DOCSLIB.ORG

A Clustering Based Matrix for Selecting Optimal Tools and Techniques in Quality Management

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
A Clustering Based Matrix for Selecting Optimal Tools and Techniques in Quality Management University of Northern Iowa UNI ScholarWorks Dissertations and Theses @ UNI Student Work 2014 A clustering based matrix for selecting optimal tools and techniques in quality management Hassan A. Alsultan University of Northern Iowa Let us know how access to this document benefits ouy Copyright ©2014 Hassan A. Alsultan Follow this and additional works at: https://scholarworks.uni.edu/etd Part of the Business Commons, and the Engineering Commons Recommended Citation Alsultan, Hassan A., "A clustering based matrix for selecting optimal tools and techniques in quality management" (2014). Dissertations and Theses @ UNI. 1. https://scholarworks.uni.edu/etd/1 This Open Access Dissertation is brought to you for free and open access by the Student Work at UNI ScholarWorks. It has been accepted for inclusion in Dissertations and Theses @ UNI by an authorized administrator of UNI ScholarWorks. For more information, please contact [email protected]. Copyright by HASSAN A. ALSULTAN 2014 All Rights Reserved A CLUSTERING BASED MATRIX FOR SELECTING OPTIMAL TOOLS AND TECHNIQUES IN QUALITY MANAGEMENT An Abstract of a Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree Doctor of Industrial Technology Approved: _______________________________________ Dr. Ali E. Kashef, Committee Chair _______________________________________ Dr. Michael J. Licari Dean of the Graduate College Hassan A. Alsultan University of Northern Iowa August 2014 ABSTRACT The purpose of this research was to explore a systematic pattern for selecting quality tools and techniques in the manufacturing and service industries. This study asked, “What are the best DMAIC tools and techniques concerning circumstances of quality dimensions of products and services?” To answer this question, this research developed innovative, diagnostic matrices by mimicking the contradiction matrix of the Theory of Inventive Problem Solving (TRIZ). These innovative matrices are intended to help non-expert users to select the best sets of quality tools and techniques for solving different quality problems. By conducting a cluster analysis, the researcher uncovered homogeneous patterns of enough quality case studies, which ultimately provided the basis for selecting optimal groups of quality tools and techniques in different circumstances. Thus, the researcher examined the association and prevalence of different quality tools and techniques (independent variables) and the quality dimensions (dependent variables). The study developed the contradiction matrix for manufacturing, which includes the optimal 17 DMAIC lists of tools and techniques. Also, the study developed the contradiction matrix for service, which ultimately includes the optimal 15 DMAIC lists of tools and techniques. After developing and verifying the developed contradiction matrices, the researcher discussed their strengths and limitations as well as their roles for selecting the appropriate quality tools and techniques in the manufacturing and service industries. The results of this research can be used as a basis for many future investigations in the field of quality management and innovation. A CLUSTERING BASED MATRIX FOR SELECTING OPTIMAL TOOLS AND TECHNIQUES IN QUALITY MANAGEMENT A Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree Doctor of Industrial Technology Approved: ____________________________________________ Dr. Ali E. Kashef, Chair ___________________________________________ Dr. Julie Zhang, Co-Chair ___________________________________________ Dr. Andrew R Gilpin, Committee Member ___________________________________________ Dr. Scott Greenhalgh, Committee Member ___________________________________________ Dr. Radhi Al-Mabuk, Committee Member Hassan A. Alsultan University of Northern Iowa August 2014 ii DEDICATION I humbly dedicate this dissertation to my dearest parents, Ali and Fatema, who have always stressed the importance of a good education. They successfully infused a love of learning in me; therefore, I am voracious for knowledge, and not surprisingly, I am relentless in my pursuit of my academic goals. I also dedicate this dissertation to my beloved, small family, my wife Maryam and my son Loai, for their support, encouragement, love, and patience throughout my doctoral studies. iii ACKNOWLEDGEMENTS I would like to acknowledge and express my deepest gratitude to my dissertation chair, Dr. Ali E. Kashef, for his diligence and patience to supervise me in this journey. A special thanks also goes to my co-advisor, Dr. Julie Zhang, for her careful attention to detail, insightful comments, and constructive feedback, which made the work of this dissertation more viable. I would like to express my thanks to Dr. Andrew Gilpin for being a very resourceful person at various stages of the study. Also, my sincere thanks go to Dr. Scott Greenhalgh and Dr. Radhi Al-Mabuk for being in my committee and taking their time to review my dissertation. iv TABLE OF CONTENTS PAGE LIST OF TABLES ........................................................................................................... viii LIST OF FIGURES ........................................................................................................... xi CHAPTER 1. INTRODUCTION ...................................................................................... 1 Statement of the Problem ................................................................................................ 2 Statement of Purpose ...................................................................................................... 