Student Barometer Autumn 2016

Home , Curtin University, Leeds Beckett University, Linnaeus University

Summary Pre - Arrival Experience Appendix Survey Overview Decision Factors Arrival Deliverables National Trends Key Influences Learning About i-graduate Headline Results Agents Engagement Questionnaire Living Survey Response Application Additional Info Support

• Core questionnaire covering arrival, learning, living, support, recommendation, application and choice of institution

• Semi-standardised online questionnaire format, adapted and customised for each partner institution

• Students invited to feedback from September to December 2016

• 188,031 students responded from 196 institutions in 17 countries

• Institution-specific results compared against comparator groups, national and international benchmarks

• Reporting: in person, confidential and customised to each institution

All materials strictly copyright © i-graduate 2016 4 All participating institutions ISB (159,959), SB (140,593), ISBSB (188,031) Adelphi International Curtin University Hochschule Bonn-Rhein-Sieg Algonquin College Deakin University Hochschule Deggendorf Auburn Global Dublin City University Hochschule Furtwangen Australian Catholic University Edith Cowan University Hochschule Koblenz Bath Spa University European University Viadrina Hochschule Neu-Ulm HK Community College (HKCC)/School of Professional Bauhaus-Universität Weimar Fachhochschule Dortmund Education and Executive Development (SPEED) Humber Institute of Technology and Advanced BINUS University Fachhochschule Frankfurt am Main Learning Bond University Fanshawe College Indiana University Bloomington Bournemouth University Federation University Australia Indiana University East Brandenburgische Technische Universität Cottbus - FIU Global First Year Indiana University Kokomo Senftenberg Cambrian College Flinders University Indiana University Northwest Camosun College Freie Universität Berlin Indiana University South Bend Cardiff Metropolitan University Friedrich-Schiller-Universität Jena Indiana University South East Centennial College George Brown College Indiana U-Purdue U Indianapolis Chalmers University of Technology Georgian College International Accelerator at American University Charles Darwin University Glasgow Caledonian University Jade University of Applied Sciences Chinese University of Hong Kong Goldsmiths, University of London James Cook University Christian-Albrechts-Universität zu Kiel Griffith University James Cook University Singapore College of the Rockies HAN University of Applied Sciences Johannes Gutenberg-Universität Mainz Communaute Universite Grenoble Alpes Hanze University of Applied Sciences, Groningen Jönköping University Coventry University Heinrich Heine Universität Düsseldorf Karolinska Institute CQUniversity Australia HKU Space Community College Kent State University

Institutions in bold surveyed international and domestic students

All materials strictly copyright © i-graduate 2016 5 All participating institutions ISB (159,959), SB (140,593), ISBSB (188,031) KU Academic Accelerator Program Newcastle University Swedish Institute of Agricultural Sciences Swinburne University of Technology (Sarawak La Trobe University Niagara College Campus) Lane Community College Northeastern University Taylor's College Leeds Beckett University Northumbria University Taylor's University, Lakeside Campus Leiden University Osnabrück University of Applied Sciences Technische Hochschule Köln Linköping University Ostbayerische Technische Hochschule Regensburg Technische Universität Bergakademie Freiberg Linnaeus University Oxford Brookes University Technische Universität Chemnitz Liverpool John Moores University Peking University Technische Universität Clausthal London South Bank University Penang Medical College Technische Universität Dresden Loughborough University Philipps-Universität Marburg Technische Universität Kaiserslautern LSU Global Queensland University of Technology Teesside University Lund University RMIT University The Australian National University Mahidol University Royal Holloway, University of London The Hong Kong Polytechnic University Manchester Metropolitan University Ruhr-Universität Bochum The Hong Kong University of Science and Technology Martin-Luther Universität Halle-Wittenberg RWTH Aachen University The University of Adelaide Maynooth University Saxion University of Applied Sciences The University of Edinburgh Mid Sweden University Sheridan College The University of New South Wales Mohawk College SIM Global Education (SIM GE) The University of Queensland Monash University Southern Cross University The University of Sheffield Murdoch University St. Lawrence College The University of Sydney National University of Ireland, Galway Stockholm University The University of Western Australia New Brunswick Community College Sunway University and Sunway College THEi / IVE / HKDI

Institutions in bold surveyed international and domestic students

All materials strictly copyright © i-graduate 2016 6 All participating institutions ISB (159,959), SB (140,593), ISBSB (188,031) Trinity College Dublin University of Central Lancashire University of South Carolina IAP UCF Global Achievement Academy University of Derby University of South Wales Umeå University University of Dundee University of Southern Queensland Universita Cattolica del Sacro Cuore University of Glasgow University of St Andrews Universität Bayreuth University of Gloucestershire University of Stirling Universität Bielefeld University of Gothenburg University of Strathclyde Universität Hamburg University of Greenwich University of Surrey Universität Hohenheim University of Groningen University of Sussex Universität Konstanz University of Hong Kong University of Tasmania Universität Leipzig University of Huddersfield University of Technology Sydney Universität Paderborn University of Kent University of the Sunshine Coast Universität Stuttgart University of Leeds University of the West of Scotland Universität zu Köln University of Limerick University of Twente Universiti Brunei Darussalam University of Melbourne University of Wales, Trinity Saint David University College Cork University of Nebraska–Lincoln University of Wollongong University College Dublin University of New England University of York University of Bedfordshire University of Nottingham Uppsala University University of Bradford University of Nottingham (China) Utrecht University University of Bristol University of Nottingham (Malaysia) Western Michigan University University of Calgary University of Oulu Western Sydney University University of Cambridge University of Oxford University of Canberra University of South Australia

Institutions in bold surveyed international and domestic students

ISB (44,971), SB (33,490), ISBSB (52,013)

Bath Spa University The University of Sheffield University of Surrey

Bournemouth University University of Bedfordshire University of Sussex

Coventry University University of Bradford University of York

Goldsmiths, University of London University of Bristol Glasgow Caledonian University

Leeds Beckett University University of Cambridge University of Dundee

Liverpool John Moores University University of Central Lancashire The University of Edinburgh

London South Bank University University of Derby University of Glasgow

Loughborough University University of Gloucestershire University of St Andrews

Manchester Metropolitan University University of Greenwich University of Stirling

Newcastle University University of Huddersfield University of Strathclyde

Northumbria University University of Kent University of the West of Scotland

Oxford Brookes University University of Leeds Cardiff Metropolitan University

Royal Holloway, University of London University of Nottingham University of South Wales

Teesside University University of Oxford University of Wales, Trinity Saint David

Institutions in bold surveyed international and domestic students

UK Modern Universities ISB (11,323) SB ISB (161,781),(10,136) SB (87,328), ISBSB ISBSB (13,746) (136,552)

Bath Spa University Bournemouth University Coventry University Leeds Beckett University Liverpool John Moores University London South Bank University Manchester Metropolitan University Northumbria University Oxford Brookes University Teesside University University of Bedfordshire University of Central Lancashire University of Derby University of Gloucestershire University of Greenwich University of Huddersfield Glasgow Caledonian University University of the West of Scotland Cardiff Metropolitan University University of South Wales University of Wales, Trinity Saint David

Institutions in bold surveyed international and domestic students

Inner circle, EU (n=7,267) vs Outer circle, Non-EU (n=14,207)

