Revenue and Collection Management System for Boone County Fiscal Court

Boone County, Kentucky

REQUEST FOR PROPOSAL # BCFY21-0011

REVENUE AND COLLECTION MANAGEMENT SYSTEM FOR BOONE COUNTY FISCAL COURT

ACCEPTANCE DATE: October 23, 2020, 2:00 pm “local time”

ACCEPTANCE PLACE Boone County Fiscal Court – Negometrix Platform https://app.negometrix.com/buyer/839. Opening will be virtual: Fri, Oct 23, 2020 2:00 PM - 2:30 PM (EDT) Please join my meeting from your computer, tablet or smartphone. https://global.gotomeeting.com/join/414041789 You can also dial in using your phone. United States: +1 (312) 757-3121 Access Code: 414-041-789

Requests for information related to this Invitation should be directed to Kimberly Krugel, Tax Administrator through the Negometrix platform.

Issue Date: October 2, 2020

IF YOU NEED ANY REASONABLE ACCOMMODATION FOR ANY TYPE OF DISABILITY IN ORDER TO PARTICIPATE IN THIS PROCUREMENT, PLEASE CONTACT OUR OFFICE AS SOON AS POSSIBLE.

RFP #BCFY21-0011

NOTICE

The Boone County Fiscal Court will receive sealed bids through the Negometrix Solicitation platform, 41005, until 2:00 pm “local time” on October 23, 2020 for REVENUE and COLLECTION MANAGEMENT SYSTEM for Boone County Fiscal Court. Proposals will be publicly presented in a virtual format at the date and time listed above.

Specifications may be obtained at www.boonecountyky.org\publicnotices or https://app.negometrix.com/buyer/839.

Boone County reserves the right to reject any and all Proposals, to waive any informalities and to negotiate for the modifications of any proposal or to accept that Proposal which is deemed the most desirable and advantageous from the standpoint of customer value and service and concept of operations, even though such proposal may not, on its face, appear to be the lowest and best price. No proposal may be withdrawn for a period of thirty (30) days after scheduled time of receipt of proposal.

INTENT It should be noted that the inclusion of the any plans, drawings or brand names mentioned in this solicitation are provided for reference purposes only. The plans or drawings (if applicable) should be not be reproduced or used for any other purpose. The Boone County “REVENUE and COLLECTION MANAGEMENT SYSTEM Review Committee” shall be the sole judge of whether a proposal meets the intent of these specifications.

KENTUCKY PREFERENCE LAW The scoring of proposal is subject to Reciprocal preference for Kentucky resident bidders and Preferences for a Qualified Bidder or the Department of Corrections, Division of Prison Industries. *Vendors not claiming resident bidder or qualified bidder status need not submit the corresponding affidavit.

DISCLAIMER Pursuant to the provisions of KRS 45A.343, the contractor or vendor is required to reveal to the County any final determination of a violation of KRS Chapters 136, 139, 141, 337, 338 and 342 by the contractor or vendor within the previous five (5) years; and further that said contractor or vendor has been and is in continuous compliance with the provisions of KRS Chapters 136, 139, 141, 337, 341, and 342 for the duration of the contract. The failure of a contractor or vendor to reveal a final determination of a violation to a local government, or to comply with the statutory requirements, is considered grounds for cancellation of a contract and disqualification of the contractor or vendor from eligibility for any County contracts for a period of two (2) years.

The Boone County Fiscal Court reserves the right to reject any and all submissions and to waive formalities.

QUALIFICATIONS All interested parties must possess all federal, state and/or local qualifications/licenses to provide services in Boone County and the Commonwealth of Kentucky.

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RFP #BCFY21-0011

SPECIFICATIONS

1. PURPOSE OF THIS REQUEST FOR PROPOSAL Boone County Fiscal Court Occupational Tax Department (“County”) is issuing this RFP for a replacement to its existing Revenue and Collection Management system (RACS), fully described in this document. Boone County Fiscal Court (“COUNTY”) seeks comprehensive proposals from the recipient of the RFP (“Proposer”) believed to have the capability and capacity to satisfy the COUNTY’s complex requirements and a serious interest in providing the Services. This RFP provides information on the current tax process, systems, and the requirements necessary for a Proposer submitting a proposal for the COUNTY Revenue and Collection Management System (“RACS”). The goal of this project is to provide advanced functionality to improve services to taxpayers and to improve operational efficiency. 2. OVERVIEW The mission of the COUNTY Occupational License Tax Office is to fairly and equitably apply the tax code in the administration of the occupational tax laws of Boone County, Kentucky. The programs administered by the COUNTY Occupational Tax Department are occupational license fees on net profits and wages, Incremental Tax Wage Assessments, flight crew fees, Taxi Cab fees and regulatory business license fees Annually, the Tax Office collects occupational taxes from over 18,000 taxpayers in the form of payroll withholding, net profit tax returns and regulatory fees. These funds represent in excess of 70% of the COUNTY’s General Fund Budget. A. Occupational License Fee on Wages: Occupational License Fee on Wages are imposed on wages earned by persons working within Boone County. Non-resident individuals are not subject to the Boone County School Board Occupational License fee. This fee is collected quarterly with an annual wage reconciliation form (this form needs to include W2 information) B. Occupational License Fee on Net Profits: Any individual or business entity (resident or nonresident) engaged in business activity in Boone County is required to be registered with Boone County and file an annual net profit tax return and make any payments requirements. C. Business License: Any individual or business entity (resident or non-resident) engaged in business activity in Boone County is required to obtain a regulatory business license annually. This fee is initially collected when the entity registers with the County and annually on the net profit tax returns. D. Flight Crew Fee: This fee is paid annually by entities that employ flight crew that are domiciled out of the Cincinnati Northern Kentucky International Airport. E. Taxi Cab Fee: Taxi Cabs that operate at the Cincinnati Northern Kentucky International Airport are required to obtain a Taxi Cab Permit. This fee is paid initially when a taxi cab starts operating at the airport and then annual thereafter.

3. CURRENT SYSTEM ARCHITECTURE A variety of applications and databases exist in the current environment to support the revenue management business processes. While several of the applications are specific to revenue management, several others cross functional areas and may represent integration points in the future environment that includes a RACS.

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The following sub-sections further describe the applications and databases currently in use:

 Revenue and Collection Management Application The County currently utilizes several programs within Central Square/Sunguard Pentamation for revenue management that have been heavily customized over the past years. Separate programs exist outside Pentamation that have been developed in house and the County also utilizes separate MS Excel and manual paper-based processes.

 Microsoft Office Tools The County currently relies upon Microsoft Office Tools for several business processes. These include Word, Excel, and Outlook. Examples include several instances where MS Excel spreadsheets are tracking payment plan dues dates and receipts.