3 Statement of Need ........................................................................................................... 4 Research Questions ......................................................................................................... 6 Assumptions of the Study ............................................................................................... 6 Limitations ...................................................................................................................... 6 Delimitations ................................................................................................................... 7 Definition of Terms......................................................................................................... 7 CHAPTER 2. REVIEW OF LITERATURE ................................................................... 10 Quality Management ..................................................................................................... 10 Quality Definition ..................................................................................................... 10 Product Quality ......................................................................................................... 11 Service Quality.......................................................................................................... 11 The DMAIC Process ..................................................................................................... 12 Define ........................................................................................................................ 12 Measure ..................................................................................................................... 14 Analyze ..................................................................................................................... 16 v Improve ..................................................................................................................... 17 Control ...................................................................................................................... 19 Quality Tools and Techniques ...................................................................................... 21 Application of Tools and Techniques ........................................................................... 22 Role of Management ................................................................................................. 23 Types of Quality Tools and Techniques ....................................................................... 23 Seven Basic Quality Control Tools (QC7) ............................................................... 24 Seven New Management Tools ................................................................................ 36 Advanced Quality Techniques .................................................................................. 46 Selecting the Right Quality Tools ................................................................................. 46 Review of Studies on the Application of Quality Tools and Techniques ..................... 49 Small and Large Organizations ................................................................................. 49 Manufacturing and Service Organizations ................................................................ 50 Theory of Inventive Problem Solving (TRIZ) .............................................................. 56 History of Inventive Problem Solving ...................................................................... 56 The Need for TRIZ ................................................................................................... 56 Main Elements of TRIZ ................................................................................................ 57 Function Modeling and Functional Analysis ............................................................ 57 Ideality (Ideal
Load more

Recommended publications
  • Methods and Philosophy of Statistical Process Control
    5Methods and Philosophy of Statistical Process Control CHAPTER OUTLINE 5.1 INTRODUCTION 5.4 THE REST OF THE MAGNIFICENT 5.2 CHANCE AND ASSIGNABLE CAUSES SEVEN OF QUALITY VARIATION 5.5 IMPLEMENTING SPC IN A 5.3 STATISTICAL BASIS OF THE CONTROL QUALITY IMPROVEMENT CHART PROGRAM 5.3.1 Basic Principles 5.6 AN APPLICATION OF SPC 5.3.2 Choice of Control Limits 5.7 APPLICATIONS OF STATISTICAL PROCESS CONTROL AND QUALITY 5.3.3 Sample Size and Sampling IMPROVEMENT TOOLS IN Frequency TRANSACTIONAL AND SERVICE 5.3.4 Rational Subgroups BUSINESSES 5.3.5 Analysis of Patterns on Control Charts Supplemental Material for Chapter 5 5.3.6 Discussion of Sensitizing S5.1 A SIMPLE ALTERNATIVE TO RUNS Rules for Control Charts RULES ON THEx CHART 5.3.7 Phase I and Phase II Control Chart Application The supplemental material is on the textbook Website www.wiley.com/college/montgomery. CHAPTER OVERVIEW AND LEARNING OBJECTIVES This chapter has three objectives. The first is to present the basic statistical control process (SPC) problem-solving tools, called the magnificent seven, and to illustrate how these tools form a cohesive, practical framework for quality improvement. These tools form an impor- tant basic approach to both reducing variability and monitoring the performance of a process, and are widely used in both the analyze and control steps of DMAIC. The second objective is to describe the statistical basis of the Shewhart control chart. The reader will see how decisions 179 180 Chapter 5 ■ Methods and Philosophy of Statistical Process Control about sample size, sampling interval, and placement of control limits affect the performance of a control chart.
