energynow A publication for and about FPL Group employees Vol. 1 No. 2 Inside This Issue Leadership...... 2 Leadership Perspective: The source of excellence: our people Business/ Industry...... 2-4 EarthEraTM: Leading change in America’s energy future / FPL builds West County Unit 3 / FPL Group Connection / Industry Insight / Duane Arnold prepares for power uprate / FPL’s reliability is ‘best ever’ / 8 teams vie for coveted award

Discover ...... 5 Great question: What is the FPL rate proceeding? / Investing in Florida’s energy future

Take Action ...... 6-8 Get engaged: Workshop ® helps define goals / Loaned FPL Group tops Fortune magazine’s facilitators lead new diversity course / Notification system reaches out / EAP stands ready ‘Most Admired’ list for 3rd straight year to help / Health Champion: Joy Doner Mazzeo controls diabetes For the third consecutive year, FPL Group employees have card on corporate reputations. with Steps to Success / ‘Why do a reason to celebrate. Fortune® magazine once again named you work safely?’ posters debut To select its Most Admired Companies, Fortune started / Recognizing ZERO Today! / It us No. 1 in the electric and gas category in its 2009 list of with some 1,400 companies: the Fortune 1,000 – the only takes a second … “Most Admired Companies.” 1,000 largest U.S. companies ranked by revenue; non-U.S. “To be ranked No. 1 in our peer group three years in a companies in Fortune’s Global 500 database with revenues Good neighbor.....9 row is a tremendous honor and a source of pride for FPL of $10 billion or more; and the top foreign companies Donation opens 24-hour N.D. Group’s more than 15,000 employees,” said FPL Group operating in the U.S. The survey team then sorted the wellness facility / Team helps Chairman and Chief Executive Officer Lew Hay. “This companies by industry and selected the 15 largest for Quebec museum / FPL Power Dogs walk / Showing customers recognition is a tribute to the hard work, talent and each international industry and the 10 largest for each that FPL cares dedication of each of our employees who give their ‘all’ to U.S. industry. Sorted into 64 industries, a total of 689 the company and our customers, day in and day out.” companies from 28 countries were surveyed to identify FPL Group those with the strongest reputations. FPL Group’s No. 1 status on the Most Admired News ...... 10 Companies list comes in addition to current No. 1 The survey team asked executives, directors and analysts St. Lucie plant receives positive standings for NextEra Energy Resources in U.S. wind- to rate companies in their own industry on a variety drill feedback / Tree tips and solar-power generation, and FPL’s top ranking in the of criteria. Because the survey polls a broad array of provide customers with more nation for energy efficiency. competitors and analysts thoroughly familiar with each reliable service / Team reviews industry, a No. 1 ranking recognizes FPL Group as being 1st-year results A revamped list the best of the best in the electric and gas sector. People...... 11 This year, the Fortune Most Admired list combines the Plans call for savings of $1M / former America’s Most Admired Company survey and Providing excellent value Making assets even better / former World’s Most Admired Company rankings into In addition to being named the most admired leader A century of service a single list as a better representation of the competitive overall in its sector, FPL Group ranked No. 1 in seven landscape faced by today’s companies. The new Most out of the nine categories evaluated: innovation, people Big Picture...... 12 Admired Companies list is viewed as the ultimate report management, use of corporate assets, Alternative Spring Break Continued on page 3 vol. 1, no. 2 | April 2009 ENERGY now 1 FPL builds West County Unit 3 FPL has begun construction on Unit 3 of its Next Generation Clean Energy Center in Loxahatchee, Fla. Once completed, West County Energy Center will be comprised of three state-of-the-art, natural gas-fired combined-cycle generating units providing safe, reliable, clean energy for South Florida. Units 1 and 2 will begin serving customers this year; Unit 3 will begin serving customers in 2011. Once all three units are online, the highly efficient power plant will be able to produce approximately 3,750 megawatts of clean energy, enough to serve roughly 750,000 homes and businesses. Starting in early 2011, all three units will use reclaimed water from Palm Beach County as Leadership Perspective: their primary water source. West County Plant General Manager Carmine Priore speaks with pride about FPL’s commitment to environmental stewardship. “The units will be equipped with the most advanced technology,” said Carmine, “making them the cleanest The source of of their kind in Florida and among the cleanest of their kind in the nation.” excellence: our people

In any business, one of the most important determinants of success is the pursuit of excellence. Excellent companies tend to have many of the same characteristics. They have good financial performance, strong products and services, high-quality customer service, and a culture of continuous improvement. The source of all these attributes is the most important asset any company can have: its people. FPL Group is privileged to have talented and engaged people who truly drive excellence in all areas of our company. Our employees at all levels have a passion to be the best. We as a company also benefit greatly when we provide opportunities that challenge our thinking and rely on our problem solving and creativity. The recent “Recognition of Excellence” (ROE) competitions, conducted in a number of business units, are a great example EarthEraTM marketing team members (l-r) Rick Anderson, Janet Smith and Jim Poulios are working with leading companies to develop of tapping into the ingenuity and competitive drive of our climate-friendly products for retail markets. people. The ROE competitions are a bit like college basketball’s “March Madness” tournament. Teams of employees who have ™ been engaged in solving complex business problems at both EarthEra : Leading the change FPL and NextEra Energy Resources compete with each other by presenting their projects, and the winners earn the right in America’s energy future to continue on to the “Elite Eight” of our own championship tournament, the James L. Broadhead Award competition. With the launch of the EarthEra™ initiative, businesses and consumers now have an This year’s event will be held on April 14, with the companion opportunity to make a real difference in the fight against climate change. Quality & Safety Expo to follow on April 17. Presented by NextEra Energy Resources, the nation’s leading provider of renewable energy, the innovative EarthEra program encourages everyone – from large corporate partners to concerned Each year, the project teams showcased in these events individuals – to account for their carbon footprint while helping build more wind and solar demonstrate increasingly greater depth of talent and power across the nation. The program is an exciting collaboration between NextEra Energy resourcefulness in solving ever-more-complex business Resources, which is America’s clean-energy leader, and customers who want to help change the challenges. This year’s competition promises to be as exciting country’s energy future. as ever, as each team vies passionately for the coveted Broadhead Cup. Participation is easy. When companies and consumers purchase EarthEra-related products to offset their carbon footprint, the program directs all revenue to the EarthEra Renewable Energy Trust. The Broadhead competition is one way for us as a company The trust uses every penny – 100 percent – to build more wind and solar power. to bring out our best, but each of us can generate solutions and provide high-impact results on our own. Stay engaged, “Businesses and consumers see the need for proactive solutions that fight climate change and take ownership, and contribute your ideas every day. Together, reduce our dependence on foreign fuels,” said NextEra Energy Resources Vice President Nate we can bring out the power in all of us – the power to achieve Hanson. “The EarthEra program gives them confidence, knowing a company with our size and excellence. expertise is leading the effort in such a dynamic way.” The EarthEra Renewable Energy Trust has already accumulated more than $5 million from well-known organizations, including Office Depot, Norwegian Cruise Lines and outdoor retailer REI. The EarthEra marketing team is also working with leading companies to develop climate-friendly products for retail markets. Learn more about this exciting new program, calculate your carbon impact and join the EarthEra community at www.EarthEra.com. Christopher Bennett Executive Vice President and Chief Strategy, Policy and Business Process Improvement Officer, FPL Group

