THEBUSINESS THE INDEPENDENT MAGAZINE FOR , WEST HANTS AND SALISBURY

No. 179 JULY/AUGUST 2014 Established 1994

Optimism returns to marine industry

Delivering your news to business leaders for 20 years FEATURING: BUSINESS NEWS | FINANCE MATTERS | LAW LINES | SPECIAL FEATURES For the latest news visit the website at www.bizmag.co.uk people on the move Accounting & Finance, IT, BOND WILLIAMS HR, Office & Commercial 01202 sponsored by PROFESSIONAL RECRUITMENT www.bondwilliams.co.uk 233777 Contents National award New head of Expansion continues at Bond Williams New CFI appointed Office organiser On the front World record attempt at PSP Bennington Green has appointed insolvency Boat Show 2014 Victoria Swann as Office Manager. page 27 Victoria has joined the firm to ensure that efficiency and professionalism is maintained as 2 people on the move the firm continues to increase in business news - Enter the 2014 Dorset Business Awards size. 4 Immigration 12 finance focus - VAT changes 14 special feature - The Agency Bournemouth -based business matters network news woman, Sally Anne Butters, L-r: Ollie Pennington congratulates new 20 received her latest accolade as CFI Jim Hammett 21 law lines - Help to Buy creates new legal specialism Woman Service Provider of the Year In 2006, Jim Hammett began at the 2014 NatWest EWIF Awards his career in the helicopter 22 employment talk in central London. Her marketing industry by learning to fly with 24 techno times - Cyber war is lost company Coconut Creatives Lester Aldridge has announced Back l-r: Aaron Gunton, Robin Brian, Philippa Jones, Suzanne Sherriff, Laura Webb, Hannah Montagu-Clark, Samantha Tomlinson Bournemouth Helicopters. After specialises in franchise recruitment that Partner Theo Anderton has Front l-r: Robert Bond, Louise Woodward, Clare Dear, Joy Bruce, Lucy Williams, Claire years of study and training both in 26 special feature - Boating Business Bond marketing, helping franchisors joined the firm’s London office to the UK and the USA, Jim’s first job 29 rural focus to build strong networks of head up the team. Three new members of staff have recruitment team supporting the as a flying instructor was offered franchisees through multi-faceted joined the team at Bond Williams senior consultants with the ever by Bournemouth Helicopters in 30 Rowan White Photographic - Telling stories in pictures marketing campaigns. Watershed writer Professional Recruitment based in demanding resourcing and admin 2011. He has now been appointed and words Bournemouth. functions. as the company’s Chief Flying 32 bournemouth news VoIP Unlimited Samantha Tomlinson joins the The expansion of the business Instructor (CFI). strengthens team growing accounting and finance in recent years has also created 35 Exelin in Dorset recruitment team. Hannah a new role for a long standing Legal specialists 36 office spot Montagu-Clark (permanent member of staff; Laura Webb Blanchards Bailey LLP Solicitors Moore Blatch has appointed jobs team) and Lucy Williams takes up a new role as Compliance has appointed Tara Knight Simon Kenny as a senior solicitor 37 the driving force (temporary jobs team) are working & Business Support Co-ordinator. and Lucy Mitchell to the firm’s to launch its new immigration 38 the voice - Banks behaving as ‘SME Slaughterhouses’ within the office and commercial Blandford office. service.

DORSET’S LEADING INDIAN RESTAURANT EST 2000 DATES TO REMEMBER L-r: Adam Bialy, Lorraine Meeks and Kevin Knaggs The main office for ‘The Business’ Kevin Knaggs and Adam Bialy Bridport-based Watershed PR magazine will be closed for join the VoIP support team has expanded its team with the summer holidays from 7th July as line support technician appointment of Anne King as an until 22nd July 2014. and systems administrator Account Manager. o F CorF e MUllen respectively, and Lorraine Meeks Please e-mail correspondence to Editor: Gill Bevis has been appointed as company Bright sparks [email protected] accountant. The September edition has a copy Tel: 01425 471500 VAT man date of 8th August for editorial E-mail: [email protected] submissions. Website: www.bizmag.co.uk

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A solar PV company has appointed Free HoMe DeLiVerY WiThin 4 MilE RadiuS MiniMuM oRdER £15 two business development dElivERy ovER 4 MilES Will incuR £1 chaRgE pER MilE The Business magazine is mailed free-of-charge to named business managers as it expands across the people within Dorset, West Hants and Salisbury. Recipients are £10 off any order over £50 (mAX. 6 people) occasionally contacted to maintain correct mailing details and to south. provide information regarding special features. Contact us to receive Renewable Energy Investments, the magazine or to be removed from the mailing list on 01425 471500. Opinions expressed within this publication are those of the contributors and not Experienced VAT specialist Chris which is based in Ferndown, has OPEN 7 DAYS A WEEK necessarily of the publisher. Every effort is made to ensure the accuracy of the 12PM & 2.00PM & 5.30PM - 11PM contents of The Business, but legal responsibility cannot be accepted for errors, Hall has joined the office recruited Zara Thorn and Sean omissions or misleading statements. The Business is fully protected by copyright. www.tajindiancorfemullen.co.uk Nothing contained within this magazine may be reprinted or reproduced in whole of international accountancy and McSorley to meet increasing 218 Wareham Road, , Wimborne BH21 3LN or in part without the written permission of the publisher. business advisory firm, Mazars. demand. © The Business (Dorset) Ltd 2014 All rights reserved Like us on Facebook 05/09/2013 16:12 ISSN 1354-3806

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Wordcaster Public Relations WPR Business News The Secret of Success is not to be a Secret Tel 01202 874079 • [email protected] Shops honoured in Poole Talented traders and Farnborough Airshow sensational shops from across GF Electrical Poole were recently celebrated evolves its service Doing business at at the town’s annual Top of Celebrating 10 years in the Farnborough Airshow 2014 electrical industry this year, GF Brian, Lucy and Sophie Maidman at Store & Secure. the Shops awards. Electrical, based at Holton Heath Bournemouth-based KDC Group is to exhibit at the renowned Farnborough International Airshow in July. The trade show, which runs Sponsored by Sibbett Gregory in Poole, continues to grow its Store & Secure doubles its size from 14th – 20th July, is staged every two years and is regarded as one and Breeze Volkswagen, the customer base through offering Bournemouth-based self-storage company Store & Secure has doubled of the world’s largest exhibitions and air shows. The 2012 event saw over retail BAFTA’s were attended various innovative services, its size with the addition of 27,000 sq ft of storage space. 1,500 exhibiting companies, 107,000 trade visitors and over US$72bn of by more than 90 retailers and including lighting upgrade The latest fit-out of storage units cost £300,000 and provides bigger confirmed orders or commitments. representatives from across Poole. reports which calculate the units for local businesses, which can now self-store from three square KDC provides engineering services and resources to high technology A ceremony at the Quay Thistle payback period and return on feet up to 450 square feet. investment for every job. industry sectors, and is particularly active within the aerospace, defence Hotel saw the Dolphin Shopping The company – located behind Castlepoint – also provides suites of Managing Director, Gary and space industries. Through its projects division, and in association Centre-based Animal store win serviced offices of various sizes, available for rent at short notice and for Fisher said, ‘By installing our LED with partner company Ferchau Engineering, the company provides Best Overall Multiple Retailer, and Wave 105’s presenter, Steve based clothes shop, In Tide. any length of time, and 120, 24-hour, drive-up storage units. lighting, energy consumption and technical and project management of civil and military projects. Marshalls Pet Food Store from Power announcing the winners Individual staff members were subsequent electricity bills for Support solutions include design and analysis, safety and reliability Ashley Cross and Shoe Doctor on which included Lush and HNB also recognised, with Jon Rabbets many of our commercial clients A&T WIN STAR COMPANY AWARD and systems. KDC also offer tailored staffing solutions for engineering Wimborne Road, jointly win Best Salons for Best Customer Service, from Guitar Mania on Ashley have been greatly reduced. Management and staff at Alan & companies, including permanent and contract positions and covering Overall Independent Retailer. plus The Little Sweetie Shop in Road winning the Outstanding ‘What’s more, the average Thomas Insurance Group (A&T) white and blue collar skill sets. The event, organised by Poole Broadstone for the best use of Customer Service Award and life expectancy of an LED light are celebrating after scooping During the week, the company will be demonstrating its brand new Town Centre Partnership and Social Media marketing. Best Sandra Slone from Synergy fitting is over five years, so the the Star Company award at the recruitment website and showcasing some of the services and expertise supported by the Borough of window display went to River runner up. reduction of costly lamp changes recent Rock Star Awards 2014 that have made KDC one of the south’s leading engineering consultancy Poole’s Economic Development Island and for a second year in The Dolphin Shopping Centre and maintenance will result in organised by Rock Recruitment. and recruitment companies. team, was a huge success with a row Poole’s Lower High Street Award went to Lumin-Essence. additional savings.’ Beating off stiff competition from nine other local companies in their category, the commercial insurance specialists, who have offices in Poole and Gillingham, were presented with their award at a prestigious ceremony and dinner at the O2 Academy in Bournemouth. Local law firm Frettens, who sponsored the Star Company award, were searching for a company that is dedicated to hiring, training and promoting from within, therefore offering opportunities and rewards to stars of the future. Logik is a Carbon Neutral company Thinking differently and using the Commercial Insurance very latest smart technology can reduce your carbon emissions and • Only independent broker in Dorset with prestigious Chartered Insurance Broker status really make a difference. Rob Cullen, Managing Director of • Dedicated team of experienced commercial insurance experts based in Poole & Gillingham Logik says, ‘In 2004 we wanted to make a difference, so we started by • Competitive premiums from the UK’s leading insurers looking at the technology available and how it would impact on how • Policies tailored to the needs of each business we were sharing, photocopying and printing our information so that we • Discounts and enhancements negotiated on behalf of clients could be efficient and reduce our carbon footprint. ‘We are now a certified Carbon Neutral Company and proud of it.’ • Free risk management service for every client to help with issues such as health & safety and training Toshiba multifunctional photocopiers (MFPs) and network printing equipment using the very latest LED technology, together with print Contact us for a free review and no obligation quotation management software such as PaperCut MF and Toshiba Fleet Manager, can reduce waste, reduce costs, improve productivity and help your 01202 754900 company become greener. The team at Logik can show you how! [email protected] Logik has also offset over 90 tons of carbon emissions and invests in the African Carbon Management Project producing energy efficient Alan & Thomas Insurance Group is a trading name of Alan & Thomas Insurance stoves which prevent the release of carbon dioxide when cooking with www.alan-thomas.co.uk Brokers Ltd who are authorised and regulated by the Financial Conduct Authority fuel intensive open fires. For a free print audit please call 01202 873366.

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Asahi British Beach Polo Activity in the UK Championships 2014 takes Kick start the Celebrity rugby lunch VIsualEx manufacturing sector place Sandbanks, Poole on new season set to be a scrum-raiser launches remained solid in May, and 11th-12th July 2014. output is expected to rise l www.sandpolo.com strongly in the next three months, the latest CBI Industrial Medvivo Group Ltd has Gareth Dix with one of the new LED car park lights. Trends Survey shows. acquired Magna Careline Ltd from the Magna Housing Group. Watt a waste! UK outdoor retailer Mountain The acquisition will now see Castlepoint targets energy costs Warehouse has opened a Medvivo’s private and business brand new store located on East Bournemouth’s Castlepoint Shopping Park has, over seven years, customer base rise to around Street in Bridport. focused on recycling waste and last year achieved a milestone by 30,000. achieving zero waste to landfill. Now the management team is stepping Luxury organic skincare and spa specialist ila has signed up The Chine Hotel in up its ongoing fight against energy wastage as part of its eco-friendly Sandie Simmonds Bournemouth is continuing mandate. Over recent months Gareth Dix, Senior Electrical Engineer award-winning digital agency Celebrating its 10th successful its season of Sizzling BBQ at the park, has been working high above the top deck of the car park Redweb to design and build its year, Power & Transmission Wednesday, featuring live replacing over 100 of the original bulbs with new energy saving LED new website. Review, is launching the UK’s entertainment, between 4pm lighting. first online exhibition interactive Spectrum Property Care has and 6pm throughout July and Peter Matthews, General Manager at Castlepoint, said that the £35,000 Diverse Abilities Plus, Dorset’s disability charity, is all set for its fourth launched an apprenticeship investment will contribute to their battle against bills and energy trade show, VIsualEx. Allowing its August, subject to weather. programme pledging to take annual rugby lunch on 5th September at Hoburne Holiday Park in wastage: ‘Since 2004 Castlepoint has saved an average of 100,000 customer-base clientele, to attend on 50 apprentices over the next Bournemouth Chamber of Christchurch, thanks to local business sponsors Saffery Champness kilowatts per hour each year, but achieved a saving of 41,000 kilowatt a specific trade show without Clive Robbins and Geoffrey Smith five years, including eight this Trade and Commerce has Chartered Accountants, Kemp Jones Solicitors and Barclays. hours last year. Our aim now is to minimise the power we use to light leaving their desk! A surprise celebrity guest speaker as well as David Duckham MBE, year. announced its three chosen Poole Town Football Club is on the centre down to only 1 million kilowatt hours per year, without Along with these celebrations, an on-going and enthusiastic supporter of Diverse Abilities, will be charities for 2014; BHCA, Lewis target for completing all the reducing the safety and comfort of our shoppers. We have 211,000 Tony Letts, Proprietor of Internal The Shield Group, a total entertaining the attendees on the day. David, the England, Barbarians Manning Hospice and Wessex upgrades necessary at the Tatnam kilowatt hours to lose! The installation of the new car park lighting Affairs, is taking a back seat in security solutions provider, has and British Lions legend and known in his day for his great pace, Cancer Trust. ground where JJPR & Events has will also mean less time required on maintenance and the lights are the business and has promoted, been awarded a £3.6m contract swerves and side step, is sure to provide an amusing after-dinner controlled by both sensors and timers to be even more efficient.’ Shards Art Exhibition is back secured award winning Rockley Sandie Simmonds to Production to provide security services at speech. Future plans include LED lighting for the lower level car park which again in August 2014 at the Park as the new main sponsor to Director. Sandie has been with Bournemouth University over Tickets are priced at £49 per person or £475 per table of ten. already has energy saving lighting in sections that automatically dims Bournemouth International kick start the new season. DW 2014 123 X 185 29/4/14 11:02 Page 1 Internal Affairs Publishing for over the course of 10 years. Contact Sharon Wells on 01202 718266. when sensors detect no movement. Centre. It is one of the largest The directors of the club have 17 years. art exhibitions to be held on the been massively appreciative south coast. of main sponsor A Plan Poole’s support over the past five The world’s no. 1 business coaching * Thinking Juice has been seasons and now look forward to firm ActionCOACH launches in Dorset, appointed as digital agency welcoming Rockley as the club’s based in Poole by the London retail giant new partner. Westfield. The brief, originally Poole-based entrepreneur James Akin- for one project has led to the Smith has established and grown seven agency winning four large Business businesses over 30 years, and now works closely with business owners to campaigns for 2014 and 2015. boost as WSX support them in achieving their vision Pommery Dorset Seafood Enterprise with structured one to one coaching and Festival takes place in mentoring with a difference. Weymouth’s 17th century Old helps by air, Based on his real world business Harbour on the 12th and 13th land and sea experience combined with the proven James Akin-Smith July this year. sales, marketing and business management systems of ActionCOACH Firms active in aviation, marine – the world’s number 1 business coaching firm*, James can provide The Glenigan Index, which and engineering are in line for you, the business owner with short-term assistance and long-term covers the value of projects free mentoring and coaching support to increase your turnover, margin and profits. starting on site from March to under a dedicated package of ‘Spending a little time with me each week working ON your business May, is 20% higher than a year help from WSX Enterprise. rather than always working IN it, will have a huge effect. We’ll ago - the biggest increase since The not-for-profit support implement strategies and tactics that will increase your sales and January. organisation has been appointed profits, get your team working more effectively and create more time to deliver a government-funded in your life. My goal is help you see your vision for the future and to Hamworthy Heating has programme in the south east help you reach and enjoy the financial and lifestyle benefits.’ provided mock job interviews called Air, Land and Sea. In a recent independent survey of Action coached clients 97% would for pupils at Carter Community It enables companies to receive recommend coaching to other SME’s. School in Hamworthy as part up to 20 hours of free one-to-one Take action now, call for a complimentary consultation on of a ‘Young Enterprise’ scheme help and advice over the coming 0845 520 5005. to help young people develop 12 months from a skilled and e-mail: [email protected] the key skills needed to move experienced mentor. web: www.actioncoach.com/jamesakinsmith into work, further education or * Based on the ranking that we have received in the Entrepreneur Magazine’s ‘Franchise 500’ for l training. www.wsxenterprise.co.uk the current year.

