Parent Guide 2021 Season *Manual last updated on 11/1/2020

Troop Number Questions? Contact your Troop Cookie Troop Cookie Coordinator Name Coordinator! Troop Cookie Coordinator Phone Troop Cookie Coordinator Email

Key Dates Order Due to Troop Mid-November Cookie Sale Begins January 20 (Wednesday) Booth Sales Begin January 23 (Saturday) Parents begin turning in money January 22 - 30 (Friday-Sunday) 1st ACH (50% of initial order) February 5 (Friday) Parents turn in money February 5 - 13 (Friday-Sunday) 2nd ACH (50% of initial order) February 19 (Friday) Sale Ends February 28 (Sunday) Parents turn in money March 1 (Monday) - March 7 (Sunday) Final ACH March 12 (Friday) Our This Year’s Mascot and Theme

Crispy dipped in a mint Thin Mints chocolaty coating (LBB Thin Mints)

Caramel cookies with caramel, toasted coconut, deLites and chocolate stripes (LBB Samoas)

Shortbread Traditional (LBB Trefoils) Honey the bee!

Peanut cookie Sandwich (LBB Do-Si-Dos)

Peanut Butter Crispy vanilla cookies with peanut butter, Patties covered in chocolate (LBB Tagalongs)

Lemonades Shortbread with tangy lemon

French Toast inspired cookie dipped in Toast-Yay! delicious icing Girl Scout Graham cookie dipped in creme and S’mores chocolate Caramel Classic with caramel and a Chocolate hint of sea salt Chip 1 Why Participate in the Cookie Program?

The Girl Scout Cookie Program, the foundation of entrepreneurial experience in Girl Scouts, is an important (and exciting!) part of the overall Girl Scout experience—tons of learning for her and beyond-delicious cookies for our awesome cookie customers! It’s a win-win.

Whether girls go door to door, set up booths at libraries and shopping centers, or sell cookies online with Digital Cookie®, they’re also preparing for a bright future as a female business leader or entrepreneur. The Girl Scout Cookie Program lets girls show the world their business savvy as key members of the world’s largest girl-led entrepreneurial program.

Every year Girl Scouts all over the country use their cookie earnings to do amazing things in their communities and be- yond. From helping animal shelters and feeding the homeless to raising awareness about bullying, making public areas more accessible to people with disabilities, and tons more, Girl Scouts can and will do anything they put their hearts and minds to.

As cookie entrepreneurs, girls gain essential skills and work as a team to accomplish common goals and solve problems, while building the confidence they need to shine as girls, as young women, and as future leaders. And did we mention fun? They have lots of that along the way, too.

And now with Digital Cookie, girls can do and learn even more—and have more fun than ever before—all while giving cookie customers more ways to support them and their goals.

Remember: smart cookies don’t just improve their own lives—they have the vision to change the world.

As girls participate in the Cookie Program they are learning 5 skills. With these skills, your Girl Scout will be poised for success in her career.

1. Goal Setting—as she sets cookie sales goals individually and with her team, creates a plan to reach them, and develops Cooperation and Team Building skills all along the way. ◊ Why does this matter? There will always be a deadline your Girl Scout will have to meet. By setting goals and making a plan she will never miss a deadline and miss out on an opportunity! 2. Decision-Making—as she helps decide how her team will spend their cookie proceeds, furthering her Critical Thinking and Problem Solving Skills that will help her throughout life. ◊ Why does this matter? Your Girl Scout will be faced with decisions throughout her life. Critical thinking and problem solving to make a decision is the difference between a good and not so thought out decision. 3. Money Management—as she takes cookie orders, handles customers’ money and gains valuable and Practical Life Skills around financial literacy. ◊ Why does this matter? Budgeting, whether it is for a college education, that new computer/laptop your Girl Scout being able to balance a buget and understand money is a great life skill to have and what better place to learn it than with ! 4. People Skills—as she learns how to talk to, listen to and work with all kinds of people while selling cookies. ◊ Why does this matter? These experiences help her develop Healthy Relationship and Conflict Resolution skills she can use throughout her life. 5. Business Ethics—as she is honest and responsible at every step of the cookie sale. ◊ Why does this matter? Her business ethics here reinforce the Positive Values she is developing as a Girl Scout.

