SUSTAINABILITY REPORT 2016 - 2017 Introduction 1.1 2016-17 Highlights 1.2 2016 -17 Awards and Recognitions 1.3 Financial Excellence Goals 2016 -17

Materiality and Stakeholder Engagement 2.1 Material Aspects and Disclosures 2.2 Ongoing Stakeholder Engagement

People – “We Care” 3.1 Our Employees 3.2 Diversity, Engagement and Growth 3.3 Occupational Health & Safety 3.4 Corporate Social Responsibility

Environment – “We Conserve” 4.1 Life Cycle Assessment 4.2 Energy Utilization 4.3 Waste Management 4.4 Emission Monitoring 4.5 Water Utilization

Business Performance 5.1 Economic Performance Table of Contents 5.2 Supply Chain 5.3 Customers 5.4 Corporate Governance 5.5 Risk Assessment

2 Our Vision

People – “We Care” “To place India in its deserved position at the heart of the International Bullion Market.”

Environment – “We Conserve”

We are committed to transparent sustainability reporting. This report has been prepared in accordance with the GRI standards. We have included additional material indicators as applicable to precious metal industry.

3 Message from the Managing Director

The fifth edition of our Sustainability Re- As we negotiate the road-map towards our port outlines the Organization’s progress industry-leadership 2020 sustainability in 2016-17 on key economic, social and goals, we welcome your feedback and look environmental aspects. Business environ- forward to hearing from you. Please reach ment operational challenges are part and out to us at. parcel of our growth, underpinned with ensuring sustainable development. Our Email: [email protected] way of doing business has always been one of innovation with a positive impact on our Best Wishes workforce and our surroundings.

We always stand committed towards proc- tecting our environment. During the year Rajesh Khosla we continued to identify areas where we Managing Director could better manage and still further re- MMTC-PAMP India duce the environmental impact of our processes. Our efforts are getting recognized; today MMTC-PAMP is the first precious metal refinery in India to be Gold rated on CII-ITC CESD Sustainable Plus index.

Social responsibility lies at the core of our business fundamentals; we don`t just deliver products of international standard but we ensure that the products are man- ufactured and sold in a socially responsible manner, in line with the best global practices. We engage with our community regularly, through various initiatives like providing clean drinking water in the district of Mewat, skilling students with an inno- vative curriculum and setting up a Precious Metals Assay Institute in association with the World Gold Council.

4 Introduction

5 1.1 2016-17 Highlights

Established in 2008, MMTC-PAMP India Currently we offer the following: Private Limited is among the world’s most advanced gold and silver refining and minting facilities. The company is a joint venture between India’s MMTC Ltd. (a Gov- ernment of India Undertaking) and Swit- zerland’s PAMP SA (the world’s leading bullion brand), part of the global MKS PAMP Group.

Our unique access to global leadership and Swiss technology, complemented by our understanding of the local consumer market, has enabled us create a world-class product range. As India’s first and only London Bullion Market Association accredited Good Delivery Gold & Silver Refinery, the quality of our products is the de-facto benchmark in India. We are embarking on a journey of changing the way the Indian consumer engages with precious metals in India, by bringing informed access to world-class products of the highest quality, integrity and transparency. *Purity Verification Center

Through the year we made the following additions to our range of minted products.

The design of the Tola features the classic design of the traditional weighing balance, instantly recognizable across the world as the weighing standard for trade in gold and silver. The reverse features the inextricable bond of gold as a storehouse of wealth, stored traditionally in a cloth bag containing the precise number of ratti seeds for the precise weight of 11.6638 gms. 6 - 2016 Series

The majestic Indian Peacock, the great Indian Hornbill, the vibrant beauty of the Flamingo and the lord and master of the skies, the eagle come to life in this first-of-its-kind, exclusive limited edition collection.

Ganesha Mahavir Radha Krishna Radha Krishna

Our Flagship stores (PVC)* in India :

DARIBA KALAN, DELHI Lajpat Nagar, New Delhi Karol Bagh, Delhi Dariba Kalan, Delhi LAJPAT NAGAR , NEW DELHI KAROL BAGH , DELHI Hyderabad NEW Coimbatore Chennai Bangalore Vijayawada Mumbai NEW Ahmedabad AHMEDABAD

HYDERABAD

MUMBAI NEW NEW VIJAYAWADA

BANGALORE CHENNAI

*Purity Verification Center COIMBATORE 7 1.2 2016 -17 Awards and Recognitions

We continue to be the only LBMA accredited precious metal refinery in India for both Gold & Silver. In the reporting year, MMTC-PAMP India set higher standards for itself and the Team came together to surpass all expectations. We were awarded:

India`s most Sustainable precious metal refinery based on the assessment by CII ITC centre of excellence for Sustainable Development

NABL accreditation scope increased to cover Silver by Potentiometer (999%) and ICP method (9999%).