    [Show full text]
  • Finland—Selected Issues and Statistical Appendix
    O1996 International Monetary Fund September 1996 IMF Staff Country Report No. 96/95 Finland—Selected Issues and Statistical Appendix This report on selected issues and statistical appendix on Finland was prepared by a staff team of the International Monetary Fund as background documentation for the periodic consultation with this member country. As such, the views expressed in this document are those of the staff team and do not necessarily reflect the views of the Government of Finland or the Executive Board of the IMF. Copies of this report are available to the public from International Monetary Fund • Publication Services 700 19th Street, N.W. • Washington, D.C. 20431 Telephone: (202) 623-7430 • Telefax: (202) 623-7201 Telex (RCA): 248331 IMF UR Internet: [email protected] Price: $15.00 a copy International Monetary Fund Washington, D.C. ©International Monetary Fund. Not for Redistribution This page intentionally left blank ©International Monetary Fund. Not for Redistribution INTERNATIONAL MONETARY FUND FINLAND Selected Issues and Statistical Appendix Prepared by T. Feyzioglu, D. Tambakis (both EU1) and C. Pazarbasioglu (MAE) Approved by the European I Department July 10, 1996 Contents Page I. Inflation and Wage Dynamics in Finland: A Cointegration Approach 1 1. Introduction and summary 1 2 . Data sources and statistical properties 4 a. Data sources and definitions 4 b. Order of integration 4 3. Empirical estimates 6 a. Modeling strategy 6 b. Cointegration and error correction 8 c. Model multipliers 10 4. Outlook for CPI and nominal wage inflation: 1996-2001 14 a. Baseline scenario 14 b. Alternative scenario: further depreciation in 1996 17 References 20 II.
    [Show full text]
  • Using Likelihood Ratios to Compare Run Chart Rules on Simulated Data Series
    RESEARCH ARTICLE Diagnostic Value of Run Chart Analysis: Using Likelihood Ratios to Compare Run Chart Rules on Simulated Data Series Jacob Anhøj* Centre of Diagnostic Evaluation, Rigshospitalet, University of Copenhagen, Copenhagen, Denmark * [email protected] Abstract Run charts are widely used in healthcare improvement, but there is little consensus on how to interpret them. The primary aim of this study was to evaluate and compare the diagnostic a11111 properties of different sets of run chart rules. A run chart is a line graph of a quality measure over time. The main purpose of the run chart is to detect process improvement or process degradation, which will turn up as non-random patterns in the distribution of data points around the median. Non-random variation may be identified by simple statistical tests in- cluding the presence of unusually long runs of data points on one side of the median or if the graph crosses the median unusually few times. However, there is no general agreement OPEN ACCESS on what defines “unusually long” or “unusually few”. Other tests of questionable value are Citation: Anhøj J (2015) Diagnostic Value of Run frequently used as well. Three sets of run chart rules (Anhoej, Perla, and Carey rules) have Chart Analysis: Using Likelihood Ratios to Compare been published in peer reviewed healthcare journals, but these sets differ significantly in Run Chart Rules on Simulated Data Series. PLoS their sensitivity and specificity to non-random variation. In this study I investigate the diag- ONE 10(3): e0121349. doi:10.1371/journal. pone.0121349 nostic values expressed by likelihood ratios of three sets of run chart rules for detection of shifts in process performance using random data series.