2 ENERGY now vol. 1, no. 2 | April 2009 Continued from page 1 social responsibility, quality of management, financial soundness, and quality of products and services. “While we should all take great pride in this ranking, how our customers view us is most important,” said Lew. “Our continued success is in large part the result of our relentless focus on our customers. As a company, we are absolutely committed to providing excellent value and superior service to those who depend on us to meet their energy needs.” Earlier this year, FPL Group was selected by Corporate Knights and Innovest for the fifth straight year as one of the “Global 100” most sustainable large corporations in the world. In addition, CRO (Corporate Responsibility Officer) magazine and IW Financial named FPL Group one of the “100 Best Corporate Citizens” in the United States in 2008. In good company There is no higher praise than the respect of one’s

FPL senior line specialists Pat Ritter (left) and Vernon Ashton transfer electrical equipment to a new pole that will help increase the colleagues and competitors. This year, FPL Group company’s electrical reliability. FPL plans to invest more than $200 million in 2009 as part of its ongoing investment program to make was in good company. The following businesses were the electrical infrastructure more resistant to increased hurricane activity. named to the 2009 “Most Admired” electric and gas companies list:

FPL’s reliability is ‘best ever’ Most Admired Companies FPL plans to invest more than $200 neighborhoods – in 2008 was the best in Ranking Company Overall score million this year as part of its ongoing recorded history. Moreover, for the last investment program to make the electrical decade our performance has, on average, 1 FPL Group 6.80 infrastructure more resistant to increased been 45 percent better than the Edison 2 Sempra Energy 6.40 hurricane activity. With the objective Electric Institute industry average,” said 3 Exelon 6.35 of enhancing the strength and overall Tom Gwaltney, director of operations for reliability of its infrastructure in good Distribution. “Although our performance 4 Public Service Enterprise Group 6.06 weather and bad, FPL’s plan includes an has improved, we are continuously work- 5 Xcel Energy 6.05 estimated $48 million in spending on ing to enhance our infrastructure.” 6 Dominion Resources 5.96 distribution reliability programs aimed The average amount of time customers at further reducing customer outages. 7 Duke Energy 5.88 were without power due to distribution FPL discussed its 2009 plans and 2008 issues in 2008, as measured on the System Contenders accomplishments in its annual storm Average Interruption Duration Index strengthening and reliability report filed 8 Entergy 5.82 (SAIDI), fell to 67 minutes from 73 last month with the Florida Public Service minutes the year before. FPL’s score on the 9 PG&E Corp. 5.60 Commission. index is 47 percent better than the latest 10 Edison International 5.41 “The reliability of FPL’s distribution national average of 126 minutes compiled 10 Progress Energy 5.41 system – which consists of the poles, wires in 2007. Utilities nationwide use SAIDI to and transformers that service streets and report their reliability performance. 12 AES 5.23 13 Consolidated Edison 5.00 14 FirstEnergy 4.57 Duane Arnold prepares for uprate FPL Group was ranked at the top in seven of the nine key attributes for this year’s Fortune Most Increased core flow testing began last month at Duane Arnold Energy Center in Palo, Iowa, as Admired Companies list. the site prepares to push a record output to the electrical grid. Many of the upgrades made to the plant during February’s refueling outage helped increase the Nine Key Attributes of Reputation overall capability of the plant. Plant personnel have performed the evaluations necessary to raise Attributes Industry rank power to the license thermal limit of 1,912 megawatt thermal (MWth), a 20-percent increase Innovation 1 from the plant’s original rated thermal power limit of 1,593 MWth. A megawatt thermal is the amount of thermal power produced by the plant’s reactor. People management 1 Use of corporate assets 1 According to Plant Manager Dean Curtland, special testing is needed to confirm acceptable plant performance up to, and including, the reactor’s upper range limit. These tests provide Social responsibility 1 steps to raise power and monitor various parameters to verify satisfactory and stable Quality of management 1 performance. Financial soundness 1 Plant personnel also conducted power uprate testing last month. Results will be reviewed Long-term investment 2 by Duane Arnold’s engineers and sent to the Power Uprate Expert Panel, a group of senior managers who remain independent from the testing process, for review and a power ascension Quality of products/services 1 recommendation. Global competitiveness 3 vol. 1, no. 2 | April 2009 ENERGY now 3 Industry Insight FPL Group Connection Renewables are 25 percent Duane Arnold – Tornadoes can occur at storm-water collection are some of the any time of year, and the two-month period water-conservation initiatives the company of power deals in 2008 from mid-April to mid-June is usually when uses. More information about FPL’s Mergers and acquisitions involving renewable energy residents in tornado-prone areas see most of environmental initiatives is in the new assets or technology accounted for a quarter of all global their tornadic activity. Employees at Duane 2008 Sustainability Report, available at power-sector deals in 2008, said PricewaterhouseCoopers Arnold Energy Center in Palo, Iowa, are www.GenerationClean.com. in a recent report. The consulting firm added that M&A preparing for tornado season by inspecting Nuclear Fuels – Ruben Rodriguez, deals involving solar companies overtook hydro last year and securing or properly storing items supervisor of Nuclear Fuels in Juno they think could become a hazard during a as the second-largest renewable deal category after wind, Beach, Fla., received a distinguished tornado. accounting for 20 percent of total deals. The importance of EPRI (Electric Power Research Institute) players from outside the sector was demonstrated by the External Affairs – The Miami Science Technology Transfer Award for his fact that only 16 percent of all 2008 renewables purchases Museum on March 14 awarded FPL the accomplishments and contributions as were by alternative energy companies. 