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Retail sales continued to grow steadily in the year to May, for AEROFLEX the sixth consecutive month, ACQUIRED although at a slower pace than in April, according to the CBI’s Aeroflex Holding Corp., a leading global provider of high latest Quarterly Distributive Angela Fletcher and winners Trades Survey. performance microelectronic components and test and The World Cup is good news measurement equipment, has Rock Star winners unveiled for Peeks, the party supply announced that it has entered Rock Recruitment Specialists held the Rock Star Awards ceremony company based in Christchurch, into a merger agreement with on 5th June at The O2 Academy Bournemouth. The awards recognise as it estimates it will sell close to Cobham Plc. Dorset’s outstanding employees, students and entrepreneurs aged 16- a million St George Cross items L-r: Palmers Brewery Chairman John Palmer and Tenanted Trade 26 and the companies that develop them into the stars of the future. Under the terms of the Director Jayson Perfect in total – more than any football Seven fantastic individual winners, who are excelling in their business transaction, Cobham will acquire tournament before. achievements, were unveiled and presented with a trophy on stage in Aeroflex for $10.50 per share in PALMERS INVESTS £1M IN front of 373 members of Dorset’s business community. In addition, a Entry for Britain’s first- cash. Total transaction value is company award was presented for a local business that goes above and ever Investec Food & Drink approximately $1.46bn, including FLAGSHIP PUB UPGRADE beyond in training, developing and identifying opportunities for growth Restrictive covenants in Entrepreneur of the Year 2014 the assumption of Aeroflex’s net Palmers Brewery in Dorset has invested more than £1m in transforming for their staff. closes on 12th September. debt of $540m at 31st March, a beachside pub into one of the landmark attractions on the Jurassic employment contracts Each award is sponsored by a local company, demonstrating their l www.investecfoodanddrink 2014. Coast. interest in championing young people, developing their employability The Employment team at Lester Aldridge comprises specialist entrepreneuroftheyear.com The Anchor Inn at Seatown has long been famous for its idyllic and business skills. lawyers across Dorset and Hampshire. In this issue, Sue Evans, Nuffield Health Bournemouth seaside location. Palmers Brewery has spent seven months carrying Partner, answers some frequently asked questions about New chapter The Bournemouth University Star of the Future: Hospital has signed up to out extensive work to upgrade the facilities, creating a stunning terrace restrictive covenants. Lee Merchant (21) - Nominated by his placement employer, Borough of the Speak Out Safely (SOS) for Dorset firm overlooking the beach and three boutique-style guest rooms with Poole What is a restrictive covenant? campaign, an initiative sweeping sea views. The Bournemouth University Star of the Future - Under 19 category: Restrictive covenants often appear in employment contracts and to encourage NHS and There’s a spacious family changing room and shower for customers to restrict former employees from engaging in certain activities for a independent healthcare freshen up before relaxing with drinks or a meal. Charlie James-Peers (18) - An inspirational student at Bournemouth & particular period of time after their employment has ended. providers to actively encourage In the last two years Palmers has invested more than £4m in upgrading Poole College who has a love for learning and a thirst for knowledge. The Breeze Volkswagen Rising Star of the Future: frontline staff to raise an alarm its pub estate. The spend is set to continue with plans for a landmark A restrictive covenant will only be enforceable if it protects a “legitimate if they believe they have restaurant with rooms in Lyme Regis and the brewery is on the lookout Alice Jeans (19) - Alice has a great passion for AFC Bournemouth and business interest”. The restriction must not be wider than necessary witnessed poor practice, and to for further acquisitions. has worked there since the age of 14, selling tickets at the weekend. to protect that interest and so must be limited in time or even protect them if they do. The Inspire Entrepreneur Star of the Future: geographical area, otherwise it will be deemed unlawful for being a Michael Pocock (23) - originally a very successful salesman, Michael restraint of trade. Martin & Co (UK) Ltd fought Why not try something different? has had a number of business initiatives that he has successfully off stiff competition from both What are the different types of restrictive covenants? implemented. large and corporate letting The 3 main types of restrictive covenant are: agents and was awarded Bronze TheStoneLounge The WDS Inspirational Star of the Future: - non-solicitation clause: this type of restriction can prevent an Nathanial Hawley (22) - Nat believes in empowering people to better for Best Large Letting Chain at L-r: Tracey Cooke, Harry Bidgood Elegant dining on Hot Volcanic Stones employee from contacting particular clients or former colleagues. the Estate and Letting Agent and Karen Bidgood. themselves. - non-dealing clause: this type of restriction can prevent an employee from dealing with particular clients or business contacts. Awards 2014. Dorset-based design agency The Fire Radio Media Star of the Future: Jasper Taylor (20) – with a keen passion for Multimedia Journalism, - non-compete clause: this type of restriction can prevent an Maidman’s Ltd has been Chapter 2 is re-branding as The Business lunches welcomed Jasper has already achieved a lot and it is easy to see him becoming a employee from working for a competitor or setting up a competing acquired by friendly rival Impressive Group. business. household name in sports journalism. White & Company Plc for an The Impressive Group will still undisclosed sum. be owned and run by Directors The Beach Weddings Bournemouth Hospitality Star of the Future: How can I ensure that the restrictive covenants will be and Co-founders, Karen Bidgood Christian Clark (20) – Christian works at the Chewton Glen Hotel enforceable? Britons have seen a three £5 OFF THE À LA CARTE STONE MENU and Tracey Cooke with the The Ageas Bournemouth Apprentice Star of the Future: Care should always be taken in drafting restrictive covenants to ensure percentage point rise in their addition of Harry Bidgood as a FOR READERS OF THE BUSINESS Rachel Benjamin (23) that they are enforceable. They should be tailored to reflect each disposable income over the last employee’s role, seniority and circumstances; it is likely that different third Director. The Frettens Solicitors Star Company: quarter, according to the latest restrictions will be applicable to different employees and should be kept The Impressive Group will Two meeting rooms available for private dining Alan & Thomas Insurance Group – has been instrumental in Disposable Income Index from ISA under review as employees progress to more senior positions. continue to deliver the same developing a national apprentice programme designed to be a real provider Scottish Friendly. Mini conference facility | Internet access high level of design that has alternative to university. What do I do if a restriction is breached? Tops Day Nursery in Poole has become well renowned with celebrate relax enjoy party l www.rockstars.uk.com You may be able take legal action against a former employee if they received a ‘Good’ rating from Chapter 2 – branding, brochures, great music cocktails wine bar act in breach of the restrictions. You may also be able to obtain an Ofsted, in its first inspection catalogues and design for web. injunction prior to any breach taking place. since 2008. The new services include an Boscombe regeneration The Police & Crime in-house photography studio, NewRiver Retail, owners of the Sovereign Shopping Centre in For further information please contact: Commissioner is holding the point of sale items, promotional Boscombe, has acquired the former TJ Hughes department store second annual ‘Putting Crime product lines, charity fundraising building that sits adjacent to the Sovereign Centre and shares an Sue Evans, Partner Out of Business’ Conference , merchandise and e-drops, in fact, access point. The 45,000 square foot store has been vacant since 01202 786310 on Tuesday 4th November, at anything that needs designing. Open Monday to Saturday 10 - midnight and Sunday 10 - 4pm TJ Hughes went into administration in 2011. The acquisition marks [email protected] the Bovington Park Conference 10 -12 Victoria Road | Ferndown | Dorset | BH22 9HZ progress in NewRiver Retail’s strategy to improve and reposition the www.lesteraldridge.com/blog centre near Wool. 01202 893046 | www.thestonelounge.net centre, which includes a major redevelopment of the combined site.

Stone_Lounge_A4_Wimb_Life_Mag_v2.indd 1 17/06/2013 08:54

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The Dorset Business Awards 2009 Gala Dinner Business Wellness Blue Chip extends partnership with Enter the 20th annual Dorset Business Awards This year’s winners will be announced at the prestigious Global Knowledge to offer 1,200 Following the launch of the 2014 Dorset Business Awards, in Nuffield Health IT courses nationwide association with the Daily Echo and Dorset Echo, the search is now Excellence in Customer on for the brightest and best businesses in the region. Service Award Dorset Business Awards Gala Dinner to be held in IT specialist and IT Organised by the Dorset Chamber of Commerce and Industry and This award will recognise training provider, Blue also backed by one of the south’s leading radio stations, Wave 105, the business that can the Concert Hall of The Lighthouse, Poole at Chip has announced an there are 10 awards open for entry this year, including three new demonstrate across its enhanced partnership categories: Business Growth Award, backed by new sponsor Advanced practices a commitment to 7pm on Friday 11th December 2009. with training experts Exchequer, Dorset Export Award, sponsored by Atlas Elektronik UK, last providing the very highest Global Knowledge (GK), year’s winner of the Company of the Year Award, and the Excellence in level of customer service. heralding changes and Innovation Award, sponsored by Dorset Chamber of Commerce and Judges will look for entrants further expansion to an Industry and Liz Lean PR. The Dorset Business Awards also welcomes who have listened and Sponsors of the 20th annual already extensive training Santander to the sponsor line-up as co-sponsor of the Company of the responded to customers’ Dorset Business Awards Tickets Cost services portfolio, whilst adding further locations and Virtual Learning to Year Award. needs in order to gain a thorough understanding of their customer base. those seeking first class IT training from anywhere in the UK. Business Engagement with the Community Award, Princecroft Willis Family Business Award Oliver Bruffell, Training Manager at Blue Chip explains, ‘By extending sponsored by J.P. Morgan It is widely recognised that back pain, neck pain and headaches are a This award will celebrate the accomplishments and contributions Dorset Business Members £75 plus VAT our existing partnership with Global Knowledge we now offer more The winner of this award will be able to give details of community few of the leading causes of absenteeism in the workplace, resulting in of family businesses that make an impact on the Dorset business than 1,200 instructor-led courses covering multiple leading IT vendors, initiatives, particularly those that involve employee engagement, and huge costs to companies from staff being unable to work. community. The winning business will be performing strongly and will with training facilities in Leeds, Wokingham, Bristol and London in illustrate the impact these have had on the local community. Any Dorset Non Members £85 plus VAT At Castle Lane and Fordingbridge Chiropractic Clinics the aim is not be judged on longevity, innovativeness of the original business concept, addition to Blue Chip’s existing facilities at Poole and Southampton. A school, voluntary organisation, charity or local community initiative can only to treat individual patients for these complaints, but also to assist number of generations the business has survived, profitability and key enhancement is Blue Chip’s utilisation of Global Knowledge’s unique nominate a local business to enter this award but the nominated business companies in promoting wellness and optimal health in their workers, involvement in the community. Table of 10 Class-Connect delivery method, that facilitates the delivery of high-level will need to submit the entry. regardless of the work environment. Retail Experience Award, sponsored by the Dolphin Shopping Centre courses, that have previously been limited to London-based training Business Growth Award, sponsored by Advanced Exchequer Chiropractors from both clinics are happy to attend your workplace to Open to any independent retailer based in Dorset, the Retail Experience centres. Open to any SME with up to 250 employees, this award will recognise give a Wellness talk to employees. Award will be presented to the retailer recognising and delivering clear Dorset Business Members £700 plus VAT ‘By deploying a high quality HD mobile training teleconferencing suite the significant role small companies play towards the economic growth The purpose of these talks is to educate staff and inspire them to be entrepreneurial spirit, business acumen and excellence in customer connecting to the classrooms in Poole, Southampton or even direct to and vitality of Dorset. SMEs entering will be able to demonstrate a strong pro-active and take action when it comes to their health. service. Non Members £800 plus VAT a client site via a high capacity managed network, delegates receive aspiration for significant growth building upon an existing track record of Workstation and individual assessments are available as well as The awards campaign will culminate in a prestigious gala dinner a premium, real time experience and the same hands-on, interactive increased sales, profit and/or employment over the past three years. discounted rates for staff members who require further consultation ceremony on 27th November at the Bournemouth International Centre. For further information learningor experience,to enter without being on-line limited to London. Instructors Dorset Export Award, sponsored by Atlas Elektronik UK and treatment. l www.dorsetbusinessawards.co.uk Interested in purchasing a table or tickets? presenting from one location and delegates attending from other This award will pay tribute to the success and innovative approaches centres, are able to interact with the instructor and other delegates of Dorset export companies which have been trading for at least three log on to www.dorsetbusinessawards.co.ukusing video and voice conferencing.’ years. Extending across all sectors, this award is a celebration of the E-mail [email protected] or Castle Lane Clinic This is a significant development for Blue Chip, whose training is contributions the region’s exporters have made to both the county and Fordingbridge Chiropractic Clinic renowned across the industry with both vendors and delegates. The international economy. telephone 01202 714812 to reserve your place. or contact Shirley Ewart additionalon 01202 training centre locations 714812 and virtual learning enables Blue Entrepreneur of the Year Award, sponsored by Bournemouth Chiropractic Care for Businesses Chip to offer training on a national basis in line with its growing national University Reasons to Enter footprint and customer base. This award will honour an entrepreneur, team or company who has • Increased credibility - An award win or shortlisting can act as demonstrated the realisation of their entrepreneurial vision. Judges will In particular, ‘Virtual Learning’ appeals to businesses as it negates a third party endorsement for your business the need for extra travel time and expenses per delegate, whilst look for evidence of success on how obstacles have been overcome to • Employee motivation - Awards recognise the hard work and offering greater flexibility, increased choice of courses and greater date achieve success and how the business has benefited the economic and achievements of employees so winning one can help boost staff selection. Delegates connect from home, the office or anywhere to a social well-being of Dorset. morale and improve motivation course elsewhere in the UK and can see and hear both the instructor Excellence in Innovation Award, sponsored by Dorset Chamber of • Free marketing - Just being shortlisted can improve brand and other delegates in real-time. Commerce and Industry and Liz Lean PR awareness and promote your business to new customers • Differentiate your business from the competition - The 1,200+ courses available include Microsoft, VMware, Cisco, The winning innovation will have been launched within the last three A business award is an ace up your sleeve years. This award will be presented to the company most able to Citrix, ITIL and PRINCE2, as well as bespoke training. Delivered by Blue • Invaluable media exposure Chip’s team of professional, passionate and experienced mentors in a demonstrate the development of a new innovation, to meet an identified format to suit any business - instructor-led classroom training, virtual market or other economic need. The winning innovation can be a new Prize draw - Enter by 15 August to be in with a classroom connectivity, onsite-learning, or enhanced classroom connect project, service, application, operation or marketing programme. chance to win two tickets to the Awards Gala Dinner technology. Blue Chip is also a Prometric and Pearson VUE Testing Hays Employee of the Year Award Friday 12 September Centre for professional examination qualifications. This award offers an opportunity to reward the hard work and Entry deadline: Visit www.dorsetbusinessawards.co.uk for details For more information, the training schedule and details of training professionalism of a member of staff who has exceeded expectations offers, visit www.bluechip.uk.com/it-training. Alternatively contact Blue and made a real contribution to the success of a business. The company For further details about the Awards or to purchase tickets for the Gala Dinner on 27 November at the Bournemouth International should nominate and enter the award on behalf of the employee, who Chip’s Training Services team at [email protected] Centre contact Shirley Ewart - 01202 714812 should have at least two years’ experience in the company. Lester Aldridge and Santander Company of the Year Award Early bird ticket promotion if you book before 1 October 01202 300320 Bournemouth/Poole All-round business excellence will be the prerequisite for this award. To Dorset Chamber Members Non Members Expanding the Beacon brand Tickets £75 plus VAT £85 plus VAT 01425 652951 Ringwood/Southampton be in the running to be named Dorset’s premier company, businesses Beacon Licensed Insolvency Practitioners LLP has formally acquired Table of 10 £700 plus VAT £800 plus VAT need to demonstrate an outstanding financial track record, with strong Castle Lane Clinic Fordingbridge Chiropractic Clinic four regionalChiropractic offices of AthertonCare for Bailey. Businesses The offices in Eastleigh, Ascot, From 2 October: 2 Crantock Grove, Castle Lane West R/O 71 High Street sales growth and a commitment to increasing profitability. Dorset’s top Bournemouth, BH8 0HS Fordingbridge, SP6 1AS Salisbury and Southend are now incorporated under the Beacon Tickets £85 plus VAT £95 plus VAT 01202 300320 01425 652951 company will have a winning track record of continuing growth through brand. Table of 10 £800 plus VAT £900 plus VAT www.castlelaneclinic.co.uk www.fordingbridgechiropracticclinic.co.uk identifying opportunities and exploiting new markets.

