Guide to Living and Working on the London Estate Long leaseholders Welcome to Grosvenor’s London estate
Important contacts Covering almost 300 acres of Belgravia and Mayfair, Grosvenor’s London estate Point of contact How they can help Contact details is one of the world’s most distinguished
MARYLEBONE LN WIGMORE ST Customer Centre All general enquiries 020 7312 0011 propertyHOLLES ST portfolios. PORTMAN SQUARE EDWARD MEWS VERA ST OXFORD ST ORCHARD ST
DUKE ST
BINNEY ST PORTMAN ST PORTMAN MEWS SEYMOUR ST and emergency repairs [email protected] WOODSTOCK ST OXFORD ST HANOVER SQUARE BOND STREET
MARBLE ARCH LUMLEY ST BALDERTON ST The origins of the estate began with the marriage of Mary Davies and Sir OXFORD ST SOUTH MOLTON LN WEIGHHOUSE ST NORTH AUDLEY ST NORTH ROW GILBERT ST
BINNEY ST Management Surveyor Rent, compliance Consult your Move In documents DAVIES ST BROOK ST Thomas Grosvenor in 1677. Mary had inherited 500 acres of land north of the NEW BOND ST
DUNRAVEN ST CUMBERLAND GATE PARK ST GREEN ST MADDOX ST BROOK’S MEWS PARK LN and health & safety for your contact GROSVENOR SQUARE Thames, to the west of the City of London. This remained largely untouched
HYDE PARK
BLACKBURNE’S MEWS GROSVENOR ST UPPER BROOK ST GROSVENOR HILLby the Grosvenors until the 1720s, when Sir Thomas’s son, Richard, developed
DAVIES ST
BRUTON PL BRUTON ST Building Surveyor Building maintenance, repair Consult your Move In documents CULROSS ST MOUNT ROW the northern part - now known as Mayfair - around Grosvenor Square. The
UPPER GROSVENOR ST ADAM’S ROWS
PARK ST REEVES MEWS SOUTH AUDLEY ST BERKELEY SQUARE and fit-out for your contact PARK LN MOUNT ST estate of Belgravia, with Eaton Square at its heart, was developed in the
FARM ST
HAY’S MEWS
HILL ST early 19th century by Robert Grosvenor, 1st Marquess of Westminster (and ALDFORD ST HYDE PARK SOUTH ST Asset Manager Lease renewal and Consult your Move In documents HYDE PARK CORNER great grandson of Sir Thomas), to complement his existing estate in Mayfair,
KINNERTON ST WILTON PL
R KNIGHTSBRIDGE C rent reviews for your contact R O N immediately becoming fashionable with noblemen and aristocrats. E V S GREEN PARK O GROSVENOR PLACE LOWNDES SQUARE R
G
HALKIN ST
SLOANE ST
BASIL ST UPPER BELGAVE ST CHAPEL ST
PAVILLION RD Today, the estate reflects Grosvenor’s long-term commitment to creating and
BELGRAVE SQUARE Leasing Team Enquiries on other properties 020 7312 6449 MOTCOMB ST CHESTER ST
LOWNDES ST
WILTON ST GROSVENOR GARDENS BRESS managing great places for people to live, work and visit: a thriving, urban EN DEN PL BELGAVE PL [email protected] EATON PL LOWER BELGAVE ST PONT ST CHESHAM ST
CADOGAN LN neighbourhood that combines modern city living with traditional architecture, CADOGAN PL VICTORIA
PAVILLION RD
SLOANE ST LYALL STEATON PL CADOGAN SQUARE ECCLESTON ST
EATON SQUARE KING’S RD and quiet residential streets with successful business communities. EBURY ST
EATON SQUARE
CHESTER SQUARE EATON TERRACES EATON PL
ECCLESTION PL BELGRAVE RD BUCKINGHAM PALACE RD For more information on Belgravia and Mayfair, visit www.grosvenorlondon.com
SLOANE SQUARE ELIZABETH ST EBURY ST SEMLEY PL
LOWER SLOANE ST CHESTER ROW HUGO ST
DRAYCOTT PL BOURNE ST ST GEORGES DR HOLBEIN PL The London estate is managed by Grosvenor Britain & Ireland, part of
CAMBRIGDE DRIVE PIMILICO RD WARWICK WAY Grosvenor Group Limited. For more information please visit www.grosvenor.com ALDERNEY ST CHELSEA BRIDGE ST SUTHERLAND ST FRANKLIN’S ROW WINCHESTER ST
EBURY BRIDGE RD
1 Finding a property on Grosvenor’s estate Things to do before moving in
We offer a range What types of properties are available to lease? Prior to moving in, you should: When you move in, you should: of properties on ››Residential properties on short leases (usually 1. Complete a direct debit form for future 1. Set up accounts with utility companies for gas, from 12 months to 3 years), referred to as Market rent, service charge and other payments. water, electricity, telephone and broadband. Let tenancies (also known as Assured Shorthold the London estate. 2. Read the building insurance policy Tenancies). 2. Register with the local Council (Westminster provided by Grosvenor and speak to your City Council or Royal Borough of Kensington You can find some of these at: ››Residential properties on leases up to 21 years. Management Surveyor with any concerns. & Chelsea) for council tax, and parking permits www.grosvenorlondon.com, or you can ››Residential properties on long leases 3. If purchased through an assignment, if required. contact our leasing team on 020 7312 6449. (over 21 years). please ensure you complete form TR1 to 3. Apply for a TV licence. register with the landlord. ››Retail premises. 4. Register your vehicle for the Congestion Charge ››Office space, ranging from small suites in if required. multi-occupancy buildings to efficiently renovated 5. Take out contents insurance. townhouses and modern office buildings with extensive floorplates.