 Content Management System For the purpose of this RFP, “Content Management System” refers to the capabilities of imaging, archiving, and retrieving copies of all paper correspondence between taxpayers and the Occupational Tax Department. The County currently uses Hylands OnBase Foundation EP3 Unity Client as our paperless document management system.

 Business Intelligence Currently, the COUNTY generates reports ranging from the simple to the highly complex. COUNTY desires to obtain a system that increases COUNTY’s ability to easily craft reports and conduct Business Intelligence (BI) activities. Reports should be exportable to multiple formats, including excel, word, csv, pdf. BI functions should require specific user rights, and access to BI restricted from unauthorized users. The County currently uses “Cognos” report writer, which is embedded in the current RACS Pentamation.

 Geographic Information System (GIS) Boone County’s GIS is based on ESRI’s suite of software. The Boone County Planning Commission manages two servers with ArcGIS Enterprise installed (both at version 10.7.1). The first server is an ‘ArcGIS Enterprise Basic’ database server on the county’s intranet serving up an ArcSDE enterprise geodatabase running in SQL Server 2014. The second server is an ‘ArcGIS Enterprise Standard’ web server sitting outside of the county’s intranet providing ArcGIS Portal and ArcGIS Server functionality. Client PCs on the county’s network primarily utilize ESRI’s ArcGIS Desktop along with a more prevalent lightweight GIS viewer known as BooneMap LT. Boone County’s GIS is nearly 30 years old, and therefore possesses all of the GIS layers that typical county GIS organizations strive to maintain (parcels, address points, street centerlines, building footprints, etc.)

4. PROJECT SCOPE/ REQUIRED FUNCTIONALITY The COUNTY envisions a solution that provides the aforementioned capabilities and enables the Occupational Tax Department to achieve its business objectives. The architecture will be flexible and dynamically configurable to meet current and future needs. The COUNTY envisions department personnel accessing the system through web browser or application, taxpayers accessing the system through a web browser or through in person visits. Added self-service capabilities for taxpayers will automate functions typically performed by staff, freeing them to focus on

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RFP #BCFY21-0011 other critical operations. The interfaces should be intuitive and easy-to-use. For example, wizards will walk taxpayers through common functions such as the registration process to insure that all required fields are entered. COUNTY does not currently have any self-service capabilities for taxpayers. The COUNTY envisions that taxpayers will primarily interact with the system via internet and web browsers, so the design of highly functional and aesthetically pleasing web interfaces is extremely important. COUNTY desires that these interfaces have intuitive, easy to use graphic controls. The look and feel should be customizable by COUNTY to reflect the agency’s logo and other identifying characteristics. In addition, these interfaces must comply with all applicable Americans with Disabilities Act (ADA) accessibility rules. The portal interface must allow taxpayers to register, file returns, view account status, view history, update contact information, and correspond with the Occupational Tax Department. 5. OBJECTIVES The COUNTY is planning to replace its current revenue management environment consisting of a mix of manual and paper-based processes with a Revenue and Collection Management System (RACS). In doing so, the COUNTY expects to achieve the following objectives through the implementation of the proposed solution.

 Tax Administration: Ensure the continued ability to administer the revenue and regulatory laws of Boone County in a more efficient manner reducing the reliance on manual and paper-based processes.  Taxpayer experience: Improve service to taxpayers by implementing online and taxpayer self- service functionality.  Collections and Tax Compliance: Increase collection and tax compliance through ease of access, streamlined audit management, and improved data mining capabilities resulting in the discovery of unpaid or underpaid financial obligations.  Technology: To the greatest extent possible, position the COUNTY to capitalize on the availability of emerging technologies to address evolving taxpayer needs and behaviors, as well as changes resulting from the dynamic legislative and tax administration environments. The solution should provide the ability to work securely anytime and allowing real-time information access to future field staff.  Security and Compliance: Ensure functional security through continued compliance with privacy and security laws, regulations, policies, standards, and guidelines, as well as best practices to facilitate the COUNTY in fulfilling its role as a custodian of confidential and private taxpayer information.  Data Analysis and Business Intelligence: Improve access to data and data sharing.  Flexible Architecture: Obtain flexible and sustainable technology to reduce the time needed to implement legislative changes and allow programs to easily change system rules.

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This section lists the functionality that COUNTY is seeking from the proposed solution. Functional Areas

No. Functional Area 1 Taxpayer Account Maintenance

2 Cashiering 3 Tax Return Processing 4 Audit System Trail 5 Legal Action/Payment Plans 6 Delinquency Management 7 Letter Module 8 Regulatory Business License 9 Tax Reporting 10 Online Taxpayer Portal The table contains the list of functional areas of the desired RACS. The List of Function and Technical Requirements contained in Attachment A contains the detailed functionality the County requires within each functional area in a future system. Number of Users The following user counts by module contained in The Functional Area Table are provided for planning purposes only.

Concurrent No. Functional Area Total Users Users 1 Taxpayer Account Maintenance 10 10 2 Cashiering 10 10 3 Tax Return Processing 10 10 4 Audit System Trail 10 10 5 Legal Action/Payment Plans 10 10 6 Delinquency Management 10 10 7 Letter Module 10 10 8 Regulatory Business License 10 10 9 Tax Reporting 10 10 10 Online Taxpayer Portal N/A N/A

The estimate total of users is not the sum of the total and concurrent users by module as it is anticipated multiple users will utilize several functional areas.

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Functional Area Statistics

No. Annual Processing Estimates Estimated 1 Quarterly Payroll Withholding Returns 33,000 2 Annual Reconciliations 13,000 3 Net Profit Tax Returns 16,000 4 Net Profit Extension Requests 3,000 5 Applications 2,000 6 Business License 18,000 7 Refunds 500 This table reflects the approximate volume of transactions of business processes. Microsoft Office Tools It is anticipated that reliance on Microsoft Office Tools for business processes will be greatly reduced and/or eliminated in the future RACS environment, however there will be a need for these tools for discrete tasks outside of regular business processes.

Content Management System It is anticipated that the new RACS environment will either interface with the current Hylands OnBase Foundation EP3 Unity Client or replace the system to electronically store, archive and secure documents without manual duplication of effort in one central place. The system should provide the ability to link images to taxpayer accounts and transactions. There should be multiple ways to search and retrieve images, based on different search criteria.

Geographic Information System (GIS) There is currently limited integration between revenue management applications and the GIS database; however, the County does have a focus on GIS development in all functional areas. It has been identified that GIS may be the tool used to establish a central address database whereby tax identifications within a future RACS are linked to parcel identifications in GIS.

Security Safeguarding taxpayer and department data and related technology is of critical importance and is a key requirement of any proposed solution.

