STAFF NEWSLETTER

DECEMBER 2016

Welcome and thank you for A WORD FROM OUR GROUP CHIEF EXECUTIVE … taking the time to read our newsletter. We aim to provide A personal thankyou from me for all of the hard work each and every employee has contributed you with all of our latest news over the last 12 months, from the back office staff to the operational team to everyone who works every quarter. at the various venues we cover; to say it’s been a busy year is an understatement. There’s some As this is our first newsletter in exiting growth plans in the pipeline for 2017 so the future is certainly bright for Phoenix Security to such a long time, there have what will also be a very busy 2017. With more acquisitions on their way, watch this space for further been various changes within updates. the company that we need to Have a safe and enjoyable Christmas and New Year as we all move into 2017 and all the best for the inform you about - from a New Year to you and your loved ones. change in our management Neill Winch, Group Chief Executive. structure to expanding the geographic area we provide A WORD FROM OUR MANAGING DIRECTOR … security services to. Within our newsletters, we like First of all, I would like to thank you all for your efforts over the last year 2016 has been a very to share our employee news as exciting and busy year for Phoenix Security especially with the purchase of Level 1 the opening of well as all company our new office in . I am hopeful that 2017 will be just as successful and with your support and information. If you have commitment I’m sure it will. This is no doubt our busiest time, so I would like to take this anything you would like to add opportunity to say thank you for all your efforts this December and for all the extra hours you have to our newsletter, whether it all put in over the Christmas and New Year period. In this edition we will be bringing you some be a new baby/ birthday/ recent Phoenix Security news, as well as introducing you to our behind the scenes dedicated marriage etc. please forward management and office team. by email to: Once again, thank-you for all your support and I would like to take this opportunity to wish you and headoffice@phoenix- your families a very Merry Christmas and a great New Year. Be safe! securty.co.uk and we will be Steve Howe, Managing Director. more than happy to publish. A WORD FROM OUR OPERATIONS DIRECTOR … Once again, we would like to thank you for reading this newsletter and hope you enjoy First of all, I would like to thank you all for being part of it as much as we do. Phoenix Security. The Company has gained its reputation through hard work and dedicated employees like you. The

company has continued to gain growth throughout 2016 May we take this opportunity and we envisage that 2017 will be an even greater success to wish you and your family a with new contracts already in place and set to start very Merry Christmas and a throughout the year. This has only been made possible by Happy New Year. good team work and loyalty from all our Door Staff and Management teams throughout the business. On a personal note it has been my pleasure to share our success and achievements with you all and I am hoping with your help and support that 2017 will be one of our most successful years to date. God Bless & Kindest Regards Colin Austin, Operations Director.

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, , NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

OPERATIONS MANAGERS

Operations Managers Joining Phoenix in August 2010, Paul Gourley is a professional and

experienced Operations manager with proven leadership qualities, Phoenix currently have six business acumen, strong negotiation skills, outstanding networking Operations Managers ability, commercial awareness and a passion for the development of overseeing and supporting an organisation. Paul started his career as a door supervisor at the age our Area Managers across of 18 working in Low Fell, Gateshead and has successfully completed the UK & Northern Ireland. and gained 23 years’ experience in Door Supervision. His professional Their main aims and career started at Next Retail gaining experience and knowledge in objectives are; PAUL GOURLEY junior management before moving to senior management positions. -provide support to the Area Managers in their day Mob: 07875381705 to day operational duties, Email: [email protected] ensure the smooth running in their given areas -ensure all head office Amin Zaman joined Phoenix in April 2015 as Operations Manager for paperwork is completed in the South West area. He has been working in the security industry for a timely and accurate twenty years, starting work as a Door Supervisor whilst at University manner studying for his Business degree. Continuing after graduation, he was -ensure the requirements quickly promoted to security manager for some of the largest venues of the Company Code of in the Midlands. Amin was employed by Phoenix due to his Conduct are enforced by knowledge of the industry and the Midlands area. In his spare time Amin is a gym and motorcycle enthusiast. all employees AMIN ZAMAN -assist with structuring the Mob: 07487554338 Area Managers working Email:[email protected] week through forward planning -develop areas and Operations Manager, Ady Fidler, currently residing in Derbyshire, generate new business has been working in the industry for 30 years including a stint -liaise and work with the managing pubs/nightclubs. local Police/ Councils / In his personal time, Ady enjoys sports (boxing, rugby, mma, jujitsu Clients and weights) spending time with his wife and enjoying meals out and -carrying out venue audits holidays. Ady owns a farm in Chesterfield and lives there with his 13 on a three monthly basis dogs (11 German shepherds and 2 St. Bernards) but takes trips to Malta regularly where his son lives. -attend the opening of all Ady’s mantras are "lead by example, do not expect people to do new/refurbished venues what you don't" and "always treat people how you want to be and various other tasks treated ". Very appropriate for our industry and customer service. ensuring the needs of the Mob: 07958014688 business are met at all ADY FIDLER Email: [email protected] times.