    [Show full text]
  • Approaches for Detection of Unstable Processes: a Comparative Study Yerriswamy Wooluru J S S Academy of Technical Education, Bangalore, India, [email protected]
    Journal of Modern Applied Statistical Methods Volume 14 | Issue 2 Article 17 11-1-2015 Approaches for Detection of Unstable Processes: A Comparative Study Yerriswamy Wooluru J S S Academy of Technical Education, Bangalore, India, [email protected] D. R. Swamy J S S Academy of Technical Education, Bangalore, India P. Nagesh JSS Centre for Management Studies, Mysore, Indi Follow this and additional works at: http://digitalcommons.wayne.edu/jmasm Part of the Applied Statistics Commons, Social and Behavioral Sciences Commons, and the Statistical Theory Commons Recommended Citation Wooluru, Yerriswamy; Swamy, D. R.; and Nagesh, P. (2015) "Approaches for Detection of Unstable Processes: A Comparative Study," Journal of Modern Applied Statistical Methods: Vol. 14 : Iss. 2 , Article 17. DOI: 10.22237/jmasm/1446351360 Available at: http://digitalcommons.wayne.edu/jmasm/vol14/iss2/17 This Regular Article is brought to you for free and open access by the Open Access Journals at DigitalCommons@WayneState. It has been accepted for inclusion in Journal of Modern Applied Statistical Methods by an authorized editor of DigitalCommons@WayneState. Approaches for Detection of Unstable Processes: A Comparative Study Cover Page Footnote This work is supported by JSSMVP Mysore. I, sincerely thank to my Guide Dr.Swamy D.R, Professor and Head of the Department, Industrial Engineering &Management, JSSATE Bangalore and Co-Guide Dr P.Nagesh, Professor, Department of Management studies, SJCE, Mysore. This regular article is available in Journal of Modern Applied Statistical Methods: http://digitalcommons.wayne.edu/jmasm/vol14/ iss2/17 Journal of Modern Applied Statistical Methods Copyright © 2015 JMASM, Inc. November 2015, Vol. 14 No.
    [Show full text]
  • Run Charts Revisited: a Simulation Study of Run Chart Rules for Detection of Non- Random Variation in Health Care Processes
    RESEARCH ARTICLE Run Charts Revisited: A Simulation Study of Run Chart Rules for Detection of Non- Random Variation in Health Care Processes Jacob Anhøj1*, Anne Vingaard Olesen2 1. Rigshospitalet, University of Copenhagen, Copenhagen, Denmark, 2. University of Aalborg, Danish Center for Healthcare Improvements, Department of Business and Management, Aalborg, Denmark *[email protected] Abstract Background: A run chart is a line graph of a measure plotted over time with the median as a horizontal line. The main purpose of the run chart is to identify process improvement or degradation, which may be detected by statistical tests for non- random patterns in the data sequence. Methods: We studied the sensitivity to shifts and linear drifts in simulated processes using the shift, crossings and trend rules for detecting non-random variation in run charts. Results: The shift and crossings rules are effective in detecting shifts and drifts in OPEN ACCESS process centre over time while keeping the false signal rate constant around 5% Citation: Anhøj J, Olesen AV (2014) Run Charts Revisited: A Simulation Study of Run Chart Rules and independent of the number of data points in the chart. The trend rule is virtually for Detection of Non-Random Variation in Health useless for detection of linear drift over time, the purpose it was intended for. Care Processes. PLoS ONE 9(11): e113825. doi:10.1371/journal.pone.0113825 Editor: Robert K. Hills, Cardiff University, United Kingdom Received: February 24, 2014 Accepted: November 1, 2014 Introduction Published: November 25, 2014 Plotting measurements over time turns out, in my view, to be one of the most Copyright: ß 2014 Anhøj, Olesen.
