Standard Chartered Ultimate Master World Credit Card (Ultimate Card) – Terms & Conditions

Joining Offer – MakeMyTrip Terms & Conditions

1. Definitions For the purpose of these terms and conditions (“Terms and Conditions”):

“Ultimate Cardholder” shall mean a customer who can avail of the Offer by virtue of holding Ultimate Card.

“Offer” shall mean the program where Ultimate Cardholder is eligible for a cashback of up to Rs 10,000 (Rupees Ten Thousand only) on the first transaction on MakeMyTrip website/mobile application using the Ultimate Card"

“Eligibility Criteria” for availing the Offer is the payment by the Ultimate Cardholder of the Joining Fees of Rs. 5,000 (Rupees Five Thousand only) in accordance with the Most Important Terms and Conditions.

“Offer Period” shall mean a period of 3 calendar months commencing from the month of the card issuance

"Most Important Terms and Conditions" shall mean the Terms and Conditions applicable to the Ultimate Cardholder in addition to these Terms and Conditions, available on www.sc.com/in. “SCB/Bank” shall means Standard Chartered Bank.

2. OFFER:

i. The Offer is valid for the Ultimate Cardholders who fulfil the Eligibility Criteria. The Offer is not applicable for supplementary cardholders

i i . This Offer is valid only for the first transaction on & flight bookings only done on the website/mobile application of MakeMyTrip using the Ultimate Card during the Offer Period. The cashback amount will be the transaction amount or Rs 10,000 (Rupees Ten Thousand only) whichever is lower.

i i i . The Ultimate Cardholder will be eligible for a cashback of up to Rs 10,000(Rupees Ten Thousand only) only on the first transaction on MakeMyTrip. The booking can be made on website, mobile site, android & iOS app only.

i v . If the Ultimate Cardholder places a request to cancel the Ultimate Card within the first six months from the issuance of the card, then the cashback amount earned in excess of INR 5000(Rupees Five Thousand only) on the first transaction on MakeMyTrip, will be charged to the Ultimate Cardholder’s card account. This will reflect as an outstanding on the card along with other amounts and has to be paid before the card cancellation is processed by SCB.

v. The Ultimate Cardholder should transact within the Offer Period. The cashback amount will be credited to the Ultimate Cardholder’s card account within 60 days from the date of travel/stay. • In event of any discrepancy in cashback, the Ultimate cardholder can contact the Bank’s

phone banking numbers given on the website along with a proof of transaction to enable the bank to resolve the discrepancy. In all such cases, the decision of the Bank shall be final.

• Ultimate cardholder must contact the Bank with any discrepancy in receiving the cashback within 30 days of the receipt of cashback.

v i . In case of full/partial cancellation of the booking on MakeMyTrip the Offer will become void and the Ultimate Cardholder will not be eligible for the cashback amount.

v i i . In case of hotel booking the Offer is valid only for a period of 1 year from the date of

booking. viii. This Offer is not valid on bookings on bus, railways and cabs.

i x . SCB shall not be liable/responsible for any actions, claims, demands, liabilities, losses,damag es, costs, charges or expenses, which an Ultimate Cardholder may incur, in normal course of credit card usage;

x. SCB expressly reserves the right, at any time and without prior notice and without assigning any reasons to add, alter, modify, change or vary all or in part or withdraw altogether the Offer from time to time;

xiii. The Offer is non-transferable and non-encashable;

xiii. The Offer may not be available wherever prohibited and/or on merchandise/products/services for which such Offer cannot be offered for any reason whatsoever;

xiv. In all matters relating to the Offer, the decision of SCB shall be final and binding in all respects;

xv. The Terms and Conditions shall be in addition to and not in substitution to the Most Important Terms and Conditions.

xvi. All disputes are subject to the exclusive jurisdiction of the competent courts/tribunals of Mumbai;

xvii. In addition to the above, additional terms & conditions as may be specified by MakeMyTrip may be applicable. Please visit www.MakeMyTrip.com for the same.

Duty Free Cashback - Terms & Conditions

i. Customer is eligible for 5% cashback on duty free transactions i i . Max cashback of INR 1000 (Rupees Ten Thousand only) per month

i i i . Cash-back will be credited to the Cardholder card account within 60 days of transaction date iv. Cash-back transactions will not earn reward points.

v. Only transactions where the merchant is registered as a duty free vendor will be considered for cash back

Reduced Forex Markup - Terms & Conditions

i. All overseas transactions are levied with a 3.5% transaction fee. Cardholder is eligible for a cashback of 1.5% of the transaction fee amount on the overseas transactions. The cash-back amount effectively reduces the forex mark up charged to 2%. i i . Cashback will be credited within 60 days from date of transaction.

Air Accident Insurance - HDFC Ergo Terms & Conditions

Policy Number : 2999200713004403000

Details of Sum Insured/Limit of Liability

Section Section name Sum insured/Limit of Deductible/Excess Liability (if applicable) II Personal Accident INR II(A) Accidental Death 10,000,000 NIL (Air Accidents Only) VI Travel Insurance USD VI(B) Baggage Delay Maximum 100 12 hours per hour: US $ 10 per 8 hour VI(C) Loss of Baggage & Personal 750 NIL Documents Single Any One Item VI(E) LimitHijacking US $ 30 100 24 Hours Amount Payable for every 6 Consecutive hours period:

VI(F) FightUS $ 75Delay Maximum Per 200 12 hours hour US $ 10 VI(G) Emergency Medical Expenses 25,000 US $ 100

All insurance benefits listed herein are provided directly to Cardholders by HDFC EGRO GENERAL INSURANCE (herein referred to as “Insurance Company”), whose terms, conditions and decisions, for which Standard Chartered Bank (herein referred to as “SCB”) is not liable shall apply and is binding upon the Cardholders.

i. The Cardholder may be offered various insurance benefits from time to time by SCB through a tie up with the Insurance Company;

i i . The Cardholder will be covered for Personal Insurance which is an Air Accident Policy and Travel Inconvenience Insurance which includes cover for loss of checked-in baggage or Loss of Travel Documents, Delayed Baggage, hijacking, trip delay and emergency medical expenses; i i i . This offer is valid only for primary Cardholder; i v . To avail insurance cover, the prices for the tickets should be paid by using Ultimate Card;

v. To avail insurance cover, non-ATM swipe (POS/ e-commerce) is mandatory on the Ultimate card in the previous 30-day period with a minimum swipe of Rs499 (Rupees Four Hundred Ninety Nine only) from the date of loss for claims eligibility across all sections. v i . The Air Accident Insurance is availed only for overseas travel;

v i i . In case of Air Accident insurance, the air ticket has to be purchased by using the Standard Chartered Ultimate Credit Card. The insurance is applicable only upon accidental death. The cover is available regardless of any other existing insurance that the Cardholder may have. The nominee of the Cardholder should be aware of the insurance cover and its claim procedure. Air Accident excludes ‘whilst mounting into or alighting from any aircraft as a fare paying passenger and travel by helicopter;

v i i i . Claim for Delayed Flight cover would be valid only in the event the flight is delayed by more than 12 hours for international flight;

i x . Claim for cost of necessary items for basic needs in case of delayed baggage would be valid only in the event of baggage delay of more than 12 hours for international flights; x. Claim for total loss of baggage or damage to baggage in case of overseas travel;

x i . Claim for loss of travel documents including costs incurred in procuring passport, application fee for lost passport/ other travel documents while travelling overseas; x i i . Claim for travel insurance will not be valid for procuring a visa; x i i i . Average duration of the trip shall be restricted to 30 days and maximum to 90 days;

x i v . Any claims raised by the Cardholder has to be raised directly to the Insurance Company as per the communicated process for settling claims and the Insurance company shall be solely liable for compensation, recovery of compensation, processing of claims or otherwise or in any manner whatsoever;

xv. SCB shall not be held liable for any deficiency in service on part of the Insurance Company or for the delay in the process of the claim(s) raised by the Cardholder with the Insurance Company and all disputes in this regard should be taken up with the Insurance Company;

x v i . The Cardholder hereby acknowledges that the insurance benefit provided on the Standard Chartered Ultimate Card will be available as per terms of the relevant insurance policy in force and only so long as the Cardholder is and remains as a credit card holder of SCB with the Cardholder’s Card Account being good and regular and no event of default has occurred;

x v i i . In the event of the credit card facility being delinquent, suspended or terminated for whatever reason, the benefit of such insurance cover shall automatically and ipso facto cease to be available from such date of cessation of membership;

x v i i i . SCB may at any time (at its sole discretion and without giving notice thereof) suspend, amend or cancel the benefit of such insurance cover and there will be no binding obligation on SCB to continue this benefit; x i x . Claim Procedure: 1. The Cardholder should contact & register claim at:

For claims, you can call HDFC ERGO’s twenty-four (24) hour, seven (7) Days a week, toll-free emergency telephone assistance service.