2009 Vanguard Award for its commitment a member of a special team working to to educating the community about science achieve zero nuclear fuel failures in the Wellinghoff: Planned projects will and technology. Pam Rauch, vice president industry by 2010. He was among 23 award exceed Obama renewable energy goal of External Affairs, accepted the award on recipients representing 14 nuclear plant Acting Federal Energy Regulatory Commission Chairman FPL’s behalf. As a museum supporter and operators/owners worldwide at EPRI’s corporate member for more than 20 years, January Technology Transfer Awards Jon Wellinghoff last month said that planned transmission FPL’s contributions include sponsoring the conference in Long Beach, Calif. projects put the United States in a position to exceed museum’s traveling exhibit titled “Atoms Turkey Point – The “New to Nuclear” President Barack Obama’s goal of doubling renewable Family” and installing a small-scale solar program is a new safety initiative started electricity in three years. He also said the commission has array in 2005 to help the museum bring last month at Turkey Point Nuclear Power received three applications for power lines to transmit attention to its focus on environmental Plant to help new full-time and temporary renewable power to urban areas. and energy issues. plant employees, vendors and supplemental FPL – Florida Gov. Charlie Crist has contractors avoid potentially significant EPA to require emissions reporting designated April as “Florida’s Water human-error events. Hard hats with green In a critical step to determine what greenhouse-gas Conservation Month” to encourage “Think Safety First” stickers identify the new emissions cap will be set in the United States, the Floridians to conserve the state’s nuclear workers, help to promote teamwork Environmental Protection Agency last month proposed the precious water resources. At FPL, water and allow seasoned plant employees to easily first comprehensive national system for reporting carbon conservation is an integral part of its core recognize new teammates who may need dioxide and other greenhouse-gas emissions. “Through this business as it generates electricity for assistance. The New to Nuclear program new reporting, we will have comprehensive and accurate customers. In fact, the company takes is recognized as an industry-best practice data about the production of greenhouse gases,” said EPA many measures to ensure that it wisely and has received a favorable reception by Administrator Lisa Jackson in a prepared statement. “This uses water. Reclaimed water, combined- employees at Point Beach in Wisconsin and is a critical step toward helping us better protect our health cycle technology, closed-cycle cooling and Duane Arnold in Iowa. and environment – all without placing an onerous burden on our nation’s small businesses.” The first reports are expected in 2011. Eight teams vie for coveted award Kentucky storm damage at $200M During recent Recognition of Excellence tions per customer during a specified time The Kentucky Public Service Commission estimates the competitions, seven business units named period as measured on the System Average cost of rebuilding the state’s grid after Hurricane Ike in first-place teams to compete for the cov- Interruption Frequency Index. September and a massive ice storm in January at eted 2009 James L. Broadhead Award in Integrated Supply Chain (The Alternate the Juno Beach, Fla., office. $200 million, the Associated Press reports. Diversified Sourcing Initiative Team) – Reduce wind energy services company E.ON said damage at its The teams demonstrated FPL Group qual- turbine spare parts operating and mainte- Louisville Gas & Electric Company and Kentucky Utilities ity processes, including Six Sigma meth- nance costs. Company amounts to $27 million. During January’s ice odology, to measurably improve business NextEra Energy Resources (Major Main- storm, FPL Manager of Logistics Support Rod Alsop helped results. Each project incorporated at least tenance Dispatch Optimization Team) one FPL Group area of focus: customer – Hancock County, Ky., establish an Incident Command Eliminate major turbine maintenance work System. (See related story in the March 2009 issue of orientation, cost, quality, speed, flexibility, safety, growth and commercial skills. and extend the life of key parts. Energy Now.) Nuclear Fleet (St. Lucie Six Sigma Project CFO Finance also held a Recognition of Team) Siemens and Rosatom partner Excellence event that provided two teams – Identify solutions for reducing to build nuclear plants the opportunity to present and discuss refueling outage durations. Siemens and the Russian state corporation Rosatom plan current projects. They will be contending Power Generation Division to create a joint venture to build nuclear power plants, to represent their business unit in the 2010 (Kazien – Charlotte Shop Team) James L. Broadhead competition. reports Dow Jones Newswires. A memo of understanding – Reduce Martin Unit 1 outage duration. between the two companies includes an even split, with The following eight teams compete in (Marcus Hook – NextEra of Startup Team) Rosatom holding one additional share. Siemens recently this year’s FPL Group James L. Broadhead – Reduce combined-cycle startup fuel cost. competition: dropped a joint-venture proposal with Areva. “In a fully Transmission & Substation (Arresters Team) fledged partnership with Siemens,” said Sergey V. Kirienko, Customer Service (The Bill Inserters – Identify grounding standardization as general director of Rosatom, “we want to become the world Team) – Improve the rate at which bills major opportunity to improve transmission market leader in nuclear power business.” are prepared. line lightning performance. Distribution (The Best Ever SAIFI Team) – Reduce the average number of interrup-