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printsolutions.co.u k MORRIS LANE The Minster CHAR TERED A CCOUNT ANTS AND BUSINESS AD VISERS Pr ess finance focus

How will the new VAT changes NEW Queen’s speech highlights need HMRC secures record affect your business? PARTNERS for pension reform arrears for underpaid VAT is set to change on 1st Bishop Fleming has The Queen’s Speech recently set out two Bills that could workers promoted two senior people change the lives of millions of pensioners in the future. Jan 2015. So how will this to its partnership. These changes have been set out to deliver greater flexibility Over £4.6m in wage arrears has been paid affect your business? Fleur Lewis has been made and more access to pensions than ever before, and the to more than 22,000 workers following a a Partner based in the firm’s government asserts that it will help deal with the significant successful year for HM Revenue and Customs’ Carol Cheesman of Exeter office, and Hazel pension shortfall that currently exists. (HMRC) National Minimum Wage (NMW) Cheesmans Accountants Tucker has been promoted The first major change, a new Private Pensions Bill could enforcement teams. explains the changes and L-r: Matthew Lee, Managing Partner; New figures show that, in 2013/14, HMRC: to Business Services Partner Fleur Lewis; Hazel Tucker and Jerry allow for ‘collective pension’ schemes. These schemes - also offers some advice for „„ at the Torquay office. O’Sullivan, Chairman known as ‘pooled pensions’ - would be offered directly conducted 1,455 investigations business owners; „„ through employers, with the aim being to reduce the risk to issued 652 financial penalties, worth £815,269 Business-to-consumer individuals – a system that is popular in Denmark and The Gareth Simon „„ trades will be required to Record high economic growth Netherlands. found arrears in 47% of cases – the highest charge VAT, at the applicable Economic growth reached a record high in May, posting the highest In the second major change, The Pensions Tax Bill could give individuals the freedom and strike rate since NMW was introduced „„ rate, in the EU country in reading since data began in 2003, according to the latest CBI growth choice to access their pension as they deem appropriate. This Bill addresses the rules that recovered average arrears of around £205 which the consumer is indicator. currently allow retirees to take a maximum of just 25% of their pension pot as a lump sum - the per worker. Business Minister Jenny Willott said, ‘Paying Carol Cheesman located, rather than where The survey of 726 respondents across the manufacturing, retail and changes will now allow people to take the whole pot, subject to tax. the seller is located. service sectors registered record high growth in business activity, with a Gareth Simon, Director of Dorset-based Ward Goodman Financial Services, commented on less than the minimum wage is illegal and, as The changes are being introduced in an attempt to avoid the balance of +35%, up from +25% in April. these changes, ‘Ward Goodman welcome these newly proposed pension changes whole- HMRC’s record shows, if employers break the distortion of competition and create a level playing field across the The CBI’s growth indicator suggests the UK economy has continued to heartedly. These vital new steps will give our clients greater flexibility and access to their law they will face tough consequences. EU. perform strongly going into the second quarter of 2014, with the pace pensions – which can only be in our clients’ best interests.’ ‘We want to issue a clear warning to employers who fail to pay the minimum wage: These rules will apply to Television and Radio broadcasting services of growth predicted to remain firmly above average for the coming Mr Simon continued, ‘Whilst we welcome the changes as they could provide our clients with under the government’s new rules you will be or other electronically supplied services such as websites and website quarter as well (a balance of +30 for expected output growth for the greater flexibility, we do need to review the ‘small print’ to fully understand the implications of named and shamed and face a stiff financial hosting, downloaded software, downloaded texts, information or next three months). the changes. We are also liaising with pension providers to ensure they can accommodate all of penalty. images, access to electronic databases, downloaded music, games or Growth strengthened in retail sales and business volumes for the the legislative changes and flexibility.’ ‘If anyone suspects they are not being paid films as well as the supply of e-books or electronic publications. business & professional and consumer services sectors in the three Ward Goodman Financial Services is providing a free guide that summarises the various months to May, with manufacturing output continuing to grow at the pension changes and potential opportunities moving forward. The guide is available from its the wage they are legally entitled to they Ordinarily the rules would require a (UK) supplier to register for VAT same solid pace as the previous two months. website at http://wardgoodmanfinancialservices.co.uk/free-pension-guide. should call the Pay and Work Rights Helpline.’ in each EU country in which it makes the affected supplies. To alleviate this burden, the supplier can alternatively register for a ‘Mini One Stop Shop’ (MOSS) online service which will enable the UK supplier to account for VAT due in any other EU country by submitting a single Arm yourself with the right information to negotiate MOSS VAT return and the appropriate payment to HM Revenue and Customs in the UK. better business insurance Businesses will be able to register to use the MOSS scheme for VAT Every year business owners are speaking Myth number three; ‘review your insurance provider every year’. The downside returns from October 2014 and the online service will be available to to brokers with a similar shopping list:- to this strategy is that insurers really want long term clients. Often the use from the 1st of January 2015. „„ Most competitive premium administration costs for insurers are high in the first year, so changing insurers’ year on year can be more costly than reviewing every 2-3 years. The government has stated that it could see an extra £300m in „„ High standards of policy cover Myth number four; ‘not engaging with the competing broker will still provide revenue as a result of the tax changes. „„ Proven claims handling track record a satisfactory outcome’. This is rarely the case. A competing broker is going to Without doubt Small and Medium Enterprises (SMEs) will be the represent your firm with insurers. If they are going to do this effectively then „„ Proven service standards businesses that are the most hit with this new regulation, for example they should be asking questions around your current arrangements, previous they will be obliged to implement many changes in a relatively short „„ Value added services such as Risk Tristan Webb claims, risk management procedures and so on. The more challenging they are space of time. As a result billing management could become much Management Advice probably the harder they are trying; do you really want someone who is just more complex. In addition their costs may go up in certain countries. Below is some ammunition to help you in this battle. sending a proposal form to insurers? I could continue, but we are all busy people, so before I go, a few tips. Businesses will be forced to think carefully about where they carry Myth number one; ‘more brokers, more quotes, more competition, equates Set clear timeline. If you want everything completed by a specific date ensure out their operations. The current scheme encouraged many firms to to cheaper premiums’. In our experience this actually has a negative outcome the competing brokers are aware of the presentation and decision deadline, on achieving best terms from insurers. Often if insurers receive differing be based in countries like Luxembourg as it charges a lower rate of tax together with who is involved in the process. information from competing brokers they put forward a no quote. With than the UK. The new scheme will revoke this advantage. This means Everyone will tell you that they have spectacular service, but not everyone available insurers relatively limited it is more important to select the right that business owners can no longer reap the benefits of their current shares your definition. They should provide a customer service charter outlining competing broker capable of putting your existing broker to the test. location, and may choose to move to areas with lower staff costs, for what service they do in return for the negotiated fee or commission, or you example. Myth number two; ‘not providing brokers with a target premium means could request testimonials from existing clients. you will get best terms first time’. No doubt you set goals and targets within These new rules may also adversely affect costs so SME owners will Hopefully by dispelling the myths above and utilising the tips, you should be your own business and share them where possible with your management or able to achieve a more preferable insurance outcome though a more effective need to ask themselves if they can realistically pass this on to their employees. The same advantages apply to insurance premiums. This will achieve process. customers. One way to deal with this may be to make the increase Uniform Management a more efficient process with brokers able to eliminate the uncompetitive very gradual. In this way you may reduce your profits temporarily but & Branded Products insurers quickly. Those insurers who are close to the premium are often asked If you would like to know more regarding any of are less likely to lose customers in the short term. to sharpen their pencil to help brokers achieve their goals. Finally the broker the content above please contact Tristan Webb, can discount their commission or fee if they felt that they could still service the January 2015 may seem a long way off nevertheless now is the time 01202 473311 Managing Director, Aspire Insurance Services client effectively at a discounted rate. to evaluate the impact of the VAT changes on your business, make the taylormadedesigns.co.uk Limited, 0845 270 6720. necessary changes and plan for the potential use of MOSS.

12 Visit www.bizmag.co.uk July/August 2014 2014 July/August Visit www.bizmag.co.uk 13 the agency

Poole firm takes local students to the FIFA World Cup Founders/Directors of Adido A PR and communications biggest football tournament. L-r: Gary Seneviratne, Andy Headington, Ross Coombes and Alex Othold company from Poole has given Footage is being filmed by a group of local students the 32 cameras at each of the 12 Dorset marketing firm joins the elite opportunity of a lifetime by match venues and stories are The award-winning and fast- reviews and financial strength. taking them to work at the FIFA being gathered by more than 40 growing Dorset digital marketing Adido works with well-known World Cup in Brazil. specialist news crews that are agency, Adido has been ranked names such as Orange and M&S, The Milk Round Ltd won travelling between the venues. among the elite of independent as well as strong marketing-savvy a contract to run an online The Milk Round Director, Steve agencies in the UK, according to a local and regional brands. information service that alerts Webb, is the senior producer on new report. Adido CEO, Andy Headington television broadcasters – the project and he is working The company, which employs said, ‘We’re absolutely delighted including the BBC and ITV – to with a team of eight publishers 30 people, is in the top five of with the accolade and we’re recommended match and story – five of which are students from mid-sized independent agencies ambitious for success. We set out footage during the world’s Bournemouth University. in the country, giving it ‘elite’ to employ the brightest people status and making it the highest and work for the best. But it’s ranking Dorset agency in the still a touch weird to think of Digital Adspend industry league tables. ourselves as elite, in the top five Over one in four British consumers now owns a tablet, as advertisers Hundreds of independent for our size in the country.’ spent a record £6.3bn in 2013 to reach people surfing the internet agencies from all around the Adido was one of the elite across an increasing array of devices, according to the latest Internet country are reviewed in The agencies in the category for Advertising Bureau UK Digital Adspend report, conducted by PwC. Drum census, which collectively agencies employing between 26 measures customer opinion, peer and 50 staff.

