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Oracle Utilities Customer Care And Billing Operations and Configuration Guide Ver 2.3.1 E18371-01 August 2010 Oracle Utilities Customer Care And Billing Operations and Configuration Guide, Ver 2.3.1 E18371-01 Copyright © 2007 - 2010 Oracle. All rights reserved. The Programs (which include both the software and documentation) contain proprietary information; they are provided under a license agreement containing restrictions on use and disclosure and are also protected by copyright, patent, and other intellectual and industrial property laws. Reverse engineering, disassembly, or decompilation of the Programs, except to the extent required to obtain interoperability with other independently created software or as specified by law, is prohibited. The information contained in this document is subject to change without notice. If you find any problems in the documentation, please report them to us in writing. This document is not warranted to be error-free. Except as may be expressly permitted in your license agreement for these Programs, no part of these Programs may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose. If the Programs are delivered to the United States Government or anyone licensing or using the Programs on behalf of the United States Government, the following notice is applicable: U.S. GOVERNMENT RIGHTS Programs, software, databases, and related documentation and technical data delivered to U.S. Government customers are “commercial computer software” or “commercial technical data” pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the Programs, including documentation and technical data, shall be subject to the licensing restrictions set forth in the applicable Oracle license agreement, and, to the extent applicable, the additional rights set forth in FAR 52.227-19, Commercial Computer Software--Restricted Rights (June 1987). Oracle USA, Inc., 500 Oracle Parkway, Redwood City, CA 94065. The Programs are developed for general use in a variety of information management applications. They are not developed or intended for use in any inherently dangerous applications including applications which may create a risk of personal injury. If you use the Programs in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy and other measures to ensure the safe use of the Programs. Oracle disclaims any liability for any damages caused by use of the Programs in dangerous applications. The Programs may provide links to Web sites and access to content, products, and services from third parties. Oracle is not responsible for the availability of, or any content provided on, third-party Web sites. You bear all risks associated with the use of such content. If you choose to purchase any products or services from a third party, the relationship is directly between you and the third party. Oracle is not responsible for: (a) the quality of third-party products or services; or (b) fulfilling any of the terms of the agreement with the third party, including delivery of products or services and warranty obligations related to purchased products or services. Oracle is not responsible for any loss or damage of any sort that you may incur from dealing with any third party. Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may be trademarks of their respective owners. Oracle Utilities Customer Care And Billing Operations and Configuration Guide (Ver 2.3.1) Table of Contents Introduction................................................................................................................................4 Updates to This Documentation..........................................................................................4 Other Documentation..........................................................................................................4 Architecture................................................................................................................................5 Roles and Features.............................................................................................................6 Concepts....................................................................................................................................9 Environment ........................................................................................................................9 Administration User Id and Group.......................................................................................9 Directory Structure ............................................................................................................10 Environment Variables......................................................................................................14 Common Application Logs ................................................................................................17 Attaching to an Environment.............................................................................................18 Utilities .....................................................................................................................................20 splenviron – Set Environment variables............................................................................20 configureEnv – Setup Environment settings.....................................................................22 spl – Start/Stop Environment ............................................................................................22 genappvieweritems – generate AppViewer ......................................................................24 genoasdeploy – Deploy on ORACLE Application Server .................................................25 genoc4jdeploy – Deploy on OC4J ....................................................................................26 genupdatewar – Generate J2EE WAR and EAR files ......................................................26 genwasdeploy – Deploy on WebSphere...........................................................................27 genwasstubs.sh – Generate WebSphere Stubs for business application server.............28 initialSetup – Reset configuration to template ..................................................................29 Common Operations ...............................................................................................................31 Starting an Environment....................................................................................................31 Stopping an Environment..................................................................................................35 Monitoring................................................................................................................................39 Monitoring Regimes ..........................................................................................................39 Monitoring Client Machines...............................................................................................40 Monitoring Web/business Application Server ...................................................................42 Configuration ...........................................................................................................................45 Configuration Files ............................................................................................................45 Web Browser Configuration ..............................................................................................51 Web application server Configuration...............................................................................52 Business Application Server Configuration.......................................................................65 Miscellaneous Operations And Configuration .........................................................................78 Enabling Email Logging from Log4j ..................................................................................78 Installation of decoupled servers ......................................................................................79 Overriding the default Oracle database connection information.......................................81 Automatic shunning of Child COBOL JVM's.....................................................................82 Cache Management..........................................................................................................83 Copyright © 2007 - 2010, Oracle. All rights reserved. Page iii Operations and Configuration Guide (Ver 2.3.1) Oracle Utilities Customer Care And Billing Contents Introduction Architecture Concepts Utilities Common Operations Monitoring Configuration Miscellaneous Operations And Configuration Introduction Welcome to the Oracle Utilities Customer Care And Billing Operations and Configuration Guide for Ver 2.3.1. This guide outlines the technical concepts for operating and configuring the product on its platforms as outlined in the product installation documentation. Note: All examples and screen captures are used for publishing purposes only and may vary from the actual values seen at your site. Note: For publishing purposes the Oracle Utilities Customer Care And Billing product will be referred to as "product" in this document. Contents Updates
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