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Chief Technology Officer (A100697)

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Chief Technology Officer (A100697) NOT PROTECTIVELY MARKED HR8:1.3 Version 1.2 APPENDIX C JOB DESCRIPTION Before completing this form, please read the BTP ‘Guide to writing job descriptions for Police Staff roles’ Appendix B to the SOP. A. POST DETAILS: Job Title: Chief Technology Officer Current Grade: C003 Department: Technology Area: Force Headquarters Reports To: Head of Technology No of Posts: 1 Level of vetting: MV Post Number(s): A100697 B. PURPOSE OF THE POST: Why the post exists and what it has to achieve The ownership and management of the IT infrastructure, development and digital/mobile programme and related resources required to plan, develop, deliver and support IT services and products to meet the needs of the business against strict SLA and OLA agreements. The preparation for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards. The management of performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability. The management of bought­in services. The development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs. To act as Deputy to the CIO and represent IT in all SMT meetings. Principle Accountabilities: Budget management, staff management, contract ownership and responsibility, compliance monthly returns, effective monitoring and proactive management of the infrastructure, deliver the IT strategy, attend all key SMT and IT representation meetings as required, cover and deputy to CIO, ensure adequate cover and on call in place. The management of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business. The preparation for new or changed services, management of the change process and the maintenance of regulatory, legal and professional standards. The management of performance of systems and services in terms of their contribution to business performance and their financial costs and sustainability. The management of bought­in services. The development of continual service improvement plans to ensure the IT infrastructure adequately supports business needs. C. DIMENSIONS OF THE POST: The key statistics associated with the post Financial – Direct or Non­Direct Direct ­ responsibility for setting and managing the Infrastructure budget for the Force which amounts to an annual revenue spend of £5m, with additional capital project funding of £1m­£3m p.a. Also responsible for delegating items within that budget to Team managers. Responsible for negotiating some support and service level contracts with suppliers. Indirect: responsible for recommending and providing techncial approval for a new technologies to support development or replacement of the core infrastructure. Will act as the responsible officer for a number of key IT contacts. Staff Responsibilities – Direct or Non­Direct Direct: 5 direct reports of Team Managers with a current headcount of 34 staff respectively in five separate professional disciplines, Infrastructure, Communications, Web and Application Development, Business Intelligence and GIS. Indirect: overall responsibility for 34 established posts within the Technology Police Staff Job Evaluation and Grading SOP Job Description Page 1 of 9 HR8:1 Version 1.0 Form HR8.1.3 Version 1.2 NOT PROTECTIVELY MARKED NOT PROTECTIVELY MARKED HR8:1.3 Version 1.2 Department and for any 3rd party specialists assigned to particular support contracts and any contractors assigned to specific projects. Other: Participation in a call escalation rota to support out­of­hours on­call teams. Any Other Statistical Data Working through specialist teams the role is responsible for the support and maintenance of BTP’s physical and virtual server estate delivering services from two internal data centres (live and DR) and other externally hosted facilities. The roles supports 5,635 users, across 600 locations in the UK. Management of managed and internally provisioned network services to 147 locations including their associated switches and routers. This role is also responsible for delivery of fixed and mobile voice communications across the organisation. This includes 5,000 Airwave hand portable radios, 500 Vehicle and fixed Airwave radios, 800 mobile phones and BlackBerrys, and other mobile data devices. Application and Development support across over 160+ applications and related Apps. D. PRINCIPAL ACCOUNTABILITIES: What the job is accountable for and required to deliver Skills Framework for the Information Age The Skills Framework for the Information Age (SFIA) provides a common reference model for the identification of the skills needed to develop effective Information Systems (IS) making use of Information Communications Technologies (ICT). Strategy and architecture Information strategy 0 1 2 3 4 5 6 7 IT governance Information security Business strategy and planning 0 1 2 3 4 5 6 7 Business risk management Technical strategy and planning 0 1 2 3 4 5 6 7 Emerging technology monitoring Business change Relationship management 0 1 2 3 4 5 6 7 Stakeholder relationship management Police Staff Job Evaluation and Grading SOP Job Description Page 2 of 9 HR8:1 Version 1.0 Form HR8.1.3 Version 1.2 NOT PROTECTIVELY MARKED NOT PROTECTIVELY MARKED HR8:1.3 Version 1.2 Service management Service strategy 0 1 2 3 4 5 6 7 IT management Procurement and management support Supply management 0 1 2 3 4 5 6 7 Supplier relationship management Strategy and architecture Information strategy IT governance ­ Level 6: Initiate, influence: Puts in place, or confirms, staffing structures to support the work of the board and proper relationships between the organisation and external auditors. Takes responsibility for review of management processes (and decisions) and confirms that they are compliant with the organisation's strategy for corporate governance of information. Is familiar with relevant standards and the principles embedded within them. Reviews new business proposals and provides specialist advice on compliance issues. Acts as the organisation's contact for relevant regulatory authorities. Establishes policy and standards for compliance with relevant legislation, which are fit for purpose. Information security ­ Level 6: Initiate, influence: Provides leadership and guidelines on information assurance security expertise for the organisation, working effectively with strategic organisational functions such as legal experts and technical support to provide authoritative advice and guidance on the requirements for security controls. Provides for restoration of information systems by ensuring that protection, detection, and reaction capabilities are incorporated. Business strategy and planning Business risk management ­ Level 6: Initiate, influence: Plans and manages the implementation of organisation­wide processes and procedures, tools and techniques for the identification, assessment, and management of risk inherent in the operation of business processes and of potential risks arising from planned IT­enabled change. Technical strategy and planning Emerging technology monitoring ­ Level 6: Initiate, influence: Co­ordinates the identification and assessment of new and emerging hardware, software and communication technologies, products, methods and techniques. Evaluates likely relevance of these for the organisation. Provides regular briefings to staff and management. Business change Police Staff Job Evaluation and Grading SOP Job Description Page 3 of 9 HR8:1 Version 1.0 Form HR8.1.3 Version 1.2 NOT PROTECTIVELY MARKED NOT PROTECTIVELY MARKED HR8:1.3 Version 1.2 Relationship management Stakeholder relationship management ­ Level 6: Initiate, influence: Supports business change, acting as a single point of contact for senior stakeholders, facilitating relationships between them. Ensures that stakeholders understand available IT services, and promotes financial and commercial awareness in order to deliver value­for­money. Conducts analysis of demand for services and influences stakeholders to ensure that the necessary investments are made to deliver required services. Negotiates at senior level on technical and commercial issues, to ensure that customers, suppliers and other stakeholders understand and agree what will meet their needs, and that appropriate service level agreements are defined. Oversees monitoring of relationships including lessons learned and appropriate feedback. Initiates improvement in services, products and systems. Service management Service strategy IT management ­ Level 6: Initiate, influence: Identifies and manages resources needed for the planning, development and delivery of specified information and communications systems services (including data, voice, text, audio and images). Influences senior level customers and project teams through change management initiatives, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity. Takes full responsibility for budgeting, estimating, planning and objective setting. Plans and manages implementation of processes and procedures, tools and techniques for monitoring and managing the performance of automated systems and services, in respect of their contribution to business performance and benefits to the business, where the measure of success depends on achieving clearly stated business/financial goals and performance targets. Monitors performance and takes corrective action where necessary.
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