2. To access the emergency assistance services while travelling, please call one of the following emergency telephone numbers: • International Toll Free Number: + 800 08250825 • Landline (Chargeable): +91-120-4507250 • Fax No.: + 91 - 120 – 6691600 • Email: [email protected]

• Address: HDFC ERGO General Insurance Company Limited, 5th floor, Tower 1, Stellar IT Park, C-25, Sector-62, Noida, UP, - 201301

xx. After receiving all required documents, the Insurance Company shall settle the claim within 30 working days;

x x i . Claims should be intimated within 15 days from the date of loss of life in case of Personal Accident cover/occurrence of the incident in case of any of the Travel Inconvenience Insurance covers; x x i i . The Documents are to be dispatched at: HDFC ERGO General Insurance Company Limited

6th Floor, Leela Business Park, Andheri-Kurla Road, Andheri (East), Mumbai 400 059 xxiii. Any dispute arising out of or in connection with the above offer shall be subject to the exclusive

jurisdiction of the courts/tribunals in Mumbai only. The existence of a dispute, if any, shall not constitute a claim against SCB;

Priority Pass Lounge – Terms & Conditions

Your Ultimate credit card offers you complimentary membership to Priority Pass, which gives you access to over 1000 domestic and international airports across the globe. The usage of the lounges will be charged at US$ 27 per visit per visitor. Please log on to www.prioritypass.com for details of the participating lounges. Terms and conditions i. Standard Chartered Bank does not make any warranties or representation of the quality, merchantability, suitability or availability of products and services under the Priority Pass lounge program. i i . Ultimate cardholders are automatically entitled to be members of the Priority Pass Program and the membership is complimentary

i i i . The usage may be charged at the rate of USD 27 per visit. You can be accompanied by guests, which would be charged at the rate of USD 27 per visit per guest. The charge will be billed to your Ultimate card (as per usage according to Priority Pass). While the expense is in USD, the billing will be in Rupees. Exchange rate as on the date of debit to your Ultimate card will apply and not as on the day of using the Priority Pass facility. The usage charges (as afore-mentioned) may be revised and we will inform you of such revision

i v . Primary and Supplementary Cardholder shall be eligible for 1 complimentary lounge visit per month on meeting the qualifying criteria (as below)

v. To qualify for a complimentary visit, you should have spent more than Rs 20,000 (Rupees Twenty Thousand only) in the previous month on the respective credit card

v i . Usage of each individual Priority Pass lounge shall be governed by its own terms & conditions vii. We are not responsible for the quality of the services provided within any of the lounges

viii. You can enjoy Priority Pass facilities only if your Ultimate card is valid and in good standing ix. Your Priority Pass card shall automatically be blocked if you or we block/cancel your Ultimate card x. You must present your Priority Pass card in order to gain entry into any of the lounges within the Priority Pass network. If your Priority Pass card is blocked, you will not be able to enter the Priority Pass lounge

xi. You must inform us immediately if your Priority Pass card is lost so that we can block the card. We will not be liable for any charges on the Priority Pass card between the time you lose your Priority Pass card and the time you inform us of such loss

xii. The Priority Pass officials are not responsible for announcing flight departure times in the Priority Pass lounge and we will not be liable to you if you or your guests miss flights while waiting in the Priority Pass lounge

xiii. We will not be liable for any loss of any possessions you or your guests may suffer while at the Priority Pass lounge

xiv. The Priority Pass card is not transferable and is valid till the date of expiry stated on the card or till such the validity date on your Ultimate card (whichever is later)

xv. You and your guests must abide by the rules and regulations of each participating Priority Pass lounge

xvi. Access to the Priority Pass lounge may be restricted on account of space constraints and will be at the discretion of the Priority Pass lounge operator

xvii. Participating Priority Pass lounges may choose to enforce a maximum stay period, beyond which you must pay

xviii. We shall remain indemnified against any liabilities/damages/costs associated with your injury/death or damage/destruction to any of your property arising out of use of any Priority Pass lounge xix. The Priority Pass Program is offered by Priority Pass (A. P.) Limited. We are not responsible for the goods/services at any of the Priority Pass lounges nor are we liable for any defect or shortcoming of the goods/services obtained/availed at such lounges

xx. You shall be bound by the terms & conditions prescribed by the respective lounge operators and Priority Pass (A.P.) Limited

MasterCard Exclusive Airport Program

Effective since 1 Jan 2018

Airport S.no. City Lounge Name Location terminal Mezzanine Level, Domestic Departure, 1 Bangalore AGL Domestic Terminal 1. Level 1, Near Gate 18, International 2 Bangalore AGL International Departure, Terminal 1. Domestic Departure Terminal, Terminal 3 Bangalore Plaza Domestic 1, Mezzanine Level. Premium 4 Bangalore Plaza International International Departures, Terminal 1, Level 1. Premium Travel club Lounge, Old international terminal building, near boarding, Anna 5 TFS International international terminal, Chennai airport, Chennai. Travel club Lounge, New international New terminal building, 3rd Floor, Anna 6 Chennai TFS International International Terminal, Chennai airport, Chennai. Travel Club Domestic, Link building 7 Chennai TFS Domestic Chennai 600027, Chennai. Cochin Domestic Airport, Opp. CIAl, Nedumbassery, Ground Floor Cochin - 8 Cochin Earth Domestic 683572, Kerala.

Cochin International Airport, Opp. CIAl, 2nd 9 Cochin Earth International Floor Nedumbassery, Cochin - 683572, Kerala. Airside - in the main departure lounge on Level 3. Follow signs 'Lounges A' and take 10 Delhi ITC International the escalators up to where the Lounge is located. T1 D, Level 02, Mezzanine Level, Terminal 1, 11 Delhi Plaza Domestic T1D Domestic Departures, Indira Gandhi Premium MezzanineInternational Level, Airport, Terminal Palam, 3, New Domestic Delhi. Departures, Indira Gandhi International 12 Delhi Plaza Domestic T3 Airport, . Premium Domestic Departures, Indira Gandhi International Airport, Palam, Terminal 2, 13 Delhi Plaza Domestic T2 Airside - Domestic Departures, near Gate 24. Premium New Delhi. Take left after SHA. Level INL 03, International 14 Delhi International Departures, Terminal 3, Indira Gandhi T3 Plaza International InternationalLevel 4, International Airport, NewDepartures, Delhi. Terminal 15 Delhi 3, Indira Gandhi International Airport, New Premium(B) Terminal 3 Delhi. P K hospitality Pvt ltd., Dabolim Airport, South Goa Golden Chariot Restaurant, 3rd 16 Goa Port Domestic Floor Pincode-403801. P K hospitality Pvt ltd., Dabolim Airport, South Goa Golden chariot Restaurant, 3rd 17 Goa Port International Floor Pincode-403801.

Level E, Domestic Departures, Rajiv Gandhi 18 Hyderabad Premium Domestic International Airport (near Gate 28), Plaza Hyderabad. Level E, International Departures, Rajiv Gandhi International Airport (near Gate 32 19 Hyderabad Premium International A/B), Hyderabad. Plaza Mezzanine Level, Domestic Terminal, Netaji Subhash Chandra Bose, Domestic 20 Kolkata Travel Club Domestic Airport, Kolkata. International Terminal, Netaji Subhash 21 Kolkata Travel Club International Chandra Bose, International Airport, Kolkata.

SHA Area, Terminal 1B, Domestic Departure, Clipper/Loyalty 22 Mumbai Domestic T1B Chattrapati Shivaji Airport, Near gate No 9 Lounge TravelMumbai. food service, Terminal 1 C, 1st floor 23 Mumbai TFS Domestic T1C Opp. Gate A2, Mumbai. Floor Opposite Samsonite, Terminal 2, 24 Mumbai Clipper International Mumbai International Airport. Lounge T2 Mumbai Travel Club Lounge, SHA, Terminal Airport 2, Chhatrapati Shivaji International 25 Mumbai Domestic T2 Airport, Lounge Mumbai.Airports Authority of India, Civil 26 Jaipur Club One International Services Airport, Sanganer, Jaipur, Rajasthan.

