Engineering and Commercial Infrastructure - Water Services Monthly Review May 2021 Engineering & Commercial Infrastructure - Water Services Monthly Review > May 2021

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Engineering and Commercial Infrastructure - Water Services Monthly Review May 2021 Engineering & Commercial Infrastructure - Water Services Monthly Review > May 2021 Engineering and Commercial Infrastructure - Water Services Monthly Review May 2021 Engineering & Commercial Infrastructure - Water Services Monthly Review > May 2021 1 OVERVIEW ............................................................................................................................... 3 SAFETY .................................................................................................................................. 4 1.1. Incident Statistics ......................................................................................................... 4 1.2. Lost Time Injuries ......................................................................................................... 5 FINANCE ................................................................................................................................ 6 2.1. Water and Wastewater Financial Report ..................................................................... 6 2.2. Operating Result for Water and Sewerage Fund ......................................................... 7 CUSTOMER SERVICES ..................................................................................................... 7 3.1. Work Requests Received............................................................................................. 7 3.2. Work Orders Completed .............................................................................................. 8 3.3. Water Requests Closed ............................................................................................... 8 3.4. Works Completed by Asset Type ................................................................................. 9 3.5. Estimated Works .......................................................................................................... 9 3.6. Plumbing Applications ................................................................................................ 10 3.7. Trade Waste Approvals .............................................................................................. 11 3.8. Annual Trade Waste Activity ...................................................................................... 11 3.9. Scientific and Analytical Services ............................................................................... 12 3.10. Leak Detection Notifications....................................................................................... 13 3.11. Myh2o Registrations .................................................................................................. 15 3.12. Community Engagement - Media and Customer Survey Results .............................. 15 3.13. Facebook Feedback................................................................................................... 17 ASSET MANAGEMENT .................................................................................................... 19 4.1. Surface Water Raw Water Storage Capacities .......................................................... 19 4.2. Annual Water Consumption vs Allocation by Source ................................................. 19 4.3. Water Consumption by Locality – Residential Customers Only ................................. 20 REGULATORY COMPLIANCE ....................................................................................... 20 5.1. Drinking Water Compliance ....................................................................................... 20 5.2. Wastewater Compliance ............................................................................................ 22 5.3. Regulator Reporting ................................................................................................... 22 5.4. Backflow Prevention Device Register ........................................................................ 23 Page 2 Engineering & Commercial Infrastructure - Water Services Monthly Review > May 2021 OVERVIEW This report is for Water Services activities for the period of 1 – 31 May 2021. Significant items in this period include: No Lost Time Injuries were recorded for the month of May 2021. There were four incidents recorded for the month. Water consumption has increased slightly in the Mackay, Sarina and Marian/Mirani communities from April 2021 to May 2021. Mackay and Sarina remain under the residential water consumption target of 200 litres per day with Marian/Mirani over target. There were 1,376 leak notifications issued for non myh2o members and 6,105 leak notifications issued for registered myh2o members during May 2021. The total volume of water lost due to leaks for residential and non-residential properties was 27,030kl for residential and 44,270kl for non- residential. A total of 359 Work Requests were received up to 31 May 2021; i.e. 308 Work Requests related to Water and 51 Work Requests related to Sewer. There was one environmental incident reported to the Department of Environment and Science (DES) for a breach of a contaminant release limit stipulated in Council's Environmental Authority. The incident relates to a high pH result for discharge from the Mackay South Water Recycling Scheme, Recycled Water Storage Dam 2 (RWS2). Work at Midge Point continues with construction of the return pipeline commencing in late May 2021. Design of the Packed Aeration Tower is also complete with tender documents now under development. There was also a community information session held in early May 2021 that was attended by Water & Waste Services and Capital Works staff members. Director Engineering & Commercial Infrastructure Page 3 Engineering & Commercial Infrastructure - Water Services Monthly Review > May 2021 SAFETY 1.1. Incident Statistics The incident statistic details a summary of the Water Services safety incident performance. Water Services aspires to achieve zero harm with a stretch target of zero injuries. May 2021 Summary: Seven safety interactions were undertaken. Four safety inspections were undertaken. 100% of monthly action plans activities were carried out. There were four incidents reported during May. The following asset damage incidents involving MRC employees were reported during May: While excavating, the data cable associated with the traffic light pad sensor was damaged. Cable had been approximately located by contractor. A backhoe that was manoeuvring on-site struck an MRC truck. The following near miss incidents involving MRC employees were reported during May: Whilst walking across the internal pedestrian crossing at the depot, a MRC vehicle turned the corner and came very close to the pedestrian. At a water treatment facility, pumps were isolated to enable safe maintenance work, without proper notification being provided to the operators. Each incident is investigated, and appropriate corrective measures implemented to reduce future risks. Page 4 Engineering & Commercial Infrastructure - Water Services Monthly Review > May 2021 1.2. Lost Time Injuries Water Services aspires to achieve zero Lost Time Injuries (LTI) by improving safety performance through developing a proactive safety culture and implementing best practice safety management across all business areas. 70 4 62 60 3 3 50 3 40 2 30 2 Number of Days Lost 20 1 18 1 1 13 10 1 0 0 0 0 0 0 2016‐17 2017‐18 2018‐19 2019‐20 2020‐21 Water Total Days Lost Water Total LTIs 2016-17 2017-18 2018-19 2019-20 2020-21 Department LTI Days Lost LTI Days Lost LTI Days Lost LTI Days Lost LTI Days Lost Administration Business Services Water & Sewerage Infrastructure Planning Water Network 1 13 2 35 1 18 Water Treatment Infrastructure Delivery 1 27 Water Services 1 13 3 62 1 18 0 0 Page 5 Engineering & Commercial Infrastructure - Water Services Monthly Review > May 2021 FINANCE 2.1. Water and Wastewater Financial Report Financial Performance Report % YTD Variance of YTD Budget Commercial Infrastructure Period Covered: 1 July 2020 to 31 May 2021 YTD Variance favourable of budget YTD Variance unfavourable, between 0% and 5% of YTD Budget YTD Variance unfavourable, more than 5% of YTD Budget Revised YTD YTD YTD YTD Budget Budget Actual Variance % Spe nt Water Fund 6.01 - Commercial Infrastructure Management (14,531,755) (18,114,298) (17,873,643) 240,655 99% Revenue over budget $712,000. Rates Revenue over budget $758,000 (Note: Residential Charges over budget $1,261,000. However, Commercial Charges under budget $511,000). Investment Interest, Rental Income and Other Revenue over budget $42,000, $27,000 and $4,000. Water Sales are under by $119,000. Expenses over budget $953,000. Depreciation, Employee Costs and Finance Costs over budget $940,000, $23,000 and $25,000. Material & Services under budget $35,000. (Note: Financial Performance year to date is heavily impacted by depreciation with depreciation costs more than $940,000 over budget. This is in part due to a change in the reporting and calculation methodology used for depreciation. In previous years, depreciation has been determined based on an equal monthly allocation. This year depreciation has been determined on a month-by-month basis and the actual depreciation amounts are significantly higher than forecast in the budget). 6.02 - Water & Sewage Infrastructure Planning 844,502 675,858 557,781 (118,077) 83% Expenses under budget $118,000. Employee costs and Material & Services under budget $58,000 and $60,000. Employee costs are below budget as a result of an outstanding vacancy and other staff backfilling into other programs. 6.04 - Water Networks 7,051,918 6,174,445 5,944,867 (229,578) 96% Revenue over budget $666,500. Recoverable
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