16% 19% 5%

39% 56%

65%

Less likely to study in the UK It would make no difference More likely to study in the UK After the UK's vote to leave the EU, would you be more likely or less likely to choose the UK as a study destination, if you made the decision again? (UK Autumn 2016 ISB by Region)

11 National Data - Post EU Referendum / Brexit

Germany (n=875) 66% 32% 1%

Spain (n=573) 66% 32% 2%

Italy (n=765) 58% 37% 5%

Greece (n=603) 52% 43% 5%

France (n=665) 51% 44% 5%

USA (n=1,352) 30% 65% 5%

India (n=968) 20% 61% 20%

China (n=4,105) 18% 60% 22%

Nigeria (n=706) 17% 62% 21%

Malaysia (n=567) 11% 77% 11%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Less likely to study in the UK It would make no difference More likely to study in the UK

After the UK's vote to leave the EU, would you be more likely or less likely to choose the UK as a study destination, if you made the decision again? (UK Autumn 2016 ISB by Country)

12 National Data - Post EU Referendum / Brexit

97% There is a friendly attitude towards EU/international students at my University (staff and students) 95%

There is a friendly attitude towards EU/international 94% students at the city/location where my University is based (local population) 93%

92% I feel welcome as an EU/international student in this country 90%

88% 90% 92% 94% 96% 98% 100% EU (n=7,915) Non-EU (n=15,376) Based on your experiences living in this country, how far do you agree or disagree with the following? (UK Autumn 2016 ISB by Region - % Agree or Strongly Agree)

13 National Data – Decision Making by POLAR3

Polar3 Codings (Q1-5) Q1 Q2 Q3 Q4 Q5 Decision making elements (% important) (2455) (3918) (4868) (6284) (9289) Cost of living 79% 78% 75% 74% 71%

Social life 65% 66% 68% 72% 74%

Cost of study 57% 60% 56% 54% 52%

Opps to work while studying 66% 63% 60% 57% 52%

Proximity to home 62% 60% 56% 51% 48%

Institution Scholarship/Bursary 62% 61% 56% 49% 43%

Polar3 Codings (Q1-5) Q1 Q2 Q3 Q4 Q5 Key influences (% helped to choose institution) (2455) (3918) (4868) (6284) (9289) Family 36% 38% 39% 42% 44% Alumni of this institution 18% 18% 20% 21% 23% League tables or rankings 28% 31% 35% 36% 41% Colour coding based on 1 standard deviation HEFCE POLAR3 classification - participation of young people in HE ‘1’ (lowest participation area wards) to ‘5’ (highest participation)

Overall Indicators: 1) Recommendation at Leeds Beckett (85%) slightly ahead of the UK Modern ISBSB (82%) 2) Propensity to recommend unchanged on 2015/16 (85%) 3) Ratings slightly higher for home (85%) than international (83%) 4) UG ratings (85%) also ahead of PGT (77%) 5) Recommendation scores across the schools vary from 75% to 98% 6) Overall satisfaction for Leeds Beckett students was 93% (UK Modern average 90%) Leeds Beckett Management Summary (2)

Student Experience: 1) Most aspects of arrival were on par or above the UK Modern Benchmark, the key areas below the UK Modern ISBSB were welcome/ pick-up, other friends and bank account 2) In the academic context we continue to be rated positively in many areas, with class size, course organisation, virtual learning and learning spaces all top 2# UK Modern ISBSB 3) Ratings of key learning elements vary by up to 39% across the schools 4) Many living areas continue to perform well against the UK Modern Group – sport facilities, social facilities, opportunities to earn money and campus buildings all top 2# UK Modern ISBSB 5) The areas below the UK Modern Benchmark were financial support, eco-friendly attitude and home friends (scores have declined on 2015/16) 6) Most support areas continue to be rated very positively against the UK Modern Index – Clubs/ Societies, Catering, IT Support and Personal Tutors all top 2# UK Modern ISBSB All materials strictly copyright © i-graduate 2016 18 Propensity to recommend – all students

UK Modern Leeds Beckett 2016 vs UK ISBSB Global ISBSB Universities (2355) 2015 (44635) (156047) ISBSB (11689)

42% -2% I would actively encourage people to apply 41% 50% 36%

43% 1% If asked, I would encourage people to apply 41% 38% 44%

12% 0% I would neither encourage nor discourage people to apply 13% 10% 16%

2% 0% If asked, I would discourage people from applying 3% 2% 3%

1% 0% I would actively discourage people from applying 1% 1% 1%

Would you recommend the institution to others thinking of applying here?

Leeds Beckett UG (2156) PGT (134) Other (57) (2355)

42% I would actively encourage people to apply 43% 38% 44%

43% If asked, I would encourage people to apply 43% 39% 42%

12% I would neither encourage nor discourage people to apply 12% 16% 11%

2% If asked, I would discourage people from applying 2% 4% 4%

1% I would actively discourage people from applying 0% 2% 0%

Would you recommend the institution to others thinking of applying here?

Leeds Beckett UG (217) PGT (107) Other (36) (363)

42% I would actively encourage people to apply 43% 40% 47%

41% If asked, I would encourage people to apply 40% 41% 47%

12% I would neither encourage nor discourage people to apply 13% 13% 6%

2% If asked, I would discourage people from applying 2% 3% 0%

2% I would actively discourage people from applying 1% 3% 0%

Would you recommend the institution to others thinking of applying here?

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

Actively encourage (ISBSB) Actively encourage (Institution) Actively encourage (UK Modern Universities ISBSB) If asked, encourage (ISBSB) If asked, encourage (Institution) If asked, encourage (UK Modern Universities ISBSB)

Would you recommend the institution to others thinking of applying here?

100%

90%

80%

70%

60%

50%

40%

30%

20%

10%

Actively encourage (ISB) Actively encourage (Institution) Actively encourage (UK Modern Universities ISB) If asked, encourage (ISB) If asked, encourage (Institution) If asked, encourage (UK Modern Universities ISB) Would you recommend the institution to others thinking of applying here?

100% I would actively encourage people 90% to apply

80% 42% 44% If asked, I would 70% encourage people to apply 60% I would neither 50% encourage nor discourage people 40% to apply 41% 43% 30% If asked, I would discourage people 20% from applying

10% 11% 12% I would actively 0% discourage people 2015 (3009) 2016 (2355) from applying

Would you recommend the institution to others thinking of applying here?

Leeds Beckett (225, inner circle) vs UK Modern Universities ISB (5258, outer circle)

17% It would make no 13% difference

27% 54% Less likely to study in the 60% UK 29%

More likely to study in the UK

After the UK's vote to leave the EU, would you be more likely or less likely to choose the UK as a study destination, if you made the decision again?

100%

90% 31% 36% 32% 32% 80% 42% 43% 70%

60%

50%

40% 54% 58% 60% 59% 50% 30% 51%

20%

10% 8% 9% 7% 5% 8% 7% 0% Leeds Beckett UK Modern Leeds Beckett UK Modern Leeds Beckett UK Modern (192) Universities ISB (204) Universities ISB (199) Universities ISB (5049) (5120) (5020) I feel welcome as an EU/international There is a friendly attitude towards There is a friendly attitude towards student in this country EU/international students at my EU/international students at the University (staff and students) city/location where my University is based (local population) Disagree strongly Disagree Agree Agree strongly Based on your experiences living in this country, how far do you agree or disagree with the following? Questions asked to all international and EU 1st year students All materials strictly copyright © i-graduate 2016 32 All materials strictly copyright © i-graduate 2016 33 Response rate breakdown

80% Response Population Response Rate

Leeds Beckett ISBSB 2016 2665 16606 16% 70% UK Modern Universities 13746 82776 17% ISBSB 2016 UK ISBSB 2016 52013 240929 22% 60% Global ISBSB 2016 188031 815690 23%

50%

40%

30%

20% 16%

10%

Each dot represents an institution in the global benchmark. This institution’s response rate is highlighted in red.