Mastercard® India Lounge Program Terms and Conditions:

Please refer to MasterCard website for the updated list of airports & terms & conditions https://www1.mastercard.com/content/mc/campaign-exchange/moments/india/en/local- campaigns/ exclusive-airport-lounge-access.html

1. The program is applicable in select Lounges in India, via Mastercard’s service providers. This list of lounges is subject to change from time to time.

2. Access at the lounge would be given upon successful authorization of the Mastercard card on the electronic terminals placed at the lounges.

3. Eligible cardholders will get access to the lounge, and food & beverages as applicable under the agreement between Mastercard and the lounge. Cardholder is advised to check what services and facilities are covered in the Mastercard Lounge access program.

4. An authorization for an amount (Rs. 25/-) will be taken on the card for validation purposes only and it will not be charged to Mastercard cardholder's account.

5. Program is open only for card holders carrying a valid Mastercard card issued in India. Only one entry per cardholder will be permitted. 6. The program is applicable till 31st Dec 2018. 7. The program can be modified, amended, changed or revoked anytime by Mastercard without prior intimation. 8. The access to the lounge will be available on first-come-first-serve basis.

9. Any cardholder queries/complaints may be referred to ‘Mastercard For You’. You can access this service by calling ‘Mastercard For You' toll free helpline 1800-102-6263. 10. Neither Mastercard nor any of its subsidiaries or affiliates nor Mastercard's member banks nor any of their respective subsidiaries or affiliates (collectively the "Promoters") assume any responsibility for the products or services offered at the participating lounges. The products and services are sold or licensed or provided solely by the Service Provider, and the Promoters accept no liability whatsoever in connection with the products and services.

11. Cardholders are not bound in any manner to avail the offer. Any participation by the Cardholder shall be voluntary and the terms and conditions of the Mastercard Lounge program shall be binding on the cardholders.

12. Mastercard assumes no responsibility in case a particular lounge operator shuts down the lounge(s) due to lease not getting renewed or for any such reason beyond the purview of Mastercard or Mastercard's member banks.tt Dineout Plus Programme – Terms & Conditions

By using Ultimate credit Card offered by Standard Chartered Bank (SCB) for availing the dining offers, the Cardholder agrees that these terms and conditions without limitation or qualification shall apply to such dining offer(s) (hereinafter referred to as “Offer”). Please read these Terms and Conditions carefully. Please further note that SCB may update these Terms and Conditions from time to time. i. To be entitled to the Offer, all payments must be charged to SCB Ultimate credit card;

i i . The Offer is valid for dine-in only unless otherwise stated; Upto 25% discount on food & beverages at the top 650+ restaurants in India;

i i i . The Offer may not be valid on certain days and Public Holidays. The Cardholder is required to check with individual outlets/restaurants for details;

i v . Prior reservations are mandatory via the online dining portal at scb.dineout.co.in or via the Standard Chartered Ultimate Concierge v. The Cardholder may book any of the below restaurants by availing the SCB Concierge Services; the list of restaurants is subject to change v i . The Offer is valid per table per bill per Card;

v i i . The Offer is limited to one redemption per bill per Cardholder per visit unless otherwise stated; viii. No splitting of bill is allowed;

ix. SCB Ultimate credit _Card must be presented/mentioned prior to ordering to enjoy the

Offer; x. This Offer may not be valid in conjunction with other promotions, discounts, offers,

membership privileges or vouchers unless otherwise stated;

xi. Prices listed may be subject to service charge and prevailing government taxes as

applicable; xii. SCB shall not be liable to the Cardholder for any loss, damages etc of any kind resulting from

the use of any services;

xiii. SCB is neither an agent of any participating merchant, agent or service provider nor guarantees or bears liability regarding the quality or safety of the food/beverages/services provided by the restaurants listed below. All feedback regarding quality and services provided should be directed to the respective restaurants/outlets. Any dispute between the Cardholder and any of such third parties, in respect of such services shall be resolved directly between the Cardholder and that party. SCB shall not be liable to the Cardholder for any loss, cost of damages of any kind resulting from the use of any services; xiv. SCB and the participating restaurants/ outlets reserve the right to vary/amend the privileges or terms & conditions without prior notice;

xv. Terms and conditions set out by the participating merchants, agents and service providers regarding cancellations may apply;