Access Control Among the security requirements is user and access management capability that centralizes and simplifies the process for managing user rights. The proposed solution must be able to manage user profiles, user credentials, and system privileges. Data protection The proposed solution must employ mechanisms to protect the confidentiality, integrity, and availability of the operational database. Audit Logging, Monitoring and Reporting Audit logging, monitoring, and reporting helps system administrators ensure the overall confidentiality, integrity, and availability of the proposed solution and the IT infrastructure supporting it. Monitoring relies on a system of automated event logs. Therefore, the proposed solution must have logging,

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monitoring, and reporting functions to facilitate service level and performance management, user access management, incident management, and information security management. Examples of this would be centralized log management, time stamps, audit trails.

System Documentation As part of the Project Scope, the selected Proposer will develop and provide documentation that describes the features and functions of the proposed application software. The documentation shall be provided for both users and the technical personnel who will administer and maintain the system. It is desirable that differing levels of documentation (user documentation and technical documentation) exist. The selected Proposer shall provide documentation in web-based and PDF forms for each application module. Proposers shall provide sample System Documentation as part of responses in accordance with the Submittal Response Format.

Migration of Prior Years Data COUNTY expects the Proposer to migrate necessary data for business function from the existing system to the proposed solution. Much of the existing data is in disparate databases, creating the potential for issues of data integrity in a conversion process.

6. MINIMUM REQUIREMENTS TO BE INCLUDED IN SUBMISSION

This section outlines the format in which your proposed solution should be submitted. The proposal is not limited to include only items in this section, but the proposal is expected to include a section that conforms to the outline that follows. The details you provide will be used in evaluation of your solution. Any details outside of the items requested here should be included in an addendum to the RFP.

Section 1.0 – Executive Summary/ Business/Firm Profile and Legal Structure a) Legal Name, address, phone, fax email, federal ID#, and website address b) Brief history of business/firm including date the business/firm was established under the current name c) List of all services provided by the business/firm d) Type of ownership or legal structure of the business/firm e) Proof of financial capital to perform this contract such as Dunn & Bradstreet information. f) Has the business/firm ever failed to complete work for which a contract was issued? If yes, explain the circumstances. g) Are there any civil or criminal actions pending against the business/firm or any key personnel in any to contracting? If yes, explain in detail. Are there any current unresolved disputes/allegations? h) Provide a brief history of your business/firm contractual litigation, arbitration, and mediation cases for the last five years that are material and relevant to this contract. i) Has your business/firm ever been disqualified from working for Boone County Fiscal Court or any other public entity? If yes, explain the circumstances.

Section 2.0 – Experience a) Include a list of the three (3) most relevant or comparable comprehensive tax system solutions or projects similar in scope completed by your business/firm during the past three years. For each project listed, provide a narrative that includes i. The assigned project personnel ii. Scope of services provided iii. Dollar amount of the contract

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iv. Contractual performance standards versus actual performance v. The contracting entity’s contact person, e-mail and phone number vi. Summary of how your business/firm delivered the services

Section 3.0 – Personnel a) Please provide your staff capabilities for meeting the requirements of this RFP b) Please comment of the ability of your business/firm to sustain the loss of key employees assigned to this project. c) Provide a staffing plan for the contract including the location of the positions. d) Provide an organizational chart for the assigned staff.

Section 4.0 – Roles and Responsibilities a) Please include a roles and responsibilities matrix for all aspects of the project, including but not limited to the following: i. Project Management ii. System Analysis and Design iii. Technical Services iv. Data Conversion v. Testing vi. Training/Knowledge Transfer vii. System Implementations viii. Post Implementation Support ix. Documentations

Section 5.0 – Project Approach a) Discuss your understanding of the project scope and objectives b) Discuss your approach to a project with specific references to the services requested in the RFP c) Highlight unique services and management tools and indicate the benefits to the COUNTY. Indicate what makes your business/firm better than the completion. d) Describe your quality assurance plan e) State approximate date your business/firm is available to begin work on the project f) Discuss your transition plan to begin providing the services g) Discuss your project management methodology

Section 6.0 Functionality of the Proposed Solution a) Provide an explanation to how the solution will meet each objective outlined in the objectives section of the RFP. b) Review the Required Functionality section of the RFP including Attachment A and give details on how the tools and features of your proposed solution align with our requirements. c) Describe how each functional area will be implemented, and how it will be evaluated for the implementation. d) Proposer must describe any future technologies or best practices or trends not currently in your solution that may be included in future implementations.

Section 7.0 Technical a) System Analysis and Design: Proposer must fully describe its design approach, methods, tools and techniques for completing the technical design process. b) System Architecture: Proposer must fully describe their conceptual model that defines the structure, behavior that they envision their solution will model. Please provide an explanation of how the proposed solution addresses the following topics: i. Administration and operational control procedures

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ii. Information technology risk management iii. Infrastructure and environmental security iv. Business continuity and disaster recovery c) Ongoing System Support Requirements: Proposer must recommend the professional IT resources that COUNTY must either maintain on staff or contract with to maintain and administer the proposed solution.

Section 8.0 Pricing a) For evaluation purposes and contractual terms, Proposer shall include pricing information on all components of their proposed solution. Please list each component as a separate line item. Include a brief description of the purpose of each item in the pricing. If any third party components are included in the proposed solution, the proposal must include their cost of acquisition, implementation, and maintenance. b) Proposer should include a list of all options that are available and offered as it relates to ongoing maintenance and/or support.

Section 9.0 Service and Deliverables a) Project Management: Proposer must submit a high level project plan that will be used to guide the project execution and control the project. The project plan must include sufficient detail to give COUNTY an understanding of the proposer’s approach to a successful implementation. Any proposal should include a timeline which is based on a relative start date of the project and includes major milestones, project phases, and requirement payment schedules. Proposer must provide a project manager to directly manage all activities. As part of its project management these activities should at a minimum be addressed: i. Project Plan/Updates ii. Kick-off Meetings iii. Status Meetings iv. Issues tracking, Analysis and Escalation v. Change Management vi. Status Reports b) Implementation Services: proposer must submit a narrative describing how the implementation of the solution will be organized, documented, tested and coordinated with the design and development activities. Proposer must also describe the development approach. c) Business Function Continuity: proposer must include an explanation of how data will be transferred from the existing system(s) to the proposed solution, and explain how business functions will continue during the conversion process. Proposer should describe the vision for maintaining both old and new systems during the conversion process. d) Consultation Services, Training and Knowledge Transfer: i. Consultation Services: Proposer must submit a description of the consultation services they will provide to COUNTY to analyze business processes, identify areas with opportunity for improvement through use of best practices and industry standards, providing improvement recommendations, and assisting in the implementations of proposed improvements. ii. Training and Knowledge Transfer: Proposer must submit a description of the training options available to COUNTY that will provide a logical knowledge transfer process to the functional, administrative, and technical/operational personnel to support the system upon the Proposer’s departure. The proposal should address training for users, power users, system administrators, system developers, database administrators, and any other resource that will be a user or administrator in the proposed solution. Training should teach the users how to perform their job functions using the proposed solution.