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

OPERATIONS MANAGERS

ROLL OUT MANAGER Ken Dolecki joined Phoenix Security in February this year as LEMI GEZER Operations Manager. Ken worked his first Door Supervisor shift sometime in 1974 and quickly progressed to Head Doorman. For the last 25 years or so, Ken has been an Operations Manager responsible for running a chain of bars and nightclubs across Yorkshire and Lancashire. He is now Operations Manager here at Phoenix and is responsible for Yorkshire and the North West, with Lincolnshire thrown in for good measure. When asked what Ken thought about Phoenix, Kens response was “I feel proud to be a part of Phoenix Security.... A truly ‘professional company’.” KEN DOLECKI

Lemi Gezer started working for Mob: 07875381699 Phoenix in July 2016 as Roll Out Email: [email protected] manager. He has been in the security industry since 2013 Julie Gibson is Operations Manager for the whole of Scotland. She gaining experience in different has been in the security industry for over 20 years, working for both types of security since then large and small companies. She has experience in Door Supervision including: Close protection, and in managing events. Static Security, Security Julie Started with Phoenix Security as a Door Supervisor in Edinburgh Guarding and Doors. four years ago then within a year was promoted to Operations Outside of work Lemi trains in Manager becoming the very first female Operations Manager within Mixed Martial Arts on a daily the company. basis competing on semi pro level in MMA, becoming British JULIE GIBSON Mob: 07816966206 middle weight champion in Email: [email protected] August this year!

When asked what his thoughts on Phoenix were, Lemi said as Rob Everard served with the British Army for 5 years completing follows; tours in both the Falkland Islands and Iraq. In 2008 he started with Phoenix Security as a Door Steward at Revolution Edinburgh. It was ‘’I really enjoy my role at from there that Rob was promoted to Area Supervisor and then very Phoenix with the team that I quickly to Operations Manager. In December 2013 after 5 years with am working with. I couldn't ask the company Rob moved on gaining 3 years’ experience in Events for a better company, team Management before returning to Phoenix in October 2016. In his and circumstances.’’ spare time Rob enjoys training and spending time with his son Liam. Mob: 07854 650829 Email: lemigezer@phoenix- Mob: 07949683850 ROB EVERARD security.co.uk Email: [email protected]

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

AREA SUPERVISORS

AREA SUPERVISOR SHEFFIELD CITY CENTRE… JOANNE SMITH CONTACT DETAILS… JOANNE SMITH Joanne Smith joined Phoenix as Area Supervisor for Sheffield City centre in --- this year. Joanne has a lot of experience in TEL: 07947 863446 the security sector as she has been Head Door Supervisor at a number of venues before accepting her position here at EMAIL: Phoenix. In her spare time, Joanne loves spending time with her family. JOANNESMITH@PHOENIX- SECURITY.CO.UK She has 4 children ranging from 11-33 years of age and 3 grandchildren to keep her hands full!

YORK, BIRMINGHAM, HULL, LEEDS… ALLAN MURPHY

Allan joined Phoenix Security as an Area Supervisor in October this year. He was brought up in Glasgow but now ALLAN MURPHY lives in rural Lincolnshire. He started his Door Supervisor TEL: 07947 863451 career 29 years ago and has worked in many towns and cities, working as a Door Supervisor, Head Door Supervisor EMAIL: and Area Manager but only on a part time basis. He has

ALLANMURPHY@PHOENIX- three grown up children and two grandchildren. His eldest SECURITY.CO.UK son followed in his footsteps and is also employed by Phoenix. Allan was introduced to Martial Arts at the age of

10 and has gone on to attain Black Belts in three Martial Arts. The pinnacle of his Martial Arts career was fighting in the Judo World Masters Championship in Tokyo.

