Fleet Accessibility Information

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Fleet accessibility information Fleet accessibility information KEY This key is for the following table. DAC – Dedicated accessible carriage with space for wheelchair and user ST – Standard toilet AT – Accessible toilet (with area to transfer, colour contrasting features, support rails and call for aid) AI – Aural information VI – Visual information PS – Priority seats AS – Accessible signage on outside of train SAA – Scooter/mobility aid acceptance BR – Boarding ramp Great Northern GATWICK SOUTHERN ThamesLink EXPRESS WE’RE WITH YOU December 2020 Class Brand Routes DAC ST of train Entire Southern network excluding Uckfield route and Southern 377 Yes Yes Ashford to Hastings (Marsh Link). London Bridge to Uckfield and Southern 171 Ashford to Yes Yes Hastings (Marsh Link) services Brighton to Seaford, Southern 313/2 Yes No Portsmouth and Ore Southern metro services from Southern 455 * Yes No London Bridge/ London Victoria All Gatwick Express services Gatwick 387/2 including some Yes Yes Express London to Brighton services * These carriages are fully accessible. For minor technical reasons these trains operate under a derogation from the Department of Transport. Further details are available on request. On-train AT AI VI PS AS SAA BR staff Yes; see Check Yes Yes Yes Yes Yes Yes policy online with staff Yes; see Yes Yes Yes Yes Yes Yes Yes policy online Yes; see No Yes Yes Yes Yes Yes Yes policy online Yes; see No Yes Yes Yes Yes Yes No policy online Yes; see Check Yes Yes Yes Yes Yes Yes policy online with staff Class Brand Routes DAC ST of train London King’s Cross to Great 387/1 Peterborough, Yes Yes Northern Cambridge and Kings Lynn London King’s Great Cross to 365 Yes Yes Northern Peterborough and Cambridge Moorgate to Great Hertford North, 717 Yes No Northern Welwyn Garden City & Stevenage All Thameslink Thameslink 700 Yes Yes services On-train AT AI VI PS AS SAA BR staff Yes; see Yes Yes Yes Yes Yes Yes No policy online Yes; see Yes Yes Yes Yes Yes Yes No policy online Yes; see No Yes Yes Yes Yes Yes No policy online Yes; see Yes Yes Yes Yes Yes Yes No policy online .

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Accessible Travel Policy Document (Large Print
Accessible Travel Policy Great Northern GATWICK SOUTHERN ThamesLink EXPRESS WE’RE WITH YOU 1 Contents 3 A. Commitments to providing assistance 6 A.1 Booking and providing assistance 15 A.2 Information Provision 26 A.3 Ticketing & fares 30 A.4 Alternative accessible transport 32 A.5 Scooters & mobility aids 34 A.6 Delays, disruption and emergencies 36 A.7 Station facilities 38 A.8 Redress 39 B. Strategy and management 39 B.1 Strategy 39 B.2 Management arrangements 42 B.3 Monitoring & evaluation 46 B.4 Access improvements 48 B.5 Working with disabled customers, local communities and local authorities 51 B.6 Staff training 2 A. Commitments to providing assistance Govia Thameslink Railway (GTR) is the parent company for the following train companies. It runs the largest rail network in the country, operating services across the south-east of England under the following brands: Southern Extensive network from London to stations across Sussex and Surrey, the south coast and suburban ‘metro’ services across south London and to Milton Keynes via Watford Junction. Gatwick Express Direct services between London Victoria and Gatwick Airport (and some services towards Brighton). Thameslink Network of services linking many stations north of London such as Bedford, Cambridge, Peterborough, St Albans with destinations south of the River Thames via St Pancras International such as London Bridge, East Croydon, Sutton, Gatwick Airport, Brighton, Horsham and Rainham (Kent). Great Northern Services from London King’s Cross to Peterborough, King’s Lynn via Cambridge and suburban services from Moorgate towards Hertford North, Welwyn Garden City and Stevenage.
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Inner and South London Rail and Tube Alternatives
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