North Yorkshire Care and Support Services Directory 2016/17

Home , Barkston Ash, Bedale, Boroughbridge, Eggborough, Embsay, Embsay with Eastby

Whitby

Whitby harbour

The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes

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Welcome from North Yorkshire County Council 4 Sensory services 39 Independent Care Group (York and North Yorkshire) 5 Mental health 41 Regions covered by this Directory 5 Dementia 41 Introduction 6 Care homes 42 Further assistance in your search for care 6 Types of care home 42 Out of county care 42 Keeping you independent 6 Care homes checklist 43 Living Well in North Yorkshire 6 Residential dementia care checklist 44 Health and wellbeing 8 Making life easier at home 9 Paying for care 45 Getting out and about 13 Paying for non-residential care and support 45 Paying for residential care and support 48 Accessing care and support 14 Self-funding advice 48 Assessment 14 Third party payments 50 Eligibility 14 Essential information 50 You’re in charge 16 Disclosure and Barring Service 50 Personalised care and support 16 Safeguarding adults with care and support needs 50 Your Support, Your Way 16 Advocacy Services in North Yorkshire 52 Personal Budgets 16 Making a complaint about care services 52 Direct Payments 17 How solicitors can help 53 What care is available? 18 Inspecting and regulating care services 53 Leaving hospital 18 Palliative and end of life care 54 Short-Term Assessment and Reablement Team (START) 18 Tell Us Once 54 Staying at home 19 Useful contacts 54 Telecare 19 Local useful contacts 54 Other equipment available 20 National useful contacts 57 Adapting your home 21 Day care centres 58 Occupational therapy 21 Libraries 60 Access to food and drink services 22 Care homes and care home with nursing listings 63 Handyperson service 22 • Craven 63 Getting help in your home 23 • Hambleton 65 Home care agency checklist 25 • Harrogate 67 Home care provider listings 27 • Richmondshire 73 Support for carers 33 • Ryedale 75 • Scarborough 76 Housing with care 35 • Selby 79 Extra care housing 35 Sheltered housing 36 Index 80 Close care housing 37 All the listings in this publication of care Housing options for younger adults with additional needs 37 homes, care homes with nursing and home care providers are supplied by the Specialist care 38 Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion Learning disability 38 of advertisements for homes and agencies in this Directory does not act as Physical disability 38 an endorsement or recommendation by North Yorkshire County Council.

To obtain extra copies of this Directory, free of charge, call the Customer Service Centre on 01609 780780.

This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud Alternative formats option for those requiring the information in the spoken word.

Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from North Yorkshire County Council

Welcome to the fifth edition of North Yorkshire’s Care Services Directory. This 2016/17 edition will provide you with information on health and social care across the County. North Yorkshire County Council is pleased to be working with the Independent Care Group on this Care Services Directory. Last year has seen the biggest reform to social care in over 60 years, with the introduction of the Care Act from April 2015. It modernises the law, recognising the right of people to make their own decisions about their care and support, and new rights for carers. We are already doing, or working towards, many of the things that are new within the Act. We want people in North Yorkshire to maintain their independence for as long as possible and enjoy the best possible quality of life. Fundamental to enabling you to make the right decisions about care and support will be high quality information and advice. This Directory is one way of providing information, but we will continue to work with our partners to improve the range of information available. We are working closely with our We know that making decisions about social care can health colleagues to join up health and social care be daunting, particularly if you have had no involvement services to give the best community-based care when it with social care before. This Directory provides clear, easy is needed. to understand guidance so that you can be confident We also work closely with the Care Quality you are making the right decisions. Commission’s (CQC) inspectors and with care providers to make sure we maintain high quality standards in County Councillor Clare Wood, Executive Portfolio the care provided to people in North Yorkshire. New Holder, Adult Social Care and Health Integration regulations for registered residential, nursing and domiciliary services focus very much on improving County Councillor David Chance, Executive Member outcomes for adults who need support. These changes for Public Health and Prevention will underline the importance of people who use care services having a say, and being able to make decisions, Richard Webb, Corporate Director, Health and Adult about how to keep healthy and get the right care Services and support. We will also continue to have a strong commitment to safeguarding those adults who may be at risk of experiencing abuse or exploitation. Even though the whole country is having to make some difficult financial choices, we remain committed to providing good quality help and care. Whatever your circumstances, whether you pay for your own North Yorkshire County Council care or not, you can contact North Yorkshire County Customer Service Centre Council for information, advice and guidance. Where it is Telephone: 01609 780780 appropriate, we will ask our own social care staff to help Email: [email protected] you or to make contact with other services which may Website: www.northyorks.gov.uk be of assistance.

4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Independent Care Group (York and North Yorkshire)

On behalf of the Independent Care Group (ICG), I am looking at their latest inspection report from the regulator, delighted to support this latest edition of the Care Services the Care Quality Commission (CQC). Directory and hope that you find the information in it For our part, the ICG is the regional body responsible useful. for representing and supporting local independent care If you are beginning your journey towards finding a care providers, both private and voluntary. For over a decade, package that is right for you or your loved one, the good we have been helping providers to offer top quality care to news is that you will have the choice of quality care of all older and vulnerable people. kinds and in all combinations. Around 80% of social care in this area is provided by the We are so fortunate that the local area can boast a whole independent sector. That includes residential care, care army of exceptional, warm and dedicated people with the provided to people in their own home, supported living, motivation and enthusiasm to help you and your family go extra care housing and day care. We work with North on enjoying life together. Yorkshire County Council, City of York Council, the local In 2016 we have an ever-changing landscape in social Clinical Commissioning Groups and the CQC, to try to care and it can be hard for those looking to use services to ensure that the care provided matches the care required. keep up. That is why this Directory is such an invaluable tool We’re here to help so, if you’re a provider, please in helping find the care package that is right for your family. do get in touch or visit our website at: www. It sets out all the different types of care available in this area, independentcaregroup.co.uk or call: 01423 816582. as well as how to access that care and how to fund it. We are proud of the care provided by the independent With people’s care needs becoming ever more complex care sector in this area and hope that, with the help of this and the services offered by providers changing to meet guide, you will find the support you and your family need. those demands, it has never been more important to look at all your options when considering the care you need. Mike Padgham Once you have identified your choices, always pay a visit Chair to the care services to help you to decide. Don’t forget you Independent Care Group can also find important information about care providers by (York and North Yorkshire)

Regions covered by this Directory

SCARBOROUGH DISTRICT

RICHMONDSHIRE DISTRICT HAMBLETON DISTRICT RYEDALE DISTRICT

CRAVEN DISTRICT HARROGATE DISTRICT

Craven Ryedale Care homes 63 SELBY Care homes 75 Care homes with nursing 65 DISTRICT Care homes with nursing 75 Hambleton Scarborough Care homes 65 Care homes 76 Care homes with nursing 66 Care homes with nursing 78 Harrogate Richmondshire Selby Care homes 67 Care homes 73 Care homes 79 Care homes with nursing 70 Care homes with nursing 73 Care homes with nursing 80

Visit www.carechoices.co.uk for further assistance with your search for care 5 Introduction The information in this Care Services Directory has been task. Making any change in your life will require major compiled by the Health and Adult Services Directorate of decisions and we are trying to provide you the basic North Yorkshire County Council. We used to be known as information and guidance you will need in this Directory, ‘social services’. and give you the details of other organisations that may When the words ‘we’ and ‘us’ are used in the Directory it be able to help. In the first instance, you can always call means Health and Adult Services. North Yorkshire County Council’s Customer Service Centre Lots of people will pick up this Care Services Directory for advice on: 01609 780780 or email: looking for advice and information about adult social care. [email protected] The Directory aims to give an overview of all aspects of You may also find North Yorkshire County Council’s adult social care to everyone who is looking for care and community directory helpful, which is available at: support. www.northyorks.gov.uk/article/23585/Community- If you are thinking about care and/or support, either directory for yourself or a loved one, it can be a challenging

Further assistance in your search for care

This Directory’s free helpline provides an information and you’re looking for while taking into account your personal advice service encompassing care and accommodation. needs and interests. A personalised report can be generated for you, providing This service is completely free, so let the helpline take details of all home care providers, care homes or care some of the strain and help you to find the appropriate homes with nursing that meet your criteria. One call to care and support for you. You can also search online at: the freephone number: 0800 389 2077 will enable the www.carechoices.co.uk service to build a profile of exactly what type of care Keeping you independent There is growing evidence that small improvements local community and having access to good quality to your life or circumstances can improve your health, advice and information will prevent, reduce or delay your wellbeing and independence. Evidence suggests that need for long-term health and social care support. increasing your confidence, developing links into your

Living Well in North Yorkshire

As part of our wider prevention programme, we have What does the service do? invested in a new Living Well team. Living Well Co- Living Well in North Yorkshire aims to improve the health, ordinators work with individuals (and their carers) who wellbeing and independence of adults and, in doing so, are on the cusp of becoming regular users of health reduce their use of formal support services, including and social care services by helping them to access their emergency admissions to hospital. The core principles of local community and supporting them to find their own the service are to: solutions to their health and wellbeing goals. This will help • Provide free, time-limited, targeted support where to reduce loneliness and isolation and help to prevent or appropriate. resolve issues before they become crises. As well as working with many teams within the council • Promote independence and self-help. (such as public health and Stronger Communities), the • Work with individuals, not do things for them. Living Well team also works in partnership with NHS • Facilitate self-assessments and make referrals where clinical commissioning groups, district councils and appropriate. voluntary, community and social enterprise (VCSE) organisations. • Complement existing services.

6 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Living Well in North Yorkshire continued

• Provide practical advice, information and support.

If you meet the crtieria for our Living Well service, a Living Well Co-ordinator will spend time with you on a one-to- one basis to:

• Identify what is important to you, what potential networks of support you have and what your priorities are. They will work with you to achieve the outcomes that are important to you.

• Help you make simple changes to your lifestyle and your home environment. This may, for example, include providing basic advice to help you be more active, improve your mobility and, therefore, increase your independence and reduce the risk of falling.

• Identify barriers and challenges to maintaining or improving your wellbeing and independence, and help • Are lonely and/or socially isolated. to remove those barriers. For example, finding ways for you to attend a local community group. • Have had a recent loss of a support network; including bereavement. As well as supporting you to maximise your own health, wellbeing and independence, Living Well Co-ordinators • Have had a loss of confidence due to a recent change have excellent knowledge of local services and initiatives or event. and, where necessary, they will support you to access • Require face-to-face information, advice and guidance. those services. This might range from access to home adaptations, This may be older people or people with physical or such as a grab rail to prevent you having a fall in your learning disabilities, sensory impairments or mental health home, or support to access a local friendship club to stop needs (see page 14 for information on eligibility). you feeling isolated, to providing advice on healthy living How do you access the service? and sign-posting to lifestyle services. When you contact us, an adviser will refer you to the Who can the service help? Living Well team if you meet the requirements for the Living Well can support adults who are currently not service. Please call our Customer Service Centre on: eligibleWHAT for ongoing ARE social THE care support CARE and who: OPTIONS? 01609 780780 or email: [email protected] HOW WILL I KNOW WHICH TO CHOOSE? WHAT AREIF MUM THE DOESN’T CARE OPTIONS? AGREE? WHATHOW WILL ARE ITHE KNOW CARE WHICH OPTIONS? TO CHOOSE? HOWWHATVISIT THE WILL IFARE NEWMUM ITHE KNOW CARE DOESN’T CARE SELECT WHICH OPTIONS? AGREE? WEBSITE TO CHOOSE? WWW.CARESELECT.CO.UK WHATHOW WILL IF MUM I KNOW DOESN’T WHICH AGREE? TO CHOOSE? WHATVISIT THE IF NEWMUM CARE DOESN’T SELECT AGREE? WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION:

0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800 389 2077 VisitCALL www.carechoices.co.uk CARE SELECT FOR MORE INFORMATION:for further assistance with your search for care 7 0800WHATCALL CARE ARE389 SELECT THE2077 FOR MORE CARE INFORMATION: OPTIONS? 0800HOW WILL 389 I2077 KNOW WHICH TO CHOOSE? WHAT IF MUM DOESN’T AGREE?

VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077 Health and wellbeing

Looking after our health and wellbeing is key to ensuring Mental health that we feel good, live well and enjoy life. There is a range Find out about maintaining your mental health of services and support to help you to make changes to through an awareness of potential issues and how to your lifestyle. prevent them developing: www.northyorks.gov.uk/ article/28018/Mental-health-promotion The Public Health team at North Yorkshire County Council provides a range of information on health and wellbeing Learning disabilities on the Staying Healthy webpages: Find information and support if you have a learning disability: www.northyorks.gov.uk/article/28226/ Drugs, alcohol and smoking Learning-disabilities Find advice and support about stopping smoking, drug and alcohol misuse and hepatitis C: www.northyorks. NHS Health Checks gov.uk/article/24085/Drugs-alcohol-and-smoking Find out how to reduce your risk of developing health problems with an NHS Health Check: www.northyorks. Healthy lifestyles gov.uk/article/28919/NHS-Health-Check Find out about breastfeeding, eating healthily and maintaining a healthy weight and good oral health: www. northyorks.gov.uk/article/24084/Healthy-lifestyles Useful websites Health and the environment Find out about skin awareness and sun exposure risk, NHS Choices: www.nhs.uk the risks to health from climate change and avoiding NHS Health Checks: infection: www.northyorks.gov.uk/article/24087/ www.nhs.uk/Conditions/nhs-health-check Health-and-the-environment Change4Life: www.nhs.uk/change4life Long-term conditions Find out about reducing the risks of developing cancer, diabetes or heart disease as well as treatments for these conditions. You can also find out how to help yourself to stay healthy: www.northyorks.gov.uk/article/24088/ Long-term-conditions

Older people Find out about winter health, fuel poverty, falls prevention and healthcare for older people: www.northyorks.gov.uk/article/24089/Older-people

Sexual health and contraception Find out about sexual health, chlamydia screening, HIV and contraception: www.northyorks.gov.uk/ article/24086/Sexual-health-and-contraception

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • search by postcode/town and care type • Information on standards of care • links to the latest inspection reports • extra information, photos and direct website links for hundreds of providers • request a brochure • checklists to take with you when you visit developed by the publisher of this Directory Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

8 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Making life easier at home

In the living room

Plug with handle

Easi-reach

B N O R Y

Chair raisers

WHAT IS DIFFICULT FOR YOU? EXAMPLE SIMPLE SOLUTIONS EXAMPLE COMPLEX SOLUTIONS

GETTING IN AND OUT • Block of foam in chair base • Buy an electric riser chair OF CHAIRS • Buy ready-made chair raisers if your Standing up from sitting is difficult chair is too low • Buy a new chair – get professional help to make sure the height is right • Take regular, gentle exercise

OPENING AND CLOSING • Move any furniture out of the way • Remove the window opener WINDOWS • Install/purchase a fan • Install environmental controls or Can’t reach the windows • Purchase a gadget to open/close window air-conditioning Not secure to leave windows open • Install new windows

CONTROLLING THE HEATING • Change the switches • Move the heating controls Can’t reach the controls for the fire • Fit a timer switch • Install new or additional heating system or heating • Purchase a standalone heater

SWITCHING LIGHTS ON AND OFF • Install a light switch toggle • Move the light switches Can’t reach the switch • Purchase a socket extension • Replace the light switches The switch is difficult to use • Purchase handi-plugs • Install environmental controls

KEEPING WARM • Replace the fire with a heater • Get a grant to insulate your house Insulating your home • Apply for the winter fuel payment • Change to a cheaper heating system Affording the fuel • Use a trolley to safely transport the fuel • Change to an easier-to-use heating system Carrying the fuel

WATCHING TV • Use subtitles • Request an assessment for a hearing aid Hearing the sound of the TV • Purchase wireless headphones • Install a room loop

You can visit North Yorkshire County Council’s website to complete an online self-assessment to look into ways to support you at home at: www.northyorks.gov.uk/article/28938/AskSARA-for-advice-and-support-to-help-daily-living

Visit www.carechoices.co.uk for further assistance with your search for care 9 In the bedroom

Pillow raisers Easy grip scissors

M T W T F S S

Bed raisers Pill dispenser

WHAT IS DIFFICULT FOR YOU? EXAMPLE SIMPLE SOLUTIONS EXAMPLE COMPLEX SOLUTIONS

GETTING IN AND OUT OF BED • Learn new techniques for moving safely • Use a transfer board Standing up from sitting on the bed • Purchase a leg lifter • Install a hospital bed • Raise the bed • Buy an electric adjustable bed • Fit grab rails • Use a mobile hoist or a ceiling track hoist

SITTING UP IN BED, TURNING • Change bedding • Buy a bed cradle/bed ladder OR ROLLING OVER • Learn new techniques for moving safely • Use a bed lever Bed is too soft • Purchase a pillow raiser • Buy a specialised mattress Bedding is too heavy • Change the mattress • Install a drop-down rail Nothing to lean on • Install an over-bed pole

KEEPING WARM IN BED • Buy a heavier duvet Checking the safety of your electric • Buy thermal clothing blanket • Contact an electrician about any electrical blanket safety concerns

GETTING DRESSED • Learn new techniques for dressing • Consider home support Difficult to reach all of your body • Buy simple gadgets: long-handled shoe horn; elastic shoe laces; dressing stick; button hook; stocking aids • Contact n (see key below) regarding an assessment of needs

CUTTING YOUR NAILS • Buy easy grip scissors • See a podiatrist Can’t reach your feet Hard to hold scissors

TAKING YOUR TABLETS • Ask your pharmacist for an easy to • Get a pill dispenser with days and times on Opening bottles open bottle • Get an automatic pill dispenser Remembering to take tablets • Keep a note when you have taken a tablet • Ask someone to prompt you

READING THE TIME • Buy a clock with larger numbers • Buy a clock that ‘speaks’ Seeing the clock to tell the time n If you think you need an assessment, please call our Customer Service Centre on: 01609 780780 or email: [email protected]

10 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care In the kitchen

Teapot tipper Large handled cutlery

Pan handle holder Liquid level indicator

Perching stool Chopping board with spikes

WHAT IS DIFFICULT FOR YOU? EXAMPLE SIMPLE SOLUTIONS EXAMPLE COMPLEX SOLUTIONS

REACHING CUPBOARDS • Re-arrange things in cupboards/on • Alter the spring in the door closers Cupboards are too high or low surfaces • Lower or raise the cupboards Cupboards are too deep • Buy an Easi-Reacher or Handi-Reacher Cupboard doors are too heavy

USING TAPS AND SWITCHES • Fit tap turners • Change switches Taps or switches are too awkward • Purchase Handi-Plugs • Raise or reposition taps Can’t reach taps or switches • Fit lever taps or new taps • Alter the kitchen

CUTTING, CHOPPING, • Sit at a table • Use a food processor PREPARING AND COOKING FOOD • Consider kitchen gadgets including: • Purchase a perching/high stool Work surface too high or low knife with a thick handle; chopping • Buy a trolley Hard to grip packets or jars board with spikes; pan handle holder; • Change the height of the work surface Hard to grip a knife teapot tipper; lid gripper • Make space under the work surface for Pans or kettles are too heavy to lift your knees when sitting

MOVING AROUND THE KITCHEN • Re-organise the furniture • Review mobility equipment used Not enough space • Adapt the kitchen • Consider the suitability of the kitchen

EATING AND DRINKING • Use large handled cutlery • Buy a trolley Cutlery is hard to grip • Use a non-slip mat • Consider home support for meal times Food/plate keeps slipping • Use a lightweight insulated cup Can’t carry food to table • Use a cup with two handles Can’t lift cup • Contact n (see key below) regarding an assessment of needs

LAUNDRY AND IRONING • Install a wall-fixed ironing board • Raise/lower the washing machine Washing machine is too high or too low • Change the washing machine or iron Putting up ironing board n If you think you need an assessment, please call our Customer Service Centre on: 01609 780780 or email: [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 11 In the bathroom

Grab rail Shower board

Tap turners Toilet seat and support frame

Long-handled sponges Raised toilet seat WHAT IS DIFFICULT FOR YOU? EXAMPLE SIMPLE SOLUTIONS EXAMPLE COMPLEX SOLUTIONS

WASHING HANDS, FACE AND BODY • Install tap turners • Install lever taps or new taps Turning the taps • Purchase a long-handled sponge • Purchase a stool Standing at the basin • Purchase a flannel strap • Raise or lower basin Basin is too low or too high • Contact n (see key below) regarding an • Consider home support Can’t reach all parts of the body assessment of needs

HAVING A BATH • Have a strip wash • Install lever taps or new taps Turning the taps • Purchase a non-slip mat for the bath • Install a bath lift Stepping into the bath • Install tap turners • Use a mobile hoist Risk of slipping in the bath • Buy a long-handled sponge • Use a ceiling track hoist Getting up out of the bath • Use a half-step • Replace the bath with a shower Washing your back • Install grab rails • Convert the bathroom to a wet room • Use a bath board or bath seat • Consider home support

DRYING YOURSELF • Heat the bathroom safely • Change the floor covering Floor is slippery • Use a non-slip mat • Purchase a hot air body dryer Room is too cold • Purchase a towelling gown Difficulty in drying your body

USING THE TOILET • Install a raised toilet seat • Review mobility equipment used Toilet is too high or too low • Use a combined toilet seat and • Adaptation to bathroom Difficult to clean yourself support frame • Consider home support Flush lever is awkward • Install a flush lever extension Toilet is hard to get to • Contact n (see key below) regarding an assessment of needs

CLEANING TEETH • Purchase a toothbrush gripper Gripping the toothbrush • Purchase an electric toothbrush Standing at the basin • Use a stool

HAVING A SHOWER • Have a strip wash • Use a shower board Difficult to stand for long shower • Use non-slip mats • Use a shower chair or stool Shower too high • Purchase a half-step • Replace shower controls Shower controls are awkward • Contact n (see key below) regarding an • Consider home support Shower is slippery assessment of needs n If you think you need an assessment, please call our Customer Service Centre on: 01609 780780 or email: [email protected]

12 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Getting out and about

Community transport schemes There is a wide range of schemes available across North Yorkshire to help you get out and about so that you can access services in the community. For more information, visit our community transport page on the North Yorkshire County Council website, which provides an A-Z of the community transport operators across North Yorkshire, broken down by geographical area.

Demand responsive transport Demand responsive transport is pre-booked transport that uses taxis or minibuses to provide transport to areas that are not served by conventional bus services. We are working closely with community transport • Have a disability, or have suffered an injury which has a operators to increase the availability of these lifeline substantial and long-term adverse effect on your ability services where public transport is not available. to walk. Details of the demand responsive services that operate in the county can be found on our website. • Have been refused an application for a driving licence due to physical fitness, not including the misuse of Bus passes drugs or alcohol. There are two main types of bus pass available as follows: Companion bus passes for disabled people Senior person’s bus pass You can apply for a bus pass for a companion to travel Older people of pensionable age are entitled to free off- with you if you are disabled and meet the eligibility peak travel on local bus services anywhere in England. criteria. Your companion need not travel with you on Disabled person’s bus pass every journey or be the same person each time. They Disabled people are entitled to free off-peak travel on cannot use the pass without you. local bus services anywhere in England. Applying for a bus pass You must meet one or more of the following criteria: You can check whether you are eligible for a bus pass, and apply or renew your bus pass, by visiting the ‘Bus Passes’ • Be blind or partially sighted. section on the North Yorkshire County Council website. • Be without speech.

• Not have arms, or have long-term loss of the use of Further details regarding transport in North Yorkshire both arms. are available at: www.northyorks.gov.uk/resident/ • Be profoundly or severely Deaf. transportandstreets/publictransport

• Have a learning disability. Blue Badge parking permits The national Blue Badge scheme helps people with severe mobility issues that travel as drivers or passengers to park close to their destinations. For more information about the scheme, including how to apply for or renew a badge, visit: www.northyorks.gov.uk/resident/ healthandsocialcare/disabilities If you need assistance accessing information outlined in this section please visit your local North Yorkshire library where a library assistant will support you, or contact our Customer Service Centre on: 01609 780780. A list of libraries in North Yorkshire can be found on page 60.

