Queensland Meals on Wheels Member Services Renewal Report
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QUEENSLAND MEALS ON WHEELS MEMBER SERVICES RENEWAL REPORT 31 December 2019 to 31 December 2020 TABLE OF CONTENTS TABLE OF CONTENTS .................................................................................................................................... 1 IMPORTANT CHANGES ABOUT JLT/MARSH ................................................................................................. 2 MARSH SERVICE TEAM .................................................................................................................................. 3 Introduction ....................................................................................................................................................... 4 Market Conditions ............................................................................................................................................. 5 Renewal Results – per policy class .................................................................................................................. 10 Important Notices ............................................................................................................................................ 20 Remuneration and Payment ............................................................................................................................ 21 CLASSES OF INSURANCE AVAILABLE ....................................................................................................... 23 IMPORTANT INFORMATION ......................................................................................................................... 24 QUEENSLAND MEALS ON WHEELS Member Services Renewal Report MARSH | JLT 1 IMPORTANT CHANGES ABOUT JLT/MARSH Marsh Acquisition of JLT In September 2018, Marsh & McLennan Companies, Inc. (MMC) announced that it had reached an agreement to acquire Jardine Lloyd Thompson Group plc (LSE: MARSH), a leading provider of insurance, reinsurance and employee benefits related advice, brokerage and associated services. The acquisition of MARSH accelerates MMC's strategy to be the pre-eminent global firm in the areas of Risk, Strategy and People. MARSH's track record of strong organic growth and attractive geographic diversification enhances MMC's ability to accelerate growth and margin expansion across products and geographies. On integration of the JLT business into Marsh, the resourcing, employee numbers and range and depth of services available to our clients has been considerably expanded. McLennan Companies Inc. Marsh & McLennan Companies Inc. (MMC) is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital with 75,000 employees in more than 130 countries generating over $15 billion in annual revenue. MMC is publicly-held company listed on the New York, Chicago and London Stock Exchanges. MMC is the parent company of four operating companies – Marsh, Guy Carpenter, Oliver Wyman and Mercer. Marsh is a world leader in risk and an insurance services, Guy Carpenter is a risk and reinsurance specialist. Oliver Wyman Group provides advisory services and Mercer is a global provider of consulting, HR and investment services. Marsh & McLennan’s website address is www.mmc.com Marsh Marsh is a world leader in delivering risk and insurance services and solutions to clients and has been a pioneer in risk and insurance services for more than 145 years. Approximately 35,000 Marsh colleagues around the world provide risk management, risk consulting, insurance broking, alternative risk financing and insurance program management services. Marsh Pty Ltd Marsh was established in Australia in 1953 and has been servicing clients and placing insurance into the local and international insurance markets for more than 60 years. With more than 1,700 staff nationwide, Marsh operates from 33 offices located across all states and territories. For further information we refer to you our Website at www.marsh.com.au for information about our extensive range of products and services. QUEENSLAND MEALS ON WHEELS Member Services Renewal Report MARSH | JLT 2 MARSH SERVICE TEAM A platform of our approach is the provision of personal service through a dedicated service team who are totally focused on your business. Your core service team in Corporate Queensland is: Sandra van Zyl Principal – Corporate Risks, QLD Tel: +61 7 3246 7537 | 0427 801 379 Email: [email protected] Carmel Rackemann Senior Account Executive – Corporate Risks, QLD Tel: +61 7 3246 7537 | 0439 993 654 Email: [email protected] Nicole McHardy Account Executive – FINPRO, QLD Tel: +61 7 3246 7524 | 0417 574 183 Email: [email protected] Please note we have relocated offices and also have new mobile phone numbers. Our new address is shown below. Should you wish to visit our office, please ensure you contact one of the Service Team members to make an appointment accordingly: Marsh Brisbane Office Marsh Pty Ltd ABN 86 004 651 512 111 Eagle Street BRISBANE QLD 4000 GPO Box 2743 BRISBANE QLD 4001 www.marsh.com.au QUEENSLAND MEALS ON WHEELS Member Services Renewal Report MARSH | JLT 3 INTRODUCTION Jardine Lloyd Thompson Pty Ltd (“JLT”) as part of the Marsh & McLennan companies (“MMC”) Group of Companies is pleased to provide Queensland Meals on Wheels Ltd and Association (“QMOW”) with the details of the proposed insurance program negotiated on your behalf for the period 31 December 2019 to 31 December 2020. The program commentary is based on the following classes of insurance, as negotiated by us: Industrial Special Risks Motor Vehicle and Volunteers Motor Excess Reimbursement Public and Products Liability Personal Accident / Voluntary Workers Associations Liability - Member Services In this report we: comment on existing insurance market conditions; deliver the most competitive terms possible based on the information that is available to us; detail alternative quotations, where applicable, state credit terms and provide premium payment options; and Please review the report and its commentary carefully as the contents, terms and conditions have changed since renewal last year. Other Important notes: All renewal premiums are based on the number of services who advised cover is required. The declared values, number of volunteers, declared turnover, declared vehicles etc. form part of the negotiations and cover arranged on behalf of the QMOW Member Services as a group. Should a Member Service elect not to proceed with any of the coverages arranged on behalf of the group, the premiums will be affected. All invoices will be sent by Marsh prior to the 30th of December 2019. Cover for the new policy period will commence at 4pm on the 31st December 2019. Premium Funding / Pay by the Month via instalment options will be available to all Member Services. Payment Terms are strictly 14 days. As a result of 1st of January being a Public Holiday, we will extend the payment terms and conditions to ensure all premiums are settled by the 15th of January 2020. QUEENSLAND MEALS ON WHEELS Member Services Renewal Report MARSH | JLT 4 MARKET CONDITIONS We have experienced rapidly changing market behaviours over the past 2 years which has, for most insureds, driven rate increases, higher retentions, coverage restrictions, and enforced additional investment in risk mitigation. Below is a market update on the main areas of interest to QMOW Member Services. PROPERTY MARKET UPDATE: The above behaviour is principally due to the insurers incurring consecutive years of underwriting losses resulting from many factors including increased frequency and associated cost of localised natural catastrophe events (i.e. hailstorms, floods and other major weather perils), higher reinsurance and general operating costs and shrinking investment yields. As illustrated in the graph below, the Pacific region’s property insurance pricing on average increased circa 18.3% (continuing the steady pricing increases since 2015), in the second quarter of 2019, the sixth consecutive quarter of year-over-year double-digit increases. CAT and non-CAT clients in Australia and New Zealand saw generally double-digit increases, with pricing up 10% to 20% for many clients. (Noting that this is based on increases is applied to ‘clean’/ claims free risks). In addition to high hazard business, real estate, mining, food and beverage, and downstream energy were more challenging in the quarter, with reduced capacity and appetite from major insurers. Following 2017, one of the worst catastrophe loss years on record, most property insurance buyers have experienced rate changes on their renewals in 2018, with coverage remaining broadly consistent with that in prior years. As we continue through 2019, we note that the property insurance marketplace continues to see rate increases, with many markets trying to re-establish underwriting discipline to drive towards profitability. While rates have increased over the past six quarters, most carriers state that current rates on their portfolios are still well below where they need to be to support the exposures they are writing. QUEENSLAND MEALS ON WHEELS Member Services Renewal Report MARSH | JLT 5 Certain industry classes and account characteristics have proven very difficult and may be viewed as having experienced a “hard market” renewal. These include but are not limited to high catastrophe risk accounts, Expanded Polystyrene Australia (“EPS”) risks and the mining sector. EPS risks continue to be viewed unfavourably with several more