Disclaimer
This guide applies to long-leasehold This guide is provided for information only properties that are directly managed by and may be updated over time to reflect the Grosvenor. Separate conditions apply to environment in which we operate. It is not properties managed by third parties or intended to change or otherwise supersede freehold properties. the terms of those legally binding documents that are in place between Grosvenor and you, For independent advice and information as leaseholder. In case of doubt, please refer to on residential leasehold property, visit: the terms of your lease. www.lease-advice.org.
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Accidents Balconies and Roof terraces Cleaning Congestion charge See under "Emergencies". If you have access to a balcony or terrace, certain We employ professional cleaners to look after the Our Mayfair properties are in the London Alterations restrictions are prescribed in your lease. The communal areas of your building (the Common Congestion Charging Zone (as defined in 2014) and balconies on our properties may not be designed to Parts) on a regular basis. Belgravia properties are just outside it. If you are Any alterations you wish to carry out to your take significant weight. Small flower pots are fine, likely to be driving in the Charging Zone, please property require our prior approval. Please contact Common parts but large pots and planters (eg weighing more than visit www.tfl.gov.uk to register, and if relevant, apply your Building Surveyor for information on the The communal areas of your building – eg the 10kg) are not. In some cases, access to balconies for a residents’ discount. process and visit www.grosvenorlondon.com for hallway, staircase and landings – must be kept clear should be for maintenance purposes only. If you policies. of obstructions at all times. We cannot permit the Council tax have any questions about your balcony, please storage of bicycles, pushchairs or other items in the As a resident you will be liable for local council contact your Management Surveyor. common parts because they can restrict evacuation tax, either with Westminster City Council or, in If your property has a roof terrace attached to it, of the building in the event of an emergency. We some cases in Belgravia, the Royal Borough of there may be restrictions on its use. Please consult reserve the right to remove any items that are left in Kensington and Chelsea. Please visit their websites your lease or contact your Management Surveyor. these areas. for details: Broadband Complaints and Compliments www.westminster.gov.uk/services/ If you want a broadband connection, it is your We hope you will always be satisfied with the service councilgovernmentanddemocracy/councils/ responsibility to open an account with a provider you receive from us. If it is not satisfactory, or if counciltaxandfinance – ideally one who already supplies a service to we have exceeded your expectations, either way we www.rbkc.gov.uk/councilanddemocracy/ your building. We advise you to check with your welcome your comments. However, if a problem counciltax.aspx Management Surveyor before you open an account. has arisen that we are unable to resolve to your Burglar / Intruder alarms satisfaction, you may raise it through our formal In properties where we have installed an intruder Complaints Procedure. alarm in the common parts, we will be responsible (visit www.grosvenorlondon.com/complaints) for maintaining it. Please note that you may be liable for any costs relating to false alarms and misuse. It is your responsibility to install burglar / intruder alarms in your unit should you so wish although it should not be fitted externally or in common parts.
