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Transforming the Way We Connect People, Cultures and Economies

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Transforming the Way We Connect People, Cultures and Economies ANNUAL REPORT 2020 TRANSFORMING THE WAY WE CONNECT PEOPLE, CULTURES AND ECONOMIES lufthansagroup.com lufthansagroup.com/investor-relations LUFTHANSA GROUP ANNUAL REPORT 2020 1 CONTENTS 2 Key figures 86 Combined non-financial declaration 2 The Lufthansa Group 86 About this combined non-financial declaration 3 Business segments 89 Environmental concerns 98 Customer concerns 4 To our shareholders 103 Employee concerns 4 The Executive Board 108 Fighting corruption and bribery 5 Letter from the Executive Board 110 Respect for human rights 7 Report of the Supervisory Board 112 Social concerns 11 Lufthansa share 113 Responsible production and sustainability in the supply chain 14 Combined management report 114 Summary 15 Principles of the Group 118 Forecast 15 Business activities and Group structure 17 Goals and strategies 118 Macroeconomic outlook 25 Fleet and route network 118 Sector outlook 28 Employees 119 Changes in business and organisation 30 Research and development 120 Outlook Lufthansa Group 31 Legal and regulatory factors 121 Overall statement by the Executive Board on the expected development of the Lufthansa Group 32 Economic report 122 Corporate Governance 32 Macroeconomic situation 33 Sector developments 122 Supervisory Board and Executive Board 35 Course of business 123 Mandates 38 Earnings, assets and financial position 125 Disclosures in accordance with 49 Comparison with original forecast and Section 289a Paragraph 1 HGB and overall statement by the Executive Board Section 315a Paragraph 1 HGB on the economic position 128 Declaration on corporate governance in accordance with Section 289f HGB 51 Business segments and Section 315d HGB 51 Network Airlines business segment 128 Notes to the individual financial statements 59 Eurowings business segment of Deutsche Lufthansa AG (HGB) 62 Logistics business segment 65 MRO business segment 133 Consolidated financial statements 67 Catering business segment 69 Additional Businesses and Group Functions 240 Declaration by the legal representatives 71 Opportunities and risk report 241 Independent auditor’s report 71 Opportunities and risk management 251 Remuneration report 74 Opportunities and risks at an individual level 271 Further information 84 Overall statement on opportunities and risks 85 Description of the accounting-related Internal 272 Independent Auditor’s Limited Assurance Report Control System and risk management system regarding the Non-Financial Statement in accordance with Section 289 Paragraph 4 274 Report of the independent auditor on the audit and Section 315 Paragraph 4 HGB of the remuneration report pursuant to Sec. 162 (3) AktG 275 Ten-year overview 277 Glossary 279 Chart and table overview 282 Credits/Contact/Financial calendar 2021 and Disclaimer Navigation in the report per mouse click Further information Search ↗ Cross references Main table of contents Internet references Last page viewed Previous page This interactive pdf is optimised for use Next page with Adobe Acrobat. KEY FIGURES LUFTHANSA GROUP ANNUAL REPORT 2020 2 The Lufthansa Group The Lufthansa Group The Lufthansa Group is an aviation group with operations worldwide. It is composed of the segments Network Airlines, Eurowings and Aviation Services. T001 KEY FIGURES LUFTHANSA GROUP 2020 2019 Change in % Revenue and result Total revenue €m 13,589 36,424 – 63 of which traffic revenue €m 9,078 28,136 – 68 Operating expenses €m 20,846 37,124 – 44 Adjusted EBITDA 1) €m – 2,890 4,718 Adjusted EBIT 1) €m – 5,451 2,026 EBIT €m – 7,353 1,857 Net profit/loss €m – 6,725 1,213 Key balance sheet and cash flow statement figures Total assets €m 39,484 42,659 – 7 Equity ratio % 3.5 24.0 – 20.5 pts Net indebtedness €m 9,922 6,662 49 Pension provisions €m 9,531 6,659 43 Cash flow from operating activities €m – 2,328 4,030 Capital expenditure (gross) 2) €m 1,273 3,559 – 64 Adjusted free cash flow 1) €m – 3,669 203 Key profitability and value creation figures Adjusted EBITDA margin 1) % – 21.3 13.0 – 34.3 pts Adjusted EBIT margin 1) % – 40.1 5.6 – 45.7 pts EBIT margin % – 54.1 5.1 – 59.2 pts ROCE % – 22.7 6.1 – 28.8 pts Adjusted ROCE 1) % – 16.7 6.6 – 23.3 pts Lufthansa share Share price at year-end € 10.82 16.41 – 34 Earnings per share € – 12.51 2.55 Proposed dividend per share € – – Traffic figures 3) Flights number 390,900 1,187,728 – 67 Passengers thousands 36,354 145,299 – 75 Available seat-kilometres millions 109,828 358,803 – 69 Revenue seat-kilometres millions 69,462 296,217 – 77 Passenger load factor % 63.2 82.6 – 19.4 pts Available cargo tonne-kilometres millions 10,591 17,379 – 39 Revenue cargo tonne-kilometres millions 7,373 10,664 – 31 Cargo load factor % 69.6 61.4 8.2 pts Employees Employees as of 31 Dec number 110,065 138,353 – 20 Average number of employees number 125,207 137,784 – 9 1) Derivation ↗ Financial strategy and value-based management, p. 21ff., Earnings, assets and financial position, p. 38ff. 2) Without acquisition of equity investments. 