Q&A Jeremy Thorne, Managing Director, Summerhouse Founded by Jeremy and Debra managing to retain some clients distracted. Think about things in Thorne in 1988, Summerhouse continuously for over 20 years simple terms and don’t be afraid is an integrated marketing Where do you see to make a mistake. You learn communications agency based in growth opportunities for quickly when it costs you money. Verwood. Summerhouse’s highly Summerhouse? What was your first job? Cutting lettuce for £1 an hour. I skilled team works with a diverse The model of a small team of highly experienced individuals remember taking home over £70 group of long-term clients including has worked really well for us so one week. I must have been mad! Hobbycraft, Beales Department far. My plan is for cautious growth How would you like your staff Stores, Haskins Garden Centres, to keep pace with our growing to describe you? Bournemouth Symphony Orchestra, client base, while continuing to Relaxed but with high standards What’s your proudest British Car Auctions, HPI and Oak help our existing clients thrive in What’s the most satisfying part achievement? every way we can. Telecom. of your job? In life - Being a dad to my children What has been your best I still get a great reward from What motivated you to start In business - managing to run decision in business? discussing a project with a client your own business? my own company and work Keeping overheads low and at a really early stage, and seeing with a great team in offices that I My father ran a company and I investing in the right people. the completed project make purpose built. wanted to see if I could too. He a tangible difference to their If you had to be stuck in a lift was so supportive, never telling How do you relax after a busy business. Seeing something with three people for an hour, me to wait until I was older, day? created from the combined who would you choose and and letting me make my own I love to ride my bike by the sea. efforts of the team is great. mistakes. A great inspiration. What advice would you give a why? What is the best piece of A lift engineer! What has been your greatest graduate entering the business business advice that you have business achievement to date? world? been given? To find out more about Seeing Summerhouse achieve Be focused on what you’re Don’t be afraid of making Summerhouse call Jeremy on 25 years of business last year and trying to achieve and don’t get mistakes and pay people on time. 01202 826629.

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Ad ideas.indd 13 19/06/2014 12:21 MARKETING MASTERY About the author: Dom Yeadon, e-marketing PR or advertising? So what’s the difference? A record birthday year consultant of 18 years, heads up digital marketing agency TMB in Poole and Jane Ellison-Bates of Manifest Marketing outlines for Thinking Juice specialises in increasing revenues through improved the difference between PR and advertising – and Thinking Juice, the award- Allison Transmission, Huntsman, marketing communications. why that matters. winning integrated agency Zero Ignition, Beaulieu Motor based in Bournemouth, is Museum, British Banking Association and many more. An agency’s guide to me it was obvious, but I have You are essentially blowing your celebrating its tenth anniversary come to realise that it’s always own trumpet, and if you do it At the same time the agency is year with a record performance The team at Thinking Juice to agencies worth highlighting with a new well you will convince some, if celebrating its biggest ever haul Many SMEs and big corporates use client the differences between not all, of the people who see, in all areas of the business. at the Recommended Agency This again cements the agencies TV, Responsive Mobile Design, marketing agencies to grow their the two. hear or watch your advert that The agency, now part of Awards, held in London in April place firmly as one of the UK’s Top Branding, Integrated Campaigns business to meet the demands of their My favourite way to explain they should buy your product or the independently owned in the category for agencies 10 highest rated agencies by UK and Website Design. customers. We all make assumptions that it is the ‘earned versus owned’ service. Emerge Group also based in over 40 staff. Nominated for a clients. Gellan Watt, Founder, Managing It’s almost impossible to expect every certain aspects of our businesses principle. PR is a whole different ball Bournemouth, has seen growth record ten awards on the night, And the awards continued to roll Director and Chief Creative company to have all the experts under are as clear to others as they are When you decide to book and game. This time you need to of over 50% year-on-year having already been awarded in with an incredible performance Officer said, ‘It’s incredible. To one roof, which is why agencies exist. Recommended Agency 2014 at the International Awards think that just over ten years ago Companies can tap into an agency’s to us. Whatever trade you are in pay a publication for space or ‘earn’ your space or 15 minutes of driven largely by high levels resources and use their knowledge and it’s probably the same; there are airtime you therefore ‘own’ it. fame. You can’t pay a TV station of client retention and large status in January, the team where the agency picked up 9 we opened our doors with no creative expertise when required. some areas of knowledge which Quite simply, this is advertising. to be featured on the news, or a international and domestic brand walked away with gongs for Golds and 5 Silvers for its work for clients, to be enjoying such an are so fundamental that you may Its principal advantage is that magazine to run a feature; you wins including: John Lewis, ‘Best in Advertising 2014‘, ‘Best in Bournemouth Town Centre BID, amazing moment in time is just Do your research Marshall, Mizuno, Peacocks and unbelievable.’ With the growing number of marketing assume other people, especially because you are paying for it, have to be offering something Marshall, uSwitch, Westfield Effectiveness 2014‘ and ‘Best On agencies in the south, companies can your customers, know what you within reason you can say what that an editor wants to share with Shoppingtowns, Mentholatum, Budget 2014‘. G Plan. The categories included l www.thinkingjuice.co.uk shop around and find the agency which know. But maybe they don’t. you like. You get to choose the audience. It’s much, much best suits their needs giving them the flexibility to pick and choose which team I have been amazed on a few how it looks, where it appears harder and as such commands a works on which projects to give you the occasions when business owners and when it appears. You are greater value. This time someone The new number one objective for brands very best results. have confessed to me that they completely in control. If anything else thinks you’re interesting and An article by Gellan Watt, Founder, MD and Chief Creative Officer – Thinking Juice and Emerge Group don’t really understand the And with the growth of digital media and goes wrong or contravenes the is prepared to publicise it over the internet, the agency doesn’t even difference between advertising T&Cs of your booking then you and above other contenders. As performance indicator (KPI) by He said the most sophisticated everyone from product design need to be local. A client can be updated and PR. After more years than have the right to complain and a result, as a basic rule of thumb the fastest growing businesses objective for driving growth to sales and customer service to by email, Skype or teleconference and I care to reveal in the business, seek some form of recompense. in the marketing industry, PR and most powerful brands. They and galvanising all the logistics can, actually MUST, get doesn’t need to be in the same town or even country to be able to complete the coverage is valued at three times are harnessing the power of essential business divisions to behind. It’s a bar for the whole work. its advertising equivalent, so, for goodwill to positively impact the deliver it, was ‘To be the most organisation and surely a strategy Marketing Lessons every business example, a full page valued at performance of their business. recommended brand in your that would move any brand or Access to experts category’. I can’t lay claim to business to the upper echelons of Using an agency (or even multiple needs to know £1,000 in the advertising media There’s also been great buzz agencies) means that a company has Stickier Marketing is the complete guide to producing effective and pack is worth £3,000 as editorial. around McKinsey’s 2009 concept the words. I wish I could. Their their category over time. access to the experts they need all evocative communications in a world of consumers empowered And you don’t actually pay them of the Loyalty Loop, as a new simplicity is genius. It also, quite clearly, puts the under one roof; from social media, for it. Weird but true. Locked up within that objective advertising and online content creation, by new digital technology who do not want to be shouted at but view of the world, moving away customer at the heart of an to designers and copywriters. engaged with! Analogue ideas and marketing techniques no longer Editorial coverage for your Gellan Watt from the traditional thinking ‘The is a wealth of unwritten content. organisation’s strategy. And in cut it in a digital age. product, service or story wins purchase funnel’. The thinking Not least, to be recommended the connected world in which you kudos in your field and sets Imagine this. Writing a business behind the Loyalty Loop is you have to be great at what we live, nothing but nothing One of the UK’s leading sales and marketing experts, Grant Leboff You’ll have a team you apart. The downside might plan, and your top objective NOT beautiful – focusing, delighting you do. The customer journey, can be more important. The identifies five of the key lessons for stickier marketing every business of professionals and be that your story isn’t deemed and retaining customers – not just communications, pricing, relationships you have with your urgently needs to learn and act upon if they want real engagement being ‘We want to be the largest, creatives on standby interesting and doesn’t appear, finding new ones. It’s powerful, service, environments, product customers have never been more and success with the always on, always on the move consumers of the best, the most profitable… or that it gets edited in a way insightful and critical thinking in experience have to be top-class. important. our digital age. you don’t like; possibly even Etc’. Surely not? all of our consultancy. 8 things to think about when Published by Kogan Page as a paperback costing £16.99. Surely, to be the most Your customers have and choosing an agency: erroneously. It happens. Unless Well, let’s just pause for a The trouble is, turning these recommended you have to be always will be your most - Choose an agency which excels within it’s actually libellous you are moment. We’ve all been witness concepts into board level the best! And being the ‘best’ powerful sales people. And in the area you require them to work. likely to have no comeback. to the rise and rise of the word objectives – and things that can has long since been a board today’s world, we are surrounded - Shop around and research the best CONSULTANCY Alternatively, you may not like the one for your project. ‘Advocacy’. Today’s buzzword for be measured as core KPIs that are level objective. But being the with techniques, technologies - Ask to meet them. A face-to-face OF THE YEAR position of the piece; but don’t recommendation - powered by robust and, importantly, get buy- best is million miles off for most and opportunities to drive their meeting is always a good way to start even think about complaining the social media revolution. in from non-marketers. brands – too lofty a target for selling activity. Call it advocacy. business. The PR team at Ringwood- if you want to have any hope of Advocacy is critical in today’s That is, until recently. A most to achieve. But at the same Or recommendation. Or just - Provide a detailed brief so you both based marketing and getting future coverage from digitally powered, earned media superb talk from Rishad time as being a ‘largest’ and a simply common sense. The know the aims and outcomes. communications agency, - Agree deadlines and milestones them. driven world. In my opinion, Tobacccowala (Head of Strategy ‘best’ - there could also be a ‘most customer is still King. before a project starts. McKenna Townsend, are And that’s where a PR company any business or brand that puts for VivaKi) at a recent AMIN recommended’… which, in the I can’t think of a more - Research the agency and review their celebrating after winning comes in handy. Let them get to the customer at the heart of Worldwide conference (our hands of the smart brand is the contemporary, buzzword free current portfolio of work and clients. the coveted Consultancy of - If the agency charges by the hour, ask know your business and they will their strategy is getting it right. internationall agency network – short track to becoming one, or and media neutral way of saying the Year Award at the Public for an estimate of how long they expect winkle out the interesting stories, Advocacy, recommendation, aminworldwide.com) inspired me. both, of the others. it. Being the most recommended it to take so there’s no surprises. Relations Consultancy present them well to minimise brand perception or Net Not only to equip my own clients Being the most recommended brand in your category, should - Ask for a weekly update via phone or Association DARE Awards. email so you all stay informed of the Associate Director, Ian Payne, and editing and ‘earn’ you that Promoter Scores are seen as core with a new vision. But to adopt it is compelling for a team too – it’s be in everyone’s marketing and progress of your project. Co-Managing Director, Matt McKenna, coverage that you covet. strategic measurement and key within our own business. participative and something that business plan. Powerful stuff. accepting the award. www.tmb.uk.com [email protected] 1601202Visit 483244 www.bizmag.co.uk July/August 2014 2014 July/August Visit www.bizmag.co.uk 17 ‘Recommended Agency 2014’

‘Best in Advertising 2014’ Fresh ideas. That work. ‘Best on Budget 2014’

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18 Visit www.bizmag.co.uk July/August 2014 2014 July/August Visit www.bizmag.co.uk 19 network news law lines sponsored by:

