Trinity Square Shopping Centre in Work and Commitment Over the Course of Financial Year Starting in January
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Issue 8 Winter 2019 Season’s greetings To our Aston staff I would like to take this to be able to report that the business is in such as Jet 2, Gold Medal Travel and the opportunity to thank you all for your hard good shape and we are well set for our new extensive Trinity Square Shopping Centre in work and commitment over the course of financial year starting in January. Gateshead. last year. It is dedication such as this that Part of our new year’s strategy is that the So, a great end to the year and an exciting underpins the Aston culture of delivering Industrial and Maintenance Divisions will period ahead in 2020 within which I’m outstanding customer service, ‘a service be separated from Aston Services Group, confident the business will continue to make that allows our business to stand out enabling Aston Services Group to focus great progress with its expansion plans from the rest’, a comment so many of our purely on driving its two core services whilst continuing to spread its culture of customers have fed back to me which is of security and cleaning thus leveraging service excellence. true testament to your professionalism and the business’s extensive expertise. The It only remains for me to wish you all a dedication. Industrial and Maintenance Divisions will happy new year. Secondly, to our valued customers, I would continue to run out of Aston Services Group like to thank you for the trust you place in us premises and be used by Aston Services Nick Atkinson, MD to manage your valuable sites and assets Group as and when required by customers. through the dedication of our security and You will read in the following pages about cleaning teams. the great new contract wins which we As we are entering 2020, I am delighted have recently secured with major brands Trinity Square We are delighted to announce the award Commercial Director, commented, “This is a great endorsement of our capabilities. of security provision at Trinity Square in latest contract award is a great addition to Relationship and communication are the key Gateshead, further developing our relationship our existing portfolio. Savills’ expectations factors and we are dedicated to the smooth with Savills, the leading international property and approach to property management operational running and a strong level of services group. services are market leading and for Aston to regional management support to the team and Trinity Square is a mixed use community built be entrusted with this prestigious scheme the client on site.’’ centre at the heart of Gateshead with retail anchored by the the biggest Tesco Extra in the north of England, leisure including a 9 screen Vue Cinema, a commercial office block property and a 1000 unit student living complex rising above the centre, all in the heart of Gateshead town centre. Work on Trinity Square began in 2010 with the demolition of the famous iconic “Get Carter” car park from the 1967 Michael Caine film of the same name. Phase one opened in May 2013 and was completed in July 2015. The centre is owned by Tesco PLC and is managed by Savills and is busy throughout the day and has a vibrant night economy. Alistair Clayton, Aston Services Group 2 Aston WORLD Gold Medal Travel We are delighted to announce that Aston Services Group has been awarded the contract to clean the iconic flagship headquarters of Gold Medal Travel Group. Part of the dnata, the world’s leading Debbie Bird, Property Services & CSR really has created a fantastic place air services providers of ground Manager at Gold Medal, said, “Aston to work and one which befits the handling, cargo services, travel and Services Group were professional international nature of Gold Medal. in-flight catering, Gold Medal offer from the word go. Our standards are They have kept to using British a range of travel services to long set incredibly high and Aston have furniture and materials where haul destinations including the USA, delivered to our expectations. Even possible but also decided to keep Canada, Caribbean, Dubai & Arabia, at a recent Leadership Strategy the original reception flooring. Our Indian Ocean, Africa, the Far East and meeting, when we required extra involvement in maintaining this Australasia. support, they (especially Cath workspace environment is a source Mangan, Regional Operations of great pride to both our cleaning The headquarters, previously Manager) understood our needs operatives and management.” housing Leyland Daf and more and were on hand and contactable recently Enterprise PLC, has Photographs show Lancaster House, throughout. Overall, Aston are a undergone an extensive and HQ of Gold Medal Travel Group / the really pleasant, professional and impressive refurbishment, creating reception area / branded offices / proactive company to deal with.” a light, welcoming and