List of Restaurants

Restaurant Name Hotel Name City Offer Cocktails Hotel Pushp Villa Agra 25% Off the Total Bill Courtyard By Marriott MoMo 2 Go Agra 25% Off the Total Bill Agra Holiday Inn Agra MG Lobby Bar Agra 25% Off the Total Bill Road Lattice Crystal Sarovar Premiere Agra 25% Off the Total Bill Henry's The English Radisson Blu Hotel Agra Agra 25% Off the Total Bill Pub Taj East Gate Garden View Lounge & Hotel Clarks Shiraz Agra 25% Off the Total Bill Bar Sheesh Mahal Mansingh Palace Agra 25% Off the Total Bill Double Tree By Hilton Plush Bar Agra 25% Off the Total Bill Hotel Agra Wonder Terrace Bar & Radisson Blu Hotel Agra Agra 25% Off the Total Bill Kitchen Taj East Gate Urban Deck The PL Palace Agra 25% Off the Total Bill Just Madira The Retreat Agra 25% Off the Total Bill The Tequila Mansingh Palace Agra 25% Off the Total Bill Blue Coriander The PL Palace Agra 25% Off the Total Bill Double Tree By Hilton North 27 Agra 25% Off the Total Bill Hotel Agra Shahenshah Hotel Grand Imperial Agra 25% Off the Total Bill Cafe Golden Elephant Ramada Plaza Agra Agra 25% Off the Total Bill Sky Grill Crystal Sarovar Premiere Agra 25% Off the Total Bill Fuel Bar Hotel Pushp Villa Agra 25% Off the Total Bill Courtyard By Marriott Anise Agra 25% Off the Total Bill Agra Rendezvous Hotel Howard Plaza Agra 25% Off the Total Bill Courtyard By Marriott Grills by The Pool Agra 25% Off the Total Bill Agra Bello Italiano @ Fizz Crystal Sarovar Premiere Agra 25% Off the Total Bill Radisson Blu Hotel Agra Oasis Agra 25% Off the Total Bill Taj East Gate Merry Go Round Hotel Pushp Villa Agra 25% Off the Total Bill The View Hotel Clarks Shiraz Agra 25% Off the Total Bill Double Tree By Hilton The Food Store Agra 25% Off the Total Bill Hotel Agra Ripples Mansingh Palace Agra 25% Off the Total Bill Courtyard By Marriott Onyx Bar Agra 25% Off the Total Bill Agra Glassy Hotel Howard Plaza Agra 25% Off the Total Bill Turko Mughal Ramada Plaza Agra Agra 25% Off the Total Bill Silver Spoon The Retreat Agra 25% Off the Total Bill Double Tree By Hilton Kebab-e-que Agra 25% Off the Total Bill Hotel Agra Mughal Bar Hotel Clarks Shiraz Agra 25% Off the Total Bill Holiday Inn Agra MG Cafe G Agra 25% Off the Total Bill Road Checkers Hotel Clarks Shiraz Agra 25% Off the Total Bill Tmahroosh Bar Ramada Plaza Agra Agra 25% Off the Total Bill Distil - The Lounge Bar The PL Palace Agra 25% Off the Total Bill Sumac Hotel Royal Regent Agra 25% Off the Total Bill Maikhana Hotel Grand Imperial Agra 25% Off the Total Bill Mughlai Gazebo Hotel Grand Imperial Agra 25% Off the Total Bill Tea Lounge Crystal Sarovar Premiere Agra 25% Off the Total Bill Courtyard By Marriott MoMo Cafe Agra 25% Off the Total Bill Agra The Mughal Room Hotel Clarks Shiraz Agra 25% Off the Total Bill Bayleaf Courtyard Marriott Ahmedabad 25% Off the Total Bill Cafe Patio Hotel Binori Ahmedabad 25% Off the Total Bill Sundew Ramada Hotel Ahmedabad 25% Off the Total Bill Citrus Cafe - Lemon Lemon Tree Premier - Ahmedabad 25% Off the Total Bill Tree Hotel The Atrium MoMo Cafe Courtyard Marriott Ahmedabad 25% Off the Total Bill R Kitchen Renaissance Ahmedabad 25% Off the Total Bill Khana Khazana Hotel Inder Residency Ahmedabad 25% Off the Total Bill Smokyzz - Grill & Ramada Hotel Ahmedabad 25% Off the Total Bill Barbeque Indus Cambay Grand Ahmedabad 25% Off the Total Bill The Ummed Jacaranda Ahmedabad 25% Off the Total Bill Ahemdabad Ariva Multi Cuisine Aarya Grand Ahmedabad 25% Off the Total Bill Indus Cambay Sapphire Hotel Ahmedabad 25% Off the Total Bill Autograph Armoise Hotel Ahmedabad 25% Off the Total Bill Kuro Renaissance Ahmedabad 25% Off the Total Bill The Grand Bhagwati 25% Off the Food Bill ( Cafe Piano Ahmedabad Hotel a la carte only) Spice Affair Hotel German Palace Ahmedabad 25% Off the Total Bill La Vista Cama Hotel Ahmedabad 25% Off the Total Bill The Great Kabab Radisson Blu Hotel Ahmedabad 25% Off the Total Bill Factory Pol21 Hotel Binori Ahmedabad 25% Off the Total Bill Citrus Cafe - Lemon Lemon Tree Hotel, Ahmedabad 25% Off the Total Bill Tree Hotel Ahmedabad Silver Dew Hotel Silver Cloud Ahmedabad 25% Off the Total Bill The Grand Bhagwati 25% Off the Food Bill ( Mr and Mrs Somani Ahmedabad Hotel a la carte only) Lemon Tree Premier - The Riverfront Grill Ahmedabad 25% Off the Total Bill The Atrium Gardenia Fortune Park Ahmedabad 25% Off the Total Bill Earthen Oven Fortune Inn Haveli Ahmedabad 25% Off the Total Bill Amnesia Aarya Grand Ahmedabad 25% Off the Total Bill Timpani Radisson Blu Hotel Ahmedabad 25% Off the Total Bill Cafe 15A Starottel Hotel Ahmedabad 25% Off the Total Bill Recess Cafe Armoise Hotel Ahmedabad 25% Off the Total Bill Palms Kitchen Fairfield By Marriott Ahmedabad 25% Off the Total Bill The Eatery Four Points By Sheraton Ahmedabad 25% Off the Total Bill Amazon Cafeteria Aarya Grand Ahmedabad 25% Off the Total Bill Silver Leaf Cama Hotel Ahmedabad 25% Off the Total Bill Orchid Fortune Inn Haveli Ahmedabad 25% Off the Total Bill Double Tree by Hilton Wave Ahmedabad 25% Off the Total Bill Ahmedabad The Ummed Narmada Ahmedabad 25% Off the Total Bill Ahemdabad 24 Carat Cafe Inder Residency Ahmedabad 25% Off the Total Bill Radisson Blu Bengaluru Saffron Bangalore 25% Off the Total Bill Outer Ring Road Soul Indian Specialty Svenska Design Hotel Bangalore 25% Off the Total Bill Hilton Bangalore re:cess Bangalore 25% Off the Total Bill Embassy GolfLinks BG's Poolside Bar & Courtyard and Fairfield Bangalore 25% Off the Total Bill Grill by Marriott R Bar Renaissance Hotel Bangalore 25% Off the Total Bill DoubleTree Suites by Asia Alive Bangalore 25% Off the Total Bill Hilton Slounge The Lemon Tree Premier Bangalore 25% Off the Total Bill Matsuri The Chancery Hotel Bangalore 25% Off the Total Bill Aqua The Park Hotel Bangalore 25% Off the Total Bill Unlock Bar Keys Hotel Bangalore 25% Off the Total Bill Italia The Park Hotel Bangalore 25% Off the Total Bill Z - Bar Zone by the Park Bangalore 25% Off the Total Bill Bengaluru Marriott Whitefield Bar and Grill Bangalore 25% Off the Total Bill Hotel Whitefield Hilton Bangalore KLINX Bangalore 25% Off the Total Bill Embassy GolfLinks Grab n Go Aloft Hotel Bangalore 25% Off the Total Bill The Deli The Den Bengaluru Bangalore 25% Off the Total Bill Bling The Zuri Whitefield Bangalore 25% Off the Total Bill Infinity The Zuri Whitefield Bangalore 25% Off the Total Bill Miro Bar Miraya Hotel Bangalore 25% Off the Total Bill Republic Of Noodles The Lemon Tree Hotel Bangalore 25% Off the Total Bill Bene Sheraton Grand Bangalore 25% Off the Total Bill Monsoon The Park Hotel Bangalore 25% Off the Total Bill Dot.Yum Aloft Hotel Bangalore 25% Off the Total Bill Ibis Bengaluru City Spice It Bangalore 25% Off the Total Bill Centre Radisson Blu Atria Whiskey Bar Bangalore 25% Off the Total Bill Bengaluru Radisson Bengaluru City Slo' Food Co 2 Bangalore 25% Off the Total Bill Center Courtyard by Marriott Momo Cafe Bengaluru Outer Ring Bangalore 25% Off the Total Bill Road 20% Off the Food & Tiamo Conrad Hotel Bangalore Soft Beverage Bill Regenta Place Tiger Trail Bangalore 25% Off the Total Bill Cunningham Fortune Select Trinity Zodiac Bangalore 25% Off the Total Bill Hotel Citrus Cafe - Lemon The Lemon Tree Premier Bangalore 25% Off the Total Bill Tree Hotel Aloft Bengaluru Cessna W XYZ Bangalore 25% Off the Total Bill Business Park The Orchid Fortune Park JP Celestial Bangalore 25% Off the Total Bill Tiffin Room Miraya Hotel Bangalore 25% Off the Total Bill The LaLiT Ashok 24-Jul Bangalore 25% Off the Total Bill Bangalore Estia Aloft Hotel Bangalore 25% Off the Total Bill Four Points By Sheraton The Eatery Bangalore 25% Off the Total Bill Hotel Radisson Blu Atria Tijouri Bangalore 25% Off the Total Bill Bengaluru Fairfield By Marriott Kava Kitchen & Bar Bangalore 25% Off the Total Bill Bengaluru Whitefield Oakwood Premier Le Bistro Bangalore 25% Off the Total Bill Prestige Bangalore Radisson Blu Bengaluru Melange Bangalore 25% Off the Total Bill Outer Ring Road The Chancery Pavilion The Lounge Bangalore 25% Off the Total Bill Hotel Shravanthi Sarovar Turquoise Bangalore 25% Off the Total Bill Portico Sky Lounge Svenska Design Hotel Bangalore 25% off the Total Bill Hilton Bangalore The Salt Grill Bangalore 25% Off the Total Bill Embassy GolfLinks 20% Off the Food & Mikusu Conrad Hotel Bangalore Soft Beverage Bill DoubleTree Suites by Equinox Bar Bangalore 25% Off the Total Bill Hilton Limelight Hotel Royal Orchid Bangalore 25% Off the Total Bill Feast Sheraton Grand Bangalore 25% Off the Total Bill Orchid JP Cordial Bangalore 25% Off the Total Bill Fortune Select JP Aqua Grill Bangalore 25% Off the Total Bill Cosmos 20% Off the Food and The Lobby Brew Conrad Hotel Bangalore Soft Beverages Bill Slounge The Lemon Tree Hotel Bangalore 25% Off the Total Bill South Parade The Chancery Hotel Bangalore 25% Off the Total Bill The LaLiT Ashok Baluchi Bangalore 25% Off the Total Bill Bangalore Bengaluru Marriott M Cafe Bangalore 25% Off the Total Bill Hotel Whitefield Mesa Deli Svenska Design Hotel Bangalore 25% Off the Total Bill Alfresco by Bene Sheraton Grand Bangalore 25% Off the Total Bill Ibis Bengaluru City KA 01 Bangalore 25% Off the Total Bill Centre Slounge Lemon Tree Hotel Bangalore 25% Off the Total Bill Hilton Bangalore Ministry of Food Bangalore 25% Off the Total Bill Embassy GolfLinks Country Inn and Suites Big Shot Bar Bangalore 25% Off the Total Bill By Radisson Lush Renaissance Hotel Bangalore 25% Off the Total Bill Oakwood Residence 25% Off on Food and Oak Leaf Bangalore Prestige Soft Beverages Incanto The Zuri Whitefield Bangalore 25% Off the Total Bill Republic Of Noodles The Lemon Tree Premier Bangalore 25% Off the Total Bill The Chancery Pavilion Amnesia Bangalore 25% Off the Total Bill Hotel Fortune Select JP Zodiac Bangalore 25% Off the Total Bill Cosmos W XYZ Bar Aloft Hotel Bangalore 25% Off the Total Bill Country Inn and Suites Mosaic Bangalore 25% Off the Total Bill By Radisson Bazaar - Zone by the Zone by the Park Bangalore 25% Off the Total Bill Park The Cold Press The Den Bengaluru Bangalore 25% Off the Total Bill Aloft Bengaluru Cessna Nook Bangalore 25% Off the Total Bill Business Park Bengaluru Marriott M BAR Bangalore 25% Off the Total Bill Hotel Whitefield 20% Off the Food & Indian Durbar Conrad Hotel Bangalore Soft Beverage Bill Kava Fairfield By Marriott Bangalore 25% Off the Total Bill Tiger Trail Hotel Royal Orchid Bangalore 25% Off the Total Bill Keys Cafe Keys Hotel Bangalore 25% Off the Total Bill The Terrace - Tandoor Fortune Park JP Celestial Bangalore 25% Off the Total Bill & Grill High Ultra Lounge Sheraton Grand Bangalore 25% Off the Total Bill The LaLiT Ashok OKO Bangalore 25% Off the Total Bill Bangalore The LaLiT Ashok The Lalit Boulangerie Bangalore 25% Off the Total Bill Bangalore Four Points By Sheraton Best Brews Bangalore 25% Off the Total Bill Hotel Radisson Blu Atria Tea and Wine Lounge Bangalore 25% Off the Total Bill Bengaluru Layla The Den Bengaluru Bangalore 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Royal Orchid Central Pune 25% Off the Total Bill Baan Tao Hyatt Pune Pune 25% Off the Total Bill The Westin Pune Daily Treats Pune 25% Off the Total Bill Koregaon Park The Cafe Hyatt Regency Pune Pune 25% Off the Total Bill Crowne Plaza Pune City Evviva Sky Lounge Pune 25% Off the Total Bill Centre Citrus Cafe Lemon Tree Hotel Pune 25% Off the Total Bill R' ADDA Ramee Grand Hotel Pune 25% Off the Total Bill Merlin's Bar The Orchid Hotel Pune 25% Off the Total Bill The Great Kabab Radisson Blu Hotel Pune Pune 25% Off the Total Bill Factory Kharadi The Single Malt & Co Hyatt Regency Pune Pune 25% Off the Total Bill Republic of Noodles Lemon Tree Premier Pune 25% Off the Total Bill Four Points by Sheraton 1st Story - Bar - Kitchen Hotel and Serviced Pune 25% Off the Total Bill - Co-work Apartments Crowne Plaza Pune City Mosaic Pune 25% Off the Total Bill Centre Citrine - The Cake & Radisson Blu Hotel Pune Pune 25% Off the Total Bill Bake Shop Kharadi Royal Orchid Golden Kasba Pune 25% Off 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Pune 25% Off the Total Bill Cafe Blu Radisson Blu Hotel Pune 25% Off the Total Bill The Westin Pune Mix@36 Pune 25% Off the Total Bill Koregaon Park Royal Orchid Golden Atrium Pune 25% Off the Total Bill Suites Citrus Cafe Lemon Tree Premier Pune 25% Off the Total Bill Radisson Blu Hotel Pune Carmine Pune 25% Off the Total Bill Kharadi Coffee to Cocktails Bar Hyatt Place Pune 25% Off the Total Bill Sheraton Grand Pune Chingari Pune 25% Off the Total Bill Bund Garden Hotel Sheraton Grand Pune Feast Pune 25% Off the Total Bill Bund Garden Hotel Sheraton Grand Pune Link Pune 25% Off the Total Bill Bund Garden Hotel Blue Coriander Hotel Lords Plaza Surat 25% Off the Total Bill Seasons Cafe Radisson Udaipur Udaipur 25% Off the Total Bill Liquid Lounge Ramada Resort and Spa Udaipur 25% Off the Total Bill Notomoro The Fern Residency Udaipur 25% Off the Total Bill Baro Masi Udai Kothi Udaipur 25% Off the Food Bill Bamboo Saa Resort & Bay Leaf Udaipur 25% Off the Total Bill Spa The F3 Bar Radisson Udaipur Udaipur 25% Off the Total Bill The Prism Restaurant The Fern Residency Udaipur 25% Off the Total Bill Myra Ramada Resort and Spa Udaipur 25% Off the Total Bill The Aghasi Hotel Mewargarh Udaipur 25% Off the Total Bill Neel Kamal Restaurant Hotel Mewargarh Udaipur 25% Off the Total Bill Seasons Pride Biznotel Hotel Vadodara 15% Off the Total Bill Rasa Four Points by Sheraton Vadodara 25% Off the Total Bill Citrus Cafe Lemon Tree Hotel Vadodara 25% Off the Total Bill Blue Coriander Revival Lords Inn Vadodara 25% Off the Total Bill Eastin Residences The Glass House Vadodara 25% Off the Total Bill Vadodara Mandvi The Baroda Residency Vadodara 25% Off the Total Bill Standard Chartered Ultimate Concierge Services РTerms &