2 Her Cookie Business= A Family Affair!

The year-by-year Cookie Entrepreneur Family pin collection is the latest addition to the Girl Scout Cookie Program—and was inspired by and designed for families just like yours!

It’s never been easier to support your girl as she develops business skills, makes amazing memories, and earns a different pin for her uniform every cookie season. The simple, age-specific guidelines have been tailored for her developing skill set, making success a snap. To download the guidelines, you can visit www.girlscouts.org.

Families not only become a girl’s first employees, they inspire her innovation, support her dreams, and guide her manage- ment style. Family involvement = financial empowerment and independence.

Goal Management Listen to her describe what she wants to do, how much she wants to earn, and what she will need to do to get there. Guide her to set reasonable and achievable goals about what she wants to learn and earn.

Marketing What are appropriate promotional tools for your girl? How does she plan on branding herself to reach new customers? How does she feel when she sees other girls promote their business? Internet safety should always be a discussion.

People skills How does she approach customers and respond to rejection? Role play how she might respond to negative responses from customers. How does she make her customers feel? Does she adapt her pitch to different customers?

Cookies 101 Review content on cookie packages, plus understand certification and details found at ABCbakers.com to help her learn more about her products. The more she knows about her products, the better she can promote them.

Inventory Management Discuss the importance of having enough cookies in stock, but not too many. How she merchandises her packages non-verbally tells her customers how important her business is to her. Supply and demand conflict is part of the program learning.

Business ethics Be a role model for business ethics and safety rules. Encourage your girl to research her favorite businesses to see if their values align with hers.

HAVE FUN and make memories with your girl that will last a lifetime.

3 Frequently Asked Questions

How do I sign up my Girl Scout for cookies? Contact your Troop Leader or Troop Cookie Coordinator

Make sure you: ◊ Register your Girl Scout for the 2020-2021 membership year ◊ Attend the parent informational meeting ◊ Sign a Parent/Guardian Responsibility Agreement ◊ Give the Troop Cookie Coordinator your daughter’s initial order

What if my Girl Scout’s troop doesn’t have a Troop Cookie Coordinator? Volunteer! It’s fun and helps your daughter learn a skill that is valuable in the real world. Contact your Service Unit Cookie Manager OR [email protected] if you want to get in contact with the Service Unit leadership about training.

Who is our Girl Scout cookie baker? Girl Scouts of the USA (GSUSA) currently sanctions two bakers: ABC Bakers (ABC) and Little Brownie Bakers (LBB). We are currently under contract with ABC. All varieties cost $4.00, excepting Caramel Chocolate Chip (these cost $5.00).

How do I order and pick up cookies? ◊ Receipts must be signed by Troop Cookie Coordinators (TCCs) and caregivers for all cookie transactions and money turned over to be deposited in the troop accounts. ◊ My cookie orders can be picked up from the TCC on ______(day of the week) Between the hours of: ______and ______◊ Tip: TCCs AND caregivers should keep a copy of the receipt for all transactions ◊ Re-orders can be made once a week at the TCC’s discretion (some areas ONLY do initial orders and no re-orders). Delivery will be based on the day assigned by the delivery agent for each area

ALWAYS KEEP A COPY OF YOUR RECEIPTS!