Visit www.carechoices.co.uk for further assistance with your search for care 13 Accessing care and support

If you contact us to ask for help and support, you will more information regarding Living Well). If the adviser firstly speak to one of our specialist advisers in the thinks that you might need information and advice from Customer Service Centre, who can talk to you about a professional, or care and support services, you will be your situation. The adviser may be able to point you in referred to a member of staff in our care and support the direction of help and support that you can access team to arrange an assessment of your needs. for yourself or to the Living Well team (see page 6 for

Assessment

Assessment and the impact your needs have on your wellbeing. A If you think that you might need care and support, you more comprehensive or specialist assessment may then should contact us for an assessment. Anyone can request follow, depending on the nature of your particular needs a needs assessment, even if you are likely to have to pay and circumstances. See below for more information on for the full cost of your care. It is recommended that you eligibility. consider having a needs assessment before purchasing the care you think you might need as there may be Promoting your wellbeing solutions that enable you to remain independent for We can help to promote your wellbeing in a number of longer. ways. There is no set approach, and how this happens During your assessment, we will work with you to will depend on your needs, goals, wishes and how these identify your needs by looking at the factors that affect impact on your wellbeing. We will consider each case your independence and wellbeing. In discussion with you, based on you as an individual and, during the assessment and your carers if you like, we will agree the likely effect process, will consider with you the most relevant aspects on your independence, or how likely it is that your home of your wellbeing and how your needs impact on this. life will be more difficult, break down or become unsafe, You can start the assessment process by contacting the if you don’t have appropriate social care support within Customer Service Centre on: 01609 780780 or emailing: specified timescales. [email protected] Increasingly, assessments are completed through a supported assessment process, with you leading the process, as you are the best judge of your needs and Will there be a charge for services provided? how they can be met. When the assessment has been There may be a charge for services; for a full completed, an eligibility decision will be made based description about charging for services, see page 45. on your needs and the outcomes you want to achieve

Eligibility

Before we move on to talk about adult social care services, • Whether and to what extent this impacts on your it’s important to look at how we decide who will be wellbeing. eligible to receive social care support from us. After your assessment (see above), we will make a The Care Act 2014 introduced a national eligibility decision on whether you are eligible for care and support threshold, which is the same across England. It consists and will explain any decision to you. If you have eligible of three criteria, all of which must be met for your needs needs, and want our help to meet them, then we will to be eligible. The eligibility threshold is based on finding discuss this with you, as well as assessing your finances out: to determine how much any care and support is likely • Whether your needs are due to a physical or mental to cost you. For more information regarding the financial impairment or illness. assessment go to page 45. • To what extent your needs affect your ability to achieve If you are eligible for support two or more outcomes. If you are eligible for social care support, we will complete

14 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Eligibility continued a financial assessment to understand whether you will need to pay towards some, or all of the cost of the Carers’ eligibility support. This will depend on your income and any savings Following the implementation of the Care Act, carers you may have. See page 45 for more information on now have the same rights to an assessment as the financial assessments. person they care for. Just like adults with care and support needs, we will If you are not eligible offer carers an assessment to see whether they have If your level of needs means you are not eligible for eligible needs in their own right. support from us, we will offer free advice and information and put you in touch with other organisations and A carer may have eligible needs if they meet the services in your community that may be able to help you. following: Many people find that seeking advice from us is helpful • Their needs are caused by providing necessary care in finding their own solutions because it provides an for an adult. opportunity to discuss their situation with a social care professional. As a result:

• Their health is at risk.

Or:

• They are unable to achieve specified outcomes.

And:

• As a consequence, there is, or is likely to be, a significant impact on their wellbeing.

For a full list of the specified outcomes for both adults with care and support needs and carers, please see the Department of Health’s guidance at: www.gov.uk/government/publications/care-act- 2014-statutory-guidance-for-implementation

If your needs change If your care and support or caring needs change, you can always ask us for a reassessment. Simply speak to your social care worker or contact our Customer Service Centre developed by the publisher of this Directory by emailing: [email protected] or calling: 01609 780780. For further information, visit our website: With so many providers to choose from, www.northyorks.gov.uk where do you start? www.carechoices.co.uk can help

Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Visit www.carechoices.co.uk for further assistance with your search for care 15 You’re in charge We have included a section called ‘You’re in charge’ in this Directory because this principle guides all our social care guidance, information and support. Whatever your level of involvement with us, we want you to be assured that your needs and wishes will be paramount throughout the process.

Personalised care and support

In the traditional system of social care, professionals made approach of prescribed care, by putting people in control many of the decisions about the support people could of the support they need to live the life they choose. It have and who would provide it. As a result, people often recognises that some people can manage their support had limited choice about the services they might receive. on their own whilst others need help – from family or ‘Your Support, Your Way’ seeks to replace this old friends or people who are paid to help.

Your Support, Your Way

Your Support, Your Way aims to improve the way we work in Health and Adult Services, to provide better services for people who need social care and improve how we work with organisations that provide support. It gives us an opportunity to think more innovatively about how social care services are delivered without increasing the costs.

How does it work? Your Support, Your Way is for adults who are eligible for social care (for information on eligibility see page 14). It allows you to have choice and control over your life by letting you make decisions about the support that you need. It asks how you want to live your life, what you want to achieve and what support you need to do this. Support to carers can also be given to help them continue to carry out their caring role and to maintain a life outside caring.

Personal Budgets

If you or your carer is eligible for social care support, Your Personal Budget can be taken in a number of ways: you may be entitled to a Personal Budget based on an assessment of your eligible social care needs. You may • Managed Personal Budget – you ask the council to need support or help to manage day-to-day activities and arrange and buy services on your behalf. everyday tasks such as washing and dressing, help with • Individual Service Fund – you ask a provider to hold and eating and drinking or getting out into the community. manage your Personal Budget and work with them to A Personal Budget is the amount of money it would plan how it is spent. cost to meet your eligible care and support needs. We may contribute towards this cost if you are eligible • Direct Payment – you (or your nominated person) hold following a financial assessment, see page 45. Your and manage the Personal Budget yourself. You have full Personal Budget allows you to choose what services you choice and control over how it is spent. use, and when and how you receive them.

16 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Direct Payments

Direct Payments are financial payments made to people Direct Payments, people or agencies employed are who have been assessed as eligible to receive support accountable to you and not to North Yorkshire County from North Yorkshire County Council. We can make a Council. Anyone you employ should first be checked by Direct Payment to most people who need our support the Disclosure and Barring Service (DBS) to ensure your and are eligible, including: safety. Please read the Essential Information section on page 50 for more information about DBS checks. • People who have been assessed as needing care and You can use your Direct Payment creatively, as long support (including those with mental health needs) as the money is spent to meet your needs and is used aged 16 and over, incorporating short- as well as longer- lawfully. The flexibility that these payments allow means term needs. it is impractical to outline what the money can be spent • Carers over 16 for carers’ services. on. However, there are certain things on which these payments cannot be spent, for instance: • Parents of disabled children, for children’s services. • Services that should be provided by the NHS. Instead of us arranging or providing services directly, • Routine living expenditures, such as utility and you could use these payments, either by yourself or with household bills. assistance, to purchase support that you consider most appropriate to meet your assessed social care needs. In • Residential or nursing care. addition, carers could also receive an element of financial • Employing a spouse, partner or other close relative, if support to help them to continue in their caring role. that person lives with you in the same household. You do not have to take your whole Personal Budget as a Direct Payment, you can choose to combine a Direct • Anything that does not meet your agreed needs. Payment with a Managed Personal Budget or Individual Service Fund to have services purchased or provided by Most Direct Payments are made to meet regular ongoing us or an external service provider. support needs, however they can also be made as a single payment, for example, to purchase equipment or a short Why would I want a Direct Payment? respite break. Direct Payments allow more control over the decisions that affect your life. They provide more flexibility and What do I do next? choice, as you can buy appropriate support tailored to If you are interested in Direct Payments, you can call our your individual needs. Customer Service Centre on: 01609 780780 or email: [email protected] What can Direct Payments be used for? It is important to know that, as well as an assessment If you receive a Direct Payment, the money is used to to determine your care and support needs, a financial arrange support to meet your eligible needs. You may assessment will need to be undertaken to determine choose to employ someone directly, to buy services from whether a Direct Payment could be offered to you (for an independent or voluntary sector provider or purchase more information regarding the financial assessment go equipment to help you live more independently. With to page 45).

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 17 What care is available? This section is about the guidance, support and care that very complex needs but wants to stay at home. Some of we can provide. It describes all parts of the social care these sections may not be relevant to you, others may process, from someone who might be leaving hospital be of more interest. Feel free to go straight to the section worried about how they are going to cope at home, to that interests you, or browse through the whole section to advice about specialist care for someone who might have give yourself a full flavour of the support available.

Leaving hospital

We work very closely with the NHS in North Yorkshire to an explanation of any charges that may be made; if there ensure that people in hospital are discharged safely and is a cost the exact amount will be determined based on a are able to return to home life as quickly as possible. financial assessment. Our social care staff are available to help with A relative, carer, or a member of the hospital staff may information and advice when you are ready to leave also approach the hospital social care team and ask them hospital. to carry out an assessment, but this will not go ahead No matter which hospital you are in, you can request an unless you agree. assessment of your needs to help you stay independent If you already have a social care service in place, we and confident when you return home. A social care will make an assessment of any other needs you may assessor will come and speak to you to arrange an have and review these against the outcomes you want to assessment which can be completed whilst you are still in achieve after your stay in hospital. hospital, once you return home, or in interim/temporary If you have a carer, they can also be offered an facilities if you are not able to return home straight away assessment and advice and support. A social care worker when you leave hospital. can discuss any issues and give them details of carers’ The assessment involves asking you about your needs, support groups. the outcomes you want to achieve and how we can We can also introduce you to local voluntary support you to maximise your independence to help you organisations that can help with a variety of services such live safely and independently at home. There will also be as laundry and domestic cleaning, or sitting services.

Short-Term Assessment and Reablement Team (START)

A service to help you become more independent but finding that you are no longer managing as well as START provides short-term support in your own home you did, or if you are returning home from treatment in that is designed to help you become as independent as hospital. possible. It does not replace any medical or nursing needs The START programme will not normally last longer you may have and may not be suitable for everyone. than six weeks, and can be significantly less; even days. For example, you may need support to gain or regain Progress will be reviewed with you every week by staff your ability to independently manage your personal care from START. or prepare a meal – the START service will encourage and enable you as much as possible to do things for yourself. How do I find out what skills will help me? A START worker will work with you so that you can learn A member of the START team will talk through what you (or re-learn) important tasks needed for everyday life. They would like to achieve and how the START service can will assist and encourage, rather than do things for you. support this by working with you to complete a START Many people who receive support with START find that assessment. afterwards they can cope very well on their own, without Your goals and ways in which the service can support the need for ongoing social care support. If they do need these goals are agreed with you. This will be written down ongoing support, they may find that they need less. in a document called an Intervention Plan which you and START workers will follow. How do I get START? For many people, START will be discussed when you first How will START work for me? have contact with us. This may be if you are living at home The START Intervention Plan is tailored to meet your

18 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Short-Term Assessment and Reablement Team (START) continued assessed needs and to meet the outcomes that have make. We will let you know the date that the charges been agreed with you. As you make progress, your visits, will commence. For more information on financial or length of visits, may reduce and this will be reflected in assessments and paying for care, see page 45. the Intervention Plan. A social care assessor will discuss with you how to meet any ongoing needs, and any Personal Budget that will be Will I need any special equipment? available to support and manage this. START workers may suggest that you carry out some tasks If you do not need or want ongoing services, START will in a slightly different way to make them easier for you to also discuss with you whether you wish for a referral to be do on your own and, if assistive technology is identified as made to our Income Maximisation Team. They will help to a potential aid to independence, this will be explored with ensure that you are receiving all the financial benefits you you. You may have to purchase small pieces of equipment are entitled to. to make certain tasks easier. START workers will be able to show you a catalogue of equipment and will also provide you or your carer with information about specialist shops in the area. We may also provide some equipment but this would be fully discussed with you. We encourage everyone to take up the use of Telecare and Lifelines (see below for more information).

What happens when START is finished? Once you have reached your optimum independence or if you require ongoing support, the service becomes chargeable and we will carry out a financial assessment to determine any contribution you and/or us will Staying at home

We want people to stay in their homes as long as disability, or are suffering from dementia. Your Support, possible and we know that many people want to be Your Way (explained on page 16) can help you manage surrounded by their possessions, and near to their family independently at home with a little, or a lot, of help. and friends. This, of course, applies to anyone whether The following section gives you some information they are older, frail, recovering, have a physical or learning about the types of support available to you in your home.

Telecare

Telecare uses a range of simple sensors matched to your the alert. If you have not returned after a period of time personal needs which can help you continue to live as agreed with you, i.e. half an hour, it can then raise an alert. independently and safely as possible. These are usually This avoids the risk of someone falling and being left on linked to a Lifeline (a kind of telephone). Telecare can help the floor all night. you and your family in a number of ways, all of which are Following an assessment of your needs, Telecare could designed to support your health and wellbeing. be part of a support plan to assist with things you might One example is a bed sensor. This can be used in a find difficult. It can support you or the person you care for range of situations, i.e. for people at risk of falling, or to by alerting you to certain situations, such as incontinence, alert a carer to assist. It detects a change in pressure, so or where a vulnerable person leaves the property at an if you have got up but are unable to get back to bed, inappropriate time, for example, the early hours of the perhaps after a fall, the sensor can raise an alert. morning. Or it can react to situations such as epileptic However, if you get up at night and usually sit in a chair seizures or fire, where you need help from family, carers or for a while or have a drink, then the system can delay the emergency services. Some examples of how Telecare

Visit www.carechoices.co.uk for further assistance with your search for care 19 Telecare continued can be used are given below: On some occasions it may be more appropriate for calls to go directly to an alternative emergency contact. • A short-term measure as part of START when you need some support, i.e. after ill health to help you become as The Telecare alert process independent as you can. 1. You press the Lifeline button or the sensor raises an alert. • A longer-term measure to make you feel safer in your own home. One lady said ‘I don’t feel alone when I 2. The Lifeline unit is activated and alerts the call centre via am alone. The Telecare can let someone know if I have a the telephone line. problem’. 3. The call centre answers your call and talks to you through the Lifeline. • Telecare can remind you to carry out an action, for example locking your door or taking medication. 4. A response is arranged appropriate to your agreed needs. • Telecare can raise an alert when the temperature in the property becomes too high, for example when the There is a small weekly charge for using Telecare, cooker hob has been left on. depending on your circumstances. However, you may be able to apply for a subsidy to help with this. This will be • Telecare can provide early warning of a sink or bath established through a financial assessment. overflowing.

• Telecare can raise a call to a monitoring centre that can For further information about Telecare or to keep a phone line open to you in an emergency. arrange an assessment, please contact our • Telecare can give people space and time on their own, Customer Service Centre: instead of being checked up on just in case something Tel: 01609 780780 has happened. One lady said ‘I love my family but I just Email: [email protected] want to have some time to myself’. Web: www.northyorks.gov.uk

If a problem is detected then the system sends a signal via the lifeline to a call centre where an alarm can be raised 24-hours a day. The call centres use trained operators, who can speak to you over a speaker on the Lifeline, will have your details and know who to call in an emergency. This could be family, friends, carers or the emergency services.

Other equipment available

We and our partners help people to manage everyday around your home. See page 21 for more information. living more safely and independently. Occupational You will also find a number of mobility aid/specialist therapists and other specially trained staff can give you shops in your local community who can discuss basic advice and assess your needs and the needs of carers. equipment with you. There are many types of equipment that can help you North Yorkshire County Council also has a tool on the to live independently at home. It may be as simple as AskSARA website, which is an online self-assessment tool, fitting a grab rail in the right place to help you get up and to look into ways of helping you with daily activities in down steps safely and easily, or you may need equipment your own home. It is an alternative option to contacting to help you with daily living tasks, such as getting in/out us directly for a needs assessment. To find out more, visit: of bed, using the toilet or turning taps. www.northyorks.gov.uk/article/28938/AskSARA-for- Depending on your individual circumstances, our advice-and-support-to-help-daily-living occupational therapy service can recommend equipment It is important to get the right advice before you buy that enables you to more easily manage daily living any equipment so that you can ensure your money is activities such as bathing, washing, dressing and getting well spent.

20 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Adapting your home

If you have a permanent disability and need an if you are eligible for a grant, you may still have to pay adaptation to your home to help you stay independent, a contribution towards the cost of the adaptation. A you may qualify for a grant from your borough or district financial assessment is completed to determine this. Our council (called a Disabled Facilities Grant). The grants occupational therapy service will be able to provide you are made according to need. You can qualify whether with more information. you are a homeowner or rent privately. However, even

Occupational therapy

Occupational therapists can help you lead a more An occupational therapist can carry out an assessment productive, active and independent life using a variety of to identify what areas of your everyday life are causing methods, including the use of adaptive equipment. They problems. They will discuss your needs with you and can assess your home for hazards and point out things explain what help is available. An assessment and any that contribute to falls. advice or information they give you should be free. The way you access the service will depend on why Health occupational therapy you need occupational therapy. If you have a short-term The health occupational therapy service covers stays condition, for example, if you need support following an in hospital and returning home. It provides a specialist operation, you will access services through the NHS and therapeutic service, including assessment, treatment you should speak to one of the healthcare professionals and ensuring a safe discharge back home after hospital treating you. They will discuss your needs with you and admission. decide if you would benefit from occupational therapy If you are not already in contact with us, please contact and, if so, will arrange an assessment with an occupational the Customer Service Centre on: 01609 780780 or, for therapist as part of your care. our further information, visit: www.northyorks.gov.uk For long-term conditions, such as a permanent physical Relevant details will be taken from you and an assessment disability, occupational therapy is usually accessed will be arranged if it is necessary. through your local council. You should contact us via the A social care assessor or occupational therapist will then Customer Service Centre on: 01609 780780 to arrange come out and talk to you further about the issues you are an assessment with an occupational therapist, or you can facing. be referred for an assessment by:

• Your GP or consultant.

• A nurse.

• Another healthcare professional.

• A social care professional.

If you do not want to access occupational therapy through the NHS or North Yorkshire County Council, you could contact an occupational therapist directly. If you decide to see a private occupational therapist, make sure they are fully-qualified and are a member of a recognised body, such as the British Association of Occupational Therapists. Only healthcare professionals who are registered with the Health Professions Council are allowed to use the title of ‘occupational therapist’. You can see if your occupational therapist is registered by checking the Health Professions Council online register at: www.hpcheck.org

Visit www.carechoices.co.uk for further assistance with your search for care 21 Access to food and drink services

North Yorkshire County Council no longer has a direct and the number of meals per week. Payment is agreed involvement in arranging, delivering or subsidising directly with the meal providers. meals on wheels services. However, we have identified a number of organisations across the county who, usually Royal Voluntary Service operating as social enterprises, can provide meals to Tel: 01723 583309 or 01723 582329 people in their own homes. The organisations include Email: the Royal Voluntary Service which operates across North [email protected] Yorkshire, Age UK in Craven and the Sherburn Visiting Service in Sherburn and district. Age UK North Craven Tel: 01729 823066 You will be able to discuss directly with providers the Sherburn Visiting Service Tel: 01977 681828 service you wish to receive in terms of the type of meal

Handyperson service

Home improvement agencies can help you to live • Free access to our ‘safe traders’ list of approved independently, safely and comfortably at home. They contractors, helping you to avoid rogue traders. provide services for older people, people with disabilities For more information, please contact your local home or anyone who feels vulnerable at home, including improvement agency. families with young children. We work in partnership with district and borough councils and others to offer the following home Craven Home Improvement Agency improvement agency services in North Yorkshire: Telephone: 0345 366 4405 Email: [email protected] Small jobs Website: www.yorkshirehousing.co.uk/home- Many small jobs and basic maintenance can be carried improvement/craven out by a handyperson, including: Hambleton and Richmondshire – Home • Odd jobs – such as replacing light bulbs, securing loose Improvement Agency carpet or putting up shelves or flat-pack furniture. Telephone: 0345 366 4406 • Adaptations – providing and fitting grab rails and Email: [email protected] external hand rails or larger scale adaptations, such as Website: www.yorkshirehousing.co.uk/home- building a step to improve accessibility. improvement/swale • Security – fitting window locks, security chains, Harrogate Home Improvement Agency doorbells and door bolts. The service can also supply Telephone: 0345 366 4402 and install key safes or replacement door locks. Email: [email protected] Larger work or extensions Website: www.yorkshirehousing.co.uk/home- Home improvement agencies provide a technical service improvement/harrogate to support people making use of Disabled Facilities Scarborough and Ryedale Home Improvement Grants. This includes drawing plans; submitting planning Agency and building regulation applications; obtaining quotes; Telephone: 01723 232527 overseeing work and ensuring work is completed to the Email: [email protected] required standard. The agency can carry out the work or Website: www.scarborough.gov.uk/default. project-manage the contractors you choose. aspx?page=12073 Help and advice Selby Home Improvement Agency Home improvement agencies work with us to provide: Telephone: 01757 241010 • Support to prevent accidents at home. Email: [email protected] Website: www.yorkshirehousing.co.uk/home- • Help with accessing benefits or grants to fund work. improvement/selby • Energy efficiency advice.

22 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Getting help in your home

Help in your home is also known as ‘domiciliary care’ and is usually arranged in a manner dependent upon needs: Practical support – This may be to assist with household chores such as shopping, cleaning and assistance with food preparation. Calls from carers can CARE VISITS AT HOME be flexible and assistance can be given for as little as 15 minutes when you need it. Declare your Independence Domiciliary care – In addition to practical support this will involve personal care (assistance with washing, dressing etc), and/or one or more carers to assist with mobility. You may wish to have a carer sleep in your home overnight for security and reassurance. Live-in care – A carer lives in your home, is allowed time off each day and must have a night’s sleep. Live-in care can be arranged as a short respite for your main carer or a permanent arrangement to suit your needs. 24-hour care – This is required when you need assistance or monitoring through the day and night and differs from live-in care in that carers work on a rota to www.bluebirdcare.co.uk ensure that a carer is awake and working both day and Our staff night. Our staff are caring, trained to give medication All service providers, with the exception of those and police checked. delivering practical support only, must be registered by the Care Quality Commission (CQC) which publishes Alternative reports and new quality ratings on providers, following Bluebird Care offers a realistic cost effective an inspection. It is important to be assured that all alternative to residential care. With familiar carers have Disclosure and Barring Service checks, have friends, relatives and possessions around, received necessary training, are properly referenced, and Bluebird Care ‘just happens’. are eligible to work in the UK prior to them visiting your What we offer home. We offer everything from personal care to Check CQC reports and quality ratings at: shopping, cleaning or social visits. In fact www.cqc.org.uk or call the CQC on: 03000 616161. everything you need to stay in the comfort of your own home. Call now for a free no obligation consultation We guarantee good old fashioned service Bluebird Care (Harrogate) 7 Alexandra Road, Harrogate, North Yorkshire HG1 5JS Tel: 01423 529573 Email: [email protected]

Bluebird Care (Scarborough & Bridlington) Cayley Court, Hopper Hill Road, Eastfield, Scarborough YO11 3YJ Tel: 01723 588004 Email: [email protected]

Bluebird Care (Hambleton & Richmondshire) The Granary, Grizzlefield House, Felixkirk Road, Thirsk YO7 2ED Tel: 01845 440271 Email: [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 23 Home. There’s no place like it.

Services include: • Companionship • Light housekeeping • Local transportation and errands • Meal preparation • Respite support • Convalescence support • Shopping • Personal care • Specialist dementia and Alzheimer’s care and much more...

Home Instead is part of a national organisation rapidly building a reputation as one of the UK’s leading care companies allowing older people to continue living in their own homes. Our Caregivers take great pride in helping our client’s to lead a more comfortable and confident life and offer a variety of services tailored to their individual needs. From just a couple of hours a week, to full time care, our service is available 24 hours a day, seven days a week.

For quality home care you can trust in North Yorkshire call: York: 01904 690884 Ripon: 01765 530400 Thirsk: 01845 440510 Malton: 01653 272272 Harrogate: 01423 774490 Being able to live at home can be one Easingwold: 01347 722722 of the most important comforts in Northallerton & Richmond: 01325 467833 someone’s life and because family and friends can’t always be there, we at Home Instead are here to help.

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

Agency 1 £ p/h

Agency 2 £ p/h

Agency 3 £ p/h

Agencies What experience does the agency have in your particular 3 field of need? Can they supply references for you to check? How can you contact the agency in an emergency or 1 outside office hours? 2 1 3 2 Home care agencies providing personal care must be 3 registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate. How hard or easy would it be to make a complaint and 1 how are things then put right? 2 1

3 2 3 How long has the agency been operating? 1 If this is a private contract ask for a copy of the agency’s 2 contract terms and read these carefully with someone 3 you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. How many carers would the agency assign to care for you The Citizens Advice Bureau or Age Concern (now called and would you see the same one every day? If not, how Age UK in some areas) could help with this. does the staff rota operate and what happens if your carer 1 goes on holiday or is sick, will you be notified in advance 2 that a different carer will be attending? 3 1 2 Paid Carers

You should expect your personal preferences, dignity and You will have a care plan drawn up by the agency which privacy to be respected. Discuss this with the agency and the carers will work to. Ask how often this plan will be ask how the most suitable carers for your particular care reviewed by the agency. are chosen. Can you talk to them before deciding? 1 1 2 2 3

3 Carers must be checked with the Disclosure and Barring Carers should be fully trained or be in ongoing training. Service (DBS) and have a criminal records disclosure – Ask the agency about their policies on this. make sure this is the case. 1 1 2 2 3 3

Paying If your care needs do not meet our eligibility criteria and 1 have been arranged privately you should check carefully 2 the fee rates charged and exactly what the payment you 3 make covers.

Visit www.carechoices.co.uk for further assistance with your search for care 25 Live-in Care ® from £695 per week Care and support in your own home • All aspects of personal care • Dementia Care • Light meal preparation and help with daily nutrition • Live-in care and overnight Support • General companionship • Respite care • Shopping, accompanying to hospital, GP etc. …..and much more

The alternative to Care Home admission. Live-in Care enables anyone with care needs to continue living in their own home with a round-the-clock care worker.