Conditions

Terms of Use:

These Conditions apply to all services ordered from or provided to the Cardholder by the Concierge service (“The Concierge”) and by requesting services from The Concierge, the Cardholder agrees that these conditions without limitation or qualification shall apply to those services and the order(s). Please read these Terms and Conditions carefully. Please note that Standard Chartered Bank (“SCB”) may update these Terms of Use from time to time. SCB ULTIMATE Credit Cards is not the provider of The Concierge services. As issuer of the SCB ULTIMATE Credit Card, SCB has arranged for International SOS Services (India) Pvt. Ltd with its registered office at _603-604, Copia Corporate Suites, Jasola District Center, Jasola New Delhi 110025 to provide The Concierge services to the Cardholder.

Availability

The Concierge is available 7 days a week, 24 hours per day and is valid locally and worldwide. To make use of The Concierge, the Cardholder may call the dedicated telephone number indicated on the Website.

Services Offered by The Concierge The services offered by The Concierge may include the following:

1 Travel Services i. Inoculation and Visa Requirement Information The Concierge can assist Cardholders with any information regarding visa, health precautions and/or inoculation requirements, as may be applicable, for travel. The Concierge may also provide Cardholders with relevant information on medical treatments and consultants available at the destination. ii. Hotel Referral and Reservation Assistance The Concierge may assist the Cardholders by providing information on hotels including the names, addresses, ratings and contact details of hotels and holiday resorts in major cities. If requested by the Cardholder, the Concierge will facilitate in making the reservations on behalf of the Cardholder and secure reservations, subject to availability. The Concierge reserves the right to deny restaurant requests from Cardholders if Cardholders repeatedly fail to honour their bookings or continuously violate cancellation policies. Admission of Cardholders to any hotel premises is at all times at the sole discretion of the owners and the Concierge shall have no liability where a Cardholder is refused admission to any hotel premises. iii. Flight Information and Ticketing Assistance

The Concierge will assist the Cardholders by providing the name, address and telephone numbers of airlines as well as flight times whenever possible. If requested by the Cardholders and whenever possible, the Concierge will facilitate in making the flight reservation on behalf of the Cardholders in accordance with the airlines booking policy(s) and the terms and conditions herein: (1) The Concierge shall use best endeavours to obtain "best rates" for the Cardholders through one of its ticket agent partners;

(2) The Concierge is not the seller of the tickets and is not responsible for fulfilment of the order(s).

(3) All such tickets and ticket agent partners (who shall be the seller in respect of the transaction) shall have their own terms and conditions (which we suggest you should read);

(4) Such terms and conditions are likely to include terms which state that sales of tickets are final and no refunds shall be issued after the purchase has been made.