How are sales entered? The TCC or Troop Leader enters the sales into Smart Cookies (the online ordering and inventory system) so girls can get rewards based on their sales. Sales are based on the money that is turned into the TCC for the product that is checked out. Who do I give the money to? The TCC, Troop Leader, or Troop Treasurer will collect the money to deposit into the Troop Bank account. ***They should fill out a receipt and provide you with a copy every time you give them money. *** 4 Can my Girl Scout market online? Girls can use electronic marketing and social media to gather sale commitments from family, friends, and previous customers as long as they are practicing safe online marketing and following GSUSA guidelines. Girls should fill out GSUSA Online Safety Pledge located on their website www. girlscouts.org. Girls aged 13 or older may use their own social media sites to market cookies. ◊ Girls should only use their first name and troop number when advertising on social media. ◊ Girls and caregivers should not publish their address or phone number. ◊ Refrain from using PayPal, eBay, Amazon.com, or similar sites to collect payments. ◊ Girls may not market on any public facing site. This includes private or closed group pages (see below.) ◊ Per GSUSA and for safety reasons, neither caregivers nor girls may sell cookies via Facebook Marketplace, Facebook Buy/Sell/Trade Groups or Pages, neighborhood pages (i.e. Nextdoor), sites such as Craigslist, Offer Up, or any other site deemed inappropriate by GSCTX. (Note: Adding a “$” to a private Facebook post will autofeed it to the Facebook Marketplace.) ◊ Caregiver/guardians may promote their Girl Scout’s cookie sales through social networking sites such as their personal Facebook feed, Insta- gram or Twitter account; however, the Girl Scout must be the one to complete the sale.

Example Social Media post:

NOT OK: My daughter is selling Girl Scout Cookies. Leave a comment with your order.

OK Post: My daughter Susie is selling Girl Scout Cookies this year to help pay for camp. If you are interested in supporting Susie, please leave a comment with the best time to reach you, and Susie will contact you.

Girls under the age of 13 may use their caregiver’s social media to advertise cookies with caregiver supervision.

Caregivers – please allow the girls to help you, this program is for them to learn essential life skills. Can my Girl Scout sell online? ◊ Girl Scouts may sell online through Smart Cookies ◊ All ages can participate; girls younger than 13 must have a caregiver sign up for them ◊ Girls (or caregivers of girls younger than 13) create a Smart Cookies account via www.abcsmartcookies.com ◊ Girls can sell online in two ways by sending eCards to potential customers. * Smart Cookies Direct Ship - Customer places an order online, pays online (including shipping charges) and has them shipped directly to them. Customers can order any variety of Girl Scout Cookies in any amount and have an option to order a special gift box! * GSCTX will pay 50% of shipping for customers who order 6 packages or more: this includes the gift box option that includes 6 packages of cookies. * The way it works is a customer has to purchase in increments of 6 for subsidized shipping to kick in. * A customer who purchases 1-5 packages will pay $12 flat rate shipping fee. * If a customer orders 6-12 packages they will pay $6 shipping. * If they purchase 13-17 (five more packages) they will pay $6 for the first 6-12 but then an additional $12 for the 13-17 for a total of $18. * If they bought 18-24 packages they will pay $6 for the first 6-12 and $6 for the 18-24 for a total of $12. * Smart Cookies Girl Delivered- Customers can request that a Girl Scout hand deliver cookies (local customers only). There are no shipping charges, customer pays online and your Girl Scout delivers the cookies. You as the caregiver have 5 days to approve all Girl Delivered orders, so that you only allow your Girl Scout to deliver to customers she knows. ◊ Girls that sell at least 12+ packages using Smart Cookies Direct Ship will earn the Online Patch, 50+ packages girls will earn a Goal Getter Patch and 85+ packages girls will earn a Super Patch (customer must purchase packages and pay shipping, not request Girl Delivered)

5 Can I return cookies? GSCTX does not allow returns. All cookies that are ordered and signed for belong to you as a caregiver. Check with your Troop Cookie Coordinator about exchanging/transferring varieties with others in your troop. Can my troop require me to pre-pay for cookies? No. GSCTX has procedures in place to protect troops against potential caregiver debt. For this reason, we do not allow troops to man- date that caregivers pre-pay for cookies. Please call Product Programs at 1-800-733-0011 if you experience this issue. Where does the money go? Troop proceeds and troop bonuses are left in the troop account for girls to spend throughout the year on programming that they all agree on. Super Troops can earn an additional $.05 per package when the troop participates in the Cookie Program, turn in Troop Financials, and complete at least 5 out of the 7 requirements to be considered a Super Troop. Learn more about Super Awards here.