4 ENERGY now vol. 1, no. 2 | April 2009 Great Question: What is the FPL rate proceeding? Last month, FPL filed a proposal with the state for a base rate adjustment. I’m a recent hire. Can you tell me what the base rate is and how it is used by the company? That’s a great question! To help with the answer, here’s what FPL’s Armando Olivera and Wade Litchfield had to say as they recently discussed the company’s base rate adjustment proposal to the Florida Public Service Commission. “It’s important to first note the difference between base rates and fuel charges,” said Wade Litchfield, FPL vice president of Regulatory Affairs. “Fuel charges make up well over half of the electric bill and are a direct pass-through, on which FPL makes no profit. The FPL’s West County Energy Center is one example of the company’s base rate covers the general costs of doing business, including operating and maintenance investment to increase fuel efficiency and diversity of fuel supply. expenses for power plants and power lines.” FPL’s rate request is based on the necessary investments in the company’s infrastructure it has already made and continues to make for the direct long-term benefit of customers. Investing in Florida’s “While we are mindful of the difficult economy, we are also responsible for making prudent, long lead-time investments in the electrical infrastructure,” said Wade. “We’re investing to make our infrastructure stronger every day, in good weather and bad. We’re energy future investing in smart technology that gives customers more control and improves reliability. We’re doing our part to fight climate change by investing in even cleaner energy. And we’re Floridians expect affordable, reliable, clean energy solutions investing to increase fuel efficiency and diversity of fuel supply.” now and in the future, and FPL has a plan of action to meet this expectation by investing to make our infrastructure FPL President and CEO Armando Olivera explained that, even with the company’s invest- stronger, smarter, cleaner, more efficient and less reliant on ments that make the company one of the most efficient and cleanest energy generators any single source of fuel. in the United States, customer bills are among the lowest in the state and well below the national average today. “Floridians expect affordable, reliable, clean energy solutions now Stronger – We’re investing to make our infrastructure and in the future,” said Armando, “And we have a plan of action to meet this expectation. stronger every day, in good weather and bad. In 2009, this Our rate proposal would support investment in fuel efficiency, cleaner energy and system investment will exceed $200 million. reliability while keeping customer bills low.” Smarter – FPL is investing in smart technology that gives FPL’s proposal would take effect in 2010 and a typical bill would decrease by an estimated customers more control and improves reliability. For 4.5 percent or $4.92 monthly, from $109.55 for a typical 1,000 kilowatt-hour bill to example, we’re testing smart meters now and expect to $104.63. This bill estimate reflects an increase in the base rate, which is more than offset expand them throughout our 35-county service territory by reductions in the cost of fuel based on Feb. 9, 2009, fuel price projections for 2010, as well as improvements in fuel efficiency. over the next several years. Advanced smart meters allow customers to go online and monitor how much energy “Our reliability exceeds the national average, while our environmental and clean energy they have used by the month, day or hour. We’ve also profile is among the best anywhere,” said Armando. “Put simply, we deliver terrific value, implemented automated communications to our field offices and I encourage you to share this message not only with our customers but also your fam- so that they know immediately when a main line in their ily, friends and neighbors.” area has experienced a momentary interruption. Our field Some employees will support the rate proceeding directly, while others can lend support by explaining the value FPL delivers teams can then take action to investigate and remedy the day in and day out. To learn more about FPL’s base rate proposal, visit INFPL/yourbill and www.FPL.com/ourcommitment. problem, which could prevent an outage or, if an outage occurs, reduce the time customers are without power. Cleaner – FPL is recognized today as a clean-energy leader, with one of the lowest emissions profiles among U.S. utilities. We’re doing our part to fight climate change by investing in even cleaner energy. For example, two new power plants scheduled to come online in Palm Beach County in 2009 are the cleanest of their kind in Florida. The three next generation solar energy plants we are building in Florida will avoid nearly 3.5 million tons of carbon dioxide over the life of the projects. More efficient – FPL’s fossil fuel power plant fleet is the most fuel efficient among large-scale utilities nationwide. The company has improved fleet fuel efficiency by 10 percent in the past five years and by 18 percent since 1990. Looking ahead, FPL’s West County 3 unit in Palm Beach County will be one of the most efficient of its kind in the country. Over its lifetime, this plant alone will save customers more than $330 million in fuel costs. Less reliant on any single source of fuel – FPL is investing in: » Existing fossil fuel power generation facilities to enhance their efficient and reliable operation and to lower fuel costs for customers. FPL employees (l-r) Bobbie Paschal, James Howard, Edwin Denizard, Mercedes (Shela) Leon and Danny Smiley work in the GO Print Center on a » Existing nuclear power generation facilities to ensure Saturday last month to compile documents needed for FPL’s rate adjustment request. They are a few of the many employees involved in the extensive reliable performance over their lifetimes. and time-consuming work needed to complete the 801,609 pages that were sent last month to the Public Service Commission in Tallahassee, Fla. vol. 1, no. 2 | April 2009 ENERGY now 5 Take charge Workshop helps define goals FPL Group University announced a com- them, what they want to achieve, and panion workshop to the Career Discovery how to take personal responsibility for online resources launched following the making it happen,” said Jane Lohmeier, of your 2007 Employee Engagement Survey. The HR director of organizational effectiveness. Career Discovery Workshop will debut at the Juno Beach, Fla, office on April 28 Class participants begin with an overview and is open to employees at all levels of the of the career management process and how organization. it should align with FPL Group’s Partners in Performance management system. They The one-day course guides employees move on to an in-depth self analysis to career through the process of defining career help them identify their “ideal job” and » Assess your interests goals that complement individual interests, whether it fits FPL Group’s business needs. skills and values, and prepares them for » Explore three possible career directions career planning discussions with their Participants examine three possible career directions: enhancing a current job by » Create your action plan leaders. Employees leave the session with an approach for turning their plans into action. making it more challenging and interesting; broadening their experience by making a “Doing an honest assessment of what lateral move to another area of the company; The Career Discovery Workshop is now available through you’re good at and what you like to do transitioning to a new opportunity in a FPL Group University. can yield valuable results, and it’s the first different field. Once they have assessed To enroll in the April 28 workshop at the Juno Beach, Fla., step in managing your own career,” said their interests, explored the three possible Office, go to My HR Direct, My Development, Search for Sandra Fritz, HR manager of learning and directions and made a career decision, Courses and enter “Career Discovery” in the Find field. development. participants build an action plan and prepare for a career conversation with their leader. Career development continues to be a top Take advantage of online resources at My HR Direct, driver of employee engagement, so the com- Employees who are unable to attend the Career Discovery. pany knows employees are looking for tools workshop can take advantage of the online and techniques to help manage their careers. resources at My HR Direct, Career Discovery. “Doing an honest assessment “The workshop gives employees a frame- To enroll in the April 28 workshop in Juno Beach, go to My of what you’re good at and what HR Direct, My Development, Search for Courses and enter work for defining what’s important to Career Discovery in the Find field. you like to do can yield valuable results, and it’s the first step in managing your own career.” says HR Manager of Learning and Development Sandra Fritz.