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 Proposer will identify and document the training curriculum that will be used to educate and train COUNTY staff to develop and support the proposed solution. Proposer must provide all electronic source documents and graphics used in the development and presentation of training.

iii. Documentation and Materials: Proposer must develop and provide to COUNTY all documentation throughout each phase of the project and prior to final system acceptance. Proposer must provide compete, well-written, and accurate technical information and user documentation. All documentation must be easy to follow with screen shots where available. All documentation must also be available in both paper and electronic forms. Documentation should include the following information: . Security Administrators Guide . System Administrators Guide . Operators Guide & Operators Documentation . Technical Documentation . Documentation of all Customized/Configuration Parameters

Section 10.0 Functionality Matrix (Attachment A): The proposer must complete the matrix as it will be used in part to determine the Functional & Technical Score. Please indicate the application source for each line item (mark only one box per item) in the appropriate column for your proposed solution.

Section 11.0 Evaluation Criteria – The County reserves the right to award the contract for any such material, good, or services the County deems will best serve its interests.

Evaluation Criteria Criteria Description Maximum Score

This criterion considers both the qualifications of the personnel proposed to provide the services solicited by this RFP and the Functional & Technical solutions that are proposed to be used in performing the services 45 Points solicited by this RFP. In evaluating the proposers solution the County will consider the business benefits and the business process improvements as a result of implementing the proposers solution. This criterion considers the proposer's understanding of the scope of work and the quality and clarity of the proper's written Approach 30 Points methodology and description of the proposed approach to accomplish the work. This criterion considers (1) the proposer's past performance on any County contracts, (2) the results of reference checks, and (3) the Experience 20 Points proposer's experience in providing the services solicited by this RFP as set forth in the proposer's response. This criterion considers the price of the solution solicited by this Cost RFP. Proposers will be evaluated on their pricing as well as on their 5 Points price comparison to other proposers.

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Section 12.0 RFP Timeline

Timelines for RFP Process The following RFP sequence of events represents the Counties best estimate of the schedule that will be followed: Date & Time Date & Time Description 10/02/20 RFP released 10/13/20 Deadline for Written Questions 10/16/20 Written Response to Questions by County 10/23/20 RFP due County evaluates proposals, initial reference checks. Notify Offerors of selection of finalists for 11/09/20 demos, provide demo information. Due diligence period – finalist reference checks, customer reviews, potential site visits, meet with 11/16/20 finalists to share business processes, go over demo items. Onsite Presentation by selected Offerors, County Evaluation of demo, Send requests for additional 11/30/20 info as needed 12/02/20 Notification of Selection of Highest rated Offeror 12/08/20 Fiscal Court meeting - 1 12/22/20 Fiscal Court Meeting - 2 if needed 12/23/20 Contract completed, signed, PO issued

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KENTUCKY PREFERENCE LAWS

The scoring of bids/bids is subject to Reciprocal preference for Kentucky resident bidders and Preferences for a Qualified Bidder or the Department of Corrections, Division of Prison Industries. *Vendors not claiming resident bidder or qualified bidder status need not submit the corresponding affidavit.

Reciprocal preference for Kentucky resident bidders

KRS 45A.490 Definitions for KRS 45A.490 to 45A.494. As used in KRS 45A.490 to 45A.494: (1) "Contract" means any agreement of a public agency, including grants and orders, for the purchase or disposal of supplies, services, construction, or any other item; and (2) "Public agency" has the same meaning as in KRS 61.805.

KRS 45A.492 Legislative declarations. The General Assembly declares: (1) A public purpose of the Commonwealth is served by providing preference to Kentucky residents in contracts by public agencies; and (2) Providing preference to Kentucky residents equalizes the competition with other states that provide preference to their residents.

KRS 45A.494 Reciprocal preference to be given by public agencies to resident bidders -- List of states -- Administrative regulations. (1) Prior to a contract being awarded to the lowest responsible and responsive bidder on a contract by a public agency, a resident bidder of the Commonwealth shall be given a preference against a nonresident bidder registered in any state that gives or requires a preference to bidders from that state. The preference shall be equal to the preference given or required by the state of the nonresident bidder. (2) A resident bidder is an individual, partnership, association, corporation, or other business entity that, on the date the contract is first advertised or announced as available for bidding: (a) Is authorized to transact business in the Commonwealth; and (b) Has for one (1) year prior to and through the date of the advertisement, filed Kentucky corporate income taxes, made payments to the Kentucky unemployment insurance fund established in KRS 341.490, and maintained a Kentucky workers' compensation policy in effect. (3) A nonresident bidder is an individual, partnership, association, corporation, or other business entity that does not meet the requirements of subsection (2) of this section. (4) If a procurement determination results in a tie between a resident bidder and a nonresident bidder, preference shall be given to the resident bidder. (5) This section shall apply to all contracts funded or controlled in whole or in part by a public agency. (6) The Finance and Administration Cabinet shall maintain a list of states that give to or require a preference for their own resident bidders, including details of the preference given to such bidders, to be used by public agencies in determining resident bidder preferences. The cabinet shall also promulgate administrative regulations in accordance with KRS Chapter 13A establishing the procedure by which the preferences required by this section shall be given. (7) The preference for resident bidders shall not be given if the preference conflicts with federal law. (8) Any public agency soliciting or advertising for bids for contracts shall make KRS 45A.490 to 45A.494 part of the solicitation or advertisement for bids.

The reciprocal preference as described in KRS 45A.490-494 above shall be applied in accordance with 200 KAR 5:400.

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Determining the residency of a bidder for purposes of applying a reciprocal preference

Any individual, partnership, association, corporation, or other business entity claiming resident bidder status shall submit along with its response the attached Required Affidavit for Bidders, Offerors, and Contractors Claiming Resident Bidder Status. The BIDDING AGENCY reserves the right to request documentation supporting a bidder’s claim of resident bidder status. Failure to provide such documentation upon request shall result in disqualification of the bidder or contract termination.

A nonresident bidder shall submit, along with its response, its certificate of authority to transact business in the Commonwealth as filed with the Commonwealth of Kentucky, Secretary of State. The location of the principal office identified therein shall be deemed the state of residency for that bidder. If the bidder is not required by law to obtain said certificate, the state of residency for that bidder shall be deemed to be that which is identified in its mailing address as provided in its bid.