Troop proceeds belong to the troop, not the individual Girl Scout because no individual girl can profit by participating in Product Pro- grams. If a girl decides to leave a troop to or leave Girl Scout their are specific instructions on how troop proceeds can be split, that can be found on our website under Troop Finances.

Earn up to $0.80/package*! Troops can earn the following proceeds for participating in the 2021 Cookie Program: $.50 per package + Base Troop Proceeds $.25 per package + Bonus Troop Proceeds- Must meet Super Troop requirements Additional $.05 per Bonus Troop Proceeds - package = Must meet Super Troop requirements $0.80 per package! Total possible per package proceeds *Cadette, Senior, and Ambassador troops may opt out of Recognitions and GS for an additional $0.10 per package sold, bringing this total to $0.90 in proceeds per package.

What are Program Credits and how do I get it? Program Credits (formerly Girl Scout Dough), is an incentive that a girl can earn starting at the 300+ package level and is emailed to caregivers virtually, after the sale is over. Program Credits cannot be used for membership registration, shop reimbursement, SU Events, or FOGs.

Program Credits with a balance of $100 or more can be put in a Carryover Account for Destinations, GSCTX Resident Camp, or GSCTX Travel (SU or Troop).

If you would like to check your daughter’s Program Credit balance, follow the instructions in the email sent out. If you have have lost your Program Credits or did not receive an email, please contact us at [email protected].

See Page 9 for information on how your Girl Scout can use her Program Credits. 6 2021 Girl Recognition Card and Program Credits

7 New 2021 Rewards Limited Edition 100th Anniversary Charm- Initial Order Reward ◊ Lanyard & Bee Appliques ◊ To earn this Reward both the troop and the girl must meet certain requirements: * Troop must have a 200+ per girl average at Initial Order with 2021 is GSCTX’s 100th at least 1 box assigned to every girl Anniversary as a council. * At the end of the program each girl in qualifying troop who sold 200+ packages will receive the reward Girls that sell 100+ pack- ages can earn the limited edition Charm-It! Design Your Own Shoe ◊ Girls can choose between Converse or Vans and design their own shoe ◊ GSCTX will also include a Brand Yourself marketing program where girls will learn how colors, design choices are a great way to brand yourself.

Troop Level Rewards

◊ Be Amazing Tote! Troop PGA of 225+: Troops that reach a troop per girl average of 225 by the end of the program will earn a Be Amazing tote. One per selling Girl Scout and one for the Troop Cookie Coordinator. ◊ Bee Experience Event OR Adopt a Beehive! Troop PGA of 300+: Troops that reach a troop per girl average of 300 by the end of the program. ◊ Admission for each selling Girl Scout and 2 safety wise adults and one patch per selling girl (patch sent after the Bee Experience event). ◊ GSCTX will adopt a beehive in honor of the troop that makes that selection. Experience subject to change, GSCTX reserves the right to change experi- ence to a virtual event. Once a selection has been made, troop will not be allowed to switch to the other option.

Per girl average is calculated based off the total packages sold divided by the number of girls with at least 1 package assigned and sold by her. 1250+ Level Virtual Disney Experience Held between June 20-July 10, 2021

D/B/J Experience- Learn what it takes to bring a story from the silver screen to Broadway! This 60-90-minute webinar-style workshop will look at storytelling and how shows are transformed from film to stage, highlighting the amazing women that are part of its development journey. Explore iconic Disney characters such as Elsa and adventurous settings like Pride Rock and stretch your theatrical imagination! Recommended for up to age 12.

