INSIDE! Help on P

1007ct_Cover_final 9/19/07 10:50 AM Page 1

5 Key Security Trends for Databases • Refund Automation

Empowering the World of Higher Education

October 2007 FAST-TRACK Leadership Workshops INSIDE! Help on p. 59 the Run

SERVICES GO MOBILE! Schools rush to offer students mobile textbook, pizza, and grocery delivery— even campus shuttle bus tracking. The question is: Do the kids want it?

The Hybrids Are Here… ePortfolios team up with Social Networking to make the dream of lifelong learning and career power a reality. page 32 www.campustechnology.com Project2 9/10/07 4:11 PM Page 1 Project2 9/10/07 4:07 PM Page 2

1 in 3 students uses Hotmail.* Now it’s the ofﬁcial campus e-mail for more universities.

With Windows Live™ @ edu you can offer students and alumni what they want: a free e-mail address for life with 5 GB of storage and enough features to be their primary account. You can even have a custom domain name selected by your institution. Why are more universities going Live? More and more leading schools are choosing Windows Live @ edu

for Windows Live™ Hotmail®, instant messaging, mobile alerts, and more of the things that keep a campus connected.

“The ease of use is amazing, the overhead is very minimal, and once deployed there’s no maintenance.”

—Diane Leblanc, IT Architect, Canadore College

Hear why Ball State University, Canadore College, and William Carey University use Windows Live @ edu for their ofﬁcial student and alumni e-mail. Visit: get.live.com/edu/schools

* comScore Networks 2007 usage data on U.S. university and college students 1007ct_TOCREV 9/21/07 9:51 AM Page 4

Contents vol. 21 no. 2 October 2007

In This Issue

6 Seen & Heard / The New Tech Consultants

8 Events

10 CT Online

12 CT Briefs

14 CT Industry

50 CT at the Show / Campus Technology 2007 JAFARI TALKS EPSILEN and 56 CT Solutions ePortfolios will never be the same.

63 Advertiser Index 64 College/Company Index 32 66 TechKnowledgy / Crossword Features Focus COVER STORY 16 Hardware & Software / Note-taking 24 Auxiliary Services >> by Charlene O’Hanlon Help on the Run Are your campus’s auxiliary services as mobile as your 20 IT Funding / Automating Finance students now are? Take a look at what your competition by John Moore is offering these days...

32 ePortfolio Technology >> 43 ePortfolios Meet Social Software It’s the age of the ePortfolio and social software hybrid. Here’s what you need to know to get ready for the next wave of collaborative Web 2.0 technologies.

43 Data Security >> Peace (of Mind) in Our Time Five key security trends will reshape how your university will defend and protect its databases in 2008 and beyond. Get the inside scoop here.

IT’S TIME for victory over What’s coming after wikis and blogs? your most dreaded security nightmares. Don’t miss the new Campus Technology Winter 2007 immersive workshops, to ﬁnd out. Grab the Early Bird rate by November 2! Page 59.

4 CAMPUS TECHNOLOGY | October 2007 Project2 9/14/07 9:03 AM Page 1

231,000 payment records exposed. And counting. It’s time to get in the FreeZoneTM

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SEEN&HEARD

www.campustechnology.com volume 21 no. 2

EDITOR-IN-CHIEF, EDUCATION TECHNOLOGY GROUP Katherine Grayson EDITOR Mary Grush MANAGING EDITOR Rhea Kelly The New Tech EXECUTIVE EDITOR, WEB Dave Nagel eCONTENT EDITOR Kanoe Namahoe Consultants eMEDIA COORDINATOR Judi Rajala If you haven’t sought them out yet, now’s the time: WEB DEVELOPER Ujwala Hassan WEB DESIGNER Brion Mills They’re your peers, and they’re ready to share. PROJECT EDITOR Geoffrey H. Fletcher bout eight years ago when I which challenges higher ed would face SENIOR CONTRIBUTING EDITOR Matt Villano moved from covering technology as it struggled to embrace change. CONTRIBUTORS John Moore, Charlene O’Hanlon, Joseph C. Panettieri, John K. Waters Ain corporate America to reporting Happily, much of academia has not on its use in higher education, I was sur- only “caught up” with mainstream CREATIVE DIRECTOR Scott Rovin prised to discover that though the US America but, because the youth of this GRAPHIC DESIGNER Erin Horlacher business sector relied heavily on the use planet are now clearly driving technol- PRODUCTION MANAGER Julie Lombardi of technology consulting to meet chal- ogy use and advancement worldwide, ASSOCIATE PRODUCTION COORDINATOR Jennifer Shepard lenges and move companies and end many institutions of higher education 818-734-1520 x112 phone users forward, higher education did not. are leading tech innovation and are 818-734-1528 fax The reasons for the aversion to bringing recognized as the proving grounds for in “outsiders” were many and, frankly, new technology use. They have to be; MARKETING DIRECTOR Kay Heitzman just the idea of opening hallowed halls their constituency now arrives on cam- MARKETING MANAGER Karen Barak to interlopers was enough, in many pus with that expectation. AUDIENCE MARKETING MANAGER Annette Levee instances. But at that time, much of the All of this brings me back to the issue reluctance centered on the notion that of consultant use; to the realization that colleges and universities were not busi- someone may have specialized knowl- nesses, and students were not cus- edge that we do not possess but need. PRESIDENT & CEO Neal Vitale tomers or consumers. In fact, I can recall And while there are indeed institutions CFO Richard Vitale being lambasted when, in an early edi- using tech innovation to not only func- EXECUTIVE VICE PRESIDENT Michael J. Valenti torial for another higher education publi- tion better, but to attract greater num- MANAGING DIRECTOR Dick Blouin cation, I suggested that students were bers of better qualified students, there MANAGING DIRECTOR Ellen Romanow indeed customers, and predicted that are more colleges and universities still colleges would be competing for those in need of solid direction and guidance. VP, FINANCIAL PLANNING & ANALYSIS consumer constituents on a level previ- And they need that help quickly. William H. Burgin The good news is that the VP, FINANCE & ADMINISTRATION ALL-NEW EVENT! Don’t miss your one-on-one with academic legacy of collabo- Christopher M. Coates “The New Tech Consultants” at Campus Technology ration now extends to tech VP, AUDIENCE MARKETING & WEB OPERATIONS Winter 2007: two-and-a-half days of fast-track, all-day leadership: Campuses inno- Abraham M. Langer workshops in eight key technology leadership areas. vating with technology are VP, INFORMATION TECHNOLOGY Erik A. Lindgren San Francisco, CA, Dec. 10-12. See page 59. today’s best consultants for VP, PRINT & ONLINE PRODUCTION schools everywhere and, to- Mary Ann Paniccia ously unimaginable. I added that under- gether with established tech consultan- CHAIRMAN OF THE BOARD Jeffrey S. Klein standing the critical role of technology cies, they are eager to share what they would be key to that challenge. Many know. As an IT leader on your own cam- REACHING THE STAFF college administrators were very angry pus, it falls to you to seek out these “new EDITORS can be reached via e-mail, fax, with me. Possibly, some still are. consultants,” spend time with them, visit telephone, or mail. A list of editors and contact But the fact is that for so many years, their campuses, and then model and information is at www.campustechnology.com/ mcv/inprint/contacteditorial/. higher ed lagged well behind corporate fine-tune their exploits for your own con- America in technology use and exploita- stituency. New students are on your E-MAIL is routed to individuals’ desktops. Please use the following form: tion. For those of us coming out of the campus right now, and they are counting firstnameinitial,[email protected]. corporate sector, this fact made us on a tech-forward institution. Do not include a middle name or middle initials. seers: We could predict with some —Katherine Grayson, Editor-In-Chief TELEPHONE The switchboard is open weekdays 8:30 am to 5:30 pm, Pacific time. After 5:30 pm accuracy what direction technology What have you seen and heard? you will be directed to individual extensions. would next take on US campuses, and Send to: [email protected]. (818) 734-1520 phone; (818) 734-1528 fax

6 CAMPUS TECHNOLOGY | October 2007 Project20 9/11/07 1:38 PM Page 1

When people collaborate, just about anything is possible. And nowhere is that more true than in higher education.

Technology issues, growing user requirements, shrinking budgets, and other obstacles may get in the way. But with the help of talented experts, powerful software, and the right tools, you can hammer out solutions for every conceivable challenge.

Datatel® is helping hundreds of institutions construct truly collaborative campus environments, so they can engage their constituents in the ActiveCampus® Experience — a remarkable state of cooperation and efficiency where information flows easily, users overcome barriers with ease, and job satisfaction soars.

Learn more about the ActiveCampus Experience and how Datatel can help your institution construct a collaborative campus environment at www.datatel.com/collaborate

www.datatel.com/collaborate 1.800.DATATEL 1007ct_Mast2 9/19/07 10:53 AM Page 8

UPCOMING EVENTS

EDITORIAL ADVISORY BOARD

NOV 8 - 10 DIANE BARBOUR October CIO College and University Professional Association Rochester Institute of Technology OCT 3 - 5 for Human Resources Eduventures CUPA-HR National Conference and Expo 2007 Managing the Student Life Cycle GEORGE R. BOGGS Evolution to Revolution! President & CEO (www.eduventures.com/mslc5.cfm) (www.cupahr.org/conference2007) American Association San Diego, CA Baltimore, MD of Community Colleges OCT 7 - 10 NOV 11 - 14 MARK S. BRUHN Association for Computing Machinery Special Interest League for Innovation in the Community College Chief IT Policy & Security Officer Group on University and College Computing Services 2007 Conference on Information Technology Indiana University 2007 SIGUCCS Fall Conference (www.league.org/2007cit) (www.siguccs.org/Conference/Fall2007) Nashville, TN RON DANIELSON Lake Buena Vista, FL CIO NOV 11 - 15 Santa Clara University OCT 14 - 17 Oracle Association for Communications Technology OpenWorld 2007 RICHARD H. EKMAN Professionals in Higher Education (www.oracle.com/openworld) President 2007 ACUTA Fall Seminars San Francisco, CA Council of Independent Colleges (www.acuta.org/events/seminars/fse07.cfm) NOV 13 - 14 Minneapolis, MN LEV S. GONICK Kuali Foundation VP for Information Technology OCT 15 - 19 Kuali Days V Services & CIO Case Western Reserve University Association for the Advancement of Computing (www.kuali.org/events/kualidays-v.shtml) in Education Tempe, AZ MARY JO GORNEY-MORENO E-Learn 2007 Associate VP, Academic Technology (www.aace.org/conf/elearn) San Jose State University Quebec City, Quebec December DEC 4 - 7 M.S. VIJAY KUMAR OCT 18 - 22 Assistant Provost & Director Consortium of College and University Media Centers Sakai Academic Computing 2007 CCUMC Annual Conference 8th Sakai Conference Massachusetts Institute of Technology (ccumc2007.at.ufl.edu) (www.sakaiproject.org) Gainesville, FL Newport Beach, CA MARGARET MCKENNA President OCT 28 - 31 DEC 10 - 12 Lesley University National Association of College Auxiliary Services Campus Technology Winter 2007 NACAS 39th Annual Conference Technology Leadership in Practice FRED MOORE (www.nacas.org/content/navigationmenu/ (www.campustechnology.com/winter07) President Buena Vista University education2/annualconference/default.htm) San Francisco, CA Las Vegas, NV EDUARDO J. PADRON OCT 28 - NOV 2 President January 2008 Miami Dade College The Data Warehousing Institute TDWI World Conference—Fall 2007 JAN 4 - 7 The Council of Independent Colleges JOEL SMITH (www.tdwi.org/education/conferences) 2008 Presidents Institute Vice Provost & CIO Orlando, FL Revaluing Higher Education Carnegie Mellon University (www.cic.edu/conferences_events/presidents/ BRIAN D. VOSS 2008.asp) November CIO Marco Island, FL Louisiana State University NOV 3 - 6 JAN 11 - 16 The Council of Independent Colleges American Library Association BARBARA WHITE 2007 Chief Academic Officers/Chief Financial CIO & Associate Provost 2008 Midwinter Meeting University of Georgia Officers Institute (www.ala.org/ala/eventsandconferencesb/ (www.cic.edu/conferences_events/caos/2007.asp) midwinter/2008) Philadelphia, PA Philadelphia, PA NOV 7 - 10 EDITORIAL OFFICE Stamats >> For more events, go to: 9121 Oakdale Avenue, Ste. 101 Generating Successful Interactive www.campustechnology.com/mcv/events/ Chatsworth, CA 91311 Marketing Strategies eventcalendar/ 818-734-1520 phone 818-734-1529 fax (www.stamats.com/events/eventdetail.asp? >> To submit your event: eventID=48) Send an e-mail to Rhea Kelly San Diego, CA ([email protected])

8 CAMPUS TECHNOLOGY | October 2007 Project1 2/15/07 10:02 AM Page 1

Smart academia and SmartLabels. Classroom, lab and library asset management, student and faculty ID, or IT inventory tracking. Whether you are a small private institution or Libraries a large public university, when the needs of higher education require labeling, Print ID cards, badges or parking passes using ® the Smart Label Printer from Seiko Instruments is the smart choice. Easily create high-density symbology with paper SLP-FCS2 custom labels with 1-D and 2-D bar coding, such as Codabar, Code 128, or adhesive SLP-NB, EAN-13, PDF417 or Data Matrix, using our bundled Smart Label software. SLP-NR and SLP-SRL.

Simply plug the printer into your PC or Mac®, via the built-in USB or Serial port, and print labels quickly, as fast as one label per second, in legible, machine-scannable 300 dpi. Savvy schools are choosing the hassle free Smart Label Printer thanks to our clean, quiet, inkless, direct thermal printing. Choose from three

great printer models and our expanding line of SmartLabels™. Classrooms See all the Smart Label products at Mark equipment with durable labels using www.siibusinessproducts.com moisture, tear and smear resistant or at our authorized resellers. SLP-TMRL or SLP-TRL.

Bookstores Create gift certiﬁcates, vouchers and secure coupons using SLP-DIA with tri-level security. Media Labs Differentiate cabling with SLP-35L, SLP-27210 or SLP-JEWEL.

