Personal debt • Organizational success • Regulatory compliance FOR STRATEGIC BUSINESS IDEAS www.managementmag.com MARCH 2010 $5.50 A practical approach to IT disaster recovery Strong negotiating principles set the foundation for a deal Kambiz Asrar-Haghighi, CMA, product marketing manager, LightHaus Logic Inc. Understanding the customer Using his background in engineering and business, Kambiz Asrar-Haghighi, CMA, helps the retail industry connect with customers. A new level of possibilities for CMAs. The AU Executive MBA builds on the CMA foundation of financial expertise and strategic leadership, and broadens your knowledge and understanding in critical management areas like strategy, human resources, marketing and operations. And with our online flexibility, you can advance your career without putting it on hold. Rise further faster with the Executive MBA that has been ranked one of the best in the world by the Financial Times of London. AU Executive MBA. Today’s way. 1-800-561-4650. www.mba.athabascau.ca from the editor Volume 84 Number 1 Publisher Suzanne K. Godbehere Vice-President, Public Affairs and Communications (905) 949-3106
[email protected] Editor-in-Chief Andrea Civichino Fail to plan, plan to fail (905) 949-3109
[email protected] If you’ve ever experienced a power failure while working on an important project Art Director Sean O’Rourke (905) 949-3132 on your computer, you’ll understand the feeling of panic that ensues after
[email protected] realizing that the document you’ve been working on for hours may be gone Translation and Joanne Beauchamp for good. Although there are ways to recover a lost document, imagine losing Co-ordination Hélène Arseneault something that may not be as easy to recover — your company’s server and (514) 878-1105 its data backup.