26% 16%

International

84% 74%

2% 4%

14% 6% 2% UG PGT

Other Foundation

92% 80%

Leeds Beckett (2665) Leeds Business School

School of Social Sciences 3% 4% School of Computing, Creative 4% 16% Technologies and Engineering School of Sport 4% School of Film, Music and Performing 5% Arts School of Clinical and Applied Sciences 5% 14% School of Events, Tourism, Hospitality and Languages School of Built Environment and 6% Engineering School of Health and Community Studies 7% School of Art, Architecture and Design 12% School of Education and Childhood

9% School of Cultural Studies and 11% Humanities Leeds Law School

ARRIVAL OVERALL

First night Meeting staff Accommodation Office Host friends Registration Formal welcome Institution orientation Fees & Incomes Study sense Local orientation

Accommodation condition satisfaction (sorted (sorted % by score) satisfaction Other friends Bank account Internet access

Welcome Institution Institution Home friends Social activities

-11% -6% -1% 4% 9% % difference to primary benchmark

UK Modern Universities UK ISBSB UK Modern Leeds Beckett ISBSB % ISBSB UK ISBSB ISBSB % % Universities ISBSB ARRIVAL AVERAGE 87.0% 85.8% 86.6% 87.1% 14 3 11 ARRIVAL OVERALL 94.0% 90.9% 92.1% 91.9% 4 1 3 Accommodation Office 92.7% 87.2% 82.7% 86.1% 8 1 2 Institution orientation 90.5% 87.4% 89.6% 89.1% 14 2 7 Local orientation 87.1% 82.8% 86.9% 86.8% 8 2 5 Internet access 83.2% 79.9% 81.7% 82.4% 13 2 5 First night 93.4% 88.7% 91.0% 91.9% 10 3 10 Host friends 92.2% 87.8% 90.4% 88.0% 4 3 4 Accommodation 14 3 11 condition 85.4% 84.5% 84.7% 86.5% Bank account 83.7% 79.2% 84.7% 80.5% 7 3 4 Registration 92.2% 90.0% 90.0% 90.7% 13 4 10 Study sense 87.8% 85.2% 86.6% 86.7% 9 4 8 Welcome 78.7% 80.8% 81.3% 80.7% 25 4 10 Home friends 77.4% 86.2% 81.1% 84.0% 32 4 12 Social activities 76.8% 83.8% 78.6% 83.9% 37 4 13 Meeting staff 93.0% 90.2% 94.2% 93.4% 9 5 8 Formal welcome 92.1% 89.7% 92.1% 91.6% 16 5 11 Fees & Incomes 88.3% 91.8% 88.3% 90.0% 37 5 14 Other friends 84.2% 83.3% 88.2% 89.1% 18 5 14

UK Modern UK Modern Leeds Beckett ISB % UK ISB % ISB UK ISB Universities ISB % Universities ISB ARRIVAL AVERAGE 85.2% 84.8% 85.8% 85.8% 67 11 24 ARRIVAL OVERALL 92.4% 88.3% 89.2% 89.3% 30 4 8 Host friends 81.5% 73.8% 79.1% 77.2% 26 4 9 Local orientation 89.8% 84.5% 87.8% 87.5% 43 6 10 First night 87.8% 83.4% 86.1% 86.9% 60 8 20 Fees & Incomes 90.0% 91.1% 90.0% 90.0% 79 9 27 Accommodation Office 88.9% 83.8% 85.8% 86.4% 59 9 19 Formal welcome 90.1% 89.0% 89.8% 90.0% 79 10 17 Other friends 90.8% 87.8% 90.8% 90.1% 61 11 22 Accommodation condition 80.0% 81.0% 82.5% 82.8% 77 11 27 Home friends 77.4% 84.8% 80.0% 82.7% 136 11 29 Meeting staff 90.7% 90.1% 93.9% 93.2% 49 12 22 Internet access 80.2% 80.5% 82.9% 82.5% 72 12 23 Registration 89.4% 88.4% 88.9% 89.2% 80 13 23 Social activities 85.5% 85.1% 85.7% 87.0% 97 13 29 Bank account 75.0% 77.8% 78.2% 75.9% 104 13 22 Institution orientation 89.3% 88.2% 88.9% 88.9% 123 14 25 Study sense 84.0% 82.5% 85.7% 85.4% 59 15 27 Welcome 78.7% 79.9% 82.7% 82.3% 104 16 31

Arrival section asked to all 1st year students All materials strictly copyright © i-graduate 2016 56 Arrival satisfaction (year on year*) – all students Worse in 2016 Better in 2016 Fees & Incomes Accommodation Office Host friends Local orientation Other friends Accommodation condition First night Formal welcome

Institution orientation Leeds Beckett Arrival Overall UK ISBSB fixed Meeting staff Study sense Bank account Registration Social activities Internet access Welcome Home friends

-8% -6% -4% -2% 0% 2% 4% 6% 8% *2016 vs 2015 The Fixed Benchmark only includes institutions that took part in both years

“The university staff and current students were really helpful and welcoming”

“Very good how staff helped you move your things in and were all very welcoming”

“Induction week was very useful in learning about the course and making your way around the campus”

“The welcome meeting was brilliantly organised and flowed really well”

“The tutors made me feel welcomed to the University and explained the course details well”

“My arrival was good. I found it easy and simple knowing where to go. Eduroam is great, helps a lot” Arrival comments – what could improve?

“I feel I was not told what to expect. I didn't know about airport pickup. I didn't know how to access my timetables”

“It made no sense that there were no pickup services for arriving on Saturday (to Manchester).”

“Bank Account issues were nothing to do with the university, but in itself was a fiasco”

“The social was cancelled for my course so ended up being later on in the year and no one attended it as everyone was already settled in”

“When I arrive I didn't receive any information about the area I was going to live in. Information like which way it is to town, the shops, busses and their routes etc” All materials strictly copyright © i-graduate 2016 61 Learning matrix – Teaching – all students

Expert lecturers

Assessment

Academics' English

Course content

Research

Good teachers

Learning support

LEARNING OVERALL satisfaction (sorted (sorted % by score) satisfaction Quality lectures

Performance feedback

Institution Institution Course organisation

Marking criteria

-5% -4% -3% -2% -1% 0% 1% 2% 3% 4% 5% % difference to primary benchmark

UK Modern Universities UK ISBSB UK Modern Leeds Beckett ISBSB % ISBSB UK ISBSB ISBSB % % Universities ISBSB