ultra-modern Alistair Clayton with Debbie Bird. eco-friendly working environment for Alistair Clayton, Aston Services the 550 employees. Group Sales and Marketing Director commented, “The refurbishment Issue 8 | Winter 2019 3 After as highly competitive tendering Jet2.com is one of the UK’s leading and detailed as you would expect process Aston Services Group have leisure airlines. It operates over 375 from one of the UK’s leading been awarded a multi-site contract scheduled routes to over 70 high travel brands and we are naturally by Jet2.com to provide cleaning and volume holiday destinations from 9 delighted that our systems, associated services to a number UK airports. With an aviation history processes and people stood up to of their locations throughout the of more than 30 years, the airline has their scrutiny and that our ethos country and this award further flown over 55 million passengers and of quality, service and people focus reinforces Aston Services Group won numerous awards. shone through. presence in the travel sector The cleaning works will be delivered Jet2 have also supported the Jet2holidays is the UK’s second both landside and airside and we principle of the Living Wage which largest ATOL licensed holiday are hugely delighted to have been has reinforced the value they and operator. It offers customers entrusted with this award given Aston Services Group place on the package holidays including 2-5 star the high profile stature of Jet2 provision of high quality cleaning accommodation, return flights, throughout the UK. services by well -motivated and well transfers and a market-leading rewarded cleaning operatives. Alistair Clayton, Sales & Marketing baggage allowance. Jet2holidays Director, commented We are looking forward to developing directly contracts over 4,000 hotels our with Jet2 over the coming years’’ in over 70 destinations. ‘’The tender exercise was rigourous Aston Services Group shortlisted for FM awards We are delighted to announce that Aston Security has been shortlisted as a finalist in the Tomorrow’s Facilities Management Awards 2020. Well done to everyone involved! 4 Aston WORLD Security Q&A with James Wheeler Aston Services Group is the UK’s fastest growing independent facilities services provider and became established as a result of the merger between Cleanall Services Limited and Care Facility Management nearly three years ago. They specialise in the provision cleaning provisions were seen as with and so we tend to partner with of security and cleaning services poor relations to the rest of the companies that share our “passion nationally and work for a variety of workforce, but this view has been and vision” for developing and market sectors including shopping changed in recent years, by the rewarding our teams who provide centres and retail parks, student increased regulation and innovation such a vital service to each and accommodation, leisure, commercial brought to the industry, that is now every one of the sites we manage. & property. attracting a higher skilled calibre of person into these dynamic and Quality is of the utmost importance Customers include property challenging working environments. to us and Aston Services Group management groups such as regulations are maintained to the Knight Frank, Ashdown Phillips, Q: You mention people – how do highest industry standards and to CBRE, Munroe K, Savills and Realm, you retain the best employees? this end we have been awarded together with other blue chip names the following facility accreditations: Because we are a medium sized such as Liverpool Airport, Liverpool SIA, ISO9001, ISO14001, ISO45001, company, we still strive to know ONE, Manchester 235 Casino & BS7499 and BS7858. Spinningfields in Manchester – to every one of our team members by name but a few. their first name. Maintaining close Accreditation is vitally important working relationships allows us to in driving standards and as a James Wheeler, Integration and understand and develop them into benchmark for achieving the highest Business Development Director, a motivated and committed team, levels of quality and service. comments here on the changes which results in regular examples of in the Security Industry and what them going above and beyond the Q: Technology is moving at a rapid possibly lies ahead… call of duty. As a company we work pace – is it important to keep up? very closely with our customers I like the changes in technology Q: James, you have been in the and thus we see ourselves as an industry for 27 years, how do over the past few years, but Aston extension of their site management also focus on the team members you think it has changed for team, instead of being referred to as better/worse? as individuals, who can offer the the “contractor”. personal touch and communicate Since starting my career in the FM The ability to self-deliver the effectively in a wide range of world 27 years ago, we have seen “world host” training courses situations.