BFS Cargo E-Newsletter

Vol. 7/2014 Handling with CARE…Customer ∙ Attentive ∙ Responsive ∙ Efficient

Dear Friends, “BFS Cargo Welcome to the July edition of the BFS Cargo E- continues to Newsletter. invest in our facility to BFS Cargo continues to invest in our facility to improve improve the the service that we can offer you all. As I write this we service that are installing another 3 Vertical Carousel units in the we can offer Cargo Terminal. These will help us serve Customer with you all” small shipments even quicker than we can today as the David Ambridge retrieval of these pieces becomes automated. Some General Manager - Cargo photos of the installation are included in this edition.

We will continue to invest more as we wait for AOT to finally give us approval to build another Cargo Terminal. We have been waiting 3 years already and I am sure that you, our Customers, are as frustrated by this delay as we are in BFS. The most consistent criticism of BFS on our regular Customer Surveys is traffic congestion in front of the building. As I have said before BFS is powerless to do anything about this until we get more Doors and the new Cargo Terminal.

The E-AWB Conference in Geneva was a huge success for IATA. We finally seem to be gaining momentum on this very important issue and that is great to see. To further support this as BFS I will be partnering with 2 E-Portal companies and putting a link to them on our Website. These companies both provide E-AWB services at a minimal cost. This will help all the SME Forwarders to adopt without investing in IT systems for themselves.

ACC3 came into effect on July 1st and as most of you know BFS was ready and had already gained our RA3 Validation from the EU Commission. Security in our Industry will only ever increase and BFS will always be at the forefront of this to ensure none of our Customers are adversely affected.

BFS Cargo E-Newsletter Vol.7/2014 www.BangkokFlightServices.com

BFS Cargo E-Newsletter

2 more Dual View X Ray machines arrived and are installed. We now have 5 of the most modern machines that can be bought in our facility and we have 2 more being shipped to us right now. This is another significant investment from BFS in Security.

Cargo volumes remain static and show little or no signs of real growth. Let’s all hope that as the political situation in calms down we can see some growth in the 4th quarter of this year.

I hope you enjoy this month’s edition

Regards, David Ambridge General Manager – Flight Services Cargo (WFS affiliate)

BFS Cargo E-Newsletter Vol.7/2014 www.BangkokFlightServices.com

BFS Cargo E-Newsletter

Don Muang International Cargo Operations

BFS Cargo has been operating an International Cargo Terminal at the Don Muang Airport for almost 2 years since October 2012. Although the Don Muang Airport is considered a “Low Cost Carrier” operation, BFS Cargo strives and delivers world class standards to those operating LCC carriers flying into/out of Don Muang.

We are a 24 hours operation open 7 days a week to provide John Yep Director – Cargo Service support to the and Freight Forwarders whenever required. Delivery

Document Department Weight Scale

Custom cargo inspection for Export shipment Custom cargo inspection for Import shipment

Export Warehouse Import Warehouse Transshipment Warehouse

BFS Cargo E-Newsletter Vol.7/2014 www.BangkokFlightServices.com

BFS Cargo E-Newsletter

Forklift and Dolly Weight Scale for Pallet or ULD / Donkey

X – Ray equipment

Our Customer Airlines are:

Thai AirAsia (FD) is a joint venture of Malaysian low-fare AirAsia (Thai Air Asia) and Thailand's Asia Aviation. It serves AirAsia's regularly scheduled domestic and international flights from Bangkok and other cities in Thailand.

Indonesia AirAsia (QZ) is a low-cost airline based in Jakarta, Indonesia. It operates scheduled domestic, international services and is an Indonesian associate carrier of Malaysian low-fare airline AirAsia. Its main base is Soekarno- Hatta International Airport, Jakarta.

BFS Cargo E-Newsletter Vol.7/2014 www.BangkokFlightServices.com

BFS Cargo E-Newsletter

AirAsia Berhad (AK) is a Malaysian low-cost airline headquartered in Kuala Lumpur, . It has been named as the world's best low-cost airline, and a pioneer of low-cost travel in Asia.

