LIVERPOOL FOOTBALL CLUB INFORMATION CHARTER 08/09 Since its formation in 1892 Liverpool Football Club has always and continues to enjoy a unique relationship with its loyal and dedicated supporter base. It recognises and respects the invaluable contribution made by each and every supporter to the ongoing success and longevity of the Club. As such, Liverpool Football Club endeavours to be open and accessible to its supporters, communicating information via the appropriate channels in a clear and effective manner. BUYING TICKETS This is your football Club and we want it to be accessible to as many of you as possible. Our current capacity is 45,276, although on occasions this can be reduced with certain seats becoming unavailable for public sale due to areas for public safety reasons having to be segregated. For the majority of games at Anfield demand for tickets significantly exceeds supply, with almost every fixture selling out well in advance of the actual day of the game. This issue should improve significantly in the future as planning permission has now been received for the construction of a new stadium in Stanley Park. The new stadium, scheduled to be completed in time for the opening game of the 2011/2012 Season will initially be able to accommodate 60,000 spectators. Such is the design of the stadium it ultimately could house up to 73,000 supporters subject to further planning permission being received. Whilst supporters still face three more seasons of football at Anfield it is the club's belief that our ticketing policies make Liverpool Football Club accessible to all sections of the community. Supporters can purchase tickets through a variety of methods: In person at the ticket office which is situated in the Kop Grandstand, Walton Breck Road, Anfield, Liverpool and is open during the following hours:- Weekdays - 8.15 am to 5.30 pm Weekends - 9.00 am to 1.00 pm Match Days - 9.15 am up to the advertised Kick-Off time and then for a period fifteen minutes immediately following the final whistle By telephone on:- UK Residents - 0844 844 0844 Overseas Supporters - 0044 870 220 2151 On-line at www.liverpoolfc.tv By post:- Postal applications should be sent to the Liverpool Football Club Ticket Office, PO Box 204, Liverpool L69 4PQ with either a stamped addressed envelope or an International reply envelope enclosed along with a cheque made payable to:- Liverpool Football Club For each home Premier League fixture tickets numbering in excess of 30% of the stadium capacity are made available for purchase by non season tickets holders. Of this number five thousand tickets are set aside for members of the club's Priority Ticket Scheme (PTS), which is limited to a membership of ten thousand. PTS members are able to apply/purchase their tickets five days prior to the sale to the general public and in the event that any tickets remain from a PTS sale then these will also be made available in the general sale. SEASON TICKETS The club operates a waiting list for those supporters wishing to purchase a season ticket at Anfield and supporters should be aware that this is a very extensive with in excess of 65,000 supporters currently awaiting the opportunity to secure their seat for the full season. Any supporter's who would like to join the waiting list should apply by completing a 'Be A Part Of Liverpool FC' application form, which can be obtained from the Ticket Office, the Club Stores, Museum, Reception, by writing to the Club, or by downloading such from the clubs website at: www.liverpoolfc.tv/tickets/fancard.htm by clicking on download Fan Card application form. PLEASE NOTE that for concessionary adult/child tickets children must be aged under 16 years with a copy of his/her birth certificate being supplied upon application. FAN CARD/MEMBERS CARDS The Club is no longer issuing Fan Cards. The Fan card has now been replaced with the Liverpool Football Club Official Membership Members Card; this card can be used in the same way as the Fan Card. Current Fan Card holders who purchase the Official Membership will have their Fan card replaced with the Members Card; this will not affect any data stored against their record. Current Fan card holders can continue to use their Fan card to store purchase history, allowing the Club to operate Priority Ticket Selling arrangements based on previous attendances at home and away games in Domestic Cup Competitions and Cup ties played under the jurisdiction of UEFA. They will not, however, be able to take advantage of other offers made available to the Official Membership. The Fan Card/Members Card is unique to each supporter and by purchasing one you will be provided with a unique Customer/Card Number and Password. The Customer/Card Number must be used when communicating with the Club and for ticket purchases. The Password will