Preferences for a Qualified Bidder or the Department of Corrections, Division of Prison Industries.

Pursuant to 200 KAR 5:410, and KRS 45A.470, Kentucky Correctional Industries will receive a preference equal to twenty (20) percent of the maximum points awarded to a bidder in a solicitation. In addition, the following “qualified bidders” will receive a preference equal to fifteen (15) percent of the maximum points awarded to a bidder in a solicitation: Kentucky Industries for the Blind, any nonprofit corporation that furthers the purposes of KRS Chapter 163 and any qualified nonprofit agencies for individuals with severe disabilities as defined in KRS 45A.465(3). Other than Kentucky Industries for the Blind, a bidder claiming “qualified bidder” status shall submit along with its response to the solicitation a notarized affidavit which affirms that it meets the requirements to be considered a qualified bidder- affidavit form included. If requested, failure to provide documentation to a public agency proving qualified bidder status may result in disqualification of the bidder or contract termination.

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REQUIRED AFFIDAVIT FOR BIDDERS, OFFERORS AND CONTRACTORS CLAIMING RESIDENT BIDDER STATUS (Not required)

FOR BIDS AND CONTRACTS IN GENERAL: The bidder or offeror hereby swears and affirms under penalty of perjury that, in accordance with KRS 45A.494(2), the entity bidding is an individual, partnership, association, corporation, or other business entity that, on the date the contract is first advertised or announced as available for bidding:

Is authorized to transact business in the Commonwealth; Has for one year prior to and through the date of advertisement Filed Kentucky income taxes; Made payments to the Kentucky unemployment insurance fund established in KRS 341.49; and Maintained a Kentucky workers’ compensation policy in effect.

The BIDDING AGENCY reserves the right to request documentation supporting a bidder’s claim of resident bidder status. Failure to provide such documentation upon request shall result in disqualification of the bidder or contract termination.

Signature Printed Name

Title Date

Company Name

Address

Subscribed and sworn to before me by (Affiant) (Title)

of this _____day of ______,20___. (Company Name)

Notary Public [seal of notary] My commission expires:

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REQUIRED AFFIDAVIT FOR BIDDERS, OFFERORS AND CONTRACTORS CLAIMING QUALIFIED BIDDER STATUS (Not Required)

FOR BIDS AND CONTRACTS IN GENERAL: I. The bidder or offeror swears and affirms under penalty of perjury that the entity bidding, and all subcontractors therein, meets the requirements to be considered a “qualified bidder” in accordance with 200 KAR 5:410(3); and will continue to comply with such requirements for the duration of any contract awarded. Please identify below the particular “qualified bidder” status claimed by the bidding entity.

______A nonprofit corporation that furthers the purposes of KRS Chapter 163

______Per KRS 45A.465(3), a "Qualified nonprofit agency for individuals with severe disabilities" means an organization that:

(a) Is organized and operated in the interest of individuals with severe disabilities; and (b) Complies with any applicable occupational health and safety law of the United States and the Commonwealth; and (c) In the manufacture or provision of products or services listed or purchased under KRS 45A.470, during the fiscal year employs individuals with severe disabilities for not less than seventy-five percent (75%) of the man hours of direct labor required for the manufacture or provision of the products or services; and (d) Is registered and in good standing as a nonprofit organization with the Secretary of State.

The BIDDING AGENCY reserves the right to request documentation supporting a bidder’s claim of qualified bidder status. Failure to provide such documentation upon request may result in disqualification of the bidder or contract termination.

Signature Printed Name

Title Date

Company Name

Address

Subscribed and sworn to before me by (Affiant) (Title)

of this _____day of ______,20___. (Company Name)

Notary Public

[seal of notary] My commission expires:

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BCFY21‐0011 Attachment A ATTACHMENT A

APPLICATION SOURCE CONFIGURATION Meets the requirement in the present form from the vendor in their proposed solution. MODIFICATION New programming is required to meet the requirement and custom programming for the BCFC will be provided by the vendor and will be included in the price. The requirement is met by a third party provider integrated with the main VENDOR and included in the price of the solution. For any 3rd party providers that are embedded in your solution 3RD PARTY SUPPLIED please give details regarding how long you have been a partner with the company and what all functionality they provide for your solution. (EMBEDDED) The requirement can be met by a third party provider that is not included with main VENDOR solution and not included in the cost. Please provide name of third party provider and how their 3RD PARTY SUPPLIED solution can enhance your solution. If you know what it would take to set up during initial implementation provide details. (NON‐EMBEDDED) The requirement is not currently met by the base VENDOR product or embedded 3rd party provider but in an upcoming release the product or third party provider. If BCFC needed this feature FUTURE today they would need to code solution themselves. Indicate anticipated plans regarding meeting this requirement. The requirement is not currently met by the base VENDOR solution or known 3rd party provider and the vendor is not planning on addressing at this time. If BCFC wants this feature they will NO need to provide solution themselves.

# TAXPAYER ACCOUNT MAINTENANCE APP SOURCE NOTES/COMMENTS Provides Users The Capability To Directly Enter New Profile Information About The Taxpayer Into The System. Items Needed: Taxpayer Name, Dba, Physical Address, Mailing Address, Social Security AND Federal Id (need to have both ), Owner Name, Address, Phone, Email, Website, Tax Entity (Corp, S‐Corp, Partnership, Estate, Sole Prop, Reit, Nonprofit), Year End (Day.Month), # Employees Auto Generate 5 Digit Numerical Account Number ( Starting # To Be Defined By BCFC) Account Status With Audit History ‐ Open, Closed, Hold ‐ Reason(Bankruptcy, Legal Action) Summary Balance Due (Business License, Tax) w/ability to drill down to details Notes ‐ Ability To Transfer Current Notes And Enter Unlimited New Notes That Can Be User Defined Categorized. No Size Limits On Notes Attachments ‐ Ability To Attach Documents (Pdf, Excel, Word) To Taxpayer Individual Accounts Provides The Capability To Notify If A Potential Duplicate Account Exists In The System Before Creating A New Taxpayer Provides the capability to enter information for multiple contacts at the taxpayer, tax type, and/or location, and maintain the effective start and end dates for each contact. Provides a means of creating reporting periods based upon when a tax type begins and ends for an account. Provides the capability to link taxpayers related in a parent and subsidiary relationship. Provides the capability to link businesses that have merged to form a new entity. Provides a means to denote on the taxpayer’s profile that the taxpayer is out of business. Provides a means to denote on the taxpayer’s profile that the taxpayer is deceased. Provides a means to denote a taxpayers account as inactive Provides a means to denote a taxpayers account is on hold Provides a means to denote on the taxpayer’s profile that the taxpayer is potentially dangerous or a threat to the agency or agency personnel. Supports delegation of authority for customer agents. (POWER OF ATTY, PAYROLL AGENCY) Supports authorized agents to manage multiple customers and accounts with a start and stop effective date. Provides for the entry of multiple addresses for a single taxpayer with a start and stop effective date and type of address. Provides for the entry of multiple addresses for each tax type for which a taxpayer is responsible. Provides for the entry of multiple addresses for each of the taxpayer’s reporting locations. Provides the capability to automatically identify and assign the correct zip code based on entry of a street or P.O. Box, city, and state address. Provides the capability to automatically identify and assign the correct city and state based on entry of a zip code. Provides the capability to automatically assign Boone County School District code based on street and zip code. Provides the capability to support foreign addresses including country codes and postal codes. Provides the capability to manually mark a specific address as undeliverable or invalid. Provides the ability to validate an address with an external data source. Provide the ability to electronically track and route an application for approval signatures Ability to integrate with GIS System Provides an audit trail of all activity related to taxpayer profiles by keeping track of who created or modified the profile and when the creation or modification took place. When displaying a transaction screen, provide capability to display the user and date of the latest update to that transaction, along with any related comments. Maintains all versions of taxpayer profile information by always adding new information, never updating existing information, including start and end dates which are set automatically by the system. Provides the capability to designate that an entity registration has been reinstated. Provides the capability to issue correspondence to the taxpayer involved in an entity withdrawal or dissolution. Provides the capability to specify an NAICS code in the taxpayer profile. BCFY21‐0011 Attachment A

