Leveraging the Power of Innovation to Improve Business Performance

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Leveraging the power of innovation to improve business performance The Power of Three A One-Of-A-Kind Team with For almost 15 years, Accenture and Complementary Talents Avanade have been successful at The digital revolution has created three delivering business and technology forces that are colliding and conspiring Accenture’s long-standing heritage solutions on the Microsoft platform, to disrupt business as we know it. in technology consulting and quickly and at scale. How successful? Consumers interact with products, outsourcing makes it an exceptional More than 10,000 projects completed companies and each other immediately, partner in transformation. Microsoft’s for 4,000 customers. Eight-time winner in an unfiltered way using channels immense range of technologies provides of “Microsoft Partner of the Year” award. of their choice. Personal technology reliable power for the enterprise, as well A team of more than 55,000 people, products have entered the enterprise, as the flexibility to innovate quickly. who have earned more than sparking new ideas for innovations and And Avanade brings the best of both 23,000 Microsoft certifications strategic advantages, while challenging worlds together—in-depth knowledge and 21 Gold Competencies. IT departments to expand their of the Microsoft platform along with structured and secure environments. a penchant for innovation and a If you are looking to make the most of As a result, technology is taking a more commitment to delivering value and your Microsoft technology investment— prominent role in strategic thinking realizing results. Together, these three or if you are considering a new than ever before, as every business companies have the right tools and investment to transform your business, tries to walk that fine line between the right perspective to make the most you will not find a better partner than avoiding disruption and creating of the digital revolution. the alliance of Accenture, Avanade and disruption to get ahead. Microsoft. We bring the power of three Avanade research shows that successful to each and every project. To succeed, enterprises must be CIOs are shifting to a services broker innovative. Flexible. Agile. Opportunities model, partnering with their non-IT The Business Model— abound, but to make the most of them, colleagues to understand the needs Digitized businesses need an advantage. They of the business and then drawing in need the expertise, strength and agility the right partners to make things happen. Every business is becoming a digital of a powerful team that delivers In this fast-paced environment where business. The digital revolution is performance-changing results: organizations are more involved in helping companies rethink what’s the alliance of Accenture, Avanade an ecosystem of cloud services and possible and, in many cases, transform and Microsoft. technology partners, finding that right their businesses to better engage and partner is more important than ever. stay connected with customers, empower employees and grow now and in the future.

The digital revolution is helping companies Accenture Avanade rethink what’s Industry and technical Deep architecture, knowledge, business technical and possible and, in many acumen and a business capabili- focus on high ties for a digital cases, transform performance Enterprise world focused on their businesses to solutions realizing results that improve better engage and performance stay connected with customers, empower Microsoft employees and Modern cloud-ﬁrst, mobile-ﬁrst enterprise technologies and solutions grow now and into the future.

2 Data is digital’s core currency. With the Digital expertise can present exceptional That is why organizations are proliferation of mobile devices and strategic advantage. For example, a major increasingly tapping a managed social media, global connectedness worldwide provider of software and game services provider to protect their of employees and customers means systems wanted to transform its retail technology investments, remove the greater information sharing and store experience with high-touch burden of infrastructure maintenance crowdsourcing of ideas. personalized service across its chain of and ensure IT’s ability to meet significant retail stores. Accenture and Avanade new demands on the horizon. Cloud Accenture, Avanade and Microsoft leveraged the Microsoft platform to computing is eliminating maintenance build modern, leading-edge digital deploy a retail management system headaches and modernizing the IT solutions that redesign the way we for its stores that helped associates infrastructure to embrace the digital work and live. Consider the impact connect with customers anywhere age. Mobile technologies and enterprise of a leading retailer equipping its on the sales floor through mobile social are empowering a global, front-line workers with mobile point-of-sale capabilities that include connected, dynamic workforce. technology that allows them not only payment, e-mail receipts, customer to answer customer questions more Our clients benefit from the alliance’s order status and scheduling of quickly, but to share real-time customer combination of industry-leading tools appointments with in-store engineers. feedback with corporate product and and keen business insights to deliver The result? Unprecedented in-store marketing teams to inform product new technology solutions and services customer service levels have proved quality or go-to-market messaging. that not only change how they work, to be a competitive advantage in Or the possibilities as top healthcare but free IT to focus on being a critical a retail segment dominated by providers revolutionize patient care business partner. commodity products. with wearable technologies, remote For example, one of the world’s largest monitoring, diagnosis and rehabilitation, Leveraging the breadth and depth of media investment management deepening the patient experience and Accenture, Avanade and Microsoft, companies turned to the alliance expanding the realm of healthcare we can bring all the pieces together – to address its need to provide services. social media, mobile computing, cloud much-needed ongoing updates to computing, big data—into connected, Our alliance is delivering those users to increase agility, efficiency always-on, automated solutions that scenarios and more to help clients and productivity. By streamlining the engage customers with digital, use the intersection of business and development and deployment of its innovative and highly personal services technology to gain greater efficiencies business applications using managed and deliver rich user experiences. and agility and empower people to services, IT has evolved to an agile work more effectively. The Transformation service delivery model, enabling it to of Technology respond more rapidly to the company’s Flexible New Ways to Engage evolving business needs. Customers All technology is increasingly digital technology. As businesses shift toward Using proven methodologies, deep Every customer interaction is becoming digital and consumers leave more of expertise and leading-edge technology, a digital interaction. Whether in-store, a digital footprint, enterprises are Accenture, Avanade and Microsoft help on-line, or via a mobile app, every challenged to find ways to restructure you maximize the cloud, mobile, and encounter with customers generates around the wealth of information, the social trends to drive entirely new data that can be used to create a more speed of innovation, and the ongoing innovation that transforms the way you personalized customer experience. demands of legacy systems. These do business, both inside and out. Every encounter also creates an urgent and competing needs have impression — one that the customer created the shift toward the services can easily and broadly share. broker model as IT strives to deliver cost Accenture, Avanade The consumerization movement is savings and support the business’s changing how businesses buy and goals and growth initiatives, while also and Microsoft are sell goods. And the value of the positioning the enterprise to thrive in customer experience is now more an entirely new, highly competitive helping enterprises important than cost in the buying digital environment. realize possibilities process. Understanding consumers’ buying habits and listening to and create new feedback via multiple channels are critical to not only engaging them solutions for a today, but anticipating their needs digital age. tomorrow and keeping the best customers loyal.

