal eligibility determinations from FY 2013-14 original approvals could auto-renew. Of the 239 eligible applicants from FY 2013-14, 88 (37%) auto-renewed. This resulted in a program savings of $12,387 (cost of assessment $161.16 and cost of auto renewal $20.40).

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Of the 1227 completed assessments, 1,046 (85%) were given unrestricted eligibility, 85 (7%) were given conditional eligibility, 20 (2%) were given trip-by-trip eligibility, 62 (5%) were given temporary eligibility and 14 (1%) were denied. As part of the countywide in-person assessment program, applicants are provided a complimentary trip on paratransit for themselves and their Personal Care Attendant (PCA) upon request. On average, between July 1, 2016 and June 30, 2017, 53% of all scheduled applicants requested a paratransit trip to the assessment site. Complementary paratransit usage has increased (6%) from the previous year. Many of the applicants who completed the in-person assessment presented more than one type of disability. The most common type of disability reported was a physical disability 1116 (64%) followed by cognitive disability 404 (23%) and visual disability 186 (11%). An auditory disability was the least commonly reported disability, with 51 (3%) of the total. On average, the time between an applicant call to schedule an in-person assessment and the date of their assessment was approximately 32 days. The longest amount of time applicants had to wait for an appointment was 71 business days. Between July 2016 and June 2017, 541 applicants waited more than 10 business days for their assessment. This number is in large part due to the holiday schedule that limited the number of days and times available for appointments. The goal is for applicants to receive an appointment within 10 business days of their phone call. STA staff is working with CARE and monitoring performance in order to ensure applicants are receiving their appointment in a more timely manner.

The average time between the applicant’s assessment and the receipt of the eligibility determination letter was 8 days. The longest an applicant had to wait for their determination letter was 14 days. There is a requirement that all ADA determination letters are mailed to clients within 21 days of their evaluation. There were no violations of the 21-day ADA policy between July 2016 and June 2017. STA staff continues to work with CARE to monitor performance in order to ensure compliance with terms of the contract STA has contracted with Nelson-Nygaard Consulting Associates to provide an objective in-depth analysis of the effectiveness of the current eligibility program, and recommendations for improvement of the process and implementing trip screening as a means of managing paratransit costs.

Recommendation: Informational.

Attachment: A. Countywide In-Person ADA Eligibility Program FY 2016-17 Annual Report

22 ATTACHMENT A Countywide In-Person ADA Eligibility Program FY 2016-2017 Year End Progress Report

Applicant Volume and Productivity by Location: CARE Evaluators completed 1227 evaluations in Solano County in July 1, 2016 – June 30, 2017. This were minor increases in completed applications and cancellations and a decrease of 19 no-shows (-8%) from FY 15-16. The incompletion rate increased this year by 1%.

Applicant Volume and Productivity by Location FY 16-17 Rio Vista Dixon Readi- Vacaville FAST Delta SolTrans Countywide Ride City Coach Breeze Completed 43 449 12 450 273 1227 Cancellations 4 161 4 186 117 472 No-Shows 6 88 0 92 32 218 Incompletion Rate 19% 36% 25% 38% 35% 36%

Applicant Volume and Productivity by Location % Increase/Decrease Over FY 13-14 FY 14-15 FY 15-16 FY 16-17 Last 2 Years Completed 1170 1333 1186 1227 4% Cancellations 428 472 462 472 2% No-Shows 91 192 237 218 -8% Incompletion Rate 31% 33% 37% 36% 1%

Countywide Complete Evaluations by Month Comparison 150

100

50

0

FY 13-14 FY 14-15 FY 15-16 FY 16-17

1

23 New versus re-certification: FY 16-17 Year End reporting showed a decrease of new certifications with 820 - 13% less than the 950 applicants last year. 319 applicants were seeking recertification, which is a nearly 36% increase over the previous year and 88 were auto-renewed this fiscal year.

Countywide Eligibility Results by Application Type Comparison

NEW RECERTIFICATION Fiscal Year FY13-14 FY14-15 FY15-16 FY 16-17 Fiscal Year FY13-14 FY14-15 FY 15-16 FY16-17 Unrestricted 733 978 771 687 Unrestricted 154 147 202 271 Conditional 67 48 50 61 Conditional 14 4 14 24 Trip-by-trip 55 55 11 9 Trip-by-trip 4 4 1 11 Temporary 89 69 100 53 Temporary 9 5 16 9 Denied 36 22 18 10 Denied 9 1 2 4 TOTAL 980 1172 950 820 TOTAL 190 161 235 319

FY 15-16 FY 16-17

7% 20% 26%

80% 67%

New Recertification Auto-Renew New Recertification Auto-Renew

Auto-Renewals: In FY 13-14 STA took over the In-Person Eligibility Program and CARE Evaluators began Auto-Renewal eligibility determinations. Those individuals became eligible for the Auto-Renewal process beginning in FY 16-17. Of the 239 eligible for Auto-Renewal in FY 13-14, only 88 (37%) Auto-Renewed this past Fiscal Year.