    [Show full text]
  • Statistical Process Control Tools: a Practical Guide for Jordanian Industrial Organizations
    Volume 4, Number 6, December 2010 ISSN 1995-6665 JJMIE Pages 693 - 700 Jordan Journal of Mechanical and Industrial Engineering www.jjmie.hu.edu.jo Statistical Process Control Tools: A Practical guide for Jordanian Industrial Organizations Rami Hikmat Fouad*, Adnan Mukattash Department of Industrial Engineering, Hashemite University, Jordan. Abstract The general aim of this paper is to identify the key ingredients for successful quality management in any industrial organization. Moreover, to illustrate how is it important to realize the intergradations between Statistical Process Control (SPC) is seven tools (Pareto Diagram, Cause and Effect Diagram, Check Sheets, Process Flow Diagram, Scatter Diagram, Histogram and Control Charts), and how to effectively implement and to earn the full strength of these tools. A case study has been carried out to monitor real life data in a Jordanian manufacturing company that specialized in producing steel. Flow process chart was constructed, Check Sheets were designed, Pareto Diagram, scatter diagrams, Histograms was used. The vital few problems were identified; it was found that the steel tensile strength is the vital few problem and account for 72% of the total results of the problems. The principal aim of the project is to train quality team on how to held an effective Brainstorming session and exploit these data in cause and effect diagram construction. The major causes of nonconformities and root causes of the quality problems were specified, and possible remedies were proposed. © 2010 Jordan Journal of Mechanical and Industrial Engineering. All rights reserved Keywords: Statistical Process Control, Check sheets, Process Flow Diagram, Pareto Diagram, Histogram, Scatter Diagram, Control Charts, Brainstorming, and Cause and Effect Diagram.
    [Show full text]
  • A Guide to Creating and Interpreting Run and Control Charts Turning Data Into Information for Improvement Using This Guide
    Institute for Innovation and Improvement A guide to creating and interpreting run and control charts Turning Data into Information for Improvement Using this guide The NHS Institute has developed this guide as a reminder to commissioners how to create and analyse time-series data as part of their improvement work. It should help you ask the right questions and to better assess whether a change has led to an improvement. Contents The importance of time based measurements .........................................4 Run Charts ...............................................6 Control Charts .......................................12 Process Changes ....................................26 Recommended Reading .........................29 The Improving immunisation rates importance Before and after the implementation of a new recall system This example shows yearly figures for immunisation rates of time-based before and after a new system was introduced. The aggregated measurements data seems to indicate the change was a success. 90 Wow! A “significant improvement” from 86% 79% to 86% -up % take 79% 75 Time 1 Time 2 Conclusion - The change was a success! 4 Improving immunisation rates Before and after the implementation of a new recall system However, viewing how the rates have changed within the two periods tells a 100 very different story. Here New system implemented here we see that immunisation rates were actually improving until the new 86% – system was introduced. X They then became worse. 79% – Seeing this more detailed X 75 time based picture prompts a different response. % take-up Now what do you conclude about the impact of the new system? 50 24 Months 5 Run Charts Elements of a run chart A run chart shows a measurement on the y-axis plotted over time (on the x-axis).
