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BBB @ A Glance WHO: BBB of Greater East Tennessee Inc. WHERE: Knoxville Office/Accounting P. O. Box 31377 Knoxville, TN 37930-1377 255 N. Peters Road, Suite A Knoxville, TN 37923 PHONE: 865-692-1600 FAX: 865-692-1590 EMAIL: [email protected] WEB: www.knoxville.bbb.org WHAT: A nonprofit corporation supported by business and professional members ... dedicated to business self-regulation ...through high ethical standards in advertising and selling practices WHY: To limit government regulation of business to safeguard consumer spending ... to provide service not elsewhere available to businesses and consumers ... HOW: Through BBB services and programs, including · Business reliability reports · Reports on charitable organizations · Business/consumer dispute resolution · Binding arbitration · Advertising review · Business/consumer alerts and warnings · Business/consumer education · Accredited business identification BBB Sponsorship – Accredited Participants DIAMOND: Jewelry Television Cellular Sales PLATINUM: 640 Nissan Pilot Corporation Ruby Tuesday GOLD: Advance Auto Parts ATC (All Types Construction ) Clayton Homes Inc. ORNL Federal Credit Union Silver: Cadillac of Knoxville NHC/Healthcare O’Reilly Auto Parts Regions The Inn at Christmas Place Bronze: Boat N RV SuperCenter Cabins USA Champion Chevrolet – Cadillac, LLC Clayton Autos, Inc. Fowler's Furniture, Inc Free Service Tire Company, Inc. Half-Off Depot, Inc. Hidden Mountain Resort Mountain Laurel Chalets, Inc Rusty Wallace Ford Rusty Wallace Toyota Smart Auto, Inc. Top gun Customz WOW BBB OF GREATER EAST TENNESSEE BOARD OF DIRECTORS Fiscal Year October 1, 2012 - September 30, 2013 (11-29-12) OFFICERS Chair: Mike Comer President/CEO: Jerry Tipton Chair-Elect: Dennis Pritchett Treasurer: Terry Smith Secretary: Norma Owens BOARD OF DIRECTORS Lee Austin Doug Ford Dennis Pritchett Advance Auto Parts, Inc. NHC Health Care, Ft. Free Service Tire Sanders Company, Inc. Allan Bartlett, Sr. First American Bank Bonita Fowler (Retired) Fowler’s Furniture, Inc. Mark Proffitt Meco Corporation Myron Bernard Dale Grubbs Bachman-Bernard Knoxville Utilities Board Kristin Seabrook Auto Mall Pilot Travel Centers, LLC Becky Hoag Brad Blackwell HomeFirst Agency, Inc. Max Shell Wood Properties, Inc. Covenant Health Tom Hodge Steve Chancey Cadillac of Knoxville Craig Shields Chancey & Reynolds, Inc. Jewelry Television Clay Kearley Bruce Cliff ORNL Federal Credit Glenn Siler Brandon’s Awards & Union Knoxville TVA Employees Engraving Credit Union Chris Kirkland, Mike Comer Gouffon Moving & Storage Terry Smith Citizens National Bank Company, Inc. AAA East Tennessee Diana Condon Jeff Knight Ron Tilley Knoxville News Sentinel Cherokee Distributing Tilley Lenoir City Company, Inc. Don Dare John Trotter WATE-TV 6 Michael LaCasse Trotter, Incorporated Ruby Tuesday Susanne Davis Dave Tussey Susanne Davis, CPA Norman Majors Scripps Networks University Health System, Leon Downey Inc. Ron Wiggs Pigeon Forge Department Enrichment Federal Credit of Tourism Ray Ogle Union The Inn at Christmas Place Mike Fleenor Legal Counsel: Fleenor Security Systems Norma Owens Temp Systems, Inc. Beecher