Operator-wise and City-wise Percentage of Quality of Service Complaints During March 2020 Operator-wise Percentage from Total Subscriber of Quality of Service Complaints During March 2020 Ufone Complaints % 17% Ufone Jazz 14% Jazz Zong Jazz Telenor Zong 36% 15% 50% 22% Subscribers Zong Telenor 28% Ufone Telenor 18% City-wise Percentage of Quality of Service Complaints against CMOs During March 2020 Jazz Telenor Zong Percentage Ufone Islamabad Lahore Karachi Rawalpindi Faisalabad Bahawalpur Peshawar City-wise Percentage of Quality of Service Complaints against Jazz During March 2020 Bahawalpur Karachi 4% 4% Peshawar Rawalpindi 1% 8% Lahore Islamabad Faisalabad Rawalpindi Faisalabad 14% Lahore Karachi 52% Bahawalpur Peshawar Islamabad 17% City-wise Percentage of Quality of Service Complaints against Telenor During March 2020 Karachi Peshawar 0% Lahore 4% Rawalpindi 11% 0% Islamabad Bahawalpur Islamabad Faisalabad 41% Faisalabad Lahore 18% Peshawar Karachi Rawalpindi Bahawalpur 26% City-wise Percentage of Quality of Service Complaints against Zong During March 2020 Faisalabad Rawalpindi 4% Karachi 4% Bahawalpur 5% 0% Lahore Peshawar Islamabad 9% Peshawar Karachi Lahore Rawalpindi 52% Faisalabad Bahawalpur Islamabad 26% City-wise Percentage of Quality of Service Complaints against Ufone During March2020 Bahawalpur Karachi 4% 4% Peshawar 8% Islamabad Rawalpindi Lahore 8% Faisalabad Lahore Islamabad 46% Peshawar Faisalabad Karachi 11% Bahawalpur Rawalpindi 19% Operator-wise and City-wise Percentage of Non-Provision of Service in an Area / Coverage Issues Complaints During March 2020 Operator-wise Percentage from Total Received Complaints and Subscribers of Non Provision of Service in an Area / Coverage Issues Complaints During March 2020 Ufone 23% Complaints % Jazz Ufone Telenor 14% Jazz Zong 36% Zong Zong Subscribers 9% 22% Jazz 62% Telenor Ufone 28% Telenor 6% City-wise Percentage of Non-Provision of Service in an Area / Coverage Issues Complaints against Telenor During March 2020 Jazz Telenor Zong Percentage Ufone Islamabad Lahore Karachi Rawalpindi Faisalabad Kasur Peshawar City-wise Percentage of Non Provision of Service in an Area / Coverage Issues Complaints against Jazz During March 2020 Kasur 5% Peshawar Rawalpindi 0% 5% Karachi Lahore 8% Faisalabad Islamabad Karachi Islamabad Lahore 15% 50% Rawalpindi Kasur Peshawar Faisalabad 17% City-wise Percentage of Non Provision of Service in an Area / Coverage Issues Complaints against Telenor During March 2020 Peshawar Islamabad 25% 25% Islamabad Karachi Kasur Peshawar Kasur Karachi 25% 25% City-wise Percentage of Non Provision of Service in an Area / Coverage Issues Complaints against Zong During March 2020 Kasur 16.7% Lahore Lahore 50% Islamabad Kasur Islamabad 33.3% City-wise Percentage of Non Provision of Service in an Area / Coverage Issues Complaints against Ufone During March 2020 Karachi Peshawar 0% 6.7% Faisalabad 0% Kasur 13% Lahore Rawalpindi Lahore 40% Islamabad Kasur Islamabad Peshawar 13% Karachi Faisalabad Rawalpindi 26.7% Operator-wise and City-wise Percentage of Billing Related Issue (Overcharging/Tariff/etc.) Complaints during March 2020 Operator-wise Percentage from Total Complaints and Subscribers of Billing Related Issue (Overcharging/Tariff/etc.) Complaints During March 2020 Ufone 9% Complaints % Jazz Zong Ufone Jazz 20% 14% Jazz 36% Telenor Zong 51% 22% Subscribers Zong Telenor 28% Ufone Telenor 20% City-wise Percentage of Billing Related Issues (Overcharging/ Tariff/ etc.) Complaints against CMOs During March 2020 Jazz Telenor Zong Percentage Ufone Islamabad Lahore Karachi Rawalpindi Faisalabad Sahiwal Peshawar City-wise Percentage of Billing Related Issue (Overcharging/Tariff/etc) Complaints against Jazz During March 2020 Peshawar Quetta 5% 3% Rawalpindi 5% Lahore Lahore Faisalabad 35% 9% Islamabad Karachi Faisalabad Karachi 16% Rawalpindi Peshawar Quetta Islamabad 27% City-wise Percentage of Billing Related Issue (Overcharging/Tariff/etc.) Complaints against Telenor During March 2020 Faisalabad Quetta 5% Peshawar 0% Rawalpindi 0% 10% Islamabad Karachi Lahore 10% Lahore Islamabad Rawalpindi 48% Faisalabad Peshawar Quetta Karachi 27% City-wise Percentage of Billing Related Issue (Overcharging/Tariff/etc.) Complaints against Zong During March2020 Peshawar Quetta 2% Faisalabad 7% 0% Rawalpindi Islamabad 9% Lahore Islamabad 37% Karachi Rawalpindi Karachi 21% Quetta Peshawar Faisalabad Lahore 24% City-wise Percentage of Billing Related Issue (Overcharging/Tariff/etc.) Complaints against Ufone During March 2020 Quetta Peshawar Faisalabad 6% 0% 5% Rawalpindi Islamabad 11% Lahore Islamabad 39% Karachi Rawalpindi Faisalabad Quetta Karachi 17% Peshawar Lahore 22% .