© 2007 Seiko Instruments USA Inc. All rights reserved.“Smart Label Printer” is a registered trademark and “SmartLabels” is a trademark of Seiko Instruments USA Inc. “SII” and “SII” logo are registered trademarks of Seiko Instruments USA Inc. All other brands and trademarks are the property of their respective companies.

SeikoSmartCampusTechMar07.indd 1 2/14/07 9:01:06 PM 1007CT_online 9/19/07 10:35 AM Page 10

CTwww.campustechnology.comOnl ne Opinion WEBINARS You Told Us www.campustechnology.com/mcv/resources/webinars/ What Is the CIO’s Job, Does your campus have a presence Anyway? in Second Life? (135 respondents) The “new CIO” has a different LIVE! October 9: Class Capture set of skills than was required Best practices for driving enrollment and student 80 a decade ago. No longer performance. 70 70% Source: www.campustechnology.com should the CIO or IT director be October 11: Student Lifecycle Management 60 expected to recite the seven Boost student recruitment, retention, and 50 40 layers of the OSI model and engagement efforts with CRM. 30 how each layer relates to the 30% others. www.campustechnology. October 18: Moodle 20 com/articles/49645 Tactics for using Moodle to improve teaching, 10

learning, and collaboration. of Respondents Percentage 0 One More Year, and YES NO ‘The Technology Is [Still] the November 1: Weigh in on our latest poll at Easy Part!’ Unified Communications www.campustechnology.com. One of the more challenging Keys to improving produc- parts of working within a higher tivity and communication ed institution, especially in the across myriad devices Top Stories IT arena, is coping with what stu- and applications. Queen’s U (Canada) Project to dents “bring with them” to cam- Live event dates are subject to change. Please check our website Render ‘Touch Over IP’ pus. www.campustechnology. for updated webinar listings. USC Prof: Internet Will Soon com/articles/50007 NEED TO KNOW Be Overwhelmed by Video Case Studies Harvard (MA) Team Rehabs & Interviews Hacksaw Cuts Road Warriors P2P as eCommerce Platform After checking into the conference hotel two days Notre Dame (IN) Speeds University of Delaware early, I proceeded to the hotel’s business center Launch of Crisis Notification Responds to Classroom Clickers where I briefly plugged System At the University of Delaware, my USB flash drive into with nearly 20,000 students, On-Net Adds Audio Event each of the computers clickers are not only engaging Alerts to Surveillance System available to guests. students during class, they’re www.campustechnology.com/ The next morning, I checked out of the conference starting to be used for home- mcv/news/ work assignments and as hotel, because many of the arriving conference attendees might have recognized me as the CTO campuswide polling devices. Security Focus www.campustechnology.com/ of their primary competitor. That evening, I began articles/49681 checking a bogus e-mail account that I had set up earlier, and, sure enough, data were beginning to Virginia Tech Reports on IT How Dartmouth Produces Performance During Shootings come in. By the second day, it was all pouring in Video Podcasts An internal review of Virginia so fast it was hard for me to keep up. The con- With an $8,000 investment, Tech’s information and commu- Dartmouth College’s (NH) tents of any USB flash drive plugged into any of nications infrastructure in the Department of Physics and the computers in the conference hotel business wake of the April shootings Astronomy has set up the capa- center were being sent to me. By the end of the found that the campus bility to provide video podcasts conference, I had gigabits of confidential informa- telecommunication systems for courses that enable students tion from my company’s top competitor. were “dramatically stressed to watch lectures they may have Fortunately, the preceding paragraph is fiction; I during the initial response peri- missed or that warrant review. really didn’t do that. But I could have, and that’s od but performed adequately.” www.campustechnology.com/ scary. Read more at: www.campustechnology. www.campustechnology.com/ articles/49839 com/articles/49613 articles/49963

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TECHNOLOGYCT HAPPENINGS IN HIGHERBr EDUCATION efs

NEWS Champaign, and Florida State University to transform Drexel’s Inter- LEARN BEFORE YOU BURN. net Public Library (originally launched This fall, the University of California- in 1995; www.IPL.org) into a learning Berkeley mounted a “Learn Before laboratory for information science You Burn” campaign to warn its fresh- students and faculty, and to develop man class against downloading copy- and maintain the site with updated righted music. In their ﬁrst week on services that can help provide exten- campus, the students went through an sive hands-on digital librarianship orientation on the penalties of illegal experience for information science downloading. Anyone caught illegally students. Eileen Abels, a professor downloading copyrighted ﬁles will be in Drexel’s College of Information removed from the university network Science and Technology, points to IPL for a full week. Read more at www. as a “valuable public resource and campustechnology.com/articles/49960. teaching tool,” with more than 12 million hits per month. DREXEL U’s iSchool helps maintain the Internet INTERNET LIBRARY GETS A Public Library as a public resource and digital training NEW LIFE. With more than $600K ALUMNI ARE CLICKING. ground in information science. in funding from the US Institute of Columbia Southern University (AL) Museum and Library Services’ Laura has launched a new “CSU Click” online tem will be operated by the National Bush 21st Century Librarian Program service for its alumni. The service pro- Center for Supercomputing Applica- grant (www.imls.gov), the iSchool at vides social networking functionality tions (www.ncsa.uiuc.edu) and its acad- Drexel University (PA) is collaborat- for the school’s grads so they may emic and industry partners in the Great ing with the University of Michigan, blog, share photos, and network about Lakes Consortium for Petascale Com- the University of Illinois at Urbana- their careers and current interests with putation. Read more at www.campus- more than 9,000 CSU alums. technology.com/articles/49781.

TUNED IN TO HISTORY. GETTING THE MESSAGE OUT. PEOPLE The State University of New York- Wayne State University (MI) has Maritime College is offering two new launched a broadcast service that can A CLIR CHOICE FOR online courses this fall that were send emergency alerts or other infor- RESEARCH. Michael Keller is developed in collaboration with The mational messages directly to student the new Senior Presidential Fellow History Channel (www.history.com). and faculty cell phones, e-mail at the Council on Library and Infor- Both courses are based around History addresses, or IM accounts, based on the mation Resources Channel television series content and individual’s choice of message services. (www.clir.org). The will be offered for credit, marking the The cell phone method is proving to be appointment with first time the TV channel has devel- the most popular for emergency notifi- CLIR will support oped content for college credit. cation, comprising nearly 75 percent of research that exam- the signups for emergency messages, ines the recommen- BLUE WATERS RUN FAST. say WSU administrators. Deputy CIO Keller dations of recent $208 million from the National Science and Director of IT Support Services cyberinfrastructure reports and Foundation (www.nsf.gov) will help the Patrick Gossman adds that the system explores the roles and functions of University of Illinois at Urbana-Cham- does not require Wayne State’s 33,000 institutional repositories, digital paign build the “Blue Waters” comput- students to switch cell phone providers archives, and digital libraries. Keller er, which is expected to go live in 2011 in order to take advantage of the ser- at petaflop speeds—a new class of com- vice, as it works with 69 service will continue to work from Stanford putation capable of more than 1,000 providers currently operating in the University (CA), where he is univer- trillion operations per second. The sys- Montclair area. sity librarian and director of academic information resources. Read more at www.campustechnology. For daily higher ed news, go to campustechnology.com/mcv/news/ com/articles/49560.

12 CAMPUS TECHNOLOGY | October 2007 Project20 9/11/07 1:34 PM Page 1

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WHAT’S HAPPENING IN TECHNOLOGY SECTORS PEOPLE NEWS

POWELL TO POLYCOM. Unified NEXT-GEN SEARCH. Indiana of Indiana University Courtesy collaborative communications vendor University and search engine company Polycom (www.polycom.com) has ChaCha (www.chacha.com) have appointed Marci Powell entered into a strategic alliance as global director of for research, development, and higher education. Cur- services for the next generation of rently, Powell is also internet search tools and practices. The partnership will incorporate serving as president the collective knowledge and elect of the United States NOW FEATURING ChaCha internet search experience of the university’s Distance Learning Asso- Polycom’s guides: IU’s Herman B Wells Library. Powell library and information technology ciation (www.usdla.org). staff into ChaCha’s new search NOW PRES & CEO. engine architecture, which com- M&A, Etc. Datatel (www.datatel. bines machine-based search with SAAS FOR NONPROFITS. com), a provider of tech- human guides who help bring Blackbaud (www.blackbaud.com), a nology solutions and focus and precision to the search provider of software and services for services for higher ed, product. To launch the alliance, IU nonprofit organizations, has acquired has announced that and ChaCha are collaborating on eTapestry (www.etapestry.com), a company President John Speer several projects for implementation provider of on-demand solutions built now CEO as early as the fall semester; under- for nonprofits (eTapestry’s flagship Speer III has taken on way immediately is the addition of product is an on-demand fundraising the added role of CEO. A 23-year Data- ChaCha as the power behind IU’s solution). The strategic move posi- tel veteran, Speer has also served as search portal (search.iu.edu). When tions Blackbaud to capitalize on the the company’s COO. IU students and faculty use the ser- expected growth of software as a ser- NEW ACUTA OFFICERS. Walt vice, IU guides will be vetting and vice (SaaS) in the nonprofit sector. Magnussen, telecommunications voting upon the instant search results, director at Texas A&M University, is the and will be available for information COMMUNICATIONS MERGER. new 2007-2008 president of the Asso- seekers’ interaction via live chat. Bluesocket (www.bluesocket.com), a ciation for Communications Technology Read more at www.campustechnology. provider of open enterprise mobility Professionals in Higher Education (www. com/articles/49582. solutions, has acquired open source ACUTA.org). Magnussen is joined by VoIP solution provider Pingtel (www. RESEARCHING 4G. four other newly elected officers: Communi- pingtel.com). The companies will unite cations giant Nortel (www.nortel.com) their product development efforts, Corinne Hoch of Columbia University is teaming up with a number of channel partners, and end-user base. (NY), president-elect; Riny Ledgerwood universities around the globe, in a Pingtel’s session initiative protocol- or of San Diego State University, elected to research effort aimed at driving 4G SIP-based unified communications a second term as secretary/treasurer; mobile broadband technologies. In technology will form the basis of Blue- Randal Hayes of the University of North- its investigations with the partner socket’s fixed mobile convergence ern Iowa, re-elected as director at large; universities, Nortel hopes to improve solution to manage call hand-off and Sandy Roberts of Wellesley College spectral efficiency and decrease between cellular and enterprise WiFi (MA), newly elected as director at large. time to market for the company’s networks. Bluesocket will accelerate E&I VP. E&I Cooperative Purchasing 4G mobile broadband solutions which the open source development champi- (www.eandi.org) has promoted Gary include Mobile WiMAX (IEEE oned by Pingtel, including full support Wilson from director, Knowledge 802.16e) and the Long Term Evolu- for the sipXecs open source project tion and Ultra Mobile Broadband and the SIPfoundry (www.sipfoundry. Resource Department, to VP of educa- cellular standards. org) open source community. tional markets. In his new role, Wilson will spearhead E&I’s face-to-face engagement with senior administrative For daily industry news, go to campustechnology.com/mcv/news/ staff at colleges and universities.

14 CAMPUS TECHNOLOGY | October 2007 Project1 9/12/07 12:33 PM Page 1

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Note-taking Cleans the Slate When it comes to classroom collaboration, instructors are turning to new note-taking tools that free them to present dynamically while allowing their students to listen and interact, instead of scribble.

TIME WAS, THE ONLY WAY a student could obtain her instructor’s class notes was to furiously copy them off the board before they were erased— or else procure them from a classmate, a questionable practice at best. Fortunately, times have changed, and classroom collaboration— wherein teachers and professors actually seek out ways to share their class notes with their students— is now the norm rather than the exception. Hardware and software offerings from vendors such as Tegrity (www.tegrity. com) and Smart Technologies (www.smart- tech.com) are making the access to and exchange of information a good deal easier.

Better Teaching, Better Listening THE SMART At Northern Illinois University, instructors and technol- SYMPODIUM ogists are testing the classroom collaboration waters with enables NIU faculty to annotate lectures the Smart Sympodium interactive pen display products. with information The DeKalb-based state university last year made the collected on the ﬂy. decision to upgrade its “intelligent” classrooms (which featured standard multimedia offerings such as projection 2007-2008 school year. The installations are part of the

systems, CD and DVD players, and document viewers) to NIU provost’s Smart Classroom Initiative, which was Copyright 2001–2007 Technologies SMART Inc. All rights reserved. include the interactive Sympodium displays, reports designed to provide classrooms with advanced technolo- James Bollenbach, media technical services head at NIU. gy for the enhancement of students’ education. “We wanted to expand the use of our presentation So far, says Bollenbach, instructors have expressed their tools, and so we queried the instructors to see what they enthusiasm for the new note-taking capability; they are gen- wanted,” he explains. “One of the things they asked for erally thrilled with the ability to quickly and cleanly annotate was additional annotative capability.” Simply put, the pre-developed lectures, and then send out the annotated instructors wanted to build upon their existing “static” class material to the students. “Many are simply using it to Microsoft PowerPoint (www.microsoft.com) presenta- pull up a white page and utilize that the way they used to use tions, or create altogether new learning plans with the use a chalkboard,” says Bollenbach, pointing to a simpler yet of class notes and information collected on the fly. effective method of classroom collaboration. In response to that need, technologists installed eight Janet Giesen, instructional design coordinator for NIU’s Sympodium tablets in the spring of 2006, with a plan to Faculty Development and Instructional Design Center, install a total of 106 campuswide by the beginning of the agrees that, for the most part, instructors across the campus