Provides the ability for staff to change the type of owner for an account (e.g., partnership to corporation) and maintain the relationships with applicable customer and account profiles. For each account contact, ability to specify the Tax Type in which this contact should be used for correspondence purposes. For example the accountant should be notified if there is a problem with the net profits tax return information. However, the PR Clerk should be notified of issues dealing with PR Tax. Must allow for input and tracking of NAICS and SIC codes. 1099 G designation # CASHIERING APP SOURCE NOTES Provides interface to cash collection system supporting real‐time, on‐line cash receipts entry, with entry validation and individual cashier totals. # TAX RETURN PROCESSING APP SOURCE NOTES **Imperative that data entry does not encounter any performance lags** Provide for an unlimited number of Tax Types per account, with an unlimited number of fee codes. Possible user defined Tax Types should include: County Ordinance Tax, School board, Mental health, TIF, Crew for payroll and Net Profit Ability to record and track Kentucky Business Incentives Support multiple Tax Schedules (such as monthly, quarterly, yearly) and auto populate returns and correct due dates Tax schedules must be user‐defined with the ability to establish month and day for each tax return or payment that is due. Must have ability to allow extensions on Tax Types and adjust due date based on extension For each tax schedule, support the ability to override tax schedules for certain accounts. Ability to enter tax information and calculate tax liability due. Fee codes must allow for calculation based on user‐defined units, such as number of employees, gross receipts, net profit, etc. System interfaces with the general ledger at the fee code level, therefore, each Tax Type may be linked to multiple general ledger account numbers. Ability to interface with finance software Ability to provide user‐specified and user maintained fee code tables. With the proper security, users should be able to update fee codes as ordinances change. Ability to vary fee code structure to accommodate an unlimited number of fee code tables for each Tax Type. Fee Codes may be either a flat rate or unit based. Fee Code structure should include: unit type, minimum amount, rate tier breaks for subject units, and maximum charge. Must be able to be maintained by County staff. Ability to inactivate fee codes without having to delete the fee code. Dates and revisions may be tracked for fee code changes (fee codes have effective dates). If the tax type is set up to omit units, the system will simply accept the dollar amount entered when the taxes are paid as the dollar amount that is due. Allow for rapid data entry of tax returns entering minimal information. Provide process for entering return details at a later date. Provide for displaying and exporting taxpayer account history Accepts full and partial and pre‐payments. Adjustments allows the user to pick the specific transaction that is being adjusted. For example, if a return was entered incorrectly, the user should be able to pick that return from a list and create the adjustment to that specific return. Ability to adjust both dollar amounts and subject units (number of employees, gross receipts, net profit, etc.). During adjustment process, system will automatically recalculate receivable based on adjusted units. Ability to move incorrect postings from one account to another with a clear audit trail Large Description field for a user entered description of reason for adjustment (this should allow for up to 60 characters) Preview report available to view any adjustments before being posted to the accounts. Adjustment transactions will show in history all details of adjustment. Adjustment will show as associated with the original transaction. For example if an adjustment was created to the units of a return, the original return subject units will be displayed, and the adjusted subject unit details will be displayed as well. Adjustments process will automatically generate general ledger transactions to correctly reflect adjustments to the general ledger accounts. Automatically calculate and apply penalty & interest based on due date of return Ability to adjust off penalty or interest At the time of payment entry, should allow for the user to enter the subject units, and the system should allow for the taxpayer to underpay. This should then generate a receivable and be maintained on the taxpayer account. Ability To data entry tax/deposit return information from single screen from keyboard (without having to key through multiple screen and/or use keyboard only) *Need to have the ability to add additional tax jurisdictions to data entry screen in the future* Ability to mass post zero return from single entry screen for all three tax types simultaneously Payment information must include type of Payment, date of Payment, amount, receipt number, check reference number, and optional user entered description. During return / payment entry ‐ ability to enter user defined infraction codes for errors in reporting, missing information, etc. During return / payment entry ‐ ability to view account balance. ability to decide where to post receipt ‐ tax, penalty and interest Ability during data entry, inquiry, or maintenance of any data/files, to access any related files for inquiry. For example, while entering a taxpayer payment, the user should be able to temporarily stop entering the data and enter an inquiry mode to research taxpayer history. Ability for inquiry screens to search with filtering and wild cards capabilities If a user is entering a payment and needs to do more research on a taxpayer account, the user should be able to do so without having to abort the receipt entry process. Ability to access other screen without having to back out of current screen BCFY21‐0011 Attachment A Inquiries should be able to search by account statuses (i.e. Active, Terminated, Suspended, Delete, Bankrupt, User Defined Status). Inquiry screen should display account balance for business license and total tax due Transaction history screen should be in a grid‐like screen with user definable format and layout. Including user definable sorts and sub sorts, column display, and the ability to add or remove columns. Transaction history screen should include: tax year, tax period, tax type, due date, transaction date, extension date (if applicable), type of transaction (return entry, payment, credit, adjustment, etc.), references (check number, adjustment type, etc.) Display transaction history for an unlimited number years by tax type, by tax year, by tax period, etc. (including both actual calculated amount of taxes owed and amount of taxes paid). This should be categorized so you can look at a taxpayers entire history or specify year, tax type and period. In transaction history, display balances by Return entered so that the user can easily see the amount paid and the amount calculated per each return. Transaction history should include a detailed breakdown of subject units used to calculate receivable. For example, if a return is entered, the transaction history should show the subject units (i.e. Net Profit, Gross Receipts) used to calculate the amount owed. Transaction history should include a detailed breakdown of fee codes used to calculate receivable. For example, if a return is entered, the transaction history should show the fee codes used to calculate the amount owed. (This would include showing the detail of any penalty or interest associated with the return) Transaction History screen should display if any infractions have occurred associated with any returns and/or payments. Transaction history should display a history of any system printed letters / correspondence that has occurred with the taxpayer. Transaction history should display system printed letters / correspondence that has occurred with the taxpayer on the same screen as financial history information.