Taking Care of Business Contact our business law team: Young Connections launches in Dorset Plan ahead when defending a T: 01202 525333 Young professionals and will, warn litigation solicitors E: [email protected] entrepreneurs across Dorset People making wills can no www.ellisjones.co.uk are being encouraged to longer assume they will go come together at a new networking event in July. unchallenged – they must take Young Connections is free the proper steps in advance to Help to Buy boom creates and designed to help those defend them, warn litigation new legal specialism starting out in their careers solicitors. By Karen Webb, Partner and Head of Residential Running Great broaden their networks. Contested wills are on the increase Property and New Homes at Coffin Mew. partly because of the rise in divorce, Meetings & Behind this idea is 30-year old remarriage and cohabitation. Firms need to recognise that it’s Jamie Wearn from the Poole office Children from second marriages, Workshops for of international accountants and no piece of cake and requires wards and former cohabitees are business advisory firm, Mazars. experienced lawyers, says Karen Dummies just some of the potential claimants He explains, ‘While older Jamie Wearn Simon Steele-Williams By Jessica Pryce-Jones who may sue for a slice of the estate. Webb. members of the business a professional network that will mix of people from across many Increasing media publicity surrounding the contesting of celebrities’ Over previous months we have seen & Julia Lindsay community have already be useful as we progress up the professions. wills is also making challenges more likely, say lawyers. a big impact on the level of work Published by Wiley, £14.99 established their network of career ladder. It doesn’t mean you Jamie Wearn added, ‘We are Coles Miller litigation Partner Simon Steele-Williams said, ‘This is driven by the government’s Help to Running Great Meetings & contacts and regularly attend have to be young in age to come looking to build on this success definitely an emerging trend. The days of making a will without going Buy scheme. Workshops For Dummies business functions, here at Mazars along. It could be that you’ve and excited to present our next through the ‘what ifs’ are now long gone. At Coffin Mew we have recognised it provides managers with the we recognised that there was had a change of career and are Young Connections event at Penn ‘You have to think about possible challenges when drawing up as a growth area and put a strategy in tools they need to facilitate little in Dorset to offer younger or looking to build a new set of Central in Penn Hill on Thursday your will,’ added Mr Steele-Williams who is also the President of place to expand and double the size rewarding group sessions by more junior professionals at the contacts.’ 24th July. Bournemouth & District Law Society. of our new homes team in Portsmouth showing them how to engage beginning of their careers. Karen Webb A trial Young Connections event If you’d like to attend this free Defending a will means making preparations well in advance. and Southampton. attendees from the start, Young Connections aims was held in April by Mazars at event with a chance to network Leaving it until later risks weakening a future defence. Of the 17,000 homes bought nationally with the Help to Buy scheme, schedule with time and energy to bring together young Patricks Bar in with a over drinks, e-mail There is also the possibility that death may come unexpectedly – 15,000 of those have been new builds using equity loans. In the recent levels in mind and keep to a professionals from a range of good turnout, great buzz and [email protected] before a defence has been properly prepared. Budget, Chancellor George Osborne extended the scheme to 2020 clear agenda. local firms, banks and growing Mr Steele-Williams advises two main lines of defence: in cases of because it has proved so popular. Written by two highly businesses to assist them in uncertainty, consider obtaining a medical report to confirm mental It has sparked a revival of the new home specialism which has been experienced leadership and building a network of contacts in capacity and a lateral wishes document to explain the reasons behind in severe decline during the recession. Many expert lawyers I’ve come coaching consultants, this book a relaxed environment. the bequests. across suffered redundancy and retrained in other legal specialisms. provides all the information Jamie Wearn adds, ‘Everyone in Young Connections Helping young professionals build a diverse network of contacts The testator – the person making the will – should first instruct their Legal firms have also faced years without intakes of new home needed for any type of meeting, business knows the importance solicitors drawing up the will to approach their GP. The lawyers should trainees because it’s not a path new lawyers would have chosen to training session or workshop, of networking but where do you ask the doctor to assess the testator’s mental capacity. follow with seemingly limited career opportunities in the future. and includes practical advice start? It’s so important we should Another option would be to see a specialist consultant whose However, that is about to change and we have recognised that trend. I that can be put to work today. be able to equip ourselves with opinion would carry greater weight, further strengthening the case of have taken on my first trainee in some time which has been an exciting the testator. But getting a medical report is not a watertight defence. development. Public defibrillator for Poole Quay There are several potential pitfalls which could still leave the will open Before jumping on the Help to Buy bandwagon, legal firms must to challenge: recognise that this is not easy work. You have to be incredibly efficient, Soroptimist International Poole ladies have launched their 2014 „„Not everyone can turn to a family GP they have known for years. In process driven and organised. There is a lot of additional paperwork fundraising challenge in order to purchase a Public Defibrillator an increasingly mobile society, people change GPs more often. In involved in dealing with Help to Buy agents, and there are strict Machine to be located on Poole Quay. bigger surgeries, patients may not see the same GP each time – they deadlines which must be met both to comply with government rules Lynn Butterworth, President, Soroptimist International Poole says, may see a locum. and to meet building company deadlines. ‘Soroptimist International Poole aims to raise enough money to „„If the medical report is old, the challenger may suggest that the There are gains in this new specialism, but it’s no piece of cake and can purchase a boxed defibrillator machine that will be openly accessible testator’s mental capacity has waned since the document was drawn only be carried out by experienced lawyers with a lot of training. to all users of Poole Quay. Seconds count and currently the nearest up. Even a few months can have an impact – but an older medical Critics of Help to Buy have blamed its success for the surge in UK public defibrillator machine is located about five minutes from the Young Connections aims to bring together young professionals and report is better than none at all. house prices – set at 6.8% in figures from the Office for National quay, giving an 8-10 minute round trip and potentially a life lost. entrepreneurs to broaden their networks and meet like minded people in a relaxed atmosphere. We believe in the importance of networking and want Drawing up a lateral wishes document that outlines the reasons for Statistics – but that’s not a view I would necessarily agree with. The Having a public defibrillator machine actually located on Poole Quay to create an environment where new and experienced networkers can feel figure was inflated by a 13.2% house price increase in the property hot at ease with meeting people. including someone in a will – or for excluding them – adds weight to will save valuable minutes and potentially lives. spot of London and the south east, and three-quarters of the homes ‘With thousands of visitors to Poole Quay each year, the need for a the will itself. It can prove to the court that a decision has not been Mazars invites you to “Young Connections” taken lightly, that significant consideration has been given to it. But included in the national figure are outside that area. defibrillator speaks for itself.’ We need new homes, so the only way to stop prices rising is to meet Soroptimist International Poole’s ‘Public Defibrillator for Poole Quay’ Date and time Venue RSVP (unlike the will) it is not a public document and nor is the medical Thursday 24th July Penn Central, E: mark.mitchell mazars.co.uk demand with supply. Provided builders can keep pace, the prices won’t is its main community appeal for 2014. @ report. So they can be used to convey important information to the Drinks 5.00pm - 7.00pm Bank Chambers, E: [email protected] be forced up. Current construction activity levels are meeting those Lynn goes on to say, ‘Our aim is that by summer 2015 Poole Quay Penn Hill Avenue, court while still maintaining a degree of family privacy. Lower Parkstone, Poole However, the medical report and the wishes document should be not seen since 2007, and there has been a significant jump in the value will have a public defibrillator machine. Please help us to achieve this.’ Dorset, BH14 9NA of shares for key house building firms. There is no doubt that Help to E-mail Lynn at [email protected] reviewed regularly – like the will itself – to ensure they still reflect the testator’s current financial and family circumstances. Buy has generated that opportunity, which can only be good for the l www.sipoole.org.uk www.mazars.co.uk industry and the economy. l www.coles-miller.co.uk

20 Visit www.bizmag.co.uk July/August 2014 2014 July/August Visit www.bizmag.co.uk 21 employment talk

Will new flexible working legislation call time on the 9 to 5? Jobshop UK launches new website „„Over a quarter of British Wolters Kluwer company who have responsibilities as a right to working flexibly but workers plan to ask employer providing information and carer have the right to request provides a right to request it. with key motivational tool for flexi-working consultancy to HR, health & safety flexible working. The new law Employees can request a change „„69% of working population and business professionals and extends this right, and means that to working hours, working time Bournemouth-based recruitment specialist, Jobshop UK, is to be has never made a flexible features in a new practical guide any employee (with 26 weeks’ or working location once every 12 working request where they for businesses. service) will be able to apply to months. one of the first agencies to take seriously the issue of candidate currently work The fact that over a quarter work flexibly. Indeed, the survey ‘For SMEs, flexible working motivation in recruitment selection, and is to offer its candidates „„22% don’t think it would be of British workers surveyed say shows that 18-24 year-olds are will not be the easiest policy to a Motivational Profile report via its new website. The in-depth accepted they are likely to take advantage the keenest age group to ask their implement, particularly if there motivational tool – uniquely for Jobshop UK – will enable The government’s changes to of the new legislation could employer (31%) and women are is sudden rush of applicants this flexible working legislation came overcome widespread inertia more likely to make the request July. However, once the trust and candidates to identify a number of key points as to what makes into force on 30th June 2014, now regarding flexible working, (30%) than men (22%). change of mind set has been them happier and more productive in their roles, as well as UK employers could face a surge caused by uncertainty and a fear Good news for British established the rewards of a aspects which will highlight possible career changes and how to of rejection. business? flexible work force will become in flexi-working requests from move up to the next level in their careers. employees. According to the survey, 69% of Richard Smith, Head of clear. For those companies who According to a new YouGov the working population has never Employment Law at Croner says, have never offered flexible By completing the online multiple choice questionnaire, candidates survey, 26% of British workers made a flexible working request. ‘Changes to the law are not bad working or understand this will be able to have a much better idea of which jobs are suitable (excluding sole traders) say they Of these workers, 13% cited news for employers – they will new legislation it may come and satisfying for them as they will see how various roles may not fit are likely to request flexible financial implications as a reason receive some flexibility too. The as a shock. Bosses should also their motivational profile. This will help organisations recruit the right working arrangements once the for not requesting flexibility, new law replaces the statutory note that if there is a genuine candidates too. Candidates will also find out what doesn’t motivate new legislation comes into force. while nearly a quarter (22%) said procedure for consideration of business reason they can turn them and discover, why this is important, and so what to avoid when The survey of 2,328 Brits (of they did not think their request flexible working requests, with a down requests, but they will need prospecting for jobs. which, 1243 were working – would be accepted. duty on employers to deal with to prove that they have been Jobshop UK Directors, Tracey Wood and Frances Miles have worked excluding sole traders) was Currently, only employees with requests in a ‘reasonable’ manner. considered fully and the process closely with motivation diagnostic expert, James Sale, for a number of commissioned by Croner, a children under 17 and those It does not give employees the well documented.’ years.

Tracey Wood said, ‘We have used a motivational profiling tool for the New service launches linking creative freelancers to business past 5 years within the office for our own staff and our clients with great FreelancerDirect.co.uk is a new The new service launched and when they are needed. to contact or don’t have the success and felt that offering the tool for use with candidates would service launched in Dorset to link by award-winning production Whether you need a resources to undertake an be ideal, as well as beneficial to our clients. Last year, after a number of intensive courses, Frances and I became official licensed practitioners, the self-employed freelancer with company The Light Side, offers photographer for a shoot, a extensive interview process, call businesses large and small the camera operator for an interview FreelancerDirect.co.uk on paving the way for our new plans. The new website will be launched in the next few weeks. local jobs in the creative industry ability to hire self-employed or a graphic designer to create 01202 296023. ‘The Jobshop UK Motivational Profile is an excellent tool to use for Frances Miles said, ‘As well as offering Motivational Profiles, the and local businesses. freelance creative professionals as a leaflet, but are unsure who your own personal development, discuss with your boss, or simply new website will be very candidate focused giving candidates the for your next career move. When you feel motivated you get more opportunity to select vacancies they are interested in and put them in a Growth in self-employment satisfaction, achievement, success and general feeling of enjoyment.’ “briefcase” to revisit later. It means no more sifting through trying to find Frontline Recruitment the jobs you were interested in as they will all be saved in your personal A leading business support briefcase.’ celebrates bumper results organisation in the South has A Weymouth recruitment agency is welcomed official figures showing A new website means a new homepage, and Jobshop aims to make its experiencing unprecedented demand for its a dramatic growth in the numbers stand out by embracing everything the county has to offer, by running a services after revealing a 27% increase in the of people opting for self- monthly competition encouraging people to send in photos of Dorset’s amount of new candidates it has placed in employment. stunning scenery; whereby each month’s winner will see their image jobs during the first quarter of 2014. Peter Grant, Chief Executive of displayed as the homepage for the following month. Frontline Recruitment placed a remarkable WSX Enterprise, said the fact there ‘With the upturn in the market, Jobshop has never been busier,’ 487 new jobseekers in roles during the are now more than 4.5 million continued Tracey Wood. first three months of the year – a result self-employed people nationally which, says Tony Wilmot, Co-founder of the was evidence of a ‘strong ‘Both our temporary and permanent divisions have an abundance of company – shows that the economy is on entrepreneurial instinct’. vacancies across all sectors and levels, and the intention is that with the Tony Wilmot track again. Data issued recently from the launch of the new website and the Motivational Profile feature, we will Office for National Statistics shows encourage even more fantastic high calibre candidates, which is just what our clients have come to expect from us.’ Bistech is recruiting self-employment as a key reason Peter Grant Ferndown based business communications provider, Bistech Group, is behind the current jobs growth in the midst of a recruitment drive that has recently given five people and successively lower unemployment rates. exciting new careers at the company. An accelerating trend in self-employment has seen 337,000 more Bistech remains on the look-out for talented individuals, both people deciding to work for themselves between February and April this 01202 674488 graduates and experienced professionals, who can contribute to the year compared with the same period last year. The 4.54 million headline figure represents almost one in seven of the www.jobshopuk.com on-going success of the company. Frances Miles and Tracey Wood are launching the new Jobshop UK l www.bistech.co.uk/ working population, the highest level since records began in 1971. website which features the Motivational Profile tool. Jobshop UK, 1 The Triangle, Bournemouth, BH2 5RY

22 Visit www.bizmag.co.uk July/August 2014 2014 July/August Visit www.bizmag.co.uk 23 techno times

Award Winning ENHANCED Cyber War is lost, now we must Mobile banking more popular Announces New Partnership with Cheers! all focus on managing the threat than ever Award Winning SugarCRM The war against computer viruses Customers at NatWest and cyber attacks has been lost and Royal Bank of Enhanced, one of the South’s leading and fastest growing IT according to the head of Aintree- Scotland (RBS) are consultants is delighted to announce their new partnership with based business technology firm making 48 million SugarCRM. Recognised by industry analyst firms as a leader in Stack Group. fewer journeys every creating extraordinary customer relationships, Sugar have the Jeff Orr, CEO of Stack Group, says year thanks to the rise most innovative and affordable customer relationship management the digital world is now so polluted in popularity of new (CRM) solution on the market. with viruses, ransomware, malware banking technology. and other malicious code that Over four million What makes Sugar different from other it is impossible to clean up and NatWest and RBS CRM providers? the focus of business investment customers are now and industry research must be to saving more than two Sugar knew that companies wanted more than just a recording manage and defend against such hours of their time every year by using mobile and online services to and management system. They wanted an indispensable tool that threats. keep on top of their finances. Jeff Orr would help sales, marketing, and customer support team members Stack Group provides cloud The RBS and NatWest mobile app had its busiest ever day on Friday gain more business and create extraordinary customer relationships. computing, data storage and backup and security solutions for 30th May and figures show, compared with 20 years ago, users who are Furthermore, it needed to be affordable so they could put it in the businesses and deals with thousands of attempted attacks on its doing their banking instantaneously on their mobile phones are saving hands of every employee who engaged with customers. systems every week. at least 12 journeys to their bank branch every year. That’s 96 million They decided to build an innovative CRM system designed for ‘The problem is that there are so many people out there spending all hours each year for the 4 million customers who solely use the app and the individual contributor, not just for the management team. They their time creating new ways to infiltrate systems, find back doors in it’s not just time they are saving, it’s money as well. With an average six did away with the drudgery of endless data entry, and focused on the code of programmes or just attack networks,’ said Jeff. mile round trip to the bank that’s £3m a year on fuel alone. enabling people to do their job better by giving them the right ‘Our security and monitoring systems are very robust but individuals The banks are investing £750m across the UK over the next three all over the world are doing this and the internet allows their creations years to improve the way they serve customers, including branch information, when they need it, before they even ask. They also to spread at lightning pace. There are even kits people can buy online refurbishments, installation of WiFi across the network, investment in simplified the buying process, making it available at one price, where they can build their own virus. It is becoming more and more digital banking and upgrading the ATM network. all-inclusive and with no hidden fees. accessible and the problem is only going to grow. SugarCRM gives every user - whether in sales, marketing, or ‘Once viruses are released, they never go away. They hang around, support - the power to create extraordinary customer relationships. either lying dormant in files or being passed between cyber attackers, Free database health check Perfect Partners either being updated and modified or simply used to target systems Finding new customers is always that are not up to date. a challenge which it is why it is With Enhanced being award winners themselves for their customer ‘Trying to eradicate the problem is no longer a viable option.’ so important to keep in touch service and support, they and SugarCRM are a perfect partnership. As commerce, industry and even our personal lives become more with your existing customers on a After celebrating 20 years in business, reliant on the web and the Cloud – remote data storage that can be regular basis; updating them with “We are thrilled to be able to add this innovative product to our accessed anywhere via PCs, laptops and mobile devices – the risks of new products and services, special existing solutions portfolio,” said Shaun Till, Enhanced’s dedicated our extensive experience and award cyber attack become even greater. offers or just a newsletter, anything Sugar executive. “Being hosted in the cloud, a business’s total Personal banking data, telephone numbers, client information and that reminds them you are the work force can access valuable data anytime, anywhere with the winning customer service has helped business accounts all need to be protected and that is why the focus company they should go to for that knowledge that it is 100 percent secure. You can now have real time of the digital industry and global governments now needs to shift to particular product or service. Don’t information, know your customers inside and out and get the most hundreds of companies to grow and managing and containing threats. lose that customer to a competitor! up to date customer insight across your business in a single view. improve their business efficiency. ‘People and businesses need to take responsibility for their own A successful mailing, large or It also allows you to spend more time addressing your customer’s protection,’ said Jeff. ‘It is no longer an option to rely on luck or expect small, is all in the planning. Your requests and less time searching for basic information and entering Here’s to another 20! We hope you not to be targeted as often attacks can be issued to thousands or Jacquie Beames database of customer details can data updates and it is very affordable!” millions of e-mail addresses, or machines at a time. be used as a most effective sales will join us in our future success. ‘But even if it were possible to keep on top of every new threat, tool, but too many companies are wasting time and money mailing to Unique to Enhanced is their ability to integrate SugarCRM with there is one inherent weakness in all systems which can never be poorly maintained databases. a wide range of existing products. truly eliminated – people. There is always the risk that a user can be Before any mailing campaign, whether in-house or using a third party, Enhanced, who are celebrating 20 years in the IT industry, tricked into opening an attachment which unleashes one of these Jacquie Beames, Director of Martell Mailing Ltd, strongly recommends continue to work with companies who help them to provide their programmes, causing critical data to be lost, stolen or destroyed. data cleansing to refresh and update your existing address contacts. customers with the very best that the industry can offer. Their Enhanced work with companies who believe that ‘We protect our customers with a tried and tested pre-encrypted Jacquie says, ‘As a starting point we offer a simple process to access mission is to be exceptional in everything they do, and their data storage system which has proved very secure. It is impossible to IT is now at the core of their business growth a FREE, no obligation audit and report, detailing the changes required partnership with SugarCRM is just one step closer to achieving say it is 100% secure because no system is, but we offer a high level of to your database for; MPS (mail preference), Gone Aways, Deceased, their long term goals. CELEBRATING 20 YEARS protection to our clients. Duplications, Change of Address and Address Verification. Instantly you ‘As more firms migrate to the Cloud and outsource their data storage will see the immediate costs and benefits of updating your data, save and networking, they need to prioritise the ability to protect their data you time and money, reduce waste and avoid customer dissatisfaction.’ Call Shaun Till today on alongside functionality and cost. Martell Mailing Ltd has launched a new website where you can upload ‘Is saving money on digital security worth the risk of losing your data your data on a secure link, for a free health check to see if you could be 01202 308000 and the impact on your business? That is the big business decision one of the many companies who would benefit from a data cleanse. to arrange a visit to learn Accounting & ERP | CRM | eCommerce | Consultancy firms of all sizes now have to make.’ l www.accurate-data.co.uk more about this Development & Integration Web | Infrastructure | Support l www.stack.co.uk exceptional product Telephone: 01202 308000 Visit us at: www.enhanced.co.uk