LEARNING AVERAGE 89.2% 85.8% 87.4% 88.3% 14 3 11

LEARNING OVERALL 86.1% 86.7% 87.1% 89.0% 22 4 13 TEACHING

Course organisation 83.9% 83.5% 80.6% 84.3% 15 2 9

Course content 90.5% 89.9% 89.7% 91.4% 17 3 12

Assessment 92.9% 88.1% 91.5% 91.1% 13 4 10

Marking criteria 83.8% 82.0% 84.7% 81.8% 11 4 5

Expert lecturers 94.5% 94.1% 94.6% 96.0% 20 5 14

Academics' English 92.0% 91.6% 93.4% 93.5% 16 5 12

Research 89.7% 88.2% 89.6% 91.4% 22 5 14

Performance feedback 85.1% 83.1% 85.8% 84.9% 17 5 12

Good teachers 87.7% 87.9% 90.4% 90.2% 20 6 13

Learning support 86.7% 88.8% 88.6% 89.8% 21 6 15

Quality lectures 86.1% 88.3% 88.8% 89.6% 28 6 15

UK Modern UK Modern Leeds Beckett ISB % UK ISB % ISB UK ISB Universities ISB % Universities ISB

LEARNING AVERAGE 89.0% 84.9% 87.9% 88.0% 36 6 14

LEARNING OVERALL 86.6% 86.5% 86.7% 87.6% 69 8 23 TEACHING

Course organisation 86.6% 84.0% 84.7% 85.1% 45 6 15

Assessment 91.8% 88.2% 89.9% 90.3% 63 10 26

Learning support 89.5% 89.1% 90.2% 90.6% 58 10 25

Research 89.1% 87.2% 88.4% 89.4% 73 10 26

Academics' English 91.6% 92.1% 92.4% 92.8% 77 11 26

Good teachers 89.5% 88.4% 89.9% 89.8% 57 11 21

Expert lecturers 94.1% 92.9% 93.1% 94.2% 86 13 34

Quality lectures 87.5% 88.8% 89.5% 89.6% 87 13 27

Performance feedback 84.8% 84.3% 86.9% 86.4% 78 14 29

Course content 89.4% 88.6% 88.7% 89.6% 99 15 35

Marking criteria 84.0% 83.2% 87.0% 85.5% 65 15 21

Learning matrix – Studies – all students

Class size

Topic selection**

Language support

Multicultural

LEARNING OVERALL

satisfaction (sorted (sorted % by score) satisfaction Employability

Work experience Institution Institution Careers advice

-4% -3% -2% -1% 0% 1% 2% 3% 4% % difference to primary benchmark

UK Modern Universities UK ISBSB UK Modern Leeds Beckett ISBSB % ISBSB UK ISBSB ISBSB % % Universities ISBSB

LEARNING AVERAGE 89.2% 85.8% 87.4% 88.3% 14 3 11

LEARNING OVERALL 86.1% 86.7% 87.1% 89.0% 22 4 13 STUDIES

9 2 6 Class size 92.8% 88.9% 90.9% 90.7% 14 3 12 Topic selection** 92.6% 89.0% 89.7% 89.7% 10 3 7 Employability 84.6% 81.4% 83.5% 83.7% 14 3 8 Careers advice 75.8% 75.3% 76.3% 76.1% 9 4 9 Language support 92.4% 87.6% 91.1% 91.8% 9 4 6 Work experience 80.0% 75.3% 77.7% 76.1% 26 5 14 Multicultural 88.3% 88.3% 89.4% 91.1%

UK Modern UK Modern Leeds Beckett ISB % UK ISB % ISB UK ISB Universities ISB % Universities ISB

LEARNING AVERAGE 89.0% 84.9% 87.9% 88.0% 36 6 14

LEARNING OVERALL 86.6% 86.5% 86.7% 87.6% 69 8 23 STUDIES

14 5 7 Topic selection** 92.7% 86.7% 89.5% 89.4% 41 6 9 Class size 93.0% 89.4% 90.6% 88.8% 30 8 11 Employability 83.6% 77.8% 83.4% 82.4% 34 8 11 Work experience 75.9% 70.2% 75.4% 73.9% 59 11 21 Language support 92.4% 88.4% 90.8% 90.9% 118 17 36 Multicultural 90.4% 90.4% 90.7% 91.3% 64 18 29 Careers advice 72.8% 71.1% 78.9% 77.4%

Learning matrix – Facilities – all students

Laboratories

Virtual learning

Online library

Technology

Physical library satisfaction (sorted (sorted % by score) satisfaction

Learning spaces

Institution Institution LEARNING OVERALL

-9% -7% -5% -3% -1% 1% 3% 5% 7% 9% % difference to primary benchmark

UK Modern Universities UK ISBSB UK Modern Leeds Beckett ISBSB % ISBSB UK ISBSB ISBSB % % Universities ISBSB

LEARNING AVERAGE 89.2% 85.8% 87.4% 88.3% 14 3 11

LEARNING OVERALL 86.1% 86.7% 87.1% 89.0% 22 4 13 FACILITIES

7 1 7 Laboratories 96.9% 89.8% 90.6% 92.7% 4 1 4 Virtual learning 93.8% 88.5% 90.8% 91.3% 8 1 6 Learning spaces 91.2% 86.3% 83.7% 87.3% 4 2 4 Technology 93.2% 86.1% 90.0% 91.3% 12 3 8 Online library 93.2% 89.1% 91.2% 92.2% 10 3 9 Physical library 92.5% 87.1% 90.3% 90.5%

UK Modern UK Modern Leeds Beckett ISB % UK ISB % ISB UK ISB Universities ISB % Universities ISB