Responsible Jewellery Council re-certification as per the 2013 code of practices

ISO 9001:2015, ISO 14001:2015 & OHSAS 18001 successful transition and recertification as per the revised Quality and Environment management standards

Best Refinery of the year – India International Gold Convention (4th time in a row)

Best Refinery of the year by Bullion Federation Global Convention

Best Refinery of the year - India Bullion & Jewellery Association (4th time in a row)

Apple’s Responsible Supplier List as approved ‘Smelter and Refiner’ based on its “Risk Readiness Assessment (RRA)” for 2016

Received the inaugural Assocham Excellence Award for “BEST BULLION REFINERY”2016

CII-ITC Centre of Excellence for Sustainable Development – Sustain- able Plus Gold rated

8 1.3 Financial Excellence Goals 2016-17

Focus Area Goals Progress Road Ahead

Included EHS aspects in overall Strengthen our sup- Increase Green risk management ply chain to capture procurement in Supply Chain framework,which sustainability relat- the coming year covers the entire ed information. supply chain.

Move towards a cus- Aim for 100% cus- 88 achieved tomer satisfaction of Customer tomer satisfaction % BUSINESS INTERACTION 100 in the FY 17-18 Satisfaction %

Continue focussing No man hour loss on health and safety Occupational Zero incidents during the year through regular train- Health & Safety ing and drills

Increase training 10.12 hours Achieve the target set hours to 15 hours per employee EMPLOYMENT Training & last year per employee achieved Development

Set up 24 water purification systems across Set up more water schools, colleges, purification plants, Installation of hospitals and bus and introduce a Swiss- water purification stops. Launched based, NSDC- approved plants at 2 villages, the Precious skills training program. Planning 3 schools and 5 bus Metals Assay & Operationalise the stops Training Institute PMATI with industry (PMATI) in associ- support. CORPORATE SOCIAL RESPONSIBILITY ation with World Gold Council.

9 Focus Area Goals Progress Road ahead

Energy Reduce energy con- 2 reduction in specif- Achieved % Management sumption by 2% ic energy consumption

Reduce water con- 2% reduction in specif- sumption by 2% Achieved Water ic water consumption from current level Management

ENVIRONMENT MANAGEMENT Increase waste Extended to Achieve target set last recycling by 2% 2017-18 year Waste Recycling

10 Materiality and Stakeholder Engagement

11 2.1 Material Aspects

We have examined more than 30 issues, including areas of significant organizational impact, as well as broader sustainability trends that affect our operations. The key enablers for this activity were the certifications to international standards such as Responsible Jewellery Council COP, SA 8000, ISO 14001, OHSAS 18001 and ISO 9001.

We engage with our stakeholders continuously to better understand significant material issues.

Based on our review, we have addressed all material issues under various sections of this report.

Materiality Matrix

Material Issues Corresponding GRI G4 Aspect

Economic Performance, Market Presence, Economic Performance Indirect Economic Impact, Procurement Practices

Energy, Emissions, Environmental Grievance Emission, Energy & Fuel Mechanisms Water Water Management

Training and Development Training and Education

Management of waste & Effluent and Waste Effluent Management

Employee, Occupational Health Employment, Occupational Health and Safety and Safety Anti-Corruption, Anti-Competitive Behavior, Compli- Corporate Governance ance (Society)

Labor/Management Relations, Freedom of Asso- ciation & Collective Bargaining, Human Rights Human rights Grievance Mechanisms, Labor Practices Grievance Mechanisms

Emergency preparedness Indirect Economic Impact Community development Local Community Customer engagement Product and Service labelling

12 2.2 Ongoing Stakeholder Engagement

Engaging our stakeholders in a long-term dialogue provides important input that informs our decision-making and helps us continuously improve and make progress toward our commitments. In this report we outline the manner in which we engage with the stakeholders identified below.