NextEra Energy Resources Point Beach Nuclear Plant employee Becky Deuel leads a “teach back” of what she has learned during one of her many loaned-facilitator training sessions. Loaned facilitators lead new diversity course After comprehensive training, the first loaned Florida, to Maine Hydro in Maine – responded facilitators are ready to teach their inaugural to a call for employees interested in becoming course – Leading Diversity and Inclusion. These volunteer diversity-and-inclusion loaned loaned facilitators – or employees trained to be facilitators. Kathleen James, Doug Coenson, course instructors – will help the company’s Pat Maher, Diana Bishop, Grace Khasan, Becky goal of fostering a diverse and inclusive work Deuel, Katie Gordon and Kelly Sulzberger have environment that encourages every employee’s completed training to teach the course. unique perspectives, skills and talents. Sandra Fritz, HR manager of learning and Leading Diversity and Inclusion is a one-day development, said FPL Group University workshop and core training requirement that worked with the EEO and Diversity is offered twice each month, or as needed to department and the Corporate Diversity meet the demand. The course is for supervisors Council to develop the idea of using loaned and managers who wish to improve their skills facilitators. “Training employees as loaned in effectively building a respectful, inclusive facilitators is an engaging way to impact the workforce. behaviors of others,” said Sandra. “Not only do they act as course instructors, but they also serve Last year, more than 60 employees from across as ambassadors for diversity and inclusion.” the company – from Point Beach Nuclear Plant in Wisconsin and the Juno Beach office in For more information, visit INFPL/diversity.

6 ENERGY now vol. 1, no. 2 | April 2009 Benefit Spotlight: “Take advantage of what the company offers to improve your health,” says EAP stands ready to help Joy Doner Mazzeo. When life gets tough, your EAP (Employee Assistance Program) is one resource that is easy to use. EAP services can help you and your family members work through many issues. Call OptumHealth Behavioral Solutions (formerly United Behavioral Health) at 1-877-388-2194, and you’ll be connected to an EAP specialist who will assess your needs and refer you to counseling or other help. Services are always confidential, and you can talk with someone 24 hours a day, seven days a week. Your EAP coverage includes a number of free in-person counseling sessions, and if needed, additional sessions may be covered under your medical plan’s mental-health benefit – check your plan for details under My HR Direct, My Benefits. EAP services are available to leaders who may need help with troubled employees. Mental-health profes- sionals will consult with the supervisor, assess the assistance needs and suggest ways for the supervisor to guide the employee toward help. Supervisors can also schedule an on-site educational event on topics such as stress management or coping with change by calling the internal EAP office at 561-691-7700. All FPL Group employees and family members can use the www.liveandworkwell.com interactive Web site. (Use “FPL” as the access code.) The site provides free and continuous access to numerous resources and tools. More than 50 behavioral health videos have recently been added to the site. These short videos cover a variety of topics – such as ADHD, grief and depression – and can be found by clicking “view videos” in the left navigation area of the landing page. There is no need to enroll in EAP; you and your family members are automatically covered for EAP services1 regardless of your medical plan coverage. Keep the number handy, and call EAP for confidential help. 1EAP differs from your mental-health benefits, including in-patient and out-patient treatment services, which are provided through Health Champion: your medical insurance plan. Joy Doner Mazzeo controls diabetes with Steps to Success Joy Doner Mazzeo was no stranger to life’s curve balls – as a 70-something widow who started working at FPL in 1998, she has had a few life experiences – but she had a The FPL Group emergency hard time accepting a diagnosis of diabetes. notification system will reach out to employees “I went into denial,” explained Joy, an account supervisor in through primary and evacuation phone numbers, FPL’s Customer Service West office. “It wasn’t until a friend cell phones, pagers and who is diabetic suggested that I talk with the dietitian at the BlackBerry devices. FPL-WELL Health Center that I was able to feel that I could get this under control.” According to the American Diabetes Association, diabetes Notification system reaches out is a disease in which the body does not produce or properly Following an emergency or disaster, FPL monitor employee status after a crisis use insulin, the hormone needed to convert certain foods Group’s first concern is the safety and situation by using all existing contact into energy. The association reports that 23.6 million status of employees and their families. information to reach out to employees people, or 7.8 percent of the U.S. population, have the An emergency notification system that is through primary and evacuation phone disease. The disease is diagnosed through a fasting blood being implemented will help the company numbers, cell phones, pagers and glucose test, a simple check that is part of routine blood better account for every employee. The BlackBerry devices. Employees should work done during general physicals. It is also part of the system will rapidly communicate with inform those who may receive the call or on-site health screenings offered throughout the company employees when significant events – such message so they are aware of the service. from April through June as a cooperative effort between as evacuations or weather-related incidents The system would be beneficial immediately FPL-WELL and your health benefits plan. – occur. The system also will be available following a severe hurricane, such as for everyday, time-sensitive situations. After two phases of the Steps to Success program, Hurricane Wilma in 2005. In a similar Joy attributes her personal success to the upbeat “Employees are our most important asset, situation, the system would request so it is important to ensure they are safe a response from all employees in the encouragement of all the staff at the health center. “My and accounted for after an emergency,” said affected area. Employees needing glucose levels dropped when I lost 30 pounds and started Melissa Miller, HR director of employee emergency assistance would be identified a regular exercise program through FPL-WELL,” said Joy. benefits and services and employee support and the appropriate responses could be “The staff even customized a fitness program for me team storm leader. “This system allows us to implemented as quickly as possible. because of problems I have with my knee and back. provide direct and proactive notifications so Be sure your information is accurate. Update all entries un- “Take advantage of what the company offers to improve employees can respond quickly should they der Personal Data, Dependents/Emergency Contacts and need assistance.” Corporate Directory on My HR Direct. Employees should your health. Even if you aren’t close to facilities, there is so follow their business units’ instructions regarding reporting much available online or by calling,” she said. “You couldn’t The emergency notification system will after an event. buy this kind of help anywhere else.” vol. 1, no. 2 | April 2009 ENERGY now 7 Recognizing ZERO Today! “Recognizing ZERO Today!” is FPL Group’s rewards program highlighting injury-free locations and employees. Below are the locations that reached a “Recognizing ZERO Today!” milestone during February. For more information on this program, contact Corporate Safety at [email protected].

One Year OSHA Injury-Free Two Years OSHA Injury-Free Customer Service Power Generation Residential Energy Services East Wind – Oliver County Wind Energy Center Coral Gables Meter Reading Silver Level Daytona Meter Reading Customer Service Distribution Puntacadia Meter Reading Nassau Service Center Power Generation Power Generation Gas Turbine Power Park Central Maintenance East Region Fabrication Outage Services West County Energy Center

The following FPL Transmission and Substation locations achieved ZERO Today! milestones in October 2008, but were accidentally omitted from previous recognition articles.

