PIECING TOGETHER CARE IN WEST MARCH 2016

CONNECT SUDBURY Welcome to JIGSAW A newsletter for staff working in the health and social care HEALTH & SOCIAL CARE INTEGRATION system in West Suffolk. There is a lot happening to bring By Rob Kirkpatrick, Linda Addison, Lee Taylor & Ann Reynolds—INT & NN Leads, Suffolk hospitals, community, mental County Council, West Suffolk CCG & Suffolk Community Healthcare health, voluntary sector and the West Suffolk Clinical Nationally there's a lot going on to bring NNs promote and support wellbeing and health and social care together... locally even positive lifestyle behaviours. Social Commissioning Group (CCG) more so! connections are key to combatting social together to help patients. isolation. People with better connections In Suffolk we are not only bringing health and have better health and improved sense of social care together but lots of other partners wellbeing. LUNCH & LEARN too from the public and voluntary sector. This project is called Connect, with Connect is exploring how a person’s NN can SESSIONS Sudbury as one of the early adopter sites. be improved through community initiatives. By Katy Revett, Workforce Development, This means local people will: Local Area Co-ordinators have been Suffolk County Council  Have a simpler route to the recruited in both Sudbury town and rural To support how our Integrated support they need. Sudbury areas connecting people to Neighbourhood Team and Voluntary  Be better informed about what they need community and voluntary sector support, and Community Sector organisation and how to get it helping to manage demand on statutory members can better understand how  Have greater control over their lives and services. each other work, a number of Lunch and treatment. Learn sessions are being held in Together we’re developing activities that Sudbury. The objective of these Integrated Neighbourhood Teams (INTs) will build the capacity of the voluntary sector in sessions is to demystify services and align local teams and co-ordinate care this area. offer the opportunity for informal around a person’s needs. In Sudbury, Adult networking across locality teams. Each Social Care and Suffolk Community Other work includes mapping local green session consists of a short presentation Healthcare are based in the new Sudbury spaces in Sudbury and linking this with and allows for question and answers. To Community Health Centre and there are promoting increased activity levels for date, there have been sessions similar plans for co-locating in . improved health outcomes; and supporting introducing Connect as well as community pharmacies to promote self- demystifying mental health services, A joint workforce development programme, care and healthier lifestyles. housing services and the voluntary and whilst in its infancy, means that the teams community sector. Dates for upcoming are working and learning together, with work sessions are as follows: shadowing, learning lunches, shared training events and the development of core  09 March 2016 - Demystifying competencies and skills. A next step is for Suffolk Constabulary; joint shared care and support plans which are  07 April 2016 - Demystifying currently being piloted. children and young people’s services; Neighbourhood Networks (NNs) are shaped  12 May 2016 - Demystifying Adult by the person and can be made up of family, Community Services and Suffolk friends, colleagues, community groups, Community Healthcare. voluntary sector organisations, shops, GP Practices and local pharmacies. For further information, please email [email protected] LOCAL AREA COORDINATION

By Imogen Sherwood, Local Area Coordinator for Sudbury town & Cally Boardman, Local Area Coordinator for villages around Sudbury

Local Area Coordination was first developed organisations have to offer From 15 February 2016, Imogen and in Western Australia. Local Area  find practical, non-service ways of Cally started accepting introductions to Coordinators are a single, local point of helping people move towards their people, with whom they can build a contact, working with people of all ages with vision of a good life. If necessary, relationship and work together on their mental health conditions, physical support people to access appropriate vision for a good life. These introductions disabilities, learning disabilities and older voluntary sector agencies and, as a last can come from the person themselves, people. The Local Area Coordinators support resort, appropriate statutory services their friends, family or neighbours, individuals to achieve their vision for a good  enable people to influence, and community organisations or statutory life and, in doing so, improve their resilience ultimately change, ‘the system’ based services. and reduce demand for high cost, long-term on in-depth, local knowledge of people services. and communities, breaking down the For more information on introductions, barriers and silos between services by please contact the Local Area Local Area Coordinators: taking a holistic view of people and Coordinator for your area:  take time to build relationships and get to communities. know people, supporting their vision for a good life, developing their plans for Imogen and Cally started work as Local Area getting there and identifying their gifts, Coordinators towards the end of 2015. strengths and skills Imogen spent three years working in the  support people to be heard and to make public sector and has years of experience choices, empowering people to self- working alongside people in a charity advocate (or advocating where capacity. Cally was a secondary school necessary) to ensure that people are in teacher for 14 years, before taking a gap control of their lives and decisions year to volunteer with various  build on a person’s connections with their organisations in her community. family, friends and community. We contribute to building inclusive They have spent the last few weeks getting communities by encouraging and forming to know local people, communities, Imogen Sherwood, Sudbury town connections between people and organisations and statutory services. They [email protected] building on what local businesses, will always be looking to develop Tel: 07808 735874 community, voluntary and third sector connections and local knowledge.