STAKEHOLDER GROUP

13 People – “We Care”

14 3.1 Employees

Employees are our key stakeholders and we have policies and procedures in place to ensure that we comply with and routinely excel at the best HR practices. Our compliance with So- cial Accountability Standards and independent audit by The Responsible Jewellery Council is an external validation of our practices and systems.

15 3.2 Diversity, Engagement and Growth

Diversity and Equality

MMTC-PAMP India believes in providing equal opportunities to all employees. We proudly follow and promote the UN Guiding Principles on Business and Human Rights, the Univer- sal Declaration of Human Rights (UNDHR), United Nations Global Compact (UNGC), and the International Labor Organization (ILO) requirements in our actions and system.

We have no instance of human rights violation reported in the FY 2016-17.

Training and Development

The training plan is mapped annually by all department heads. During the year, results achieved and new objectives set are shared with employees.

The average training satisfaction level of employees was at 91.00 %. On average training man hours stood at 10.12 hours per employee per year.

Employee Engagement

Balance, peace and joy are the fruit of a successful life. We encourage our employees to maintain a healthy balance between work and leisure. We organize activities like summer camps for children, which help our employees familiarize their family and friends with col- leagues and workplace.

Employees also participated in inter-department sports tournaments, ranging from cricket to table tennis, chess and football.

Career Growth

At MMTC-PAMP India, we focus on nurturing our people so they excel in their field of exper- tise. To ensure a path of growth and excellence, we perform the following:

• Integrate Goals, KRA and KPI of employees in accordance with organizational goals and objectives. • Annual self-assessment as part of appraisal. • Regular skill development by in-house and external trainings. • Promotions and revisions in salary and remuneration based on performance assessment and individual merit.

16 Engagements during 2016-17

9th Annual Day Celebration

Yoga day

Team Outing

Summer Camps

17 3.3 Occupational Health & Safety

The company is committed to providing safe working conditions to prevent any incidents/ accidents arising from work-related activities. We recognize the fundamental right of every person to health and safety in the work environment.

Safety round the year!

As a part of our “we care” mission, we launched a campaign conducting company-wide safety training every month.

Confined Space Safety Fire Prevention, Safety

Electrical Safety HazCom

PPEs Slip, Trip & Fall

Heat Stress Safety LOTO

Near Miss Awareness Emergency Preparedness

Preview of 2016-17 near miss, Machine & Tool Safety incidents

Highlights of the year

• A total of 494 employees were trained in 45 trainings sessions. • 100% accident free days at the plant during. • Conducted weekly internal safety audit and half-yearly external audits. • Formed a departmental safety committee. • Provided TLD badges and regular medical checkups for employees working at hazardous locations. • Safety committee meetings, chaired by an Executive board member, proposed 48 action- able points. • Mock drills to test our response in emergency situations.

18 3.4 Corporate Social Responsibility

The community development program “Physical Inputs, Social Outputs” was scaled up in 2016-17. A board level committee regularly reviews the progress on CSR projects approved by the board on a quarterly basis .

The budget of CSR expenditure is dependent on the average profit of 03 years, the figures alongside show a rise of 72 % in reporting year from the base year. This shows our long-term commit- ment towards the society.

Our CSR Policy covers all activities listed in Schedule VII of the Companies Act, 2013

19 In FY 2016-17, MMTC-PAMP India continued to focus its CSR spend on three major areas:

1. Providing the residents of Mewat with safe, potable drinking water 2. Training students to enhance employability of those entering the workforce 3. Ensuring sustainable environmental and rural development

1. Making Available Safe Drinking Water Available As of now, 11 schools of Mewat region have cost-effective water treatment plants and the smiles on the face of the school children are ample testimony to our meaningful efforts. The water purification setup is highly energy efficient and is based on the principle of Re- verse Osmosis, which consumes only about half the energy compared to a conventional RO system of similar capacity. MMTC-PAMP India undertakes full responsibility for maintaining all installed units. We are also embarking on a program to create awareness amongst school children and villages of the benefits of safe drinking water and the hazards associated with drinking untreated ground water.

