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Oracle® Communications Session Border Controller Maintenance and Troubleshooting Guide Release S-CZ7.4.0 May 2018 Oracle Communications Session Border Controller Maintenance and Troubleshooting Guide, Release S-CZ7.4.0 Copyright © 2004, 2018, Oracle and/or its affiliates. All rights reserved. This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. This software or hardware and documentation may provide access to or information about content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle. Contents About This Guide 1 Logs Introduction 1-1 About Logs 1-1 Logging Events 1-1 Event Categories 1-2 About Events 1-2 Types of Events 1-2 Process Log Events 1-2 System Log Events 1-3 Protocol Trace Events 1-3 Event Granularity 1-3 Event Severity 1-4 SNMP Traps 1-4 Alarms 1-4 Process Log Events 1-5 System Log Events 1-5 Traps 1-5 Alarms 1-5 Working with Logs 1-5 Writing to Logs 1-6 Manually Rotating Logs 1-6 Working with Logs Example 1-6 Displaying List of Log Files 1-7 Viewing Logs 1-7 Viewing a Specific Logfile 1-8 Dynamically Changing Log Level 1-8 Requesting Log Level Data 1-9 ACLI show loglevel Command 1-9 ACP 1-10 Wildcarding Task Name and Log Type 1-10 iii Specific Task with Wildcard Log Level 1-12 Specific Task and Log Level Type 1-13 Log files for offline analysis and defect reporting 1-14 Log Files 1-15 log.sysmand 1-16 log.bootstrap 1-16 log.berpd 1-16 log.brokerd 1-16 log.lemd 1-16 log.mbcd 1-16 miboco.log 1-16 log.radd 1-16 log.h323d 1-17 log.sipd 1-17 sipmsg.log 1-17 log.acli 1-17 log.acliConsole 1-17 log.acliTelnet0-4 1-17 log.SSH0-4 1-17 log.tCliWorker 1-17 log.atcpApp 1-17 log.atcpd 1-17 log.audit 1-17 log.auditpusher 1-18 log.authd 1-18 log.certd 1-18 log.qos 1-18 log.lid 1-18 log.iked 1-18 log.bcm 1-18 log.lrtd 1-18 log.ebmd 1-18 syslog 1-18 Process Logs 1-19 HA Switchover Log 1-19 Log Message Graphical Display on the SBC 1-19 Advanced Logging 1-20 Configuring Advanced Logging 1-21 Disabling Miboco Logging 1-22 Disabling Miboco Call Trace Logging 1-22 iv 2 Fault Management Overview 2-1 Accessing Fault Management Data 2-1 About Traps 2-1 Standard Traps 2-1 Enterprise Traps 2-2 Transcoding Capacity Traps 2-3 About Alarms 2-5 Overview 2-5 Types of Alarms 2-5 About the Alarm Process 2-5 About Alarms and the Health Score 2-6 Displaying and Clearing Alarms 2-6 Displaying Alarms 2-6 Clearing Alarms 2-7 About the Alarm Display on the Chassis 2-7 Alarm Severity Levels 2-8 System Response to Alarms 2-8 Writing to syslog (acmelog) 2-8 Sending SNMP Traps 2-8 About Dry Contacts 2-9 Displaying Alarms to the Chassis 2-9 Hardware and Environmental Faults 2-9 Hardware Temperature Alarm 2-9 Fan Speed Alarm 2-10 Environmental Sensor Alarm 2-11 Media Link Alarms 2-12 Power Supply Alarms 2-12 Voltage Alarms 2-13 Physical Interface Card Alarms 2-14 Transcoding Alarms 2-14 Viewing PROM Information 2-17 Graphic Window Display 2-17 Fan Stopped Alarm 2-18 Temperature High Alarm 2-18 System Fault Statistics 2-18 System State 2-18 Viewing System Uptime 2-19 Viewing System State 2-19 System Resources 2-19 v Viewing CPU Usage 2-19 CPU Utilization Alarm 2-20 System Task Suspended Alarm 2-20 Memory Usage 2-20 Viewing Memory Usage Statistics 2-20 Viewing Memory Buffer Statistics 2-21 Memory Utilization