Competitive rates, Fully vetted, trained, skilled staff Caremark (Harrogate), Claro Court Business Centre, Claro Road, Harrogate HG1 4BA 08000 121 247 | www.liveincare.info T. 01423 521289 York - 01904 820 919 www.caremark.co.uk/harrogate

Jane Caress Ltd “Elderflower Homecare is an exceptional home caring service, way beyond anything ACCESS TO INDEPENDENCE I could have ever imagined. The pressure and worry you took from me • Help with getting up and putting to bed I will be forever grateful” • Washing and dressing • Daily tasks including washing, cleaning, l Physiotherapy meal preparation and shopping l • Sitting service Occupational • Ensuring medication is taken Therapy • Social visits l Personal Care • 1 hour to full 24 hour support l Meal Preparation Elderflower Homecare is a small family run l WE CAN HELP YOU TO REMAIN IN CONTROL Live-in Care business that provides client centred, high l Appletree House, Leyburn Road, Ellington, Masham HG4 4PF quality care to enable people to lead Handyman & a fulfilling life in their own home. Gardening Tel: 01677 460051 or 07786 924264 l Domestic Duties [email protected] l All our staff have extensive knowledge and Dog Walking expertise for adults with dementia l Daily Living or a physical disability. Equipment l Companionship Dales Community Care We allocate a limited number of carers per l Assisted stair lifts Supporting Your Independence client to achieve a personal approach. and baths l Holiday & Respite Care Our highly trained and experienced staff are dedicated to l Contact us for more information: Adaptions to your providing high quality person centred care within your own home home. To discuss your requirements and find out more about Tel: 01423 324 325 Email: Dales Community Care please telephone 01756 753303. [email protected]

Sig Barn, Wood Lane, Grassington, Skipton www.elderflowerhomecare.co.uk North Yorkshire BD23 5LU Tel: 01756 753303 Mob: 07739 207366 Richmond House, Horsefair, Email : [email protected] Boroughbridge YO51 9AA www.dalescommunitycare.co.uk

26 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care provider listings

ACCESS TO INDEPENDENCE CARE AND CASE MANAGEMENT SERVICES LTD Masham Advert page 26 Middlesbrough Tel: 01677 460051 OP D PD LDA MH SI YA Tel: 01642 713720 OP YA

ACORN COMMUNITY CARE CARE DESIGNED FOR YOU Ripon Harrogate Tel: 01653 699922 OP LDA YA Tel: 07720 219135 OP D PD LDA MH SI YA

AGINCARE CARE FOR ALL York Advert page 26 Scarborough Tel: 01723 584647 OP D PD MH SI YA Tel: 01904 820919 OP D PD LDA MH SI YA CARE SERVICES THIRSK LIMITED AVALON SERVICES Thirsk Advert page 32 Harrogate Tel: 07587 091422 OP D PD LDA MH SI YA Tel: 01423 530053 OP D PD LDA MH SI YA Northallerton CAREFOUND HOME CARE Tel: 01609 783883 OP D PD LDA MH SI YA Harrogate Scarborough Tel: 01423 774070 OP D LDA MH SI YA Tel: 01723 356540 OP PD LDA MH YA CARELINE ASSIST Skipton Selby Tel: 01756 793129 OP D LDA MH YA Tel: 01757 701596 OP YA AVON LODGE AND AVON LODGE ANNEX CAREMARK (HARROGATE) Harrogate Harrogate Advert page 26 Tel: 01423 562625 OP LDA MH YA Tel: 01423 521289 OP D PD LDA MH SI YA AD BELLE VUE MILLS CAREWATCH SCARBOROUGH AND SELBY Skipton Scarborough Tel: 01609 532449 OP D PD LDA MH SI YA Tel: 01723 585355 OP D PD SI YA

BLOSSOM HOME CARE LTD COASTAL CARERS Northallerton Advert outside back cover Scarborough Tel: 01609 751644 OP D PD LDA MH SI YA Tel: 01723 581334 OP D PD MH SI YA

BLUEBIRD CARE CONTINUED CARE FROM OAKVILLE LTD (HAMBLETON AND RICHMONDSHIRE) Harrogate Thirsk Advert page 23 Tel: 01423 871003 OP D PD LDA MH SI YA Tel: 01845 440271 OP D PD SI YA Settle BLUEBIRD CARE (HARROGATE) Tel: 01729 810600 OP D PD LDA MH SI YA Harrogate Advert page 23 CRAVEN COMMUNITY AND VOLUNTARY SERVICES Tel: 01423 529573 OP PD LDA YA Skipton BLUEBIRD CARE Tel: 01756 795838 OP YA (SCARBOROUGH AND BRIDLINGTON) CRAYKE HOUSE Scarborough Advert page 23 Easingwold Tel: 01723 588004 OP D PD SI YA Tel: 01609 533651 OP D PD LDA MH SI YA BOTTON VILLAGE DOMICILIARY CARE GROUP CREATIVE SUPPORT – WHITBY SERVICE Whitby Whitby Tel: 01287 661366 OP LDA MH Tel: 01947 825091 LDA

Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs Advertisers are highlighted

Visit www.carechoices.co.uk for further assistance with your search for care 27 Independent LivingLiving

Raising the standards We are a bespoke care company offering tailored care packages to suit individual needs to promote independence A company that cares in your own home. 24 hour Service We are a privately ran care Night Stays company who provide a personal Personal Care service to people who want to Medication Management maintain their independence within Dementia/Alzheimer Care Meal Preparation their own homes. Available to cover morning, lunch, Domestic Cleaning tea and bed calls or longer periods if required. Pet Care Shopping Trips/Companionship Service The service we offer: Gardening Service • Personal care • Shopping calls Transportation to Appointments • Food preparation • Light house work We Even Cover the Hard to Reach Rural Locations • Help with medication • Social outings

Please phone for a friendly chat T: 07704 056194 Tel: 01944 758522 Mob: 07714782828 E: [email protected] Email: [email protected] www.diamondcarecompanyryedale.com

66 King Edwards Drive, Harrogate, HG1 4HN An experienced, trained and highly motivated team of carers can assist you with • Domestic duties • Rising and Retiring • Dressing / Undressing • Shopping and Errands • Activities of daily living • Escorting to appointments • Meal preparation • Sitting service From a half hour pop-in to 24 hours per day, tailoring a package of care and companionship to meet your individual needs. Security, Confidentiality and Personal Safety are a priority with this service. All of our staff have been checked with the Safeguarding Authority Tel: 01423 560903 Fax: 01423 529236 Email: [email protected] www.harrogatehomecare.co.uk

28 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care provider listings continued

CRG HOMECARE – NORTH YORKSHIRE FORESIGHT RESIDENTIAL LTD – 66 LEEDS ROAD Harrogate Harrogate Tel: 01423 275230 OP D PD LDA MH SI YA Tel: 01423 815555 OP D PD LDA SI YA

CROFT COMMUNITY FRANKLIN DOMICILIARY CARE AGENCY Malton Harrogate Tel: 01653 602725 OP D PD LDA MH SI YA Tel: 01423 569306 LDA MH YA

DALES COMMUNITY CARE LTD GLADSTONE CARE LTD – 54 GLADSTONE STREET Skipton Advert page 26 Scarborough Tel: 01756 753303 OP D MH SI YA AD Tel: 01723 501683 OP D PD LDA MH SI GRANBY AT HOME DERWENT CARERS Harrogate Malton Tel: 01423 565858 OP D PD LDA SI YA Tel: 01653 695549 OP D PD LDA MH SI YA AD GREENFIELD COURT HNHA DISABILITY ACTION YORKSHIRE Harrogate Harrogate Tel: 01423 888777 OP Tel: 01423 855410 OP PD LDA YA GUARDIAN CARE & SUPPORT LTD DUKE STREET Tadcaster Settle Tel: 01937 833514 OP LDA MH SI YA Tel: 01729 824269 OP D PD LDA MH SI YA HAMBLETON & RICHMONDSHIRE BRANCH EASBY HEALTHCARE (DOMICILIARY CARE SERVICES) Richmond (NORTH YORKSHIRE COUNTY COUNCIL) Tel: 01748 905030 OP D PD LDA SI Catterick Garrison Tel: 01609 532762 OP D PD LDA SI

ELDERCARE HAMBLETON ROAD, 18 Pickering Harrogate Tel: 01751 475128 OP D PD SI YA Tel: 07789 987706 OP D PD LDA YA

ELDERFLOWER HOMECARE HARROGATE & CRAVEN BRANCH Boroughbridge Advert page 26 (DOMICILIARY CARE SERVICES) Tel: 01423 324325 OP D PD SI YA (NORTH YORKSHIRE COUNTY COUNCIL) Harrogate ESK MOORS LODGE Tel: 01609 535031 OP D PD LDA SI Whitby HARROGATE AND CRAVEN CROSSROADS Tel: 01287 669357 OP Harrogate ESTEEM HOMECARE SERVICES Tel: 01423 522371 OP D PD LDA MH SI YA York HARROGATE CARE AT HOME Tel: 01845 574720 OP D PD MH YA Harrogate FIRST CALL COMMUNITY SYSTEM Tel: 01423 538886 OP D PD LDA MH SI YA AD T/A SURECARE SCARBOROUGH HARROGATE HOME SUPPORT SERVICE Scarborough Starbeck Tel: 01723 585215 OP D PD LDA MH SI YA Tel: 01423 814548 OP PD LDA SI YA

FIRST TO CARE HARROGATE HOMECARE LTD Skipton Harrogate Advert page 28 Tel: 01756 797822 OP D PD LDA MH SI YA AD Tel: 01423 560903 OP D PD MH SI

Visit www.carechoices.co.uk for further assistance with your search for care 29 Home care provider listings continued

HAS DIRECTORATE OFFICE – WHITBY HOSPITAL HOUSING & CARE 21 – MEADOWFIELDS Whitby Thirsk Tel: 01609 536115 OP D PD LDA MH SI YA Tel: 0370 192 4006 OP D PD LDA MH SI YA AD HELPING HANDS HCS LTD HOUSING & CARE 21 – SPRINGHILL COURT Selby York Tel: 01757 213440 OP D PD LDA MH SI YA Tel: 0370 192 4000 OP D PD LDA MH SI YA AD HELPING HAND HOMECARE I SOCIAL CARE LTD Northallerton York Tel: 07607 259565 OP D PD YA Tel: 01347 722900 OP D PD LDA MH SI YA HELPING HANDS OF HARROGATE LTD INDEPENDENT HOME LIVING (SCARBOROUGH) Knaresborough Scarborough Tel: 01423 868338 PD LDA MH SI YA Tel: 01723 381165 OP D PD LDA MH SI YA HERITAGE HEALTHCARE YORK INDEPENDENT LIVING York Thirsk Advert page 28 Tel: 01904 691000 OP D PD LDA MH SI YA AD Tel: 07704 056194 OP D YA HERRIOT HOSPICE HOMECARE INTEGRACARE (SUPPORTED LIVING) Northallerton Harrogate Tel: 01609 777413 OP YA Tel: 01423 541698 PD LDA YA HFSS SUPPORTING PEOPLE IN SCARBOROUGH INTERSERVE HEALTHCARE – HARROGATE Scarborough Harrogate Tel: 01947 605755 OP D PD LDA MH SI YA AD Tel: 01423 528090 OP D PD LDA MH SI YA AD HFSS SUPPORTING PEOPLE IN WHITBY JUBILEE LODGE Whitby Skipton Tel: 01947 605755 OP D PD LDA MH SI YA AD Tel: 01756 700720 OP PD LDA SI YA HOLLINS HALL JUST ASK DOMESTIC SERVICES COMMUNITY Harrogate INTEREST COMPANY Tel: 01423 875333 OP D PD YA Skipton HOME INSTEAD SENIOR CARE Advert page 24 Tel: 01756 792834 OP D PD MH SI YA Easingwold Tel: 01347 722722 OP D PD LDA MH SI YA KINDRED COTTAGE Harrogate Tadcaster Tel: 01423 774490 OP D PD LDA MH SI YA Tel: 01937 830796 OP D Malton LEEDS – HARROGATE DCA Tel: 01653 272272 OP D PD LDA MH SI YA Knaresborough Northallerton & Richmond Tel: 07970 752013 LDA YA Tel: 01325 467833 OP D PD LDA MH SI YA LIFESTYLE (ABBEY CARE) LTD – GWENDOLYN HOUSE Ripon Richmond Tel: 01765 530400 OP D PD LDA MH SI YA Tel: 01748 811971 OP LDA MH YA Thirsk Tel: 01845 440510 OP D PD LDA MH SI YA MARTIN GRANGE York Harrogate Tel: 01904 690884 OP D PD LDA MH YA Tel: 01423 532960 OP D PD LDA MH SI YA HOUSING & CARE 21 – LIMESTONE VIEW MEADOW LODGE HOME CARE SERVICES LLP Settle Sherburn in Elmet Tel: 0370 192 4662 OP D PD MH SI YA Tel: 01977 689011 OP D PD MH YA

30 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Home care provider listings continued

MEARS CARE – HARROGATE RICCALL CARERS LTD Harrogate York Tel: 01423 813545 OP D PD LDA MH SI YA AD Tel: 01904 720700 OP D PD LDA MH SI YA AD MEARS CARE – WHITBY RIPON AND DISTRICT HOMECARE Whitby Ripon Tel: 01947 825991 OP D PD LDA MH SI YA AD Tel: 01765 609712 OP D PD MH SI YA MOORVIEW HOUSE RYEDALE (DIAMOND CARE COMPANY) Whitby Advert page 39 Malton Advert page 28 Tel: 01947 880490 LDA Tel: 01944 758522 OP PD MH SI YA NEW CONCEPT CARE SELBY RYEDALE HOMECARE Selby Malton Tel: 01757 705567 OP D PD LDA MH SI YA AD Tel: 01653 699360 OP D PD LDA YA NORTH YORKSHIRE CARE RYEDALE HOUSE Knaresborough Malton Tel: 01423 868330 OP D PD LDA MH SI YA AD Tel: 01609 536591 OP D PD LDA MH SI YA NORTHALLERTON RYEDALE SPECIAL FAMILIES Richmond Malton Tel: 0808 808 1111 LDA Tel: 01653 699000 PD LDA SI YA OLD SCHOOL, THE SANCTUARY HOME CARE LTD – SCARBOROUGH Kirkbymoorside Tel: 01723 330168 Tel: 01751 432288 OP Scarborough OP D PD LDA MH SI YA AD OLD SCHOOL, THE SCARBOROUGH & DISTRICT MENCAP Leeds Scarborough Tel: 01609 536685 OP D PD LDA MH SI YA Tel: 01723 374819 OP LDA YA ON THE SPOT HOMECARE SERVICE SCARBOROUGH CARE SERVICES LTD Skipton Scarborough Tel: 01756 703715 OP D PD MH SI YA Tel: 01723 379555 OP D PD SI PLAXTON COURT DOMICILIARY CARE AGENCY SCARBOROUGH, WHITBY & RYEDALE BRANCH Scarborough (DOMICILIARY CARE SERVICES) Tel: 01723 340290 OP (NORTH YORKSHIRE COUNTY COUNCIL) PULSE – NORTH YORKSHIRE Scarborough Northallerton Tel: 01609 534692 OP D LDA SI Tel: 01609 590040 OP D PD LDA MH SI YA SECOND 2 NONE HEALTHCARE – SCARBOROUGH QUEEN MARGARET’S CARE Scarborough Scarborough Tel: 01723 282888 OP D PD LDA MH SI YA AD Tel: 01723 353884 OP D PD LDA SI SELBY & DISTRICT BRANCH REALISTIC RESOLUTIONS LTD (DOMICILIARY CARE SERVICES) T/A SUPPORT SOLUTIONS (NORTH YORKSHIRE COUNTY COUNCIL) Tadcaster Selby Tel: 01937 222130 OP D PD LDA SI YA AD Tel: 01609 536682 OP D PD LDA SI RIBBLE CARE LTD SELBY DOMICILIARY CARE AGENCY Settle Selby Tel: 01729 822511 OP D PD MH SI YA Tel: 0808 808 1111 LDA

Visit www.carechoices.co.uk for further assistance with your search for care 31 N Yorks Centre for Independent Living Ref. 1238 PROOF.pdf 1 14/12/2015 10:45:54

Complimentary Printed,Healthcare Bespoke Health & Social Publications Care Support Directories Home care provider listings continued Signposting Health & Social Care in Partnership with your Local Healthwatch

SHARROW VIEW UBU – HARROGATE Harrogate Harrogate Advert page 38 Tel: 01609 780780 OP D PD LDA MH SI YA Tel: 01423 858687 OP PD LDA MH SI SKIPTON AND HALIFAX CARE AT HOME SERVICE VILLA CLOSE, 24 Skipton Selby Tel: 01756 791860 OP YA Tel: 01405 766985 OP D PD LDA MH SI YA SPRINGBOARD BUSINESS CENTRE VOYAGE (DCA) NORTH YORKSHIRE Middlesbrough Selby Tel: 07736 109161 OP YA Tel: 07772 907218 OP D PD LDA MH SI YA ST MARGARET’S HOMECARE HARROGATE WHITE ROSE HOUSE Harrogate Northallerton Tel: 01423 876397 OP D YA Tel: 01609Proof 536753 of AdvertOP D PD MH SI YA SUNSHINE SOLUTIONS WILF WARD FAMILY TRUST DOMICILIARY CARE Richmond HARROGATE AND NORTHALLERTON, THE Tel: 01748 905096 OP D MH Ripon SYCAMORE HALL Tel: 01765 602678 Here toOP Dhelp PD LDA MH service SI YA Leyburn WILF WARD FAMILY TRUST DOMICILIARY CARE Tel: 01969 650895 OP D PD LDA MH SI YA RYEDALE AND WHITBY,Promoting THE the independence THIRSK COMMUNITY CARE ASSOCIATION Pickering of disabled people, giving Thirsk Tel: 01751 474740them increasedOP D PD LDAchoice MH SI and YA Tel: 01845 523115 OP D PD LDA MH SI YA WILF WARD FAMILYcontrol TRUST over DOMICILIARY their lives.CARE TIME TOGETHER SCARBOROUGH, THE Harrogate Here atScarborough NYCIL we oﬀer impartial advice Tel: 01423 883992 OP PD LDA MHand SI YA ongoingTel: 01723 588030 support to thoseOP PD who LDA MH are SI YA interested in receiving Direct Payments, TOWN AND COUNTRY CARE (WHITBY) LTD WRIGHTCHOICECARE Whitby PersonalSelby Health Budgets or privately Tel: 01947 606187 OP D LDAfunding SI YA Tel: their 07723 368518 own care LDA MH SI YA TOWN CLOSE We will YOURhelp LIFEexplain (NORTHALLERTON) your legal responsibilities Stokesley and requirementsNorthallerton for registering to become an Tel: 01642 713864 OP D PD LDA MHemployer. SI YA Tel: 01609 779393 OP PD SI

CARE SERVICES We can give advice on personal assistant recruitment, such as advertising,Here to Help and interviewing Payroll Service and vetting the PA(s),Promoting provide the independence of THIRSK LTD disabled people, giving them increased information on Employmentchoice and control over their lives. Caring for all your needs  Companionship Contracts, Reference Requests,  Meal snack or drink preparation CRB Checks, Liability Insurance, O ces in  Cleaning Contact us at our main oﬃce: Scarborough  Support for showering/bathing and we can also provide a payroll & Harrogate.  Ironing Call us on : 01723 588002 Covering the whole  Escorts for hosp and social appointments. service for a smallor vist www.nycil.org.uk charge. of North Yorkshire  Shopping NYCIL, Unit 26, Cayley Court, & surrounding Contact us at ourHopper main Hill oﬃce:Road, Scarborough YO11 3YJ areas Tel: 07587 091422 Registered Charity Number: 1130786 E mail: [email protected] us on : 01723 588002 or vist www.nycil.org.uk Service OP Older people (65+) D DementiaNYCIL, Unit PD 26, Physical Cayley disability Court, Hopper LDA Learning Hill Road, disability, Scarborough autism YO11 3YJ User Bands MH Mental health SI SensoryRegistered impairment Charity Number: YA Younger 1130786 adults AD People who misuse alcohol or drugs Advertisers are highlighted

32 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Support for carers Adult carers are people aged 18 or over who offer help on a regular basis for a relative, neighbour or friend, who has issues relating to ageing, illness, disability or substance misuse, and are not employed to provide such care. We can provide advice and support for adult carers, both for the person cared for and direct to the carer. Trained staff in our Customer Service Centre will help carers identify what they may require and who to contact. They can put carers in touch with specialist social care staff. These specialists can visit the carer, or the person who is being cared for, to look at what extra help may be needed.

We can also support carers directly. This might include:

• A carer’s assessment; this can help us to ensure that carers get the support they need. See page 15 for • Information sessions, courses and other related activities. information on carers’ eligibility. • Advice on employment. • Access to the North Yorkshire Carers’ Forum, ensuring carers’ views are heard. • Young carers’ services for young people who care for a relative, offering one-to-one support, clubs and • Financial support in the form of a Direct Carers Grant. new opportunities (provided by Action for Children in • Advice for looking after carers’ own health. Scarborough, Whitby and Ryedale).

• Help for carers who may need support to continue The Carers’ Centres and Carers’ Resources work in working and caring from our supported employment partnership with carers, carer groups and other service which can also provide support with accessing organisations to improve services for carers and promote training and employment. their needs.

• The carer’s emergency card which will identify a person There are five Carers’ Centres and Carers’ Resources in as a carer if they have an accident or are unable to North Yorkshire: identify themselves, so that the person being cared for Craven and Airedale Carers’ Resource will receive support in an emergency. Griffin House, Broughton Hall, Carers’ Centres in North Yorkshire Business Park, Carers’ Centres and Carers’ Resources are organisations Skipton BD23 3AN whose purpose is to give practical and emotional support Telephone: 01756 700888 to carers locally. Fax: 01756 799944 Some of the services offered include: Email: [email protected] Website: www.carersresource.org • Confidential information, advice, emotional support and representation. Harrogate Carers Resource 11 North Park Road, • A carer’s assessment on behalf of North Yorkshire Harrogate, County Council. North Yorkshire • Benefits advice. HG1 5PD Telephone: 01423 500555 • Regular information by way of circulars, bulletins or Fax: 01423 507777 newsletters. Email: [email protected] • Referrals to other specialist support organisations. Website: www.carersresource.org

Visit www.carechoices.co.uk for further assistance with your search for care 33 Support for carers continued

Hambleton and Richmondshire Carers Resource Centre short breaks for carers where the cared for person is 32 High Street, Northallerton, supported in their own home or out doing something they North Yorkshire enjoy, allowing the carer to go out or just take a rest for a DL7 8EE couple of hours. These services can be accessed following Telephone: 01609 780872 a carer’s assessment and are designed to be on the day Fax: 01609 788489 and time that is most suitable for the carer and cared for Email: [email protected] person. Website: www.hrcarers.org.uk The best option will depend on your needs, the urgency of the situation and personal choice and cost. If you are Scarborough and Ryedale Carers Resource Centre thinking about long-term care but have no experience of a 96 High Street, care home, you could book in for a short stay to see what Snainton, Scarborough, it is like. This will give you some experience of residential North Yorkshire care to make an informed decision. If you have nursing YO13 9AJ needs, you may be eligible for a contribution to your Telephone: 01723 850155 (24-hour answer phone) fees – see ‘Care homes with nursing’ on page 42 for more Email: [email protected] information. Website: www.carersresource.net However, we would like you to contact us, so that we Selby Carers Centre can help you consider whether this is the best option or Community House, whether some of the other types of help in the home Portholme Road, Selby, would be appropriate for you. North Yorkshire We offer respite care to those people meeting our Y08 4QQ eligibility criteria. To access this, you and your carer will Telephone: 0300 012 0415 (local call rate) need to have an assessment. The assessment will take your Email: [email protected] wishes into account, as well as the needs of your carer. Website: www.cloverleaf-advocacy.co.uk It is still worth having a carers’ assessment even if the carer thinks that they would not benefit from a respite Respite care and short breaks for carers service. The assessment could result in you or your carer You may have a carer living with you, or perhaps receiving different types of support. living nearby who helps you on a regular basis. Caring The amount of respite available will depend on the for someone can be a huge undertaking and carers individual assessment, but it is important to note that sometimes need a break. This may be provided in a resources are limited. Your circumstances will be assessed number of ways. You may wish to go into a care home for against the carers’ eligibility criteria described on page 15. a week or two or a specialist short-term break facility. You If you would like to arrange a carer’s assessment, you could have home-based respite care, where another carer can do so online at: www.northyorks.gov.uk (search for moves into your home to care for you, or you could have carer’s assessment). You can also make contact with the family-based respite care where you move into another Carers’ Resource Centres above or, alternatively, you can family’s home for a period. email us at: [email protected] or call: We can also refer carers to ‘sitting services’. These are 01609 780780.