% Auto Eligible for Auto Auto Evaluation Year FY Eligible Renewed vs. Renewal Renewed Eligible FY 13-14 239 FY 16-17 88 37% FY 14-15 501 FY 17-18 FY 15-16 457 FY 18-19 FY 16-17 474 FY 19-20

2

24

Eligibility determinations: Of the 1227 completed assessments, 1046 (85%) were given unrestricted eligibility, 85 (7%) were given conditional eligibility, 20 (2%) were given trip-by-trip eligibility, 62 (5%) were given temporary eligibility and 14 (1%) were denied. The denial rate remains low, suggesting that applicants are self- selecting out of the evaluation process early and are educated about the basic conditions of eligibility.

Eligibility Results by Service Area Year End FY 16-17 Vacaville Dixon Rio Vista FAST SolTrans City Countywide Readi-Ride Delta Breeze Coach Unrestricted 35 378 10 386 237 1046 Conditional 2 41 0 31 11 85 Trip-by-trip 1 6 0 7 6 20 Temporary 5 18 1 21 17 62 Denied 0 6 1 5 2 14 Totals 43 449 12 450 273 1227

Eligibility Results by Service Area Comparison FY 13-14 FY 14-15 FY 15-16 FY 16-17 Unrestricted 887 1125 974 1046 Conditional 79 52 64 85 Trip-by-trip 59 59 12 20 Temporary 98 73 116 62 Denied 45 23 20 14 Totals 1168 1332 1186 1227

FY 15-16 2% FY 16-17 10% 1% 1% 2% 6% 5% 4%

82% 87%

Unrestricted Conditional Unrestricted Conditional Trip-by-trip Temporary Trip-by-trip Temporary Denied Denied

3

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Impact on Paratransit: Applicants are provided a complimentary trip on paratransit for themselves and their Personal Care Attendant (PCA) upon request. On average, between July 1, 2016 and June 30, 2017, 53% of all scheduled applicants requested a paratransit trip to the assessment site. Complementary paratransit usage has increased (6%) from the previous year.

Complementary Paratransit Rio Vista Vacaville Dixon FAST Delta SolTrans City Countywide Readi-Ride Breeze Coach Own 14 213 4 222 121 574 Transportation Complementary 29 236 8 228 152 653 Paratransit Paratransit % 67% 53% 67% 51% 56% 53%

Countywide Complementary Paratransit Rides vs. Own Transportation Comparison FY 15-16 & FY 16-17 660 653 640 615 620 600 574 580 571 560 540 520 FY 15-16 FY 16-17

Own Transportation Complementary Paratransit

Complementary Paratransit Comparison FY 13-14 FY 14-15 FY 15-16 FY 16-17 Own Transportation 551 598 571 574 Complementary Paratransit 669 735 615 653 Paratransit % 55% 55% 52% 53%

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26 Type of Disability: Many of the applicants who completed the in-person assessment presented more than one type of disability. Nonetheless, the most common type of disability reported was a physical disability 1116 (64%) followed by cognitive disability 404 (23%) and visual disability 186 (11%). An auditory disability was the least commonly reported disability, with 51 (3%) of the total.

Disability Type Countywide and by Service Area FY 16-17 Rio Vista Dixon Vacaville FAST Delta SolTrans Countywide Readi-Ride City Coach Breeze

Physical 32 410 5 424 245 1116 Cognitive 18 155 5 140 86 404 Visual 1 66 1 64 54 186 Audio 1 17 0 20 13 51 Totals 52 648 11 648 398 1757

FY 15-16 FY 16-17

5% 3%

11% 10%

18% 23%

66% 64%

Physical Cognitive Visual Audio Physical Cognitive Visual Audio

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27 Time to scheduled assessment: On average, the time between an applicant call to schedule an in-person assessment and the date of their assessment was approximately 32 days. The longest amount of time applicants had to wait for an appointment was 71 business days. Between July 2016 and June 2017, 541 applicants waited more than 10 business days for their assessment. This number is in large part due to the holiday schedule that limited the number of days and times available for appointments. The goal is for applicants to receive an appointment within 10 business days of their phone call. STA staff will work with CARE and monitor performance in order to ensure applicants are receiving their appointment in a timely manner.

Time (Days) from Scheduling to Appointment Dixon Rio Vista Vacaville Countywide Readi- FAST Delta SolTrans City FY 16-17 Ride Breeze Coach Average for Period 10 8 6 15 7 32 Longest 36 21 24 54 71 71 Over 10 Business Days 39 106 4 339 52 541 % of Clients Past 10 91% 24% 33% 75% 19% 44% Business Days

Time to receipt of eligibility determination letter: On average, the time between the applicant’s assessment and the receipt of the eligibility determination letter was 8 days. The longest an applicant had to wait for their determination letter was 14 days. There is a requirement that all ADA determination letters are mailed to clients within 21 days of their evaluation.