LEARNING AVERAGE 89.0% 84.9% 87.9% 88.0% 36 6 14

LEARNING OVERALL 86.6% 86.5% 86.7% 87.6% 69 8 23 FACILITIES

45 4 10 Laboratories 94.5% 90.9% 90.1% 91.1%

34 6 14 Online library 93.2% 90.1% 91.0% 91.7%

62 6 10 Learning spaces 91.7% 89.9% 89.1% 89.0%

31 7 12 Virtual learning 94.8% 90.4% 92.0% 91.8%

42 9 13 Technology 91.9% 89.8% 91.5% 91.4%

39 10 17 Physical library 92.4% 89.3% 91.6% 91.3%

% Satisfied School Computi ng, Film, Events, Health Creative Music Clinical Tourism, Built and Art, Cultural Leeds Technolo and and Hospitali Environm Commun Architect Educatio Studies Leeds Business Social gies and Performi Applied ty and ent and ity ure and n and and Law Leeds School Sciences Engineeri Sport ng Arts Sciences LanguageEngineeri Studies Design Childhoo Humaniti School Learning elements Beckett (424) (374) ng (333) (289) (234) (200) s (160) ng (125) (125) (106) d (106) es (101) (88) Range Work experience 80% 83% 68% 88% 85% 72% 81% 89% 88% 97% 58% 92% 59% 70% 39% Careers advice 76% 76% 68% 86% 75% 73% 86% 71% 78% 88% 67% 83% 59% 63% 29% Employability 85% 83% 79% 90% 86% 85% 96% 83% 83% 96% 70% 90% 70% 75% 26% Course organisation 84% 83% 85% 86% 88% 80% 88% 88% 79% 82% 69% 84% 91% 76% 22% Performance feedback 85% 81% 84% 90% 82% 84% 80% 86% 87% 96% 86% 94% 89% 75% 21% Learning support 87% 86% 88% 89% 85% 88% 83% 88% 81% 89% 88% 94% 87% 74% 20% Academics' English 92% 81% 96% 89% 90% 99% 95% 93% 86% 99% 96% 100% 98% 94% 19% Good teachers 88% 80% 89% 86% 91% 95% 89% 92% 79% 91% 82% 93% 93% 87% 16% Multicultural 88% 91% 85% 94% 83% 81% 94% 90% 85% 96% 85% 88% 88% 86% 15% Virtual learning 94% 94% 94% 94% 94% 93% 93% 96% 97% 96% 84% 98% 91% 92% 14% Marking criteria 84% 85% 83% 87% 78% 87% 83% 87% 88% 89% 78% 84% 75% 78% 14% Research 90% 83% 94% 90% 92% 88% 92% 90% 85% 92% 85% 96% 89% 89% 13% Assessment 93% 90% 92% 94% 92% 96% 92% 94% 97% 99% 88% 96% 94% 86% 13% Quality lectures 86% 82% 90% 82% 84% 88% 90% 85% 80% 90% 85% 89% 91% 90% 11% Learning spaces 91% 92% 90% 94% 88% 97% 89% 95% 89% 88% 88% 95% 87% 87% 10% Language support 92% 90% 90% 90% NSV 96% 100% 92% 94% NSV NSV NSV NSV NSV 10% Course content 91% 88% 91% 91% 91% 90% 94% 88% 87% 93% 86% 95% 91% 95% 9% Physical library 93% 90% 90% 94% 95% 95% 90% 95% 91% 95% 94% 97% 93% 88% 9% Class size 93% 94% 92% 94% 93% 95% 92% 92% 91% 91% 92% 97% 91% 88% 9% Expert lecturers 95% 91% 97% 93% 94% 96% 98% 97% 92% 98% 90% 97% 96% 92% 8% Technology 93% 94% 92% 93% 93% 97% 91% 90% 94% 94% 93% 92% 90% 93% 7% Online library 93% 93% 90% 96% 92% 93% 95% 92% 95% 97% 93% 97% 91% 91% 7%

81 Learning satisfaction (year on year*) – all students

Worse in 2016 Better in 2016 Topic selection** Performance feedback Laboratories Research Work experience Language support Expert lecturers Assessment Learning support Academics' English Marking criteria Class size Careers advice Leeds Beckett Learning spaces UK ISBSB fixed Employability Course content Online library Multicultural Quality lectures Course organisation Physical library Technology Good teachers Learning Overall Virtual learning -4% -2% 0% 2% 4% *2016 vs 2015 The Fixed Benchmark only includes institutions that took part in both years

“The quality of teaching is very high and there is interaction between students and tutors. The students are given opportunity to express themselves and ask questions”

“The programme content is first class, the lecturers are experts in the field in which where I am studying and the university has great facilities and the library and spaces for studying are excellent”

“The experience I have gained here so far has already impacted on my professional practice and allowed me to develop new skills”

“The university has helped me a great deal, and knowing what I do now, I wish that someone had recommended it to me”

“Standard of education is fantastic. The ability to become involved in the university is fantastic. There are amazing opportunities all year round. Staff are incredibly friendly and go above and beyond for students at times” Learning comments – what could improve?

“Very poor communication between the Uni and students. Unaware of when I need to get things done (e.g. I was only informed yesterday about the reports I have to write for my placement year however I started my placement 3 months ago)”

“I think that the course needs to be more specific with work allocation and give direct instruction on areas that need to be covered and with hand in dates”

“Group engagement is very low, classmates are generally strangers to each other, this has very negative impacts on group projects”

“However sometimes I feel like there aren't enough opportunities outside of lectures to get support with assignments”

“Some teachers are better than others, but what I miss, compared to my home uni, is the personal attention from teachers” All materials strictly copyright © i-graduate 2016 85 Student engagement – Challenges – all students

100%

90% 34% 37% 80% 37% 42% 51% 53% 70%

60%

50% 44% 44% 42% 40% 40% 30% 36% 35%

20%

10% 18% 17% 20% 18% 11% 12% 0% Leeds Beckett UK Modern Leeds Beckett UK Modern Leeds Beckett UK Modern (2395) Universities ISBSB (2402) Universities ISBSB (2374) Universities ISBSB (11894) (11914) (11797) Analyse ideas or concepts in greater Do your best work Use information, ideas or concepts depth from different topics to solve problems Never Sometimes Often Very often Thinking back over this academic year, to what extent has your course challenged you to:

100%

90% 23% 25% 24% 25% 80%

70%

60%

50% 63% 61% 60% 57% 40%

30%

20%

10% 15% 12% 12% 14% 0% 2% 2% 2% 3% Leeds Beckett (2391) UK Modern Universities Leeds Beckett (2213) UK Modern Universities ISBSB (11841) ISBSB (11181) I feel part of a student community committed to learning Student feedback on my course is taken seriously and acted upon Disagree strongly Disagree Agree Agree strongly To what extent do you agree or disagree with the following statements:

Living matrix – Accommodation & living costs – all students

LIVING OVERALL

Accommodation quality

Internet access

Living cost

Earning money satisfaction (sorted % by (sorted score) satisfaction

Financial support

Institution Institution Accommodation cost

-8% -6% -4% -2% 0% 2% 4% 6% 8%

% difference to primary benchmark

UK Modern Universities UK ISBSB UK Modern Leeds Beckett ISBSB % ISBSB UK ISBSB ISBSB % % Universities ISBSB

LIVING AVERAGE 82.0% 80.0% 80.9% 83.0% 15 2 11

LIVING OVERALL 88.9% 87.7% 89.0% 89.4% 12 4 11 ACCOMMODATION and LIVING COSTS

6 2 6 Earning money 70.4% 58.0% 70.0% 66.2% 20 3 11 Accommodation quality 83.8% 83.9% 83.5% 85.9% 9 3 8 Living cost 76.1% 66.1% 70.0% 72.5% 28 3 10 Accommodation cost 56.8% 61.2% 56.4% 60.3% 24 5 13 Internet access 82.0% 80.0% 83.1% 83.9% 28 5 13 Financial support 58.3% 62.8% 64.3% 65.3%

UK Modern UK Modern Leeds Beckett ISB % UK ISB % ISB UK ISB Universities ISB % Universities ISB

LIVING AVERAGE 81.6% 79.9% 82.3% 82.4% 80 13 30

LIVING OVERALL 90.4% 86.8% 88.4% 88.5% 45 7 21 ACCOMMODATION and LIVING COSTS

57 4 15 Accommodation quality 89.1% 84.7% 84.6% 85.1% 13 4 5 Earning money 67.6% 53.5% 65.8% 62.4% 76 9 18 Living cost 75.1% 70.9% 73.5% 72.2% 60 12 23 Financial support 59.7% 55.4% 61.0% 58.9% 111 12 23 Accommodation cost 59.2% 63.3% 62.1% 61.0% 93 17 33 Internet access 82.2% 80.3% 84.0% 83.9%

Host friends

LIVING OVERALL

Host culture

Sport facilities

Other friends

Social facilities satisfaction (sorted (sorted % by score) satisfaction Good contacts

Social activities Institution Institution Home friends

-13% -8% -3% 2% 7% 12% % difference to primary benchmark

UK Modern Universities UK ISBSB UK Modern Leeds Beckett ISBSB % ISBSB UK ISBSB ISBSB % % Universities ISBSB