With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

34 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Housing with care

Extra care housing

Extra care housing offers a way of supporting you to live independently for as long as possible. It provides the “ I love living with my friends. security and privacy of a home of your own, a range of Henshaws helps me make it possible.” facilities on the premises, combined with access to 24- Laura hour care/support services if required. Extra care housing is sometimes called ‘very sheltered Supporting housing’ or ‘assisted living’. The look of the accommodation disabled people varies enormously: some are new purpose-built schemes to live or retirement villages, others are modernised sheltered independently housing schemes with extra services on site. Many offer a choice of accommodation such as flats or bungalows for Based in Harrogate, sale or rent. What all residents of extra care housing have we offer: in common is the security of owning or renting their own • Home Support and home, control over their finances and the peace of mind Domiciliary Care that goes with having access to 24-hour care/support • Supported Living available on site. • Residential Care There is eligibility criteria that a person has to meet to be • Reablement able to live in extra care housing; usually you must: placements

• Be over 55 (younger if you have a disability). Registered charity no. 221888

• Have a housing or care and support need. Get in touch: • Already be living in the area where the scheme is, or 01423 541558 nearby. [email protected] • Have a local connection.

Anyone wanting to live in the scheme will have to fill in an needs assessed. An allocations panel decides who is application and be willing to have their care and support offered accommodation.

Extra care listings

There are nineteen extra care housing Deansfield Court Scarborough schemes across North Yorkshire. There Furlongs Avenue, YO11 3EY are also schemes under development Norton, Malton Tel: 01723 330168 in Leyburn, Sowerby, Pickering, YO17 9DJ Plaxton Court Harrogate and Ripon. For the most Tel: 01653 604440 up-to-date list, visit: Woodlands Drive, www.northyorks.gov.uk/ Esk Moors Lodge Scarborough article/24436/Extra-care-housing- The Bradbury Centre, YO12 6QT schemes-in-North-Yorkshire Langburn Bank, Tel: 01723 340290 Castleton, Whitby Selby Scarborough, Whitby and Ryedale YO21 2ED Fernbank Court, Cedar Court Tel: 01287 669446 Pollard Gardens, Moat Way, Scarborough Jazz Court Brayton, YO12 5LA Ashmead Square, Selby Y08 9RU Tel: 01723 361781 Eastfield, Tel: 01757 702971

Visit www.carechoices.co.uk for further assistance with your search for care 35 Extra care housing continued

Extra care listings continued

Popple Well Springs Woodlands YO7 1TH 1-50 Popple Well Springs, Woodlands Drive, Tel: 0370 192 4004 Tadcaster Skipton Springhill Court LS24 9FG BD23 1QU Manor Road, Tel: 01937 530933 Tel: 01756 791860 Easingwold Richmondshire Greyfriars Harrogate YO61 3FG 1-40 Flints Terrace, Greenfield Court Tel: 0370 192 4640 Richmond 42 Wetherby Road, DL10 4DQ Rivendale Harrogate Tel: 0370 192 4991 227 Bankhead Road, HG2 7SQ Northallerton Sycamore Hall Tel: 01423 888777 DL6 1HN Bainbridge, Leyburn Tel: 01609 781096 Hill View Manor DL8 3HF Manor Court, Tel: 0370 192 4055 The Orchards Knaresborough Craven Orchard Grove, HG5 0SJ Limestone View Brompton, Northallerton Tel: 01423 867768 Lower Greenfoot, DL6 2RB Tel: 01609 770609 Sunnyfield Lodge Settle BD24 9FH Fennell Grove, Town Close Tel: 0370 1924664 Darnborough Gate, North Road, Ripon Hambleton Stokesley HG4 2SZ Meadowfields TS9 5DH Tel: 01765 608130 Chapel Street, Thirsk Tel: 01642 717730

Sheltered housing

Sheltered, retirement or warden-assisted housing are Shared ownership all terms used to describe accommodation provided A small number of housing associations offer the option specifically for older people. Schemes usually have the of buying a share of a property and paying rent on the services of a warden, support worker or scheme manager, remainder. A service charge may have to be paid in addition though increasingly this person lives off-site, or the service to the rent. You may be eligible for Housing Benefit to help is provided as ‘floating support’, with regular visits from a with paying your rent. Sometimes, people can purchase a member of staff. higher proportion and then not have to pay any rent. Each property has an alarm system so that residents can All schemes are different but, usually, when you leave, the summon help in an emergency. You can get information apartment will be sold on the open market (subject to the about sheltered housing in your area from your local district purchaser being an older person with a need to live at the council housing department (see page 56 for contact scheme). Some housing associations do offer a buy back details). option, but not all.

Private retirement/sheltered housing Leasehold Schemes for the Elderly (LSE) Most leasehold sheltered/retirement housing is purchased These are run by a small number of housing associations at full price on the open market. However, some and usually require you to buy 70% of a property, organisations operate arrangements for people to purchase the remaining portion being owned by the housing their housing. association. When you sell, you receive 70% of the market Typically these are: value of the property.

36 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Sheltered housing continued

Lifetime lease sum against the value of a property and your monthly This product offers an arrangement where you buy the repayments will only pay off the interest of that loan. The right to live in a retirement property for the rest of your original lump sum will need to be paid, in full, at the end of life (or lives in the case of a couple). The price is well the term or when you sell the property. There are reputable below the normal purchase price but once you leave the financial organisations that can help you with this type of property it reverts back to the company. Lifetime leases product. When considering using this type of organisation, are available to people aged 60 and over. Lifetime leases you should ensure the company is regulated by the may also be available for non-retirement properties. Financial Conduct Authority (FCA). See page 48 for financial organisations that can offer advice on these and other Interest-only mortgage financial products. You will also find information on page 48 With an interest-only mortgage you borrow a lump about how to find an independent financial adviser.

Close care housing

Close care is a term used to describe various models you can contact your local council housing department of older people’s housing where there is sheltered/ or the Elderly Accommodation Counsel (EAC), now part of retirement accommodation linked to, or on the same site FirstStop Advice. See the ‘Useful national contacts’ section as, a care home. For information on close care housing on page 57.

Housing options for younger adults with additional needs

Are you happy living at home? Would you like a little more for rent or sale). If you are eligible, you might be able to independence with help when you need it? Would you receive Housing Benefit or Direct Payments to help with like to explore alternative housing options? You could: the cost of your rent, ask your local authority for details and see page 17. • Continue living with your family – If your home is specially adapted and you receive the practical and • Buy your own home – This will need careful emotional support needed, you may prefer to stay at consideration. Can you afford it? Are you able to live on home. It’s also convenient if your college or job is your own? You could think about ‘part-buying’ and ‘part- nearby. renting’ a home from a housing association. • Move into supported housing – This offers a level of independence and the chance to live independently. Supported housing is usually for people with disabilities who need housing-related or care-related support. You can have your own tenancy and will live independently but may choose to share with other people. Support and care services will be tailored to your needs. Supported housing is also designed to promote independence and reduce social isolation. • Rent a place – You can apply for council social housing, which is usually more affordable than renting privately. There could be a waiting list and you must fully explain your housing needs and income situation. Local housing associations may also be able to help, you can ask your council housing department for a list of these. If you want to rent privately, look in your local newspaper for ‘To Let’ advertisements or online (there are websites that provide listings of properties available

Visit www.carechoices.co.uk for further assistance with your search for care 37 Specialist care

Learning disability

If you have a learning disability, you may have considered moving out of your family home. You may want to have your own home with support or share a property with other people, with support provided for everyone. The support may include learning independent living skills like cooking, cleaning, travel, training and money management as well as help with health needs. Moving into your own home can often give you greater independence and choice and we want more people to have access to these options. There are other alternatives too, such as Adult Placement or Shared Ownership schemes that could be considered and we can help to set these up with you. For more information on housing options, please contact our Customer Service Centre. Contact details are on page 55. you information to support you to make the right choices. People with learning disabilities can also use Personal Your local GP or Community Learning Disabilities Team Budgets to pay for their support. For more details, please (CLDT) should be your first point of contact if you have see page 16. health needs. You can ask your GP to refer you or ask Our social care assessors and NHS community nurses someone who knows you to contact the CLDT on your who specialise in learning disability will be able to give behalf.

Physical disability

Following an assessment of your needs, you may be The support you require if you have a physical disability eligible for help from us, including a Personal Budget, or learning disability will be tailored to your specific needs occupational therapy, adaptations to your home, and can be provided by the independent and not-for- supported housing or help for the person caring for you. profit sectors as well as by North Yorkshire County Council. You may want some voluntary work or support to find a Where you are eligible for Health and Adult Services’ paid job. support, help at home with personal care is available Our employment pathways web page may be able to during the day and night, seven days a week if this is support you. You can see this information on our website needed. There are also private agencies offering help at at: www.northyorks.gov.uk and search for supported home with personal care and housework. See page 23 for employment. more information.

38 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Sensory services

Our sensory staff can help you maintain your independence and manage your hearing, and/or vision or dual sensory loss. The team’s specialist training and experience means they understand the impact of sensory loss and apply that as they work with you. If you need equipment to help overcome issues as a result of your sensory loss, we will: provide help and advice about your options; advise where you can go for equipment that you may find useful; and we may provide impairment from your health consultant. We keep a some equipment directly to you. register of these certificates and offer an assessment to people who are on that register. Supporting the Deaf community We also offer a rehabilitation service, which can help Some of our social care workers are skilled in using British you to develop skills and confidence in maintaining or Sign Language and have experience in working with Deaf rediscovering some independence, both at home and people, and therefore understand the cultural differences in the community. Rehabilitation may involve activities involved in being a Deaf person in a hearing world. such as learning to use a long cane; learning skills to work They can undertake social care assessments and are independently in the kitchen; or learning how to use there to provide or arrange a service to Deaf people special equipment for reading and doing tasks such as following an assessment. This may include help with: shopping and paying bills. This service is usually provided to enable people to • Mental health conditions. become as independent as possible before we would • Using local community services. consider any need for long-term support in response to vision loss. In this way, people can remain in control and • Managing practical daily living. independent for as long as possible. • Making decisions and keeping safe.

• Overcoming communication barriers.

• Work and/or education.

• Social isolation.

Supporting deafblind people The term ‘deafblind’ means people who have a combined vision and hearing impairment. We have a dedicated team that provides specialist support for deafblind people. The team is specially trained in deafblindness and offers assessments and services, which will often include equipment. EMPOWER. The services available depend on the individual but will ENRICH. ENABLE. usually be part of helping a person to: Our philosophy is to enable people by • Manage communication with other people, for example equipping them with the skills and tools for at the bank, in shops or on the telephone. life’s challenges. • Use information, for example deal with letters and bank We support people to live the life they want, by statements. building realistic and sustainable solutions to deliver outstanding care. • Get out and about in order to be more independent.

Supporting people with a visual impairment If you have been diagnosed with a vision loss, we 01904 501 222 www.moorviewcare.com receive notification of this through a certificate of visual

Visit www.carechoices.co.uk for further assistance with your search for care 39 Rated Outstanding by CQC

HARROGATE Specialist Dementia Care PEACE of MIND through trust & understanding

Vida Healthcare would like to introduce Vida Hall, a pioneering new care home designed specifically for residents living with dementia. Vida's "Ethos of Care" is to focus on each of our resident's lifestyles and care needs allowing us to create completely bespoke and individual care plans.

Care Services available: • Residential Nursing • Complex Needs • Respite Care • Frail & End of Life • Day Care

We welcome the opportunity to show you around Vida Hall and to discuss our approach and commitment to dementia care.

Should you wish to book an appointment or talk to our Healthcare Director please contact Bernadette Mossman on:01423 885 702 [email protected] www.vidahealthcare.co.uk Vida Hall, Station View, Starbeck, Harrogate, HG2 7JA 36 his irectorys heine www.vidahealthcare.co.uk inforation on choosin an ayin for care Mental health

We work in partnership with health trusts and other issues. You can ask your GP to refer you or ask someone organisations throughout the county to provide specialist who knows you to contact the CMHT on your behalf. mental health services to support people affected by Contact details for the CMHT are provided on page 55. mental health issues which can affect anyone at any time. There is an increased demand for home care for people One in four people will experience some form of mental with mental health issues arising from greater use of illness during their lifetime. There are many different types supported living instead of care home placements. Like of mental illness, from mild issues to more severe and other specialist care services, this can be paid for (if you enduring conditions. Some examples include: abuse and have been assessed as eligible) with a Personal Budget, neglect; addictions; Alzheimer’s disease; anxiety; dementia; discussed on page 16. depression; eating disorders; stress and trauma. Alternatively, a good care home can help improve the Your local Community Mental Health Team (CMHT) should quality of your life – the structured environment and be your first point of contact if you have mental health activities provided can build up your confidence.

Dementia

Dementia affects everyone differently and can cause a People with dementia can benefit from a range of group wide range of symptoms. These can include problems with or individual therapies involving social interaction and memory, thinking, concentration and language. People mental stimulation, including reminiscence. The Dementia may become confused or struggle with how they perceive Support Services can help you find local activities. things. Dementia can also cause changes in mood or Activity co-ordinators and occupational therapists can emotions and affect how someone behaves. provide people with dementia with reality orientation, As GPs are usually the first point of contact for people reminiscence and validation therapy. Music therapy, art with memory problems, they will be working to increase therapy approaches and other creative therapies can the number of people getting a formal diagnosis. They also be helpful. Behaviour management approaches that may also refer you to a memory assessment service to help promote understanding of the behaviour of the person make a diagnosis. with dementia can also be beneficial and trained staff can Following a formal diagnosis of dementia, your GP offer this service within many care establishments. may refer you to a specialist like a consultant in old age Alzheimer’s Society day centres psychiatry, a community nurse or an occupational therapist with a special interest in dementia care. Northallerton As it can be best for a person with dementia to stay Bluebell House, Unit 22 Omega Business Village, Thurston in their own home for as long as possible, a range of Road, Northallerton DL6 2NJ • Tel: 01609 778251 community care services is available to facilitate this. Dementia Support Services, funded by us, can help newly- Stokesley diagnosed people to understand their condition and Town Close, Stokesley TS9 5DH • Tel: 01642 713761 find support locally. When needed, help can be provided Richmond to access home care, meals in the home, sitting services Garget Walker House, 25A Olav Road, Richmond, North (which provide a break for carers), advice on equipment Yorkshire DL10 4PU • Tel: 01748 825817 and adaptations, day care centres and respite care. These services can be provided directly by registered Easingwold providers to those who are not eligible for financial help The Forget-me-not Club, the Health Centre, Crabmill Lane, from us. You may have a choice of which agency you Easingwold YO61 3BU • Tel: 01347 821230 receive your care from whether or not we assist with the Alzheimer’s Society also offers a Dementia Support service funding of your service. for the whole of Hambleton and Richmondshire. This If you are considering moving, but do not need to move service provides advice from a trained Dementia Support to a care home, extra care housing schemes can cater for Worker for people affected by dementia. people living with dementia, with Limestone View in Settle offering specialist support to people with dementia. For Garget Walker House, 25A Olav Road, Richmond, North more details regarding extra care housing go to page 35. Yorkshire DL10 4PU • Tel: 01748 825817 Visit www.carechoices.co.uk for further assistance with your search for care 41 Care homes Many people who currently choose to go into a care and alarm systems to help you stay in your own home for home could continue to live at home with the right level as long as possible. of support. Anyone who feels they need an assessment to If your assessment shows that a care home is the best find out what their specific needs are can ask us for one. option, we can give you information about the range This includes people who may have sufficient money to of homes available. If you are not eligible for financial pay for their own care. We will work with you to ensure assistance from us, you will need to consider which that this is the right option for you. homes you can afford. If you choose an expensive home We can provide advice and information on many and use up all your savings, you may then have to move services, including equipment and adaptations, Telecare to a different care home.

Types of care home

Care homes (personal care only) ill, or in a home. You will be fully involved in planning your If you are reasonably active, but would like greater care needs. security and care, subject to a needs assessment, a care If a care home providing nursing care is the best way home offering personal care may be the best option. to meet your needs, your social care worker will give you Personal care includes bathing, feeding, dressing and information to help you find a home which meets your help with moving, but you must pay for it if your capital/ care requirements. The cost of the nursing care part of savings exceed £23,250. This figure may be subject to your fees is paid by the NHS to the home directly; you change. can contact the Nurse Care Management Teams for your If you are considering a care home, you may wish to area at your local clinical commissioning group listed on speak to us to ensure this is the best option for you. There page 56. may be alternative ways we can support you to remain All care providers in the country must be registered independent in your own home. and inspected by the Care Quality Commission (CQC), which reports on its findings and awards quality ratings. Care homes with nursing Inspection reports and quality ratings are available from If you think you may need nursing care in a home, you the provider or from the CQC: www.cqc.org.uk along will need to be visited by a social care worker or a care with the quality ratings. manager to work out what care you will need. This visit Further information about the CQC can be found on might be in your own home, or in hospital if you’ve been page 53.

Out of county care

Sometimes people choose to live in another area of the country as they want to be closer to friends and family. This can be in different types of accommodation, including supported living or simply renting. Each Derwent House and Riverview Lodge individual situation is different and, therefore, how it is Family Managed specialist care home located in 7 acres of beautiful Countryside just on the outskirts of York. Riverside Care Complex has 63 en-suite rooms offering: funded will be assessed differently. • Residential Care • Residential Nursing • Dementia Care • Respite Care If you do require a residential/nursing home placement Call in to view our impressive facilities (No Appointment necessary): to meet your needs and qualify for local authority Tel: 01759 388223 financial assistance, your home county local authority Hull Road, Kexby, York YO41 5LD is responsible for arranging your support. The home www.surehealthcare.co.uk you choose must be suitable for your assessed needs and comply with the terms and conditions set by the of all registered care homes in the UK. Alternatively, this authority. Directory’s helpline: 0800 389 2077 and website: You can contact the Care Quality Commission through www.carechoices.co.uk have details of all care provision its website: www.cqc.org.uk where you will find details in England.

When considering potential care homes, consider the following questions: £ ...... p/w Home 1 ...... £ ...... p/w Home 2 ...... £ ...... p/w Home 3 ...... First impressions 1 2 3 • How are residents involved in decisions about life in the home? • Were you met when you first arrived? • Is there a telephone where you can make and take calls in • Do staff seem warm, friendly and polite? private and comfort? • Do the residents seem happy, active and sociable? • Is alcohol served or permitted? • Does the home feel homely and welcoming? • Are there smoking and non-smoking areas? • Is the home fresh, clean and comfortably furnished? • Are there arrangements for religious observance? • Can you handle your own money? Fees 1 2 3 If not, what arrangements are in place? • How much are the fees? (Insert above) • Does a hairdresser/chiropodist visit? • Do the fees cover all the services available? • Are residents accompanied on visits to the GP or hospital? • Under what circumstances will the fees alter – e.g. • Are pets or visiting pets allowed? annually or according to increasing needs? • Is the notice to terminate reasonable? Staff 1 2 3

Transport 1 2 3 • Do the staff appear clean, cheerful and respectful? • Do the staff talk to residents and how do they talk to them? • Is the home easy to get to for relatives and friends? • Are the staff formally trained? • Does the home provide its own transport? • Is there an adequate number of staff on day and night?

Accommodation 1 2 3 Visitors 1 2 3 • Are there multiple day/activity rooms to allow residents • Are visitors welcome at all times? choice and space to move around? • Is there somewhere to see them in private? • Are bedrooms single or shared? Is there a choice? • May your visitors join you at meals? • Can you decorate and re-arrange your room to suit • Can your visitors stay overnight? yourself? • Can you bring your own furniture and TV? Catering 1 2 3 • Is there a call system for emergencies? • How much choice do you get about meals? • Are there enough sockets in your room? • Is the food varied and interesting? • Can you control the heating in your room? • Can the home cater for your dietary needs? • Can you lock your room and is there a secure place for • Can you have snacks or drinks any time of the day or night? valuables? • Can you eat in your room? • Is there a separate dining room? Bar? • Are there toilet facilities within easy reach of the Activities 1 2 3 communal facilities? • Can you continue to pursue your hobbies and interests? • Are there both showers and baths? • What sorts of activities and entertainment are organised? • Are bathrooms adapted to help people in and out • Are outings and holidays arranged? of the bath? How much do they cost? £...... £...... £...... Accessibility 1 2 3 • Are escorts available if necessary? • Is a library service available? • Does the home have the right adaptations and equipment • Can you have your own flower bed or help in the garden? to meet your needs? • Can you stay in your own room if you want to? • Are all areas accessible for wheelchair users? • Is there any involvement with the local community e.g. • Does the home have extra wheelchairs and walking aids? schools/retailers/garden centres/volunteers visiting? • Is there adequate provision for people with sight or hearing difficulties? Gardens 1 2 3 Life within the home 1 2 3 • Are the grounds/gardens attractive? • Are all areas safe and accessible? • Does the home ensure that an individual care plan • Is there somewhere to sit? is in place for every resident? • Are they quiet? • How does the home make sure that the care plan is put into practice? Contract terms 1 2 3 • What arrangements are in place to ensure that residents’ health needs are met? Is there a local GP practice that the • Can you retain your own room if away? home uses? • Can you have a short-stay or trial period? • Are there any rules and restrictions (e.g. going out, time • Will you be given a statement of terms on admission? of return etc)? • Are all procedures, such as complaints, clearly spelt-out? • Can you choose when to get up and retire every day? • What notice periods exist? Visit www.carechoices.co.uk for further assistance with your search for care 43 Residential dementia care checklist © 2016 Care Choices Ltd

Things to look for in care homes specialising in dementia. Please use in conjunction with the care homes checklist on page 43.

Home 1 ...... £ ...... p/w

Home 2 ...... £ ...... p/w

Home 3 ...... £ ...... p/w

Residents 1 2 3 • Can a relative stay overnight if a resident is unwell? • What happens if residents need help with taking medication? The best indication of a good home is that the residents appear happy and responsive. • Are changes in medication discussed with the family carers? • Are residents involved in activities or chatting? Visitors 1 2 3 • Are residents clean and comfortably dressed? • Do they seem alert and interested? You will want to make sure that there is good • Do they talk to you as you walk around? communication between relatives and the home and that phone calls and visits are encouraged. • Are they encouraged to do as much for themselves as they can? Can you see any examples of this? • Are visitors welcome at any time? • Are visitors encouraged to take residents out or join them Access 1 2 3 for a meal? If the person with dementia needs or is likely to need • Are children made to feel at home? equipment or adaptations you may want to check whether: • Are relatives involved in care planning and the general • The corridors and toilets are wide enough for a walking life of the home? frame or wheelchair. • There are suitably adapted toilets and baths. Activities 1 2 3 • There are ramps or a lift. Residents should be stimulated without feeling stressed. • There is adequate signage and cues for different parts • Are there opportunities for residents to help staff with of the home such as dining room and bathroom. small tasks if they wish? Bedrooms 1 2 3 • Are the activities individualised and people’s likes/dislikes recorded in care plans? You may want to find out whether the person with • Are activities available each day? dementia can have a single room and whether: • Are residents left to sit in front of the TV? • Residents are encouraged to bring in some of their own furniture and possessions to increase familiarity. • Are reminiscence activities available? • The bedrooms are bright and pleasant. • Are residents able to compile memory boxes? • Residents can go to their rooms when they wish to Staff 1 2 3 be alone. • Residents are able to keep pets in their room or in other It is important to note whether staff seem friendly and areas of the home. caring towards residents and whether they treat residents • Staff respect the right to privacy and knock on bedroom with respect. doors. • Do they have any training and experience in dementia care? • Do they take time to sit and chat to residents or talk to them Toilets 1 2 3 while they are helping them with physical tasks such as Getting to the toilet in time can sometimes be a problem as washing or dressing? dementia progresses. • Do they know about residents’ backgrounds, habits • Are there enough toilets within easy reach of the and interests? bedrooms and living areas? • Will the person with dementia have a member of staff • Are staff trained to spot the signs when someone needs particularly responsible for their care? to go to the toilet? • Is there a member of staff you can talk to about your • Are staff cheerful and tactful about helping residents use own worries about the person with dementia? the toilet and changing them if they are incontinent? Manager/head of home 1 2 3 Living areas 1 2 3 A manager who is caring as well as efficient can make all the Look to see whether chairs are arranged in groups to difference to a home. encourage talking rather than placed in a circle round the • Does the manager have a friendly manner with staff outside of the room. and residents? • Is there a TV or radio left on when no one is watching • Do they answer your questions openly and seem to or listening? understand your concerns? • Is there more than one room where residents can sit • Do they have a knowledge of dementia and can they deal or where they can be quiet or see visitors? with difficulties that may arise in an understanding way? • Is there a garden where residents can walk safely? • Is there a full assessment at home before a resident is admitted? Health 1 2 3 • Does each resident have a care plan and are their needs You will want to know what happens if residents are unwell regularly reviewed? or need medication. • Is the family carer consulted about the care plan and • Which doctor or doctors can residents see? about any proposed changes to it?

44 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Paying for care Most people will have to pay something towards the cost advise you on a solution that supports you to remain of their care. independent and save you from paying for more care Before we talk about paying for care, it is important that than you might need. This section will give you some we have a discussion with you to identify and establish information so that you can feel more confident when any care and support needs that you have (see page 14 you are thinking about the care options that are right for for more information). This is so that we can help and you or the person you care for.