3 Accenture, Avanade and Microsoft: Creating value for our clients

Our ability to create new solutions based Delivering results on Microsoft’s enterprise technologies The Accenture and Avanade is due, in large part, to the strong Accenture and Avanade’s extensive Solutions Showcase at Microsoft relationship Accenture and Avanade experience across industries and is dedicated to demonstrating have forged with Microsoft. Accenture business functions gives us the the benefits of bringing together and Avanade’s deep connections expertise needed to design and Accenture’s business process across Microsoft and exclusive access implement mission-critical solutions and industry knowledge with to Microsoft labs and new technologies that will deliver bottom-line business Avanade’s technology skills to deliver mission-critical solutions provide unmatched insight into results and address the most pressing on the Microsoft platform. The innovative uses of the Microsoft business challenges. platform and technologies at scale. Showcase builds proofs of Our early adopter programs give clients With established methodologies, concept, shares cutting-edge access to next-generation Microsoft processes and tools, we accelerate solutions and gives businesses technology. Our three-way exchange solution delivery while working to and governments of ideas is brought to life in client reduce risk. We serve our clients locations around the world and through multiple delivery options— through the Accenture Technology onshore, offshore, near-shore or any Labs, Microsoft Technology Centers combination thereof—to drive quality and the Accenture and Avanade services and solutions, greater Solutions Showcase at Microsoft, efficiencies and cost savings. demonstrating what’s possible when business and technology come Accenture and Avanade know first- together to solve real problems. hand how to use Microsoft technologies for maximum benefit because they run their own company- wide business applications on the Microsoft platform. Both companies can apply valuable insights from internal deployments and operations to help clients around the world outperform their competition. And Microsoft also uses Accenture and Avanade services: currently, Accenture and Avanade are managing a range of finance, accounting and procurement functions for Microsoft under a seven-year outsourcing arrangement.

Just imagine what we can do to help you unleash your potential.

4 Delivering Results: Faster, More Agile Business Processes

A leading global beverage brand slashed stock management and segment planning inefficiencies by adopting a large-scale data and analytics solution. Sales increased due to fewer delivery service gaps, while better assortment optimization increased profits.

To make its systems more nimble and responsive, a top consumer goods manufacturer migrated all of its complex client systems to the cloud, building a complete technology stack for its 40,000 global workers.

5 Delivering Results: Unified Experience

By moving its enterprise web presence to Sitecore in the Microsoft Azure cloud, a leading retailer built a global, brand-unified web presence, featuring rich, frequently updated content optimized for viewing across a variety of devices. A global energy provider fostered natural collaboration across diverse locations, reducing knowledge transfer time, when it deployed a Microsoft Office 365, SharePoint and Yammer solution across the enterprise.

