STATE ELECTRICITY BOARD ORDER OF THE CONSUMERS’ GRIEVANCE REDRESSAL FORUM, CENTRAL REGION,

(Present (1) Sri.P.K.Abdul Jabbar, Chairperson, (2) Smt.Jyothy.P.V, Member (3) Sri. Roy Kurian Member

Petitioner M/s. Reliance Infratel Ltd., 38/628 A&P Arcade, S.A. Road, Kadavanthara, – 682 016.

Respondent 1) The Asst. Executive Engineer, Electrical Sub Division, KSEB, .

2) The Asst. Engineer, Electrical Section, KSEB, Keerampara.

======No.CGRF-CR/Comp.20/2009-2010/ Dated: 4/11/09

ORDER

M/s. Reliance Infratel Ltd., 38/628 A&P Arcade, S.A. Road, Kadavanthara, Kochi – 682 016. (new connection under Ele. Section, Keerampara) filed a complaint ( No.20) before this Forum on 18/5/09.

In the petition, along with other points, the petitioner stated that there is no response from the field officer for providing power connection as per norms, after making payment as per Demand note issued by the officer.

Subsequently, the Statement of Facts from the Asst. Executive Engineer was called for. The same was filed on 3/6/09.

In the Statement of Facts, along with other points, the AEE stated that the work is now going on in the section. Necessary request for sanction for P.T.C.C. approval, etc. The work will be completed very soon and the complaint of M/s. Reliance Infratel, Kochi will be rectified very soon.

The petitioner was afforded an opportunity of being heard his complaint on 29.7.09. During the hearing, both the sides reiterated the main points in their respective written versions. The Respondent gave the written submission that the service will be effected immediately as per rules.

As per submission dtd. 20/10/09 of AEE, Ele. Sub Division, Kothamangalam the service connection to M/s. Reliance was effected on 24/8/09 with consumer No. 11717 under Keerampara Electrical Section.

Heard both parties.

2

The service connection to the petitioner was effected on 24/8/09 without undue delay, with reasonable satisfaction of the petitioner. Hence, the petitioner’s grievance does not exist any more.

The petition is disposed off accordingly.

Dated this the 4th day of November, 2009.

Sd/- 1) Sri.P.K.Abdul Jabbar (CHAIRPERSON) Sd/- 2) Sri.Roy Kurian, Member Sd/- 3) Smt.Jyothy.P.V Member

Endt. On CGRF-CR/Comp.20/2009-2010/ 4/11/2009

To M/s. Reliance Infratel Ltd., 38/628 A&P Arcade, S.A. Road, Kadavanthara, Kochi – 682 016. (By registered post)

Copy Submitted to: (1) The Chief Engineer, Distribution Central, KSEB, Gandhi- Square, DH Road, Kochi-16. Copy to: - (1) The Deputy Chief Engineer, Electrical Circle, KSEB, Thodupuzha. (2) The Executive Engineer, Electrical Division, KSEB , (3) The Assistant Executive Engineer, Electrical Sub Division, K.S.E.B. Kothamangalam (4) The Assistant Engineer, Electrical Section, KSEB, Keerampara

CHAIRPERSON