Paying for non-residential care and support

In some cases, if you are eligible for our support, we (in the future we hope to offer an online service as well). will provide you with a short period of intense care and You can arrange for someone to be with you when the support in your own home. This is the START service assessment is completed if you want to. The officer will which is discussed in more detail on page 18. During ask you to give details of your financial circumstances, this period, we might also provide you with specialist including details of your income, outgoings and capital. equipment, for example, a Lifeline service. Examples of these are given below. How do we work out how much you will need to pay? Income To work out how much you will need to contribute to This could be your: the cost of your non-residential care, we will carry out a financial assessment which entails a specialist benefits • State retirement pension. and assessments officer visiting you at your home, or • Private pensions. another agreed location. Sometimes we may be able to complete the financial assessment by post or telephone • Disability benefits and some other benefits.

Amarna House Enhancing life, excelling in care

Residential, Dementia, Nursing and Respite Care Enjoy an active life rich in experiences in our luxury care home in the heart of the charming city of York. • Restaurant quality dining, nutritionally balanced and with the best fresh local produce • Pop up beauty salon with beauty treatments on pamper days • Spacious and beautifully decorated rooms all with en-suite shower rooms • Café area with tea and freshly brewed coffee for to all visitors • Large landscaped gardens with lawns, pathways, flowerbeds and mature trees • Stimulating Well-being programme including events, a gardening club, cookery and art courses • Our own minibus with regular trips and outings to the theatre, to the coast and to places of interest See our lovely home life at facebook.com/AmarnaHouseCareHome Call the Amarna House Home Manager on 01904 798509 Rosetta Way | York | North Yorkshire | YO26 5RN | www.averyhealthcare.co.uk

Visit www.carechoices.co.uk for further assistance with your search for care 45 Paying for non-residential care and support continued

• Interest from investments.

It does not include any earned income such as wages.

Outgoings This is money that you spend regularly, for example, your rent, mortgage, Council Tax and utility bills. When we carry out your financial assessment, the benefits and assessments officer will need to see evidence of your outgoings.

Capital We will ask you to provide evidence of the additional The capital we look at is the money that you have. This expenses, for example receipts. These expenses may then could be: be taken into account when we work out how much you have available to pay towards your services. • In the bank. How much will I pay? • In the building society. Everyone is likely to be asked to pay for some of the • Shares. services we provide. For example, meals taken at a day • Investments. centre or lunch club will be charged for and the amount is dependent upon the service. • Money saved in your home. The amount you pay for other support services will be A financial assessment for home care does not include calculated from your financial assessment. the value of your home. See page 48 for information on You will be asked to pay the full cost of your service(s) if: paying for residential care. Our benefits and assessments officer will then use • Your capital is over £23,250. these details to work out your assessable income and the • You decide not to tell us about your financial amount of money that you may have to pay for services. circumstances. The assessable income is the amount you have left after • You refuse to sign the financial assessment form. taking away certain outgoings and disability-related costs. If your capital is less than £23,250 we will look at: Does everyone have to pay for their services? As a general guide, you will not have to pay anything for • Your assessable income. your care or support costs if your income is less than the • The level of service you receive. appropriate level of income set by central Government each year, plus an additional 25%. Most people are likely • Any capital that you have over £14,250. to need to pay something towards the cost of their • Any disability-related costs. services. Contact us for more information. If you own assets with another person, only your share What if you have savings? should be taken into account when deciding how much If you have savings below £14,250, they are not taken into to charge. We should not take into account assets owned account when working out your charge for services. by another person. If you have savings over £14,250, these will be taken If you are part of a couple, we may undertake a into account when working out your charge for services. financial assessment that takes into consideration the circumstance of your partner, to ensure that they are left These figures may change in April every year. with a sufficient amount to cover daily living costs. We will consider the facts in each individual case, but we will What else do you look at when working out my always be careful to ensure that everyone has a sufficient charges? amount of money to live on. If you have any questions Disability-related costs – during your financial assessment, about this or disagree with the amount we ask you to we will talk to you about any additional expenses that pay, please ask the benefits and assessments officer who you may have as a direct result of your illness or disability. completes the financial assessment.

46 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Paying for non-residential care and support continued

change, please contact your social care assessor so that North Yorkshire County Council benefits, we can reassess your contribution. If there is a change assessments and charging teams – local offices to your charges, our benefits, assessments and charging (BAC) team will tell you. If your financial circumstances For more information about social care charges, change and you don’t tell us, we may backdate your contact your local benefits assessment and charging charges to the date of that change. A change in team. financial circumstances could mean a sudden increase Central area (Hambleton, Richmond, Selby) in capital, sale of a property or a welfare benefits award White Rose House, Thurston Road, that you have not told us about. Northallerton DL6 2NA Tel: 01609 533840 What if you don’t receive services for a while? You will only pay for services you receive. If you do not East area (Scarborough, Whitby and Ryedale) receive any services for a while, for example, if you are North Yorkshire House, 442-444 Scalby Road, in hospital, then you do not pay. It is important that you Scarborough YO12 6EE notify your social care assessor if you are not receiving a Tel: 01609 534648 service to ensure you are charged the correct amount. West area (Harrogate, Ripon and Craven) Jesmond House, 31/33 Victoria Avenue, What if you cannot afford to pay? Harrogate HG1 5QE If you think that you cannot afford to pay, please contact Tel: 0845 034 9462 your local BAC team straight away. They will talk with you to come up with a solution that works for everyone.

Whatever your circumstances, we will not ask you to pay How do you pay for your care? more than the cost of actually providing the services. We We will send you an invoice every four weeks for the will tell you how much your whole service costs when we services you receive. Charges are usually six weeks arrange it for you. behind. This is because we need to wait for information from your provider regarding the services you have What happens if your financial circumstances or received and then work out your charge. We will print care needs change? the dates of the care you are being charged for on your If your financial circumstances, or care or support needs invoice. WHAT ARE THE CARE OPTIONS? WHAT ARE THE CARE OPTIONS? WHATHOW WILL ARE ITHE KNOW CARE WHICH OPTIONS? TO CHOOSE? HOWWHAT WILL IF MUM I KNOW DOESN’T WHICH AGREE? TO CHOOSE? WHATHOW WILL IF MUM I KNOW DOESN’T WHICH AGREE? TO CHOOSE? WHAT IF MUM DOESN’T AGREE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: CALL CARE SELECT FOR MORE INFORMATION: 0800CALL CARE 389 SELECT 2077 FOR MORE INFORMATION: 0800 389 2077 0800 389 2077 Visit www.carechoices.co.uk for further assistance with your search for care 47 Paying for residential care and support

Will you qualify for assistance with funding your means-tested. If you have a private pension, only half residential care? will be considered when you are assessed if you are The value of your home is included when assessing passing this on to your partner. However, you will capital unless one of the following still lives there: need to consider the effect this would have on any benefit claim your partner makes, as it may affect their • Your partner. entitlement to other financial help. • A relative who is over 60 or incapacitated. • A child under 16 who you or a former partner maintain. Remember to claim: • Income support (if you are under pension age). If you have capital or savings in excess of £23,250 Arrange for an assessment with us to define your care • Pension Credit (if you are over pension age). needs. • Savings Credit (if you are over 65). If, apart from your property, your savings are less than • Attendance Allowance (if you are over 65). £23,250, we can help with your care costs for the first twelve weeks. After this time, any money from us will be • Disability Living Allowance/Personal Independence regarded as a loan and will need to be repaid once your Payment (if you are under 65). house is sold. As part of your financial assessment the BAC team will If you have capital or savings of less than £23,250 help you to claim the above if you are entitled. This We will share the costs with you. will help you to pay towards any care and support you To work out how much we will pay and how much you receive. will pay, a meeting will be arranged with a benefits and assessments officer following your initial assessment. Moving into a nursing home? The benefits and assessments officer will review your • You may be eligible for the NHS Nursing Care care needs as laid out in your initial assessment and will Contribution. assess your financial situation. If you have capital and savings between £14,250 and Always seek advice: £23,250, you will be expected to contribute £1 per week You may wish to seek independent financial advice to for every £250 you have above £14,250 in addition to your guide you through your financial options. There may be income. a number of solutions to retaining your capital whilst Whatever your circumstances... paying for care (further information is available in the Remember: following section). • If your partner still lives at home, they will not be

Self-funding advice

We can still support you if you are paying for your own about funding your care and support costs in the future. care and support and we will be happy to complete You may find the following website useful: an assessment of your needs. It is beneficial to speak www.payingforcare.org with us about your care and support needs before you You may also benefit from seeking independent decide what care you are going to purchase, as this will financial advice to support your decisions. If you do speak ensure that you choose an appropriate option that can to an independent financial adviser, you need to be aware support you to maintain your independence for as long there may be a charge for this service. as possible, and at a rate that is affordable. It is important We would recommend that the financial adviser is to know that if you choose a service that you are unable accredited by the Financial Conduct Authority (FCA) to afford long-term, the council may have to discuss or is accredited with the Society for Later Life alternative options with you, which can sometimes mean Advisers (SOLLA). You can use the following website you having to change care provider. to find a Society for Later Life Adviser: There are lots of organisations that can give you advice www.societyoflaterlifeadvisers.co.uk

48 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Self-funding advice continued

If you are thinking about care options, you may be NHS Nursing Care Contribution entitled to some of the following financial assistance and Whether you are a temporary or permanent resident, if support, subject to an assessment of need. you live in a care home that provides nursing care, you may be entitled to a non-means-tested NHS Nursing Care Twelve-week property disregard Contribution towards the cost of your nursing care. This is If your former home is included in your financial paid directly to the home. assessment but your other capital is less than £23,250, and your income is not enough to meet your care home NHS Continuing Healthcare fees, we may help with the costs during the first twelve NHS Continuing Healthcare is a package of continuing weeks of permanent care, provided we agree that care is care that is arranged and funded solely by the NHS. This needed. This is called a twelve-week property disregard is free of charge, wherever it is delivered. NHS Continuing period. Healthcare support may be provided in a nursing or residential care home or in a person’s own home. Deferred Payment Agreements People eligible for NHS Continuing Healthcare will have After the twelve-week property disregard period, any been assessed as having a primary health need and are financial help from us will be charged against the value likely to have complex medical needs and substantial or of your home and recovered once your house has intense ongoing care needs. been sold or from your estate. This is called a Deferred National guidance says that the assessment for NHS Payment Agreement. However, we may limit how much Continuing Healthcare should be person-centred. This we will pay and it may affect your entitlement to Pension means that the person being assessed should be fully Credit or Income Support if your property is not seen to involved in the assessment process. They should be kept be on the market and becomes treated as capital by the informed and have their views, needs and support taken Department for Work and Pensions (DWP). into account. Carers should also be consulted where We will charge interest on Deferred Payment appropriate. It’s a good idea for carers to make it clear that Agreements. There is also an administration charge they would like to participate in the assessment process. payable to set up an agreement and for settling the A decision about eligibility should usually be made agreement. However, these amounts will only ever be within 28 days of a referral being made to the NHS Clinical charged to cover our costs and not to make a profit. Commissioning Group. If you are already receiving support from us, your social Attendance Allowance, Disability Living Allowance care assessor will be able to give you more information and Personal Independence Payments about NHS Continuing Healthcare. They can complete an These benefits are non-means tested, non-taxable NHS Continuing Healthcare screening checklist with you, benefits from the DWP paid at a standard rate for those from which a referral for assessment can be made if you needing care by day or night, and at a higher rate for are entitled to it. Your GP or community nursing service those needing care both during the day and night. should be able to give you advice or make a referral with Everyone who needs care can, and should, claim these you if you are not currently receiving support from us. benefits. If we are making a contribution towards your If you are waiting to hear whether you are eligible for care then Attendance Allowance will stop being paid. NHS Continuing Healthcare, any services provided by us Disability Living Allowance (DLA) is a tax-free benefit. will continue to be charged and must be paid up front. The rate you get is made up of two parts. How much you Any claim refunded by NHS Continuing Healthcare will be get depends on how your disability or health condition paid to the client once the refund has been received and affects you. DLA is no longer open to new claimants. processed. Personal Independence Payments (PIP) is replacing DLA for people aged 16 to 64, even for those with an Running out of money indefinite or lifetime DLA award. If you were 65 or over If your capital is likely to reduce to £23,250 as a result of on 8th April 2013 you can continue to get DLA if you paying for care, you must let us know well in advance were already receiving it. as we may step in to help with your care fees. We must For further information, visit: www.gov.uk and conduct an assessment of your care and support needs search for either Disability Living Allowance or Personal in order to determine whether the council could make a Independence Payment. contribution. >>

Visit www.carechoices.co.uk for further assistance with your search for care 49 Self-funding advice continued

>> Understanding your rights before receiving formal care and specialist companies who may be able to help. It is services is essential. There are a number of financial products important to seek advice before committing yourself.

Third party payments

Fees charged by some homes may be higher than the Payment Agreement (explained on page 49). Therefore, maximum rates that we can pay for reasons other than the additional payment normally has to be made by complex or variable needs. If we are funding your care someone else, for example, a family member or charity. and the home you choose costs more than the amount Before anyone agrees to make additional payments on we can pay for someone with your level of needs, you your behalf they should be aware that the amount could will have the choice to ask someone else to make an increase and they need to be confident that they can additional payment. This means that they will have to sustain the payments for as long as they are required. If pay the difference between our rate and the amount the the additional payments stop being paid, for any reason, home charges. This additional payment is often referred to then you should seek help and advice from us via our as a ‘top-up’ or ‘third party payment’. Customer Service Centre. See page 4 for contact details. The law says that you, or your spouse/partner, are Once it has been established that someone is willing not allowed to make this additional payment, except in and able to make these payments they will be asked to limited circumstances, such as when you have a Deferred sign an agreement to formalise the arrangement. Essential information

Disclosure and Barring Service

The Disclosure and Barring Service (DBS) provides a has the power to make a referral, and should do so where joined-up, seamless service combining the criminal it is necessary. records checking and barring functions. Regulated activity is work – both paid and unpaid – The DBS can bar a person unsuitable to work with with children or vulnerable adults that meets certain vulnerable people, including children, from working in criteria. regulated activity in the future. If a person is barred it The full up-to-date guidance and definitions must be becomes an offence for an organisation to knowingly referred to when deciding whether to make a DBS referral. engage that person in regulated activity. Employers and volunteer managers of people working For disclosure information and services, visit the DBS in ‘regulated activity’ have a legal duty to make referrals to homepage: www.homeoffice.gov.uk/dbs the DBS in certain circumstances. The local authority also

Safeguarding adults with care and support needs

Far too many adults with care and support needs suffer impairment, a disability, a mental health condition, or abuse, neglect and worse, often at the hands of relatives have some form of illness. This means they may have and carers, those who you would least expect to treat difficulty in making their wishes and feelings known and them in that way. An adult with care and support needs this may put them at risk of abuse or neglect. It may also is a person over the age of 18 who needs some support mean that they are not able to make their own decisions to stay independent and live in a safe environment and or choices. A person may also be at risk because of a who may be unable to take care of themselves, or protect temporary illness or difficulty. themselves from harm or from being exploited. This includes adults who are more at risk than others What is adult abuse? because they are old and frail, or have a sensory Abuse is when somebody does or says things to a

50 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Safeguarding adults with care and support needs continued person that make them feel upset or frightened. It is mistreatment by somebody or some people that violates a person’s human and civil rights. It may be neglecting a person’s needs, treating somebody disrespectfully or causing physical harm. It may be an isolated incident or repeated incidents. It may be that the abuse is deliberate or it may be unintentional and due to ignorance or lack of training or understanding. It may be that a person is at risk of abuse or being abused in several ways. It can happen anywhere – in your own home, a care home, a hospital, in the workplace, at any service you attend, at college, in supported housing or in the street. Forms of abuse could be: domestic violence, sexual You may have a relative, friend or independent abuse, psychological abuse, financial or material abuse, advocate present if you wish. Together you will discuss modern slavery, discriminatory abuse, organisational the issues and agree a plan to keep you as safe and abuse, neglect and acts of omission, or self-neglect. independent as possible. You will be able to have a copy of this plan. We will agree whether further contact is Who might be causing the abuse? needed. Anyone may be an abuser. It may be somebody you We may involve other agencies to help support you know well or it may be a stranger. It may be more than safely, but we will agree this together. We will jointly help one person. It might be a family member, a friend, a to support you. neighbour, a paid or voluntary carer, a nurse, a social care We will listen to your concerns and take them worker, a GP, a visitor to your home, a rogue trader or seriously. We will treat you with dignity and respect at somebody who you don’t know. If you live in a residential all times. Our main aim will be to help you to live safely setting or have any other services, it may be another user whilst maintaining the maximum possible level of of that service, a visitor, or a carer. independence, giving you choice and control to keep What should you do if you suspect abuse or are yourself safe. worried about abuse? If the abuse is also a crime you should involve the police Doing nothing is not an option. North Yorkshire County to prevent someone else from being abused. If the police Council has a legal duty to protect the rights of adults are involved we will work with them and with you to with care and support needs to live in safety, free support you. from abuse and neglect. Together with other partners, If you are worried about contacting the police you can including Health and the police, North Yorkshire County contact us to talk things over first. Council operates a zero tolerance attitude towards all When you suspect abuse in a residential care or forms of abuse. All adults should be able to live their lives nursing home free from fear and harm. If your concern is about someone who is in a residential or nursing home, please refer them to us via the Customer Your course of action will depend on the situation: Service Centre on: 01609 780780 or, for further details, If you or the person you are concerned about is in danger visit: www.northyorks.gov.uk/safeguardingadults and immediate action is required you should ring the If you have concerns about the standards or application emergency services on: 999. of regulations in a care home, you should contact: If you or the person you are concerned about is not in immediate danger, you should ring our Customer Service Centre on: 01609 780780. The Care Quality Commission You will be able to speak to an experienced adviser who Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA will listen to your concerns and take them seriously. They Telephone: 03000 616161 will offer support and direct your concerns to a specialist Email: [email protected] worker who will arrange to meet with you.

Visit www.carechoices.co.uk for further assistance with your search for care 51 Advocacy Services in North Yorkshire

Do you want to have a say about what happens to you? prefer, at a neutral place. The advocate will work with you Are you struggling to stay involved in decisions about your until the issue is resolved. health and wellbeing or about where you live? Or maybe you know someone else who needs support? There is now a single advocacy service in North Yorkshire Health and social care processes can be complicated that you may wish to contact directly; the service is run – some of us need a bit of help to make sure our views by locally-based advocates across the county: are heard. Advocacy services help people to speak for Cloverleaf Advocacy themselves. This is a confidential, free and independent Cloverleaf Advocacy 2000 Ltd, First Floor, 9 Wellington service provided by trained advocates. As a confidential Road, Dewsbury, West Yorkshire WF13 1HF service, anything you say to an advocate will not be Tel: 01609 765355 • Text: 07860 021502 revealed to your social or health worker or anyone else. Web: www.cloverleaf-advocacy.co.uk You may meet with an advocate at your home or, if you’d

Making a complaint about care services

If you use a home care agency or move into a care home, service, this is often the quickest and best way to get a you should feel able to complain about any aspect of your problem resolved. If you are unhappy with our response life which affects your happiness or comfort. This might to your complaint, you can contact the Local Government be anything from the way you are treated by staff to the Ombudsman for advice. quality of the food you are served. You should also feel If you have arranged and funded your care without our free to make comments and suggestions about possible involvement and you are unhappy with the response to improvements to your surroundings and the services your complaint by the service provider, you can contact provided. the Local Government Ombudsman for advice. The Local Making a complaint should not be made difficult for Government Ombudsman looks at complaints about you and should not affect the standard of care that you councils and some other authorities and organisations receive, whether in your own home or in a care home or including adult social care providers (such as care homes care home with nursing. Care services are required under and home care providers). Its helpline is open from national Essential Standards of Quality and Safety to have 8.30am to 5.00pm, Monday to Friday on: 0300 061 0614. a simple and easy to use complaints procedure. A friend Visit: www.lgo.org.uk or relative can make a complaint on your behalf if we have If you have concerns about a breach of regulations your agreement to the complaint being made and you by a registered provider, you can contact your local give consent for us to share your information with them. office of the Care Quality Commission who can use the Or, you can ask someone, for example an independent information when looking at individual services to ensure advocate, to support you to make the complaint yourself. quality and safety standards are being met. See page 53 If you are concerned about the care that you, a friend or for contact details and more information. a relative are receiving, you should contact the registered manager/owner of the service about your concerns in the first instance as they have a duty to respond to any complaints made about their service. The problem may be resolved quite easily once they are made aware of it. If you are unhappy with the response from the service provider and your care has been arranged and funded by the local authority, you should discuss your concerns with your social care worker or our complaints manager on: 0800 515875 (freephone) or: 01609 532638 or, email: [email protected] as we may be able to look into your complaint further. We aim to resolve complaints as quickly and informally as possible. If you are able to talk to the managers who deliver your

52 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care How solicitors can help

A solicitor can give you impartial advice about wills, making gifts, estate planning and Powers of Attorney. Some can also offer guidance on immediate and long- term care plans, ensuring (if applicable) the NHS has made the correct contribution to your fees. Lasting Powers of Attorney (LPAs) allow you to appoint someone you trust to make decisions about your personal welfare, including healthcare and consent to medical treatment, and/or your property and financial affairs. An LPA is only valid once registered with the Office of the Public Guardian. It allows for a person of your choice to make decisions on your behalf at a time when you may be unable. The Court of Protection can issue Orders directing the management of a person’s property and financial affairs if they are incapable of managing their own affairs should they not have an LPA. The Court procedure is presently consideration of the benefits, risks and implications, very slow and the fees are quite expensive so preparing particularly on any future liability for care costs or tax an LPA is always advisable, providing you have somebody liability. sufficiently trustworthy to appoint as your attorney. If you don’t have your own solicitor, ask family or friends An ‘advance directive’ allows you to communicate your for their recommendations. Contact several firms, explain wishes in respect of future medical treatment but it is not your situation and ask for an estimate of cost and an legally binding. You may instead wish to make a living idea of timescales involved. Many firms will make home will, properly known as an ‘advance decision’ setting out visits if necessary and will adapt their communications treatment that you do not want to receive in specified to meet your needs. It’s important to find a solicitor who circumstances, which would legally have to be followed, specialises in this area of the law. The Citizen’s Advice even if you die as a result. Bureau offers an advice service and will be able to Any proposed gift out of your estate needs careful recommend solicitors in your area.

Inspecting and regulating care services

Inspecting and regulating care services Experience; people who use services; and carers. All care providers must be registered under a system Following an inspection, each care home and home which brings adult social care, independent healthcare care agency is given a report of how it rates against and the NHS under a single set of essential standards of national essential standards of quality and safety. The CQC quality and safety. has also started rating services as: Outstanding, Good, The Care Quality Commission (CQC) registers, inspects Requires Improvement and Inadequate. and reviews all adult social care and healthcare services in When considering a care service, it’s always a good idea England in the public, private and voluntary sectors. This to check its inspection report and rating on the CQC’s includes care homes, care homes with nursing, home care comprehensive website: www.cqc.org.uk or ask the care agencies and NHS services, amongst others. provider you are considering for a copy of their latest Inspectors carry out a mixture of announced and inspection report. unannounced inspections looking at the quality and safety of the care provided. They look at whether the For any enquiries or to register a concern or a service is: Safe, Effective, Caring, Responsive to people’s complaint, phone the CQC on: 03000 616161 or needs, and Well-led. email: [email protected] Inspection teams are led by an experienced CQC The Care Quality Commission, Citygate, Gallowgate, manager and often include experts in their field. The team Newcastle upon Tyne NE1 4PA may also include professional or clinical staff; Experts by

Visit www.carechoices.co.uk for further assistance with your search for care 53 Palliative and end of life care

Palliative care should talk to their GP, district nurse or hospital doctor Palliative care refers to the services provided for people about their needs. affected by a life-limiting illness when there is no cure or treatment, to try to make the end of a person’s life as End of life care comfortable as possible and to provide dignity at this End of life care is an important part of palliative care difficult time. This will include relieving pain and other and usually refers to the care of a person during the symptoms whilst providing psychological and social last year of their life. Some people who are nearing the support to the person who is ill and to their carers and end of their life will be eligible for funded healthcare family. Patients can receive palliative care in their own called ‘Continuing Healthcare’ and there is a fast-track home or a preferred place of care (such as a hospice, assessment process to provide a quick response to nursing home or hospital). Patients and their carers their needs.