EMMA GRANT ABERDEEN… EMMA GRANT In 2013, Emma Grant started as a Door Supervisor for Phoenix TEL: 07958 444315 Security in the Aberdeen area. After a year she was promoted to Area Supervisor. EMAIL: Emma was a black belt in Judo competing at the Lynx Ice Rink EMMAGRANT@PHOENIX- Arena in Aberdeen before giving it up to have her daughter SECURITY.CO.UK Sinead who is now 5 years old, spending most of their time together. They are often found swimming or at the cinema.

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

NORTH OF THE TYNE

NEW VENUES… NORTH TYNE (NT) … JOHN WEBSTER - AREA MANAGER

Here are some of the new venues Phoenix have taken on John joined Phoenix in June this year. Before joining the recently: Summer Hill Bowling Club, Security Industry John, studied and achieved a degree in No.28, Bristol Pear, The Gate, Structural Surveying which he then pursued for several Hadrian’s Tipi, Illegitimate. years before embarking on his career with Phoenix.

Born and raised in Newcastle, John has a great knowledge of the area he works in. In his spare time, being a real family man, John loves

spending time with his wife and children. He also enjoys playing golf competitively with his friends. Thoroughly enjoying his job at Phoenix Security, he is looking forward to the future and what career prospects it may hold.

Mob: 07875 381710 Email: [email protected]

ANDY BRINDLEY …ROSTER MANAGER - ALL AREAS

Andy Brindley has worked in the Security Industry for over 30 years giving him an in depth knowledge of how the industry is ran and the area that he works in. Andy worked for Phoenix Security for eleven and a half years before going down the Close Protection path seeing him move half way around the world to the Middle East! After working away for 5 years, he decided that he missed his family far too much so headed back to the UK where he returned to Phoenix Security in July this year as Roster Manager.

Mob: 07415 963461 Email: [email protected]

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARKMob: AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG Email: 0870 464 8999 INFO@PHOENIX -SECURITY.CO.UK WWW.PHOENIXSECURITYUK.CO.UK

SOUTH OF THE TYNE

NEW VENUES… SOUTH TYNE (ST) … HASSAN AL QBAIN - AREA MANAGER

Here are some of the new venues Phoenix have taken on recently: Fat Hippo Durham, Number One Champagne Bar, Area manager Hassan al Qbain joined the phoenix Missoula Durham. security team in October this year, he has gained a lot of experience throughout his work in the security + industry. Hassan is a post graduate from the University of Leeds with a doctorate degree in marketing and advertising specialising in security. Joining as area manager for South of the Tyne Hassan is looking forward to the opportunities that phoenix may hold for him in the future.

Mob: 07891991412 Email: [email protected]

SOUTH TYNE (ST) … DAVE DARLING - AREA MANAGER

Dave Darling has worked for Phoenix for just over ten years, becoming Area Manager in July this year. Having worked in the Security Industry for more than 30 years having experience in Door and Events Supervision, he has more than enough knowledge on how the Security Industry works and of the area he works in. Dave is very enthusiastic about sport - he is a huge boxing and rugby fan. In his spare time Dave loves nothing more than spending time with his new born granddaughter!

Mob: 07375504067 Email: [email protected]

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

NORTH WEST

We currently provide NORTH WEST (NW) … GLYNN GILBERT - AREA MANAGER security to various venues, Glynn joined Phoenix Security as a Door Supervisor in pubs, clubs and restaurants June 2015 prior to being a shop fitter for over 8 years and in the following North West also worked for the British Army. He was promoted to areas: Area Manager (NW) in August 2015. Barnsley, Blackpool, Bolton, Bradford, Chorley, Chorlton, Glynn was persuaded by family members, whom also Failsworth, Halifax, work as Door Supervisors, to join the security industry Lancashire, Lancaster, some 6 years ago and has never looked back. Litherland, Liverpool, Glynn was raised in Barnsley/Rugby and now lives in , Pontefrant, Huddersfield meaning he is very knowledgeable with Stockport and Wakefield. regards to the area he covers.