24 Visit www.bizmag.co.uk July/August 2014 2014 July/August Visit www.bizmag.co.uk 25

Enhanced_17Feb.2h.indd 1 30/05/2014 16:23 World Record attempt business at PSP Southampton boating Boat Show 2014

This year’s show is a festival of that has been specially adapted to Sunseeker welcomes a new boating for all the family. With lots allow the disabled to access it. of brand new attractions to enjoy You can also be part of a Credit: onEdition Guinness World Record attempt investment partner as well as much loved favourites, More than 600 exhibitors, from 22 countries around the world, and show your support for the there’s plenty to see and do. take the opportunity to showcase their boats and products on this Robert Braithwaite CBE, DL The Andrew Simpson Sailing global stage. More than 120 new boats made their debut at the Combined with over 500 exhibitors Foundation. 2013 show, and over 10,000 visitors took the chance to go on - or growth path in coming years and thousands of boats and brands The foundation is planning a in - the water. including expansion of the Poole this really is a festival of boating for monster sized attempt to set a The 2014 PSP Southampton Boat Show is set to be bigger Headquarters and satellite office everyone. new Guinness World Record on locations around the globe. and better with hundreds of products and services ready to be Visitors to the show can the 21st September 2014 for ‘The Robert Braithwaite says, ‘For unveiled, from electronics to engines, clothing to marinas. experience the thrill of being out Largest Sailing Race’ in the World over 10 years Sunseeker Charters The 2014 show is also host to the start of the Global Ocean Race on the water with the hugely Ever, which is being called ‘Bart’s have worked closely with High Energy is a 28 metre Sunseeker yacht available for charter in and its Race Village. popular Try-a-Boat feature. Bash’! Sunseeker International and the the French Riviera and Italy from Sunseeker Charters. Whether you’re a bold beginner The plan is to gain worldwide Worldwide Distributor Network. She sleeps eight guests in four cabins plus four crew, one being a or a sailing veteran, choose from a club participation. There are over L-r: David Ward, Robert Braithwaite They have provided a unique very talented chef. She has a white hull with black hard top, black Shaping the future of the marine more varied selection of the latest 500 clubs taking part and the aim and Stefan Wertans opportunity for people all over American walnut wood with a gloss finishing and is the first 28 RIBs, powerboats and yachts to is to attract over 1,000 clubs in and maritime industry the world to be introduced to metre available with a Jacuzzi on the flybridge! Sunseeker Charters has enjoy getting out on the water total. The search is on for someone to lead a new group that aims to boost the Sunseeker family through l www.youtube.com/v/b7vAzn4M-jo announced its partnership with FREE. This attraction is in great From superyachts to dinghies growth in the Solent’s marine and maritime sector. chartering, as well as looking after Robert Braithwaite, award demand so get to the show early there’s something for everyone at The Solent Local Enterprise Partnership has opened applications for many of our best client’s boats. to being a part of Sunseeker Sunseeker Charters is the only as it’s first come, first served. the PSP Southampton Boat Show the role of Chairperson of the Solent Marine and Maritime Steering winning entrepreneur, Founder Stefan and David have operated Charters continued growth and Sunseeker-approved charter New and exclusive is Wet 2014. Group. and President of Sunseeker an extraordinary service and success.’ agency. Wheels, the Cheetah Catamaran l www.southamptonboatshow.com For more information call 02393 834603. International. have become renowned for their Sunseeker Charters was The company is proud to The partnership is aimed at exceptional care and attention established in 2004 by David represent some of the world’s advancing Sunseeker Charters’ to detail. I am looking forward Ward and Stefan Wertans who will finest yachts for charter with an continue to oversee the company. ever growing central agency fleet. Burgess Marine and Mainprize Offshore revolutionise the building TR Fastenings Showcase new black of wind farm support vessels organic finish at Seawork 2014 Ideal for marine, audio and industrial applications

HP HYDRAULICS is a major part of the souths hydraulic industry. „„We have been servicing the marine industry for 20 years. LIMITED „„We are able to design, build and service all types of Hamble Yacht Painting Services Ltd hydraulics systems. „„We service and maintain the souths marinas, from dock gates to boat hoists. HP HYDRAULICS has also designed, repaired and serviced hydraulic steering and stabilising systems for many of our boat owning customers, from pleasure craft to racing yachts. Artist’s impression of a wind farm support vessel TR Fastenings is now able to offer a unique superior black organic finish to all its metal fasteners. This UV-resistant coating delivers a high level HP HYDRAULICS is ideally placed between Southampton and Britain’s largest independent Mainprize Offshore with the Portsmouth. We service Wightlinks linkspans at Portsmouth and Located at Port Hamble Marina of corrosion resistance, no hydrogen embrittlement issues and can ship repairer Burgess Marine construction of their vessel MO2 Fishbourne. hyps offers first class facilities including be applied over most metallic materials as well as over zinc plating/ has entered into a long-term followed by MO3. a purpose built 22 metre spray shop phosphating or mechanical plating to form a black, decorative finish We offer our customers a quality service agreement with Mainprize Mainprize Offshore has also 24 hours a day 7 days a week. that can withstand up to 240+ hours of salt spray. Offshore to build two 25m wind taken out options on a further Typical applications include hardware, automotive components, APPROVED APPLICATION CENTRE farm support vessels. two vessels. The deal is to be springs, clips and rivets – wherever fasteners are on show and need to TEL: 01329828877 FAX: 01329822277 Burgess Marine has financed by Close Brothers. T 0776 2348515 or T 0798 4949024 be both cosmetically outstanding and of the highest quality. Customers E-MAIL: [email protected] developed the new concept, The first wind farm support E [email protected] who have already requested this finish from TR Fastenings include the called ‘Sure Build’, the first vessels will be built at Burgess www.hydraulicengineeringuk.com luxury marine brand, Sunseeker. www.hambleyachtpainting.com beneficiary of which will be Marine’s depot in Portchester. Unit 2 | Davis Way | Newgate Lane Industrial Estate | Fareham | PO14 1JF l www.trfastenings.com Unit 9, HYS, Port Hamble, Hamble, Southampton, Hants SO31 4NN

26 Visit www.bizmag.co.uk July/August 2014 2014 July/August Visit www.bizmag.co.uk 27 boating business rural focus

Sandbanks Boat Show sparkles Countryside creatives success for the 4th year running! What do you want your boats The Commission for to have? Rural Communities has published a report Enhanced situational awareness, passage planning and least risk looking at ways micro- routing. businesses in rural What do you want to know? areas thrive despite Weather conditions, avoiding risk areas, unexpected route challenging economic deviations etc. See where your boat is from anywhere. conditions. Numerous creative Master Ship Wright ‘Henry Adams’ from Buckler’s Hard, John Lynn, New GTS offers a web based vessel information service, available on a businesses can be Forest National Park Authority, and Victorian cyclist ‘Hawkins’ from the subscription basis. It provides users with information on a vessel, found in isolated National Motor Museum at Beaulieu. including latest positional information, route history and vessel parts of Dorset and New cycle route from Beaulieu characteristics. GTS gathers environmental data for sea state and Hampshire. Ann Wilson weather, together with the latest piracy intelligence information. at Cherry Orchard towards Buckler’s Hard in the Through the use of these additional data sources, together with a Farm, Shaftesbury is a Woodland Walk by Alix Baker Vessel’s routing plan, a Route Risk Analysis can be performed. ceramicist and one of New Forest Families can enjoy a new bike ride, thanks to a 10-year agreement Information can be received from a number of different sources the founding members of the Cygnet Gallery in Swans Yard. ‘I’ve become between the New Forest National Park Authority and the Beaulieu and displayed on the same mapping backdrop. GTS can take AIS a professional artist since being here, had my first exhibition - and my Estate. data sourced from both terrestrial and satellite based receivers, first studio space,’ she says, adding that her broadband connection is Cyclists are now able to ride on a two mile track along the Beaulieu L-r: Jon Eads, Salterns Marina Ltd; Tony Pauffley, Coleman Insurance; Inmarsat, Iridium, Skywave, SSAS and GSM/GPRS. ‘good’ but mobile phone reception is ‘a bit limited’. River from the picturesque village of Beaulieu towards Buckler’s Hard, Jane Haas, Salterns Marina Ltd; Russell Hayden, Salterns Brokerage and Renowned military artist Alix Baker lives at Goodworth Clatford which Andrew Skinner, Coleman Insurance Jeppesen C-Map data sets to visualise the vessel positions, but is ‘great for inspiration’. While she enjoys fibre optic broadband ‘mobile where ships for Nelson’s navy were built. also utilises Google mapping alongside the C-Map data set - making phone coverage is often weak and radio reception is nil in parts of the The scenic off-road track was recently opened by John Lynn, cycling Visitors were not disappointed when visiting the recent this a familiar backdrop for maritime users. house’. projects manager at the New Forest National Park Authority, along with Sandbanks Boat Show. A stunning line up of over 70 new boats Artist Clare Shepherd has lived in Cranborne Chase for 26 years. ‘I’ve some historical characters including ‘Hawkins’ the Victorian cyclist from were on display for Dorset’s largest boat show. GTS, 12 Gorse Hill Road, Poole, Dorset, BH15 3QJ always known I needed to live in an isolated and rural place for my Beaulieu and ‘Henry Adams’ a Georgian Master Shipwright from the Tel: 01202 978465 • E-mail: [email protected] painting,’ says Clare, who runs courses in Blandford. nearby Buckler’s Hard Maritime Museum. The Sealegs amphibious rib grabbed much attention. This incredible Website: www. globaltrackingsolutions.co.uk The route has been repaired and resurfaced by the Beaulieu Estate all-terrain vehicle with its motorised, retractable and steerable wheels as part of the £3.8m Local Sustainable Transport Fund from the changes into a high-speed, ocean going craft – all at the push of Wanted – wildlife volunteers Department for Transport. The fund is shared between the New Forest a button. Even baby Prince George has one (admit child version, and South Downs National Parks with the aim of encouraging 370,000 presented by Sealegs on the recent royal tour in New Zealand). visitors to switch to car-free travel at each park by March 2015. The film crew for the new series of Ben Fogle’s ITV programme, l www.newforestnpa.gov.uk/cycling Harbour Lives, filmed the weekend’s activities and used the opportunity to meet boat owners, buyers and people in the trade to capture how important boating is to the area’s economy. Jon Eads, Director of the Salterns Group said, ‘Boat shows are hugely LANGHAM WINE ESTATE important to the leisure marine industry, and the smaller regional WINS JUDGEMENT OF events - such as ours - definitely complement the larger national boat Be aware of your surroundings and global position shows held in January and September each year. For this show we are with the most up to date hardware and software PARSONS GREEN IV incredibly fortunate to be located in which is without information for your boat. Dorset-based Langham Wine Estate, has recently doubt one of the best boating locations on the south coast.’ won the highly acclaimed Judgement of Parsons Green IV with its 2010 Classic Cuvee, a sparkling wine made in the vineyard’s first year Marina man of production, beating 93 other English sparkling MDL Marinas has appointed wines from 47 different vineyards in a blind Neil Salter as General tasting. Its 2010 Blanc de Noirs also finished in the top 10. Manager of Cobb’s Quay The Rangers at Moors Valley Country Park and Forest are looking for Marina in Hamworthy. Neil volunteers to help record the vast array of plants and animals in the will be responsible for daily 800-acre Park. operations at the 1,090-berth ‘We are organising a 24-hour Bioblitz at Moors Valley on 24th July and Creating greater expertise in the marina, ensuring the marina would love to bring some new volunteers on board to help discover continues to offer berth holders and record particular species’, said Countryside Education Ranger, Katie rural economy and visitors the very best in Davies. ‘We are hoping lots of members of the public will also want The UK200 Agriculture Group has linked up with the British Institute customer service and high to join in, but obviously they will need guidance, so knowledgeable of Agricultural Consultants in an information sharing arrangement. As quality facilities, as well as experts will be welcome. part of this arrangement, the two groups are holding a series of regional driving further development ‘We are also keen to increase the scope of our regular surveys, so workshops to discuss key issues in the rural economy. and investment in the site. we would also welcome support from volunteers who can’t make the The UK200Agriculture Group is a specialist group of accountants and Bioblitz but would be keen to get involved with regular survey work.’ lawyers who support farming and the rural businesses. Contact Katie Davies on 01425 470721. l www.uk200group.co.uk