Alarm 2-21 License Capacity 2-21 Configuration Statistics 2-22 Specifying a Configuration Element 2-22 Viewing Current Configuration 2-23 Viewing Running Configuration 2-24 Viewing Realm-Specific Configuration 2-25 Configuration Save Failed Alarm 2-27 HA Functionality 2-27 Viewing Health Information 2-27 Viewing Redundancy Information 2-29 HA Alarms 2-29 Base Display Level 2-31 HA State Display Stats 2-32 Initial State Displays 2-32 Out Of Service State Displays 2-32 Becoming Standby State Displays 2-32 Standby State Displays 2-32 Active State Displays 2-33 ARP Functionality 2-33 Testing Address Resolution 2-33 Viewing Current Address Mappings 2-33 ARP Table Utilization Alarm 2-34 Local Policy 2-34 Viewing Running Configuration Local Policy 2-34 Viewing Current Configuration Local Policy 2-35 Viewing Runtime Protocol Tracing 2-36 Viewing Real-Time SIP Session Statistics 2-36 Media and Bandwidth Statistics 2-37 Viewing MBCD Task Errors 2-37 Viewing Steering Port and Bandwidth Usage 2-39 Viewing Real-Time Media Monitoring Statistics 2-39 Media Alarms 2-40 System Problem Statistics 2-41 Packet Tracing 2-41 vi Capturing and Viewing Packets 2-42 System ACLs 2-43 Notes on Deleting System ACLs 2-43 Viewing System ACL Configurations 2-44 Viewing System ACL Statistics 2-44 Wancom Port Speed and Duplex Mode Display 2-45 Application Faults 2-45 H.323 Statistics 2-45 Viewing H.323 Statistics 2-45 H.323 Stack Initialization Failure Alarm 2-46 H.323 Monitoring Stack Alarm 2-46 SIP Statistics 2-47 Viewing SIP Errors 2-47 Viewing SIP Processes 2-48 Viewing IP Session Replication for Recording (SRR) Information 2-48 Viewing SIP Registration Cache Status 2-48 SIP NSEP Statistics 2-49 NSEP Statistics per R-Value Display 2-49 Viewing NSEP Burst Statistics for SIP Session Agents 2-50 Resetting NSEP Statistics 2-50 Viewing SIP Method Throttling Mechanism Statistics 2-51 Viewing SIP IP CAC Statistics 2-51 Viewing SIP PUBLISH Statistics 2-52 RADIUS Statistics 2-52 Viewing RADIUS Statistics 2-52 RADIUS Connection Down Alarm 2-54 Security Breach Statistics 2-55 Viewing List of Denied ACL Entries 2-55 Viewing ACL List Entries 2-56 Viewing ACL List Entries by IP Address 2-57 Viewing ACL Entry Space in the CAM 2-58 Session Agent and Session Agent Group Faults 2-58 SIP Agent Statistics 2-58 Viewing SIP Session Agent Statistics 2-58 Resetting Session Agent Statistics 2-59 Viewing SIP Session Agent Activity 2-59 SIP Session Agent Group Statistics 2-60 Viewing Session Agent Group Statistics 2-60 Viewing List of SIP Session Agents in a Group 2-61 Viewing Statistics for a SIP Session Agent 2-61 Session Agent and Session Router Constraint Statistics 2-62 vii Notes on Statistics 2-62 Example 1 Statistics from Transaction Mode 2-62 Example 1 Statistics from Stateless Mode 2-63 H.323 Session Agent Statistics 2-63 Viewing H.323 Session Agent List 2-63 Viewing Session Agent Configuration Statistics 2-63 Viewing H.323 Session Agent Statistics 2-65 H.323 Session Agent Group Statistics 2-65 Viewing List of H.323 Session Agent Groups 2-65 Viewing H.323 Session Agent Group Configuration Statistics 2-66 Viewing H.323 Session Agent Group Statistics 2-66 FQDN-resolved Session Agent Statistics 2-67 FQDN-resolved Session Agent 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