<<

Operator-wise and -wise Percentage of Quality of Service Complaints During March 2020

Operator-wise Percentage from Total Subscriber of Quality of Service Complaints During March 2020

Ufone Complaints % 17%

Ufone Jazz 14% Jazz Zong Jazz Telenor Zong 36% 15% 50% 22% Subscribers Zong Telenor 28% Ufone

Telenor 18%

City-wise Percentage of Quality of Service Complaints against CMOs During March 2020

Jazz Telenor Zong

Percentage Ufone

Islamabad

City-wise Percentage of Quality of Service Complaints against Jazz During March 2020

Bahawalpur Karachi 4% 4% Peshawar Rawalpindi 1% 8% Lahore Faisalabad Rawalpindi Faisalabad 14% Lahore Karachi 52% Bahawalpur Peshawar

Islamabad 17%

City-wise Percentage of Quality of Service Complaints against Telenor During March 2020

Karachi Peshawar 0% Lahore 4% Rawalpindi 11% 0% Islamabad Bahawalpur Islamabad Faisalabad 41% Faisalabad Lahore 18% Peshawar Karachi Rawalpindi

Bahawalpur 26%

City-wise Percentage of Quality of Service Complaints against Zong During March 2020

Faisalabad Rawalpindi 4% Karachi 4% Bahawalpur 5% 0% Lahore Peshawar Islamabad 9% Peshawar Karachi Lahore Rawalpindi 52% Faisalabad Bahawalpur Islamabad 26%

City-wise Percentage of Quality of Service Complaints against Ufone During March2020

Bahawalpur Karachi 4% 4% Peshawar 8% Islamabad Rawalpindi Lahore 8% Faisalabad Lahore Islamabad 46% Peshawar

Faisalabad Karachi 11% Bahawalpur

Rawalpindi 19%

Operator-wise and City-wise Percentage of Non-Provision of Service in an Area / Coverage Issues Complaints During March 2020

Operator-wise Percentage from Total Received Complaints and Subscribers of Non Provision of Service in an Area / Coverage Issues Complaints During March 2020

Ufone 23% Complaints %

Jazz

Ufone Telenor 14% Jazz Zong 36% Zong Zong Subscribers 9% 22% Jazz 62% Telenor Ufone 28%

Telenor 6%

City-wise Percentage of Non-Provision of Service in an Area / Coverage Issues Complaints against Telenor During March 2020

Jazz Telenor Zong Percentage Ufone

Islamabad Lahore Karachi Rawalpindi Faisalabad Peshawar

City-wise Percentage of Non Provision of Service in an Area / Coverage Issues Complaints against Jazz During March 2020

Kasur 5% Peshawar Rawalpindi 0% 5% Karachi Lahore 8% Faisalabad Islamabad Karachi Islamabad Lahore 15% 50% Rawalpindi Kasur Peshawar

Faisalabad 17%

City-wise Percentage of Non Provision of Service in an Area / Coverage Issues Complaints against Telenor During March 2020

Peshawar Islamabad 25% 25%

Islamabad Karachi Kasur Peshawar

Kasur Karachi 25% 25%

City-wise Percentage of Non Provision of Service in an Area / Coverage Issues Complaints against Zong During March 2020

Kasur 16.7%

Lahore

Lahore 50% Islamabad

Kasur Islamabad 33.3%

City-wise Percentage of Non Provision of Service in an Area / Coverage Issues Complaints against Ufone During March 2020

Karachi Peshawar 0% 6.7% Faisalabad 0% Kasur 13% Lahore Rawalpindi Lahore 40% Islamabad Kasur Islamabad Peshawar 13% Karachi Faisalabad

Rawalpindi 26.7%

Operator-wise and City-wise Percentage of Billing Related Issue (Overcharging/Tariff/etc.) Complaints during March 2020

Operator-wise Percentage from Total Complaints and Subscribers of Billing Related Issue (Overcharging/Tariff/etc.) Complaints During March 2020

Ufone 9% Complaints %

Jazz Zong Ufone Jazz 20% 14% Jazz 36% Telenor Zong 51% 22% Subscribers Zong Telenor 28% Ufone

Telenor 20%

City-wise Percentage of Billing Related Issues (Overcharging/ Tariff/ etc.) Complaints against CMOs During March 2020

Jazz Telenor Zong Percentage Ufone

Islamabad Lahore Karachi Rawalpindi Faisalabad Peshawar

City-wise Percentage of Billing Related Issue (Overcharging/Tariff/etc) Complaints against Jazz During March 2020

Peshawar 5% 3% Rawalpindi 5% Lahore Lahore Faisalabad 35% 9% Islamabad

Karachi

Faisalabad Karachi 16% Rawalpindi

Peshawar

Quetta Islamabad 27%

City-wise Percentage of Billing Related Issue (Overcharging/Tariff/etc.) Complaints against Telenor During March 2020

Faisalabad Quetta 5% Peshawar 0% Rawalpindi 0% 10%

Islamabad Karachi Lahore 10% Lahore Islamabad Rawalpindi 48% Faisalabad Peshawar Quetta

Karachi 27%

City-wise Percentage of Billing Related Issue (Overcharging/Tariff/etc.) Complaints against Zong During March2020

Peshawar Quetta 2% Faisalabad 7% 0% Rawalpindi Islamabad 9% Lahore Islamabad 37% Karachi

Rawalpindi Karachi 21% Quetta

Peshawar

Faisalabad Lahore 24%

City-wise Percentage of Billing Related Issue (Overcharging/Tariff/etc.) Complaints against Ufone During March 2020

Quetta Peshawar Faisalabad 6% 0% 5%

Rawalpindi Islamabad 11% Lahore Islamabad 39% Karachi Rawalpindi Faisalabad Quetta Karachi 17% Peshawar

Lahore 22%