Goulburn Valley Water Annual Report 2012 2013
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Yarroweyah Strathmerton Cobram Picola Katunga Barmah Katamatite Nathalia Numurkah Yarrawonga Echuca Wunghnu Treated Supply Tongala Katandra West Rivers / Streams Tallygaroopna Kyabram Channels Congupna Mooroopna Dookie Corporation Storages Merrigum Shepparton Girgarre Groundwater Supply (Bore) Stanhope Tatura Corop Toolamba Non Drinking Supply Rivers / Streams Rushworth Benalla Channels Murchison Colbinabbin Violet Town Supply Line Baxters Road Kirwans Bridge Euroa Nagambie Strathbogie Longwood Avenel Shepparton Administration Bonnie Doon Seymour 104 - 110 Fryers Street, Shepparton, 3630 Mansfield PO Box 185, Shepparton, 3632 Tallarook Merrijig Pyalong Molesworth Sawmill DX 63036 Alexandra Settlement Telephone: 03 5832 0400 Broadford Yea Facsimile: 03 5831 1467 Eildon Kilmore Thornton Email: [email protected] Waterford Park Website: www.gvwater.vic.gov.au Wandong Heathcote Junction Buxton Design & Production: KMD Creative Printing: Goulburn Valley Printing Services Marysville Woods Point Cover: ecoStar 300g Text: ecoStar 120g ecoStar is 100% Recycled Melbourne ISSN 2202-6754 © State of Victoria, Goulburn Valley Water, 2013. This publication is copyright. No part may be reproduced by any process except in accordance with the provisions of the Copyright Act 1968. GVW ANNUAL REPORT 2012|2013 | p1 CONTENTS Overview Customers and Community About us 2 Customer Reference / Advisory Committees 39 Chairman | MD Report 3 Customer Service 39 Snapshot of Performance 4 Management of Social and Economic Impacts 40 Profile 4 Community Service Obligations 41 Corporate Goals 6 Energy and Water Ombudsman (Victoria) 41 Corporate Governance Business Performance and Organisational Structure 10 Compliance Directors of the Board 11 5 Year Performance 42 Executive Management Team 13 Significant Changes 43 Role of the Board 14 Capital Works 43 Board Composition 14 Consultancies 43 Board Meetings and Committees 14 Disclosure of Major Contracts 43 Organisational Capability Freedom of Information Act 1982 43 Employee Statistics 16 Government Contributions 44 Learning and Development 16 Building Act 1993 44 Equal Employment Opportunity and Diversity 17 Information Prepared and Available 44 Safety, Health and Well-Being 17 National Competition Policy 44 Health and Safety Training 18 Risk and Emergency Management 44 Occupational Health and Safety Statistics 19 Risk Management Compliance Attestation 45 Environmental Sustainability Victorian Industry Participation Policy 45 Protected Disclosures Act 2012 45 Statement of Obligations 20 Water Quality 20 Performance Regional Catchment Strategy 22 Financial Performance 46 Victorian River Health Strategy 22 Service & Environmental Performance 47 Victorian Biodiversity Strategy 23 Statutory Certification 49 Greenhouse and Energy Reporting 24 Independent Auditor’s Report 50 Wastewater Management 26 Bulk Water Entitlement 30 10: Financial Statements Water Restrictions / Drought Response Plans 32 Comprehensive Operating Statement 54 Community Awareness 32 Balance Sheet 55 Water Consumption Statement of Changes in Equity 56 Cash Flow Statement 57 Water Consumption 34 Major Water Customers 36 Notes to the Financial Statements 58 Corporate Water Consumption 36 Certification of Financial Statements 95 Independent Audit Report 96 Assets and Infrastructure Assets 37 11: Notes & Appendices Water Main Replacements 37 Disclosure Index 98 Sewer Main Inspection and Rehabilitation 37 Asset Protection 37 Development 38 p2 | GVW ANNUAL REPORT 2012|2013 Overview ABOUT US Vision To be a leader in sustainable water management, providing quality water services and improved liveability for our regional communities. Core purpose Our core purpose is to deliver safe, reliable and affordable water services to our residential, commercial and industrial customers. Key themes Customer Service: We will strive for excellence in the delivery of water and wastewater services, and in our business and operational interactions with customers. Corporate Performance: We will responsibly manage our assets, risks and financial performance in line with government and regulator expectations. Capability: We will enhance our strategic, operational and business capability through innovation and continuous improvement. Communities: We will be a responsible steward of land, water and corporate resources to enhance environmental, social and economic outcomes for our communities. Values Service Excellence: Delivering quality service to our internal and external customers, within a culture of excellence. Our People: Developing our people’s capacity, resourcefulness and creativity, and encouraging life-balance. Safety: A total commitment to health and safety. Teamwork: Working together positively, respecting