    [Show full text]
  • Recent Debates on Monetary Condition and Inflation Pressures on the Mainland Call for an Analysis on the Inflation Dynamics and Their Main Determinants
    Research Memorandum 04/2005 March 2005 MONEY AND INFLATION IN CHINA Key points: • Recent debates on monetary condition and inflation pressures on the Mainland call for an analysis on the inflation dynamics and their main determinants. A natural starting point for the econometric analysis of monetary and inflation developments is the notion of monetary equilibrium. • This paper presents an estimate of the long-run demand for money in China. The estimated long-run income elasticity is rather stable over time and consistent with that estimated in earlier studies. • The difference between the estimated demand for money and the actual money stock provides an estimate of monetary disequilibria. These seem to provide leading information about CPI inflation in the sample period. At the current conjuncture, the measure suggests that monetary conditions have tightened since the macroeconomic adjustment started in early 2004. • Additionally, an error-correction model based on the long-run money demand function offers insights into the short-run and long-run inflation dynamics. Specifically: ¾ Over the longer term, inflation is mostly caused by monetary expansion. ¾ The price level responds to monetary shocks with lags and on average it takes about 20 quarters for the impact of a permanent monetary shock to peak. This suggests the need for early policy actions to curb inflation pressure given the long policy operation lag. Prepared by : Stefan Gerlach and Janet Kong Research Department Hong Kong Monetary Authority I. INTRODUCTION Concerns have been raised recently about overheating pressures in the economy of Mainland China (see, for example, Kalish 2004, Bradsher 2004, and Ignatius 2004).
    [Show full text]
  • Cause and Effect Diagrams
    Online Student Guide Cause and Effect Diagrams OpusWorks 2019, All Rights Reserved 1 Table of Contents LEARNING OBJECTIVES ....................................................................................................................................4 INTRODUCTION ..................................................................................................................................................4 WHAT IS A “ROOT CAUSE”? ......................................................................................................................................................... 4 WHAT IS A “ROOT CAUSE ANALYSIS”?...................................................................................................................................... 4 ADDRESSING THE ROOT CAUSE .................................................................................................................................................. 5 ROOT CAUSE ANALYSIS: THREE BASIC STEPS ........................................................................................................................ 5 CAUSE AND EFFECT TOOLS .......................................................................................................................................................... 6 FIVE WHYS ...........................................................................................................................................................6 THE FIVE WHYS ............................................................................................................................................................................
    [Show full text]
  • Root Cause Analysis of Defects in Automobile Fuel Pumps: a Case Study
    International Journal of Management, IT & Engineering Vol. 7 Issue 4, April 2017, ISSN: 2249-0558 Impact Factor: 7.119 Journal Homepage: http://www.ijmra.us, Email: [email protected] Double-Blind Peer Reviewed Refereed Open Access International Journal - Included in the International Serial Directories Indexed & Listed at: Ulrich's Periodicals Directory ©, U.S.A., Open J-Gage as well as in Cabell‟s Directories of Publishing Opportunities, U.S.A ROOT CAUSE ANALYSIS OF DEFECTS IN AUTOMOBILE FUEL PUMPS: A CASE STUDY Saurav Adhikari* Nilesh Sachdeva* Dr. D.R. Prajapati** ABSTRACT Quality can be directly measured from the degree to which customer requirements are satisfied. Some problems were reported by the customers of the automobile company under study in the fuel pumps; which is used in an automobile to transfer the fuel from fuel tank to fuel injection system after filtration.This paper presents the implementation of Quality Control tools– Check Sheet, Fishbone Diagram(or Ishikawa Diagram), ParetoChartand 5-Why analysis tools for identification and elimination of the root cause/s responsible for malfunctioning of the fuel pump in customers‟ cars. From the Check sheet and Pareto analysis, two major defects were identified which accounted for more than 80% of the problems being reported. The root causes of these two defects affecting the product quality of the company were then further analyzed using the 5- Why analysis. Keywords: Quality Control Tools, Ishikawa Diagram, Pareto Chart, 5-Why Analysis * Undergraduate Student, Department of Mechanical Engineering, PEC University of Technology, (formerly Punjab Engineering College), Chandigarh ** Associate Professor& Corresponding Author, Department of Mechanical Engineering, PEC University of Technology (formerly Punjab Engineering College), Chandigarh 90 International journal of Management, IT and Engineering http://www.ijmra.us, Email: [email protected] ISSN: 2249-0558Impact Factor: 7.119 1.
