® Parts List www.pivotalcommware.com Installed on your Window Also Included: Pivotal Commware, Inc. (425) 365-0408 Outdoors Window Indoors

To contact Support: Phone: 1-855-956-2016 : [email protected] Web: https://pivotalcommware.freshdesk.com

(2) Extra rails (1) Window- (1)Allen (1)Removal Troubleshooting with adhesive (1) Rail-mounting (1) Indoor unit tool Help (back side) (1) Outdoor unit (1) Indoor Unit (1) 10’ power prepping wipes wrench tool (with pre- (IDU) With (if needed) (ODU) (IDU) alignment adapter & cable attached rails) pre-attached cling spacer ring

Mount the Rails Mount the ODU HOW TO 1 Select the best window 2 Clean the window 3 4 5 Mount the IDU

Wait 60 minutes after Alignment cling goes inside, SET UP mounting the rails to lined up across from the ODU mount the ODU. that you mounted outside in the previous step. YOUR Adhesive backing has center slit to aid removal.

Use the Speedtest App to Up arrows indicate how to orient rail-mounting PIVOTAL determine signal strength. The back of the wipes tool. packet has cleaning Make sure an outlet is within 10 instructions. Keep 5-inches from window edge. ECHO ™ feet inside the house. Wait 30 seconds after Press hard up and down rails for 30 seconds. IDU goes in viewport circle. Do not plug the IDU into the wall cleaning the window to Slides down onto rails. outlet until Step 5. mount the rails. Keep rails and window dry while mounting. Press and hold for 30 Tighten set screws. seconds. Pop the tool off using the tabs on the sides when done. Plug it in Commission the Echo a) Stay within 10 feet of your Echo 5G while Verizon Wireless authorizes the use of this device on Verizon Wireless network only. commissioning. Turn WiFi off and select the Echo device 6 Blue and green lights will 7 in your ’s settings. You may need blink, then go solid. to activate Bluetooth in your Bluetooth settings and put your phone into airplane mode. If the green light keeps b) Navigate to web address 10.0.0.1 and type the last six blinking, remove the spacer digits of your device’s serial number (located on the ring from the IDU and try packaging box and the bottom of the ODU) into the LED again. designated box. lights c) Press ‘Enter.’ echo Scan to read the Pivotal Echo 5G™ Installation Manual d) Then press ‘Go’ on the next page.

WARNING. This is not a CONSUMER device. This device may not be e) The LED on the indoor-facing side of the ODU will blink sold at retail. You MUST have an FCC LICENSE or express consent of an FCC Licensee (or express consent of your service provider) to red while connecting before showing a solid color to operate this device. Antennas must be installed at least 20 cm (8 inches) from any person. Unauthorized use may result in significant indicate signal strength. When the LED turns a solid forfeiture penalties, including penalties in excess of $100,000 for each continuing violation. green, your Echo 5G commissioning is complete! Troubleshooting Help What the lights indicate

How to tell if the IDU is not powered or is not detecting ODU

How to tell if the ODU is receiving a weak signal

Note: The light will blink red upon startup or reset before changing to indicate signal status.

Removal Instructions

Slide the end of the When you have loosened the Use WD40 and the rough Work your way up the rails removal tool under the adhesive enough you can side of a sponge to clean from the bottom or side. rails, starting at the carefully remove it by hand. any remaining adhesive bottom. off your window.