Glynn has experience in the Close Protection side of the business – working with and taking care of big names including; Mariah Carey, Kings of Leon, accompanied Bon Jovi on his UK tour and most recently took care of David Cameron at a conference held at Innside Hotel, Manchester. On New Year’s Day, he provided CP during the Lords Mayor parade in . Glynn also has experience in event management and was tasked with managing a Fireworks Display in London on New Year’s Eve – organising over 1000 stewards - in earlier years. He also managed and ran North Bar at Leeds United FC. Glynn has worked as a Head Door Supervisor at various different venues including; Kookys Wakefield (1 year), Moko Lounge Harrogate (3 years) and X Bar in Wakefield (18 month).

"After a very successful NEW VENUES… takeover of the security Here are some of the new venues Phoenix have taken on recently: contract at Tiger Tiger in McDonalds Bradford, McDonalds Chorlton, McDonalds Ashton, Toby Carvery, The Manchester, we are pleased Lamplighters, The Malt Shovel, Fresh Bar. to say that Phoenix Security have received several emails -

sent in by members of the

public to Tiger Tiger's website - praising the door team there for their professionalism and attitude towards their customers, citing them as "a credit to your company".

Keep up the excellent work guys!

Area Manager Contact Details: Mobile: 07854 079802 Email: [email protected]

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

SOUTH WEST

We currently provide SOUTH WEST (SW) … MATTHEW OLIVER - AREA SUPERVISOR security to various venues, Matthew started his Door Supervisor career in 2010 whilst pubs, clubs and restaurants studying ICT/Media at College. Whilst revising for his College in the following in the course, which he did for three years, Matthew worked in a fast following South West areas: food restaurant before being completing his SIA course. He began Beeston, Birmingham, his career with Phoenix in November 2013 working as a Door Bristol, Derby, Heanor, Supervisor and was promoted to Area Supervisor in September Hempstead, Hucknall, 2014. Leicester, Long Eaton, Matthew was brought up in Walsall but recently moved to Dudley. Loughborough, Luton, In earlier days, he was very active in the local music scene and Northampton, Nottingham, being a keen musician, he is able to play various instruments Rugby Watford and including; guitar, bass drums and keyboard which got him Wellingborough. involved in numerous bands playing in numerous venues.

Matthew has worked various big named festivals including Download, Creamfields and Isle of Wight and also worked as Head Door Supervisor at The Village Green in Erdington. During his festival days, Matthew looked after various famous faces such as Michelle Keegan, Jason De Rulo and members of the Conservative party. Most of the venues we provide security to in Matthews area belong to Amber Taverns and McDonalds with a select few being independent pubs and hotels. Matthew, along with the help of Amin, covers our widest geographical area within the company.

NEW VENUES… Following a recent audit at McDonalds Northampton, Here are some of the new venues Phoenix have taken on recently: we received the following Aluna Birmingham, Fiddlers Northampton, Hogarths Leicester, Las Iguanas Birmingham, McDonalds Watford, So Bar Derbyshire, Rose and Crown Loughborough, Dominine Cross feedback: "Phoenix is by far the best company I have encountered, each Door Supervisor sent to the site

had been exemplary. I very readily recommend them to other venues”

Area Manager Contact Details: Mobile: 07816 983967 Email: matthewoliver@phoenix- security.co.uk

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

SOUTH OF

MIDDLESBROUGH

We currently provide SOUTH MIDDLESBROUGH (SM) … DAN BOWKER - AREA MANAGER security to various venues, pubs, clubs and restaurants Dan joined Phoenix Security as a Door Supervisor whilst in the following South of studying Sports Development and PE at Leeds University. Middlesbrough areas: Dan was persuaded by uni friends to join Phoenix part time Burton on Trent, Doncaster, to make extra money whilst studying. Halifax, Harrogate, He was promoted to a Head Doorman, aged 21, working at Hillsborough, Huddersfield, several venues including; Bar Censa Leeds, Squares Leeds, Ilkeston, Leeds, Leicester, Yates Boar Lane and Yates Woodhouse Lane Leeds over the Mansfield, Newark, space of around five years. Northampton, Scarborough, Dan was later offered the Area Managers position, aged 26, Sheffield, Sutton in Ashfield and jumped at the chance to better himself within the and Wakefield. Security Industry – he has been a great addition to our team.

Dan was brought up in Doncaster and moved to Leeds when he was around 18 years old. His knowledge of these areas works to his advantage in his current role as he is very familiar with the surrounding areas. Dan used to play semi pro rugby for some 6 years but has recently hung up his boots and now competes for “Strong Man” at regional level and is hoping to progress to professional level in the near future. Dan became a father to Phoebe in December 2015, after marrying his wife Emma earlier in the year – taking up all of his spare time. Phoebe turns one on the 1st December!