    [Show full text]
  • Stat 3411 Fall 2012 Exam 1
    Stat 3411 Fall 2012 Exam 1 The questions will cover material from assignments, classroom examples, posted lecture notes, and the text reading material corresponding to the points covered in class. If there is a concept in the book that is not covered in the posted lecture notes, in class, or on assignments, I won't ask you anything about that topic. The questions will be chosen so that the required arithmetic and other work is minimal in order to fit questions into 55 minutes. Plotting, if any, you are asked to do will be very quick and simple. o See problem 6 on the posted chapter 3 sample exam questions. Make use of information posted on the class web site, http://www.d.umn.edu/~rregal/stat3411.html Stat 3411 Syllabus Notes NIST Engineering Statistics Handbook National Institute of Standards and Technology Assignments Data Sets, Statistics Primer, and Examples Project Exam Information Sample Exam Questions From the Notes link: Chapters 1 and 2 1.1 Engineering Statistics: What and Why 1.2 Basic Terminology 1.3 Measurement: Its Importance and Difficulty 1.4 Mathematical Models, Reality, and Data Analysis 2.1 General Principles in the Collection of Engineering Data 2.2 Sampling in Enunerative Studies 2.3 Principles for Effective Experimentation 2.4 Some Common Experimental Designs 2.5 Collecting Engineering Data Outline Notes Guitar Strings: Use of Experimental Design Sticker Adhesion: Use of Models Testing Golf Clubs Observational and Experimental Studies: Ford Explorer Rollovers Excel: Factorial Randomization Table B1: Random Digits The first two chapters concerned basic ideas that go into designing studies and collecting data.
    [Show full text]
  • THE 7Th EXPLORATORY WORKHOP "DEFENSE RESOURCES MANAGEMENT - TRENDS and OPORTUNITIES"
    REGIONAL DEPARTMENT OF DEFENSE RESOURCES MANAGEMENT STUDIES THE 7th EXPLORATORY WORKHOP "DEFENSE RESOURCES MANAGEMENT - TRENDS AND OPORTUNITIES" ISSN: 2286 - 2781 ISSN- L: 2286 - 2781 COORDINATOR: Junior lecturer Brînduşa POPA National Defense University “Carol I” Publishing House Bucharest 2012 THE 7th EXPLORATORY WORKHOP "DEFENSE RESOURCES MANAGEMENT - TRENDS AND OPORTUNITIES" WORKSHOP COMMITTEE: Col. Senior Lecturer Cezar VASILESCU, PhD. Col. Military Professor Daniel SORA, PhD. University Lecturer Maria CONSTANTINESCU, PhD. Junior Lecturer Aura CODREANU, PhD. Junior Lecturer Brînduşa POPA, PhD candidate SESSION CHAIRMEN Col. Senior Lecturer Cezar VASILESCU, PhD. Col. Military Professor Daniel SORA, PhD. University Lecturer Maria CONSTANTINESCU, PhD. Junior Lecturer Aura CODREANU, PhD. Junior Lecturer Brînduşa POPA, PhD candidate 2 THE 7th EXPLORATORY WORKHOP "DEFENSE RESOURCES MANAGEMENT - TRENDS AND OPORTUNITIES" 08 November 2012 Proceedings of the workshop unfolded during the Defense Resources Management Course for Senior Officials Conducted by the Regional Department of Defense Resources Management Studies 01 October - 23 November 2012 Braşov ROMÂNIA 3 This page is intentionally left blank 4 CONTENTS SECURITY RISK MANAGEMENT NON-GOVERNMENTAL ORGANIZATION APPROACH CPT CDR Călin AVRAM……………………………………………………..………………..7 COMMUNICATION IN MILITARY ORGANIZATIONS CPT CDR Marius BĂNICĂ……………………………………………………………………20 CONSIDERATION ABOUT GROUP DECISION MAKING PROCESS CPT. CDR Marian BOBE…………………………………………………………………...…...39 CONSIDERATION ABOUT POLITICAL
    [Show full text]