3) Previous year’s figures have been adjusted. Date of publication: 4 March 2021. KEY FIGURES LUFTHANSA GROUP ANNUAL REPORT 2020 3 Business segments Business segments Network Airlines T002 NETWORK AIRLINES 2020 Change in % Revenue €m 6,622 – 74 The Network Airlines segment comprises Lufthansa German of which traffic revenue €m 5,488 – 76 Airlines, SWISS, Austrian Airlines and Brussels Airlines. With Adjusted EBIT €m – 4,674 their multi-hub strategy, the Network Airlines offer their Adjusted EBIT margin % – 70.6 – 77.7 pts customers a premium, high-quality product and service, Adjusted ROCE % – 27.9 – 38.8 pts and a comprehensive route network combined with the Segment capital expenditure €m 958 – 65 highest level of travel flexibility. Employees as of 31 Dec number 57,363 – 6 Eurowings T003 EUROWINGS 2020 Change in % Revenue €m 598 – 74 The Eurowings business segment includes the flight of which traffic revenue €m 579 – 75 operations of Eurowings and Eurowings Europe, as well Adjusted EBIT €m – 703 – 476 as the equity investment in SunExpress. With Eurowings, Adjusted EBIT margin % – 117.6 – 112.3 pts the Lufthansa Group has an innovative offering for Adjusted ROCE % – 43.4 – 37.6 pts price-sensitive and service-oriented customers in the Segment capital expenditure €m 106 – 17 structurally growing European direct traffic segment. Employees as of 31 Dec number 3,088 – 10 Logistics T004 LOGISTICS 2020 Change in % Revenue €m 2,757 11 In addition to Lufthansa Cargo AG, the Lufthansa Group’s of which traffic revenue €m 2,596 12 logistics specialists, the Logistics segment includes Adjusted EBIT €m 772 the airfreight container management specialist Jettainer Adjusted EBIT margin % 28.0 28.0 pts group, the time:matters subsidiary, which specialises in Adjusted ROCE % 26.2 26.2 pts particularly urgent consignments, and the equity invest- Segment capital expenditure €m 222 – 22 ment in the cargo airline AeroLogic. Employees as of 31 Dec number 4,373 – 4 MRO T005 MRO 2020 Change in % Revenue €m 3,747 – 43 Lufthansa Technik is the world’s leading independent of which external revenue €m 2,724 – 38 provider of maintenance, repair and overhaul services (MRO) Adjusted EBIT €m – 383 for civilian commercial aircraft. Lufthansa Technik AG Adjusted EBIT margin % – 10.2 – 17.2 pts serves more than 800 customers worldwide, including Adjusted ROCE % – 6.3 – 12.7 pts OEMs, aircraft leasing companies and operators of Segment capital expenditure €m 152 – 51 VIP jets, as well as airlines. Employees as of 31 Dec number 22,745 – 5 Catering T006 CATERING 2020 Change in % Revenue €m 1,305 – 61 The LSG group offers a comprehensive range of products, of which external revenue €m 1,064 – 59 concepts and services related to in-flight service. As the Adjusted EBIT €m – 284 strongest revenue driver in the LSG group, LSG Sky Chefs Adjusted EBIT margin % – 21.8 – 25.6 pts offers classical catering for airlines, as well as lounge Adjusted ROCE % – 17.3 – 23.7 pts management. After the sale of its European business, Segment capital expenditure €m 28 – 78 the LSG group still works for more than 300 airlines with Employees as of 31 Dec number 13,227 – 63 139 plants in 46 countries. TO OUR SHAREHOLDERS LUFTHANSA GROUP ANNUAL REPORT 2020 4 The Executive Board The Executive Board Deutsche Lufthansa AG Carsten Spohr, Chief Executive Officer Christina Foerster, Chief Customer Officer Born in 1966, industrial engineer, Chairman of the Executive Board Born in 1971, MBA, Executive Board member since 2020, and CEO since 1 May 2014, Executive Board member since 2011, with the Lufthansa Group since 2002 with the Lufthansa Group since 1994 Harry Hohmeister, Chief Commercial Officer Detlef Kayser, Chief Operations Officer Born in 1964, diploma in commercial air transport, Executive Board Born in 1965, Aerospace engineer, Executive Board member member since 2013, with the Lufthansa Group since 1985 since 2019, with the Lufthansa Group since 2016 Michael Niggemann, Chief HR & Legal Officer Remco Steenbergen, Chief Financial Officer Born in 1974, lawyer, Executive Board member since 2020, with the Born in 1968, MBA, RegisterAccountant, Executive Board member Lufthansa Group since 2007 since 2021, with the Lufthansa Group since 2021 TO OUR SHAREHOLDERS LUFTHANSA GROUP ANNUAL REPORT 2020 5 Letter from the Executive Board Ladies and gentlemen, 2020 was one of the most challenging years in the history of the Lufthansa Group. We will never forget it. The outbreak of the coronavirus pandemic dealt an unprecedented blow to the entire airline industry and this also to the Lufthansa Group. Last year, we welcomed only 36 million passengers on board our flights – a quarter of our normal passenger numbers. Our passenger airlines had to cut their capacity significantly, and for much longer and in more areas than anticipated over the course of the year.
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