C/S/A Experience- Learn about the world of Broadway and hear from some of the amazing women that help it run. This 90-minute webinar-style workshop will look at the business of show business and peek behind the curtain as we track the journey of a Disney on Broadway production from creative idea to opening night. Recommended for ages 12 and up.

1000+ Free Week of Standard Camp Girls who sell 1,000 packages or more can choose a free *standard week of any GSCTX Resident camp.

◊ Girls who choose this option will not earn any Program Credits including the Program Credits at 800+ package level. ◊ Camp sells out fast! Girls should register for camp as soon as registration opens (usually early February). ◊ Do not wait until after the 1000+ Ceremony to register! ◊ To register go to Summer Camp Registration Page ◊ You must register AND pay the deposit to hold a spot ◊ If your Girl Scouts sells 1000+ packages and chooses the Free Week of Camp option, we will refund the deposit after camp season starts. ◊ Any girl that earns a Free Week of Camp and does not register by May 1st will automatically be converted to $350 in Program Credits. ◊ If a Girl Scout would like to attend a Specialty camp, we recommend that she chooses the $350 in Program Credits and put that towards her Specialty camp. Parent/guardian will be responsible for paying the difference.

*A Standard week of Resident camp includes any one-week non-specialty camp.

Specialty camps include horse camps, SCUBA camps, sailing camps, overnight hiking or kayaking camps or climbing/ropes focused camps. The Specialty camps are so designated in the Camp Guide and on the Registration pages. 8 Program Credits

Girls can earn Program Credits to help pay for many Girl Scout Give the gift of campership! activities. Program Credits can be spent on: GSCTX believes that all Girl Scouts should * GSUSA Destinations Trip experience camp. For ever 1,500 packages you * GSCTX Resident Camp sell over 3,500 packages, GSCTX will donate the average camp program rate to our campership * GSCTX shop items fund so that we can send more girls to camp in (in-person or phone orders only) Summer 2021! This is a great opportunity for you * GSCTX sponsored trips to help fellow Girl Scouts experience the world of * GSCTX programs and events in eBiz Girl Scout Camp. * Troop Trips** **Troop trips must occur in the calendar year that the dough was earned. For more information about Program Credits, expiration date and carrying funds over visit www.gsctx.org/programcredits.

Rewards Direct Ship Patches Girls who sell 12+ packages through Smart Cookies Direct Ship (with customer paying for shipping cost) will earn the Online Patch, 50+ packages girls will earn a Goal Getter Patch and 85+ packages girls will earn a Super Patch. All Online Direct Ship packages count towards other levels. Only packages sold via Direct Ship will count for Direct Ship rewards. C/S/A Opt-Out Option Full Cadette, Senior and Ambassador Troops can choose to opt out of prizes and earn an extra $.10 per box sold. Every girl in the troop must vote and agree on opting out! Girls will earn patches as outlined in the Girl Reward Plan but they will not earn any prizes or Program Credits. Troops who choose this option will have to make this choice in Smart Cookies. Please refer to the Smart Cookies Guide on how to make this choice.

Special Programs Girls loves to give back to the community and our Cookie Program is a great opportunity to do that. We offer two Gift of Caring Program--Operation Cookie (Virtual Cookie Share) & Helping Heroes (Tracked Cookie Share). Troops may choose whether or not to participate in the programs.