individual contributions and having some fun along the way. Open Communication: Sharing information and knowledge while fostering trusting relationships that encourage honest conversations. GVW ANNUAL REPORT 2012|2013 | p3 Overview CHAIRMAN | MD REPORT We are pleased to present the Report of The Corporation delivered social outcomes Operations for Goulburn Valley Water (GVW) for including expanding its education program to the year ending 30 June 2013. facilitate the ResourceSmart schools program and refurbishing the disused Mooroopna water During 2012/13, GVW continued to invest in capital treatment plant as a Learning Centre. works across our region, delivering around $19 million of key projects to strengthen our reliable During the year GVW’s Chairman, Mark Lawlor, asset base, increase our network capacity and was appointed as the Chair of VicWater, the service delivery capability. Projects included a new peak industry association for water corporations raw water storage in Numurkah, Mansfield reservoir in Victoria. We farewelled two Directors from upgrades, replacement of the Campbell’s rising our Board, Bruce Nicholls and Denis Flett, and main in Shepparton, and improvement of water we welcomed new Directors Stephen Bubb and quality in a number of small towns. Geoff Dobson. The new appointees are valuable additions to the Board, and are already making GVW continued its proactive maintenance program significant contributions to the governance of the and introduced new software to manage and organisation. optimise the replacement of water mains as well as improve the function of the Asset Register. Since focusing on the Corporation’s future around Improvements from these investments were evident priorities set by our customers, Water Plan 3 with excellent water quality performance. was submitted to the ESC and a final decision was handed down in June. The plan articulates Water consumption across the region was up by the service levels, programs and initiatives to be 13% from 2011/12 due to a drier summer and achieved, as well as prices for water services for autumn period, with customers using around the next five years. I’m pleased to say that GVW 26,000 ML for the year. Water restrictions were customers will continue to receive at or near the introduced in Pyalong during February, due to lowest water bills in Victoria over the Water Plan 3 low flows in the town’s supply system however period, from 2013-2018. restrictions were lifted at the end of June. All other towns continued to abide by our Permanent Water The good planning and effective execution from Saving Rules. our dedicated staff has ensured that the business successfully delivered against our key business The operating result for the year is a Profit before objectives. The Board has again provided excellent Income Tax of $2.6 million compared with an leadership, governance and strategic direction Operating Loss of $6.8 million in 2011/12. The which is acknowledged and appreciated. Together operating result was impacted by two significant we will continue to provide safe, reliable services to changes from 2011/12. The 2011/12 operating our customers and undertake our core functions in Loss included an unfunded superannuation a way that protects and enhances the environment liability of $3.1 million and water sales were below and liveability of our regional communities. expectations due to the wetter than average year. Water sales revenue was above target in In accordance with the Financial Management Act 2012/13 due to the very dry summer and autumn 1994, we are pleased to attest that the Goulburn period. Cash inflows from operations were above Valley Water Annual Report is compliant with all budget for the year (due to strong water sales) statutory reporting requirements. and a further $19 million was invested in new or upgraded water and wastewater infrastructure across the region. We achieved our five year Water Plan targets for investment in capital projects. Mark Lawlor Peter Quinn Chairman Managing Director p4 | GVW ANNUAL REPORT 2012|2013 Overview SNAPSHOT OF PERFORMANCE Asset base $792 million Number of employees (FTE) at 30 June 2013 208 Residential Properties 52,061 Non-residential properties 6,762 Water consumption 26,220 ML Wastewater Received 13,057 ML Recycled Water Produced 9,136 ML Recycled Water Reused 7,344 ML Water Treatment Plants 37 Wastewater Management Facilities 26 Water Mains 1,793 km Pressure and gravity sewers 1,232 km Pumping stations 322 Tanks and reservoirs 123 PROFILE Our profile Our region Goulburn Valley Water is a state-owned COBRAM Government Business Enterprise (GBE). The Katunga Picola Corporation operates under the Water Act 1989 and Barmah Numurkah Katamatite Nathalia the Water Industry Act 1994. Goulburn Valley Water is Wunghnu Tongala Katandra