16 CAMPUS TECHNOLOGY | October 2007 Project3 9/12/07 9:59 AM Page 1

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HARDWARE & SOFTWARE

are viewing the new classroom collaboration tool with inter- engineering, is using collaborative note-taking tools not est. Though many of them may not have access to the equip- only to enhance his instruction during class, but before ment for a while, says Giesen, they are already seeing the class, as well. Lindsey, who teachers senior- and graduate- opportunities for sharing and enhancing communication with level design courses, uses the Tegrity Notes product in their students. conjunction with the Tegrity Campus class capture system, “They recognize that this brings another dimension to their teaching,” she offers, pointing out that although the majority of Now, instructor notes can be saved faculty on campus are already using some form of interactive software, next to the and sent to the class, allowing new breed of tools, “it’s becoming static.” The ability to save their class notes is a students to focus on listening, feature instructors are particularly excited about, Giesen says. “Often, [because a questioning, and interacting. whiteboard or chalkboard has limited space], the instructor is writing things down and erasing as to record a streaming lecture that students must view prior he goes. But the fact that the notes can be saved and sent to class. They then take a timed quiz online before class to the students is really dynamic,” she declares. “It also begins. He uses the tools in this manner, he says, because lessens the necessity of students to take notes quickly. “then class is more interactive, and students don’t have to Now they can listen and question more, and generally be concentrate so much on taking notes. They can focus more more interactive with the instructor and their peers.” on being a part of the discussion.” Still, she points out, she has had to caution overly zealous The professor’s approach may be unique, but there’s a instructors about the dangers of jumping into the new tech- method behind it: Lindsey acquired his knowledge of col- nology feet ﬁrst. When they are training on the tools, “I ask the laborative learning in the business world as owner of a faculty to ﬁrst think about whether they really want to use it, structural engineering firm— a career he pursued before and whether they can [commit to] learning to use it seam- becoming a professor in the discipline. lessly and effectively. Winging it doesn’t work with technolo- “I had a lot of experience teaching people, and I found gy,” she insists. that they liked streaming lectures. They could see them whenever they wanted Clarity Before Discussion to,” he explains. At the Georgia Institute of Technology Now in class, “Rather than furiously in Atlanta, Stan Lindsey, professor of taking notes while I stand up and lecture,” Lindsey says, “students can attach their notes and my own to the lecture, in their own time. That way, during class they can ask about the things they didn’t understand in the streaming lecture, and once they’ve gotten the answers they need, they can attach those notes as well, so that the part of the lecture that confused them previously now makes sense. They come in prepared and I can then quiz them before we even get started on the lesson. And that really gets their attention, because the online tests count for a substantial portion of their grades.” While it may seem like a lot of pressure, Lindsey says the students like the setup. “They love it, actually. They can view the lesson multiple times, at their convenience, and they’re not pressed to take tough notes.” Note-taking and testing designed to leave the academic forum open for free exploration? What a novel idea. AT GEORGIA TECH, instructors can record a streaming lecture for students to view prior to class; then using Tegrity Notes, students can attach their Charlene O’Hanlon is a New York-based freelance writer own notes to the lecture both prior to and during the actual class. specializing in technology products and services.

18 CAMPUS TECHNOLOGY | October 2007 Project20 9/11/07 1:12 PM Page 1 SANYO.FlexibleNet.CT-Jour.Oct07.Page 1 9/4/07 3:50:44 PM 1007CT_ITFunding 9/19/07 10:00 AM Page 20

IT FUNDING john moore

Automating Finance Smaller schools—or those with budgets stretched tight—may only now be evaluating the automation of certain ﬁnancial processes. For you latecomers, an updated primer to help you catch up.

IN PAST YEARS, higher ed’s financial management side batch-processing system meant that updates on a new meal has been riddled with manual processes and aging main- plan or the latest financial aid disbursement would show up frame applications. But today, schools can take advantage in the system about a day after the fact, Baroudi explains. of an array of technologies that automate billing, payment processing, and refund processing in the case of overpay- Next Challenge: Payment Processing ment. And the investments are well worth it: Institu- With billing and student account access ironed out, tions that wring greater efficiency out of these some schools move on to automate payment financial operations stand to make life processing. Solutions that enable electronic easier for students— and themselves. payment through such means as credit Three years ago, Long Island cards get campuses out of the paper-check University (NY) embarked on a processing business. Today, in fact, schools major investment in an enter- can purchase payment processing as a soft- prise resource planning (ERP) ware product or hosted service, and the system, and recently com- hosted option is particularly helpful to institu- pleted the deployment of tions with already-stretched budgets. Providers Oracle’s PeopleSoft Cam- in the electronic payment processing space pus Solutions 8.9 (www. include CashNet (www.cashnet.com), Nelnet oracle.com). Prior to the Business Solutions (www.infinet-inc.com), rollout of the new system, and TouchNet (www.touchnet.com). the university would gener- Some providers may offer both pur- ate multiple bills for a chase or hosted options, and most student attending classes at cultivate alliances with the leading more than one campus. (The ERP vendors, facilitating integration school operates six campuses, between payment processing and and it is not uncommon for a stu- ERP systems. dent to take courses at more than Baroudi says administrators and one location.) Now, however, the Peo- technologists at LIU are evaluating pleSoft ERP solution consolidates the eCommerce partners such as Touch- billing. “We united the student ID as a sin- Net. TouchNet integrates with People-

gle source of billing,” notes George Baroudi, Soft products as well as other ERP Image courtesy of Higher One LIU’s chief information officer. “So, even if students solutions (the company has been a attend multiple campuses, they now get one bill.” PeopleSoft partner since 1999). The CIO Certainly, the system boosts back-office efficiency but, observes that the electronic payment processing capabil- overall, the ERP deployment aims to improve student ser- ity will be a welcome improvement at LIU; it will replace vices, he asserts. In that regard, the school’s solution the school’s current “sneaker net” process, wherein stu- includes a web self-service portal that lets students track dents routinely trek into the Bursar’s Office to make their their accounts in real time. The school’s previous legacy tuition payments.

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IT FUNDING

Managing Financial Aid refund check in the mail now receive their funds the day a Schools also seek to automate the financial aid process and, refund is issued (or, at the latest, the following day). Funds are today, this component may be integrated into a broader ERP transferred to a Higher One card or to a bank account of the solution, as well. That’s the case for Macomb Community student’s choice, via electronic funds transfer, says Helms. College (MI). The school recently migrated to release 18 of The Higher One approach offers an additional benefit, the Datatel Colleague ERP system (www.datatel.com), which controller adds. Sensitive data— bank account information, for includes Datatel Colleague Financial Aid as an integrated instance— is housed in the Higher One system instead of a component. “Integration is key,” notes Judy Florian, director of university system. And while some higher ed administrators financial aid at Macomb. “The Financial Aid Office now has a might be hesitant to allow this kind of data to move outside of large amount of information [from the core ERP system] read- the confines of the institution, Helms believes that moving the ily available to us, which helps our staff serve our customers data to Higher One actually reduces the school’s liability. At Long Island University, electronic payment processing will replace the school’s current ‘sneaker net’ process, wherein students routinely trek to the Bursar’s Office to make tuition payments.

more effectively.” As for return on investment, Helms says the Higher One The Colleague Financial Aid module provides automatic solution is “cost neutral” over the long term, when compar- data exchange with the US Department of Education (www. ing the cost of paying Higher One to provide refund ser- ed.gov) for FAFSA, Pell Payment, and other programs. Flori- vices versus the cost of preparing checks in-house. an says she ﬁnds the product’s automatic packaging module According to Higher One spokespeople, the task of gener- (referring to the decision process regarding the combination ating refunds, maintaining payment preferences, providing of federal, state, and institutional awards for which a student customer service, and handling errors can saddle a is eligible) to be particularly useful. Florian also cites Col- school’s business office with a good deal of cost. league Financial Aid’s satisfactory academic progress calcu- Sean Glass, founder of Higher One, discloses that one lator as a helpful feature. school told him that the cost per refund payment could run as high as $30, without electronic processes in place. (He Handling Refunds points out that the school did not offer any electronic When schools dispatch refunds to students who have over- options.) But even schools that do offer electronic options paid tuition or have financial aid funds left over after tuition may not see in-house disbursement costs decline signifi- and room & board are met, students find themselves on the cantly from manual processes since “the cost is in the receiving end of the money flow and, understandably, want exception handling, not necessarily in the cost of the paper to see those funds as soon as possible. check and mailing,” he explains. Glass says that Higher To remedy this and other glitches, some schools have One’s program handles exceptions for no additional cost; opted to ofﬂoad the refund chore to an outside party, rather that is, the vendor does not charge for refunds directed to than cut the checks on their own. Troy University (AL), for a Higher One-related account. Those exceptions sent via example, tapped refund management disbursement provider Automated Clearing House (ACH) are market-priced at a Higher One (www.higherone.com) to handle refunds. The couple of cents. Of course, pricing for check handling refund management service smoothly disburses funds and depends on a school’s size. But this particular vendor is provides students with refund cards. Money due students “moving to where customers can choose a model wherein may be deposited in a checking account associated with the a school can pay a per-refund price of 40 cents— for all card, which can be used as a MasterCard debit card, as well. types of refunds,” Glass claims. Troy University Controller Bryan Helms notes that Higher Other companies that distribute student refunds include One has proven quite a selling point with non-conventional TouchNet and CashNet. ERP products such as PeopleSoft students who attend classes via the school’s distance learn- Student Financials calculate student refunds and provide a ing program. Many Troy students take courses at military link to third-party payment processors. bases (the university offers occupation-related degrees through distance learning to soldiers stationed around the John Moore has been writing about information technology world). Students who once had to wait up to a week to get a in education, government, and healthcare for 20 years.

22 CAMPUS TECHNOLOGY | October 2007 Project7 8/14/07 11:44 AM Page 1

HP recommends Windows Vista® Business.

Jim Blank, CIO, Milwaukee School of Engineering

Sometimes a simple idea is the most powerful solution. Just ask the Milwaukee School of Engineering. When the university sought to enhance its learning environment with a mandatory notebook purchasing program, MSOE officials turned to HP for computers and, just as important, training and certification through HP’s Self-Maintainer Program. Now all incoming students not only receive a well-engineered HP notebook, they receive fast, on-site support and repair thanks to an IT staff of qualified HP experts. For MSOE, it’s been a simple blueprint for success.

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Prices and promotions are subject to change without notice. Supply is limited. Visit our site or call for the latest deals. 1. Certain Windows Vista product features require advanced or additional hardware. See http://www.microsoft.com/windowsvista/getready/hardwarereqs.mspx and http://www.microsoft.com/ windowsvista/getready/capable.mspx for details. Windows Vista Upgrade Advisor can help you determine which features of Windows Vista will run on your computer. To download the tool, visit www.windowsvista.com/upgradeadvisor. 2. Intel’s numbering is not a measurement of higher performance. 3. Dual Core is a new technology designed to improve performance of certain software products. Not all customers or software applications will necessarily benefit from use of this technology. 64-bit computing on Intel architecture requires a computer system with a processor, chipset, BIOS, operating system, device drivers and applications enabled for Intel® 64 architecture. Processors will not operate (including 32-bit operation) without an Intel 64 architecture-enabled BIOS. Performance will vary depending on your hardware and software conﬁgurations. See www.intel.com/info/em64t for more information. Prices shown are HP Direct prices, are subject to change and do not include applicable state and local sales tax or shipping to recipient’s destination. Simulated screen. Photography may not accurately represent exact conﬁ gurations priced. Associated values represent HP published list price. Intel, the Intel logo, Centrino, Intel Core and Core Inside are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. © 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein shall be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 1007ct_AuxServices 9/19/07 10:44 AM Page 24 1007ct_AuxServices 9/19/07 10:44 AM Page 25

AUXILIARY SERVICES

Students continue to embrace mobility while auxiliary services move to here, there, and everywhere. helpBy Matt Villano runon the A junior at a large university returns to campus after spending the summer at home. She has registered for classes, unpacked her stuff in her new dorm room, and is set for the year to begin. Suddenly, her cell phone rings to indicate that she’s received a text message. No, the message isn’t from her buddies, asking her to join them for pizza; it’s from the campus bookstore, informing her that for the next 24 hours, she can receive 20 percent off all merchandise with the school’s logo. This scenario might have been a campus retailer’s fantasy two years ago, but not any- more. Nowadays, college and university auxiliary services departments are turning to these types of technologies to move a host of programs and offerings into the mobile environment. Bob Hassmiller, executive director of the National Association of

campustechnology.com 25 1007ct_AuxServices 9/19/07 10:44 AM Page 26

AUXILIARY SERVICES

At New Mexico State University, the campus bookstore, for instance, recently inked a deal with Mobile Campus to send students special offers via text message. The new program cost $4,000 for up to 40,000 messages spread over the course of the school year.