New Installations in 2016-17

Location Installations Reach Mewat Model School and 2 water purification 1700 students and Kasturba Gandhi Balika Vidyalaya at Firozpur plants of 250 LPH staff Jhirka with chiller 1 Water purification 1000 students and ITI Ferozepur Jhirka plant staff 1 Water purification District Civil Court, Nuh plant with RO and 4000 people Chiller 1 Water purification 250 students and DAV Police Public School, Nuh plant with RO and staff Chiller 2 water purification Shaheed Hasan Khan Govt. Medical College, 7000 patients and plants of 250 LPH Nalhar staff capacity 1 Water purification 450 students and Welfare Center School, Nuh plant with RO and staff Chiller of 250 LPH 14400 community Total 8 members

20 Promoting Education and Employment Enhancing 2. Vocational Skills MMTC-PAMP India partnered with SRCEM, to provide a two-year training program for Me- chanical engineering students. After the excellent performance of the 1st batch selected in 2014 (8 students), a second batch was selected in the month of August 2015 for similar training (11 students). The students were trained using a combination of classroom teach- ing and shop floor hands-on application.

As a result of this initiative, superior skills were developed by students, ensuring that they are sought-after by industry for employment.

Statistics for FY 2016-17

Nature of Expenses Amount in INR Stipend and Scholarship to students 653,992.00 Prof. Fees of Project Coordinator 2,758,000.00 Others (fees for language skills, allowances 481,444.00 etc.) Total 3,893,436.00

Based on our two-year learnings, we are now setting up an NSDC approved, Swiss-based VET curriculum to equip students with trade-specific skills, including certification in accordance with Swiss trade development programmes.

We have partnered with WGC to unveil India’s first Precious Metals Assaying and Training Institute. Recognizing the need for skilled assayers operating the Hallmarking centres accredited with BIS across India, the Assaying Institute is a non-profit company, driven by the industry, with the principal objective of providing training and certification in the field of assaying and promoting standardization and best practices for the gold and precious metals industry. Steps have been initiated to formulate a Steering Committee, which will guide the development of plans, strategies and provide a roadmap for implementation.

21 3. Sustainable and Rural Development

In August 2016, MMTC-PAMP India completed the construction of a fully fitted multipur- pose hall with restroom integral to the Rojka-Meo police station. This is the second multi- purpose hall with restroom that MMTC-PAMP has provided, the first being at Police Station Nuh which was handed over in May 2016. The halls include safe drinking water, sanitation, a common room for woman, senior citizens and economically backward groups, separate toilets for men & women and one for the differently abled.

Awards and Accolades

MMTC-PAMP India awarded appreciation certificate for “Out- standing Contribution to CSR projects in Mewat District by Chief Parliamentary Secretary, Ministry of Tourism and Hospitality by Haryana Vidhan Sabha MLA, Ms. Seema Trikha in June, 2016

Received local media appreciation on a regular basis for projects undertaken the most backward districts of Northern India.

Awareness session on health benefit of clean drinking water Nuh

Workshop training program – ITI Nuh Night shelter & Restroom at Nuh Bus stand - Nuh

22 Environment – “We Conserve”

23 4.1 Life Cycle Assessment

MMTC-PAMP India commits itself to prevention of pollution, best use of natural resources, minimal waste generation an good environmental protection practices at all times. The goal of a Life Cycle Assessment is to compare the full range of our material inputs and outputs and assess the effects on our environment.

In order to achieve our target of being carbon neutral by the year 2020, our internal environment management team initiated the process of life cycle assessment.

Environmental data is collected at all points i.e. input, output and in process i.e. gate to gate in 1st Phase. Life Cycle Impact Assessment helped us filter out which processes had the highest adverse environmental impact.

Key Impact categories identified: • Primary Energy Demand • Soil contamination due to waste generation

• Global warming on account of CO2 and other Emissions • Maintaining water table

24 4.2 Energy Utilization

In line with the international standard for energy management (ISO 50001), we laid down our energy utilization policy, objectives, targets and management plan.

High consumption areas were identified, their baselines created and targets set. During the reporting year, various projects were undertaken to optimize the energy losses.

Key energy conservation activities

• Department wise energy meters installed in LT panel room – Identification of energy intensive zones

• VFD (Variable Frequency Drive) based pumps used in the facility enabling significant energy saving.

• Roof mounted solar power generation photo-voltaic panels upgraded to 30 KW (ON grid system) from the existing OFF grid Through various measures, we have been able to system. bring the specific power consumption down 2.8 % from base year 14-15 and 9 % from previous • LED lights installed throughout the Facto- year ry.