(5) The Concierge shall not be able to provide with any refund or obtain any such refund on your behalf. iv. Luxury Car Rental and Limousine Referral and Reservation Assistance The Concierge can assist the Cardholders by providing information relating to the names, addresses and telephone numbers of luxury car/bike rental and limousine companies in major cities as detailed in the W ebsite. If requested by the Cardholder and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Cardholder. v. Currency Rates and Conversions

The Concierge can assist the Cardholder with indicative exchange and conversion rates based on information available on the website www.oanda.com. vi. Trip Planning and Assistance The Concierge may assist the Cardholder by providing the names, addresses and telephone numbers of the travel and tour companies. If requested by the Cardholder and whenever possible, the Concierge will facilitate in making the arrangement on behalf of the Cardholders. vii. Airport Limousine Transfer Service The Concierge shall assist the Cardholders for limousine transportation services to and/or from airports. The Cardholders will be required to book Airport Limousine Transfer Service with the Concierge at least 48 hours prior to the Cardholder’s arrival or departure from an airport. Any cancellation of such booking shall be notified no later than 24 hours in advance of the Cardholder’s arrival. viii. Airport Meet and Assist Service The Concierge shall provide assistance to the Cardholders in:- (a) arrival/departure procedures/formalities from the airport;

(b) arranging “Meet and Assist”. Cardholder will be required to request for Airport “Meet and Assist” service with the Concierge at least 72 hours prior to the Cardholder’s arrival to facilitate the arrangement by the Concierge. Any cancellation of such booking shall be notified no later than 48 hours in advance of the Cardholder’s arrival; (c) luggage clearance & immigration clearance formalities; ix. Airport Lounge Access Service

The Concierge shall endeavour to arrange for access to selected airport lounges for the Cardholders upon request. The Cardholder is required to request for this service with the Concierge at least 24 hours prior to the Cardholder’s arrival to facilitate the arrangement. x. Overseas Language/Translation Support

The Concierge shall provide the Cardholders with telephonic translation services and emergency support, upon request. xi. Sightseeing and Destination Recommendations

The Concierge will assist the Cardholder by providing the names, addresses and telephone numbers of travel agencies located at the Cardholder’s travel destinations. If requested by the Cardholder and whenever possible, the Concierge will assist in the faxing of travel packages from these travel agencies to the Cardholders and coordinate the arrangements on behalf of the Cardholders. xii. Luxury Yacht/Cruise Information and Reservations The Concierge may assist the Cardholder by providing the name, address and telephone number of luxury yacht/cruise/sealiner operators in major cities, as detailed in the Website, as well as departure/arrival times whenever possible. If requested by the Cardholder and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Cardholder. xiii. Train or Rail Information and Ticketing

The Concierge will assist the Cardholder by providing the names, addresses and telephone numbers of train/rail operators in major cities, as detailed in the W ebsite, as well as departure/arrival times whenever possible. If requested by the Cardholder and whenever possible, the Concierge will facilitate in making the reservation on behalf of the Cardholder.

2. Golfing Services i. Golf Course Referral and Reservation Assistance

The Concierge shall assist the Cardholder, whenever possible, by providing the address and telephone number of golf courses in major cities, as detailed in the W ebsite. If requested by the Cardholder and whenever possible, The Concierge will facilitate in making the reservation on behalf of the Cardholder. ii. Golf Lessons Information and Referral Assistance

The Concierge shall provide the Cardholder with referrals to private golf coaches and classes on a worldwide basis. If possible and upon request, The Concierge shall also provide the Cardholder with information concerning the class schedules as well as the locations where these classes are held. iii. Golf Equipments and Apparels

The Concierge shall, whenever requested upon by the Cardholder, assist him/her with the purchase and delivery of high-end golf clubs and golf accessories such as apparels from authorized boutiques. The Concierge shall not be responsible for cost of the item as well as all associated third party costs which shall be borne by the Cardholder. iv. Golf Events Assistance

The Concierge shall assist in the provision of information on major golfing events and/or competitions on a global basis. Whenever requested upon, The Concierge shall facilitate in the booking and purchase of entry tickets to the designated event.

3. Wine and Dine i. Dining Referral and Reservation Assistance

The Concierge will assist the Cardholder by providing the name, address and telephone number of restaurants in major cities. If requested by the Cardholder and whenever possible, The Concierge will facilitate in making the reservation on behalf of the Cardholder. ii. Private Dinning Assistance

The Concierge shall assist the Cardholder in providing referrals to caterers based on the type of cuisine as specified by the Cardholder. Although The Concierge shall provide such referrals, the ultimate selection of the caterer as well as the food menu shall be the onus of the Cardholder. iii. Food Tours Referral and Assistance

The Concierge shall provide referrals to event companies who organize food tours on a worldwide basis. Whenever requested upon, The Concierge shall assist the Cardholder in the purchase of the air tickets and the bookings of hotel accommodation in the location as advised by the Cardholder. The Concierge shall not be responsible for the planning of the itinerary of the tour on behalf of the Cardholder. iv. Food Tasting Events Information Service

The Concierge shall provide to the Cardholder, as and when available, with information concerning food tasting events on a worldwide basis. v. Vineyards Information and Referral Services

The Concierge shall assist the Cardholder by providing information on the popular vineyards on a worldwide basis. If possible, The Concierge shall also provide the Cardholder with their opening hours and addresses. On a best effort basis, The Concierge shall also assist the Cardholder in the purchase and delivery of selected wine as specified by the Cardholder from the vineyards and/or authorized distributor.

4. Arts and Culture i. Special Events and Performance Assistance

The Concierge will assist the Cardholder, whenever possible, by providing information of special events and performance held in major cities. If requested by the Cardholder and whenever possible, The Concierge will facilitate in making the reservation on behalf of the Cardholder. ii. Information on New Books and Albums Releases

The Concierge shall, upon request from the Cardholder, provide information on the release of the latest books and music records, and if necessary, the locations of book and music stores where these items are available. Whenever possible, The Concierge shall facilitate in the purchase of any such item from the stores and/or provide the Cardholder with the website link where these items are available. iii. Cultural Centres, Museums, Art Gallery and Exhibition Information and Referral Services

The Concierge shall provide, upon request by the Cardholder, information on exhibition events, including the date, operating hours as well as the venue. Whenever necessary, The Concierge shall assist the Cardholder in the reservation, purchase and delivery of the tickets. iv. Cultural and Historical Tours

The Concierge shall assist the Cardholder in providing referral services to authorized tour agents specializing in cultural and historical tours. Whenever requested upon by the Cardholder, The Concierge will also assist in the booking of designated tours with the selected authorized tour agent. Should the Cardholder require tailor-make tour packages, The Concierge shall refer the Cardholder to the authorized tour agent for direct liaison.

5. Shopping Services i. Flower and Gift Delivery Assistance

The Concierge will assist the Cardholder by arranging for delivery of flowers or gifts to his family or business associates. ii. Jewellery and Watches Referral Assistance

The Concierge will assist the Cardholder by providing the name, address and telephone number of jewellers and timepiece shops in major cities. iii. Arts and Antiques Dealers Information Assistance

The Concierge will assist the Cardholder by providing the name, address and telephone number of arts and antiques dealer in major cities, as detailed in the W ebsite. If possible and upon request, The Concierge shall also provide the Cardholder with the opening hours of the shop/dealer. iv. Major Shopping Belts/Locations Information Assistance

The Concierge will assist the Cardholder by providing the name, address and telephone number of shopping locations in major cities, as detailed in the W ebsite. If possible and upon request, The Concierge shall also provide the Cardholder with the opening/closing hours of the shops. v. Spa, Fitness Centre and Sports Centre Information and Referral Assistance

The Concierge will assist the Cardholder by providing the name, address and telephone number of spa and fitness centers in major cities, as detailed in the W ebsite. Whenever possible, The Concierge shall also provide the Cardholder with the opening/closing hours of the shops/centres. If requested by the Cardholder and whenever possible, The Concierge will facilitate in making the reservation on behalf of the Cardholder. vi. Tailoring

The Concierge will assist the Cardholder by providing the name, address and telephone number of tailoring shops in major cities. Whenever possible, The Concierge shall also provide the Cardholder with the opening/closing hours of the shops.