Operation Cookie Donations Helping Hero Donations ◊ Money donations to provide cookies for members of the United ◊ Customer purchases physcial packages at a booth or in person States Military and veterans ◊ Sales will be recorded in Smart Cookies under Tracked Cookie ◊ Money will be collected at cookie booths and in person for the Share tab Operation Cookie ◊ Cookies will NOT add to the girl’s or troop’s total sales ◊ Funds collected will be deposited to the troop account ◊ Cookies are put aside and donated at the end of the program to a ◊ Sales will be recorded in Smart Cookies under the Virtual Cookie local organization of troop and girl’s choice Share tab. ◊ Cookies come from the physical inventory the girl and troop have ◊ Cookies will add to the girl’s and troop’s total sales on hand. ◊ Cookies will be pulled from the GSCTX-contracted warehouse at the end of the program for the military to ensure that they are not melted, opened, or past expiration. Gift of Caring Rewards 24+ Packages 48+ Packages Girls who sells 24+ packages Girls who sell 48+ packages for for either Operation Cookie and/ Operation Cookie and/or Helping or Helping Hero will receive the Hero will receive limited edition “Cookie Share Patch.” Toast-Yay! Charm-It! charm. Actual color and style may vary. 9 Door to Door & Booth Safety Requirements- COVID ◊ Girl Scouts of Central Texas requires all participants to wear cloth face coverings during product booths, going door to door in neighborhoods, not only to protect themselves, but to protect others ◊ Face shields may also be worn; however all participants (including adults) will be required to wear cloth face covering along with a face shield. ◊ If for some reason a caregiver and/or girl cannot wear a mask, then we ask that they participate online only. All caregiv- ers and Girl Scouts wanting to participate in the in person portion of our program must wear a mask. ◊ The troop will encourage touchless payment methods to minimize cash handling ◊ The troop will clean and disinfect frequently touched surfaces and are expected to wash/sanitize hands often ◊ Girls are required to limit close contact with others and maintain proper distance from customers ◊ Girl Scouts and adults will be courteous to all customers and one another, and respectful of your space and merchandise.

Door-to-Door and Wagon Sales

Girls can begin to go door to door and take orders on Wednesday, January 20, 2021. Cookies must be sold for $4.00 per package. Caramel Chocolate Chip must be sold for $5.00. Only 2021 cookies may be sold! ◊ Girls can go door-to-door with a wagon in any ◊ If you take a wagon to a common area such as parks residential neighborhood in the GSCTX sales area. or festivals, you must acquire proper vendor or city “Residential area” does not include commercial areas, permissions before selling in that area. common areas such as parks or festivals, gun shows, ◊ Wagon sales are inherently mobile. Stopping a wagon apartment complexes, senior centers, or any other or other mobile sales device for a prolonged period group living situation. turns your mobile sale into a booth and it becomes ◊ Permission must be granted by the property manager subject to the Service Unit booth rules. to sell door-to-door at any apartment complex, senior ◊ Sales may occur in the front yard of a Girl Scout’s center, or any other group living situation. private residence. If it is a private dwelling that requires ◊ Wagon sales/door-to-door sales may be conducted permission for selling, permission must be granted by in commercial areas where there are not pre-existing the appropriate administrative body. All Home Owners Service Unit or Council booths AND with prior Service Association rules for the girl’s neighborhood must be Unit permission (required). followed during the program.