LIVING AVERAGE 82.0% 80.0% 80.9% 83.0% 15 2 11

LIVING OVERALL 88.9% 87.7% 89.0% 89.4% 12 4 11 SOCIAL

Sport facilities 85.2% 77.7% 73.8% 81.9% 9 1 8

Social facilities 80.6% 78.5% 74.5% 78.1% 13 2 8

Social activities 76.2% 81.2% 73.9% 81.8% 32 2 11

Host friends 91.7% 88.9% 90.7% 89.4% 10 4 9

Host culture 88.6% 85.0% 88.2% 87.5% 12 5 10

Other friends 83.4% 82.1% 86.9% 88.3% 17 5 14

Good contacts 76.5% 79.4% 78.9% 80.9% 22 5 13

Home friends 74.6% 85.5% 79.7% 82.9% 39 5 14

UK Modern UK Modern Leeds Beckett ISB % UK ISB % ISB UK ISB Universities ISB % Universities ISB

LIVING AVERAGE 81.6% 79.9% 82.3% 82.4% 80 13 30

LIVING OVERALL 90.4% 86.8% 88.4% 88.5% 45 7 21 SOCIAL

61 9 19 Host culture 88.6% 85.8% 86.7% 86.9% 103 11 28 Sport facilities 79.5% 80.7% 80.0% 82.4% 53 12 22 Host friends 78.5% 73.2% 78.4% 77.7% 91 13 27 Other friends 88.9% 87.7% 89.1% 89.2% 83 13 30 Good contacts 79.0% 78.5% 80.3% 81.1% 130 14 34 Social activities 80.4% 83.1% 81.8% 84.3% 108 16 35 Social facilities 80.7% 81.9% 83.5% 83.9% 173 16 36 Home friends 74.6% 85.3% 80.1% 82.2%

Campus buildings

Good place to be

Campus environment

Safety

LIVING OVERALL

Visa advice

Worship facilities satisfaction (sorted (sorted % by score) satisfaction

Transport links

Eco-friendly attitude Institution Institution Transport links uni

-8% -6% -4% -2% 0% 2% 4% 6% 8% % difference to primary benchmark

UK Modern Universities UK ISBSB UK Modern Leeds Beckett ISBSB % ISBSB UK ISBSB ISBSB % % Universities ISBSB

LIVING AVERAGE 82.0% 80.0% 80.9% 83.0% 15 2 11

LIVING OVERALL 88.9% 87.7% 89.0% 89.4% 12 4 11 DAY TO DAY LIFE

Campus buildings 94.6% 86.5% 87.9% 89.2% 6 2 5

Good place to be 93.7% 89.6% 91.7% 93.1% 16 2 9

Campus environment 93.4% 88.9% 90.4% 92.8% 14 2 9

Visa advice 87.0% 82.8% 84.3% 87.5% 17 3 12

Safety 93.0% 93.3% 93.3% 94.4% 23 4 12

Worship facilities 86.9% 86.5% 85.6% 89.5% 21 4 13

Transport links 86.4% 81.7% 84.4% 85.3% 16 4 9

Transport links uni 80.7% 81.6% 78.5% 83.1% 26 4 13

Eco-friendly attitude 86.2% 86.3% 90.6% 89.9% 27 6 14

UK Modern UK Modern Leeds Beckett ISB % UK ISB % ISB UK ISB Universities ISB % Universities ISB

LIVING AVERAGE 81.6% 79.9% 82.3% 82.4% 80 13 30

LIVING OVERALL 90.4% 86.8% 88.4% 88.5% 45 7 21 DAY TO DAY LIFE

Good place to be 94.9% 91.5% 90.9% 91.8% 79 5 19

Safety 93.0% 92.5% 91.5% 92.6% 118 10 27

Campus environment 91.7% 91.8% 91.1% 92.1% 95 10 24

Visa advice 87.0% 81.3% 85.6% 87.4% 63 10 28

Campus buildings 93.8% 88.5% 90.6% 89.8% 61 12 17

Worship facilities 85.8% 85.4% 88.6% 89.4% 73 15 33

Transport links uni 79.3% 84.6% 85.2% 85.1% 141 18 34

Transport links 82.9% 83.1% 87.4% 86.6% 126 19 36

Eco-friendly attitude 85.7% 90.3% 91.1% 90.4% 144 20 38

All materials strictly copyright © i-graduate 2016 103 Living satisfaction (year on year*) – all students Worse in 2016 Better in 2016 Living cost Accommodation quality Safety Living Overall Campus buildings Earning money Good place to be Other friends Host friends Host culture Visa advice Good contacts Worship facilities Campus environment Accommodation cost Eco-friendly attitude Internet access Leeds Beckett Transport links uni Transport links Social activities UK Modern Sport facilities Universities ISB fixed Social facilities Financial support Home friends -8% -6% -4% -2% 0% 2% 4% 6% 8% *2016 vs 2015 The Fixed Benchmark only includes institutions that took part in both years

“This city is massively student-friendly and it is a fantastic and unique experience to spend some time in another country as well as culture”

“theres always something to do and somewhere to go and someone to see. the people are crazy friendly and everyone is constantly on the go”

“The sports clubs are brilliant and there are loads of opportunities to get involved in various different things”

“the university itself (headingley) is beautiful and the people are super friendly. Leeds itself is great as well, with loads of activities and friendly people”

“The whole university experience has been amazing, as someone who really worries about the social side of it i have loved every second of it and i have really grown as a person”

Living comments – what could improve?

“There is no recycling available at my accommodation, that would have been nice”

“There are a lot of events for internationals. But I would like to get to know more British native speakers. It is difficult to talk a lot during the lectures”

“More bursaries should be available for students who are finding it hard to get by with their rent”

“They say we recycle in our accommodation but when we take the bins out it all goes in the same bin”

“Additional financial aid isn't as available as made out. 3 weeks for an emergency loan isn't an acceptable time to wait when you have no money”

“its difficult to find friends here maybe because Iam from different culture or maybe the media but overall people in leeds are polite and helpful” All materials strictly copyright © i-graduate 2016 108 Support matrix – all students

Services for Students IT Support Faith Provision Personal Tutors Students' Union Residential Assistants Accommodation Office International Office Student Wellbeing Clubs/Societies

satisfaction (sorted (sorted % by score) satisfaction Disability Support Catering SUPPORT OVERALL

Institution Institution Careers and Empl. Fees & Incomes

-11% -6% -1% 4% 9% % difference to primary benchmark

UK Modern Universities UK ISBSB UK Modern Leeds Beckett ISBSB % ISBSB UK ISBSB ISBSB % % Universities ISBSB SUPPORT AVERAGE 91.8% 90.2% 89.9% 90.7% 13 2 8 SUPPORT OVERALL 88.3% 88.0% 88.9% 90.3% 18 4 12 Clubs/Societies 90.8% 92.1% 90.7% 94.0% 12 1 9 Catering 89.2% 78.4% 83.3% 85.9% 7 1 5 IT Support 96.4% 91.0% 93.5% 93.6% 8 2 6 Personal Tutors 95.1% 93.1% 94.1% 93.4% 2 2 2 Students' Union 93.1% 89.9% 88.1% 91.2% 18 2 8 Student Wellbeing 91.1% 88.6% 88.0% 84.7% 10 2 3 Services for Students 96.8% 92.9% 93.6% 93.5% 12 3 9 Residential Assistants 92.6% 90.7% 91.2% 92.2% 17 3 9 Accommodation Office 92.4% 85.1% 82.7% 85.7% 9 3 5 International Office 91.2% 92.1% 91.7% 92.4% 13 3 8 Disability Support 89.6% 90.7% 88.9% 89.1% 17 4 8 Careers and Empl. 87.3% 89.3% 89.5% 90.5% 25 6 14 Fees & Incomes 83.9% 90.1% 86.9% 88.9% 40 6 15