College Auxiliary Services (www.nacas. youth-trends.com) indicated that 95 school administrators to rush to adopt org), says that this kind of mobility is the percent of college freshmen come to text-messaging services so that they wave of the future—for students and insti- school with a cell phone or other hand- could communicate with students during tutions alike. held device, and 78 percent of them emergencies, auxiliary services depart- “The reality is that the students are have sent a text message in the previous ments are embracing mobile technology out there teaching us about the best way week. As these technologies have more slowly. At last check, only a handful to interact,” he says. “If we’re going to become increasingly prevalent, institu- of departments were doing anything with reach out to these kids, we have to do it tions have responded accordingly. mobile technology. Still, Mark Nelson, through the medium they’re all on.” Today, every school with an eye to the digital content strategist for the National As Hassmiller notes, these trends are future is investing in mobility. Association of College Stores (www. driven by students themselves. A July But while the tragic shootings at NACS.org), says the number should grow 2007 study by Youth Trends (www. Virginia Tech last April prompted many in the months and years to come. “Today, [auxiliary services in the mobile environment] are bleeding- edge,” he says. “Two or three years from ENABLING MOBILITY now, everyone will be doing it.” AS HIGHER EDUCATION institutions become more interested in communicating with students in the mobile environment, the number of vendors offering services to facilitate Special Offers via SMS these broadcasts has grown exponentially. Campus Technology profiled mobile marketing The future is right now at New Mexico company TeamUp Mobile (www.teamupmobile.com) in the September issue (see “Gain- State University, where short message ing Acceptance,”www.campustechnology.com/articles/49919). Another company mak- service (SMS), also known as text mes- ing waves in the marketplace is Mobile Campus (www.mobilecampus.com). saging, is all the rage. The campus The company’s core product is MC Notify. Institutions require users to sign up for the ser- bookstore, for instance, recently inked a vice and receive campus notifications from school administrators about everything from deal with Mobile Campus (www.mobile- computer shutdowns to street closures. Users may then choose to opt in to separate mes- campus.com) to send students special saging for campus groups and special offers from campus vendors and the college store. offers for sale or discounted items via Dave Liniado, the company’s VP of university relations, enrollment, and text message. According to bookstore merchant development, says the basic service is completely free to stu- Director Carleen Cirillo, the new pro- dents, though standard text-messaging rates apply. He notes that the ser- gram cost $4,000 for up to 40,000 mes- vice also is free to colleges and universities, and is underwritten by sages spread over the course of the sponsors, vendors, and other merchants who pay to send their blasts. school year, and launched in September. “Considering that students stay informed and schools get a powerful Cirillo says the bookstore deal is Liniado SMS platform, I’d say everybody wins,”Liniado says. “The best part is that it linked to a larger contract the university costs both parties absolutely nothing.” signed with Mobile Campus (see Since Mobile Campus launched earlier this year, the company has attracted 14 higher “Enabling Mobility,” at left). As part of education customers, including the University of Florida and The University of Texas at the broader arrangement, all incoming Austin. At both schools, Liniado says that roughly 30 percent of eligible users have freshmen are required to sign up for an agreed to opt in for offers from merchants. Company officials say they expect this emergency messaging service con- number— and the number of customers overall— to increase in the months ahead. If it does, trolled by the school. But the newbies Maritz Research (www.maritzresearch.com) may expect to see higher opt-in indicators in its also have the option to receive special next study (see page 30 to find out about the 2006 Maritz Research study). text-message offers from vendors in and around Las Cruces, where the school is

26 CAMPUS TECHNOLOGY | October 2007 Project3 9/12/07 10:04 AM Page 1

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AUXILIARY SERVICES

located. The bookstore’s offers fall into message discounts, Cirillo must repro- actually turned a lot of people off.” this latter category. gram the bookstore’s point-of-sale This summer, Duke invested in 10 “Vendor messages are available to (POS) terminals with a special key so new MC70 handhelds from Symbol everyone, but students must sign up to that cashiers can record when customers Technologies (now owned by Motorola; receive them first,” says Cirillo, who are using SMS deals. Online orders with www.motorola.com), which maintain a expects anywhere from 40 to 60 percent SMS discounts present additional chal- persistent connection to the internet— of newcomers to sign up. “This way, lenges; Cirillo is considering assigning making it possible for the delivery ser- we’re not sending anybody anything each message a one-time discount code vice to process credit card transactions they don’t want to get.” so students can’t share discounts with anywhere on campus. Employees were The messages themselves will contain their friends. expected to roll out the new toys in Sep- fantastic offers. Cirillo says that when “This technology is so new that I tember. With the tools, Uncle Harry’s the bookstore wants to get rid of surplus think there’ll be a bit of a learning curve employees ring up a student’s online hats or T-shirts, store managers can send in terms of what works, what doesn’t, order back at the store, but suspend it a text message to enrolled students offer- and where our customers might be able before they head out with deliveries. ing a one-time discount of 20 to 30 per- to take advantage of us,” she says, not- Once they deliver the food, they recall cent. Other promotions might include an ing that she expects to see modest prof- the transaction online, have the student additional percentage off book purchases it increases from the service over the approve the final credit card charge, and with proof of SMS offer, or a special free course of the year. “By this time next complete the transaction on site. item for those students who purchase $50 year, I think we’ll have the whole thing Buttram says this approach makes it worth of merchandise and show the pretty much figured out.” easy for delivery personnel to recalcu- cashier a particular text message. late a bill if customers decide at the last Perhaps the only downside to the ser- Improving Grocery Delivery moment they don’t want something vice is that it doesn’t automatically track Officials at the campus store at Duke they’ve ordered (under the old system, redemption. In order to see how many University (NC) already have figured these changes required a new transaction students are taking advantage of text- out how to incorporate handhelds to entirely). Still, he notes, the improve- process on-site delivery transactions for ment is more a move to enhance conve- the institution’s Uncle Harry’s General nience than an attempt to drive sales. Mississippi State University uses Store delivery service (shopuncleharrys. The MC70 devices cost $2,500 apiece, Barix Instreamers for classroom dukestores.duke.edu). The service, which and Uncle Harry’s delivery service only recording to record classroom began four years ago, enables students does $10,000 in revenue each year. lectures and offer them as Podcasts. to shop online for food items from Uncle “Do I think more students will try out The Barix Instreamer was selected Harry’s central campus store, and the service? Yes,” he says. “Do I think for its ability to record high quality arrange for store employees to deliver we’re going to rake in the profits? Not audio directly into the university’s those items; students pay upon delivery for a while.” server. of the items. Until recently, however, the service Tracking Campus Shuttles did not accept credit cards. The problem Considering that the three campuses at had to do with internet protocol (IP) Arizona State University are anywhere Podcast addresses. Because Duke’s campus is so from 30 to 60 minutes apart, shuttle bus big, the campus had a number of differ- service is a pretty key part of life for ent wireless zones, and the old hand- those students who need to travel from pilot helds the school was using were one campus to another. The schedule incapable of registering new IP address- dictates that buses run between the program es when they went from one zone to the school’s main campus in Tempe and its next. Brian Buttram, associate director east and west campuses every hour on of Duke University Stores, says that the hour. For years, though, if a bus got since the old devices couldn’t maintain stuck in traffic or was late, waiting pas- www.barix.com an internet connection, deliverers were sengers were stuck at the bus stop, won- not able to process credit card transac- dering if their ride ever would arrive. tions in the field. This past summer, the school’s Park- “We were forced to accept cash, check, ing and Transit Services department set or payment via DukeCard,” he says. “I out to change the system once and for all. think the fact that [deliverers] were inca- Piggybacking on existing wireless ser- pable of handling credit card transactions vice on buses (provided by Verizon

28 CAMPUS TECHNOLOGY | October 2007 Project1 9/18/07 9:01 AM Page 1

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AUXILIARY SERVICES

Wireless; www.verizonwireless.com), become more sophisticated, too. Nelson “Text messaging seems to be popular auxiliary services officials added global says ASU technologists are working for personal matters, but not as an positioning system (GPS) technology to with Verizon to develop technology that advertising or promotion tool,” says the vehicles, enabling passengers to see utilizes the GPS data to estimate travel Gloria Park Bartolone, division vice where each bus is and when it will arrive. times. Once this component is con- president at Maritz. “While there is Program Manager Juliet Nelson says the structed, ASU technologists anticipate growing retailer interest in mobile mar- initiative was a way for the school to a voice-oriented system that passengers keting, this tells us retailers need to be keep passengers in the know. can call to hear the estimated arrival relevant to this audience to make it an “Most of the phone calls I get during time read to them over the phone. Nel- effective channel to communicate.” the school year are ‘Where’s the bus?’ son says a text-messaging component to If anyone understands the reasons for or ‘Where is it now?’” she gripes, not- the service may not be far behind. student apathy toward SMS subscrip- ing that on particularly bad days, she’ll “Once we get this up and running, tions, it’s Tony Ellis. Ellis, director of Are we getting ahead of ourselves? Nearly two-thirds of 1,062 college-aged consumers polled in 2006 said they likely would not subscribe to offers sent to their mobile phones or PDAs. And only 5 percent of respondents subscribed to texted offers of any kind.

log as many as 100 of these calls. But we’ll look at ways to make it even more education for NACS, keeps a blog titled now, she says, “People don’t have to call user-friendly,” says Nelson. “Ultimate- “The Retail Muse” (theretailmuse. me to find out where it is—they can see ly, our goal is to develop something that blogspot.com), on which he opines about for themselves.” makes everyone’s life a little easier.” everything from sales to advertising in Under the new system, passengers stores of all kinds. Ellis explains that stu- will be able to use their web-enabled Down the Road dents are skeptical about subscribing to phones and laptop computers to look Despite innovations like these, the push text-messaging services because of so up exactly where campus shuttles are to move auxiliary services into the many negative experiences being bom- located at any given moment. In most mobile environment isn’t without naysay- barded with junk mail and spam. cases, the buses appear as blips on a ers. Most critics assail the effort as inher- He adds that in order for higher edu- campus map that is updated once or ently divisive, since there are some cation institutions to move auxiliary twice a minute. While the system does students on every campus who don’t have services into the mobile environment not estimate travel times, it does provide cell phones, PDAs, or other technologies and make good use of technologies such an accurate picture of which bus is necessary to take advantage of these pro- as SMS, school officials must under- where. With this information, Nelson grams. Others are concerned that their stand that no user will tolerate redun- says users can determine how much institutions will spend thousands of dol- dant and harassing messaging. His longer they’ll have to wait. lars to embrace mobility, and then stu- advice for others considering a move Down the road, the system may dents simply won’t subscribe. into this arena is to formulate a text- A number of these concerns are messaging strategy that revolves around based in fact. According to an August concise messages, infrequent blasts, WEBEXTRAS 2006 study by Maritz Research (www. and an open invitation to opt out if a ser- More on the changing face of auxil- maritzresearch.com), nearly two-thirds vice becomes too much. iary services: www.campustechnology. of 1,062 college-aged consumers said Notes Ellis, “It’s important that pro- com/articles/41218/. they likely would not subscribe to offers motional or less-than-personal text Location-aware services go main- sent to their mobile phones or PDAs. messages be requested by the recipient, stream: www.campustechnology. The study also indicated that only 5 per- offer real value, and be few and far com/articles/45190. cent of respondents said they currently between.” Best practices for mass communica- subscribe to texted offers of any kind— tion technologies: www.campus- a surprisingly low number considering Matt Villano is senior contributing edi- technology.com/articles/49195. how many members of Generation Y tor of this publication. He is based in text each other regularly. Healdsburg, CA.

30 CAMPUS TECHNOLOGY | October 2007 Project3 9/12/07 10:13 AM Page 1

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At Indiana U-Purdue U Indianapolis, Ali Jafari believes that the new ePortfolio/social software hybrid will provide the stickiness needed to get people to use the technology. Photo by John Bragg 1007ct_ePortfolios 9/19/07 10:47 AM Page 33

EPORTFOLIO TECHNOLOGY ePORTFOLIOS MEET SOCIAL SOFTWARE Hybrids of ePortfolio and social software are becoming available for adoption after ad hoc experimentation and formal pilots. Here’s why you should care. By John K. Waters

lectronic portfolios are a good—even a great— idea, so why have they failed to gain significant traction in higher ed? Institutions with ePortfolio implementations routinely report high numbers of E accounts on their campuses, but few believe that those numbers are a meaningful reflection of actual usage. Change is in the air for the ePortfolio, thanks to the recent advent and grass-fire proliferation of so-called Web 2.0 technologies. Wikis, blogs, and especially social networks, which didn’t even exist five years ago, are influencing the thinking of ePortfolio designers and potential users. “There has been a lot of interest in what’s going on with the Net Generation or digital natives,” says Helen Chen, research scientist at Stanford University’s (CA) Center for Innova- tions in Learning. “We’re starting to ask: What are the

campustechnology.com 33 1007ct_ePortfolios 9/19/07 10:47 AM Page 34

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characteristics of this type of ePortfolio EPORTFOLIOINSIGHT user? What kinds of technologies are “Students have begun to use [the ePortfolio hybrid] Epsilen for job hunting. these users already utilizing that we could Because it can house video clips of teaching episodes, students have used it piggyback on? We’re exploring things to get teaching jobs in other states without having to travel to those destina- like MySpace [www.myspace.com] and tions. I think I see the future here.” —Milton Hakel, Bowling Green State U Facebook [www.facebook.com] in this context, investigating how those kinds of create some sort of community that can work. The result of six years of research online social networks are designed, what support ePortfolio-related activities and and development, Epsilen is being billed we might learn from them, and how those reflective thinking?” as a new model for the next generation of forms might be used in the design of lifelong learners and professionals. It ePortfolio tools.” Epsilen: the Ultimate Hybrid? comes bundled with an ePortfolio man- Chen’s current research focuses on the The answer to that question, according to agement system, global learning system, application of personal learning portfolio Ali Jafari, is a definite yes. Jafari is the group collaboration software, object pedagogy and practices in engineering director of research and advanced appli- repository, blogging tools, wiki applica- education. She’s also involved in the eval- cations in the Office of Integrated Tech- tion, messaging capabilities, and resume- uation of ePortfolios and social software nologies at Indiana University-Purdue writing software, among other tools. tools to facilitate teaching, learning, and University Indianapolis. He’s also the Jafari, who served as Epsilen’s archi- assessment. Clearly, she has a rich field founder of the Electronic Portfolio Con- tect and principal investigator, believes of study: As of this writing, web trends sortium (www.eport.org), and as the con- that the new ePortfolio/social software watcher Technorati (www.technorati. ceptual architect for two groundbreaking hybrid will provide the “stickiness” com) was tracking 100.8 million blogs technology solutions for education— needed to expand the true adoption rate, and more than 250 million pieces of Oncourse (oncourse.iu.edu) and Angel and get people to use the technology. tagged social media. Learning (www.angellearning.com)— “Conceptually, this is what has been “People are turning to online tools to he’s widely considered the father of the missing from the ePortfolio,” he says. organize their lives,” Chen observes. course management system. “We have failed to make it sticky to the “They’re signing up for online photo Jafari also directs IUPUI’s CyberLab end users; there just hasn’t been enough sharing, they’ve got MySpace pages, which this month is set to unveil the first incentive for them to use it. But we have they go online to look for jobs, and they commercially available version of the built Epsilen to the specifications of a blog like crazy. The question many of us Epsilen Environment (www.epsilen. new online culture, and there are a lot of are asking now is: Can we take advantage com), which combines a set of ePortfolio goodies in there to encourage people to of some of these Web 2.0 technologies to tools with a social networking frame- continue using and maintaining their Epsilen accounts.” BehNeem, the commercial entity IUPUI created to distribute Epsilen- based products and services, is already claiming 5,334 members from 414 institutions. One of those early adopters was Bowling Green State University (OH), which deployed version 1.0 of Epsilen about four years ago. The school implemented a pilot program on the recom- mendation of Milton Hakel, professor of psychology and Ohio Board of Regents Eminent Scholar in Industrial and Orga- nizational Psychology. Hakel had noted an Epsilen mention in an article in The Chronicle of Higher Education, and sought out Jafari. “I’m not a tech guy,” Hakel says. “My concerns are around how you demon- strate accountability for student learning. Standardized testing just doesn’t go far enough in providing useful and interest- AFTER SIX YEARS in R&D, Epsilen is the new model for next-gen lifelong learners and professionals. ing information. ePortfolios provide tools