6 Services and capabilities

Accenture and Avanade provide a Change Enablement Customer Relationship broad range of technology services and Management (CRM) solutions that help organizations in From the influx of social media to the every industry achieve their business emergence of the cloud, the business Managing customer relationships goals. We apply our collective insight climate is rapidly changing, and to effectively has always been important. and expertise, honed from delivering succeed, your business will need to Today, it’s essential. With multiple thousands of Microsoft deployments, change as well. Our Change channels available for customer to help our clients enhance business Enablement services rely on proven interactions, it’s never been more agility, improve customer loyalty and methods, proprietary assets and tested critical to have a platform that is agile, increase productivity. deliverables to increase success, flexible and scalable to address their certainty and user adoption to ensure needs today and in the future. Working together, Accenture, Avanade that potential business benefits are Accenture and Avanade bring your and Microsoft offer services and realized and the transition process is customers, partners and your business solutions for: smooth. together with technology like Application Development Collaboration Microsoft Dynamics CRM that transforms the customer experience Custom enterprise application In a global economy, teams can often around interactions that drive more development provides you with an be dispersed widely across countries profitable relationships. Our solutions alternative to packaged solutions, and time zones, but they need to share go beyond sales, marketing and creating the application development content, information and ideas as if service to deliver industry-specific flexibility you require at speed and at they were in the same room. Creating capabilities that result in improved lower cost. Leveraging Microsoft . NET, an effective platform for collaboration productivity and efficiency at a the Microsoft stack, and Agile is essential. Using Microsoft Office 365, fraction of the price. development methodologies, our Microsoft Lync Online or Lync Server, services emphasize engaging user SharePoint Online or SharePoint Server, Enterprise Resource Planning experiences, faster time to results and and Yammer, our Enterprise Enterprise Resource Planning (ERP) transformative digital solutions that Collaboration services transform how services underpin many organizations’ unlock new value and create you work together by connecting abilities to operate in economies and competitive advantage. people, improving content sharing and industries that are subject to rapid optimizing processes with services for Data and Analytics change, creating opportunities and unified communications, social challenges. Using Microsoft Dynamics Data is digital’s core currency, so computing, content management, AX, Accenture and Avanade turning data into a strategic asset is a portals and applications. implement industry-specific business imperative. Whether it’s enterprise resource planning solutions organizing your data, creating for agile, flexible and tightly integrated governance and strategy, data operations. Most importantly, our warehousing, or applying industry, solutions are scalable, flexible, cost- mobile or predictive analytics, effective and designed to boost Accenture and Avanade are the experts business productivity and profitability. at combining your Microsoft data – across Microsoft SQL Server, Microsoft SharePoint Server and more – with the world’s data, turning it into strategic information and actionable insights.

7 Infrastructure Mobility

From the data center to the desktop, In today’s hyper-connected world, our Infrastructure services help you mobility is an imperative for engaging gain greater business agility, faster your customers and enabling your time-to-value and improved workforce. Accenture and Avanade’s operational effectiveness with Mobility solutions drive better solutions that empower you to collaboration, communications and create dynamic digital workplaces greater agility across your organization and innovate how work gets done. to enable work to happen beyond traditional boundaries as safely and Our services enable modern securely as possible. ecosystems that support work from any device, allow new collaborative User Experience business processes, streamline application and operating system User expectations are soaring as management and create a more the gap widens between the modern flexible approach to deploying technology consumer experience and services on private cloud the applications employees use at environments. work. Our User Experience services help you to build beautiful, intuitive, Managed Services modern experiences with versatile access that enable more satisfied The cloud – whether public, private customers and productive employees. or hybrid – has revolutionized IT infrastructure, development and management, enabling IT to offload the burden of upgrades and maintenance to focus instead on delivering business value. Accenture and Avanade help companies drive growth, reduce cost and improve agility by delivering innovative managed services that transform the economics of IT.

8 Delivering Results: Improved Customer Experience A well-known global airline transformed the in-flight experience when it equipped all flight attendants with Windows phones and a specialized POS system that uses Microsoft Dynamics for Retail. In-flight transactions are processed rapidly with nearly real-time credit card processing. A “Bank of the Customer” scenario came to life for a bank that lacked integration, not to mention a strong technology platform. A Dynamics CRM solution optimized for the financial services industry helped this bank centralize customer information and build a robust collaboration portal.

9 10 Digital and cloud are here to stay. So are Accenture, Avanade and Microsoft. Talk to us about how the combined power of our alliance can help your organization navigate the shifting landscape of your industry and the global marketplace. We can help you transform your business to embrace the digital revolution, enabling you to be agile, innovative, competitive and poised for long-term success.

11 For more information on how About Accenture About Avanade Accenture, Avanade and Microsoft Accenture is a leading global Avanade is the leading provider of can help you build a strong professional services company, innovative digital and cloud-enabling foundation for growth and providing a broad range of services and services, business solutions and improve performance through solutions in strategy, consulting, digital, design-led experiences, delivered innovative and cost-effective technology and operations. Combining through the power of people and the business solutions based on unmatched experience and specialized Microsoft ecosystem. Majority owned Microsoft technologies, skills across more than 40 industries and by Accenture, Avanade was founded all business functions—underpinned in 2000 by Accenture LLP and please visit: by the world’s largest delivery network— Microsoft Corporation and has www.accenture.com/microsoft Accenture works at the intersection of 29,000 professionals in 23 countries. business and technology to help clients Visit us at www.avanade.com. www.avanade.com improve their performance and create About Microsoft www.microsoft.com/accenture sustainable value for their stakeholders. With more than 394,000 people serving Founded in 1975, Microsoft (Nasdaq “MSFT”) clients in more than 120 countries, is the worldwide leader in software, Accenture drives innovation to improve services and solutions that help people the way the world works and lives. Visit and businesses realize their full us at www.accenture.com. potential. Visit www.microsoft.com.

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