• Harmonic Filters installed on main Induc- tion Load line in Refinery to improve power factor. The estimated average power saving is 10% (varying from 3% to 25%) based on load factor, power factor correction and harmonic level of that particular equipment.

• Based on the LPG Consumption analysis undertaken in 2015-16, LPG consumption was reduced by 27% from the previous year.

The key contributor for this reduction was setting the minimum load quantity which in turn helped the number of melts.

25 Target for FY 17-18

• Further reduce our LPG consumption by 2 % • Conduct ISO 50001 external audit

4.3 Waste Management MMTC-PAMP India is a zero discharge unit, the majority of our water waste is a by-product of our production processes.

Waste Type and Generation in 2016-17

Type of Waste Quantity Disposal Method Salt 124.61 T Landfill by Government authorized agency Filter Press Sludge 43.31 T Recycled Organic Waste 24.82 T Converted to manure in-house using organic waste converter Used Oil 520 L Disposed by Government authorized agency E-waste 1.2 T Disposed by Government authorized agency

Target for the year 2017-18

• Further reduce wastage by landfill by %2 • Increase utilization of Solar pond by 5%

We have been able to bring down the specific generation of filter press sludge by making improvements in our process and taking an alternative decantation route

4.4 Emission monitoring

The operation of our plant and other activities are controlled to have emissions well below regulated limits.

26 Our Controls

• Dedicated scrubber for all sections • In-house environment lab performing tests weekly

New installation in 2016-17

• Additional scrubber installed in Gold refinery

Emission Inventory

In 2016-17 as a part of Life Cycle Assessment, SOx and NOx are quantified in terms of emission in Kg.

Going forward we will closely monitor these emissions and devise a mechanism to reduce them further and lower our Green House Gas (GHG) impact.

27 CO2 Emission

CO2 emission is broken-down into Scope 1 (Direct control) and Scope 2 (Indirect control).

Emission Inventory

• The above is calculated using UNEP (United Nations Environment Program) based GHG calculator • The emission factor for grid electricity is taken as 0.89 • There has been reduction in CO2 emission due to our ongoing efforts in optimizing resource utilization

4.5 Water Management

We regularly monitor ground water level and strictly implement measures like rain water harvesting, recycling and reuse of processed water with zero discharge to outside environment.

Major contributor to water consumption is the vast green cover that we maintain, We keep the specific water consumption for processes at a constant 72 KL/T. (See pie chart along side)

28 Level of various particles in the water discharged from the ETP/STP outlet further used for horticulture purposes have been well below the limits set by regulatory bodies. (See graph along side)

4.6 Chemical Consumption By making improvements in our chemical refining process, we have been able to reduce the specific chemical consumption by approximately 30% from the previous year. (see graph year)

29 Business Performance

30 Business Performance 5.1 Financial Highlights

MMTC-PAMP India is focused on unlocking growth opportunities, with targeted invest- ments in new capabilities. We underscore the importance of economic performance by using it as one of the reference points by which we define material issues. Economic performance is defined as our most material aspect because, like most companies, our economic success enables the execution of our sustainability strategies.

The financial year 2016-17 saw a 35% decrease in quantity of refined gold. Notwithstand- ing the jewellers’ strike being called off in April, market conditions remained unfavorable from April until September, due to gold trading at a discount over the derived landed Rupee price, caused primarily by rampant availability of “cash gold” at discounted price. Bullion sales came to a standstill and the company was saddled with a substantial unsold refined gold & silver stock.

With the onset of market revival in end September, bullion sales recommenced, Dore ar- rivals resumed and the festive season of October – December saw the refinery working at optimum capacity, which not only made up for the loss of profit in the first six months of the year but also has significantly contributed towards ending the year with a profit.

MMTC-PAMP India Statement of economic value generated and distributed

Direct economic value generated for the year 2016-17

31 5.2 Supply Chain

We are committed to integrating a sustainable supply chain practice from point of ori- gin to end customer. We have set up stringent measures as per various national/internal standards and are committed to responsible sourcing. Our supply chain due diligence is audited annually by London Bullion Market Association (LBMA). Supply chain due diligence follows a risk-based approach and is performed before entering into any new agreement for any type of supply.