6 Business Services i. Conference Information and Referral Services

The Concierge will assist the Cardholder by providing conference service referral. If requested by the Cardholder and whenever possible, The Concierge will facilitate in making the arrangements on behalf of the Cardholder. ii. Messenger Service Assistance

The Concierge will assist the Cardholder by providing assistance to relay message between the Cardholder and his family or business associates. iii. Courier Service Assistance

The Concierge will assist the Cardholder to send documents or parcels by arranging courier services to his family or business associates. iv. Translation Services

The Concierge will assist the Cardholder the name, address and telephone number of translating agencies in major cities, as detailed in the W ebsite. Whenever possible, The Concierge shall also provide the Cardholder with the opening/closing hours of these agencies. If requested by the Cardholder and whenever possible, The Concierge will facilitate in making the arrangements on behalf of the Cardholder with an identified translating agency.

7. Other Services i. Event Planning

The Concierge will assist in referring the Cardholder to an event planner for the organization of birthday parties, black tie events or private get-togethers. ii. Pet Care Assistance

The Concierge will assist the Cardholder in making arrangements for the following services: Pet grooming services – to collect from the Cardholder’s residence or from the address given

by the Cardholder to the pet grooming centre, and have the dog returned to the requested place.

Delivery services – to arrange for the delivery of pet food and other related pet articles to the Cardholder’s residence subject to a minimum purchased amount as set forth by the service providers. Pet sitting services – to arrange for pet sitter to provide daily care to the pet by: 1. giving feedings to the dog; or 2. walking the dog. Pet transportation services – to arrange for pet taxi to/from the veterinary.

Pet lodging services – to arrange for pet accommodation while the User is not in his Usual Country of Residence. iii. Laundry Pick-up/Drop-off Services

The Concierge will assist in arranging on behalf of The Concierge laundry service providers who are able to provide a ‘pick-up/drop-off’ service from/to the Cardholder’s home. iv. Home Grocery Delivery

The Concierge will assist in the ordering and delivery of non-perishable groceries to the Cardholder’s home. v. Massage and Aromatherapy Services

The Concierge will assist in the arrangement of a qualified masseur or aroma therapist for home visits to provide a ‘spa at home’ service for the Cardholder’s holistic well-being.

General terms and conditions applicable to the above Services offered by The Concierge i. Cardholders may place requests for the above Services by telephone only (which does not include text messages);

i i . SCB and/or the Concierge, may at its sole discretion, withdraw any of the Services and/or to refuse to accept any requests;

i i i . If the Concierge is unable to deal with any request, it will inform the Cardholder as soon as reasonably practicable;

i v . Once the Cardholder requests for any of the Services from the Concierge, it will be deemed that all details provided to the Concierge for the purpose of booking, ordering or purchasing products or services are correct and that the Cardholder has sufficient funds to cover the cost of the product or service;

v. The Concierge and/or SCB shall not be held responsible for the non-execution and/or delays resulting from any cause or event not reasonably within its control and not limited to riots, earth quake, breakdown of plant and machinery, acts of God etc. v i . The Concierge and/or SCB shall have no liability to the Cardholder for any loss, damage, costs, expenses or other claims that the Cardholder may suffer or incur as a result of availing any of the above Services that may have been facilitated by the Concierge as a result of requests or any instructions supplied by the Cardholder which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any Cardholder Default.

v i i . Except as set forth herein, SCB makes no representation or warranties to the Cardholder, express or implied, with respect to any of the Services that will be provided by the Concierge. All warranties, conditions and other terms implied by statute or common law (including but not limited to fitness of purpose or merchantability) shall be expressly disclaimed and excluded to the fullest extent permitted by law.

v i i i . SCB does not warrant the competency of the Concierge. In no event, shall SCB be held liable and/or responsible in any way for any actions/inactions and/or performance of the Concierge; i x . SCB does not assume any liability for (i) fraud committed by or misrepresentation by the Concierge or the Cardholder or (ii) any information or data given by the Cardholder or the Concierge;

x. In no event will SCB and the Concierge be liable for any indirect, incidental, compensatory or punitive damages or damages resulting from loss of profits, loss of data or business interruption arising out of the use, inability to use, or the results of use of the Services; Any disputes arising out of the Services above, shall be subject to the laws of India.

Standard Chartered Ultimate Golf Programme -

Terms and Conditions

This benefit is offered to Ultimate credit cardholders through Golflan Technology Solutions Pvt Ltd the bookings shall be processed through Golflan Technology Solutions Pvt Ltd. Complimentary golf bookings are required to be made through Ultimate Concierge Services. Standard Chartered Bank is not involved in organizing the bookings at the golf courses, and has no ties ups with Golf courses. Club rules, if any, will apply to the golf sessions and Ultimate credit cardholders should adhere to the same including but not limited to dress code, rules of play, producing valid handicap certificate.

i. 2 complimentary Golf games per month, per valid Cardholder. This benefit is non- transferrable. The 2 complimentary golf games are only valid at domestic golf courses listed in Annexure 1

ii. 1 complimentary guest game per month, per valid Cardholder. The 1 complimentary guest game is only valid at domestic golf courses listed in Annexure 1.

i i i . 1 Complimentary coaching session per month for the Cardholder. The 1 complimentary coaching session is only valid at domestic golf courses listed in Annexure 1.

i v . After the complimentary rounds are exhausted the Cardholder needs to make the payment for the golf services availed. SCB will not be liable for any such bills.The Cardholder must pay green fee, convenience charges and other charges by using the Standard Chartered Bank credit card only. v. List of 19 premium domestic golf courses across India – Annexure 1 v i . List of 15 premium coaching facilities across India- Annexure 1 v i i . Over 150 Golf courses across the world- Annexure 1. v i i i . Cardholders will have to pay convenience charges and other charges as may be applicable even for the complimentary games. The Cardholder must pay convenience

charges and other charges by using the Standard Chartered Bank Ultimate credit card only. ix. The duration of each golf lesson (coaching session) will span a minimum of 30 minutes and will include: • Fees to access the golf course or driving range, • Fee for the lesson, • Cost of instructor's fees, • Range golf balls at 50 golf balls per lesson • Learning equipment x. The booking needs to be made only through the Ultimate Concierge

x i . No walk-ins or direct payment to golf clubs are allowed in this program. Golf clubs will not entertain any correspondence /enquiries for booking directly from Cardholders and Cardholders may not receive any response directly from golf clubs

x i i . Acceptance of requests for bookings for golf lessons and golf games are subject to availability and will be accepted at the discretion of the golf clubs / golf instructors.

x i i i . Bookings will be accepted only if made 7 days in advance, this does not include the date of play and date of placing the request. In case of Cardholder placing a request at a short notice (less than 7 days in advance), booking will be processed on best effort basis.

x i v . Cancellations will be accepted only if done 2 days prior to the booked time of play. This does not include date of play and date of placing the request.

x v . In the event of four Cardholders placing a request for a complimentary slot for the same course and the same date (to play together as a four ball), a maximum of two complimentary slots will be allotted. All 4 shall be booked only on best effort basis.

x v i . Cardholders may bring guest(s) subject to a maximum of three guests per booking, which is subject to availability & the cardholder would be required to pay the guest fees in advance using the SCB card. It is clarified that there is only one complimentary guest game per month available. The Cardholder will have to pay for other guests at the rates that may be prescribed by GolfLan from time to time.

x v i i . The guest booking will only be processed if he/she is accompanied by the SCB Cardholder. The golf courses/ coaching facilities listed in Annexure 1 are subject to change from time to time. The Cardholder must refer to the updated list of golf courses available with the Concierge

Annexure 1 : List of Golf Courses

Locations of golf courses – Domestic

Sr. No Name of the Course City/District 1 Bombay Presidency Golf Club Mumbai 2 Boulder Hills Golf Club Hyderabad 3 ZION Hills Champion Bangalore 4 Clover Greens Bangalore 5 Prestige Golfshire Bangalore 6 Golden Greens Golf Resort Gurgaon 7 ITC Classic Golf Resort Gurgaon 8 Jaypee Greens Noida 9 Jaypee W ishtown Noida 10 Karma Lakeland Gurgaon 11 Kalhar Ahmedabad 12 Kensville Golf Club Ahmedabad 13 Kharghar Golf Club Mumbai 14 Chennai 15 Oxford Golf & Country Club Pune 16 Panchkula Golf club Chandigarh 17 Royal Jaipur Golf Club Jaipur 18 Poona Golf Club Pune 19 Glade One Ahmedabad