For letters / correspondence transactions in history, the reason for the letter, the date of the letter, and the tax type in which the letter is associated with should be displayed. Ability to quickly generate report of transaction history, directly from transactions history screen. Ability to generate "end of day" summary with all transactions to balance activity daily, monthly and annually Ability to track amendments and/or changes in balances on taxpayers account for audit purposes Ability to create wage reconciliation forms to facilitate the W2 audit process Ability to establish an "Alert" on the tax account. "Alert" may be established to automatically notify user of account alert during receipt entry. "Alert" may be established to automatically notify user of account alert during account maintenance. Provide Lockbox interface for payment / return entry. # AUDIT SYSTEM TRAIL APP SOURCE NOTES Provides security down to the field level. This access should allow each user group to be granted full access, read‐only access or no‐access on field basis. Users must be able to have access granted based upon assignment of user groups. Provide for audit trail including operator , time and date stamp # PAYMENT PLANS/LEGAL ACTION APP SOURCE NOTES Provides a Case Management system to monitor and evaluate case activity for business processes (e.g., Audits, Collections, Bankruptcy, Settlements, Appeals, Delinquency, Compliance Assessment). Provides the ability for staff to create a case and relate documents to a case. Provides case activity tracking from the time the case enters the system throughout the lifecycle of the case to completed disposition and closure of the case. Tracks and records the significant milestones in the lifecycle of a case. Progresses the lifecycle of a case based on specific actions performed for each case type. Provides an interface for authorized users to produce reports on case management activity. Provides an interface for authorized users to produce a list of all cases. Provides an interface for authorized users to sort and filter case inventories (e.g., by NAICS, case type, customer, division, unit, staff assigned, age, status, etc.). Provides pertinent information to identify the case, who is currently working the case, the current lifecycle step, next due date, etc. Provides a case summary in the electronic case folder with the ability to easily access more detailed case information. Provides an interface for authorized users to establish a class for like cases (cases that can be worked and acted upon as a group) Provides the capability to define a workflow that will identify next actions required in a case based on results of the previous actions, including what criteria is required to close or complete the case. Provides an electronic case folder with relationships to all case information. Relates all relevant system information to the electronic case folder (e.g., return filings, payments, prior audits and results). Allows staff to manually relate information to a case folder (e.g., audit work papers, customer communications, emails, images of scanned documents, third party data references, law/publication references). Supports default due dates for assignments. Supports assignment follow‐up dates and reminders on open assignments. Provides the ability to set and monitor payment plans. Provides a way of tracking all legal actions including judgements, liens, bankruptcies, garnishments etc. Tracking all claims such as legal cases, criminal cases, foreclosure, bankruptcy and probate # DELINQUENCY MANAGEMNT APP SOURCE NOTES

The system should provide a way to mass generate adjustments in order to "write off" a immaterial underpayment. (This should be available in a batch process, not just on an individual basis) BCFY21‐0011 Attachment A The dollar threshold for the "forgiveness" adjustment may be input by user. Ability to easily adjust off penalty or interest. Ability to calculate penalty $25 minimum, 5 % of tax due up to a max of 25% and recalculate as needed. Part of month considered full month Ability to calculate interest at 1% per month, any part of a month considered a full month. Ability to track and notify tax delinquencies by user defined letter and/or statement. Generate taxpayer statements that include unfiled returns, business license fee due and any monetary shortage, preview report, which can be reviewed for possible revisions. Ability to mass generate taxpayer statements based on set criteria Ability to generate taxpayer individual statements on demand Ability to age accounts in 30, 60, 90, and 120‐day increments Letter templates must be stored in MS Word. Ability to batch (mass) generate mail merge letters to taxpayers that have not filed returns that are due. Ability to batch (mass) generate mail merge letters for infractions such as missing documents, errors, etc. Ability to mass generate letters based on over/under payment infraction. Ability to mass generate letters based on tax type. Ability to mass generate letters based on organization type. Ability to mass generate letters based on business type. Ability to mass generate letters based on account status. Ability to mass generate letters based on extension date. Ability to enter a user defined letter description that will display in the history on accounts receiving letter. Process to review letters before letters are actually generated. Ability to run letters at the end of the daily processing, or wait until a specified date or time period in processing (end of the week) for all letters that should be generated for a particular time period. Ability to post an estimated tax return and note that it was estimated and not actual Estimated tax return provides that the user may make a percentage increase or decrease to a previous tax period for generating the estimated tax amount. Ability to produce aging report based on user defined aged date (does not have to be as of today, aged date could be a date last year). Ability to produce aging report by Tax Type. Provide a complete master list of all taxpayers. Provides the user the capability to place a reminder (tickler) on a work item/account Provides the capability to display the statute of limitation date on certain screens. Provides the capability to automatically notify designated users at certain times in advance of the statute of limitations date Provide tracking for penalty abatement including date and tax periods Provide the capability for recording tax payer requesting the waiver and the reason for the waiver Provides the capability for authorized users to waive tax, penalties, interest and/or administrative fees assessed against a taxpayer's account Ability to process administrative adjustments as a batch ( for instance removing all balances under $1) Provide the capability of an appeals request tracking system. # LETTER MODULE APP SOURCE NOTES Provides the capability to generate pre‐defined correspondence, with demographic and other data fields uploaded from the system. Examples include, but are not limited to, notices of adjustment, delinquency and deficiency notices, billing notices and statements of account, status of cases, etc. Allows for correspondence to follow case flow, utilize business rules and data validations. Provides the capability to generate mass notifications via print and e‐mail. Ability to mask secure data on outgoing correspondence. Provides the capability to choose pre‐defined text alternatives when generating certain types of correspondence. Provides the capability to define whether certain pre‐defined correspondence types are editable or non‐editable. Provides the capability to readily create or revise pre‐defined text and formatting. Provides the capability to generate free‐form correspondence and link it to a specific taxpayer, account and/or period. Provides the capability to generate correspondence that is a combination of pre‐defined text and free‐form text. Supports the creation and retention of multiple versions of a given type of correspondence. Provides the capability to print multiple page documents with formatting that varies for each page. Provides the capability to record and store incoming and outgoing email content related to customer accounts (i.e., store email address, time, date and email content). # BUSINESS LICENSE APP SOURCE NOTES Provide the ability to generate an initial business license and BL fee and print based on passing defined criteria (approval from building if needed and fee paid) Ability to annually add the business license fee to taxpayers account based on tax category Ability to mass print annual business license fees that have been paid on a daily basis Ability to reprint a business license on demand Ability to generate a new business letter based on taxpayer criteria Ability to designate which taxpayers are subject to licensing requirement BCFY21‐0011 Attachment A Ability to generate a business license without dates for non profit/exempt organizations Ability to post BL payment in conjunction with tax return processing on same data entry screen # TAX REPORTING APP SOURCE NOTES Print a report of the top taxpayers based on amount paid for a specified date range. Print a report of the top taxpayers based on gross units (gross receipts, net profit) for a specified date range. Print a report of the top taxpayers based on subject units (gross receipts, net profit minus any deductions) for a specified date range. Ability to produce a tax return activity report for an specific account. Ability to print trial balance based on date in order to reconcile with General Ledger. Print outstanding balance report based on tax type, fee code, and account status. Print outstanding balance report based on transaction type. For example, by penalty or interest that is outstanding. End user reporting tools must be available to create queries and/or reports, using data from any of the fields within the Tax system. Ability to interface with a document management system. Supports complex query capabilities (e.g., nested queries, unions, etc.). Provides an interface for authorized users to customize report layouts and formatting. Provides running totals that allows users to perform and display counts and sums of numeric data at a group level and/or report level. Provides an interface for authorized users to save user created extract criteria, custom designed reports, and queries for future use. Provides an interface for authorized users to drag‐n‐drop data fields to select data items and place them on the desired location of a custom report. Provides an interface for authorized users to store the results of user queries. Provides an interface for authorized users to generate reports without programming. Provides report writing tools including templates for common report formats. Provides an interface for authorized users to create and save reports in common software formats (e.g., Word, Excel, PDF). Provides an interface for authorized users to generate reports for any selected category(ies), data element(s), and attribute(s). Provides an interface for authorized users to view, export, download and/or print/reprint reports. Supports printing reports to local area network (LAN) printers. Provides the capability to include graphic images (e.g., JPEG, TIFF, BMP) that allow users to insert different types of graphic objects into reports. Provides the capability to generate ad hoc queries and reports. Produces daily reports to ensure that accounts receivables are in balance. Produces daily reports to ensure that external data received by the tax system was recorded as transactions within the system. Produces daily reports that identify out‐of‐ balance conditions. # TAXPAYER PORTAL APP SOURCE NOTES Provides users the capability to directly enter new profile information about taxpayers into the system. Provides the capability for viewing taxpayer profile information.

