Rochester Institute of Technology RIT Scholar Works Theses 2010 Disaster recovery best practices for Dominican Republic’s contact center Dhariana Gutiérrez Almonte Follow this and additional works at: https://scholarworks.rit.edu/theses Recommended Citation Gutiérrez Almonte, Dhariana, "Disaster recovery best practices for Dominican Republic’s contact center" (2010). Thesis. Rochester Institute of Technology. Accessed from This Thesis is brought to you for free and open access by RIT Scholar Works. It has been accepted for inclusion in Theses by an authorized administrator of RIT Scholar Works. For more information, please contact
[email protected]. Disaster Recovery Best Practices for Dominican Republic’s Contact Center By Dhariana Gutierrez Almonte Thesis submitted in partial fulfillment of the requirements for the degree of Master of Science in Networking and Systems Administration Rochester Institute of Technology B. Thomas Golisano College of Computing and Information Sciences April, 2010 Rochester Institute of Technology B. Thomas Golisano College of Computing and Information Sciences Master of Science in Computer Security and Information Assurance Thesis Approval Form Student Name: Dhariana Gutierrez Almonte . Thesis Title: Disaster Recovery Best Practices for Dominican Republic’s Contact Center . Thesis Committee Name Signature Date PhD. Yin Pan Chair PhD. Charles Border Committee Member Ms. Arlene Estevez Committee Member Thesis Reproduction Permission Form Rochester Institute of Technology B. Thomas Golisano College of Computing and Information Sciences Master of Science in Computer Security and Information Assurance Disaster Recovery Best Practices for Dominican Republic’s Contact Center I, Dhariana Gutierrez Almonte, hereby grant permission to the Wallace Library of the Rochester Institute of Technology to reproduce my thesis in whole or in part.