Girl Scout Daisies at Cookie Booths- as of 11.3.2020

◊ Service Units will distribute booths to Daisy troops based on the availability in the service unit. ◊ Girl Scout Daisies should participate for no more than one (1) hour at each individual booth. For first year Daisies, we recommend time slots of half an hour per girl, per booth. ◊ This year ONLY, Daisies do not have to work a booth with a Cookie Captain or older girl ◊ Daisies will however, have to attend a virtual training with a Cookie Captain to learn about booth setup, booth etiquette and the overall Cookie Program ◊ If a caregiver does not feel comfortable with their Daisy partnering with another Daisy, then their Daisy will not be able to participate in Cookie Booths. ◊ Focus for Daisy participation in Cookie Program is to learn the 5 skills and learn how to run a business and Cookie Captains are a great mentor for this. 10 Booth Sale Guidelines and Rules Girl Scouts booths may only occur from January 23- February 28! GSCTX is working with Service Units on additional booth rules regarding COVID Safety. Your service unit will update you on any additional rules. Booth Setup Girl Staffing ◊ Booths may ONLY be set up by the GSCTX, Service Unit Booth ◊ Booths should be staffed with 2 girls and 2 adults with the following or Service Unit Cookie Manager – no one else may make exceptions: arrangements with a business to set up a booth. If you have * There can be Cadette, Senior, or Ambassador with 1 adult present if information about a possible booth please turn it over to the Service the service unit has enough booths for this. Unit Booth/Cookie Manager. * NEW Juniors may sell with 1 adult and 1 girl present if the service unit has enough booths for this ◊ For equitability of all girls, private booths are not allowed. This * This is only for the 2021 Cookie Program and is subject to change in includes setting up on the side walk along any road. If a business future programs! has a booth to offer it must be shared with the whole service unit ◊ If one of the two girls scheduled for a booth can’t come because she or it may not be utilized as a booth. As a thank you to the troop is ill, all attempts should be made by that girl’s caregiver to contact the that brought the booth in, they may have one free booth slot at that Troop leader to find a replacement. If the troop leader cannot find a location. replacement, the girl can work with her caregiver at that booth if she is ◊ If a booth is set up on the property of an organization (social club, a Junior or older. church, etc.), all Girl Scouts who are members of that organization ◊ Be sure to take with you: Permission slips for the girls (if necessary), should be invited to participate in that booth. These booths are not emergency medical information for the girls and adults, a first aid kit, as high volume as normal commercial booths, so they do not need water, a table, and displays. to be opened up to the entire service unit. ◊ Dress for the weather! Don’t forget hats and gloves! Not all booths will ◊ Per GSUSA, cookie booths may not be set up in front of businesses allow you to sell inside. that girls cannot legally patronize ◊ The adults are ultimately responsible for the distribution of cookies and ◊ Cookie booths cannot be operated without the direct involvement of collection of money. a Girl Scout. A booth staffed only by adult volunteers is contrary to ◊ All booth chaperones must be registered with a current CBC on file with the mission of the Cookie Program goals. GSCTX. ◊ Cookie displays at a business are not allowed, it is contrary to the ◊ Each Girl Scout who takes part in a booth sale must always wear her mission of the Cookie Program. Girl Scout Membership pin and she should wear her Girl Scout uniform ◊ Girl Scouts may not advertise on public-facing sites (Facebook or other Girl Scout clothing that identifies her as a Girl Scout. Groups, neighborhood groups/apps, buy/sell/trade sites, etc. ◊ Smile, be polite, hold a door if need be. Say “Thank you” to each and Promoting sales via Facebook profile page (set to “Friends Only”) is every customer regardless if they buy. okay). ◊ Always ask customers as they LEAVE the business, not going in! ◊ So long as girls/chaperones follow all booth rules in this manual, two Cleanup and General Information caregivers or two dads may chaperone their own Girl Scouts at a cookie booth. ◊ Count your cookies before you start the booth - and again at the end of the booth. ◊ It is recommended that phones be on silent or turned off during the booth. Don’ts of Booth Sales ◊ Be on time for your booth. Be ready to leave when your booth time ◊ Girls are not to approach vehicles under any circumstance is over so the other troop does not have to wait for you to pack up. ◊ When participating in drive thru booths, the adult should always be ◊ If a girl or adult requests to use a chair, they should make a written present and act as a buffer in between Girl Scout and vehicle. request to their SUCM. ◊ No /eating while at a booth. This includes adults. Nonalcoholic ◊ Be sure to remove empty packages and other debris from the drinks are permitted as long as they are kept under or behind the locations when you leave. Do not use the receptacles at the booth table. We recommend closed containers. Clean up all spills. site. ◊ No tagalongs or friends at booths. This includes pets. ◊ Be sure to have an adequate supply of currency to make change. ◊ Don’t count your money while at the booth. Do it only in the privacy Do not approach a business for change. of your vehicle or at home. ◊ After the booth sale, adults or troop leaders should work together ◊ Do not park directly in front of a store. These spots are for store with the girls to evaluate the booth sale. customers.

If problems arise during the booth sale, handle them in a dignified, courteous manner. If the problem cannot be resolved between the parties, please contact your Service Unit Cookie Manager. 11