Tell Us Once

Losing a loved one is hard enough without the stress of tell us once and we will notify the organisations that making endless contacts to inform people. Tell Us Once participate in the service. is a service to make it easier for families to notify some More information, including the contact details you government departments about the changes to their need for our registration offices in North Yorkshire, can be circumstances. found at: www.northyorks.gov.uk/article/23533/Death When you make an appointment to register a death or you can contact our Customer Services Centre on: in North Yorkshire, you will be offered this service during 01609 780780. the death registration, and it will mean that you can just Useful contacts

Local useful contacts

Advocacy

Advocacy Alliance Scarborough in the decisions that matter to them. Office 28, The Street, 12 Low Clark Street, Elizabeth House, Scarborough YO12 7PU Barker Business Park, Tel: 01723 363910 Melmerby, Email: [email protected] Ripon Web: www.scarboroughadvocacy.co.uk HG4 5NB North Yorkshire Advocacy Tel: 01609 778652 North Yorkshire Advocacy is a charitable organisation that Email: [email protected] helps vulnerable people to speak up and to have a voice Web: www.nyadvocacy.org

Carers’ services

Craven and Airedale Carers’ Resource Email: [email protected] Griffin House, Web: www.carersresource.org Broughton Hall, Business Park, Harrogate Carers Resource Skipton BD23 3AN 11 North Park Road, Tel: 01756 700888 Harrogate, Fax: 01756 799944 North Yorkshire HG1 5PD

54 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Local useful contacts continued

Carers’ services continued

Tel: 01423 500555 Fax: 01423 507777 Email: [email protected] Web: www.carersresource.org

Hambleton and Richmondshire Carers Resource Centre 2 Omega Business Village, Thurston Road, Northallerton, North Yorkshire DL6 2NJ Tel: 01609 780872 Fax: 01609 788489 Email: [email protected] Web: www.hrcarers.org.uk Selby Carers Centre Scarborough and Ryedale Carers Resource Centre Community House, 96 High Street, Portholme Road, Snainton, Selby, Scarborough, North Yorkshire YO8 4QQ North Yorkshire YO13 9AJ Tel: 0300 012 0415 (local call rate) Tel: 01723 850155 (24-hour answer phone) Fax: 0844 247 4282 Email: [email protected] Email: [email protected] Web: www.carersresource.net Web: www.cloverleaf-advocacy.co.uk

Other contacts

Community Mental Health Team (CMHT) Adult Social Care complaints Web: www.northyorks.gov.uk Tel: 01609 532638 Fax: 01609 532025 Independent Care Group Email: [email protected] 5 Beechwood Grove, Harrogate HG2 8QP Emergency duty team Tel: 01423 816582 Tel: 0845 034 9417 Email: [email protected] Fax: 01347 824648 (out of hours only) Email: [email protected] Northallerton and the Dales Mencap Society Represents the interests of people with learning Patient Advice and Liaison Service (PALS) disabilities and their carers in the Hambleton and PALS provides information for patients and their families Richmondshire Districts of North Yorkshire. and can help you deal with any concerns around your The Mencap Centre, hospital treatment. Problems can be discussed with the Goosecroft Lane, PALS Officer in confidence and you can work together to Northallerton, find a solution. You can contact the PALS Officer between North Yorkshire DL6 1EG 9.00am and 5.00pm. Tel: 01609 778894 (Sue Lear, Development Manager) The James Cook University Hospital, Marton Road, Email: [email protected] Middlesbrough TS4 3BW North Yorkshire County Council Tel: 0800 028 2451 Customer Service Centre Text: 07799 893806 Tel: 01609 780780 Email: [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 55 Local useful contacts continued

Clinical Commissioning Groups

NHS Vale of York Clinical Commissioning Group Email: [email protected] West Offices, Station Rise, York YO61 6GA Web: www.scarboroughryedaleccg.nhs.uk Tel: 01904 555870 NHS Harrogate and Rural Clinical Commissioning Email: [email protected] Group Web: www.valeofyorkccg.nhs.uk 1 Grimbald Crag Court, NHS Hambleton, Richmondshire and Whitby Clinical St James Business Park, Commissioning Group Knaresborough HG5 8QB Civic Centre, Stone Cross, Northallerton DL6 2UU Tel: 01423 799300 Tel: 01609 767600 Email: [email protected] Email: [email protected] Web: www.harrogateandruraldistrictccg.nhs.uk Web: www.hambletonrichmondshireandwhitbyccg. Healthwatch nhs.uk Making sure your views on local health and social care NHS Scarborough and Ryedale Clinical services are heard. Commissioning Group Tel: 01904 621631 Scarborough Town Hall, York House, St. Nicholas Street, Email: [email protected] Scarborough YO11 2HG Web: www.healthwatchnorthyorkshire.co.uk Tel: 01723 343660

District Councils

Craven District Council Email: [email protected] Tel: 01756 700 600 Web: www.richmondshire.gov.uk Email: [email protected] Ryedale District Council Web: www.cravendc.gov.uk Tel: 01653 600666 Hambleton District Council Email: [email protected] Tel: 01609 779977 Web: www.ryedale.gov.uk Email: [email protected] Scarborough Borough Council Web: www.hambleton.gov.uk Tel: 01723 232323 Harrogate Borough Council Email: [email protected] Tel: 01423 500600 Web: www.scarborough.gov.uk Email: [email protected] Selby District Council Web: www.harrogate.gov.uk Tel: 01757 705101 Richmond District Council Email: [email protected] Tel: 01748 829100 Web: www.selby.gov.uk

Telecare

Yorkshire Ambulance Service: Telecare Assistance you the reassurance of knowing that if something goes Service wrong, you’re not on your own. Independant is a 24/7 telecare assistance service that It’s not just a Telecare Assistance Service, it’s the provides help and support whenever you or your loved ‘Freedom to live without worry’ button. ones need it, all at the push of a button. Tel: 0300 330 5420 Brought to you by Yorkshire Ambulance Service and Web: www.yourindependant.co.uk delivered by leading national telecare provider Welbeing, Twitter: @YASIndependant Independant lets you enjoy your independence and gives

56 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care National useful contacts

Action on Elder Abuse (AEA) national number below. Works to protect, and prevent the abuse of, vulnerable Tel: 03444 111 444 older adults. Dementia Forward Helpline: 0808 808 8141 Community House, Ripon HG4 1LE Email: [email protected] Tel: 01765 601224 or 01765 645904 Web: www.elderabuse.org.uk Email: [email protected] Age UK Web: www.dementiaforward.org.uk The combined charity for Age Concern and Help the Aged. FirstStop Advice Helpline: 0800 169 2081 Advice and information on all aspects of care Web: www.ageuk.org.uk accommodation, housing, finance and rights for older (see website for your local area office details) people. Alzheimer’s Society Advice line: 0800 377 7070 Leading the fight against Dementia. Email: [email protected] National helpline: 0300 222 1122 Web: www.firststopadvice.org.uk Web: www.alzheimers.org.uk Friends of the Elderly Association of Charitable Organisations A charity that supports older people who have a range of A national umbrella body for benevolent charities. practical needs. Tel: 0207 255 4480 Tel: 0207 730 8263 Email: [email protected] Email: [email protected] Web: www.aco.uk.net Web: www.fote.org.uk British Institute of Learning Difficulties (BILD) Independent Age Committed to improving the quality of life for people with Advice on home care, care homes, NHS Services, housing a learning disability. and other issues. Tel: 0121 415 6960 Tel: 0800 319 6789 Email: [email protected] Email: [email protected] Web: www.bild.org.uk Web: www.independentage.org.uk Carers Direct National Activity Provider Association (NAPA) Carers Direct from NHS Choices provides free confidential Promotes the importance of activities for older people. information, advice and support for carers. Tel: 0207 078 9375 Tel: 0300 123 1053 Email: [email protected] Web: www.nhs.uk/carersdirect Web: www.napa-activities.co.uk Carers Trust Pension Service, The The largest provider of comprehensive carers’ support Provides information about pensions and other pensioner services in the UK. benefits. Tel: 0844 800 4361 Tel: 0800 731 7898 Email: [email protected] Textphone: 0800 731 7339 Web: www.carers.org Web: www.gov.uk/contact-pension-service Carers UK Registered Nursing Home Association (RNHA) The voice of carers. Campaigns for high standards in nursing home care. Tel: 0808 808 7777 Freephone: 0800 074 0194 Web: www.carersuk.org Email: [email protected] Citizens Advice Bureau (CAB) Web: www.rnha.co.uk Citizens Advice provides free, independent, confidential Relatives and Residents Association, The and impartial advice to everyone on their rights and Exists for older people needing, or living in, residential responsibilities. To find out where you nearest CAB is, or to care and the families and friends left behind. speak to someone over the telephone for advice, call the Advice line: 0207 359 8136

Visit www.carechoices.co.uk for further assistance with your search for care 57 National useful contacts continued

Email: [email protected] Web: www.relres.org

Silver Line, The The Silver Line is a free national confidential helpline providing information, friendship and advice to older people, open 24-hours a day, every day of the year. Helpline: 0800 470 8090 Web: www.thesilverline.org.uk

United Kingdom Home Care Association (UKHCA) Professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Email: [email protected] Tel: 0208 661 8188 Web: www.ukhca.co.uk

Day care centres

This list is a selection of venues offering day care services across the county. For further information, costs and opening times, please contact the individual service.

Abbey Residential Home, The Boot Shop, The Glusburn Institute Community Malton Tel: 01653 692256 Easingwold and Arts Centre Keighley Tel: 01535 630223 Action for Children Services Breathing Space Ltd Hambleton Tel: 01609 779420 Harrogate Skills 4 Living Scarborough, Whitby and Chopsticks Day Centre Harrogate Tel: 01423 593719 Ryedale Tel: 0141 550 9047 Northallerton Tel: 01609 777292 Henshaws Arts and Crafts Age Concern Claro Enterprises Knaresborough Skipton Tel: 01729 850864 Harrogate Tel: 01423 885879 Tel: 01423 541888

Knaresborough Cunliffe Centre, The Hillcrest Residential Home Tel: 01423 864956 Selby Tel: 01757 708363 Catterick Garrison Age UK Dales Care Tel: 01748 834444 Drax Tel: 01757 618041 Bedale Tel: 01677 425806 Horticap, Beckwithshaw Harrogate Tel: 01423 502253 Dalewood Trust Day Centre Harrogate Tel: 01423 522876 Selby Tel: 01757 704115 Whitby Tel: 01947 600583 Jennyruth Workshops Alne Hall Day Centre Disability Action Yorkshire Ripon Tel: 01765 606620 York Tel: 01347 838295 Harrogate Tel: 01423 855410 Just The Job Environmental Ent Alzheimer’s Society Day Centre Dr Barnardo’s Restaurant and Richmond Tel: 01748 822815 Northallerton Tel: 01609 778251 Coffee Shop Richmond Tel: 01748 825817 Harrogate Tel: 01423 884819 Kurts Club Selby Tel: 01904 567701 Easingwold 01347 822875 GEMS Support Services Avalon Selby Tel: 01757 702895 Lake and Orchard Care Centre Harrogate Tel: 01423 530053 York Tel: 01757 248627 Gift People, The Basics Plus Knaresborough Later Years Care Scarborough Tel: 01723 371335 Tel: 01423 864007 Scarborough Tel: 01723 378220

58 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Day care centres continued

Lister House Peace Centre, The St John’s Centre Ripon Tel: 01765 694740 Tadcaster Tel: 01937 833752 Catterick Garrison Meadowbank Day Centre Pioneer Projects (Arts) Tel: 01748 832271 Harrogate Tel: 01423 881994 Settle Tel: 01524 262672 Sycamore Hall Mencap Purple Patch Arts Leyburn Tel: 0370 192 4055 Harrogate Tel: 01423 568162 Harrogate Tel: 07725 041801 Thirsk Sowerby and District Scarborough Tel: 01723 374819 Queens Margaret’s Day Centre CCA Mental Health Support Scarborough Tel: 01845 523115 Hambleton and Richmondshire Tel: 01723 353884 Thistle Hill Nursing Home Tel: 01609 780758 Ripon Community Link Day Knaresborough MIND Centre Tel: 01423 869200 Harrogate (Conservation) Ripon Tel: 01765 607461 Tidy Gardens Tel: 01423 507227 Ripon Walled Garden Day Harrogate Tel: 07971 676643 Norton Tel: 01653 690854 Centre The Acorn Centre Harrogate Ripon Tel: 01765 609229 Town and Country Care Tel: 01423 503335 Whitby Tel: 01947 606187 Ryedale Leisure Club Norby Day Centre Malton Tel: 01653 648289 Trinity Centre Thirsk Tel: 01845 523115 Skipton and Craven Whitby Tel: 01947 601548 Northdale Horticulture Day Association for the Disabled Vocational Skills Centre Centre Tel: 01756 701005 Harrogate Tel: 01423 884680 Northallerton Tel: 01609 770269 South Craven Day Services Wilf Ward Family Trust Norwood House Skipton Tel: 01756 792787 Pickering Tel: 01751 475787 Scarborough Tel: 01723 360360 Southlands Nursing Home Workcrafts Day Centre Oasis Care Harrogate Tel: 01423 526203 Northallerton Tel: 01609 773696 Selby Tel: 01274 565009 Sowerby House Nursing Yatton House Society Day Open Country PD/LD Home Activities Thirsk Tel: 01845 525986 Centre Harrogate Tel: 01423 507227 Cleveland Tel: 01642 722380 St Andrew’s Day Centre Orb Community Enterprise Skipton Tel: 01756 793522 Yorkshire Yoga Knaresborough Tel: 01423 202028 Harrogate Tel: 01423 864340 St Cecilia’s Paradise Day Centre Scarborough Youth and Community Centre Easingwold Tel: 01347 821665 Tel: 01723 503111 Skipton Tel: 01756 793987

WHAT ARE THE CARE OPTIONS? HOW WILL I KNOW WHICH TO CHOOSE? VISIT THE NEW CARE SELECT WEBSITE WWW.CARESELECT.CO.UK

CALL CARE SELECT FOR MORE INFORMATION: 0800 389 2077

Visit www.carechoices.co.uk for further assistance with your search for care 59 Libraries

Barlby library and community Keighley North Yorkshire hub BD20 8TQ BD23 5AT Howden Road, Derwent valley bridge Great Ayton Discovery Centre Barlby, community library 105b High Street, Selby, 3 Pickering Road, Great Ayton, North Yorkshire West Ayton, Middlesbrough YO8 5JE Scarborough, TS9 6NB Bedale library North Yorkshire Harrogate library Bedale Hall, YO13 9JE Victoria Avenue, Bedale, Easingwold library Harrogate, North Yorkshire Marketplace, North Yorkshire DL8 1AA Easingwold, HG1 1EG Bentham library York, Hawes library Main Street, North Yorkshire The Neukin, High Bentham, YO61 3AN Marketplace, Lancaster, Eastfield library Hawes, North Yorkshire High Street, North Yorkshire LA2 7JU Eastfield, DL8 3RA Bilton and Woodfield Scarborough, Helmsley library community library North Yorkshire Town Hall, Woodfield Road (in the grounds YO11 3LL Helmsley, of Woodfield Primary School), Embsay-with-Eastby North Yorkshire Harrogate, community library YO62 5BL North Yorkshire The Institute, HG1 4HZ Main Street, Ingleton library Boroughbridge library Embsay-with-Eastby, Skipton, Ingleborough community 17 St James Square, North Yorkshire centre, Boroughbridge, BD23 6RE Main Street, Ingleton, Carnforth, York, Filey library Lancashire North Yorkshire Station Avenue, LA6 3HG YO51 9AR Filey, Catterick library North Yorkshire Kirkbymoorside library Gough Road, YO14 9AE Church House, Catterick Garrison, 7 High Marketplace, Gargrave and Malhamdale North Yorkshire Kirkbymoorside, community library DL9 3EL York Gargrave Village Hall, YO62 6AT Colburn library West Street, The Broadway, Gargrave, Skipton, Knaresborough library Colburn, North Yorkshire Marketplace, Catterick Garrison, BD23 3RD Knaresborough, North Yorkshire North Yorkshire Grassington hub and DL9 4RF HG5 8AG community library Crosshills library Garrs Lane, Leyburn library Main Street, Grassington, Thornborough Hall, Crosshills, Skipton, Leyburn,

60 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Libraries continued

North Yorkshire Ripon, North Road, DL8 5AB North Yorkshire Stokesley HG4 1AG TS9 5DH Malton library St. Michael Street, Scalby library Tadcaster library Malton, 450 Scalby Road, Station Road, North Yorkshire Newby, Tadcaster, YO17 7LJ Scarborough, North Yorkshire North Yorkshire LS24 9JG Mashamshire community YO12 6EE library Thirsk library Mashamshire community office, Scarborough library Meadowfields, Little Market Place, Vernon Road, Chapel Street, Masham, Scarborough, Thirsk, North Yorkshire North Yorkshire North Yorkshire HG4 4DY YO11 2NN YO7 1TH Nidderdale Plus community Selby library Whitby library library 52 Micklegate, Windsor Terrace, Station Square, Selby, Whitby, King Street, North Yorkshire North Yorkshire Pateley Bridge, YO8 4EQ YO21 1ET North Yorkshire Settle library HG3 5AT Limestone View, Northallerton library Lower Greenfoot, 1 Thirsk Road, Settle, Northallerton, North Yorkshire North Yorkshire BD24 9RB DL6 1PT Sherburn-in-Elmet library Norton library Finkle Hill, Commercial Street, Sherburn-in-Elmet, Norton, Leeds Malton, LS25 6EA North Yorkshire Skipton library YO17 9ES High Street, Pickering library Skipton, The Ropery, North Yorkshire Pickering, BD23 1JX North Yorkshire Starbeck library YO18 8DY Starbeck Central, Richmond library 68A High Street, Queen’s Road, Starbeck, Richmond, Harrogate, North Yorkshire North Yorkshire DL10 4AE HG2 7LW Ripon library Stokesley library The Arcade, Town Close,

Visit www.carechoices.co.uk for further assistance with your search for care 61 CARLETON COURT

C Residential Care Home A T RL UR ETON CO

Carleton Court Residential Care Home for the elderly stands in it’s own spacious grounds with mature gardens and lawns. Built around 1900 as a family home it was for many years Christ Church Vicarage. A beautiful, period home, with many unique original features, it has been recently extensively refurbished to provide comfortable accommodation for twenty-four residents in tastefully decorated and furnished surroundings.

Services Include:

 Long and short stay  Regular activities and outings  Respite and convalescence  Visiting clergy  Local GP service  No restrictions on visiting  Varied menus and special diets  Visiting hairdresser  Personal laundry service  Visiting chiropodist

Community services available on request:  Dental  Chiropody  Optical  Dietician

Tel: 01756 701220 E: [email protected] www.carletoncourtskipton.co.uk All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be Craven district held liable for any errors or omissions.

Craven care homes

ASHFIELD (SKIPTON) NEVILLE HOUSE (NORTH YORKSHIRE COUNTY COUNCIL) Neville Crescent, Gargrave, Skipton BD23 3RH Carleton Road, Skipton BD23 2BG Tel: 01756 749349 OP Tel: 01756 792881 OP D SUTTON HALL AND LODGE CARLETON COURT RESIDENTIAL HOME LTD Cornmill Walk, off Sutton Lane, Sutton-in-Craven, Carleton Road, Skipton BD23 2BE Keighley BD20 7AJ Tel: 01756 701220 Advert page 62 OP Tel: 01535 635793 Advert inside front cover OP D

COACH HOUSE RESIDENTIAL HOME, THE THORNTON HILL Carla Beck Lane, Carleton, Skipton BD23 3BU Church Road, Thornton-in-Craven, Skipton BD23 3TR Tel: 01756 798097 OP D Tel: 01282 842023 OP D

CRAGMERE – UBU TOWNEND CLOSE Colne Road, Glusburn BD20 8RB Victoria Road, Crosshills, Keighley BD20 8SZ Tel: 01535 635678 Advert page 38 LDA Tel: 01535 634639 OP D

CRAVEN HOUSE OAKDENE West Lane, Sutton-in-Craven BD20 7AS Tel: 01535 633268 LDA

DALEHOLME – Situated on the outskirts of Skipton with fabulous views ST ANNE’S COMMUNITY SERVICES overlooking the Aire Valley, Craven provides general, Station Road, Settle, Craven BD24 9BN nursing and palliative care for up to 68 residents. Tel: 01729 825769 LDA The Craven Nursing Home, Keighley Road, Snaygill, Skipton BD23 2TA GILLS TOP Tel: 01756 700994 Scar Street, Grassington, Email: [email protected] Skipton BD23 5AF High Quality Nursing Care cravennursinghome.com Tel: 01756 752699 OP D HURSTFIELD Beanlands Keighley Road, Cowling, Keighley, Nursing Home West Yorkshire BD22 0LA Located in Cross Hills and providing Tel: 01535 657350 MH YA a high standard of nursing care to 45 ladies and gentlemen over the age of 65. JENKIN LODGE – Accredited with the Gold Standards Framework and Investors in People ST ANNE’S COMMUNITY SERVICES Awards, demonstrating our commitment New Road, Ingleton, Carnforth LA6 3JL to the development of staff and ensuring continuous improvement to our Tel: 01524 241745 LDA standards of care.

JUBILEE LODGE For more information Carleton Road, Skipton BD23 2BE please call 01535 633312 or email [email protected] Tel: 01756 700720 OP PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 63 Hambleton Grange Care Home

Dad has settled extremely well. The staff and management are excellent - nothing is too much of a bother. I would certainly recommend this care home.

The home offers: Hambleton Grange is a • Residential and dementia care residential and dementia care • Highly trained, caring, professional staff home in Thirsk which truly • Resident centred, varied activities programme is a great place to live and • Healthy, nutritious food, cooked daily on-site makes a real difference to the • State-of-the-art bedrooms with en-suite facilities lives of our residents. • Café area and on-site hair salon • Landscaped sensory gardens

For more information please contact a member of our friendly team on: 01845 523837

e: [email protected] a: Hambleton Grange, Station Road, Thirsk YO7 1QH idealcarehomes.co.uk All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be Hambleton Grange Care Home Craven district held liable for any errors or omissions.

Dad has settled extremely well. Craven care homes with nursing The staff and management are ANLEY HALL NURSING HOME INGLEBOROUGH NURSING HOME excellent - nothing is too much Skipton Road, Settle BD24 9JU 1 High Street, Ingleton, Carnforth LA6 3AB of a bother. I would certainly Tel: 01729 822268 OP D PD MH YA Tel: 01524 241593 OP D PD recommend this care home. BEANLANDS NURSING HOME MILTON HOUSE NURSING AND RESIDENTIAL HOME Colne Road, Cross Hills, Keighley BD20 8PL Marton Road, Gargrave, Skipton BD23 3NN Tel: 01535 633312 Advert page 63 OP D PD SI Tel: 01756 748141 OP

CRAVEN NURSING HOME LTD THRESHFIELD COURT Keighley Road, Skipton BD23 2TA Station Road, Threshfield, Skipton BD23 5ET Tel: 01756 700994 Advert page 63 OP Tel: 01756 611572 Advert page 72 OP D PD YA

DALES, THE Draughton, Skipton BD23 6DU Tel: 01745 274222 Advert page 72 OP D PD MH YA

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be Hambleton district held liable for any errors or omissions.

Hambleton care homes

VALLEY ROAD – RESOURCE CENTRE HAMBLETON GRANGE 65a Valley Road, Northallerton DL7 8DD Station Road, Thirsk YO7 1QH Tel: 01609 533394 OP PD LDA SI Tel: 01845 523837 Advert page 64 OP D The home offers: LEEMING BAR GRANGE CARE HOME Hambleton Grange is a • Residential and dementia care residential and dementia care Leeming Lane, Leeming Bar, Northallerton DL7 9AU • Highly trained, caring, professional staff Tel: 01677 621497 Advert page 68 OP D PD home in Thirsk which truly • Resident centred, varied activities programme MILFORD LODGE LLP is a great place to live and • Healthy, nutritious food, cooked daily on-site Northfield House, Stockton Road, Knayton YO7 4AN makes a real difference to the • State-of-the-art bedrooms with en-suite facilities Tel: 01845 537964 LDA YA • Café area and on-site hair salon lives of our residents. MILLINGS, THE • Landscaped sensory gardens 5 North End, Bedale DL8 1AF Tel: 01677 423635 OP ROYAL MENCAP SOCIETY – 2 CONROY CLOSE For more information please contact a member of our friendly team on: Easingwold, York YO61 3NS 01845 523837 Tel: 0808 808 1111 LDA Service OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autism User Bands MH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs e: [email protected] Advertisers are highlighted a: Hambleton Grange, Station Road, Thirsk YO7 1QH idealcarehomes.co.uk Visit www.carechoices.co.uk for further assistance with your search for care 65 Hambleton care homes with nursing

ALNE HALL – CARE HOME WITH NURSING PHYSICAL SOUTHWOODS NURSING HOME DISABILITIES 28 Thirsk Road, Northallerton DL6 1PH Alne, York YO61 1SA Tel: 01609 780362 OP Tel: 01347 838295 PD YA SOWERBY HOUSE BEDALE GRANGE CARE HOME Front Street, Sowerby, Thirsk YO7 1JP 28 Firby Road, Bedale DL8 2AS Tel: 01845 525986 OP D PD YA Tel: 01677 422980 OP ST CATHERINE’S CARE HOME BEECHWOOD CARE HOME 1 East Lane, Shipton by Beningborough, Romanby Road, Northallerton DL7 8FH York YO30 1AH Tel: 01609 777733 OP D Tel: 01904 470644 OP D PD GREENWELL HOUSE CARE HOME 7-9 Wycar, Bedale DL8 1ER Tel: 01677 424012 OP LEEMING GARTH Leeming Bar, Northallerton DL7 9RT Tel: 01677 424014 OP PD MOUNT VALE Yafforth Road, Northallerton DL7 8UE Tel: 01609 801353 Advert page 72 OP D OAK TREES CARE HOME Main Street, Alne, York YO61 1TB Tel: 01347 838262 OP

We have five Care Homes in North Yorkshire. Why not pop in to look around and meet us?