Thai AirAsia (XJ) is Thailand’s first long-haul low-cost airline, will take to the skies in June 2014. After putting off the launch previously planned for the first quarter, Thai AirAsia X will launch its maiden service from Bangkok to Incheon, on June 17 and then kick off regular flights to ’s Narita airport in and around July.

Thai Lion Air (SL) is a Thai low-cost airline, operating with Thai partners as an associate company of Lion Air based in Indonesia. The carrier operates from Bangkok's Don Muang International Airport, with plans to serve domestic and international scheduled flights from other cities in Thailand. Its head office is in the Don Muang District, Bangkok.

Daily tonnage handled is approximately

Tonnage at DMK (KGS)

2012 2013 2014 Cargo (Oct- Dec) (Jan - Dec) (Jan - May)

Import 230,335 948,109 308,677

Export 1,416,672 3,619,829 1,847,638

Transhipment 1,892,149 11,108,802 4,518,285

We have a dedicated work force of 26 staff. • Warehouse 15 staff • Document 11 staff

John Yep Director Cargo Service Delivery Bangkok Flight Services- Cargo

BFS Cargo E-Newsletter Vol.7/2014 www.BangkokFlightServices.com

BFS Cargo E-Newsletter

BFS Cargo Update

BFS Tarmac Protection (BTP) and BFS Import Care (BIC)

In order to continue offering customers the highest quality service for both imports and exports BFS cargo is adding to it’s range of specialcare services with two new import care solutions for temperature sensitive cargo giving customers a variety of options to help assure optimal conditions for there goods are maintained.

BTP: BTP or tarmac protection is just that airside protection from the extreme elements seen in Thailand, whether it be the year round 40-50 degree heat regularly experienced on the tarmac or the torrential rains seen during the monsoon season BTP offer a cover solution which protects cargo from the aircraft to the terminal with minimal fuss or delay.

BIC:

BIC or Import care is a complete solution for imported perishables while waiting for customs clearance and collection at BFS cargo. Incorporating the tarmac cover (BTP) Import care offer a complete and personalized monitoring and supervision service from the moment the shipment is unloaded from the aircraft right up until it is picked up by the clearing agent.

BFS Cargo E-Newsletter Vol.7/2014 www.BangkokFlightServices.com

BFS Cargo E-Newsletter

BIC services include: • Tarmac cover protection • Escorted supervision from aircraft to cargo terminal • Supervised ULD breakdown inside a temperature controlled environment • Storage supervision and temperature monitoring • Personalized handling based on customer requirement • Photo record of key stages in the service • Full shipment report including data logger temperature graph

Import care also offer a range of additional services catering to individual shipment needs providing customers with a complete package solution and piece of mind.

BFS Cargo E-Newsletter Vol.7/2014 www.BangkokFlightServices.com

BFS Cargo E-Newsletter

BFS handled EK Charter Flight

Again, BFS in cooperation with Emirate Sky Cargo had a special handling of Live Giraffe which were delivered from Johannesburg to Bangkok. These 39 Giraffes were came in by EK9761, operated with aircraft type B777 F, in early morning of Wednesday, 9th July with 13 Cages, weight around 19,500Kgs.

The delivery of Giraffes started at 0600AM, with all related parties’ support and cooperation, the delivery can be successfully completed at 0900AM. We would like to specially thank to all concerned who involved with this mission and made it achieved with smooth handling.

We handle the delivery of live animals through our Cargo Terminal and with special care in every steps of handling, both BFS Ramp and cargo Team are proud to be the choice that the Airlines to rely on.