UK Modern UK Modern Leeds Beckett ISB % UK ISB % ISB UK ISB Universities ISB % Universities ISB SUPPORT AVERAGE 92.1% 90.9% 90.6% 90.7% 96 12 23 SUPPORT OVERALL 87.9% 88.4% 88.3% 89.5% 94 12 30 Student Wellbeing 98.0% 89.2% 87.6% 85.6% 9 3 3 Residential Assistants 97.6% 90.2% 88.2% 90.1% 34 6 15 Services for Students 95.2% 92.3% 92.9% 93.0% 22 6 12 IT Support 96.9% 93.7% 93.3% 93.2% 52 7 15 International Office 91.2% 92.6% 92.5% 92.8% 102 8 20 Personal Tutors 94.7% 93.5% 95.0% 94.3% 20 9 13 Clubs/Societies 95.5% 92.8% 91.9% 93.4% 72 10 27 Catering 85.1% 83.5% 85.3% 83.8% 85 13 17 Accommodation Office 88.6% 83.2% 86.1% 86.1% 94 14 29 Careers and Empl. 81.9% 87.6% 86.6% 88.5% 116 17 37 Students' Union 93.7% 93.1% 92.8% 93.2% 131 19 35 Fees & Incomes 86.7% 89.6% 87.2% 88.3% 128 20 41

Worse in 2016 Better in 2016 Faith Provision

Fees & Incomes

Disability Support

Accommodation Office

Residential Assistants

Services for Students

Personal Tutors

Catering Leeds Beckett

Support Overall UK ISBSB fixed

Students' Union

IT Support

Clubs/Societies

International Office

Careers and Empl.

Student Wellbeing

-6% -4% -2% 0% 2% 4% 6% *2016 vs 2015 The Fixed Benchmark only includes institutions that took part in both years

“The support service at Leeds Beckett University have been a huge support for me in my personal life as well as my university life”

“The disability advice & service team are brilliant and they've helped me a lot over the 3 years”

“When needed to move flats the accommodation officers and residential officers were fantastic with helping”

“My personal tutor is really informative, supportive and approachable. The staff at the Hub have also been very happy to help and friendly”

“Having issues with my Student Finance application so I emailed the Student Funding department and they were quick to help me get it sorted out” All materials strictly copyright © i-graduate 2016 118 Deliverables

Institution-specific data Detailed presentations Summary findings

“Great university, great teachers, great accommodation, so many way to make English and foreign friends, a very beautiful place, ecologic. It's the best year of my life, i think I'm very lucky to study here and i will advice this university at everyone without any doubt!”

Verbatim comments

Benchmarking Range

Student satisfaction data against Internal analysis of student satisfaction Open national and international benchmarks data comments analysis Breakdowns Temperatures

Analysis by department/faculty Degrees of satisfaction

Wave on wave

View results compared to previous Improved waves navigation

Global Views – An interactive • Streamlined menu online map, showing student mobility in your country • Improved drilldowns • Analysis of verbatim comments • Access to online reporting for all staff included in the Barometer cost

A member of the i-graduate Research Team will be in contact with details of your institution’s online password-protected Filestore (www.i-graduate.org/filestore)

Filestore contains: full PDF presentation, open comments spreadsheet, institution breakdown sheet and ranking sheets

Background Learning Experience • Nationality • Overall Satisfaction • Accommodation • Satisfaction of learning elements • Funding •Engagement measures • Level of study • Area of study • School/Faculty/Department Living Experience • Year of study • Overall Satisfaction • Ethnicity • Satisfaction of living elements • Disability Support Experience Pre -Arrival • Overall Satisfaction • Choice of destination • Relevance of services • Key influences • Satisfaction with services used • Application process • Visa Satisfaction Recommendation & Reflections • Agents • Recommendation to others Arrival Experience Future Plans • Overall Satisfaction • Employment • Rating on experience • Study

Not a full list of questions

Terminology in Standard Terminology in University Questionnaire Terminology in Report Questionnaire Study sense Understanding how my course of study would work Study sense Registration Enrolment/Academic registration Registration Meeting staff Meeting academic staff Meeting staff Institution orientation Institution orientation Institution orientation Formal welcome Formal welcome at the institution Formal welcome Other friends Making friends from other countries Other friends Local orientation Introduction to the local area Local orientation Host friends Making friends from this country Host friends Social activities The social activities (organised events) Social activities Internet access Internet access at my accommodation Internet access Accommodation condition Condition of accommodation on arrival Accommodation condition First night First night - getting to where I would stay First night Home friends Making friends from my home country Home friends Bank account Setting up a bank account Bank account Welcome Welcome/pickup at airport, railway, coach station Welcome Accommodation Office Accommodation Office Accommodation Office Finance Office Fees & Incomes Fees & Incomes

Terminology in Questionnaire Terminology in Report

The quality of lectures (UG, PGT, FC, non-degree & other students only) Quality lectures

The subject area expertise of lecturers/supervisors Expert lecturers

The teaching ability of lecturers/supervisors Good teachers

The academic content of my course/studies Course content

The organisation and smooth running of the course (UG, PGT, FC, non-degree & Course organisation other students only)

The level of research activity Research

Academic staff whose English I can understand Academics' English

Getting time from academic staff when I need it/personal support with learning Learning support

Feedback on coursework/formal written submissions Performance feedback

Explanation of marking/assessment criteria Marking criteria

Fair and transparent assessment of my work Assessment

Terminology in Questionnaire Terminology in Report

Guidance in topic selection and refinement by my supervisor (PGT & PGR students only) Topic selection

Confidence about managing a research project as a result of my experience so far (PGR Managing research students only)

Advice and guidance on long-term job opportunities and careers from academic staff Careers advice

Learning that will help me get a good job Employability

Opportunities for work experience/ work placements as a part of my studies Work experience

Studying with people from other cultures Multicultural

Help to improve my English language skills (if applicable) (international students only) Language support

Opportunities to teach (PGR students only) Opportunities to teach

The size of classes (UG, PGT, FC, non-degree & other students only) Class size

Terminology in Questionnaire Terminology in Report

The quality of the lecture theatres and classrooms Learning spaces

The quality of laboratories (if applicable) Laboratories

The physical library facilities Physical library

The online library facilities Online library

The learning technology (PCs, networking, etc) Technology

Virtual learning environment (Blackboard/ WebCT/ Weblearn) Virtual learning

Terminology in Questionnaire Terminology in Report

The quality of accommodation (excludes ‘living at home’/’living with friends or Accommodation quality relatives’)

The cost of accommodation (excludes ‘living at home’/’living with friends or Accommodation cost relatives’)

The cost of living Living cost

The opportunity to earn money while studying Earning money

The availability of financial support/ bursaries etc. Financial support

Internet access at my accommodation Internet access

Terminology in Questionnaire Terminology in Report

Making friends from my home country (international students only) Home friends

Making friends from this country Host friends

Making friends from other countries Other friends

Opportunities to experience the culture of this country (international students only) Host culture

The sports facilities Sports facilities

The social facilities (common room etc.) Social facilities

The social activities (organised events) Social activities

Making good contacts for the future Good contacts

Terminology in Questionnaire Terminology in Report

Feeling safe and secure Safety

The surroundings outside the institution Good place to be

Transport between institution locations Transport links uni

The transport links to other places Transport links (other places)