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Decoration Electrical Energy Fire alarms / Carbon monoxide alarms / Grosvenor paints and maintains the external Your personal electrical equipment is your Before you move in you will need to open an Equipment / Escapes building and common parts. External painting responsibility. Please avoid overloading the circuits account with gas and electricity suppliers who will We will test smoke detectors and Carbon Monoxide is usually completed during the summer months. with inappropriate extensions or multi-socket establish a connection for you. Your Management (CO2) detectors in the common parts. We do not Please contact your Building Surveyor with any devices. In the event of power failure, please check Surveyor can provide you with information on provide fire extinguishers or fire blankets, except in queries about external decorations. your fuse board and reset any switches that are in existing providers to your building. An Energy working areas of common parts, such as plant and Deposit the off position. If this does not restore the power Performance Certificate (EPC) should have been lift motor rooms, where people at work will have supply please unplug any electrical items and try provided with your lease. received relevant training to use this equipment. If you have paid a deposit, we will return it to you the fuse board again. at the end of your tenancy subject to deductions for All our properties are regularly risk assessed for outstanding costs or charges. Emergencies fire and other health and safety matters. You can call the emergency services from any phone Dogs Please read the instructions for your building and on 999. Please also report any incidents regarding make sure you know what to do in the event of a See under “Pets”. health, safety and security to our Customer Centre: fire. Exit routes, evacuation and assembly points are Drains we need to be aware of any potential risks to the described on the Fire Action Notice in the common The Customer Centre will be able to assist if the safety and security of the building and all its areas in your building (if applicable). building has a blocked drain or gutter in the occupants. For property emergencies – eg a burst common parts. water pipe – please call our Customer Centre.
For Gas Emergencies out of hours call National Grid on 0800 111 999 www.nationalgrid.com/uk/Gas/Safety/ Gas+Emergency
Empty property Please check your lease for the procedure on notifying Grosvenor if your property is going to be empty. Before going away, please check that any alarms are switched on, that gas and where possible electrical appliances are switched off and all doors and windows are securely locked.
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Gardens If you want to install any gas appliances/fittings you Insurance Landlord access You may be able to apply for access to one will need our prior agreement and will need to use Grosvenor is responsible for insuring the building We may need access to your property from time of our gardens. If you are entitled to access, a Registered Gas Safe Engineer – and any contents that we provide: this is handled to time to inspect the property and equipment, a garden charge may apply. Please visit visit http://www.gassaferegister.co.uk by Realty Insurance Ltd. Please check you are for repairs and maintenance or to deal with www. grosvenorlondon.com/gardens for more Gutters satisfied with the sum insured as any shortfall in emergencies. We will always try to visit at a time information or call Grosvenor Landscape We have a gutter maintenance programme to respect of specialist finishes and fixtures will be that suits you, giving sufficient notice. Management on 020 7730 7788. clean these on a regular basis but please call the your responsibility. You are responsible for insuring Leaks your own contents. We strongly recommend you Tennis courts are available in Eaton Square gardens Customer Centre if there is a problem which Please report any leaks immediately to our take out cover to insure your personal contents and and Belgrave Square garden, for our Eaton Square needs attention. Customer Centre even if they do not directly protect against damage. and Belgravia residents (subject to any waiting lists affect your own property. and an annual subscription charge). Please contact Internet Leases Grosvenor Landscape Management on 020 7730 Please see under "Broadband". If you would like to extend your lease, please 7788 for further details. contact your Management Surveyor. Gas safety Lifts Under current gas safety regulations, if you are If your building has a communal lift we will subletting your property you are obliged to: be responsible for regular maintenance: please ››Maintain gas installations and all gas appliances, alert us via the Customer Centre if there are any fixtures and fittings problems with it. Please also contact us before ››Test Carbon Monoxide Alarms where you have using the lift for transporting building materials provided them or furniture so that we can fit protection if ››Have the installation and gas appliances inspected required: any damage will be charged for. annually by a Registered Gas Safe Engineer ››Keep a proper record of all inspections ››Give your tenant a copy of the inspection record You should inform your tenant of the location of the emergency gas shut off valve for your property.