International golf course locations

Sl. No. Country Name of the Course 1 Australia Golf de Chantaco 2 Australia Golf Club de Granville Baie du Mont St-Michel, 3 Australia Castleisland Golf Club 4 Canada St. Andrews Rayong Green Valley 5 France Golf Pollensa 6 France Maioris Golf Course 7 France La Estancia Golf 8 France Eagle Vines Vineyards & Golf Club 9 France Amarilla Golf & Country Club 10 France Golf Club Rheintal e.V. 11 france Montgomerie Links 12 france Montrose Golf Links- Broomfield Course 13 france Golf Club Varese 14 france Circolo di Campagne di Zoate 15 france Golf Club Bologna 16 Germany JOHN O’GAUNT GOLF CLUB 17 Germany Golf Bogliaco 18 Germany Laguna Lang Co Golf Club 19 Germany Axis Golfe Ponte de Lima 20 Germany Fancourt 's Golf Course 21 Germany Shandon Park Golf Club 22 Germany Pezula Championship Course 23 Germany Formosa Auckland Country Club 24 Germany Lam Luk Ka 25 Germany Golf Club Castell Arquato 26 Germany Hesketh Golf Club 27 Indonesia A.S.D. Franciacorta Golf Club 28 Ireland Benamor Golf, 29 Italy RAMADA RESORT KUŞADASI & GOLF 30 Italy CENTURION COUNTRY CLUB 31 Italy Golf de Coutainville 32 Italy Royal Guernsey Golf Club,(RGGC) 33 Italy Bom Sucesso golf Course 34 Italy Golf d'Ammerschwihr 35 Italy Dulwich and Sydenham Hill Golf Club 36 Kenya Mission Hills of Hayward Golf Course 37 Malaysia Le Grandeur Palm Resort Johor - Palm Resort Golf & Country Club 38 Malaysia Golf de Carantec 39 Malaysia Forest Heights golf Course 40 Malaysia Glendower Golf Club 41 Malaysia Seahouses Golf Club 42 Malaysia Legend Golf & Safari Resort (Signature Golf Course (18 holes ) 43 Malaysia Stellen Bosch Golf Club 44 Malaysia Sun City Resort Golf - Gary Player Golf Course 45 Malaysia Sun City Resort Golf - Lost City Golf Course 46 Malaysia Royal Johannesburg and Kensington Golf Club- East Course 47 Malaysia Royal Johannesburg and Kensington Golf Club- West Course 48 Malaysia Black Bear Golf Club 49 Malaysia Fairchild Wheeler Golf Course 50 Malaysia San Lameer Country Club 51 Malaysia Horizon Hills Golf & Country Club 52 Malaysia The Coast Golf Club 53 Malaysia Enmore Park Golf Club 54 Malaysia Devilbend Golf Club 55 Malaysia Devonvale Golf & Wine Estate 56 Malaysia Golf dei Laghi 57 Malaysia Bukit Jawi Golf Resort Berhad 58 Malaysia Hermanus Golf Club 59 Malaysia Ngutu Golf Club 60 Malaysia North Otago Golf Club 61 Malaysia Cypress Hills Golf Course- Skywest Golf Course 62 Malaysia GOLF DE CAP MALO 63 Malaysia Royal Cape Golf Club 64 Malaysia Knysna Golf Club 65 Malaysia Arlington Heights Park District- Arlington Lakes Golf Club 66 Malaysia Bonnie Brook Golf Course 67 Portugal Datai Bay Golf Club 68 Portugal Kulim Golf & Country Resort 69 Portugal Bukit Jalil Golf & Country Resort 72 Singapore Marina Bay Golf course 73 Singapore Laguna National (Masters) 74 Singapore Sembawang 75 Singapore Ria Bintan Golf Club 76 Singapore Raffles Country Club (Lake)-Only w/d 77 Singapore Raffles Country Club (Palm)- Only w/d 78 Thailand Sir James Country Club 79 Thailand Pattana Golf Club & Resort 80 Thailand Thai Country Club 81 Thailand The Royal Gems Golf And Sports Club 82 Thailand Red Mountain Golf Club 83 Thailand Green Valley Country Club 84 Thailand Banyan Golf Club 85 Thailand The Imperial Lakeview 86 Thailand Riverdale Golf Club 87 Thailand Springfield Royal Country Club 88 Thailand Lotus Valley Golf resort 89 Thailand Black Mountain Golf Club 90 Thailand Chiangmai Highlands Golf & Spa Resort 91 Thailand Phuket Country Club 92 Thailand Muang Kaew Golf Course 93 Thailand Laem Chabang International Country Club 94 Thailand St. Andrews Rayong Green Valley 95 Thailand Gassan Golf Resort 96 Thailand st andrews 2000 97 Thailand Lam Luk Ka 98 Thailand Krung Kavee Golf Course & Country Club 99 Thailand Maejo Golf Resort & Spa 100 Thailand The Majestic Creek Country Club 101 Thailand Bangpra Golf Club 102 Thailand Royal Hills Golf Club 103 Thailand Uniland Golf & Country Club 104 Thailand Uniland Golf & Country club 105 South Africa Poresia Country Club 106 South Africa Clearwater Sanctuary Golf Resort 107 South Africa Putra Golf Club 108 South Africa Bukit Banang Golf & Country Club 109 South Africa Labuan Golf Club 110 South Africa Red Mountain Golf Club 111 South Africa Golf D'Orange 112 South Africa Ponderosa Golf & Country Club 113 South Africa Kinabalu Golf Club 114 South Africa Sandakan Golf & country club 115 Spain IOI Palm Villa Golf & Country Resort 116 Spain Tawau Golf Club 117 Spain Tioman Island Golf Club Benrjaya Hotel Resort 118 Spain Kelab Golf Batu Pahat 119 spain Superflu Golf Club 120 Turkey Golfclub Kirchheim-Wendlingen e.V 121 Oman Al Mouj 122 Oman Muscat Hills Golf Club 123 UAE Jumeirah - Fire 124 UAE Emirates - Faldo 125 UAE Dubai Creek & Yacht 126 UAE Al Badia Golf international 127 UAE Els Club 128 UAE The Address Montgomerie 129 UAE Arabian Ranches Golf Club 130 UAE The Track Meydan Golf Club 131 UAE Jebel Ali Golf Resort 132 UAE Towerlinks Golf Club 133 UAE Al Hamra Golf Club 134 UAE Sharjah Golf & Shooting Club 135 UAE Yas Links 136 UAE Abu Dhabi Golf Club 137 UAE Saadiyat beach Golf Club 138 UK Gunung Raya Golf Resort 139 UK Golfclub Hetzenhof e.V 140 UK Royal Johor Country Club 141 UK Penang Golf Resort 142 UK Shan Shui Golf Country Resort 143 UK Raintree Beach & Golf Resort 144 UK Cinta Sayang Resort 145 USA Golflange Ravensburg Verwaltungs 146 USA Borneo Golf Resort 147 USA Golfclub Abenberg e.V. 148 USA Royal Palm Springs Golf Club 149 USA Permaipura Golf & Country Club 150 USA Golfclub Rheinblick e.V 151 USA Golfclub Pforzheim Karlshauser Hof e.V. 152 USA Golf De Sologne 153 Vietnam Golfplatz Prenden (Prenden Pines) 154 Vietnam Golfplatz Prenden (Hunter's nine) 155 Vietnam Palm Garden Golf Club

Sr. No Learning Facility City/District 1 Noida Golf Club Noida 2 Sirifort Delhi 3 Qutub Golf Club Delhi 4 Poona Golf Club Pune 5 Oxford Golf & Country Club Pune 6 AKDR Chennai 7 Boulder Hills Golf Club Hyderabad 8 Golden Greens Golf & Country Club Gurgaon 9 Jaypee Greens Golf Club Noida 10 Pro Touch Golf Academy Kolkata 11 Kensville Golf And Country Club Ahmedabad 12 Golden Swan Mumbai 13 Touche Golf Academy Bangalore 14 Bombay Presidency Golf Club Mumbai 15 Panchkula Golf Club Chandigarh