34 CAMPUS TECHNOLOGY | October 2007 Project1 2/15/07 9:53 AM Page 1

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CONNECTION ACHIEVED 1007ct_ePortfolios 9/19/07 10:47 AM Page 36

EPORTFOLIO TECHNOLOGY

that can replace standardized testing as a coming semester. Hakel sees the popular- teaching jobs in other states without hav- means of documenting accountability ity of social software in particular as a ing to travel to those destinations. The and learning, and of showing what peo- trend that is likely to accelerate the adop- search committees simply go online and ple can do with what they’ve learned.” tion of ePortfolio solutions that integrate look at clips of teaching episodes the By the end of the first year of Bowling those types of networking capabilities. students have posted. Even in the second Green’s Epsilen pilot, about 250 students “Students have begun to use the early year of the pilot program, students were and faculty members had created portfo- version of Epsilen we’ve implemented, telling each other about getting intern- lios on the system; the system now hosts for job hunting, for example. Because it ships or job offers based on things they over 17,000 accounts, and the school has the ability to house video clips, a were showing employers from their port- plans to migrate to the new version in the number of students have used it to get folios. I think I see the future here.” So does The New York Times. The Times has an equity stake in the Epsilen project, and is now opening its resources to users of the system. Epsilen account holders will have access to a library of Times content, including archives, multimedia, podcasts, and webcasts, explains Felice Nudelman, the media franchise’s director of education. That’s 166 years of Times content, available to be integrated into courses and research. “I’ve seen faculty using Epsilen to put together student groups from different universities and develop ePortfolios around common interests,” Nudelman says. “I’ve seen students translating their wiki to the ePortfolio. Unlike the overly complex software that’s out there, this allows you to easily bring others into your workplace, to share information. You can have as much privacy and community as you want. It’s the only online learning environment for which we are doing this.” Combining these kinds of Web 2.0 technologies with ePortfolio tools also could expand Epsilen’s appeal as a tool Customizable eCollege has developed our next generation eLearning platform, for lifelong learning, says Jafari. He dis- Interoperable eCollege.NExT. closes that BehNeem plans to provide Analytical Epsilen free for life to all educators Combining our proven stability with system ﬂexibility, this new affiliated with a higher ed institution in Global platform provides enhanced support for course customization and the United States. “You can create an increased platform interoperability. .NExT also offers extensive ePortfolio site and hold on to it for the program analytics and globalization features. rest of your life,” he says. “If you switch colleges, go back to get your MBA, or move further into your professional life, eCollege.NExT will expand the possibilities of eLearning. you will always have the same account.”

‘Own It for Life’ Takes Off The own-it-for-life model, though, isn’t To discover what’s .NExT in eLearning, new: Stanford’s Chen points to the state visit www.ecollege.com/campustech or call 888.376.9496. of Minnesota’s widely reported decision to provide every citizen of that state with a free ePortfolio for life through a project called eFolio Minnesota (www.efolio-

36 CAMPUS TECHNOLOGY | October 2007 Project8 9/14/07 11:18 AM Page 1 1007ct_ePortfolios 9/19/07 10:47 AM Page 38

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WEBEXTRAS minnesota.com). (eFolio Minnesota was looking at their portfolios before they Savvy educators are exploiting the recognized with a 2006 Campus Tech- show up for the interview,” Kelly says. use of ePortfolios to better assess nology Innovator award; see www.cam- “My favorite story is about a health ed learning and teaching performance: pustechnology.com/articles/41070.) She student who showed up for an interview www.campustechnology.com/ says the concept of lifelong ePortfolio and saw her ePortfolio on the prospective articles/45245. ownership is a maturing trend in Europe. employer’s computer monitor. It was dis- Turning to social networking to draw “The ePortfolio that can continue after playing a community health plan that she in both prospective and current stu- college to support lifelong learning is def- had put together for a real-life project. He dents: www.campustechnology.com/ initely taking hold ” she says. said, ‘Before you say anything, we want articles/49921. Kevin Kelly, online teaching and learn- to hire you, and we want to increase the ing coordinator for San Francisco State pay and responsibilities, because we can (www.carnegiefoundation.org) and the University (CA), has observed this as see that you can do so much more than we Association of American Colleges and well. He manages teams that run SFSU’s thought.’ And that’s just one example.” Universities (www.aacu.org). The two learning management systems, electronic organizations selected 10 campuses to portfolio solutions support, streaming Thwarting Fragmentation develop and assess advanced models and media, and other technologies. “The The go-anywhere, own-it-for-life model strategies to help students pursue learn- question we most often get from students seems likely to expand the ePortfolio ing in more intentional, connected ways. as they’re working on their electronic into a kind of online professional, post- Three of those schools pursued strate- portfolios is: Can I access this after I graduate space. But with that capability, gies involving ePortfolios. Salve Regina graduate?” he says. “So we asked if they it may also untie one of modern post- University (RI) was among them. Part of are using social networking spaces, and if secondary education’s knottiest prob- the school’s overall goal was to develop so, if they see a value in having them inte- lems, says Chen: the fragmentation of the and translate a core curriculum into an grated with an academic electronic port- undergraduate experience. “It used to be accessible ePortfolio. Salve used an folio. To a person, they have replied that you went off to college, decided on a ePortfolio solution from Xythos Soft- ‘Yes!’ As a result, our campus is now major, and then all your courses were ware (www.xythos.com) as a platform to coming up with a social networking space coordinated and laid out for you,” she support student self-assessment. for alumni. Until our academic technolo- says. “It doesn’t often happen that way According to Jason Black, director of gy unit can integrate that networking today. Nowadays, students have a double administrative and web services, the deci- space with the electronic portfolios, we’ll major, or transfer from a community col- sion to work with Xythos, which already be hosting the portfolios on a website.” lege, or take time off to work, or take provided the school’s file management The SFSU campus is quite decentral- some classes online. The result: a real system, was a natural choice. “The goal ized, Kelly reports, and the school’s vari- lack of curricular coherence. Students of our ePortfolio project was not a matrix- ous departments are currently using ﬁve have to take a greater responsibility for style assessment tool, but a more student- different ePortfolio solutions. During a their learning, and for making sense of centered portfolio,” Black says. “Our recent needs-assessment survey, more the various pieces of the process. ePort- students can take ownership of the ePort- than half of SFSU’s 80-plus departments folios can help them do that.” folio; they can use and move it. We’ve disclosed that, at the department level, the In fact, ePortfolios are being used as encouraged the social networking aspect most important reason for using ePortfo- tools to help students make connections of the portfolio, too.” lios is career-bridging. Assessing student among the experiences that comprise Salve Regina is now moving into its performance ran a close second; program their undergraduate education—inside second year of using Xythos as an ePort- assessment came in a distant third. the classroom and out, Chen says. She folio platform. This year’s freshman class “SFSU students who are using ePort- points to the Integrative Learning Project bumped the number of ePortfolio folio solutions that have a presentation sponsored by the Carnegie Foundation accounts to 1,200. layer are reporting that employers are for the Advancement of Teaching Reﬂection and Tech Savvy Once a student’s disparate academic EPORTFOLIOINSIGHT experiences are knit together, Stanford’s “My favorite story is about a health ed student who showed up for an interview Chen observes, he or she can then take and saw her ePortfolio on the prospective employer’s computer monitor. It was advantage of the core benefit of a portfo- displaying a community health plan that she had put together for a real-life pro- lio: reflection. And yet, if ePortfolio ject. He said, ‘Before you say anything, we want to hire you, and we want to usage ever matches the buzz this technol- increase the pay and responsibilities, because we can see that you can do so ogy continues to generate, faculty will be much more than we thought.’” —Kevin Kelly, San Francisco State U faced with the daunting task of interacting electronically with hundreds of stu-

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dents trying to sort and reflect on their need to make sure they understand the capabilities that can be adapted easily academic artifacts. types of ePortfolio solutions they’re to, say, program assessment, without “Scalability will become an issue,” implementing, Kelly warns. The current being bloated by too many limited, task- Chen says. “It would be impossible for crop of ePortfolio offerings is designed specific tools. The result is a level of flex- faculty or a TA to provide feedback to along divergent paradigms, which—if ibility uncommon in ePortolio solutions individual students who are posting your campus is as decentralized as SFSU, currently on the market. Hakel expects even just once a week. But the idea of says Kelly—could create integration that to change soon, however. reflection is integral to ePortfolios, and problems. The ePortfolio tools are either The integration of such Web 2.0 tech- students really need to be taught how to student-centered (which means that the nologies as social networks with ePortfo- do this. If they don’t receive feedback on students are in charge of showing what lio tools seems like a trend with legs, says their reflections, they will simply tend they want to show) or institution-centered Chen, but she warns that it’s a develop- not to provide any.” One solution: Teach (institutions use them as a way to aggre- ment that should be handled with caution, students how to collect, select, reflect, gate data for things like accreditation or to protect students from making mistakes and present, and then provide them with program planning). “Is there a one-size- that might live online indefinitely: a social network through which they can fits-all solution?” Kelly wants to know. “We hear about employers using give and receive peer feedback. “That’s one of the reasons the earlier Facebook to check out candidates, and And, “Just because the ‘digital natives’ products have been so complicated,” finding inappropriate photos. Web 2.0 coming into our schools know how to surf explains Bowling Green’s Hakel. “They or not, students will need guidance the web, play video games, and set up a were purpose-built toward particular out- about what’s appropriate for their new MySpace page, doesn’t mean they don’t comes.” An advantage of an ePortfolio ePortfolios.” have to learn how to use this [new ePort- solution like Epsilen, he points out, is that folio] technology,” says Kelly at SFSU. it is a much more generalized entity. It John K. Waters is a freelance journal- Educators and administrators, too, comes bundled with a variety of tools and ist and author based in Palo Alto, CA.

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DATA SECURITY PEACE (OF MIND) IN OUR TIME Take notes! These ﬁve key security trends will reshape how universities defend their databases in 2008 and beyond. by joseph c. panettieri Paul Barton/Corbis

n the ever-changing keep their antivirus, anti-spyware, fire- so-called information leakage via world of computer security, Jon wall, and patch management systems in e-mail. Allen never sits still. As information good working order. But that’s not all, he 3)Wireless. Colleges are revamping security officer at Baylor Universi- explains: These days, the largest target for their WiFi networks to disable ty (TX), Allen recently embraced hackers appears to be university databas- rogue access points and other weak encryption software to strengthen es (see “The Big Target,” page 48). Now, links that may provide an open the university’s overall security universities are searching for new solu- doorway to databases. framework. tions to safeguard those systems. In fact, 4) Appliances. A range of security “You can’t be in reaction mode when at least ﬁve key security trends are emerg- appliances can inspect network it comes to security,” says Allen. “You ing across the higher ed landscape: traffic and stop database informa- always have to be watching the market 1)Encryption. Many universities are tion from falling into the wrong for new advances—from both the ven- following Baylor’s lead by leverag- hands. dor community as well as the hacker ing encryption technology—not 5) Open Source. The open source community.” only on desktops, but also on data- development model is moving into That’s for sure. Allen is quick to note base servers. network security devices and appli- that there’s no silver bullet to information 2) Information Leakage. There’s also cations, providing group collabora- security; universities must continue to a concerted push under way to stop tion against hackers.

campustechnology.com 43 1007ct_Security_feature 9/19/07 10:48 AM Page 44

DATA SECURITY

Together, these five leading trends real problem. Of greater concern is recov- one, has embraced PGP’s Whole Disk provide a comprehensive data security ering—or at least protecting—databases, Encryption technology (www.pgp.com) framework for today’s universities. Excel spreadsheets, and other types of to protect data stored on its desktop and However, universities also must lever- confidential information residing on the laptop computers, along with the PGP age best practices and common sense systems. That’s where encryption soft- Universal Server for centralized man- for effective IT security (see “People ware enters the picture. In a typical sce- agement of its encryption applications. Are Still Your Best Defense,” below). nario, encryption software scrambles “One of our key requirements was a data so that they can’t be read by probing solution that supported both Windows The Encryption Challenge eyes. The encrypted data could reside in a and Mac OS X,” says Baylor’s Allen. During a typical year, 81 percent of US server database, or on a desktop or note- “PGP passed that test with no problem businesses lose one or more laptops con- book, and can only be decrypted by the at all. We’re impressed with it so far, taining sensitive information, according appropriate software “key.” and we’re finding that our users are to the Ponemon Institute (www.ponemon. Yet, in the 1990s, most encryption happy with it as well. PGP provides org) and Vontu (www.vontu.com), a San software placed too much “overhead” security without causing any headaches Francisco-based provider of data loss- on hardware and software, slowing for our users.” prevention products. down systems and impeding productiv- “Encryption certainly has gained “It’s a safe bet that figure is similar in ity on servers, desktops, and mobile popularity, especially for safeguarding higher ed,” says Ed Golod, president of computers. “The very people who faculty laptops,” offers Paul Zindell, a Revenue Accelerators (www.revenue- expected to benefit from encryption network security specialist at CDW-G accelerators.com), a technology con- wound up complaining that it either (www.cdwg.com), the government- and sulting firm in New York. “Universities was too complicated, too slow, or too education-focused division of CDW. are the most unwired organizations in the expensive to deploy campuswide,” “But there are some challenges. For world. So it’s hardly surprising when recalls Golod. But the times they are small mobile devices that don’t have laptops, notebook computers, and other a-changin’. Faster hardware coupled much processing power, encryption mobile devices are used outside of the with improved encryption software has remains wishful thinking. But for PCs office—and wind up disappearing.” set the stage for broad adoption of and servers, it’s becoming more and Still, losing a notebook often isn’t the encryption technologies. Baylor, for more of a mainstream option.”