Bartlett, Jr. Tracy Flynn Kramer, Rayson, Leake, Home Federal Bank of Rodgers & Morgan Tennessee OF GREATER EAST TENNESSEE STAFF 2013-2014 Administration Accredited Business Development JERRY TIPTON FRED HARREL President/CEO Vice President/Development JANICE SHARP TAMMY JONES Administrative Assistant Accredited Business Coordinator WILLIAM CARRIGAN SHARON LONG Territory Supervisor Vice President/Finance MIKE HOUSTON BBB Arbitration/Mediation Territory Supervisor ROSE LASHER Executive Director JAMES PATERSON Territory Supervisor Operations JEANIE HOSKINS Vice President/Operations KATHY FRANK Consumer Specialist PAULETTE FRAZIER Consumer Specialist ACCREDITED BUSINESS DIRECTORY 2013 Accountants 2332 News Sentinel Drive 11032 Farr Road Comfort Zone Heating & Premier Services Group, Alternators & Seymour, TN 37865 Novinger, Ball & Zivi, PC Knoxville, TN 37921 Knoxville, TN 37934 Air Inc. Generators - Auto (865) 577-2738 Exact Tax, Inc. 4110 Sutherland Avenue (865) 342-6450 (865) 675-3474 2705 Highland Circle 333 Troy Circle, #P Repair 1056 S. Cumberland Street Knoxville, TN 37919 Kodak, TN 37764 Knoxville, TN 37919 Butler Animal Clinic (865) 584-1184 (865) 933-6095 (865) 558-5711 7545 Oak Ridge Highway Morristown, TN 37813 Advertising Agencies & Air conditioning & Quality Auto Electric, Inc. Knoxville, TN 37931 (423) 587-1040 Counselors Heating Contractors - 607 Business Park Lane Pugh CPAs Gent Heating & Cooling (865) 531-7311 Residential Air Conditioning Knoxville, TN 37932 315 N. Cedar Bluff Road, 5635 Maloneyville Road Gillespie Financial & Tax Conway Marketing Systems - Cleaning (865) 777-0716 #200 Corryton, TN 37721 Cherokee Hospital for Service Communications Adkins Heating & Air Knoxville, TN 37923 (865) 603-4328 Animals 3611 Western Avenue 6400 Baum Drive Conditioning Duct Doctor USA of Quality Auto Electric, Inc. (865) 769-0660 708 Cherokee Road Knoxville, TN 37921 Knoxville, TN 37919 144 Orchard View Road Knoxville, LLC P. O. Box 23556 Grissom Heat & Air Johnson City, TN 37604 (865) 974-9674 (865) 588-5731 Oliver Springs, TN 37840 6752 Bonneville Drive Knoxville, TN 37933 Susanne Davis, CPA 6612 Brackett Road (423) 928-7272 (865) 435-4822 Knoxville, TN 37931 (865) 777-0716 Kroeger-Miller CPA, LLC P. O. Box 961 Morris Creative Group Knoxville, TN 37938 (865) 938-7776 Seymour, TN 37865 (865) 922-9401 Countryside Veterinary 10710 Murdock Road, Suite 555 W. Jackson Avenue Advanced Heating & Air (865) 573-2785 Aluminum Fabricators Services 105 Knoxville, TN 37902 8616 Asheville Highway Air Duct Cleaning Harris Heating & 2930 Little Dug Gap Road Knoxville, TN 37932 (865) 637-9869 Knoxville, TN 37924 Warren & Tallent CPA's, Refrigeration Anderson Aluminum Louisville, TN 37777 (865) 909-0102 (865) 933-5538 Elite Air Duct Cleaning, Inc. PLLC 1390 Oak Grove Road 1713 Tipton Station Road (865) 983-3155 Strategic Placement Group 73 W. Norris Road 135 S. Main Street Madisonville, TN 37354 Knoxville, TN 37920 Accountants - Certified 10368 Wallace Alley Street, Advantage Air Norris, TN 37828 Decatur, TN 37322 (423) 442-5039 (865) 609-8672 Morristown Animal Public #5 673 River Divide Road (865) 437-7236 (423) 334-5667 Hospital, PC Kingsport, TN 37663 Sevierville, TN 37876 