One Year OSHA Injury-Free Silver Level Daytona Protection and Control Cocoa Service Center Two Years OSHA Injury-Free Sanford Service Center FPL Chief Electrician John Hovan (center), his wife Patricia, and children Ksenia, Tatyana and Artem are featured on the first Corporate Safety employee-and-family poster series Dade Transmission to help employees answer the question: “Why do you work safely?” ‘Why do you work safely?’ posters debut In 2005, John Hovan, a chief electrician at FPL’s Broward Service Center in Oakland Park, Fla., and wife Patricia traveled nearly 7,000 miles to Central Asia and the Republic of Kazakhstan. There, they realized the dream of becoming parents to Ksenia, Tatyana and Artem. It is because of them that John works safely. The compelling story of John and his family launched a FPL Safety and Workers Compensation General Manager Mark Morgan (left) looks on as FPL Power Generation Division Central Maintenance corporatewide safety employee-and-family poster series Budgets Leader Steve Vaccarello looks at a copy of Teen Driver: A Family Guide for Teen Drivers. The guide and wrecked cars exhibited last earlier this year to help employees answer the question: month at the Juno Beach, Fla., office reminded employees to drive safely. “Why do you work safely?” The poster series highlights employees from across FPL Group companies, along with their families, as they safely It only takes a second ... enjoy a home activity, hobby or event. The posters help to Last month, NextEra Energy Resources executives Kevin Suncine and Scott Cousins, FPL reinforce the message that ZERO Today! is as important at executive Jim Keener, and other company executives stood near two wrecked cars outside home as it is at work. the Juno Beach, Fla., office main entrances. The exhibits, along with a new Corporate The posters also show that safety is a family matter. Safety safe-driving video and the National Safety Council’s book, Teen Driver: A Family Guide to Teen Driver Safety, were reminders for employees to drive safely. Every month, a new poster will be displayed on bulletin boards in buildings throughout the company. Each will “Whether it’s driving to work or to the grocery store, driving is one of the best examples of an activity that affects us all, both at work and at play, on company time and on our own highlight why fellow employees work safely. Is it so they time,” said Corporate Safety General Manager Mark Morgan about the day’s events. “We can fish, play baseball with their kids, or build their dream are extremely pleased to see our employees eager to learn more about driving safety, and are home? The posters will help employees to discover the encouraged by the enthusiasm they have shown for this safe-driving campaign.” important reasons they should work safely. The executives distributed more than 900 videos and nearly 400 books. Another 400 Learn more about John and Patricia’s family safety by requesting an Adobe books have been requested by e-mail. Acrobat file of their poster or any poster from the employee and family poster series – and discover more about ZERO Today! – by sending an Request a copy of the book by e-mailing your name and address to [email protected]. View the video at work on INFPL/ e-mail to [email protected]. safety and at home on www.FPL.com/employeecentral and select My Portal at Home. (Employees will need a SLID and password.)

8 ENERGY now vol. 1, no. 2 | April 2009 FPL Customer Advocacy Supervisor Melody Dunbar Donation opens 24-hour conducts an energy-efficiency education seminar last month at the Broward County, Fla., N.D. wellness facility office of the Association of Community Organizations As part of being a good corporate neighbor, NextEra Energy Resources donated $5,000 for Reform Now (ACORN). to a new community fitness center in Center, N.D. The “Fit 4 Life” fitness organization The group is the nation’s has been raising funds to build this facility since 2005, and the grand-opening celebration largest grassroots community occurred last month. organization of low- and moderate-income people. “All of us at the Fit 4 Life fitness organization board have worked very hard the last four years to bring this fitness center to the local community,” said board member Sharon Rud. “Thanks to the donation from NextEra Energy Resources and our local businesses, we have opened a state-of-the-art fitness center that can be used by all local residents year-round.” The facility is open to all Oliver County, N.D., residents, provides 24-hour access and offers the latest equipment, such as treadmills, elliptical machines, recumbent exercise bikes, free weights and individual weight workout machines. “Nothing is more important to the vitality of a community than the health and well-being of its citizens,” said Greg Dulin, business manager for NextEra Energy Resources. “We Showing customers hope the wellness center becomes a huge success, and we’re happy to have played a role in making it a reality.” that FPL cares NextEra Energy Resources owns and operates nearly 100 megawatts of wind generation in Oliver County. The company has a total of more than 400 megawatts of wind energy in The current economic climate is very stressful for many North Dakota. people. The number of people affected by the economic crisis is growing, and more customers are struggling to pay their bills. FPL is among the industry leaders in programs available to Team helps Quebec museum assist customers in need and remains focused on operating The business management team for Mount security system. “The museum provides a efficiently and keeping costs under control. This, in turn, Copper Wind Energy Center in Murdochville, great sense of history to the local area,” said keeps customer bills among the lowest in Florida. FPL also Quebec, Canada, in January donated nearly France Drainville, lease management and is taking extra care during this challenging time to treat its $4,000 to the Centre d’Interpretation du power purchase agreement representative customers with respect and patience. “There is tremendous Cuivre de Murdochville. Also known as for NextEra Energy Resources. “We are opportunity to help,” said Manager of Customer Advocacy Copper Interpretation Centre, the not- happy to have engaged with the museum’s Carmen Herrera. “We are responding with new ways to for-profit organization promotes the mining, local team to further their commitment to provide assistance to our customers.” metallurgy and social history of Murdochville. the residents of Murdochville and beyond.” Thanks to efforts by FPL’s Low-Income Advocacy Team, led In the spring of 2007, the museum was robbed of many irreplaceable valuables. Mount Copper Wind Energy Center is a by Lou Gonzalez, to build coalitions to increase awareness The wind center’s donation is in response 54-megawatt wind-energy generation plant of customers who are in need, assistance from the federal to a request made to local businesses that operates 30 Vestas V-80 turbines that government to FPL’s low-income customers will grow to asking for help to increase security for supply enough electricity to power more approximately $40 million this year. than 16,200 homes. The site was acquired the museum. The company donated $1 million to the Care to Share® last year by NextEra Energy Resources. The wind center’s endowment will provide campaign for the third consecutive year in 2008 and is a camera that will enhance the museum’s planning to do so again this year. A $1-million contribution last year from FPL Group Foundation provided emergency assistance to help low-income customers with food, FPL Power Dogs raise $3,500 clothing and housing through the Salvation Army. This year, reaching out with energy-efficiency information It was all paws on deck March 7, when 46 FPL employees1 walked with their dogs and will be an even larger part of FPL’s assistance efforts. In raised nearly $3,500 for the Humane Society of Broward County. 2008, 21 seminars were held and more are planned for Shelters across the nation have seen huge increases in the number of animals they take 2009. “These events and the information we share are in, and many struggle to obtain funding they need to operate. The Humane Society of really appreciated by customers,” said Customer Advocacy Broward County is one such organization. Relying solely on private donors and fund- Supervisor Melody Dunbar. “It’s very rewarding to hear raising events, such as Walk for the Animals, the Humane Society relies on monetary such positive feedback.” contributions for food, medical attention and other necessities that are required to keep the animals healthy for adoption. FPL is working to help individual customers lower their bills through industry-leading energy-efficiency programs, The Humane Society of Broward County provides shelter and aid, and conducts responsible such as in-home surveys and other incentive programs. adoptions, for animals entrusted to its care. The organization also educates the community Customers who receive payment assistance are also about respect and kindness to all animals. proactively being offered home energy surveys and The FPL Group employees who walked for the animals gained personal satisfaction information focusing on energy education. knowing they were making a difference in their community. “Many adopted dogs become therapy dogs for Boys and Girls Clubs,” said FPL Customer Service Training Analyst Mary “As individual employees, every interaction we have with Jo Moye, the volunteer who organized the company’s Power Dog team. “On the day of the the customer is an important opportunity to show them that event, the boys and girls get to take turns walking the dog. It’s very rewarding!” we care,” said Melody. “Even though we may feel stressed Help your community. Volunteer to participate in one of the “Power to Care Day” activities that will be held in many Florida ourselves, it is more important than ever to go the extra locations on Saturday, April 18. To sign up, go to INFPL/volunteer. 1The FPL Power Dogs Team mile for our customers.” vol. 1, no. 2 | April 2009 ENERGY now 9 Team reviews 1st-year results Completing its first year of research, The advisory board consists of scientists, NextEra Energy Resources, Texas Christian nonprofit and regulatory members from University and Oxford University reviewed Carnegie Mellon, Duke University, Stanford results at an advisory board meeting University and Arizona State University, held at the Texas school. The five-year the Audubon Society, the Community research partnership is focused on the Foundation for the Alleghenies, the Pew environmental, social, economic and carbon Center on Global Climate Change, the implications of wind-power development. Texas Parks and Wildlife Department, the Nature Conservancy and the U.S. Fish and “We discussed the research and analysis, Wildlife Service. and ways to facilitate data and information flow between the project team and outside The research is focused on studying the experts,” said NextEra Energy Resources coexistance of wind power with thriving bird Business Manager Skelly Holmbeck. “We and bat populations, carbon emission reduc- also explored methods to best communi- tions associated with wind energy, and the cate results to larger legislative, regulatory direct and indirect socioeconomic impacts of and academic communities.” three large wind-energy center projects.