Find the Leak PEOPLE ARE STILL Another big IT security trend focuses on information leakage—which involves the YOUR BEST DEFENSE deliberate (or accidental) movement of WHAT’S THE WEAKEST LINK in your university’s security architecture? data off of university systems. For The answer often has little to do with technology, and a whole lot to do with instance, a university administrator may people. Certainly, a hacker can probe your network for weak links. But in many accidentally send confidential financial cases, hackers use “social engineering” techniques to trick people into information to a consultant whose e-mail sharing passwords and other confidential information. address closely resembles that of a peer Take the case of Kevin Mitnick, a convicted hacker who spent much of the employee. 1990s breaking into highly secure networks from Sun Microsystems (www. “At one time or another in our sun.com), Motorola (www.motorola.com), and other technology companies. careers, we’ve all made the honest mis- While Mitnick was a skilled technician, he also spent a considerable amount take of forwarding a message to a per- of time working the phones pretending to be company employees who had son who shouldn’t see it,” notes Andy lost their passwords. On several occasions, Mitnick even tricked network Honl, a senior product marketing man- administrators into sending or revealing password information. How can ager at data security giant Symantec schools keep their campus communities from falling prey to such determined (www.symantec.com). hackers and their techniques? But as privacy and compliance con- In order to combat social engineering, universities should remind students, cerns grow, universities must take steps staff, and faculty to: to stop such information leakage. Not by Never share or write down password information. coincidence, most traditional security Never communicate confidential information over the phone, or via e-mail or software companies—from McAfee any other communication system. (www.mcafee.com) and Symantec, to Always confirm the identity of callers who are seeking confidential information Websense (www.websense.com)—now that you handle. offer solutions that block confidential data from leaving designated servers or

44 CAMPUS TECHNOLOGY | October 2007 Project3 4/18/07 9:51 AM Page 1

ESCAPE THE SERVER ROOM.

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1. A HP SC11Xe Host Bus Adapter ($209) is a required option needed to connect the Ultrium 448 solution to the DL360 G5 server. Prices shown are HP Direct prices; reseller and retail prices may vary. Prices shown are subject to change and do not include applicable state and local taxes or shipping to recipient’s address. Offers cannot be combined with any other offer or discount and are good while supplies last. All featured offers available in U.S. only. Savings based on HP published list price of conﬁgure-to-order equivalent ($5125 - $1426 instant savings= SmartBuy price $3699). 2. Financing available through Hewlett-Packard Financial Services Company (HPFS) to qualiﬁed commercial customers in the US and subject to credit approval and execution of standard HPFS documentation. Prices shown are based on a lease 48 months in term with a fair market value purchase option at the end of the term. Rates based on an original transaction size between $3,000 and $25,000. Other rates apply for other terms and transaction sizes. Financing available on transactions greater than $349 through June 30, 2007. HPFS reserves the right to change or cancel these programs at any time without notice. Intel, the Intel Logo, Xeon and Xeon Inside are trademarks of Intel Corporation in the U.S. and other countries. © 2007 Hewlett-Packard Development Company, L.P.The information contained herein is subject to change without notice. 1007ct_Security_feature 9/19/07 10:48 AM Page 46

DATA SECURITY

desktops. Ideally, software that blocks traditional wired networks. The trouble works across its athletic fields. But the information leakage must look beyond with WiFi, however, frequently involves Xirrus solution provided secure, central- e-mail systems, and also must stop users misconfigured devices and/or rogue ly administered WiFi coverage to the from moving data from a PC to a USB wireless access points that provide an fields for roughly $15,000 less than the (universal serial bus) thumb drive, CD- open door into a university’s network. fiber alternative, recalls Rusty Bruns, ROM, DVD, or other type of mobile or “It wasn’t long ago that every universi- chief information officer at the university. portable device. ty wanted to boast it had a wireless cam- WiFi isn’t the only wireless security pus,” recalls CDW-G’s Zindell. “Many challenge facing today’s universities, Wireless Worries schools spent a lot of money unwiring however. Increasingly, university tech- Contrary to some speculation, WiFi net- their campuses—but they forgot to lock nologists and administrators are discov- works have proven to be just as secure as down those wireless networks.” ering they also must understand how to One common wireless attack on col- safeguard smart phones that rely on the lege campuses involves the so-called GSM (global system for mobile com- “man-in-the-middle” hack. In this sce- munications) standard, notes J. Keith At a Glance: nario, a hacker typically sits in a univer- Fowlkes, vice chancellor for informa- sity courtyard or campus quad area. He tion technology and CIO for The Uni- TRENDS IN then sets his laptop to broadcast a free versity of Virginia College at Wise. IT SECURITY WiFi signal. Unsuspecting students, fac- “We’re looking at mobile phones and Encryption. It got off to a slow start in the 1990s. Encryption systems were too complex, and they During a typical year, 81 percent dragged down the performance of servers and desktops. But these days, encryption technology of US businesses lose one is going mainstream and is even built into Windows Vista (www.microsoft.com). or more laptops containing Information Leakage. The big fear of many sensitive information—and it’s a safe university administrators and technologists: information leaving campus via e-mail systems, bet the figure is similar in higher ed. USB thumb drives, and other mobile storage devices. Most security vendors now offer software that halts such information leakage. ulty, and staff members using notebooks other types of devices to reach out to may mistake the hacker’s wireless signal faculty, staff, and students in a time of Wireless. There’s no doubt that, increasingly, for a legitimate campus WiFi network. emergency,” says Fowlkes. “But we confidential information flows across wireless Those who latch on to the hacker’s sig- need to know those communications networks. Looking ahead, the big challenge involves nal may wind up sharing passwords, will be secure.” As this story went to safeguarding smart phones and other mobile devices financial information, and other confi- press, UVA-Wise was issuing a request that don’t run traditional PC security software. dential data without ever realizing it, for proposals for a voice over IP (VoIP) Appliances. The security market is now flooded notes Paul Henry, VP of strategic network. That system, Fowlkes notes, with appliances that promise enhanced security. accounts at Secure Computing (www. will need the potential to support and But choose wisely.As recently noted by Jay securecomputing.com), an enterprise manage GSM devices over a secure Chaudhry, vice chairman and chief strategy officer gateway security provider. connection. for enterprise gateway security provider Secure “These days, the big focus for univer- Not by coincidence, many vendors Computing (www.securecomputing.com), more sities is to detect rogue wireless access are enhancing their technologies to safe- than 80 percent of security appliance vendors will points,” says Zindell. “We’re seeing guard wireless VoIP environments. In either go out of business or be acquired within the more and more universities use central- August, Enterasys Networks (www. next three years. ized management tools to tie down their enterasys.com), for one, unveiled its wireless networks.” new Secure Open Convergence plat- Open Source. It’s pushing beyond Linux (www. Charleston Southern University form, which protects IP telephony net- linux.org), Apache (www.apache.org), and e-mail. (SC), for instance, deployed next-gen works (both wired and wireless) from Next up, open source code will increasingly land in WiFi solutions from Xirrus (www.xirrus. security threats. security servers and appliances. That could lead to com) in order to provide secure video better collaboration among security experts around and audio streams of its athletic teams Appliances Come of Age the globe. in action. At one point, the university Meanwhile, UVA-Wise is using a mix of considered deploying fiber-based net- security solutions from Aruba Networks

46 CAMPUS TECHNOLOGY | October 2007 Project1 9/12/07 11:58 AM Page 1 1007ct_Security_feature 9/19/07 10:48 AM Page 48

DATA SECURITY

The BIG (www.arubanetworks.com) and Fortinet University of Arkansas, the University (www.fortinet.com) to safeguard its of British Columbia, and the New TARGET existing network. While Aruba provides England School of Law (MA). THE DAYS OF INTERNET joyriding are over. a secure wireless infrastructure, Fortinet Open source software provides sever- University databases—which contain Social Secu- delivers a unified threat management al potential benefits in the world of rity numbers and other confidential information— (UTM) appliance that includes firewall, security. For starters, any programmer are now prime targets for hackers. Think it can’t antivirus, intrusion prevention, VPN is free to probe the open source code for happen on your campus? Here’s a sampling of (virtual private network), spyware pre- potential bugs or security holes. The recent break-ins: vention, and anti-spam capabilities. programmer can submit a fix to the “Fortinet is the key to our security archi- problem, which is then incorporated March 2005: Harvard (MA), MIT, and Stanford tecture,” says Fowlkes. “It’s an afford- into the product’s code base. Another (CA) business schools’ admissions are hacked. able option with a great feature set.” potential upside: Open source solutions March 2005: California State University-Chico Fortinet isn’t the only security appli- parallel the open, collaborative nature is hacked; information on students is stolen. ance catching on with universities. of academia. People across the world Hofstra University (NY), for instance, can share ideas and new concepts on June 2005: The University of Southern Califor- uses Campus Manager—a network security. nia online application system is hacked. access control (NAC) appliance from But open source security solutions October 2005: Hacker accesses University of Bradford Networks (www.bradfordnet- remain in their infancy. “You’ll see more California-Berkeley research being performed works.com)—to manage, secure, and traditional, commercial products domi- for Department of Social Services; data on control all devices that attempt to nating the security market for the next 600,000 people is exposed. access Hofstra’s network. few years,” predicts Golod at Revenue “The solution profiles all the devices Accelerators. “But like any good univer- October 2005: The University of Georgia is on the network, manages that informa- sity, you’ve got to keep your eye on the hacked; information on 1,600 employees, tion in a database, and then assigns the horizon for the next big thing. It’s safe to including Social Security numbers, is accessed. appropriate security policies to each say more security innovations will come May 2006: Ohio University officials discover device,” says Jerry Skurla, VP of mar- from the open source arena, because so that the university’s database had been compro- keting at Bradford Networks. Using many programmers are now switching to mised for over a year; hackers gained access to NAC appliances, many universities are the open source model.” the personal data of more than 300,000 alumni helping students to register and config- and other individuals. ure their PCs for campus networks even Joseph C. Panettieri is VP of editorial December 2006: UCLA alerts 800,000 current before they arrive for fall or spring content for Microcast Communications. and former students, faculty, and staff that a semesters, Skurla notes. He has covered the business of technol- database containing their personal information ogy since 1992. has been accessed by a hacker for more than Open Source Grows Up a year. Most university technologists are fluent in Linux (www.linux.org), Apache WEBEXTRAS May 2007: It’s revealed that more than 22,000 (www.apache.org), and other main- Head online for these on-demand student records may have been compromised stream open source options. But looking webinars (www.campustechnology. when a hacker infiltrated a University of ahead, open source security devices com/mcv/resources/webinars/): Missouri database. and networking gear likely will gain Extending the Vision: Large- May 2007: The University of Colorado-Boulder momentum within academic settings. Scale WiFi: Securely Connecting acknowledges that nearly 45,000 student One prime example: StillSecure (www. the Entire Campus Community names and Social Security numbers were stillsecure.com) has launched an open Campus Data Security: Making exposed to potential identity fraud when a worm source platform that supports a secure the Assessment, Finding the Holes attacked a computer server at the university. firewall, intrusion prevention, WiFi, and VPN services. Known as the Cobia Uni- Unexpected Quick Wins in June 2007: The University of Virginia discovers fied Network Platform, the system is 802.1x: Simplify User Experience, a security breach in one of its computer applica- free to universities, businesses, and Reduce Helpdesk Workload, and tions that resulted in the exposure of sensitive home users, according to StillSecure Automate Secure Guest Access information belonging to nearly 6,000 current CTO Mitchell Ashley. Universities and and former UVA faculty members. Data Protection in the Real other customers can pay a commercial World: Guarding the Institution Sources: Bill Wall, HackWire, SecurityProNews, fee to purchase the vendor’s software While Maintaining Academic SearchSecurity.com,TGdaily.com, UVA Today. bundled with hardware and related sup- Integrity port services. Early adopters include the

48 CAMPUS TECHNOLOGY | October 2007 Project6 9/11/07 12:54 PM Page 1 1007ct_CTShow 9/19/07 10:36 AM Page 50

CT at the Show

CT’s annual conference in Washington, DC, at a glance Campus Technology 2007 Draws the Leaders

Internet2 Insider. Ken Klingenstein’s opening keynote, “Leading in a New IT Environment,” grabbed Web 2.0-focused attendees who were fascinated by the Internet2 (www.internet2.edu) guru’s unique per- spectives. For more on the future of net-based learning, catch the Mediasite recording at www.campustechology. com/summer07/recordings.

R U Digitally Competent? A sharp UT-Austin panel tackled the urgent issue of how to lead institutions in “Preparing 21st-Century Students,” and audience interaction was dynamic. Left to right: Robert Bruce, moderator Susanna Wong Herndon (also inset), Lucas Horton, and Leslie Jarmon. Watch the discussion at www.campustechology.com/summer07/recordings.

Mobility Packs ’Em In. Attendees con- verge on Jay Dominick’s (Wake Forest U) “MobileU”

session focused on the hot Photos by Midd Hunt and Mary Grush area of “Moving to the New Converged Device Cam- pus.” The assistant VP/CIO kept attendees enthralled with the nitty gritty of how WFU determined strategy and then moved quickly to actionable planning and deployment.