Hylton Heat and Air, LLC Ambulance Service 936 Dr. Martin Luther King, Coulter & Justus, PC (423) 343-4111 (865) 230-3332 Elite Air Duct Cleaning, Inc. Warren & Tallent CPA's, 2020 Arch Rock Drive Jr., Parkway 687 Emory Valley Road, P. O. Box 1245 PLLC Sevierville, TN 37876 First Call Ambulance Morristown, TN 37813 Suite A Advertising Specialties Affordable HVAC Norris, TN 37828 409 N. Cottege (865) 453-6549 Service-East (423) 586-2740 Oak Ridge, TN 37830 106 Little Boulevard (865) 437-7236 Madisonville, TN 37354 2847 John Deere Drive, (865) 481-0385 Downtown Copy Center- Crossville, TN 38555 (423) 442-3890 Jack Frost Heating & Air #101 Northridge Veterinary West (931) 200-7889 Conditioning, Inc. Air Purifying & Knoxville, TN 37917 Clinic Coulter & Justus, PC 8078 Kingston Pike, #124 Warren & Tallent CPA's, 718 S. Old Sevierville Pike, Cleaning Systems & (865) 474-8166 3125 Bristol Highway 9717 Cogdill Road, Suite Knoxville, TN 37919 Air Cool Heating & Air PLLC #C Equipment Johnson City, TN 37601 201 (865) 560-0188 Conditioning, Inc. 606 S. Main Street Seymour, TN 37865 MedicOne Medical (423) 282-2691 Knoxville, TN 37932 2309 Mitchell Street Sweetwater, TN 37874 (865) 573-5777 B-Dry, LLC Response (865) 637-4161 Label Industries Knoxville, TN 37917 (423) 337-5003 4065 Fort Henry Drive 1570 Jackson Love Highway Oak Ridge Veterinary 207 S. Northshore Drive (865) 249-6224 John H. Coleman Company, Kingsport, TN 37663 Erwin, TN 37650 Hospital, LLC Decosimo, LLC Knoxville, TN 37919 LLC (423) 989-3162 (865) 329-0004 513 Oak Ridge Turnpike 800 S. Gay Street, #1919 Acoustical Ceiling (865) 691-5141 Premier Services Group, 814 State Street Oak Ridge, TN 37830 Knoxville, TN 37929 Removal Inc. Knoxville, TN 37902 B-Dry, LLC MedicOne Medical (865) 483-6614 (865) 546-0021 Print Managers 333 Troy Circle, #P (865) 525-5111 4300 Papermill Drive Response ACC Construction, LLC 900 N. State of Franklin Knoxville, TN 37919 Knoxville, TN 37909 2904 Tazewell Pike Village Veterinary Hospital Donna B. Walker P. O. Box 10409 Road, #4 (865) 558-5711 Klink HVAC & Refrigeration (800) 737-2379 Knoxville, TN 37918 2207 E. Broadway Avenue Accounting & Tax Service Knoxville, TN 37939 Johnson City, TN 37604 345 Offutt Road (865) 329-0004 Maryville, TN 37804 402 S. Washington Street (865) 566-3131 (423) 477-8000 Stanley Best Heating & Air, Clinton, TN 37716 John H. Coleman Company, (865) 984-6660 Maryville, TN 37804 Inc. (865) 237-1346 LLC Ammunition (865) 984-5019 Adjusters Southern Signs, Inc. 603 Calderwood Highway 814 State Street 9916 Thorngrove Pike Maryville, TN 37801 Antiques - Dealers MK Russell & Abbott Knoxville, TN 37902 LuckyGunner.Com Harold C. Ward, Jr., CPA, PC ACC Construction, LLC Strawberry Plains, TN (865) 982-4544 2548 Byington Solway (865) 525-5111 448 N. Cedar Bluff Road, 4036 Gap Road P. O. Box 10409 37871 Heartland Antiques & Road #201 Knoxville, TN 37912 Knoxville, TN 37939 (865) 933-4877 Collectibles, Inc. Air Conditioning Knoxville, TN 37931 Quality Heating & Air Knoxville, TN 37923 (865) 584-1500 (865) 566-3131 1441 Winfield Dunn Contractors & Systems (865) 693-1141 2131 E. Center Street (800) 317-9506 The Graphic Station Parkway Kingsport, TN 37664 Jerre B. Gibson,