Our Door Supervisor teams NEW VENUES… at Pop World Sheffield and Here are some of the new venues Phoenix have taken on recently: Revolution Sheffield came Flares Bradford, Graduate Sheffield, Hogarths Wakefield, The Park Rotherham, After Dark first and second in the Best Mansfield, Cineworld, The Picture House Sutton.

Bar None Awards in the Best Student Safety Category! Well done to all involved!

Area Manager Contact Details: Mobile: 07854 633953 Email: [email protected]

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

SOUTH LEEDS

We currently provide security to various venues, SOUTH LEEDS - (SL) … JACK HANNAM - AREA MANAGER pubs, clubs and restaurants

in the following South Leeds Area manager Jack Hannam joined Phoenix two areas: years ago when he applied for the area supervisor Beverley, Boston, role and got the area managers role. He played a Gainsborough, Hessle, Hornsea, Hull, Lincoln, season at Hulls Kingston Rovers when he was 15 Newark, Scunthorpe and before going into full time employment as a trainee Skegness. manager at 16, by 18 Jack was control centre manager where he stayed for two years before coming to Phoenix Security. Born and raised in Hull Jack has an extensive knowledge the area he Manages.

In his spare time, Jack is studying a level 4 Management Degree which is a two-year course. However, that spare time may be a little limited as his girlfriend Libby has just given birth to their beautiful daughter Darcie!

NEW VENUES…

The Kings Head in Beverley Here are some of the new venues Phoenix have taken on recently: recently won Marston’s venue Delight Pub Boston, Filmore & Union Beverley, Kingston Hull, Lounge Southella, of the year. Matt Clapinson McDonalds Lincoln, NU Bar Willerby, Yates Hull, Albert Hotel Hull. (venue manager) and Jack

Hannam would like to congratulate the door staff in their efforts in helping the venue achieve this award!

Area Manager Contact Details: Mobile: 07951 243500 Email: [email protected]

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

EDUCATION AND TRAINING

SERVICES Our training company, MEET OUR TRAINER … PAUL BARNES Education and Training Services, are currently offering FREE Door Since starting with ETS in April 2015, Paul has been a great Supervisor Training. asset to the company. Paul delivers various training courses If you know anyone who may including Door Supervision, First Aid, Health and Safety, be interested, please ask Moving and Handling and CCTV surveillance. them to forward their name He has worked in the industry for over 20 years and brings and contact details to the a wealth of experience to the team. Paul was employed by email address provided above. Phoenix Security as a Door Supervisor then Area Manager Once we receive their details, before completing his Teaching Qualifications. they will be invited to an interview with one of our From joining our team, Paul has delivered various courses to different clients Operations Managers. including; Centre for Life in Newcastle (CCTV), Hampton by Hilton and Holiday Inn Following a successful Hotels in Birmingham (First Aid & Conflict Management), Mansfield City Council interview, they will then be (CCTV), Morrison’s Trust in Darlington (Door Supervision) and sister companies contacted by our Trainer, Homecare Plus and Northridge Healthcare (Moving & Handling of People, First Paul Barnes, to discuss course Aid, Health & Safety, Food Hygiene and also e-learning online which enables the dates and availability. staff to demonstrate their competence at their own convenience). *Terms and Conditions Following a meeting with Vera Baird, Police Chief & Crime Commissioner, Paul has apply* also delivered Vulnerability Training to venues, door supervisors, licensees and bar

Did you know that once you staff. Vulnerability awareness aims to help people in the night time economy have completed a Door identify anyone who may be at risk of harm. All feedback received in relation to Supervision course, you also the course was exceptional and many went on as far as to say that the training qualify to cover the following was enjoyable. activities; Security Guarding, Key Holding and CCTV-2 (only to identify a trespasser or to protect property)?!