We put the residents at the heart of everything we do. The care in our homes is tailored to meet your specific needs, to find out more please visit our website or contact us directly on the number below.

Amelia House York 01904 692265 Clova House Ripon 01765 603678 Granby Rose Harrogate 01423 505533 Maple Lodge Scotton 01748 831 000 South Park York 01904 784 198

Dementia Care | Residential care | Short-stay care | Nursing care

www.fshc.co.uk

66 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be Harrogate district held liable for any errors or omissions.

Harrogate care homes

AIRE HOUSE CLARO ROAD, 34 – DISABILITY ACTION YORKSHIRE 6 Westcliffe Grove, Harrogate HG2 0PL Harrogate HG1 4AU Tel: 01423 520928 LDA YA Tel: 01423 561911 PD YA

AVENUE 1, THE – CLOVA HOUSE CARE HOME HENSHAWS SOCIETY FOR BLIND PEOPLE 2 Clotherholme Road, Ripon HG4 2DA Knaresborough HG5 0NL Tel: 01765 603678 Advert page 66 OP Tel: 01423 865576 Advert page 35 PD LDA SI YA CORNERWAYS RESIDENTIAL HOME AVON LODGE AND AVON ANNEX 15 Leadhall Crescent, Harrogate HG2 9NG 24-25 Harlow Moor Drive, Harrogate HG2 0JW Tel: 01423 871017 OP D Tel: 01423 562625 OP LDA MH YA CRESCENT, THE – BETHANY HOUSE ST ANNE’S COMMUNITY SERVICES 3 Margarets Road, Harrogate HG2 0JZ 1 The Crescent, Green Hammerton YO26 8BW Tel: 01707 652053 LDA MH Tel: 01423 331440 LDA BOROUGHBRIDGE MANOR AND CREST RESIDENTIAL HOME, THE LODGE CARE HOME 32 Rutland Drive, Harrogate HG1 2NS Roecliffe Lane, Boroughbridge YO51 9LW Tel: 01423 563113 D Tel: 01423 417832 Advert page 68 OP D PD DOUBLEGATES GREEN, 47 – UNITED RESPONSE BOROUGHBRIDGE ROAD – Ripon, Yorkshire HG4 2TS ST ANNE’S COMMUNITY SERVICES Tel: 01765 607381 PD LDA 67 Boroughbridge Road, Knaresborough HG5 0ND Tel: 01423 869343 LDA EAST PARK ROAD, HARROGATE, 2 – BORRAGE HOUSE HENSHAWS SOCIETY FOR BLIND PEOPLE 8 Borrage Lane, Ripon HG4 2PZ Harrogate HG1 5QT Tel: 01765 690919 OP D Tel: 01423 561484 Advert page 35 PD LDA SI YA BRACKENLEY ELLERSHAW HOUSE LTD 33 Forest Lane Head, Harrogate HG2 7TE Bramley Grange, Grewelthorpe, Tel: 01423 862230 OP D PD LDA MH SI YA Ripon HG4 3DJ Tel: 01765 658381 LDA BRIARDENE 63 East Parade, Harrogate HG1 5LP EMMAUS HOUSE Tel: 01423 562667 YA 115 Valley Drive, Harrogate HG2 0JS Tel: 0300 303 8450 OP D CAXTON LODGE 10 North Road, Ripon HG4 1JP FIELDHEAD – ST ANNE’S COMMUNITY SERVICES Tel: 01423 546326 PD LDA SI YA Langthorpe, Boroughbridge YO51 9BZ Tel: 01423 325052 LDA CHURCH AVENUE, 12 – HENSHAWS SOCIETY FOR BLIND PEOPLE GABLES, THE Harrogate HG1 4HE Starbeck, Harrogate HG2 7NW Tel: 01423 531386 Advert page 35 PD LDA SI YA Tel: 01423 546326 PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 67 Experience the difference at our brighterkind care homes. A new approach to care Everything we do at brighterkind is designed to make every day the best it can be. Our superb homes and specialist approach to personal care, recreational activities and quality food and dining all create a welcoming and friendly environment for our residents and their families.

We are very proud of our homes and the full pathway of care we provide: residential, nursing and respite care. See details below for our brighterkind homes in North Yorkshire.

Call to arrange a visit or for more details on the specific types of care our homes provide, see www.brighterkind.com Boroughbridge Leeming Bar Scarborough Hall The Granby Manor Grange Mount View Avenue, Granby Road, Roecliffe Lane, Leeming Lane, off Seamer Road, Harrogate Boroughbridge, Leeming Bar, Scarborough, North Yorkshire North Yorkshire North Yorkshire North Yorkshire HG1 4SR YO51 9LW DL7 9AU YO12 4EQ 01423 417994 01423 417832 01677 621497 01723 645879 Harrogate care homes continued

GATEHOUSE, THE MANOR HOUSE KNARESBOROUGH, THE 9 Manor Road, Harrogate HG2 0HP 1 Hambleton Grove, Knaresborough HG5 0DB Tel: 01423 535730 OP Tel: 01423 797555 OP D PD YA

GRANBY, THE MANOR ROAD, 14 – UNITED RESPONSE Granby Road, Harrogate HG1 4SR Knaresborough HG5 0BN Tel: 01423 417994 Advert page 68 OP Tel: 01423 868918 PD LDA

GREENACRES – ST ANNE’S COMMUNITY SERVICES MARY FISHER HOUSE 62 Harrogate Road, Ripon HG4 1SZ 68 Cold Bath Road, Harrogate HG2 0HW Tel: 01765 606151 LDA Tel: 01423 503913 OP D

HEATH LODGE NEWHAVEN – ST ANNE’S COMMUNITY SERVICES 6 Pannal Ash Road, Harrogate HG2 9AB Church Lane, Boroughbridge YO51 9BA Tel: 01423 882970 OP D MH Tel: 01423 325053 LDA

HIGH STREET, 80 – NORFOLK ROAD, 28 – NORTH YORKSHIRE COUNTY COUNCIL ST ANNE’S COMMUNITY SERVICES Starbeck, Harrogate HG2 7LW Harrogate HG2 8DA Tel: 01423 883301 OP PD LDA SI Tel: 01423 871288 LDA HIGHGATE PARK, 4 – UNITED RESPONSE NYDSLEY RESIDENTIAL HOME Harrogate HG1 4PA Mill Lane, Pateley Bridge, Tel: 01423 504506 PD LDA Harrogate HG3 5BA HOOKSTONE CHASE, HARROGATE, 66 – Tel: 01423 712060 OP HENSHAWS SOCIETY FOR BLIND PEOPLE OTLEY ROAD, 14 – Harrogate HG2 7HS FORESIGHT RESIDENTIAL LTD Tel: 01423 889962 Advert page 35 PD LDA SI YA Harrogate HG2 0DN HYDE PARK HOUSE Tel: 01423 500700 PD LDA SI YA 10-12 Hyde Park Road, Harrogate HG1 5NR PARK ROAD, 9 – FORESIGHT RESIDENTIAL LTD Tel: 01423 509267 LDA YA Harrogate HG2 9BH KINGS ROAD, HARROGATE, 61 – Tel: 01423 521014 D PD LDA SI YA HENSHAWS SOCIETY FOR BLIND PEOPLE Harrogate HG1 5HJ PHYLWARD HOUSE Tel: 01423 561408 Advert page 35 PD LDA SI YA 9 Cavendish Avenue, Harrogate HG2 8HX Tel: 01423 502644 PD LDA KNARESBOROUGH TWO GROUP 17 Park Way, 21 Farfield Avenue, PINES CARE HOME, THE Knaresborough HG5 9DP 56-57 Harlow Moor Drive, Harrogate HG2 0LE Tel: 01423 546326 PD LDA SI YA Tel: 01423 565633 OP

LARCHFIELD MANOR RNIB TATE HOUSE Leadhall Grove, Leadhall Lane, Harrogate HG2 9NN 28 Wetherby Road, Harrogate HG2 7SA Tel: 01423 871077 OP D PD MH SI Tel: 01423 886927 OP SI

LEEDS ROAD, 66 – ROBERT STREET, 12 – FORESIGHT RESIDENTIAL LTD HENSHAWS SOCIETY FOR BLIND PEOPLE Harrogate HG2 8BG Harrogate HG1 1HP Tel: 01423 815555 OP D PD LDA SI YA Tel: 01423 560597 Advert page 35 PD LDA SI YA

Visit www.carechoices.co.uk for further assistance with your search for care 69 Harrogate care homes continued

SHIELING, THE SPRINGFIELD GARTH 58 Harlow Moor Drive, Harrogate HG2 0LE York Road, Boroughbridge YO51 9EW Tel: 01423 507914 OP LDA MH SI YA Tel: 01609 533443 OP ST JOHNS HOUSE SKELL LODGE RESIDENTIAL HOME Parker Lane, Kirk Hammerton, York YO26 8BT South Crescent, Ripon HG4 1SN Tel: 01423 330480 OP Tel: 01765 602530 OP STATION VIEW SPRING MOUNT, HARROGATE, 8 – 16 Station View, Harrogate HG2 7AJ HENSHAWS SOCIETY FOR BLIND PEOPLE Tel: 01609 533003 OP Harrogate HG1 2HX SUNNINGDALE HOUSE Tel: 01423 503580 Advert page 35 PD LDA SI YA 103-105 Franklin Road, Harrogate HG1 5EN SPRING MOUNT, HARROGATE, 16 – Tel: 01423 569191 MH HENSHAWS SOCIETY FOR BLIND PEOPLE WOODFIELD HOUSE Harrogate HG1 2HX Woodfield Square, Harrogate HG1 4LY Tel: 01423 505736 Advert page 35 PD LDA SI YA Tel: 01423 568728 OP D

Harrogate care homes with nursing

APLEY GRANGE GRANBY ROSE SDU 35 Oatlands Drive, Harrogate HG2 8JT Highgate Park, Harrogate HG1 4PA Tel: 01423 885101 OP D Tel: 01423 505533 Advert page 66 OP D

ASHFIELD COURT - HARROGATE GROSVENOR HOUSE 3 Tewit Well Road, Harrogate HG2 8JG 39 Duchy Road, Harrogate HG1 2HA Tel: 01423 560175 OP PD Tel: 01423 523447 OP

BELMONT HOUSE CARE HOME HAMPDEN HOUSE High Street, Starbeck HG2 7LW 120 Duchy Road, Harrogate HG1 2HE Tel: 01423 580884 OP D Tel: 01423 566964 OP

BERWICK GRANGE LISTER HOUSE 14 Wetherby Road HG2 7SA Southgate, Ripon HG4 1PG Tel: 01423 880194 OP D Tel: 01765 694740 OP D YA

BILTON HALL NURSING HOME LONG MEADOW CARE HOME Bilton Hall Drive, Harrogate HG1 4DW 60 Harrogate Road, Ripon HG4 1SZ Tel: 01423 869131 OP Tel: 01765 607210 OP

COACH HOUSE NURSING HOME, THE MOORS CARE CENTRE, THE Dishforth Road, Sharow, Ripon HG4 5BQ 155 Harrogate Road, Ripon HG4 2SB Tel: 01765 600541 OP Tel: 01765 604107 OP D PD MH SI YA

CRYSTAL COURT OAKLANDS COUNTRY REST HOME Pannal Green, Pannal, Harrogate HG3 1LH Gilsthwaite Lane, Kirk Hammerton, York YO26 8DS Tel: 01423 810627 Advert inside front cover OP D Tel: 01423 330609 OP

GRANBY, THE RIVERSIDE COURT Granby Road, Harrogate HG1 4SR Bridge Street, Boroughbridge, York YO51 9LA Tel: 01423 417994 Advert page 68 OP PD Tel: 01423 322935 OP D PD

70 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Harrogate care homes with nursing continued

SOUTHLANDS CARE HOME 9 Ripon Road, Harrogate HG1 2JA Tel: 01423 594643 Advert below OP

SYCAMORE HALL Kearsley Road, Ripon HG4 2SG Tel: 01765 606025 OP D

TANCRED HALL NURSING CENTRE Brotes Lane, Whixley, York YO26 8BA Tel: 01423 330345 OP D

THISTLE HILL Thistle Hill, Knaresborough HG5 8LS Tel: 01423 581197 Advert page 72 OP D PD YA

VIDA HALL Station View, Starbeck, Harrogate HG2 7JA Tel: 01423 885702 Advert page 40 OP D

WESTFIELD HOUSE CARE HOME Ripon Road, Killinghall, Harrogate HG3 2AY Tel: 01423 506344 Advert page 74 OP PD MH SI YA

A choice of elderly care options in Harrogate

If you’re considering care for an elderly loved one, a warm, welcoming place close to family and friends means a lot. That’s why our choice of long and short-term care options in Harrogate could be something for you to think about, whether you’ve got our health insurance or not.

For friendly advice about your options, call our Elderly Care Support Line on: 01423 594 708

Lines are open seven days a week. We may record or monitor our calls.

Look for Southlands in the listings section.

Q116273 2168 2016 BPR00823

Visit www.carechoices.co.uk for further assistance with your search for care 71 F_BAR_10840 North Yorkshire Care Choices advert - x6 homes - 210x297mm HR.qxp_Layout 1 16/02/2016 16:57 Page 1

Personalised care from your local Barchester care home

Pop in and pick up our free care home guides

At Barchester Healthcare we know that ﬁnding the right care home can be a daunting decision so we’ll do everything we can to help. Our carefully selected and well-trained staff are always on hand to offer friendly advice or give tours of the home at a time to suit you. Our welcoming homes have a variety of free guides available to help with the process of choosing a care home, why not pop in and pick up a copy? Useful information is also available in the Help and Advice section of our website, along with information about the services and facilities we provide in your area, including: Nursing care • Residential care • Dementia care • Respite breaks

If you would like a tour of our homes or just need some friendly advice, your local Barchester care home will be happy to help. Call us or visit www.barchester.com

Highfield • 01937 862 952 Thistle Hill • 01423 581 197 Scarthingwell Park, Barkston Ash, LS24 9PG Thistle Hill, Knaresborough, HG5 8LS Mount Vale • 01609 801 353 The Dales • 01745 274 222 Yafforth Road, Northallerton, DL7 8UE Draughton, Skipton, BD23 6DU Rivermead • 01653 472 201 Threshfield Court • 01756 611 572 123 Scarborough Road, Norton Malton, YO17 8AA Station Road, Threshfield, BD23 5ET All the listings in this publication of care homes, care homes with nursing Area care homes and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be Richmondshire district held liable for any errors or omissions.

Richmondshire care homes

BENKHILL LODGE LIFESTYLE (ABBEY CARE) LTD – 38 Benkhill Drive, Bedale DL8 2ED GWENDOLYN HOUSE Tel: 01677 422407 OP Abbey Care Village, Scotton, Richmond DL10 6EB BRENTWOOD LODGE Tel: 01748 811971 OP LDA MH YA Leyburn DL8 5EJ Tel: 0845 034 9541 OP D MAPLE LODGE CARE HOME HILLCREST CARE HOME Low Hall Lane, Scotton, Byng Road, Catterick Garrison, Richmond DL9 4DW Near Richmond DL9 4LJ Tel: 01748 834444 OP D PD Tel: 01748 831000 Advert page 66 OP D MH LIFESTYLE (ABBEY CARE) LIMITED – ELIZABETH SWALE TERRACE, THE Abbey Care Village, Scotton, Richmond DL10 6EB Maison Dieu, Richmond DL10 7AX Tel: 01748 811971 OP D Tel: 01748 822342 OP D PD LDA MH YA

Richmondshire care homes with nursing

LIFESTYLE (ABBEY CARE) LTD ARCHERY-BOWER NIGHTINGALE HALL NURSING HOME Abbey Care Village, Scorton, Richmond DL10 6EB 7 Seagrim Crescent, Richmond DL10 4UB Tel: 01748 811971 OP D Tel: 01748 823003 OP

MAPLE LODGE CARE HOME ROSEDALE NURSING HOME Low Hall Lane, Scotton, Richmond DL9 4LJ The Old Vicarage, Catterick Road, Tel: 01748 831000 OP D MH Catterick Garrison DL9 4DD Tel: 01748 834948 OP D PD MORRIS GRANGE CARE HOME Great North Road, Middleton Tyas, Richmond DL10 6NX Tel: 01748 826266 OP D

Visit www.carechoices.co.uk for further assistance with your search for care 73 ALBA ROSE CARE HOME Keld Head Hall, Middleton Road, Pickering YO18 8NR Small family run home offering spacious accommodation & personal care 24 Hour Professional Nursing Care l Registered for 20 residents l Large rooms with en-suite facilities delivered in a “home from home” l l Extensive grounds Fantastic array of recreational opportunities environment for both private and l Day care visitors most welcome funded clients. Rated ‘Good’ Please take a look at our website. For more information contact Mrs Anne-Marie Whincup BSc (Hons) RGN For further details or advice please call 01653 692641 Proprietor Telephone: 01751 472754 www.beechwoodplace.co.uk

deeloped y the pulisher of this Directory With so many providers to choose from, where do you start? www.carechoices.co.uk can help.

• search care providers quickly and easily • extra information, photos and direct • search by postcode/town and care type website links for hundreds of providers • Information on standards of care • request a brochure • links to the latest inspection reports • checklists to take with you when you visit Alternatively, call our friendly helpline team on 0800 389 2077 to talk to someone directly.

Warmest Welcome Ltd…

Where a warm welcome awaits you With many years experience in the care industry we offer person centred care in a homely environment,from well trained, qualified and enthusiastic staff, with tasty home cooked food each day being high on our list of priorities.

Rockingham House Care Home 22 The Mount, Malton, North Yorkshire YO17 7ND 01653 697872 • [email protected] www.rockinghamhousecarehome.co.uk Rockingham House is a charming retirement home for older ladies and gentlemen. Based in the lovely Market Town of Malton, North Yorkshire, Rockingham House has pretty gardens and a choice of residents’ lounges and conservatory.

Westﬁeld House Care Home Ripon Road, Killinghall, Harrogate, HG3 2AY 01423 506344 • manager@westﬁeldhousecarehome.co.uk The newest addition to our group, Westfield is a very homely and

comfortable Nursing and Residential home set in lovely grounds, situated on the outskirts of Harrogate. We also offer day care, respite care and care for holiday and short breaks. Please see our website at www.warmestwelcomeltd.com to see our other care homes in the West Yorkshire area

74 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be Ryedale district held liable for any errors or omissions.

Ryedale care homes

ABBEY RESIDENTIAL HOME, THE PROSPECT HOUSE CARE HOME Town Street, Old Malton, Malton YO17 7HB Gate Helmsley, York YO41 1JS Tel: 01653 692256 OP Tel: 01759 373796 OP ALBA ROSE CARE HOME ROCKINGHAM HOUSE Keld Head Hall, Middleton Road, Pickering YO18 8NR 22 The Mount, Malton YO17 7ND Tel: 01751 472754 Advert page 74 OP Tel: 01653 697872 Advert page 74 OP ARDEN HOUSE RESIDENTIAL HOME SPRING COTTAGE Recreation Road, Pickering, Bazley’s Lane, Langton Road, Norton, North Yorkshire YO18 7ET Malton YO17 9PY Tel: 01751 473569 OP Tel: 01653 695354 OP ASHFIELD (MALTON) WHITBY ROAD, 5 – (NORTH YORKSHIRE COUNTY COUNCIL) NORTH YORKSHIRE COUNTY COUNCIL Old Malton Road, Malton, Pickering YO18 7HD North Yorkshire YO17 7EY Tel: 01751 473369 OP Tel: 01653 692371 OP WINTOFTS RESIDENTIAL HOME GRAYLING Lendales Lane, Pickering YO18 8ED Back Lane South, Middleton, Pickering, Tel: 01751 475233 OP LDA North Yorkshire YO18 8NU WOODSIDE Tel: 01751 477209 PD LDA Keld Head, Pickering YO18 8LJ HALL RESIDENTIAL HOME, THE Tel: 01751 474785 PD LDA Chestnut Avenue, Thornton-le-Dale, York, Pickering YO18 7RR Tel: 01751 474789 OP D ISABELLA COURT 72a Westgate, Pickering YO18 8AU Tel: 01751 475787 LDA PD YA OMEGA OAK BARN High Lane, Beadlam, York YO62 7SY Tel: 01439 771254 OP D

Ryedale care homes with nursing

BEECHWOOD PLACE NURSING HOME RIVERMEAD 50-52 Welham Road, Norton, 123 Scarborough Road, Norton-on-Derwent, Malton YO17 9DP Malton YO17 8AA Tel: 01653 692641 Advert page 74 OP D Tel: 01653 472201 Advert page 72 OP D PD YA

Visit www.carechoices.co.uk for further assistance with your search for care 75 All the listings in this publication of care homes, care homes with nursing Area care homes and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be Scarborough district held liable for any errors or omissions.

Scarborough care homes

ASHURST RESIDENTIAL AND CARE HOME FELL CLOSE 36-38 Westbourne Park, Scarborough YO12 4AT 4 Fell Close, Newby, Scarborough, Tel: 01723 360392 OP North Yorkshire YO12 6ST Tel: 01723 364310 PD LDA BAY TREE RESIDENTIAL HOME FOR THE ELDERLY, THE The Bay Tree, Station Road, Robin Hoods Bay YO22 4RL GEORGE EDWARD SMART HOMES Tel: 01947 880718 OP Combe Hay House, Stepney Drive, Scarborough YO12 5DJ BRIAR DENE RETIREMENT HOME Tel: 01723 375709 OP 73 Burniston Road, Scarborough YO12 6PH Tel: 01723 361157 OP GLADSTONE HOUSE 28 West Street, Scarborough YO11 2QP CAEDMON HOUSE Tel: 01723 373638 MH YA 2 Crescent Avenue, Whitby YO21 3EQ Tel: 01947 600430 LDA GLENCOE CARE HOME 10-11 Chubb Hill Road, Whitby YO21 1JU DERWENT COTTAGES Tel: 01947 602944 OP D 27 Eastgate, Seamer, Scarborough YO12 4RB Tel: 01723 866146 OP LDA YA GROSVENOR HALL 2a Grosvenor Road, Scarborough YO11 2NA DULVERTON HOUSE Tel: 01723 373615 D 9 Granville Square, Scarborough YO11 2QZ Tel: 01723 352227 OP D HAREWOOD HOUSE 47 West Street, Scarborough YO11 2QR EAGLE VIEW CARE HOME Tel: 01723 501477 OP D Phoenix Drive, Scarborough YO12 4AZ Tel: 01723 366236 Advert inside front cover OP D HAZELGARTH LODGE RESIDENTIAL CARE HOME 62 Stonegate, Hunmanby, Filey YO14 0PP EDEN HOUSE Tel: 01723 890945 OP 14 Station Road, Filey YO14 9AR Tel: 01723 512790 LDA HOLT RETIREMENT HOME, THE Main Street, Hutton Buscel, ELSINOR RESIDENTIAL HOME Scarborough YO13 9LN 5-6 Esplanade Gardens, Scarborough YO11 2AW Tel: 01723 862045 OP D Tel: 01723 360736 OP D HUDSON STREET ESK HALL CARE HOME 24-25 Hudson Street, Whitby YO21 3EP Coach Road, Sleights, Whitby YO22 5EG Tel: 01947 603367 LDA Tel: 01947 810482 OP HYLANDS RETIREMENT HOME, THE EVERGREEN RESIDENTIAL HOME 23-26 The Crescent, Filey YO14 9JR 22 Prince of Wales Terrace, Scarborough YO11 2AL Tel: 01723 515213 OP Tel: 01723 375122 OP D INFIRMARY, THE EVERLEY RESIDENTIAL CARE HOME, THE St Hildas Priory, Sneaton Castle, 86 Stepney Road, Scarborough YO12 5BS Whitby YO21 3QN Tel: 01723 369471 OP Tel: 01947 605707 OP D PD

76 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Scarborough care homes continued

