North Yorkshire Care and Support Services Directory 2016/17 Whitby Whitby harbour The comprehensive guide to choosing and paying for care • Home support • Specialist care • Useful contacts • Care homes In association with 5114 210x297 3x Home advert Feb 2016.qxp 11/02/2016 09:15 Page 1 Orchard Care Homes in Your Area Care Homes www.orchardcarehomes.com Crystal Court Care Home Pannal Green, Pannal, Working in partnership with Harrogate HG3 1LH Orchard Care Homes Enquiries: 01423 810 627 Eagle View Care Home Phoenix Drive, Scarborough Working in partnership with YO12 4AZ Orchard Care Homes Enquiries: 01723 366 236 Sutton Hall and Lodge Nursing & Dementia Care Home Commill Walk, Off Sutton Lane Sutton In Craven BD20 7AJ Telephone: 01535 635 793 or 01535 635 329 For more information call or01423 visit www.orchardcarehomes.com 859 859 Working in partnership with Contents Welcome from North Yorkshire County Council 4 Sensory services 39 Independent Care Group (York and North Yorkshire) 5 Mental health 41 Regions covered by this Directory 5 Dementia 41 Introduction 6 Care homes 42 Further assistance in your search for care 6 Types of care home 42 Out of county care 42 Keeping you independent 6 Care homes checklist 43 Living Well in North Yorkshire 6 Residential dementia care checklist 44 Health and wellbeing 8 Making life easier at home 9 Paying for care 45 Getting out and about 13 Paying for non-residential care and support 45 Paying for residential care and support 48 Accessing care and support 14 Self-funding advice 48 Assessment 14 Third party payments 50 Eligibility 14 Essential information 50 You’re in charge 16 Disclosure and Barring Service 50 Personalised care and support 16 Safeguarding adults with care and support needs 50 Your Support, Your Way 16 Advocacy Services in North Yorkshire 52 Personal Budgets 16 Making a complaint about care services 52 Direct Payments 17 How solicitors can help 53 What care is available? 18 Inspecting and regulating care services 53 Leaving hospital 18 Palliative and end of life care 54 Short-Term Assessment and Reablement Team (START) 18 Tell Us Once 54 Staying at home 19 Useful contacts 54 Telecare 19 Local useful contacts 54 Other equipment available 20 National useful contacts 57 Adapting your home 21 Day care centres 58 Occupational therapy 21 Libraries 60 Access to food and drink services 22 Care homes and care home with nursing listings 63 Handyperson service 22 • Craven 63 Getting help in your home 23 • Hambleton 65 Home care agency checklist 25 • Harrogate 67 Home care provider listings 27 • Richmondshire 73 Support for carers 33 • Ryedale 75 • Scarborough 76 Housing with care 35 • Selby 79 Extra care housing 35 Sheltered housing 36 Index 80 Close care housing 37 All the listings in this publication of care Housing options for younger adults with additional needs 37 homes, care homes with nursing and home care providers are supplied by the Specialist care 38 Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion Learning disability 38 of advertisements for homes and agencies in this Directory does not act as Physical disability 38 an endorsement or recommendation by North Yorkshire County Council. To obtain extra copies of this Directory, free of charge, call the Customer Service Centre on 01609 780780. This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud Alternative formats option for those requiring the information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from North Yorkshire County Council Welcome to the fifth edition of North Yorkshire’s Care Services Directory. This 2016/17 edition will provide you with information on health and social care across the County. North Yorkshire County Council is pleased to be working with the Independent Care Group on this Care Services Directory. Last year has seen the biggest reform to social care in over 60 years, with the introduction of the Care Act from April 2015. It modernises the law, recognising the right of people to make their own decisions about their care and support, and new rights for carers. We are already doing, or working towards, many of the things that are new within the Act. We want people in North Yorkshire to maintain their independence for as long as possible and enjoy the best possible quality of life. Fundamental to enabling you to make the right decisions about care and support will be high quality information and advice. This Directory is one way of providing information, but we will continue to work with our partners to improve the range of information available. We are working closely with our We know that making decisions about social care can health colleagues to join up health and social care be daunting, particularly if you have had no involvement services to give the best community-based care when it with social care before. This Directory provides