Historical Timeline 1922 • USAA is founded — formed as a 1924 mutual insurance company in the Headquarters moves to Gunter Hotel, Fort • William Garrison elected first 1927 president • Membership cards sent to friends to circulate Headquarters moves to at military bases 1400 E. Grayson Street • Headquarters soon established at , 1928 then in the Calcasieu Building in USAA advertises 8,000 active members among 38,000 possible 1952-1953 1956-1957 • USAA begins writing policies in Europe Headquarters moves to • USAA opens Frankfurt, Germany office new building at Broadway and Hildebrand 1962 USAA forms American Officers’ Insurance Company in London 1963 1969 USAA Life Company formed Charles Cheever retires 1970 USAA Fund Management Company forms to provide mutual fund services Robert McDermott named USAA president 1972 5 of 6 active-duty officers are members 1976 • Investment Management Company (IMCO) formed 1978 • New home office opens on Fredericksburg Road USAA began offering a toll-free number in 1978.

1983 • USAA Volunteer Corps forms in San Antonio • USAA Federal Savings Bank founded 1988-1989 • USAA Foundation is formed 1992 • USAA Educational Foundation established Fortune names USAA one of “America’s Most 1993 Admired Companies” Robert T. Herres named Chairman and CEO 1995 • Board of Directors votes to extend eligibility to enlisted effective Jan. 1, 1996 • Money Magazine names USAA FSB “Best Bank 1999 in America” .com goes live for the entire membership 2000 Post-September 11, 2001 • Robert G. Davis becomes CEO • Phoenix office opens to secure • USAA is only insurer invited by Department continuity of operations of Defense to Survivor Assistance Center • USAA deploys special services teams to Lower Manhattan 2002 USAA wins J.D. Power & 2007 Associates’ Chairman’s Award • BusinessWeek names USAA its first Customer Service Champ • Robert Davis retires • John Moellering named 2008 Chairman of the Board and • BusinessWeek names USAA its #1 Customer Joe Robles named CEO Service Champ ... again • 1 millionth logon to mobile.usaa.com • USAA expands membership eligibility to all military retirees and service members honorably discharged after 1995, and their families © 2008 USAA.