UPCOMING COURSES …

Upskilling courses can also be arranged. The course is two days (normally Thursday & Friday) and usually runs alongside our Door Supervision courses. If you are interested in any of the above mentioned courses, please contact Paul on 0191 216 9572 or email [email protected]

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

INFORMATION

ACCEPTABLE INCIDENT REPORTS… IDENTIFICATION… Incident reports must be completed no matter how To fully complete the big or small the incident is. Any customer is legally application process, you entitled to claim for any injury a Door Supervisor may must supply us with the have caused for up to three years after the incident right forms of identification date. Please ensure all fields on the incident report to ensure your file can be are completed fully and can be easily read. If a major completed. incident occurs, please ensure your Area Manager is Acceptable identification aware and CCTV is obtained (where applicable). documents: Two identity documents from Group A. At least one document must show the TIME SHEETS… candidate’s current address and at least one document Over the past few weeks, we have had an increasing must show the candidate’s number of queries relating to timesheets. At the start date of birth or one identity and end of every shift, all employees must fill in the document from Group A duty log, which is provided in the venue file and and two documents from complete their start and finish times on a Phoenix Group B. At least one Security timesheet. The employee must also sign the document must show the timesheet to authorise their attendance. Once the candidate’s current address timesheets have been sent to head office, the shifts are and at least one document processed and paid in accordance with what is written must show the candidates on the timesheet. If you have any problems with date of birth. regards to the above, please refer to the venue file in which you will find a sample of a completed timesheet.

PERSONAL DETAILS…

It is imperative that you update any changes to your personal details with Head Office. This includes; change of name, address, contact number, email address etc. Our aim is to update employees of any company changes via email – however, we know that not all employees have internet access or an email account. In this case, we post the relevant information. If we do not have the correct contact details for yourself, we cannot get the information to you.

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

INFORMATION

NEW OFFICES EDINBURGH & LEEDS NEW OFFICES Due to Phoenix being an ever expanding company we have recently opened new LEEDS OFFICE ADRESS: offices in Edinburgh on George Street where operations managers Julie Gibson and Rob Everard are based and in Leeds where Operations managers Ady Fidler and Ken THE TANNERY Dolecki are based along with area managers Jack Hannam and Dan Bowker and area 91 KIRKSTALL RD supervisors Joanne Smith, Matthew Johnson, Allan Murphy and Lee Palmer. LEEDS We are currently recruiting an Admin Assistant to work alongside our Leeds office LS3 1HS team. LEEDS OFFICES

TEL: 0113 3573355

MOB: 07875 381699

WE’RE EXPANDING

EDINBURGH OFFICES

EDINBURGH

EDINBURGH OFFICE ADRESS:

101-104 GEORGE STREET EDINBURGH NEW TEAM MEMBERS! EH2 3BU Over at the Newcastle Head office we have four new additions to the Phoenix TEL: 0131 226 1717 Security team. Carly Davis joining Purchase Ledger, Christine Williams MOB: 07816 966206 joining Payroll and Alexa McHugh and Molly Finn joining our Admin team. (L-R: Carly, Alexa, Christine, Molly)

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

INFORMATION

SOCIAL MEDIA SIA BADGE RENEWAL

Phoenix Security has joined It is very important that your SIA badge is valid Facebook, Instagram, so that you can continue to work as a Door Twitter and LinkedIn so you Supervisor. You can renew your badge up to can follow us for the latest three months before your current badge expires updates! by creating an account on the SIA website and following the guidelines! Remember you must Facebook: Phoenix Security UK inform the SIA if you change your address!

Instagram: phoenix-security The SIA website is having a few technical problems so the application and renewal Twitter: Phoenix-sec process is taking a little while longer than normal so please make sure you leave yourself plenty of time to renew your badge! LinkedIn: Phoenix-security www.sia.homeoffice.gov.uk

24 HOUR CONTROL ROOM! Here at Phoenix we have a 24 Hour control room meaning that you can ring at any time should you require immediate assistance! Tel: 0191 2160411

RECRUITMENT Phoenix security are always recruiting! If you know of anyone who would like to join our team and has the qualities we are constantly striving to achieve, then please forward their details to us via email at: [email protected] or an online application can’t be made at: http://www.phoenixsecurityuk.co.uk

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

INFORMATION

USEFUL CHRISTMAS! As I’m sure you are all aware Christmas CONTACT DETAILS … is coming, which is undoubtedly our Head Office Address: busiest period. So, please remember Patrick House that during this time no holidays are to Gosforth Park Avenue be taken. Gosforth Business Park Also, please be mindful of once a year Newcastle upon Tyne drinkers – we don’t want anyone losing NE12 8EG their licence.