28 Visit www.bizmag.co.uk July/August 2014 2014 July/August Visit www.bizmag.co.uk 29 A one-stop shop... for press releases and photography guaranteed to get you noticed Rowan White Photographic telling stories in pictures and words for 29 years For all your photographic requirements from Architecture to Web, from Conference to PR A coffee and a chat will cost you nothing... ‘One call to me and I’ll come to you.’ Win a BMW... while playing a round! Contact Noel White on 01202 518618 or e-mail: [email protected] If you think that mixing golf, food, and networking, is a great With an entry fee of £300 for The Renaissance Club is a ‘not idea, then add in the opportunity to win a BMW as well as other a team of 4, which includes a for profit’ organisation which round of golf, sponsorship of a offers relaxed, but supportive, prizes, and benefit charities in the process, the Renaissance hole, and a two course dinner networking meetings twice a Holiday pay… Commission included Clubs’ Annual Charity Golf Day is a must. with a charity auction in the month, one a breakfast meeting, evening, plus the opportunity to the other at lunchtime, with both Any company that does not have employee who was able to earn financial disadvantage for doing win a BMW, this fantastic event being held on Thursdays. Visitors a sizeable commission, which so. Therefore, holiday pay must its own in- house HR specialist, will take place at Ferndown are always welcome, so please could represent up to 60% of his correspond with the normal pay would be hard pressed to keep Golf Club on 25th July. Other come along and help support total remuneration. When he took received by the worker. entry options are available. Last local charities in the process. up with the constant changes in annual leave, his holiday pay was The principle applied by the year, combined with the money The next breakfast meeting will employment legislation. With based on his basic salary only. European Court is likely to apply raised at the 2013 golf day, the be on Thursday 10th July at The At a tribunal it was argued that to any variable pay including extended employment rights, Renaissance Club donated an Norfolk Royale Hotel, the next any variable pay – provided it is overtime, allowances and such as flexible working, as well incredible £7,000 to its chosen lunch being on Thursday 31st July intrinsically linked to a worker’s bonuses. Arguably, any variable as new tribunal rules, and the charities. at the Green House Hotel. contract – should be included in pay, provided it is intrinsically introduction of pension auto- holiday pay. The tribunal referred linked to a worker’s contract, enrolment, an employer might the matter to the European Court. should be included in holiday pay. To register for the golf day or to attend a Renaissance Club well miss some important, and The ECJ found that the Lesley further commented, meeting please contact Robert Brunt on relevant, new developments. employee’s holiday pay should ‘Two cases are scheduled to [email protected] or to find out more visit include an amount to reflect be heard by the Employment www.therenaissanceclub.org Lesley Walford, of Consensus the commission he was unable Appeal Tribunal at the end of Employment Law, comments, to earn while on annual leave. July. Employers should closely ‘One very significant decision Lesley Walford The court stated that workers watch this space, as the outcome that employers may have missed, may be deterred from exercising of these could have considerable is that of a landmark judgment She continued, ‘Employers their important social right to financial consequences.’ recently handed down by The across all business sectors may take annual leave if they suffer a Softener savings at laundry European Court of Justice (ECJ) have to review their holiday pay when it decided that holiday pay practices and if necessary change To arrange a confidential, no-obligation FREE half hour Building on its already enviable reputation UKh2o, the Westbourne must correspond to normal pay, how their employees’ pay is consultation please phone Lesley Walford on 01202 739249 or based specialist supplier of water softening systems, and all matters including any commission or calculated.’ e-mail [email protected] relating to plumbing and heating, has recently installed a Kinetico other variable pay that it might The case which brought about You can find out more about Consensus by visiting ordinarily comprise.’ the ECJ finding was based on an www.consensusemploymentlaw.co.uk commercial water softening system at Surma Laundry based on the Nuffield Industrial Estate in Poole.

Mike Lombard, Managing operate at maximum efficiency Director of UKh2o commented, and reliability’. Get your company noticed ‘The water supplied throughout He added, ‘ Having a water with corporate and PR most of Dorset is classified softener fitted has not only as being “moderately hard”. significantly reduced our machine photography However, in the postcode area maintenance costs, but has Rowan White Photographic is a one-stop shop for press for Surma Laundry the water is reduced our energy bills as well as officially classified as being ‘hard’, releases and photography. the costs of detergents and fabric so the laundry will benefit in conditioners, and even gives a Noel White and his team are recognised for their creative many ways from having a water better finished product which flair and professional approach. They are the preferred softener installed, particularly in benefits our customers, and choice of many hotels, restaurants, manufacturers, relation to the near elimination of Surma of course!’ architects, interior designers, retail shops, PR companies, limescale.’ It is a fact that for every advertising agencies and cosmetics brands throughout the Mr Raj Choudhury of Surma millimetre of limescale you can UK and especially within Dorset, Wiltshire & Hampshire. All water softener applications individually. This way you get a Laundry commented, ‘We expect approximately a 10% Noel White comments, ‘Just a close-up shot of a are different, which is why Mike tailor-made solution designed operate five industrial washing increase in the amount of energy handshake is not enough. Creativity is a very important and his team at UKh2o will assess for your business, or residential, machines on site, which between used, from a 10.6% energy part of the work we do and we pride ourselves on every potential installation needs. them take 850lbs wet weight of increase for one millimetre to providing creative and effective ideas that make your washing, per wash. This equates a 29.4% energy increase for 3 event unforgettable.’ If you would like to contact Mike at UKh2o for a no obligation to between 45,000lbs and millimetres. This level of limescale consultation, call 01202 653006, by e-mail [email protected] 50.000lbs wet weight, of washing will therefore be responsible If you have an event to be covered, a story to be or to find out more you can visit www.ukh2o.com per week, so it is absolutely for, more or less, a 30% loss of told, or would like to be featured on these pages call You can see customer testimonials at www.reviewcentre.com essential that our machines heating efficiency. Noel White on 01202 518618 or e-mail [email protected]

30 Visit www.bizmag.co.uk July/August 2014 Rowan White Photographic telling stories in pictures and words 31 bournemouth news

Key development Snappy designer pad for new arrivals to Bournemouth’s seafront Oceanarium - The Bournemouth Aquarium has invested £25,000 in a new feature called Crocodile Rocks. The completion of the display provides home for a pair of Morelet’s Crocodiles SERVING UP and creates a brand new experience for visitors that dramatically enhance the popular seafront attraction’s reptile collection. Designed especially for the new species the enclosure, which measures approximately 10 square meters, includes a 2,000 litre water-pool, mini waterfall, landscape rockery and heated basking areas. SUMMER JOBS Major award win for Five star work in Steve Wells (left) and Rich Fooks outside the site on Lorne Park Road. Gardens of Light Festival Bournemouth WITH SOS One of DWP Housing Partnership’s largest If you’re looking for a new challenge, have recently been made private developments is now underway after work began on a large plot near the centre redundant or need a new start talk to SOS recruitment! of Bournemouth. Dorset’s biggest private landlord is investing £5m in the site on Lorne Park Road, off Old Christchurch Road. When completed, there will be 64 self-contained apartments, comprising of studio and one bedroom flats. Glossbrook Builders Ltd has cleared the site – which is just over an acre – after the demolition of the existing properties. It is Top l-r: Stuart Alexander, Jack Greener anticipated that the development will be Bottom l-r: Gregg Dunnett, Lisa Tucker, completed in the summer of 2015. The units Michael Grubb will be contained within three blocks; two Bournemouth’s Gardens of Light Festival has of them five storey high and one four storey scooped the Best Exhibition Award at this high. year’s prestigious Design Week Awards. During the building work there will be Commissioned by the Bournemouth up to 50 people on site, creating valuable Town Centre BID and supported by the employment. L-r: Nigel Hedges; Darragh Greenan, McAleer & Bournemouth Coastal BID, Bournemouth Rushe and THAT property man, Peter Tisdale DWP Housing Partnership is now seeking Borough Council and the Lower Gardens Trust a forward-thinking organisation to take Board to attract visitors to the town during the Work on a £60m development by THAT advantage of this development that will winter season, the Gardens of Light Festival group at Terrace Mount in Bournemouth is deliver high quality accommodation for the was a major winter event introduced to the well under way, as Nigel Hedges, Chair of the local economy. town in 2013 and has been recognised as Bournemouth Town Centre Management ‘iconic’. Board, discovered during a visit to the site in Sports awards Awarded alongside major brands including June. Apple for its Iphone 5, ITV, Nissan and Barclays, Terrace Mount is a hotel-led mixed use the Gardens of Light Festival transformed the scheme anchored by two Hilton Hotels. This Grade-II listed Bournemouth Lower Gardens landmark development will also include We specialise in Contract, Temporary and Permanent recruitment at all levels, covering: into a winter wonderland with interactive some 60 apartments, and over 200 parking Administration, Banking, Business Development, Customer Service, Finance, HR, Insurance, IT, Legal, Management, lighting experiences. Created by renowned spaces. Marketing, PR, Property, Sales, Construction, Engineering, Industrial, Technical, Healthcare and Domiciliary lighting designer Michael Grubb, who worked The flagship five star hotel, situated on the master plan for the London 2012 adjacent to the Bournemouth International Olympic Park, 10 interactive light pods were Centre, will be topped with a sky bar and is scattered throughout Bournemouth’s gardens ideally placed to provide first class facilities Steve Cuss and Dan Neville being presented for visitors to enjoy. for town goers, tourists and conference with their award at the annual sports awards. The Design Week Award is the second major visitors alike. The second hotel is three stars. Contact a member of the SOS team now: Head of AFC Bournemouth’s Community national award won by the light pods as they Despite contending with torrential Call: 01202 292888 | Click: [email protected] also picked up best outdoor event in the downpours, and the relocation of a large Sports Trust Steve Cuss and his assistant Come in: 181-183 Old Christchurch Road, Bournemouth, BH1 1JU Dan Neville have been recognised for 2014 Lighting Design Awards. The advertising group of stag beetles to a more suitable their impressive work with Bournemouth campaign based on the Gardens of Light location, the project is on target for the Or to: 212 Old Christchurch Road, Bournemouth, BH1 1PD University’s football teams by being named event also received three international awards, scheduled unveiling in summer 2015. www.sosrecruitment.co.uk Coaches of the Year. including gold for the television advert.

32 Visit www.bizmag.co.uk July/August 2014 2014 July/August Visit www.bizmag.co.uk 33 bournemouth news

Hives of industry By Nigel P. Hedges It is essential for towns to have a GOOD WORKS plan – they are businesses too and Volunteers from the J.P. Morgan Good all have to self-finance one way or Works Volunteering programme gave another as financial reality bites in local their time and energies to paint part government. Play to your strengths, of The Osborne Centre of the Multiple utilise your assets to the council tax Sclerosis Society Bournemouth and payers’ best advantage and help District Branch. business to get moving again. ‘It has been in need of a lick of paint That’s why some sites in the BH for some time and it has made such postcode have seen 10,000 lorry- a difference to have the hallway and loads of earth removed as steel work toilets painted,’ says Jenny Alderson, THAT Group is working with McAleer and Rushe as the and concrete recover Jurassic alluvia appointed main contractor for its flagship £60m mixed use Exelin runs its first event in Dorset Support Officer and Secretary MS following a winter of determined development at Terrace Mount, Bournemouth. Society Bournemouth and District excavation! June saw AFC Bournemouth hosting Exelin’s first event in Dorset. Branch. ‘We are so grateful to all those The fact that hundreds of thousands of tons funding ultimately increasing BH1/BH2 resident Attendance at the event was by invite only from Exelin. who came from J.P. Morgan and they of rubble have been transported out of any population by over five figures! were so enthusiastic and have done a Exelin is a sister company to SWMAS (South West Manufacturing town without anyone noticing shows the care, Historians rue their lack of cameras at crucial really good job.’ Advisory Service) and part of the same group. diligence and professionalism of the building moments of change, and how many of us idly The MS Society Bournemouth and team, who have been prised from London’s musing as we sit in traffic think, ‘how did THAT Exelin was the host to a number of senior business leaders District Branch are planning their next building boom, to create our own icon shards building get there’... ‘I didn’t see THAT being built. predominantly from the engineering and manufacturing sector, but large project which will be an extension of glass and concrete – for living, residing Yes, some buildings have actually gone (hurrah!) all of whom were looking to continue to drive their business forward. to the physio facilities at the Osborne and vacationing... providing a sustainable but as they say, ‘watch this space’. When a council Delegates were asked to consider the following questions: Centre. Despite the enormous running employment hub that grows from the centre. can say, ‘I have a good site’ then those hard hats costs the centre is completely self- „„Do you want your management team to take ownership and Movement creates wealth and Bournemouth is and steel capped boots fly out of the lockers. funded and supported by volunteers. deliver your strategic objectives? attracting international attention with its ‘asset If your organisation is able to help, The sign on that bridge on the A338 should backed vehicle’ which sees up to 16 council actually say ‘Open for business!’ Time to place the „„Do you want your people to consider options and make decisions please call Jenny on 01202 570300. to support the business, rather than indicate helplessness’? owned sites available for those with vision and deposit on your seaside flat now. most thought provoking and a very useful bit of networking, your team „„Would you like a culture of continuous improvement to be the really know their stuff. I gained a lot from the session.’ Zest for Bournemouth as norm in your organisation? Duncan Newman, Exelin’s Relationship Manager and event organiser, Citrus Building launches The team at Exelin (including Director Charles Hill) then took delegates said, ‘We have been humbled by the response we have received today. through an interactive and thought provoking scenario with plenty of It’s clear to me that the engineering and manufacturing sector care input and comments from the collective knowledge and experience in passionately about getting it right for their people. This is something the room. I’ve known for a long time and is reflected by the commitment we saw today. I’ve worked with engineering and manufacturing companies in Using the real life case study of a young man who joined an Total Website Management Dorset for over 14 years now, so it’s no surprise to me. It’s great to see organisation in 2005 on a technical apprentice scheme. Exelin team the passion for looking after staff demonstrated on mornings like this. members Martin Frary and Gary Peters recounted the story of how This is Exelin’s first event in Dorset and it’s been so well received that we ‘Simon’ (not his real name) was given all the skills he needed to succeed are now looking at another similar event in September.’ on the shop floor. Simon went through an apprenticeship, then HNC and was even sponsored through a BEng by his employer. Finally in To wrap the session up delegates were made aware of funding January 2011 Simon was promoted and put in charge of 12 people. opportunities that SWMAS can offer to engineering and manufacturing What happened next to Simon, his team and his employer? Why did it companies including a grant for new product development as well as happen, and should or could it have been different, was the subject of a new process development. lot of discussion and common ground. To find out more about SWMAS funding, or Exelin’s development L-r: Bill Cotton and Councillor John Beesley, Bournemouth Council with Duncan Johnston, BDC The morning session finished with delegates being given some useful programmes in: Lean, Leadership, Professional Procurement, tools with which to help their people develop and fulfil the potential Project Management, Sales and Marketing and Six Sigma, Prospective buyers have begun viewing the first residential and they have. Feedback from the business leaders attending the event contact Duncan Newman, on 07436 539702 or commercial property to come on stream from the Bournemouth was overwhelmingly positive. One business leader saying, ‘it was well e-mail: [email protected] Development Company (BDC), the delivery partner for Bournemouth organised and the presentation was thought provoking and interesting.’ Exelin has worked with over 100 companies in the south west in the last 12 Borough Council’s Town Centre Vision. Another echoing similar comments by saying, ‘Many thanks for today, months. A show apartment has been opened at the stylish five-storey Citrus Building overlooking Horseshoe Common after an official launch attended by more than 60 guests. Consultancy Contact Duncan Newman, The £12m development, on the former council-owned surface car park Relationship Manager Work Made Simple at Leyton Mount, comprises 64 apartments and, once open, will house a Bespoke Training t: 07436 539702 290 sq m (3,120 sq ft) café or restaurant. e: [email protected] QUAYSTONE: THE POWER BEHIND BDC is also preparing plans for a residential development, with multi- Open Programmes www.bizmag.co.uk storey car park, at Berry Court and is looking at further schemes at Taster Sessions www.exelin.co.uk www.quaystonesoftware.com Durley Road and St Stephens.