CCM team Email: [email protected] Tel: 02 131 5555 Ext. 5611-14, 5523, 5625

BFS Cargo E-Newsletter Vol.7/2014 www.BangkokFlightServices.com

BFS Cargo E-Newsletter

Latest News

Bangkok Flight Services Participate in the Emergency Exercise of the Year 2014

On the 4th of July 2014, Bangkok Flight Services (BFS) participated in a Full Scale Emergency Exercise of the year 2014 (SEMEX – 14) organized by the Public Company Limited (AOT) which took place the area of Runway C between Taxi Way C8 and C10 from 02:00 am onwards by having Khun Mekin Petplai, President of AOT to preside over the opening ceremony.

This year’s exercise, in accordance with Chapter 1 of Emergency plan, was a mock-up case of an aircraft accident at the Suvarnabhumi Airport. The scenario involved an Airbus 300 - 600 carrying 250 passengers and crew members unexpectedly experienced hydraulic problems while prepared for landing. The aircraft slid off a runway due to the uncontrolled of the direction by the captain causing the damage to the aircraft’s front right wheel, fuselage and engine which led to bursting into flames. Two passengers were killed from this incident. The exercise involved many organizations within Suvarnabhumi Airport such as Department of Civil Aviation, Aeronautical Radio of Thailand Ltd, International etc. There were over 500 personnel participating in this activity.

BFS is honored and pleased to be a part in this emergency exercise procedures together with the relevant organizations to encourage understanding and familiarity to locals as well as to ensure that the different units involved follow the emergency procedures correctly to maintain the effectiveness of the plan and to minimize the effects of an emergency, particularly in saving lives and maintaining aircraft operations. This emergency exercise is in accordance with the standards of the International Civil Aviation Organization (ICAO) requiring a conducting of a partial exercise at least once each year.

BFS Cargo E-Newsletter Vol.7/2014 www.BangkokFlightServices.com

BFS Cargo E-Newsletter

BFS Organised “Muanjai in Chaingmai” Weekend with Customers

During the past 27-28 June 2014, BFS organized “Muanjai in Chaingmai” in Chiangmai for all Airlines and cargo customers, for the purpose of strengthening up a good relationship between customer airlines and BFS, in the friendly relaxing atmosphere as well as to thank the customers for the positive and continuous relationship with BFS.

The group departed Suvarnabhumi Airport in the morning of the 27th June 2014 to Chiangmai with . Once arriving at Chiangmai, the group had a tour of Chaingmai International Airport and Chiang Mai Air Traffic Control Centre before leaving for Holiday Inn Chiangmai located by Mae Ping river. After arriving at the hotel, the guests were welcomed to lunch with a short presentation on the recent performance and developments of BFS from Khun Stewart Sinclair, BFS Managing Director and the rest of the management of BFS.

In the afternoon, the group were introduced to cultural workshops such as umbrella painting, tie & dye etc. followed by a traditional Lanna (Northern Thai) Style Dinner “Kan Tok” along with the live traditional Lanna and Hilltribe Dance such as Fawn-Lep, and Lisu Tribe show, etc. at Chiangmai Cultural Center. We hope you had fun and great time with us during this trip.

BFS Cargo E-Newsletter Vol.7/2014 www.BangkokFlightServices.com

BFS Cargo E-Newsletter

Total Airline Mishandling in June 2014

MAWB Mishandling Achieve (%)

22,408 5 99.98%

Tonnage handled by BFS in June and from January to June 2014

June 2014 January – June 2014 (Cumulative) Service Types Tonnage Year-on-Year Tonnage Year-on-Year (KGs) Growth (KGs) Growth

Export 14,995,524 6% 91,863,018 12%

Import 8,969,838 3% 54,512,606 3%

Transshipment 3,323,040 -17% 20,731,906 -1%

Total 27,288,402 2% 167,107,530 7%

BFS Cargo Contact Tel: +66 (0) 2 131 5555 Fax: +66 (0) 2 131 5544 Email: [email protected]

BFS Cargo E-Newsletter Vol.7/2014 www.BangkokFlightServices.com