Telephone: 0191 216 0411 Mobile: 07943 483707 Email: [email protected]

Payroll Department payroll@phoenix- security.co.uk

CASH FOR KIDS!

HR Department 4 million children live in poverty across the UK. For these families Christmas is a luxury [email protected] they just can’t afford. Here at Phoenix Security we are collecting clothes, toys, accessories etc. for infants right up to 18 year olds! All things must be new and with tags. Anything you can donate would be greatly appreciated so that these children can Vetting Department TanyaClarkson@phoenix- enjoy Christmas and have one less thing to worry about this year. security.co.uk CHARITY SKY DIVE! Tanya Clarkson (Vetting Manager), Danielle M Brindley (Administrator), Kirsty Lockhart (Accounts Administrator), Martin Winch (Financial Controller) and Danielle Cobb (Administrator) braved the 10,000ft raising over £1500 for the amazing Percy Hedley Foundation! Donations can still be made on the Just Giving

funding page – www.justgiving.com/phoenix-security

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

CUSTOMER FEEDBACK

‘’Our previous security providers delivered poor As we know you all work really hard and excel at your jobs, here is standards, poor service some feedback from some of our clients! levels and unreliable staff who didn’t turn up. Phoenix ‘’I would like to take this opportunity to highlight the effective measures that you and the Security are totally door team are currently implementing at the Floral Hall. Incidents of violence since control different in that their staff of security changed to Phoenix Security have reduced dramatically, possibly due to a tighter are highly professional and more process driven team who appear to communicate better with premise staff and totally reliable. From one to customers alike. ‘’ - Julian Griffin one contact including incident reporting and ‘’You all worked exceptionally hard to ensure more area manager visits, that the situation didn’t escalate and that fans we’ve found Phoenix collected their tickets with minimal disruption Security to be an excellent to our guests. ‘’ – Julian Griffin company with extremely professional staff.’’ Kevin Walker, Area Manager, ‘’You and your team were great this evening, Novus Leisure not one guest had to wait for a room so a Tiger Tiger massive well done. ‘’ - Kris Doyle

‘’I would once again like to thank you and your team for excellent levels of customer service over our very busy year end period. At Hogmanay in Edinburgh, we can enjoy up to 175,000 party goers in the city seeing in the New Year, and with the eyes of the world upon us it is important we put on a good show. ‘’ – Andrew Watson

This‘’With year wasregard no toexception, New Year’s with Eve record we were sales really in my happy store withat the the West service End providedas well as and zero your reportablestaff carried incidents out itall has roles to withbe recorded ultimate as professionalism. a fine example ofWe a werewell behaved particularly well impressed managedwith eve Michaelnt, your the staff Supervisor ,managed and and would coordinated hope to continueby Julie were working a credit with to you you. in the near future.’’ – Karen Makepeace

Su pervisors Nicole and James are both very professional. We had an incident with one

of our staff members and they couldn't have been anymore help-full and caring. Every

time I have the event they are friendly and approachable. Great to see a venue with nice staff and security staff. – Tiger Tiger Manchester

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK

CERTIFICATE OF EXCELLENCE

Here at Phoenix Security we believe that recognition and praise are very Important

motivators in the working environment. That is why we award certificates of excellence to show our appreciation for your outstanding performance and care of duty!

A female collapsed in The Mailbox Liam Lucas received his certificate of Lincoln. Luckily Phil Robinson was on excellence for his actions on duty at the duty and managed to keep the female in Union Bar. Liam asked to search a male a safe state until the ambulance and entering the venue and found he was carrying medics arrived whilst making sure her a knife. This is the second time he has found a knife and prevented major injuries being husband understood everything that was going on. caused to other staff of members of the public.

Raphael Hermann was awarded his Whilst on duty at the Mercure Hotel Tony certificate for his bravery in acting on Krishnan was called to a room to deal with instinct when he saw a male fleeing a an incident that has seen a male charged violent assault at a different venue and with attempted rape. Tony handled the immediately began chasing the male who situation with great delicacy and was later arrested. professionalism.

DOOR SUPERVISORS EVENT SECURITY HOTEL SECURITY RETAIL SECURITY TAXI MARSHALS

PATRICK HOUSE, GOSFORTH PARK AVENUE, GOSFORTH BUSINESS PARK, NEWCASTLE UPON TYNE, NE12 8EG

0870 464 8999 [email protected] WWW.PHOENIXSECURITYUK.CO.UK