enable Fan Card / Members Card holders to purchase tickets online at www.liverpoolfc.tv. All Season Ticket Holder's are provided with a Members card which has replaced the old style voucher/coupon book and these are now used as a method to gain access to the stadium on match days. The introduction of this automated entry/access system to Anfield has in the Club's view helped to reduce, although not as yet eradicate the problem of tickets being sold for above face value/touted for the majority of our home games. Further information on the new Liverpool Football Club Official Membership can be obtained from the Club website at www.liverpoolfc.tv/membership, by telephoning 0844 844 2005 or by writing to the club. MEMBERSHIP Liverpool Football Club Official Membership was established to provide an important link between the Club and its worldwide supporter base. The Official Membership is open to both Adults and Children with the benefits offered being exclusively designed for members. All official supporters clubs throughout the world are registered with the Association of International Branches. This provides a unique and fantastic communication link with our network of supporters both in the United Kingdom and internationally around the globe. It also serves as a social network for all supporters of Liverpool Football Club throughout the world. Each year, branch representatives are invited to attend an official AIB function at Anfield. The Priority Ticket Scheme (PTS) is a membership linked with the Official Membership, providing its members with the opportunity to purchase tickets for each home game played in the Premier League. Membership of the scheme is capped at a maximum of 10,000 members and the Club makes available for each home Premier League match 5,000 tickets exclusively for purchase by members of the PTS scheme. For further details on any of our memberships please visit the Club website or contact the Membership Office, whose details are set out below: - Membership Office Liverpool Football Club Anfield Road Liverpool L4 0TH Tel: 0844 499 3000 Fax: 0151 264 7213 PRIORITY SELLING ARRANGEMENTS (HOME DOMESTIC CUP & HOME UEFA COMPETITION MATCHES) Tickets for these fixtures are now sold on a priority basis. In the first instance for each home game of the respective competition we will offer tickets to all Season Ticket Holders, then to all supporters with a Fan Card and then, subject to availability to members of the general public. For subsequent home games in each competition we will initially offer tickets to those who have attended the previous match or matches. All ticket purchases must be stored on the Fan Card in order to qualify. ADMISSION PRICES From single match and family tickets to corporate packages, a range of tickets are available for all first team matches at Anfield. For Season 2008/2009 tickets for Premier League matches are priced from £35.00. Tickets for Cup competitions, both domestic and European will be offered at a variety of prices, taking into consideration the competition and our opponents. For example, tickets for the majority of League Cup games, FA Cup ties against lower league opposition and UEFA Competition qualifying ties are heavily discounted, whilst tickets for later rounds of the FA Cup and UEFA Competitions are generally offered at the same rates as those charged for Premier League matches. In addition, more tickets at concessionary rates are generally offered for early rounds of the League Cup. A full list of ticket prices and categories can be obtained from information posted on the Notice Board outside the Club Ticket Office, on the Club's website at www.liverpoolfc.tv/tickets/howtoapply.htm or by writing to the club. CONCESSIONS Concessionary tickets are available for both senior citizens and junior supporters aged Under 16. Adult/Child tickets are available in the Anfield Road Upper Stand in areas reserved for the exclusive use of family groups and junior supporters. Seats that provide a restricted or severely restricted view of the playing area are discounted. DISABLED SUPPORTERS Help and assistance is provided for all disabled supporters and their personal assistants. Every Club Steward has or if newly appointed will receive training on disability issues to help and assist disabled supporters (both home and away) who attend games at Anfield. Tickets for wheelchair users, visually impaired supporters, ambulant disabled and their Personal Assistants are available from the Club Ticket Office. Details of ticket prices can be obtained from information posted on the Notice Board outside the Club Ticket Office, on the Club's website at www.liverpoolfc.tv/tickets/howtoapply.htm or by writing into the club. Wheelchair places - the stadium has availability for up to two assistants to sit with each wheelchair user.