SUE RYDER COMMUNITY SERVICES

By Sally Reed, Community Volunteer Engagement Coordinator, Sue Ryder

Synergy Café at The Bridge Project on support. A supportive listening ear is Gainsborough Street has rapidly grown to provided around the clock. To access the provide much-needed post diagnosis and Helpline call: 01473 353350 All calls are peer-to-peer support for anyone living with confidential. dementia, together with their family carers. It’s free to attend each Monday and doesn’t The Integrated Family Carers Support need a referral. In the latest evaluation Project launched in February, is delivered in Cally Boardman, villages around report, 90% of members felt more able to partnership between Sue Ryder and Suffolk Sudbury* cope on a daily basis and 88% felt better Family Carers. It provides group training on [email protected] informed about other services for support key health issues and gives family carers Tel: 07711 190433 and how/when to access them, since starting one-to-one support. Group training to attend the café. sessions are planned in Sudbury and across *Acton, , , Suffolk in 2016, to help family carers , Chilton, Cockfield, Great ‘Living Well’ health education and identify signs of deterioration and target: Waldingfield, , , information sessions are offered every first  Nutrition , , Long and third week of the month at Synergy. We  resilience and wellbeing Melford, , , welcome older people with all health  prevention of urinary tract infections & conditions, and cover subjects such as  chronic obstructive pulmonary disease. keeping active, legal matters and healthy eating. For more information, contact Sue Ryder

Community Services on 01473 295200 or The 24-hour Suffolk Dementia Helpline is GET INVOLVED email [email protected] there for anyone, including health and social If you have any news or views on any care professionals. We can answer questions of these projects, please contact the about the condition and put callers in touch partners through this email address: with local organisations that are able to [email protected] JIGSAW - THE EXTRA PIECE WHO’S WHO?

THIS MONTH’S MESSAGES In this edition of Jigsaw

Rob Kirkpatrick MORE INFORMATION ON CONNECT ACS - Suffolk Sudbury and its surrounding area were Local people and organisations who took County Council chosen as a focus for Connect as it has a part in this review acknowledged the need Tel: 01284 758522 number of ingredients which are judged for services that worked together to deliver Click here to email more likely to be successful, such as: seamless care.

 A new health centre opened in January Further information on Connect, including Linda Addison 2015 which will support the co-location frequently asked questions and a boundary Suffolk Community of teams map, is available on a dedicated website at Healthcare  Strong GP services www.connectsuffolk.co.uk/sudbury Tel: 01787 886393  Successful roll out of Social Care’s Click here to email If you would like any further information, ‘Supporting Lives, Connecting Communi- please email [email protected] or ties’ programme telephone 01473 770014. Lee Taylor  Sudbury has the most active voluntary West Suffolk CCG and community sector in west Suffolk –

with strong local leaders Tel: 01284 758033  Sudbury police are very keen to support Click here to email the project

The Health and Care Review looked at how Ann Reynolds more joined up health and social care ACS - Suffolk services could improve people’s quality of County Council live and provide better care. It is part of Tel: 01473 588014 work to meet demands of an ageing Click here to email population and an increase in long-term health conditions, all of which are putting additional strain on the county’s health and Katy Revett social care services. Suffolk County Council Tel: 01473 265549 EYE SERVICES REVIEW EVENT Click here to email

West Suffolk CCG is currently reviewing eye overall future model, the enablers, the draft Sally Reed services within west Suffolk. The overall pathways and the opportunities to procure Sue Ryder vision is for an integrated eye health service the integrated service. across our locality. To date, a number of Tel: 01473 295200 draft enablers and draft pathways have The event will also facilitate time for you to Click here to email been developed. renew or make new connections with an aim to encourage partnerships that could You are invited to an ophthalmology help to deliver an integrated and the review and comment session on Tuesday 1 responsive network within West Suffolk, March 2016 at Athenaeum, Angel Hill, Bury which will enable the vision for services for St Edmunds, Suffolk, IP33 1LU the coming years. from 5:00pm. There is free parking available at the front of the building from 5pm. This To book a place please email FEEDBACK event will offer the opportunity for you to [email protected] meet the commissioners and provide Did you know Jigsaw is also available feedback on the proposed model and as a hardcopy newsletter? pathways, which will inform the final integrated ophthalmology model for west Please click here to request a hardcopy Suffolk. to be sent to you.

The event will be open to all stakeholders, Do you have an idea or would you like with an interest in ophthalmology including to write an article for a future edition? primary, community, secondary and tertiary clinicians and providers, wellbeing services, If so, please click here to email your IT software providers, orthoptists, suggestion. optometrists, the voluntary sector, members of the public and patients. You To view previous editions of Jigsaw, are encouraged to offer their views on the please click here.