Provides a robust online taxpayer service component, including the ability for: registration (including document flow for approval), account updates, online filing of returns, online responses, account verification, reviewing of account status, acceptance of electronic payments, taxpayer communication and controlled access by taxpayers to their account information. Provides the capability to present forms with the ability to automatically calculate fields based on data entered in other fields. Provides the capability for the automatic population of fields from one schedule to another within an online return or report. Provides “smart logic” capability in online forms (e.g. checking a certain box on an online form defines which schedules are necessary). Provides the capability to display the appropriate form version based on the taxpayer’s selection of period and form type. Provides the capability based on a taxpayer’s profile to specify which filings must be submitted by the taxpayer in order to be compliant with current laws and regulations. Provides the capability to automatically request various types of information (e.g. demographic, business activity, etc.). Provides the capability for online filers or applicants to attach electronic documents or files to their online filings. * Provides the capability to prevent submission of incomplete or invalid filings. Provides online help and/or tutorials to support the various online transactions. Provides the capability for taxpayers to save a partially completed form online and return to it later. Provides the capability for the taxpayer to file an amended return online. Provides the capability to automatically send notification or assign work items to appropriate BCFC users when taxpayer submits certain online transactions. Provides the ability the capability to process, reject or place in pending status, a customer's online transaction. Provides the ability for a customer to designate or terminate a Power of Attorney or other fiduciary representatives and display the designation and termination date(s). Provides an interface for authorized users to print a payment confirmation. Provides the ability for customers to request the total amount due for a liability, based on a future date, including penalty and interest calculation. Provides the ability an interface for authorized users to submit an online transaction that will apply to one or more accounts in a single update (e.g., to provide an address change, or to apply a payment, or to request relief of penalty). Provides the ability for business staff to immediately view customers' online activity (i.e., not have to wait for overnight or batch processing). Provides live chat capability for business staff and customers, moderated by BCFC staff. Utilizes the same business rules and data validations as the internal system to provide consistency. Prefills identified fields with data from the main tax system as needed. BCFY21‐0011 Attachment A Capability for taxpayer to give subaccounts with access defined by the main account holder. Ability for taxpayer to specify accountant, payroll provider and other third party individuals to act on their behalf. Generates audit logs for all online activity. Generates error and issue logs and notifications for technical staff. Flexibility to move identified BCFC processes to the portal such as requesting payment plans, requesting employee refunds, filing all forms, and closing accounts. Allow the taxpayer to select how they would like correspondence to be sent to them. (mail, email, text, combination) Allow taxpayer the ability to securely retrieve portal user name and reset password. Provides secure method with verification to retrieve account numbers. Provides the ability to receive electronic W2 submissions provide the ability to analyze the W2's for accurate tax withholding/payment Ability to accept credit cards and ACH payments including calculating charges/fees for payment method Forgot password automatically reset E‐mail acknowledgement for online filing/payment Validates files that are uploaded with formatting requirements. GARY W. MOORE BENJAMIN T. REECE, CPA COUNTY JUDGE/EXECUTIVE COUNTY TREASURER

JEFFREY S. EARLYWINE COUNTY ADMINISTRATOR

BOONECOUNTYKY.ORG

October 14, 2020

Addenda Message - #1 Revenue & Collection Management System BCFY21-0011

PUBLISHED ON 14 OCT 2020 (WED), 11:30:26 AM BY DAVID KEMPER

Boone County has extended the deadline for questions to 10/23/2020 and the due date of the RFP to 10/30/2020.

Thank you, Dave Kemper Accounting Manager [email protected]

PO BOX 960* BURLINGTON, KY 41005-0960*(859) 334-3115*FAX (859) 334-3106