Guide to Accessible Transport in Bromley
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A Guide to Accessible Transport in Bromley Be more independent, safer and confident in choosing the right transport If you need help to read this Guide Please contact us if you would like this guide in another language. This Access Guide is available electronically at www.bromley.gov.uk Contents Glossary of symbols ___________________________________________6 Travelling Safely General Advice _______________________________________________7 Travelling by Taxi _____________________________________________7 Travelling by Train or London Overground __________________________8 Travelling by Bus or Tram _______________________________________8 Safe travel __________________________________________________ 9 Hate crime _________________________________________________ 10 Reporting Bus crime __________________________________________11 Contacting the Police _________________________________________ 12 Travel Assistance Scheme – Freedom to Travel ____________________ 13 Door-to-Door Services Dial-a-Ride _________________________________________________ 14 Licensed Taxis or Minicabs _____________________________________15 Taxicard Scheme ____________________________________________ 16 Passes and Cards Freedom Passes _____________________________________________17 Oyster Card_________________________________________________18 Bus and Tram Discount Card ___________________________________ 18 Disabled Person’s Railcard _____________________________________19 Public Transport Buses______________________________________________________20 Trams______________________________________________________21 Trains______________________________________________________21 Train station accessibility ______________________________________ 22 Train station facilities _________________________________________ 22 London Overground___________________________________________23 Coaches____________________________________________________23 2 Using a Car DVLA ______________________________________________________24 The Blue Badge______________________________________________24 Congestion Charge Exemption __________________________________25 Disabled Parking Bays_________________________________________25 Road Tax ___________________________________________________25 Shopping Bromley Shopmobility _________________________________________26 Orpington Shopmobility _______________________________________26 Personal Transport Motability Scheme____________________________________________27 BATH Community Transport ____________________________________27 Patient Transport Service ______________________________________27 General Information and Useful Contacts RADAR ____________________________________________________28 Family Fund ________________________________________________28 Disabled Persons Transport Advisory Committee____________________29 Transport for All ______________________________________________29 London Travel Watch _________________________________________ 29 DisabledGo - Bromley Access Guide______________________________29 Transport for London__________________________________________30 Local Services ______________________________________________ 30 The London Borough of Bromley ________________________________ 31 Travel Support for Children & Special Education Needs_______________31 Making a Complaint___________________________________________32 Please be aware that as transport services evolve, the information contained in this guide may no longer be accurate. Photographs and pictures used by kind permission of Transport for London. 3 Glossary of symbols Additional Information E-mail Telephone Website Textphone Postal Address 4 Travelling safely However you travel, make sure you plan ahead so that you know where you are going and how you will get there. People have different needs, for your own safety you should follow the safe travel advice set out below; General advice • Always let someone know where you are going and what time you hope to arrive and/or return • If you can, travel with friends or somebody you know • Keep your personal belongings close to you at all times • Only use your mobile phone if you really have to • Have a telephone number or a list of numbers for people to contact if you need help • When you travel at night, try to wait in a brightly lit place and be aware of your surroundings Travelling by Taxi or Minicab • Always book a taxi or cab by phone or at the company’s office • Tell the person answering the phone at the cab office where to collect you, where you are going and at what time you want to be collected • Ask for the driver’s name as well as the make and colour of the car that will collect you • When the taxi arrives, check the driver can tell you his or her name and also the name of the cab company • Sit in the back, if possible behind the driver • If you travel by train late at night, book a cab to pick you up from the train station (make sure you know the time your train will arrive) • Ask the driver to wait outside until you get into the house Top Tips Top Tips If you are a wheelchair user, Have a list of telephone make sure you notify the taxi numbers you can contact if company when booking a cab. you need help. 5 Travelling by Train or London Overground • Find out the train times in advance, so you do not have to wait too long • Make sure you know what time the last train leaves • If you are waiting alone on the platform, stay in a brightly lit area • Once on the train, it is safer to sit in a carriage where there are lots of people • If someone bothers or frightens you, get up and move to another carriage Travelling by Bus or Tram • Find out the times of the bus you want, so you do not have to wait too long • If you can, sit near the driver • Tell the driver if somebody bothers you • Get off at the stop nearest to your home Contacts and more information Transport for London (TfL) helps you to plan your journeys in and around London. They also have an ‘Out and About in London’ guide, a listening version and a guide for supporters of people with learning disabilities with travel training advice. Website: www.tfl.gov.uk/gettingaround Phone: 020 7222 1234 Textphone: 020 7918 3015 6 Safe Travel Safety Advice from the Bromley Safer Transport Team Taking a few sensible safety precautions could make you less likely to become a victim of crime: • Keep your bag close to you and make sure your pockets are not accessible to anyone • Be more vigilant when travelling on a crowded bus or waiting at a bus stop, be aware of your surroundings • Have your travel pass or fare ready before you board so your wallet or purse stays out of sight • Inform the bus driver, a PCSO (Police Community Support Officer) or a police officer if a crime has just happened on the bus • Locate where the emergency alarms are in case you need them • If anyone tries to take your belongings don’t fight back Mobile Phone Advice • Keep your phone out of sight • Make a note of the phones IMEI (International Mobile Equipment Identity) number, you can find this out by entering ∗#06# into the keypad of most mobile phones • Register your phone on the immobilise website - Registration is free and the website lets the police identify a phone which is found and return it to the owner Contacts and more information: Website: www.immobilise.com 7 Hate crime Hate crime is any crime committed against another person because of their gender, religious beliefs, age, disability, ethnic origin, sexual orientation or any threatening or hurtful behaviour to cause offence. Prepare - Look confident - Avoid risks Never take safety for granted You will feel safer and be safer if you teach yourself to P.L.A.N. before you go anywhere. Prepare • Think “How do I get there?” and “How do I get back?” before you leave • Tell someone where you are going, who with and when you arrive back • Think about any possible dangers Look confident • Wear comfortable clothes and shoes that let you move easily • Remember your body language - stand tall and look like you know where you are going • Carry a shriek alarm (and learn how to use it), emergency phone numbers, some change in your pocket, and a phone card and your keys in a safe pocket Avoid risks and be aware of what’s happening • Keep looking at and listening to what’s happening around you • Keep away from odd or out-of-the-way places wherever you can • Try not to change plans at the last minute - or if you have to, tell someone • Keep one hand free - not in your pocket or cluttered up with shopping Never take your safety for granted - never say to yourself: • “It only happens to other people” • “It’s only a short journey” • “They look honest” 8 Reporting bus crime What you need to remember if you discover that you are a victim of crime on a bus: Make sure that you report the crime to the police by phone call or through the Metropolitan Police internet site: Phone: 0300 123 1212 Website: www.met.police.uk REMEMBER: If the crime has just happened, someone used force against you to steal your belongings or you can see the suspects, dial 999. In order for police to identify any potential suspects and to retrieve CCTV footage it would very helpful if you had or could remember the following information when reporting a crime: • Direction of Travel • Route Number • Time • Location Also if possible • Running number of the bus • Registration number If you can, you should also provide details of the incident and a description of any people involved, for example: - how old they are - what they look like - whether they are a man or woman - how