QuarterPage.indd 1 20/04/2011 18:24:59 34 Visit www.bizmag.co.uk July/August 2014 2014 July/August Visit www.bizmag.co.uk 35 office spot the driving force

Goadsby acquires 15 companies sign up Business leaders welcome 36,000 sq ft office new Flybe route building for new office space Southampton Airport has secured a brand new daily service to and from Hamburg, connecting Goadsby Commercial is delighted to Fifteen companies these two important business centres for the first report the successful acquisition of have signed up time. The route will start in October 2014 with Wella House, Basingstoke on behalf of to office space Flybe. Business experts in the region have warmly Cavendish and Gloucester. The property at a thriving welcomed the addition to Southampton Airport’s extends to 36,000 sq ft of offices set over offering. four storeys and on a site of 2.65 acres. business centre in l www.southamptonairport.com The property is excellently located a short Southampton’s Ocean distance from Basingstoke town centre. Village following the L-r: Andrew Smith (left), Managing Director, and Malcolm Venn, Head of Engineering, with the Call Goadsby on 01962 869667. opening of the latest New Volkswagen Polo new buses. Full circle for Greendale phase. and Golf SV The local roads have just become brighter A fit-out programme Yellow Buses has invested nearly £1m in five brand new double-decker buses ready for took place at five-storey another busy summer. Ocean Village Innovation Following sustained business growth, the Bournemouth-based company ordered the Volvo Centre (OVIC) after the Ocean Village Innovation Centre Wright Gemini double-deckers, which will have the distinctive Yellow Buses livery. first and second floors They will be rolled out onto routes across Bournemouth, Poole and Christchurch. became fully occupied within three years of conversion from open plan to partitioned offices. Due to demand, a further 42 offices have been created, ranging in size from 14 sq m (150 sq ft) to 93 sq m (1,000 sq ft), on the previously open-plan ground level and third and fourth floors. More than half UK fleet operators say traffic Work by Southampton-based Hampshire Interiors completed in April, which included the provision of break-out areas and hire meeting rooms with audio-visual facilities. lights should stay red for longer Stephen Brownlie, Senior Centre Manager for OVIC and a similar centre in Portsmouth, called The week-long survey, Rob Hooker and the Greendale construction the Technopole, said, ‘With two converted floors already occupied, it made strong commercial by comparison website team at Blandford Hospital Order books for two new Volkswagen models are sense to divide up the remaining three floors into flexible office space. TrackCompare.co.uk, followed now open at Tower Park-based Breeze Volkswagen. For Rob Hooker, one of the founding ‘With the installation of 72 offices, we now have 63% occupancy in OVIC and we anticipate a government announcement The new Volkswagen Polo and Golf SV are due for Directors of Greendale Construction calling ‘full house’ within a year, if not sooner.’ that it is reviewing crossing Ltd, being awarded the latest contract delivery in July. times across the country after at Blandford Community Hospital was John Corderoy, Managing Director at Breeze concerns that pensioners and a pleasing twist of fate which brought New Grade A Brookside Centre opens Volkswagen, says, ‘We’re excited to be introducing others find it difficult to cross not only one but two new Volkswagen vehicles back happy memories from the mid- Peter Murphy, Chairman roads before the lights change. to the showroom this summer. Five years after 1980s when, employed as Site Manager of C&G Properties Plc, Asked Do you believe traffic the fifth-generation Volkswagen Polo arrived, the for another building firm, he worked performed a tape cutting lights should stay red for super-mini has gone through a thorough overhaul on the hospital’s major extension and ceremony to declare its longer? 52% said yes. and offers and fuel-efficient ride. The Golf SV is cottage hospital refurbishment, opened latest office development Kjell Anderton, a the third variant of the seventh-generation Golf, by Princess Anne on the 11th September open in Southampton. TrackCompare Director, said, alongside the hatchback and the Estate, and has a 1986. With Grade A facilities, ‘With this poll there was an almost fifty-fifty split, which reflects the fact fleet operators are look that clearly follows the design of its siblings.’ Almost 30 years later, Greendale is the Brookside Centre both drivers and pedestrians and can see things from both sides.’ l www.breeze-volkswagen.co.uk delighted to be undertaking internal on Auckland Road near alterations to form new office spaces for Dock Gate 20 has been DHC and DCC staff. The £250K, 10 week completed by Fareham- EXCLUSIVE RACE CAR EXPERIENCE project, in the heart of the busy hospital based Amiri Construction SMMT NEW CAR This summer sees the launch of means Greendale will be doing all it can two weeks earlier than Ultimate Race Car Experience, a to keep the inconvenience down to a planned, and on budget. REGISTRATIONS cutting edge motor sport simulator minimum for patients and staff. L-r: C & G’s Construction Manager Gary Rumbell, Peter Murphy, facility in Salisbury. Ultimate Race Amiri’s Mark Vincent and Architect Shawn Lambert. Longest ever period of growth for UK new Car Experience (URCE) uses up- car market to-the minute graphics and super „„May increase drives UK new car market responsive electronic actuators SPECIAL FEATURES to 27 consecutive months of growth, to create a truly immersive racing breaking record set in the late 1980s. experience. THEBUSINESS SEPTEMBER - copy by 8th August As well as racing car drivers using THE INDEPENDENT MAGAZINE FOR DORSET, WEST HANTS AND SALISBURY „„New car registrations increased 7.7% in I T Experts • Tourism Update • Award Winning Work the simulators for training, businesses Call 01425 471500 or e-mail [email protected] Manufacturing & Engineering • Wimborne & Ferndown May to 194,032 units – the most in May since 2004. are also taking advantage of Visit the website www.bizmag.co.uk OCTOBER - copy by 10th September corporate packages for team days out for news, business clubs, events and free business directory Risk Management • Hotel Highlight „„Registrations for 2014-to-date pass and team building. The Business (Dorset) Ltd, 9 Gainsborough Rd, Ashley Heath, Ringwood BH24 2HY Transport Focus • Team Power • Families at Work the one million mark, rising 11.6% to l www.ultimaterce.com 1,058,974 units.

36 Visit www.bizmag.co.uk July/August 2014 2014 July/August Visit www.bizmag.co.uk 37 the driving force the voice

Driving test ‘not fit for purpose’ Anxiety, depression and banks A growing debate is taking place regarding the suitability of the behaving as ‘SME slaughterhouses’ – existing driving test to prepare young motorists for being given free rein to take to the roads unsupervised, with a significant proportion of survey reveals the challenges this group suffering accidents during their first year after passing their test. still facing small businesses According to figures from the Institute of Advanced Motorists (IAM), Owners and directors of small and Your retirement dreams can come true 30% of young drivers (aged 18 to 25) admit to breaking the law shortly medium sized businesses are still being after passing their test, while 68% of this group feel they still need caused problems, including stress-related to learn more in order to be a safer driver. This calls into question the health issues, through the late payment of effectiveness of the existing regime of tuition and testing, which in invoices despite the economic upturn, a many quarters people now believe fails to adequately prepare new survey by the International Association of drivers for the rigours of the road. Book-keepers (IAB) has found. IAM Chief Executive Simon Best said, ‘This survey shows that younger The IAB, the leading professional body drivers simply don’t feel adequately prepared for independent driving. for bookkeepers, surveyed more than 200 The current learning system is failing the next generation of motorists of its members, many of whom run their and there needs to be serious review.’ own businesses and count among their He added giving early experience to individuals looking to learn to clients SMEs from across a range of sectors Malcolm Trotter drive is essential and this can most easily be achieved through peer and from around the UK. discussions, rather than relying on the introduction of things like ‘Bookkeepers can often be closer to the day-to-day financial affairs of curfews and restrictions on passenger numbers. small businesses than the owners and directors,’ said Malcolm Trotter, As a result, the IAM is proposing new measures that the government Chief Executive of the IAB. ‘As such, they are perfectly placed to observe should seriously consider if it wishes to see a reduction in the and comment on the impact of late payment on SMEs.’ number of new drivers being involved in accidents. They include an More than half (50.7%) said they had noticed late payments causing introduction of road safety assessment in the national curriculum for cash flow problems for their clients in the past year. all children, allowing greater access to theory and hazard perception ‘Among the examples of problems caused, our members cited their tests online, insurers not penalising learner drivers for tuition in the clients’ inability to pay their own bills on time, increased use of credit family car, a 12-month minimum learning period and a practical cards for short term finance, having to arrange expensive overdrafts driving test that includes high-speed roads. and directors and business owners not drawing a salary,’ said Malcolm Steve Clarke, Group Marketing Manager of The Fuelcard Expert, also Trotter. ‘But perhaps most worryingly, some of our members reported firmly believes that the driving test should make young drivers aware clients suffering from anxiety and depression as a result of the cash flow that keeping to the speed limit and avoiding erratic acceleration and pressures brought to bear on their businesses through late payments.’ breaking, will help to reduce accidents as well as reduce their fuel One respondent to the survey explained how one of their clients came consumption: ‘Good driving practices will not only reduce accidents, very close to insolvency as their customers, mainly large well known but also reduce the cost of running their vehicle. This will also have the corporations, pushed payment dates back further and further - with one paying at 90 days. Respondents added that complex purchasing added spin off benefit to the environment of reducing CO2 and other greenhouse gas emissions.’ systems used by large organisations were also delaying payments. In addition, the IAM wishes to see a new post-test assessment for all Almost a third (30%) of IAB members surveyed also reported clients new drivers to take place a few months after first getting their licence, seeking alternatives to the big banks for sources of finance as they as this is one of the most hazardous periods for all motorists. Again, sought to alleviate cash flow issues brought on by late payments. The Fuelcard Expert thinks this would be an ideal opportunity to ‘Friends and family, government loan schemes, factoring and invoice emphasis not only safe, but environmentally friendly driving. finance companies, short term loans from directors and dipping into personal savings are all sources SMEs are turning to for funds, rather Electric Vehicles Poll Results than approach the big banks,’ said Malcolm Trotter. ‘It is clear that a lot of them regard the banks as enemies rather Download your Free Pension Guide at: Only 6% of fleet operators intend than allies in business, with high interest rates and what are seen as to invest in electric vehicles (EVs), unreasonable covenant agreements hindering smaller concerns.’ www.wardgoodmanfi nancialservices.co.uk/free-pension-guide a week-long poll by comparison One respondent to the IAB survey commented: ‘Most of the facilities website TrackCompare has offered (by the banks) are not considering the company’s cash flow. revealed. If one defaults, they do not give them a chance, a lifeline, but they Ward Goodman Financial Services has been helping clients secure their fi nancial Kjell Anderton, a Director of the immediately pass their cases to the legal department, who hire debt future throughout Dorset and Hampshire for over 15 years. Our Free Pension Guide company, said, ‘We don’t believe collectors and then bailiffs. In this way the SMEs are killed. For the SME, EVs have become mainstream banks are slaughterhouses.’ can help you achieve the retirement lifestyle you dream about. enough for them, which is a shame. Malcolm Trotter added, ‘While SMEs are helping to drive the recovery, Perhaps it’s just a lack of education. our survey shows they are still finding many obstacles in their way. Of course, there’s still plenty of time to improve people’s knowledge of ‘Until the larger companies and corporates stop considering delaying the potential benefits of electric vehicles. Things take time and maybe payment as a legitimate business practice, and unless the banks in a few more years they will warm to the idea of investing in them. become more SME friendly, the country’s small businesses will continue ‘The government is to invest £500m between 2015 and 2020, which to face a tough, uphill struggle to grow and succeed.’ is a move in the right direction and should grab people’s attention. To find out more about the IAB, visit www.iab.org.uk One of its main aims is to encourage the uptake of ultra-low emission For more information or to discuss your individual circumstances vehicles.’ call us on 01202 875 900 or visit www.wardgoodmanfi nancialservices.co.uk

38 Visit www.bizmag.co.uk July/August 2014

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