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Mail Neighbours Parking Rent Please help in keeping common parts clear of Please respect your neighbours’ right to privacy and Parking permits are available from Westminster Rent (including insurance, service charge and mews unsolicited mail. When you leave the property, it is avoid causing any disruption or inconvenience to them. City Council and Royal Borough of Kensington & / garden charges) is payable by direct debit, or as important that you arrange for your mail to be re- We want everyone to enjoy their home and its Chelsea for permanent residents. If you have a mews specified in your lease. directed. Grosvenor is unable to forward mail. surroundings and we will not tolerate any form property, you will also need a Grosvenor permit Repairs and maintenance for mews parking. We have a selection of parking Maintenance of anti-social behaviour on our estate. Anti-social In summary, as your landlord, we are responsible places for rental on the estate. Please contact your Please see under "Repairs & Maintenance". behaviour includes, but is not limited to, noise for carrying out works to: nuisance, harassment, vandalism, litter, rubbish Management Surveyor for further information. Meters and Shut off valves (water, gas, electricity) ››The structure and exterior of the building and fly tipping. As your landlord we will do what Pest control Please ensure you know where the meters and ››Common areas in multi-flat buildings is within our control to help if you are subject to Grosvenor is responsible for addressing any pest emergency shut off valves are. anti- social behaviour, but you should note that many infestations in the common parts. Please contact ››Communal boiler, if one exists Moving out issues will be the responsibility of the local council your Management Surveyor for further details. You are responsible for keeping the property in good and/or the police. Please contact your Management Please inform your Management Surveyor if you Pets repair as per the terms of your lease. are leaving. Your responsibilities upon moving out Surveyor to report any instance of anti-social Pets are allowed in some of our properties, Rubbish and recycling include: behaviour affecting your home on our estate. subject to our prior consent. Please contact your Please see under ‘Waste’. Noise ››Terminating your contracts with utility companies Management Surveyor or check your lease. If you ››Returning garden keys and cancelling your If you are affected by excessive noise from are a Belgravia resident and would like access to garden subscription neighbours or local building works, please contact Belgrave Square Garden to walk your dog, you the local council: ››Paying all outstanding bills and charges will need to apply for a dog licence and become a www.westminster.gov.uk/services/environment/ member of the gardens. Please call the Grosvenor pollution/noisepollution/ or call 020 7641 2000 Landscape Management team on 0207 730 7788 www.rbkc.gov.uk/environmentandtransport/ or email [email protected] for further environmentalhealth/noiseandnuisance.aspx or information. call 020 7361 3002 Power failure Notices Please see under “Electrical”. We will try to provide as much information as possible about local building works in our control. We suggest you also look out for planning notices from the local council to be aware of works due in your neighbourhood. 10 11
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Service charge Telephone Utilities Your service charge will be outlined in your lease. You are responsible for opening an account with Please see under ‘Meters’. The service charge is the fund used to pay for the a telephone provider and setting up a landline or repair and maintenance of those items Grosvenor transferring the number. are responsible for on directly managed buildings Television W as laid out in the repairs and maintenance section. You are responsible for getting a television licence Please contact your management surveyor should Waste visit: www.tvlicensing.co.uk. If you wish to install you have any queries. For general information on a satellite dish, please contact your Management Your local council (WCC or RBK&C) is responsible long leasehold service charges, please visit: Surveyor for approval. for rubbish collection. Please ensure you use the www.leaseadvice.org bins provided and recycle as much as possible. Tennis Smoking Please contact your Management Surveyor for the Please see under ‘Gardens’. Smoking is not permitted in any common parts of recycling policy in your building. Please check your our properties. council’s website for collection dates and times: Subletting www.westminster.gov.uk/services/environment/ rubbishwasteandrecycling/ If you wish to sublet your property, you need our permission. Please contact your Management www.rbkc.gov.uk/environmentandtransport/ Surveyor for landlord consent. domesticrecyclingandrubbish.aspx Window boxes / Planters Not all our properties are suitable for window
boxes and or planters, and you will need our consent to install one. Please also contact your Management Surveyor for further information. (Please see under ‘Balconies’).
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