FPL Nuclear Assistant Operations Manager John Klauck (seated, right) consults with a local emergency responder as (standing, l-r) St. Lucie Nuclear Power Plant General Manager Chris Costanzo and plant Fire Protection Supervisor Bob McDaniel look on during last month’s St. Lucie Nuclear Power Plant hostile-action drill. Representatives from responding outside agencies will work together should an urgent situation arise at the power plant. St. Lucie plant receives positive drill feedback

FPL’s St. Lucie Nuclear Power Plant near Fort Pierce, Fla., last month was the first of the company’s nuclear power plants to conduct a hostile-action drill. The exercise, which was part of a pilot project established by the Nuclear Energy Institute, introduced a hostile-action scenario into the nuclear power plant’s emergency preparedness This mini power-lines exhibit demonstrates the appropriate setback distance for different types of trees. The sensible and safe planting program. and maintenance of trees around power lines can help FPL provide more reliable service to customers’ homes and neighborhoods. The practice included a simulated attack on the plant by a group of armed intruders. Hundreds of FPL participants, as well as federal, state and local organizations, participated Tree tips provide customers in the simulation exercise as representatives from the Nuclear Regulatory Commission and Federal Emergency Management Agency observed their actions and responses. with more reliable service After the exercise, representatives from both federal The month of April – host to the first definitive weeks of spring, Earth Day and Arbor Day – is perhaps the greenest time of the year. Every year, FPL’s Distribution vegetation agencies, along with those from NEI, offered positive management team capitalizes on the green gusto with educational events that teach feedback to St. Lucie Nuclear Power Plant management. customers how to responsibly and safely plant and maintain their trees around power “Overall, we’re happy with the results of our first hostile- lines. This year, FPL is participating in several events, such as Earth Day, Green Day, action drill,” said FPL Emergency Preparedness Manager water events and cattle shows. Donna Calabrese. “We have some areas for improvement, but the feedback we’ve received after this drill indicates “We take every opportunity to share tips for planting the right tree in the right place,” said FPL Vegetation Education Specialist Steve Anderson. “Tree branches and palm fronds are employees are continuing to provide the teamwork needed among the most common causes of power outages and flickers. When our customers learn to keep our plant safe.” to make more educated landscaping choices, they help us to provide more reliable service The successful performance in this exercise comes to their homes and neighborhoods.” less than a month after the lead Federal Emergency At a February Green Day Environmental Expo in Plantation, Fla., the Right Tree Right Management Agency evaluator called FPL’s emergency Place team set up an illustrative set of mini power lines that demonstrated the appropriate news center operations “outstanding and professional” setback distance for different types of trees. This highly visual display helped customers after an evaluated emergency exercise for the Turkey understand that, by doing a little homework on mature tree heights and widths, they can Point Nuclear Power Plant near Miami. Success in these select the right tree species and allow it to flourish to its proper size and form without exercises is a requirement for the plants to continue impacting their electrical service. operations that provide safe, clean and reliable electricity to FPL employees also can help improve their personal power quality with smart landscaping. Visit www.FPL.com/trees for the company’s customers. safety tips and information about selecting and planting the right tree in the right place.