LARPOOL LANE PROSPECT MOUNT ROAD 1 Larpool Lane, Whitby YO22 4JE 101 Prospect Mount Road, Tel: 01947 603582 OP Scarborough YO12 6EW Tel: 01723 366716 OP D LODGE, THE Westbourne Road, Scarborough YO11 2SP RAINBOW LODGE Tel: 01723 374800 OP 15 Trinity Road, Scarborough YO11 2TD Tel: 01723 375255 LDA MARINA LODGE 46 Victoria Avenue, Scarborough YO11 2QT RAVENSWORTH LODGE Tel: 01723 361262 MH YA 3 Belgrave Crescent, Scarborough YO11 1UB Tel: 01723 362361 OP MAYFAIR RESIDENTIAL CARE HOME LTD 42 Esplanade, Scarborough YO11 2AY ROCKFIELD RESIDENTIAL Tel: 01723 360053 OP D 22-24 New Queen Street, Scarborough YO12 7HJ MILESTONE HOUSE Tel: 01723 361019 MH YA Eastgate, Seamer, Scarborough YO12 4RB Tel: 01723 864528 OP PD LDA SI ROSEFERN RESIDENTIAL HOME 2 Seamer Road, MOORVIEW HOUSE Scarborough YO12 4DT Station Road, Robin Hoods Bay, Whitby YO22 4RA Tel: 01723 378431 LDA Tel: 01947 880490 Advert page 39 LDA SABRE COURT MUSTON ROAD 4 Lonsdale Road, 70 Muston Road, Filey YO14 0AL Scarborough YO11 2QY Tel: 01723 514292 PD LDA Tel: 01723 361256 OP MH YA NORMANBY HOUSE SCARBOROUGH HALL AND LODGE CARE HOME 6 Belgrave Crescent, Scarborough YO11 1UB Mount View Avenue, off Seamer Road, Tel: 01723 501638 OP D Scarborough YO12 4EQ NORWOOD HOUSE Tel: 01723 645879 Advert page 68 OP D PD 12 Westbourne Grove, Scarborough YO11 2DJ SILVER BIRCHES Tel: 01723 360360 D Station Avenue, Filey YO14 9AH PARK VIEW Tel: 01723 513563 OP 61 Northstead Manor Drive, Scarborough YO12 6AF ST CECILIA’S Tel: 01723 361555 LDA 19-21 Stepney Road, Scarborough, North Yorkshire YO12 5BN PEASHOLM COURT Tel: 01723 503111 OP D 99 Peasholm Drive, Scarborough YO12 7NB Tel: 01723 362333 MH STAKESBY ROAD 89 Stakesby Road, Whitby, PEREGRINE HOUSE North Yorkshire YO21 1JF 48-52 Upgang Lane, Whitby YO21 3HZ Tel: 01947 602452 PD LDA Tel: 01947 603886 OP D WHITBY SCHEME, THE PRICEHOLME 14-15 Crescent Avenue and 2-5 North Promenade, Givendale Road, Scarborough YO12 6LE Whitby, YO21 3JX Tel: 01723 361022 OP Tel: 01947 821722 LDA MH YA

Visit www.carechoices.co.uk for further assistance with your search for care 77 Scarborough care homes with nursing

BEECHWOOD NURSING HOME RAMBLA NURSING HOME 41-43 Esplanade Road, Scarborough, 374 Scalby Road, Scarborough YO12 6ED North Yorkshire YO11 2AT Tel: 01723 500136 OP D PD YA Tel: 01723 374260 OP ST BERNADETTE’S NURSING HOME DUNOLLIE NURSING HOME 25-27 Trinity Road, 31 Filey Road, Scarborough YO11 2TP Scarborough YO11 2TD Tel: 01723 372836 OP D PD Tel: 01723 366522 OP

GREEN PARK NURSING HOME ST HELEN’S 15 Prince of Wales Terrace, Scarborough YO11 2AL 41 Victoria Avenue, Tel: 01723 365770 OP Scarborough YO11 2QS HAWKESGARTH LODGE Tel: 01723 372763 OP D MH Station Road, Hawsker, Whitby YO22 4LB TREETOPS NURSING HOME Tel: 01947 605628 OP D 12 Ryndleside, Scarborough YO12 6AD OAKLAND NURSING HOME Tel: 01723 372729 D MH Whitepoint Road, West Cliffe, Whitby YO21 3JR WHITBY COURT CARE HOME Tel: 01947 602400 OP PD SI Waterstead Lane, PINFOLD LODGE NURSING HOME Whitby YO21 1PX 6 Sheep Dyke Lane, Hunmanby YO14 0PS Tel: 01423 308917 OP D PD SI Tel: 01723 891069 OP D PD WOODLANDS NURSING HOME QUEEN MARGARET’S CARE 8-14 Primrose Valley Road, 19 Filey Road, Scarborough YO11 2SE Filey YO14 9QR Tel: 01723 353884 OP D PD LDA SI Tel: 01723 513545 OP

Hambleton court is a privately owned detached residential care home, set in the village of Hambleton. We provide residential care for 18 guests (male & female) who have Hambleton Court varying care needs. Residential Home We provide a highly professional care service in a homely atmosphere. Station Road, Our aim is to provide value for money within our comprehensive and caring service, Hambleton, in a secure and relaxed environment. Selby, Accommodation - All single rooms, most with en-suite, W.C. and washbasin North Yorkshire, l Television points in every room l Call bells in bedrooms, bathrooms and en-suites YO8 9HS providing 24 hour care l Rooms are decorated individually to a high standard l Personal items can be brought into the home to enhance the bedroom l Large lounge with flat screen TVl Conservatory lounge for peace and quiet Telephone: l Lift to upper floorl Additional bathrooms, one fitted with a ‘rise and fall bath’. 01757 228117 Come and visit anytime and feel the friendly, homely atmosphere that is Hambleton Court. www.hambletoncourt.co.uk

78 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care All the listings in this publication of care homes, care homes with nursing Area care homes and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be Selby district held liable for any errors or omissions.

Selby care homes

ABBEY LEA CARE HOME ORCHARD, THE York Road, Barlby, Selby YO8 5JP Garman Carr Lane, Wistow, Selby YO8 3UW Tel: 01757 213811 OP D Tel: 01757 268646 LDA

CARENTAN HOUSE PENNYGHAEL RESIDENTIAL HOME Brook Street, Selby YO8 4AU Westbourne Grove, Selby YO8 9DG Tel: 01757 702815 OP Tel: 01757 210204 OP D FIRTH HOUSE PRECEPTORY LODGE 18 Firth Mews, Millgate, Selby YO8 3FZ Temple Hirst, Selby YO8 8QN Tel: 01757 213546 OP D Tel: 01757 270095 LDA YA HAMBLETON COURT CARE HOME 19-21 Station Road, Hambleton, RICCALL HOUSE CARE HOME 78 Main Street, Riccall, York YO19 6QD Selby YO8 9HS Tel: 01757 248586 OP D Tel: 01757 228117 Advert page 78 OP D

HEATHCOTES (WHITLEY) SUNNYBOROUGH Whitley Farm Cottages, Doncaster Road, Weeland Road, Eggborough, Whitley Bridge DN14 0HZ Goole DN14 0RX Tel: 01977 663476 PD LDA MH SI YA Tel: 01977 661717 LDA YA

HEATHCOTES (WHITLEY HOUSE) TAWNY LODGE Garmsway, Doncaster Road, Whitley, Brook Street, Selby YO8 4AL Goole DN14 0HY Tel: 01757 241218 PD LDA SI YA Tel: 01246 556453 PD LDA MH SI YA TEMPLE MANOR CARE HOME HILLTOP MANOR CARE HOME LTD Temple Hirst, Selby YO8 8QN 15 Finkle Hill, Sherburn-in-Elmet, Tel: 01757 270377 OP D Leeds LS25 6EB Tel: 01977 683898 Advert below OP D PD MH SI WESTWOOD CARE HOME 21 Doncaster Road, Selby YO8 9BT KIMBERLEY HOUSE Tel: 01757 709901 OP D Went Edge Road, Kirk Smeaton, Pontefract WF8 3JS Tel: 07715 104919 LDA YA Specialise in Residential LODGE, THE HILLTOP MANOR Dementia Care Landing Lane, Hemingbrough, Selby YO8 6RA For most of our lives we enjoy the security, privacy, Tel: 01757 428131 PD LDA SI YA independence and the comfort that comes from living in our own homes. LODGE, THE Here at Hilltop Manor we specialise in residential dementia care in designed accommodation Westfield Lane, South Milford, Leeds LS25 5AW offering care, privacy, independance and security. Tel: 07805 758296 LDA Our staff are our greatest asset, we have a dedicated qualified team whose commitment is to ensure that the residents’ wellbeing and comfort MEADOW LODGE CARE HOME is top priority. Broach Lane, Kellington, Nr Goole DN14 0ND 15 Finkle Hill, Sherburn-in-Elmet, Leeds, West Yorkshire LS25 6EB Tel: 01977 662899 OP D Tel: 01977 683898 Fax: 01977 685567 Email: [email protected]

Visit www.carechoices.co.uk for further assistance with your search for care 79 Selby care homes with nursing

DENISON HOUSE NURSING HOME MANSION HOUSE Denison Road, Selby YO8 8DA 164 Main Road, Drax, Selby YO8 8NJ Tel: 01757 703884 OP Tel: 01757 618659 OP D PD GRANGE, THE OSBORNE HOUSE 28 Leeds Road, Selby YO8 4HX Union Lane, Selby YO8 4AU Tel: 01757 210221 OP D PD Tel: 01757 212217 OP D PD LDA MH YA HIGHFIELD TUDOR HOUSE Scarthingwell Park, Barkston Ash, Tadcaster LS24 9PG 12 Leeds Road, Selby YO8 4HX Tel: 01937 862952 Advert page 72 OP PD YA Tel: 01757 701922 OP D PD LAKE AND ORCHARD CARE CENTRE Kelfield, York YO19 6RE Tel: 01757 248627 OP D PD

Index Advertisers are in bold A Beanlands Nursing Home 65 Care and Case Management Bedale Grange Care Home 66 Services Ltd 27 Abbey Lea Care Home 79 Beechwood Care Home 66 Care Designed for You 27 Abbey Residential Home, The 75 Beechwood Nursing Home 78 Care For All 27 Access to Independence 27 Beechwood Place Nursing Home 75 Care Services Thirsk Limited 27 Acorn Community Care 27 Belle Vue Mills 27 Carefound Home Care 27 Agincare 27 Belmont House Care Home 70 Careline Assist 27 Aire House 67 Caremark (Harrogate) 27 Benkhill Lodge 73 Alba Rose Care Home 75 Carentan House 79 Berwick Grange 70 Alne Hall – Care Home with Nursing Carewatch Scarborough and Selby 27 Physical Disabilities 66 Bethany House 67 Carleton Court Residential Bilton Hall Nursing Home 70 Anley Hall Nursing Home 65 Home Ltd 63 Blossom Home Care Ltd 27 Apley Grange 70 Caxton Lodge 67 Arden House Residential Home 75 Bluebird Care Church Avenue, 12 – (Hambleton & Richmondshire) 27 Ashfield (Malton) Henshaws Society for (North Yorkshire County Council) 75 Bluebird Care (Harrogate) 27 Blind People 67 Ashfield (Skipton) Bluebird Care Claro Road, 34 (North Yorkshire County Council) 63 (Scarborough & Bridlington) 27 – Disability Action Yorkshire 67 Boroughbridge Manor and Clova House Care Home 67 Ashfield Court - Harrogate 70 Lodge Care Home 67 Coach House Nursing Home, The 70 Ashurst Residential and Care Home 76 Borrage House 67 Coach House Residential Avalon Services 27 Botton Village Domiciliary Care Group Home, The 63 27 Avenue 1, The – Henshaws Society Coastal Carers 27 for Blind People 67 Brackenley 67 Continued Care from Avon Lodge and Avon Annex 67 Brentwood Lodge 73 Oakville Ltd 27 Cornerways Residential Home 67 Avon Lodge and Avon Lodge Annex 27 Briar Dene Retirement Home 76 Briardene 67 Cragmere – UBU 63 B Craven Community and Voluntary Bay Tree Residential Home for C Services 27 the Elderly, The 76 Caedmon House 76 Craven House Oakdene 63

80 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Craven Nursing Home Ltd 65 First to Care 29 Hazelgarth Lodge Residential Crayke House 27 Firth House 79 Care Home 76 Creative Support Foresight Residential Ltd Heath Lodge 69 – Whitby Service 27 – 66 Leeds Road 29 Heathcotes (Whitley) 79 Crescent, The – Franklin Domiciliary Heathcotes (Whitley House) 79 St Anne’s Community Services 67 Care Agency 29 Helping Hands HCS Ltd 30 Crest Residential Home, The 67 G Helping Hand Homecare 30 CRG Homecare-North Yorkshire 29 Helping Hands of Harrogate Ltd 30 Gables, The 67 Croft Community 29 Heritage Healthcare York 30 Gatehouse, The 69 Crystal Court 70 Herriot Hospice Homecare 30 George Edward Smart Homes 76 HFSS Supporting People in D Gills Top 63 Scarborough 30 Daleholme – St Anne’s Gladstone Care Ltd HFSS Supporting People in Whitby 30 Community Services 63 – 54 Gladstone Street 29 High Street, 80 – Dales Community Care Ltd 29 Gladstone House 76 North Yorkshire County Council 69 Dales, The 65 Glencoe Care Home 76 Highfield 80 Denison House Nursing Home 80 Granby at Home 29 Highgate Park, 4 – United Response 69 Derwent Carers 29 Granby Rose SDU 70 Hillcrest Care Home 73 Derwent Cottages 76 Granby, The 69, 70 Hilltop Manor Care Home Ltd 79 Disability Action Yorkshire 29 Grange, The 80 Hollins Hall 30 Doublegates Green, 47 Grayling 75 – United Response 67 Holt Retirement Home, The 76 Green Park Nursing Home 78 Duke Street 29 Home Instead Senior Care 30 Greenacres Dulverton House 76 Hookstone Chase, Harrogate, 66 – – St Anne’s Community Services 69 Henshaws Society for Blind Dunollie Nursing Home 78 Greenfield Court HNHA 29 People 69 E Greenwell House Care Home 66 Housing & Care 21 – Limestone View 30 Eagle View Care Home 76 Grosvenor Hall 76 Housing & Care 21 – Meadowfields 30 Easby Healthcare 29 Grosvenor House 70 Housing & Care 21 – East Park Road, Harrogate, 2 – Guardian Care & Support Ltd 29 Springhill Court 30 Henshaws Society for Hudson Street 76 Blind People 67 H Hurstfield 63 Hall Residential Home, The 75 Eden House 76 Hyde Park House 69 Hambleton & Richmondshire Branch Eldercare 29 Hylands Retirement Home, The 76 (Domiciliary Care Services) Elderflower Homecare 29 (North Yorkshire County Council) 29 Ellershaw House Ltd 67 I Hambleton Court Care Home 79 Elsinor Residential Home 76 I Social Care Ltd 30 Hambleton Grange 65 Emmaus House 67 Independent Home Living Hambleton Road, 18 29 (Scarborough) 30 Esk Hall Care Home 76 Hampden House 70 Esk Moors Lodge 29 Harewood House 76 Independent Living 30 Esteem Homecare Services 29 Harrogate & Craven Branch Infirmary, The 76 Evergreen Residential Home 76 (Domiciliary Care Services) Ingleborough Nursing Home 65 Everley Residential (North Yorkshire County Council) 29 IntegraCare (Supported Living) 30 Care Home, The 76 Harrogate and Craven Crossroads 29 Interserve Healthcare – Harrogate 30 Harrogate Care at Home 29 F Isabella Court 75 Fell Close 76 Harrogate Home Support Service 29 Fieldhead Harrogate Homecare Ltd 29 J – St Anne’s Community Services 67 HAS Directorate Office Jenkin Lodge – St Anne’s First Call Community System – Whitby Hospital 30 Community Services 63 T/A SureCare Scarborough 29 Hawkesgarth Lodge 78 Jubilee Lodge 30

Visit www.carechoices.co.uk for further assistance with your search for care 81 Index continued Advertisers are in bold

Jubilee Lodge 63 Milton House Nursing and PULSE – North Yorkshire 31 Just Ask Domestic Services Community Residential Home 65 Interest Company 30 Moors Care Centre, The 70 Q Moorview House 31, 77 Queen Margaret’s Care 31, 78 K Morris Grange Care Home 73 Kimberley House 79 R Mount Vale 66 Kindred Cottage 30 Rainbow Lodge 77 Muston Road 77 Kings Road, Harrogate, 61 – Rambla Nursing Home 78 Henshaws Society for Blind N Ravensworth Lodge 77 People 69 Neville House 63 Realistic Resolutions Ltd T/A Support Solutions 31 Knaresborough Two Group 69 New Concept Care Selby 31 Ribble Care Ltd 31 L Newhaven – St Anne’s Community Services 69 Riccall Carers Ltd 31 Lake and Orchard Care Centre 80 Nightingale Hall Nursing Home 73 Riccall House Care Home 79 Larchfield Manor 69 Norfolk Road, 28 – Ripon and District Homecare 31 Larpool Lane 77 St Anne’s Community Services 69 Rivermead 75 Leeds Road, 66 – Normanby House 77 Riverside Court 70 Foresight Residential Ltd 69 North Yorkshire Care 31 RNIB Tate House 69 Leeds – Harrogate DCA 30 Northallerton 31 Robert Street, 12 – Leeming Bar Grange Care Home 65 Norwood House 77 Henshaws Society for Leeming Garth 66 Blind People 69 Nydsley Residential Home 69 Lifestyle (Abbey Care) Limited Rockfield Residential 77 – Elizabeth Swale 73 O Rockingham House 75 Lifestyle (Abbey Care) Ltd Oak Trees Care Home 66 Rosedale Nursing Home 73 – Gwendolyn House 30 Oakland Nursing Home 78 Rosefern Residential Home 77 Lifestyle (Abbey Care) Ltd – Oaklands Country Rest Home 70 Royal Mencap Society Gwendolyn House 73 Old School, The 31 – 2 Conroy Close 65 Lifestyle (Abbey Care) Ltd Omega Oak Barn 75 Ryedale (Diamond Care Company) 31 Archery-Bower 73 On The Spot Homecare Service 31 Ryedale Homecare 31 Lister House 70 Orchard, The 79 Ryedale House 31 Lodge, The 77, 79 Osborne House 80 Ryedale Special Families 31 Long Meadow Care Home 70 Otley Road, 14 – S Foresight Residential Ltd 69 M Sabre Court 77 Manor House Knaresborough, The 69 P Sanctuary Home Care Ltd Manor Road, 14 – United Response 69 Park Road, 9 – – Scarborough 31 Mansion House 80 Foresight Residential Ltd 69 Scarborough & District Mencap 31 Maple Lodge Care Home 73 Park View 77 Scarborough Care Services Ltd 31 Marina Lodge 77 Peasholm Court 77 Scarborough Hall and Lodge Martin Grange 30 Pennyghael Residential Home 79 Care Home 77 Mary Fisher House 69 Peregrine House 77 Scarborough, Whitby & Ryedale Branch (Domiciliary Care Services) Mayfair Residential Care Home Ltd 77 Phylward House 69 (North Yorkshire County Council) 31 Meadow Lodge Care Home 79 Pines Care Home, The 69 Second 2 None Healthcare Meadow Lodge Home Care Pinfold Lodge Nursing Home 78 – Scarborough 31 Services LLP 30 Plaxton Court Domiciliary Selby & District Branch Mears Care – Harrogate 31 Care Agency 31 (Domiciliary Care Services) Mears Care – Whitby 31 Preceptory Lodge 79 (North Yorkshire County Council) 31 Milestone House 77 Priceholme 77 Selby Domiciliary Care Agency 31 Milford Lodge LLP 65 Prospect House Care Home 75 Sharrow View 32 Millings, The 65 Prospect Mount Road 77 Shieling, The 70

82 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Index continued Advertisers are in bold

Silver Birches 77 Sutton Hall and Lodge 63 Villa Close, 24 32 Skell Lodge Residential Home 70 Sycamore Hall 32 Voyage (DCA) North Yorkshire 32 Skipton and Halifax Care at Home Sycamore Hall 71 Service 32 W Southlands Care Home 71 T Westfield House Care Home 71 Southwoods Nursing Home 66 Tancred Hall Nursing Centre 71 Westwood Care Home 79 Sowerby House 66 Tawny Lodge 79 Whitby Court Care Home 78 Temple Manor Care Home 79 Spring Cottage 75 Whitby Road, 5 – Spring Mount, Harrogate, 8 – Terrace, The 73 North Yorkshire County Council 75 Henshaws Society for Thirsk Community Care Association 32 Whitby Scheme, The 77 Blind People 70 Thistle Hill 71 Spring Mount, Harrogate, 16 – White Rose House 32 Thornton Hill 63 Henshaws Society for Wilf Ward Family Trust Domiciliary Blind People 70 Threshfield Court 65 Care Harrogate and Springboard Business Centre 32 Time Together 32 Northallerton, The 32 Springfield Garth 70 Town and Country Care Wilf Ward Family Trust Domiciliary (Whitby) Ltd 32 St Bernadette’s Nursing Home 78 Care Ryedale and Whitby, The 32 Town Close 32 St Catherine’s Care Home 66 Wilf Ward Family Trust Domiciliary Care St Cecilia’s 77 Townend Close 63 Scarborough, The 32 St Helen’s 78 Treetops Nursing Home 78 Wintofts Residential Home 75 St Johns House 70 Tudor House 80 Woodfield House 70 St Margaret’s Homecare Harrogate 32 U Woodlands Nursing Home 78 Stakesby Road 77 UBU – Harrogate 32 Woodside 75 Station View 70 WrightChoiceCare 32 Sunningdale House 70 V Sunnyborough 79 Valley Road – Resource Centre 65 Y Sunshine Solutions 32 Vida Hall 71 Your Life (Northallerton) 32

Other advertisers

Agincare 26 Care Select 7, 17, 47 & 59 Jane Caress Ltd 26 Alba Rose 74 Caremark 26 Moorview Care 39 Amarna House 45 Czajka Nursing Home 63 North Yorkshire Centre for Amelia House 66 Derwent House 42 Independent Living 32 Avery Healthcare 45 Elderflower 26 Riverview Lodge 42 Barchester 72 Orchard Care Homes Inside front cover South Park 66 Blossom Homecare Outside back cover Four Seasons Healthcare Group 66 Bluebird Care 23 Henshaws Housing & Support 35 Sure Healthcare Ltd 42 Brighterkind 68 Home Instead 24 UBU 38 Bupa 71 Ideal Care Homes 64 Vida Healthcare 40 Care Choices Ltd 8, 15 & 34 Independent Living Homecare 28 Warmest Welcome Ltd 74

Care Choices Limited has taken every care Publisher: Robert Chamberlain. to ensure that the information contained Director of Sales: David Werthmann. in this Directory is accurate. The company Head of Editorial: Emma Morriss. cannot accept responsibility for any errors or omissions or if a home varies Editor: Angharad Jenkins. from the facilities listed either in an advertisement or the listings. Care Choices Content Editor: Emma Cooper. Limited does not endorse or support any particular institution included in the Regional Team Manager: Russell Marsh. Directory. © 2016 Care Choices Limited. Care Choices Limited reserves all rights National Sales Manager: Paul Leahy. in the titles Care Choices and HOMES Directories and their design. Senior Sales Executives: Mark Dalton, Debbie Feetham, Elaine Green, Vanessa Ryder. Care Choices™ is a trademark of Care Choices Limited. Director of Creative Operations: Lisa Werthmann. ISBN 978-1-910362-83-9 Printed in England. Studio Manager: Jamie Harvey. Ref. No: 4001/NYorks5/0416. Reproduction of any part of this publication in any Designer: Holly Cornell. form without the written permission of Care Choices Limited is prohibited. This Creative Artworkers: Gemma Barker, Bobbie Johnson. publication is available free of charge from North Yorkshire County Council. Marketing Administrator: Leah Callaghan-Fowler.

Visit www.carechoices.co.uk for further assistance with your search for care 83 3 Our 24-hour, 7 day a week call out service Blossom Home Care means we’re always there when you need is different… us. Our aim is to meet all appointments. If a client is expecting a visit we will do everything There’s lots of bloomin’ good reasons in our power to get there on time. Every why you can trust Blossom Home Blossom client is given the Directors and Care to care for an elderly relative, or Managers mobile numbers and, because we adult, with home care requirements. never turn our phones off, we are contactable and accountable all day, every day. Here are just five… 3 We believe in giving the very best care because that’s what you deserve. Our

3Our Qualified Nurses oversee client care carers are experienced care workers who and wellbeing. Our holistic approach to are rewarded well for delivering above and care includes a visit within 7 days from the beyond. Our Carers are also fully vetted date care commences to ensure that our as we have a zero tolerance approach to Care Plan meets client needs. The Nurse Carers that have a criminal record. Our oversees Health Assessments for each minimum visit is 50 minutes because we client and is on call to help with any worries want our carers to be able to spend time or concerns identified by the client, the with our clients, chatting and doing the carer or the family. There is no additional things that really matter to the client and charge for this service and the feedback us. Often the people we care for want to helps prevent deteriorating health issues continue to do things for themselves and and consequently reduces hospital participate in the social activities that can admissions. make a real difference to their quality of life so we help facilitate this. 3 Our online feedback system enables 3 We have Key Carers for each client. authorised relatives to log on at anytime Blossom clients have a small team of friendly from anywhere in the world and read the faces dedicated to them and matched notes our carers upload after every visit. based on client needs and background. This gives everyone real peace of mind. This enables trust to develop and bonds to Accessed via the Internet the system keeps be built. It also increases our ability to spot relatives in touch and informed. any changes since our last visit. Delivering ‘just bloomin’ good care’ isn’t easy, but it is expected, and we aim to achieve it. To find out more about our ultimate care packages contact us today. Suite 27, Evolution Business Centre, 6 County Business Park, Northallerton DL6 2NQ 01609 751 644 | 01609 751 645 | [email protected] www. blossomhomecare.co.uk | BlossomHomeCare | BlossomHomeCareUK

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