50 CAMPUS TECHNOLOGY | October 2007 Project8 9/14/07 10:43 AM Page 1

Advertisement T2 Systems’ technology-based solutions for parking management. arking is more than just a Launched in 2004, this unified, matter of space. It’s a matter browser-based system is called T2 of management and rev- FlexTM, and one of its truly flexible P enues. Since 1994, T2 has attributes is that the parking operation delivered proven, technology-based can choose whatever combination solutions to help parking managers of functionality, or “packs,” they be more effective and profitable. T2’s need. “By offering packs and services commitment to the parking industry á la carte, we can create a truly is evident in its quality products and customized solution that parking services, thought leadership and operations can add to as necessary,” TM strong customer relationships. said Simmons. “We were the first in the One such offering is Access and T2 Flex. industry to offer a unified solution Revenue Control pack. Others are Pick one. Pick a few. for parking management. The func- Permit Management, Enforcement tionality of a truly unified system (including handheld computers and Pick ‘em all. is the result of an open, web-based software for citation issuance) and T2 Flex is a unified, thin architecture and standards-based PermitDirect, a permit fulfillment client parking management data exchange. All parking data can solution delivered in partnership with be managed in one system. Parking Weldon, Williams & Lick, Inc. system designed to increase office, vendors and other departments CCS, or Citation Collection your efficiency and revenues. Services, is a new offer- Whether you have gated or ing designed for clients un-gated parking; issue cita- “We were the first in the industry who outsource some or to offer a unified solution for all of their citation pro- tions or manage complicated parking management.” cessing and collections permit programs, monthly or work. “Most solutions transient parking; need a few on the market today solutions or the whole kit and are able to view and work with the are created for organizations that same data, in real time. This new outsource all citation processing. caboodle — T2 Flex is the generation parking system offers Often, there is separation of data and one solution that unifies all significant benefits to the parking systems between the parking office parking data. Who’s parking? industry,” said Mike Simmons, and the vendor, causing problems Where are they parking? CEO and founder of T2 Systems. with data exchange. As part of our unified system, CCS eliminates those How are they parking? complications, making data equally We can tell you. Best of all, accessible to both parking operations you choose the functionality staff and collections staff — in real and services that are right time,” said Simmons. Always ahead of the curve, T2 for you. That’s the power partners with its clients, anticipating to manage parking. trends and developing solutions that help parking managers simplify their processes, and increase their revenues. T2 Systems is headquartered in Indianapolis, Indiana and has virtual offices throughout the United States and Canada. For additional information about T2 Systems, CCS (Citation Collection Services) is a new www.T2systems.com offering designed for clients who outsource Inc. products and services, visit some or all of their collections work. www.T2systems.com. 1007ct_CTShow 9/19/07 10:36 AM Page 52

CT at the Show

Behind the Model Learning Spaces. The always outspoken San Jose State U AVP Mary Jo Gorney-Moreno led a team “reveal” entitled “Building Innovative Formal/Informal Learning Spaces for Collaboration,” and gave attendees a behind-the-scenes look at how project leaders met the challenge of building new high-tech learning spaces and an up-to-the-minute incubator classroom at SJSU. Attendees also learned how the team is reporting their ongoing research to the community. Left to right: Gorney- Moreno, Andrew Milne (Tidebreak; www. tidebreak.com), and Menko Johnson (SJSU). See the action at www.campustechology.com/summer07/recordings. HPC and the CIO. How does high performance computing change campuses? MIT’s VP of IS/IT Jerry Grochow led an all-star CIO panel in an eye- opening discussion of the true impact. Left to right: Grochow, Betty Leydon (Princeton), Marilyn McMillan (New York University), and Jeff Huskamp (University of Maryland-College Park).

Exhibits for All. Attendees thronged to an exhibit hall chock-full of technologies for every possible campus application. Demos abounded!

Ad-Hoc Leadership Groups Work! The members of the “Santa Fe Women” shared with both female and male session attendees how the successful networking group has impacted their careers and lives. Left to right: Carrie Regenstein (Carnegie Mellon), Anne Moore (Virginia Tech), Kathy Christoph (U of Wisconsin-Madison), and moderator consultant/author Judith Boettcher.

52 CAMPUS TECHNOLOGY | October 2007 Project4 8/15/07 12:58 PM Page 1

Enrollment, Retention, Advancement We call it ERA

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If you’d like to learn more about how your institution can achieve ERA success, please visit us at www.jenzabar.net/ERA_Success.htm

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CT at the Show

Campus Tours That Wow. Precon- ference attendees were treated to tours of cutting- edge technology applications on the University of Maryland-College Park campus. Hosted by UM’s VP and CIO Jeff Huskamp, along with Manager of Learning Technologies Chris Higgins and a veritable army of UM’s IT leaders and innovators, the half- day tour took attendees for a ﬁrst-hand, hands-on look into the classrooms, research labs, and high- tech buildings that help make UM one of the nation’s most tech-advanced campuses.

MISSED CAMPUS TECHNOLOGY 2007? Head to the follow-on fast-track immersive workshops at the Campus Technology Winter 2007 “LEADERSHIP IN PRACTICE” conference, Dec. 10-12 in San Francisco, CA. See page 59 and visit www.campustechnology. com/winter07 for more information.

54 CAMPUS TECHNOLOGY | October 2007 Project11 6/12/07 11:54 AM Page 1

THE CANON INITIATIVE:

OUR COMMITMENT TO EDUCATION

YOUR ONE-STOP SOLUTION FOR ALL OF YOUR INSTITUTIONAL NEEDS. LESSON ONE: CONTACT US. Email: [email protected] For quotes, fax request to: 516-328-4829 or www.usa.canon.com/educationalsales Together Canon and Windows Vista are streamlining the way you capture, view, share and print high-quality photos. It’s the new vision for digital imaging. Visit our website for more information.

©2007 Canon U.S.A., Inc. Canon is a registered trademark of Canon Inc. in the United States and may also be a registered trademark or trademark in other countries. IMAGEANYWARE is a trademark of Canon. All rights reserved. Viewscreen and printer output images simulated. 1007ct_CTSolutions 9/19/07 10:38 AM Page 56

CTSolutions The latest releases, services, and new product versions

Ultraportable Notebooks

Lenovo has introduced the ThinkPad X61 and X61s notebooks, featuring a new integrated pop-

up antenna that improves broadband wireless throughput by more than 30 percent, while increas-

ing the range over previous models. Several connectivity options, such as WWAN, WLAN with

802.11n technology, Gigabit Ethernet, Bluetooth, or modem, are available on select

models. The X61s (pictured) has a 12-hour battery life (11 hours for the X61), and

a new Battery Stretch control feature allows users to gain up to 15 percent longer battery

life by temporarily disabling select functions in the Power Manager ThinkVantage software. New

32-byte hard drive password protection and optional I/O port disablement capabilities provide improved security. The

ThinkPad X61 and X61s notebooks start at approximately $1,484 and $1,474, respectively. www.lenovo.com.

Enhanced Fundraising Services

Information management systems provider Datatel has introduced Colleague

Advancement, a software solution for fundraising executives, business development

officers, and alumni relations directors. The system includes constituent manage-

ment (records and tracks detailed donor, alumni, organization, and relationship

information); contribution management (processes pledges, gifts, matching gifts,

recurring donations, and auto-pay pledges); communications management (cre-

ates and tracks personalized incoming and outgoing communications); campaign

management and analysis (includes automatic managing, tracking, and analyzing of results); and reporting and data analy-

sis. Contact company for pricing. www.datatel.com.

Customizable Clicker

Interactive learning system provider Qwizdom has released the Q2 radio frequency remote. The Q2

uses a three-row custom e-Ink display that supports display of three-digit numbers, right/wrong feed-

back, and low battery and mode indicators. It allows a number of question types, including multiple

choice, numeric, yes/no, true/false, and rating-scale. The remote overlay can be customized with a

school mascot and colors. Pricing starts at $950 for a 16-remote system. www.qwizdom.com.

56 CAMPUS TECHNOLOGY | October 2007 Project4 6/29/07 10:36 AM Page 1

BREAK THE CYCLE. The HP BladeSystem c-Class, featuring efficient Dual-Core AMD Opteron™ processors, helps free I.T. from the cycle of server management. It’s equipped with HP’s exclusive Insight Control Linux Edition, a comprehensive blade management and deployment package built specifically for Linux. Manage multiple servers and infrastructures while automating routine tasks, giving you more time to spend on the tasks that can really benefit your campus.

Call 1-866-812-9604 Set I.T. Free Visit www.hp.com/go/bladesamdhed6

Linux is a U.S. registered trademark of Linus Torvalds. AMD, the AMD Arrow logo, AMD Opteron, and combinations thereof are trademarks of Advanced Micro Devices, Inc. The information contained herein is subject to change without notice. © 2007 Hewlett-Packard Development Company, L.P. 1007ct_CTSolutions 9/19/07 10:38 AM Page 58

CTSolutions

Integrated E-mail and Data Security

Proofpoint, a provider of integrated e-mail security and data loss prevention solutions, has announced Proofpoint 5, a

single-appliance solution for defending against inbound spam and viruses, preventing leaks of confidential and private

data, encrypting sensitive information, and analyzing messaging infrastructures. Powered by a new, unified appliance

architecture, Proofpoint 5 boasts enhancements such as more powerful administrative features, advanced data loss pre-

vention capabilities, and high-

performance protection against

message-borne threats. The Proofpoint platform can be deployed as a hardware appliance, virtual appliance, software,

or the recently announced hosted service Proofpoint on Demand. Appliance pricing starts at $6,750 plus annual user

license fees. www.proofpoint.com.

Digital Media Tool for Faculty

Cdigix, a provider of digital educational services to the college marketplace, has unveiled C-Labs: Faculty Edition (current-

ly in beta), a digital education tool for incorporating rich audio and video media into classroom study. Instructors can choose

to post audio or video media onto the platform, or utilize the product’s demonstra-

tion module, which offers access to more than 120 pieces of preexisting content.

It also offers podcasting capabilities, allowing campus-produced content to be

posted in non-encrypted audio and video formats, and then played back on a stu-

dent’s computer or transferred to a mobile device. Priced per media title; free trial

available for faculty users. www.cdigix.com.

Plagiarism Prevention

Blackboard, a provider of educational enterprise software and services, has announced SafeAssign, a new plagiarism pre-

vention service. SafeAssign checks papers and assignments (submitted via the Blackboard Learning System) against infor-

mation on the internet as well as several different databases, including: the ProQuest ABI/Inform database (www.

proquest.com); institutional document archives containing all papers submitted to SafeAssign by users in their respective

institutions; and a global reference database of papers voluntarily submitted by students and faculty. SafeAssign is currently

available at no additional cost to all enterprise licensees of the Blackboard Learning System. www.blackboard.com.

58 CAMPUS TECHNOLOGY | October 2007 CTConfAdOct 9/19/07 8:59 AM Page 59

Early December 10-12,2007 Westin San Francisco Bird Rates! Market Street Hotel Register by

November$ 2 to SAVE 100 Put Technology Leadership into Practice Campus Technology’s Fast-track Immersive Workshops

Education technology professionals who will benefit from this highly informative event:

CIOs, CISOs, CTOs, VPs of Technology IT Directors /Managers Academic Computing Directors / Managers Administrative Computing Directors / Managers Instructional Technologists, Deans, Department Chairs Media and Library Services Directors / Managers Those interested in advancing their IT leadership skills

A Wealth of Ideas 1 in Just 2 /2 Days of Intensive Sessions for ED Tech Leaders

Maximize Potential in These Vital Technology Areas

Social / Academic Collaboration – Leading Change in Social Collaboration Environments Globalization – Going Global: Advance Your Institution via a Winning Worldwide Learning Initiative eLearning – Leading the Pack Through eLearning Excellence Business Intelligence – Mastering the Art of Business Intelligence Security – Your Golden Rings to Authentic Security Leadership Assessment – Assessment: Accountability and Credibility on A Valuable Immersive Experience Your Own Terms Join us for two full-day, in-depth workshops that provide access to technology IT Leadership – Preparing for an experts, tools, and additional resources that will help you effectively IT Leadership Role: Your Path to customize and develop your campus IT action plans and strategies. Success Teaching & Learning Technology – High-Tech Learning Spaces that A Comprehensive and Insightful Succeed and Engage Learning Process Participate in three progressive information-sharing and hands-on segments during each workshop: Morning technology focus ‘crash course’ delivered by technology leaders and experts Midday panel discussion and interaction with a cross-section of peers sharing their successes and challenges Afternoon working session with panelists, the track leader, and colleagues to help you create an effective action plan suited to your unique situation

December 10-12,2007 Westin San Francisco Market Street Hotel CTConfAdOct 9/19/07 8:59 AM Page 61

Network with World-Class Experts and Peers to Build Your Knowledgebase

Direct Access to Top-Notch Experts and Technology Leaders

Dave Wells Joel M. Smith The Data Warehousing Institute Carnegie Mellon University Julian Lombardi Susan Ambrose Duke University Carnegie Mellon University Steve Acker Richard E. Mayer Ohio State University University of California-Santa Diane E. Beck Barbara University of Florida Mary Jo Gorney-Moreno John Camp San Jose State University Wayne State University Menko Johnson Joy R. Hughes San Jose State University George Mason University

Visionary REGISTRATION PACKAGE INCLUDES:

Keynotes 1 2 /2 Days of Drill-Down Technology Classrooms John W. (Jack) McCredie Workshops Poster Sessions UC-Berkeley Keynote, Wrap-Up, Tuesday Leadership James Boyle and Closing Sessions Luncheon Duke University Access to Exhibit Hall Refreshment Exhibit Hall Wine and Breaks All for only Cheese Reception $ 499 * Advantageous *Early Bird Savings: Sign up before November 2 and Networking pay only $499 for registration. That’s $100 in savings! Opportunities Group Packages: Groups of five, ten or more attendees who register at the same time will now realize great savings. Early bird Lunch on the Town savings also apply! See the registration form for more details. Birds-of-a-Feather Luncheon Exhibit Hall Wine REGISTRATION DEADLINES: and Cheese Reception Early Bird Discount Deadline: November 2 Networking Dinners Online Registration Deadline: December 4

December 10-12,2007 Westin San Francisco REGISTER ONLINE: Market Street Hotel www.campustechnology.com/winter07

Registration Form Step One: Type or print your information Step Three: Demographic Questions Please tell us where you work: First Name 4-year college 2-year college Last Name Vocational institution Title Government organization Other (please specify) ______Institution/Company How did you hear about Campus Technology 2007? Received brochure in the mail (Please indicate priority code on mailing label ______) Mailing Address Saw brochure in Campus Technology magazine Campus Technology eNewsletter City State/Province Zip/Postal Code Campus Technology website

Country Conference e-mail From colleague/co-worker Day Phone Fax My association sent me Other publication E-mail* Please indicate your primary role: *Required! (Please print this ID very clearly. We send last minute Top Level Non-IT Executive (Chancellor, Provost, President, VP,CAO, etc.) confirmations and announcements via e-mail.) Top-Level IT Executive (CIO, CTO, VP,etc.) Your e-mail address is used to communicate with you about your conference IT Director/Manager - Academic Computing registration, related products and services, and offers from select vendors. Refer to our Privacy Policy, http://www.1105media.com/privacy.aspx, for IT Director/Manager - Administrative Computing additional information. Administrative Mgmt (Dean, Dept. Chair, Director) Faculty Member (Professor, Adjunct, Instructor) Attendee Networking – Yes, I want to participate Media/Library Services Other ______

Step Two: Choose Your Package Do you evaluate, recommend, specify, or approve the acquisition of technology products and services? Single Package Early Bird Regular Yes No Through Nov. 2 After Nov. 2

1 Conference Registration (2 /2 days) $499 $599 Step Four: Send in Your Registration MAIL registration with full payment to: Campus Technology Winter 2007, Group Packages 1277 University of Oregon, Eugene, OR 97403-1277 or, if you use For Group Registrations, please call Sara Ross at 972.934.9525 a credit card, FAX your registration to: 1.541.346.3545. Early Bird Regular Through Nov. 2 After Nov. 2 You may also register ONLINE through our secure website at Group 5 Pak $2200 $2500 www.campustechnology.com/winter07 Group 10 Pak $4200 $5000 If you would like to use a Purchase Order to register, please contact Gretchen Duerst, Conference Services coordinator at 1.800.280.6218 or Total Fee $______1.541.346.3537 to make arrangements.