clear, easy is needed. to understand guidance so that you can be confident We also work closely with the Care Quality you are making the right decisions. Commission’s (CQC) inspectors and with care providers to make sure we maintain high quality standards in County Councillor Clare Wood, Executive Portfolio the care provided to people in North Yorkshire. New Holder, Adult Social Care and Health Integration regulations for registered residential, nursing and domiciliary services focus very much on improving County Councillor David Chance, Executive Member outcomes for adults who need support. These changes for Public Health and Prevention will underline the importance of people who use care services having a say, and being able to make decisions, Richard Webb, Corporate Director, Health and Adult about how to keep healthy and get the right care Services and support. We will also continue to have a strong commitment to safeguarding those adults who may be at risk of experiencing abuse or exploitation. Even though the whole country is having to make some difficult financial choices, we remain committed to providing good quality help and care. Whatever your circumstances, whether you pay for your own North Yorkshire County Council care or not, you can contact North Yorkshire County Customer Service Centre Council for information, advice and guidance. Where it is Telephone: 01609 780780 appropriate, we will ask our own social care staff to help Email: [email protected] you or to make contact with other services which may Website: www.northyorks.gov.uk be of assistance. 4 This Directory’s helpline 0800 389 2077 – information on choosing and paying for care Independent Care Group (York and North Yorkshire) On behalf of the Independent Care Group (ICG), I am looking at their latest inspection report from the regulator, delighted to support this latest edition of the Care Services the Care Quality Commission (CQC). Directory and hope that you find the information in it For our part, the ICG is the regional body responsible useful. for representing and supporting local independent care If you are beginning your journey towards finding a care providers, both private and voluntary. For over a decade, package that is right for you or your loved one, the good we have been helping providers to offer top quality care to news is that you will have the choice of quality care of all older and vulnerable people. kinds and in all combinations. Around 80% of social care in this area is provided by the We are so fortunate that the local area can boast a whole independent sector. That includes residential care, care army of exceptional, warm and dedicated people with the provided to people in their own home, supported living, motivation and enthusiasm to help you and your family go extra care housing and day care. We work with North on enjoying life together. Yorkshire County Council, City of York Council, the local In 2016 we have an ever-changing landscape in social Clinical Commissioning Groups and the CQC, to try to care and it can be hard for those looking to use services to ensure that the care provided matches the care required. keep up. That is why this Directory is such an invaluable tool We’re here to help so, if you’re a provider, please in helping find the care package that is right for your family. do get in touch or visit our website at: www. It sets out all the different types of care available in this area, independentcaregroup.co.uk or call: 01423 816582. as well as how to access that care and how to fund it. We are proud of the care provided by the independent With people’s care needs becoming ever more complex care sector in this area and hope that, with the help of this and the services offered by providers changing to meet guide, you will find the support you and your family need. those demands, it has never been more important to look at all your options when considering the care you need. Mike Padgham Once you have identified your choices, always pay a visit Chair to the care services to help you to decide. Don’t forget you Independent Care Group can also find important information about care providers by (York and North Yorkshire) Regions covered by this Directory SCARBOROUGH DISTRICT RICHMONDSHIRE DISTRICT HAMBLETON DISTRICT RYEDALE DISTRICT CRAVEN DISTRICT HARROGATE DISTRICT Craven Ryedale Care homes 63 SELBY Care homes 75 Care homes with nursing 65 DISTRICT Care homes with nursing 75 Hambleton Scarborough Care homes 65 Care homes 76 Care homes with nursing 66 Care homes with nursing 78 Harrogate Richmondshire Selby Care homes 67 Care homes 73 Care homes 79 Care homes with nursing 70 Care homes with nursing 73 Care homes with nursing 80 Visit www.carechoices.co.uk for further assistance with your search for care 5 Introduction The information in this Care Services Directory has been task.