Service Provider Administrator Guide
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Service Provider Administrator Guide Powerful Authentication Management for Service Providers and Enterprises Version 3.2 Authentication Service Delivery Made EASY™ SafeNet Authentication Service Service Provider Administrator Guide Copyright © 2012 SafeNet, Inc. All rights reserved. All attempts have been made to make the information in this document complete and accurate. SafeNet, Inc. is not responsible for any direct or indirect damages or loss of business resulting from inaccuracies or omissions. The specifications contained in this document are subject to change without notice. SafeNet and SafeNet Authentication Service are either registered with the U.S. Patent and Trademark Office or are trademarks of SafeNet, Inc., and its subsidiaries and affiliates, in the United States and other countries. All other trademarks referenced in this Manual are trademarks of their respective owners. SafeNet Hardware and/or Software products described in this document may be protected by one or more U.S. Patents, foreign patents, or pending patent applications. Please contact SafeNet Support for details of FCC Compliance, CE Compliance, and UL Notification. Support SafeNet technical support specialists can provide assistance when planning and implementing SafeNet Authentication Service. In addition to aiding in the selection of the appropriate authentication products, SafeNet can suggest deployment procedures that will provide a smooth, simple transition from existing access control systems and a satisfying experience for network users. We can also help you leverage your existing network equipment and systems to maximize your return on investment. SafeNet works closely with channel partners to offer worldwide Technical Support services. If you purchased this product through a SafeNet channel partner, please contact your partner directly for support needs. To contact SafeNet Authentication Service support directly: Europe / EMEA North America Freephone: 0800 694 1000 (UK) Toll Free: 800-307-7042 Telephone: +44 (0)1276 608 000 (Int’l) Telephone: +1 613 599 2441 E-mail: [email protected] E-mail: [email protected] Applicability 2 SafeNet Authentication Service Service Provider Administrator Guide Publication History Date Description Revision 2012.06.01 Updates reflecting v3.2 release and SafeNet branding changes 5.0 2011.10.31 Updates reflecting v3.1 release 4.0 2011.08.05 Minor formatting repairs 3.0 2011.05.11 Added detail for customizing email messages and using self-service 2.0 2011.04.11 Initial Release 1.0 Applicability 3 SafeNet Authentication Service Service Provider Administrator Guide Contents Applicability................................................................................................................................................. 14 Introduction ................................................................................................................................................ 14 Purpose of this Guide .............................................................................................................................. 14 Audience ................................................................................................................................................. 14 Terminology ............................................................................................................................................ 15 Customer Feedback ................................................................................................................................ 15 Additional Reading .................................................................................................................................. 15 New in Version 3.2 ...................................................................................................................................... 17 Chapter 1 ..................................................................................................................................................... 21 SafeNet Authentication Service (SAS, SPE, PCE) ..................................................................................... 21 Workflow Automation ........................................................................................................................ 22 Branding .............................................................................................................................................. 22 Billing ................................................................................................................................................... 22 Granular Security Roles and Scope ..................................................................................................... 22 Management UI ...................................................................................................................................... 24 Service Provider Views ........................................................................................................................ 24 Virtual Service Provider Views ............................................................................................................ 24 Subscriber Views ................................................................................................................................. 25 Tabs and Modules ............................................................................................................................... 25 Management UI Conventions ............................................................................................................. 26 The Virtual Server ............................................................................................................................... 27 Chapter 2 ..................................................................................................................................................... 28 Dashboard Tab ........................................................................................................................................ 28 Alerts Module ..................................................................................................................................... 29 Viewing, Acknowledging and Closing Alerts ....................................................................................... 30 Subscriber Metrics Module ................................................................................................................. 31 Inventory Module ............................................................................................................................... 32 On-boarding Tab ..................................................................................................................................... 34 Create Account Shortcut ..................................................................................................................... 35 Services Module .................................................................................................................................. 36 Applicability 4 SafeNet Authentication Service Service Provider Administrator Guide Allocation Module ............................................................................................................................... 38 ICE (In Case of Emergency) ............................................................................................................. 40 SMS Credits ..................................................................................................................................... 40 Using the Allocation Wizard ............................................................................................................ 40 Allocation Wizard for Sale, ICE and SMS transactions .................................................................... 45 Sale Transactions ........................................................................................................................ 45 ICE Transactions .......................................................................................................................... 45 SMS Credits Transactions ............................................................................................................ 45 Transaction Log ............................................................................................................................... 46 De-Allocating an Account’s Inventory ............................................................................................. 47 Deallocating MP-1/SMS Software Tokens and/or Capacity ............................................................ 47 Deallocating Hardware Tokens ....................................................................................................... 49 Create Operator Module..................................................................................................................... 51 Auth Nodes Module ............................................................................................................................ 53 Adding an Auth Node ...................................................................................................................... 54 Configuring Auth Nodes .................................................................................................................. 56 Sharing and Realms 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