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CVS Health Code of Conduct 1 CVS Health Code of Conduct 2 What We Stand For

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CVS Health Code of Conduct 1 CVS Health Code of Conduct 2 What We Stand For Code of Conduct Dear CVS Health® Colleagues Over the years CVS Health has built an outstanding reputation with our customers, colleagues and key stakeholders. Our reputation for superior customer service and excellence in execution, coupled with our high level of integrity and sound business practices have helped us build a solid foundation of trust. This foundation is a valuable asset that has taken years to build, and is vital to our long-term success. As we look toward the future, we remain steadfast in our commitment to doing the right things in the right way, complying with laws and regulations and never compromising our standards. As you go about your day-to-day work and deal with challenging issues, I encourage you to refer to our Code. The Code was designed to help establish appropriate “rules of the road” for colleagues looking for the right solutions to ethical questions or issues and in obtaining additional guidance when the correct path is not clear. Each of your decisions and actions shape our reputation at CVS Health. That is why we must all commit to act with integrity while meeting our responsibilities. The Code is an excellent guide to doing the right thing, but it is not a substitute for good judgment, nor can it address every issue. So where there is no written rule or precedent, decisions need to be consistent with our company’s Purpose, Strategy and Values, which represent our guiding principles as an organization. In doing so we will continue to earn the trust that our stakeholders have placed in us. Thank you for all your hard work and continued dedication to our company and its long-term success. Sincerely, Larry Merlo President and Chief Executive Officer 2 Table of Contents What We Stand For .............................................................3 Interacting with Others ....................................................20 Our Story ........................................................................3 Interactions with Others .............................................. 21 Our Purpose ...................................................................3 Accepting Meals, Gifts, or Entertainment ................... 21 Our Values ......................................................................3 Providing Meals, Gifts, or Entertainment .................... 22 Living Our Code of Conduct..............................................4 Antitrust Laws ..............................................................23 Introduction ....................................................................4 Gifts and Entertainment Policy Questions Scope .............................................................................4 and Answers ................................................................23 Compliance with the Law and the News Media ................................................................. 24 Highest Ethical Standards .............................................4 Social Media ................................................................ 24 Getting More Information ..............................................4 Business Firewalls ....................................................... 24 Waivers ..........................................................................4 Environmental Protection ............................................ 24 Seeking Guidance and Reporting Issues ......................5 Doing the Right Thing ...................................................... 25 Taking Care of Those We Serve ........................................6 Conduct with Public Officials ......................................26 Professional Practices ................................................... 7 Corporate Political Contributions ................................26 Privacy and Security of Personal Information ...............8 Individual Political Activities ........................................ 27 Compromised PHI or PII ................................................9 Anti-Kickback Laws ..................................................... 27 Acting with Integrity .........................................................10 Fraud, Waste and Abuse ............................................. 27 Financial Integrity ..........................................................11 Bribery and Foreign Business Dealings ......................28 Confidential and Proprietary Information .....................11 Medicare Part D Participation .....................................29 Conflicts of Interest ...................................................... 12 Government Reimbursement and the Asset Protection .......................................................... 12 False Claims Act ..........................................................29 Insider Trading Laws .................................................... 13 Ineligible Health Care Providers ..................................30 Disclosure of Non-Public Material Information ........... 14 Anti-Money Laundering ...............................................30 Requests for Information from the Government Requests and Subpoenas ......................30 Investment Community ................................................ 14 Maintaining Trust .............................................................. 31 Charitable Contributions ............................................. 15 The CVS Health Corporate Integrity Records Retention and Management ......................... 15 Agreements (CIAs) ....................................................... 32 Respecting Colleagues.................................................... 16 Holding Ourselves Accountable .....................................33 Respecting One Another ..............................................17 Chief Compliance Officer ............................................34 Non-Discrimination .......................................................17 Colleague Responsibilities ..........................................34 Examples of Harassment .............................................17 Leadership Responsibilities ........................................34 Health and Safety ........................................................ 18 Financial Leaders .........................................................35 Labor Practices ............................................................ 18 Resources ....................................................................35 Colleague Privacy ........................................................ 18 Investigations ...............................................................36 Drugs and Alcohol ....................................................... 19 Non-Retaliation ............................................................36 Gambling ...................................................................... 19 Consequences of Wrongdoing .................................... 37 Index ...................................................................................38 CVS Health Code of Conduct 1 CVS Health Code of Conduct 2 What We Stand For Our Story Our Values Millions of times a day, close to home and across the Innovation country, we’re helping people on their path to better health. Demonstrating openness, curiosity and creativity We’re reinventing pharmacy to have a more active, in the relentless pursuit of delivering excellence supportive role in each person’s unique health experience Collaboration and in the greater health care —from advising on Sharing and partnering with people to explore prescriptions to helping manage chronic and specialty and create things that we could not do on our own conditions to providing quality walk-in medical care and Caring pharmacy benefits management. Treating people with respect and compassion Because we’re present in so many moments, in ways so they feel valued and appreciated that are more affordable and effective, we’re able to Integrity positively influence health behavior and shape the future Delivering on our promises; doing what we of health care for people, businesses and communities. say and what is right Health is everything. Accountability Taking personal ownership for our actions Our Purpose and their results With the understanding of what people need and want, along with our commitment to improving the quality of human life and our focus as a pharmacy innovation company, we’ve defined our purpose as: Helping people on their path to better health. CVS Health Code of Conduct 3 Living Our Code of Conduct Introduction Compliance with the Law We at CVS Health (the “Company”) are in the business of and the Highest Ethical helping to improve people’s lives. It sounds simple, but sometimes it isn’t. Tough issues can get in our way. This Standards Code of Conduct (“Code”) is intended to help resolve ethics CVS Health is committed to upholding the highest ethical and compliance issues by providing the information, tools standards and complying with applicable laws and and resources necessary to make good decisions. Making regulations, federal health care program requirements, this good decisions isn’t always easy. Competing interests, Code and any other Company policies or requirements. approaching deadlines and outside distractions can make good decision-making a challenge. Getting More Information One approach we suggest when faced with a difficult decision is to simply ask yourself two questions: Policies and procedures provide more information about many of the topics in this Code. Guidance can be found on 1) Is it legal? the CVS Health intranet site. 2) How would
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