10 ENERGY now vol. 1, no. 2 | April 2009 Plans call for savings of $1M One of the key FPL Customer Service strategies this year is to increase customer participation in Billing and Payment Options, and save $1 million in the process. “Our plans this year include several goals and targets,” said FPL’s Electronic Billing and Payment Program Manager Rene Villa. “One key target is to save $1 million in postage by getting more customers to participate in electronic billing.” FPL already is a leader among its peers in electronic billing and payments, according to management consultancy firm PA Consulting. FPL ranked in the first quartile in the PA Consulting 2008 benchmarking study. According to a recent Chartwell study, electronic billing averages approximately 8.5 percent among investor-owned utilities. To reach its goal of $1 million in savings this year, the FPL team will need to achieve more than 20-percent adoption in electronic billing. “Our leading position in this space makes our stretch goal for 2009 an even greater challenge,” said Rene. “However, the team is engaged and excited to take on the challenge.” Rene said plans to achieve the goals include soliciting customers by using targeted communications through the U.S. Postal Service, Web and e-mail channels; ensuring that customers stay enrolled in electronic billing; conducting internal incentive campaigns that motivate employees to encourage customer enrollment in key areas; and reducing system issues to help ensure seamless transactions for customers. “This is a multifaceted plan,” said Rene. “And teamwork will help us accomplish our goals.” Androscoggin Reservoir Company President Al Wiley displays a certificate from the Maine secretary of state, commending the company’s 100 years of service. A century of service When the Androscoggin Reservoir Company was created in 1909, its long-term mission to help manage the Androscoggin River was vital to the surrounding area. Maine Secretary of State Matthew Dunlap recently recognized the company for its 100 years of service. NextEra Energy Resources subsidiary FPL Energy Maine Hydro LLC acquired 25-percent ownership of the river management company in 1999 and operates the Androscoggin Reservoir Company’s assets.

NextEra Energy Resources employees Tanya Sessions and Matt Handel discuss an Assets Better project that will increase efficiency and The company was created to help maintain a more add value for the company. The NextEra Energy Resources Assets Better team brings plant personnel and corporate experts together to devise innovative ways that will grow the business by increasing plant output or efficiency. constant flow of water on the Androscoggin River, which is also used for power and manufacturing purposes. The Androscoggin River, including its headwater tributaries, is Making assets even better more than 170 miles long as it flows through Maine and New Hampshire to eventually empty into the Atlantic Ocean. NextEra Energy Resources continually invests in its existing plants to preserve and enhance reliability, efficiency and safety. Seeking to capitalize on market changes, the company has To accomplish the company’s mission, additional water broadened its efforts to include entrepreneurial plant investments. storage capability was required on the Magalloway River, a major Androscoggin River tributary, where the Aziscohos Over the last two years, the Assets Better team, a cross-functional group led by NextEra Energy Dam was erected in 1911. Resources Business Management, gathered plant personnel and corporate experts to brainstorm additional ways to grow the business by increasing plant output or efficiency. “The dam helped provide a method for maintaining higher and more stable river flows and managing water releases “The team identified more than 375 possible entrepreneurial projects across all regions,” said NextEra Energy Resources Vice President of Business Management (Northeast region) to smooth out the variability of the seasons and weather Matt Handel. “More than 40 of these projects are now included in the company’s five-year for everyone’s benefit,” said Androscoggin Reservoir plan with an estimated value in the tens of millions of dollars.” Company President Al Wiley. “We’re pleased to play such an important role in Maine’s history while still helping The Assets Better project at the company’s fossil plant in Bellingham, Mass., will enable contribute to the area’s economic development and to the the plant to reach a 2010 regulatory requirement for a 12-hour startup, and improve its quality of life of its citizens.” ability to operate year-round. When plant modifications are completed at the end of this year, this electricity-generation facility will be better equipped to produce power during NextEra Energy Resources manages five of the six winter months, when it was previously shut down. The project will also allow the plant to reservoirs supplying the Androscoggin River system: take advantage of its ability to run on either natural gas or fuel oil. Aziscohos Reservoir, at Aziscohos Dam; Rangeley Lake, Another project team led the approval and installation of stack damper equipment at at Rangeley Dam; Mooselookmeguntic Lake, at Upper the NextEra Energy Resources Marcus Hook power plant in Pennsylvania. The project, Dam; Upper and Lower Richardson Lake, at Middle Dam; completed last November, provides the power plant with greater operational flexibility by and Umbagog Lake, at Errol Dam. The reservoirs store reducing the amount of fuel required during startups. rainwater and snow melt for release downstream to “Both these projects not only increase the plants’ efficiency, but also create additional mitigate flooding and supply much of the water needed by revenue streams,” said Matt. “That’s the goal of all our Assets Better projects.” industries, utilities and municipalities during dry months. vol. 1, no. 2 | April 2009 ENERGY now 11 The Big Picture : ENERGY NOW: 700 Universe Blvd., Juno Beach, FL 33408 Channel Manager/Editor: Kevin Duncan, (561) 694-4712 Art Direction: Jim Nicholas | Photographer: Doug Murray Contributing Writers: Janice Brady, Karen Burke, Jill Campbell, Kevin Courtney, Alternative Spring Break Coral Crawley, Lynn Hays, Lore Hummel, April Kerlew, Danielle Mousseau, Elizabeth Murphy, Renee Nelson, Neil Nissan, Channing Rollo, Vicki Spencer, Mary Wells Published monthly for employees and quarterly for retirees by Marketing & FPL Environmental Services Manager Winifred Perkins (left) leads a group of Boston University Communication. Call (561) 691-4712 with your story ideas, go to INFPL/newsmaker, or and George Mason University college students through FPL’s Barley Barber Swamp at the write via interoffice mail to ENERGY NOW, MC-JB. company’s Martin power plant near Indiantown, Fla. Read ENERGY NOW on the INFPL internal network. Back issues are available by click- ing on the ENERGY NOW tab on INFPL. The college-student volunteers were in South Florida as part of an Alternative Spring Break External Web sites: www.FPL.com, www.NextEraEnergyResources.com, program sponsored by the government of Martin County, Fla. The program’s goal is to provide www.FPLGroup.com, www.FPLFibernet.com Address Change? Employees should update their addresses using My HR Direct each student with a unique and memorable service opportunity as a substitute for conventional in the corporate portal (http://myfpl). Retirees should call the FPL Benefits Center at spring break activities. 800-208-4015 or write to: FPL Benefits Center, P.O. Box 9233, Boston, MA 02205 During their day’s work to help protect the swamp’s important ecological system, each student volunteer experienced the 400-acre freshwater cypress-swamp preserve’s unique beauty, remote location and value as a wildlife habitat. The natural characteristics of the slough (pronounced “slew”) at FPL’s Martin power plant in western Martin County attract breeding populations of wood storks (wood ibis) and at least one pair of southern bald eagles. Both species are endangered.

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12 ENERGY now vol. 1, no. 2 | April 2009