Check Enclosed (payable to 1105 Media/Campus Technology 2007) Step Five: Select Your Sessions Online After receiving your confirmation code, you may go to the registration page at Credit Card Visa MasterCard AMEX Discover Card www.campustechnology.com/winter07 and enter your code. Then select the conference tracks that you are interested in attending. This will help us in Number Expiration Date planning logistics; however, it is not binding nor required. Transfer/Cancellation Policy: You may substitute another person in your place Your Signature for Credit Card any time prior to the event. If you must cancel, your fee will be returned, less a $50 cancellation fee, as long as your cancellation is in writing and postmarked no later than November 2, 2007. Address if Different From Above Questions? Registration Information: 1.800.280.6218 or 1.541.346.3537 E-mail: [email protected] Web: www.campustechnology.com/winter07 1007ct_index 9/20/07 9:24 AM Page 63

Advertiser Index

>> Sales Contact ADVERTISER/URL PAGE Atomic Learning ...... 27 Information www.atomiclearning.com/highed Barix Technology, Inc...... 28 www.barix.com Wendy LaDuke Campus Technology Winter 2007 ...... 59-62 Publisher www.campustechnology.com/winter07 P 949-265-1596 Canon Realis ...... 17 C 714-743-4011 www.usa.canon.com/details [email protected] Canon Initiative ...... 55 www.usa.canon.com/educationsales Navid Davani CDW-G ...... C4 Western Region www.cdwg.com Sales Manager Coyote Point Systems ...... 15 www.coyotepoint.com P 949-265-1540 Datatel ...... 7 C 949-337-8441 www.datatel.com [email protected] Dell ...... 31 www.dell.com/campustechQ3 M.F. Harmon eCollege ...... 36 Eastern Region www.ecollege.com Sales Manager Hewlett-Packard ...... 23, 45, 57 P 207-883-2477 www.hp.com/go/HEDMag7 C 207-650-6981 ISI Telemanagement Solutions, Inc...... 40 [email protected] www.isi-info.com Jenzabar ...... 53 Tom Creevy www.jenzabar.net Central Region LG Electronics ...... C3 Sales Manager www.lgcommercial.com P Lumens ...... 11 847-358-7272 www.mylumens.com C 847-971-5621 Microsoft ...... C2-3 [email protected] www.get.live.com/edu/schools Nelnet ...... 42 Lisa Shemet www.nelnetbusinesssolutions.com Southern Region Panasonic Projectors ...... 13 Sales Manager www.panasonic.com/projectors P 603-532-4208 Panasonic Plasma TV ...... 29 [email protected] www.panasonic.com/proplasma PC Mall ...... 47 Deborah Carroll www.pcmallgov.com Advertising Representative Procera Networks ...... 39 P 203-373-9494 www.proceranetworks.com [email protected] Ready2Net ...... 54 www.csumb.edu/ready2net Karyn O’Dell RDT ...... 49 www.hdguard.com Sales Assistant rSmart ...... 56 P 949-265-1512 www.rsmart.com C 714-742-2117 Samsung ...... 21 [email protected] www.samsungpresenterusa.com Sanyo Fisher USA ...... 19 Corporate Headquarters: 1105 Media, 9121 Oak- www.sanyolcd.com dale Avenue, Ste. 101, Chatsworth, CA 91311, www.1105media.com. Seiko ...... 9 www.siibusinessproducts.com Media Kits: Direct your Media Kit requests to Karyn O’Dell, 949-265-1512 (phone), 949-265-1528 (fax), Sprint ...... 41 [email protected]. www.sprint.com/schooldude Reprints: For all editorial and advertising reprints of SunGard ...... 35 100 copies or more, and digital (web-based) reprints, www.sungardhe.com contact PARS International, 212-221-9595 (phone), T2 Systems ...... 51 [email protected], www.t2systems.com www.magreprints.com/QuickQuote.asp. Tegrity, Inc...... 37 List Rentals: To rent this publication’s e-mail or www.tegrity.com postal mailing list, please contact our list manager TouchNet ...... 5 Merit Direct: Jeff Moriarty, 518-608-5066 (phone), www.touchnet.com [email protected], 333 Westchester Ave., South Bldg., White Plains, NY 10604. This index is provided as a service. The publisher assumes no liability for errors or omissions.

campustechnology.com 63 1007ct_index 9/19/07 10:52 AM Page 64

College/Company Index

COLLEGE/UNIVERSITY INDEX University of Delaware ...... 10 Lenovo ...... 56 Arizona State University ...... 28, 30 University of Florida ...... 26 Linux ...... 46, 48 Baylor University (TX) ...... 43-44 University of Georgia ...... 48 Maritz Research ...... 26, 30 Bowling Green State U (OH) . .34, 36, 40 U of Illinois at Urbana-Champaign ...... 12 McAfee ...... 44 California State University-Chico ...... 48 U of Maryland-College Park ...... 52, 54 Microcast Communications ...... 48 Carnegie Mellon University (PA) ...... 52 University of Michigan ...... 12 Microsoft ...... 16, 46 Charleston Southern University (SC) . . .46 University of Missouri ...... 48 Mobile Campus ...... 26 Columbia Southern University (AL) . . . . .12 University of Northern Iowa ...... 14 Moodle ...... 10 Columbia University (NY) ...... 14 University of Notre Dame (IN) ...... 10 Motorola ...... 28, 44 Dartmouth College (NH) ...... 10 University of Texas at Austin, The . . .26, 50 MySpace ...... 34, 40 Drexel University (PA) ...... 12 University of Virginia ...... 48 Nelnet Business Solutions ...... 20 Duke University (NC) ...... 28 U of Virginia College at Wise, The ...... 46 Nortel ...... 14 Florida State University ...... 12 University of Wisconsin-Madison ...... 52 On-Net Surveillance Systems ...... 10 Georgia Institute of Technology ...... 18 USC ...... 10, 48 Oracle ...... 8, 20 Harvard University (MA) ...... 10, 48 Virginia Tech ...... 10, 26, 52 PGP ...... 44 Hofstra University (NY) ...... 48 Wake Forest University (NC) ...... 50 Pingtel ...... 14 Indiana University ...... 14 Wayne State University (MI) ...... 12 Polycom ...... 14 Indiana U-Purdue U Indianapolis . . .32, 34 Wellesley College (MA) ...... 14 Ponemon Institute ...... 44 Long Island University (NY) ...... 20, 22 Proofpoint ...... 58 Macomb Community College (MI) . . . . .22 COMPANY INDEX ProQuest ...... 58 MIT ...... 48, 52 Angel Learning ...... 34 Qwizdom ...... 56 New England School of Law (MA) . . . . .48 Apache ...... 46, 48 Revenue Accelerators ...... 44, 48 New Mexico State University ...... 26 Aruba Networks ...... 48 Sakai ...... 8 New York University ...... 52 Blackbaud ...... 14 Second Life ...... 10 Northern Illinois University ...... 16, 18 Blackboard ...... 58 Secure Computing ...... 46 Northwestern University (IL) ...... 12 Bluesocket ...... 14 SIPfoundry ...... 14 Ohio University ...... 48 Bradford Networks ...... 48 Smart Technologies ...... 16 Princeton University (NJ) ...... 52 Brix Networks ...... 12 Stamats ...... 8 Queen's University (ON) ...... 10 CashNet ...... 20, 22 StillSecure ...... 48 Salve Regina University (RI) ...... 38 Cdigix ...... 58 Sun Microsystems ...... 44 San Diego State University ...... 14 CDW-G ...... 44, 46 Symantec ...... 44 San Francisco State U (CA) ...... 38, 40 ChaCha ...... 14 TeamUp Mobile ...... 26 San Jose State University (CA) ...... 52 Datatel ...... 14, 22, 56 Technorati ...... 34 Stanford U (CA) ...... 12, 33, 36, 38, 48 E&I Cooperative Purchasing ...... 14 Tegrity ...... 16, 18 State U of New York-Maritime College . .12 Enterasys Networks ...... 46 Tidebreak ...... 52 Texas A&M University ...... 14 Epsilen ...... 34, 36, 40 TouchNet ...... 20, 22 Troy University (AL) ...... 22 eTapestry ...... 14 Verizon Wireless ...... 28, 30 UCLA ...... 48 Facebook ...... 34, 40 Vontu ...... 44 University of Arkansas ...... 48 Fortinet ...... 48 Websense ...... 44 University of British Columbia ...... 48 Higher One ...... 22 Xirrus ...... 46 University of California-Berkeley . . . .12, 48 History Channel, The ...... 12 Xythos Software ...... 38 University of Colorado-Boulder ...... 48 Kuali ...... 8 Youth Trends ...... 26

Campus Technology (ISSN 1553-7544) is published monthly by 1105 Media, Inc., 9121 Oakdale Avenue, Ste. 101, Chatsworth, CA 91311. Periodicals postage paid at Chatsworth, CA 91311-9998, and at additional mailing ofﬁces. Complimentary subscriptions are sent to qualifying subscribers. Annual subscription rates for non-qualiﬁed subscribers are: US/Canada $24.00 (US funds), rate for International $75.00 (US funds). Subscription inquiries, back issue requests, and address changes: Mail to: Campus Technology, P.O. Box 2064, Skokie, IL 60076-9531, e-mail [email protected] or call 866-293-3194 for US & Canada; 847-763-9560 for International, fax 847-763-9564. POSTMASTER: Send address changes to Campus Technology, P.O. Box 2064, Skokie, IL 60076-9531. Canada Publications Mail Agreement No: 40039410. Return Undeliverable Canadian Addresses to Circulation Dept. or DHL Global Mail, 7496 Bath Rd Unit 2, Mississauga, ON, L4T 1L2, Canada. © Copyright 2007 by 1105 Media, Inc. All rights reserved. Printed in the USA. Reproductions in whole or part prohibited except by written permission. Mail requests to Permissions Editor, c/o Campus Technology magazine, 9121 Oakdale Ave., Ste. 101, Chatsworth, CA 91311; e-mail: [email protected]. The information in this magazine has not undergone any formal testing by 1105 Media, Inc., and is distributed without any warranty expressed or implied. Implementation or use of any information contained herein is the reader's sole responsibility. While the information has been reviewed for accuracy, there is no guarantee that the same or similar results may be achieved in all environments. Technical inaccuracies may result from printing errors and/or new developments in the industry.

64 CAMPUS TECHNOLOGY | October 2007 Project3 9/12/07 9:52 AM Page 1

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TechKnowledgy Take a break and test your IT smarts

October 2007 | by myles mellor Across 1 2 345 678 9 10 1. SMS 11. A while back 11 12 13 14

12. Type of command 15 16 17 13. Operate 18 19 15. Referring to a source 16. E-mail user’s bane (2 words) 20 21 22 23 24 25

19. Parisian gold 26 27 28 29 20. New form 30 31 32 33 34 35 36 22. 20th-century tech innovation, for short 37 38 23. Schedules 39 40 41 42 26. Approves 43 44 45 46 27. ___3 29. Caesar’s digraph 47 48 49 30. Subject line intro 50 51 31. Doctorate 52 53 54 55 32. Scrambles information 37. Promotions now heading to 56 cell phones (see page 25) 57 58 59 38. Spat 39. Bring in data 3. Type of wireless hack (see page 46) 34. Data disc 40. Networking giant 4. Comes before the chicken? 35. Assume 43. Global finance group 5. Unix shared-object filename extension 36. Campus texts provider 46. Energy ___, environmental program 6. Secure wireless infrastructure 38. Unified threat management supplier 47. Information-recording technology provider (see page 46) 41. Believer suffix 50. Military leave, abbr. 7. Jump the ___ 42. Vehicle 52. It combines the ePortfolio with 8. Sign, as in a contract 44. Heavy on the bling social networking (see page 34) 9. Protect 45. Loudspeaker system 54. Key concern for university tech pros 10. ___ and whistles 48. Grappled 56. Preceding period 14. Yes, in Madrid 49. Gets nosy 57. Stroke makers 17. Budget focus 50. Data escapement 58. Jump ___ the chance 18. Card in, cash out 51. Operation, for short 59. Take apart to analyze 21. Only just managed to get 53. Financial performance measure Down 24. Aural organ 55. Up until now 25. Telecommunications giant 1. Web trends watcher (see page 34) Stumped? Log on to: 2. Content services provider 28. Basis of P2P www.campustechnology.com/ (see page 38) 33. ___ and bolt mcv/crossword/ for solution.

66 CAMPUS TECHNOLOGY | October 2007 Project1 2/15/07 10:23 AM Page 1

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