Dixon Rio Vista Time from Evaluation to Vacaville Readi- FAST Delta SolTrans Countywide Letter City Coach Ride Breeze Average for Period 9 10 5 10 8 8 Longest 10 14 6 14 13 14 Over 21 Calendar Days 0 0 0 0 0 0 # of Clients Past 15 Days 0 14 1 47 8 70 % of Clients Past 15 Days 0% 3% 8% 10% 3% 6% % of Clients Under 15 Days 0% 97% 0% 90% 97% 94%

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28 Agenda Item 10.D January 18, 2018

PCC

DATE: January 9, 2018 TO: Paratransit Coordinating Council FROM: Lloyd Nadal, Program Services Division Manager Brandon Thomson, Transit Mobility Coordinator RE: Solano Community College (SCC) Student Transportation Fee Update

Background: During the Fall 2016 Semester, Solano Community College (SCC) students elected a measure by a simple majority to pay a transportation fee for the purpose of providing reduced transit fares for students for the semesters from Spring 2017 through Fall 2019. The Solano Community College Student Transportation Fee 2-Year Pilot Program launched in Spring 2017 offering a 50% reduced fee on usage among the individual Transit Operators. Despite the reduced fare cost, the 2017 Spring and Fall Semester had very low usage amongst students. Based on these concerns, STA met with SCC and the Transit Operators (FAST, SolTrans and Vacaville City Coach) to explore opportunities to develop a low-cost countywide unlimited access fare for SCC students while piloting a smart phone application for boarding buses operated by FAST, SolTrans, Vacaville City Coach, and the regional SolanoExpress service.

Discussion: The Transit Operators agreed to provide a reduced student fare product for SCC student users who pay the transit fee in their registration and choose to pay the semester user fee (in accordance with their 50% reduced fee which was voted on last year). In return, and based on a separate agreement, STA and the Transit Operators shall receive the calculated share of the transit fee generated by the SCC fee. The agreed upon product for SCC students will entail: a) Unlimited usage within the three Transit Agencies and SolanoExpress; b) User fee at $50/per semester till Fall 2019; c) *Accessing student fare product using a mobile application (provided by American Eagle who will be contracted with STA)

*The application will not be ready to use until February 28, 2018. The SCC semester begins on January 17, 2018. Therefore, for the period beginning immediately and ending when the phone application is functioning, the Transit Operators will accept valid SCC student registration cards with photo ID’s to allow boardings for trips beginning and ending within Solano County. For trips outside of Solano County, students shall pay the fare normally required from the last stop within Solano County to the destination outside of Solano County on the route boarded by the SCC student.

On December 20, 2017, the SCCD Governing Board approved the agreement between STA and SCC to move forward with this new product as part of the revised Transportation Fee Pilot Program. STA and the Transit Operators will work with SCC and the students to promote the trial period encouraging students to try out using the bus and then purchasing the $50/semester fare thereafter. 29

Fiscal Impact: Using a valid student ID card, SCC Students will have the ability to board buses operated by FAST, SolTrans, Vacaville City Coach, and the regional SolanoExpress service for trips beginning and ending within Solano County on a trial basis until the mobile application is ready on Feb 28th. Soon thereafter, the cost of the fare is $50/per semester for all valid SCC students.

Recommendations: Informational.

30 Agenda Item 13.A January 18, 2018 PCC

DATE: December 28, 2017 TO: Paratransit Coordinating Council FROM: Sheila Ernst, Administrative Assistant II RE: 2018 PCC Meetings and Locations ______

2018 PCC Meetings and Locations

Dixon Senior Center (Confirmed) Thursday, January 18, 2018 2:30 – 4:30 p.m. 201 South 5th Street Dixon, CA 95620

Vacaville Ulatis Community Center, Room D (Confirmed) Thursday, March 15, 2018 1:00 – 3:00 p.m. 1000 Ulatis Dr. Vacaville, CA 95687

KROC Center, Banquet Room (Confirmed) Thursday, May 17, 2018 1:00 – 3:00 p.m. 586 E Wigeon Way Suisun City, CA 94585

Benicia Public Library, Dona Benicia Room (Confirmed) Thursday, July 19, 2018 1:00 – 3:00 p.m. 150 East L Street Benicia, CA 94510

Fairfield Community Center, Lakeside Room (Confirmed) Thursday, September 20, 2018 1:00 – 3:00 p.m. 1000 Kentucky Street Fairfield, CA 95434

SolTrans Operations & Maintenance Facility, Conference Room (Confirmed) Thursday, November 15, 2018 1:00 – 3:00 p.m. 1850 Broadway St. Vallejo, CA 94590

STA Staff will focus on incorporating the Solano Community College Campus and Rio Vista location meetings into the 2019 schedule. 31