For metal procurement we have effective management systems, procedures and other practices to conform to the requirement of the LBMA Responsible Gold Guidance, making us the ONLY refinery in India to hold the coveted, independently audited, Responsi- ble Gold certification year upon year.

Our designated and dedicated compliance officer is responsible for ensuring due diligence (KYS) for every transaction.

Contact info: [email protected]

Planning Sourcing Storage Delivery feedback

Our Supply Chain

Non Metal

Non - metal supplies include procurement of capital items, services, consumables, etc. We have established strong procurement policies based on the requirements of ISO 9001:2015, ISO 14001:2015, OHSAS 18001, SA 8000:2008: ISO 17025:2005 and Respon- sible Jewellery Council code of practices. This ensures we have a fair vendor selection and evaluation policy in place which is reviewed quarterly for its effectiveness. We have conducted social compliance audits since 2014 and all our approved suppliers are covered in the audit cycle.

32 5.3 Customers

In our endeavor to change the way India saves, our biggest accomplishment on the consumer front was the launch of Digital Gold with Paytm in Oct, 2017.

Digital Gold allows a customer to buy 24K 999.9 Fine Gold at live international prices for as low as Re 1, making the precious yellow metal accessible and affordable for every Indian. The Gold purchased is set-aside in an allocated enclosure within the MMTC-PAMP vault with full insurance cover and security. Customers can accumulate gold without worrying about safe keeping of the metal.

Digital Gold also provides the flexibility to sell the accumulated Gold back to MMTC-PAMP on Paytm or redeem in the form of 24K 999.9 Fine Gold coins. Since, it is not physically possible to deliver a fractional quantity of gold; minimum quantity for the redemption has been kept as low as one gram. Gold can be bought, sold or withdrawn online 24 hours a day, 7 days a week, and 365 days a year.

REQUEST PURCHASE STORE SELL DELIVERY

CUSTOMER SATISFACTION Purchase 24K 999.9 Store physical Gold Sell back On-Demand Fine Gold at live stored in insured online to Delivery in market rate, vaults MMTC-PAMP Customized Starting ₹ 1 Packaging

Unleashing the power of digital media to communicate with our customers

33 Sustained efforts to understand our distribution network and address the concerns of our distributors, helped us achieve a significant improvement in customer satisfaction levels.

5.4 Corporate Governance

Corporate Governance is about maximizing shareholder value legally, ethically and sustain- ably. Our Board exercises its fiduciary responsibilities in the widest sense of the term. We also endeavor to enhance long-term shareholder value and market reach by mingling our industry experience and timely resources.

Key activities in the reporting period:

• The board met quarterly and through the year the following members were included > Mr. Vijay Pal as Additional Director effective 16th November 2016  > Mr. P K Jain as Additional Director effective 07th December 2016  > Mr. Arjun Raychaudhuri as Additional Director effective 23rd February 2017

34 • No instance of breach in companies model code of conduct was reported.

• The Board approved a Skill development initiative in association with World Gold Council, Mumbai. Subsequent to the approval, a Precious Metals Assay and Training Institute was incorporated on 17th March 2017.

Driving Sustainability at board level

To ensure that Business Sustainability gets adequate governance focus, MMTC-PAMP`s Sustainability committee headed by the Managing Director was formulated in December 2016. The agenda for these meetings was to have a detailed oversight of business, strategy and sustainability matters.

Driving Sustainability at Board Level

Management Nomination and Assurance Governance Committee Committee Corporate Social Responsibility Committee

35 5.5 Risk Assessment

The Company’s Risk Assessment Framework covers comprehensive scenarios of factors such as financial risk, regulatory risk, strategic risk, operational risk, market risk, credit risk and liquidity risk along with mitigation plans against them. An independent committee, “Management Assurance Committee”, reviews this framework on an annual basis. Management Assurance Committee is a board level committee which provide assistance to the Company’s Board of Directors with respect to oversight of: -

1. Assurance on the Company’s financial reporting process and financial statements and systems of internal controls 2. The Company’s compliance with legal and regulatory requirements 3. The Statutory and Internal Auditor’s independence and performance 4. The business practices and ethical standards of the Company

Birds Eye View - Risk Management Protocol

GEMENT A PR N O A T M O

L R

Risk Planning Risk Assessment Risk Handling Risk Monitoring & Control

Risk Identifications Risk Analysis

RISK CONTROL MATRIX

36 37 All figures in the report are as of 31st March, 2017