The facilities for religious worship (quiet room/prayer room, etc.) Worship facilities

Immigration and visa advice from the institution (international students only) Visa advice

The institution’s eco-friendly attitude to the environment (e.g. recycling/energy etc.) Eco-friendly attitude

The design and quality of the campus buildings (what they look like, internal quality, Campus buildings functionality and beauty) The quality of the external campus environment (landscaping, street furniture, litter, Campus environment trees, bicycle parking, signposting)

Terminology in Standard Terminology in University Questionnaire Terminology in Report Questionnaire Catering Campus eating places Catering Personal Tutors Personal Tutors Personal Tutors Students' Union Students’ Union Students' Union IT Support IT and system support IT Support International Office International Office International Office Clubs/Societies Institution Clubs/Societies Clubs/Societies Student Advisory Services for Students Services for Students Finance Office Fees & Incomes Fees & Incomes Careers Service Careers and Employability Careers and Empl. Accommodation Office Accommodation Office Accommodation Office Counselling Student Wellbeing Student Wellbeing Residential Assistants Residential Assistants Residential Assistants Disability Support Disability Support Disability Support Faith Provision Chaplaincy or multi-faith provision Faith Provision

**Postgraduate students only All materials strictly copyright © i-graduate 2016 134 All materials strictly copyright © i-graduate 2016 135 Institution Support Base Numbers University base Element number Catering 1532 Personal Tutors 1180 Students' Union 917 IT Support 741 Clubs/Societies 725 Services for Students 439 Fees & Incomes 422 Careers and Empl. 401 Accommodation Office 353 Student Wellbeing 304 Disability Support 222 Residential Assistants 215 International Office 113 Faith Provision 71

All materials strictly copyright © i-graduate 2016 136 Arrival satisfaction – Year on year comparison – international students First year Elements 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 vs 2016 Other friends 60% 82% 83% 85% 86% 94% 91% 86% 87% 91% 31% Host friends 61% 69% 74% 74% 74% 81% 75% 70% 76% 82% 21% Accommodation Office 73% 69% 78% 90% 88% 92% 88% 89% 81% 89% 15% Fees & Incomes 75% 73% 83% 93% 82% 94% 89% 88% 80% 90% 15% Arrival Overall 79% 85% 87% 89% 84% 90% 86% 92% 92% 14% Social activities 76% 77% 80% 83% 81% 88% 86% 81% 86% 85% 9% Meeting staff 82% 89% 91% 92% 92% 92% 96% 91% 95% 91% 9% Formal welcome 82% 83% 85% 85% 90% 84% 88% 89% 91% 90% 8% Institution orientation 81% 77% 88% 85% 90% 88% 88% 85% 91% 89% 8% Registration 83% 75% 86% 91% 90% 90% 91% 89% 91% 89% 6% Welcome 72% 81% 70% 74% 69% 75% 70% 67% 83% 79% 6% First night 82% 82% 84% 81% 87% 87% 82% 88% 88% 6% Local orientation 85% 79% 83% 86% 84% 82% 83% 85% 88% 90% 5% Accommodation condition 76% 76% 89% 82% 78% 85% 80% 4% Study sense 83% 77% 91% 86% 85% 86% 91% 82% 86% 84% 1% Bank account 75% 62% 67% 78% 77% 81% 83% 72% 78% 75% 0% Home friends 86% 66% 72% 81% 75% 85% 76% 77% 82% 77% -8% Internet access 95% 77% 93% 86% 74% 92% 89% 81% 88% 80% -15%

Arrival section asked to all 1st year students All materials strictly copyright © i-graduate 2016 137 Learning satisfaction – Year on year comparison – international students First year vs Elements 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2016 Work experience 66% 68% 71% 73% 68% 79% 77% 72% 79% 76% 10% Multicultural 82% 79% 80% 91% 91% 92% 89% 90% 91% 90% 9% Language support 84% 82% 80% 90% 90% 93% 90% 91% 92% 92% 8% Learning support 82% 82% 82% 89% 89% 91% 92% 89% 90% 90% 7% Assessment 85% 85% 86% 90% 89% 91% 92% 87% 94% 92% 7% Research 83% 83% 85% 88% 88% 88% 90% 89% 91% 89% 6% Virtual learning 89% 89% 95% 93% 95% 96% 95% 5% Careers advice 68% 66% 71% 73% 73% 82% 76% 75% 80% 73% 5% Learning spaces 88% 88% 91% 93% 92% 93% 93% 93% 94% 92% 3% Employability 80% 78% 78% 84% 81% 87% 87% 84% 86% 84% 3% Laboratories 92% 93% 95% 95% 95% 96% 94% 3% Topic selection** 90% 85% 91% 95% 87% 89% 93% 2% Academics' English 90% 88% 88% 94% 93% 93% 96% 94% 93% 92% 2% Performance feedback 84% 80% 84% 86% 84% 86% 88% 86% 87% 85% 1% Course organisation 86% 83% 88% 90% 85% 89% 87% 0% Learning Overall 86% 86% 92% 87% 89% 91% 87% 90% 87% 0% Course content 90% 83% 83% 92% 91% 93% 89% 87% 92% 89% 0% Online library 93% 91% 94% 91% 93% 94% 93% 0% Expert lecturers 95% 91% 92% 95% 94% 95% 99% 92% 93% 94% -1% Technology 93% 95% 94% 92% 90% 95% 93% 95% 96% 92% -1% Physical library 94% 91% 93% 97% 96% 95% 92% -2% Class size 95% 94% 92% 94% 93% -2% Good teachers 91% 84% 88% 92% 91% 92% 92% 88% 91% 90% -2% Marking criteria 87% 87% 90% 84% 83% 91% 84% -3% Quality lectures 94% 89% 92% 93% 90% 90% 88% -7%

First year vs Elements 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2016 Host friends 63% 66% 66% 69% 73% 77% 68% 66% 79% 78% 15% Host culture 77% 76% 77% 88% 87% 86% 84% 83% 89% 89% 11% Other friends 80% 82% 76% 88% 88% 91% 88% 85% 89% 89% 9% Living cost 67% 61% 70% 70% 67% 68% 67% 70% 69% 75% 9% Earning money 61% 63% 58% 54% 58% 67% 46% 57% 67% 68% 7% Good contacts 73% 70% 67% 79% 78% 84% 76% 75% 80% 79% 6% Visa advice 82% 81% 79% 84% 84% 86% 81% 87% 88% 87% 4% Safety 89% 89% 84% 88% 82% 90% 91% 92% 91% 93% 4% Worship facilities 83% 81% 82% 86% 81% 88% 86% 86% 87% 86% 3% Good place to be 93% 94% 90% 95% 92% 96% 95% 93% 95% 95% 2% Transport links uni 77% 70% 76% 75% 78% 80% 81% 83% 84% 79% 2% Living Overall 88% 86% 90% 86% 89% 89% 89% 89% 90% 2% Accommodation quality 87% 83% 84% 88% 85% 84% 85% 86% 86% 89% 2% Campus buildings 93% 95% 97% 94% 92% 94% 0% Transport links 83% 79% 81% 86% 83% 85% 88% 87% 88% 83% 0% Eco-friendly attitude 86% 91% 87% 87% 91% 86% 89% 86% -1% Social activities 81% 77% 73% 82% 81% 85% 81% 79% 85% 80% -1% Social facilities 82% 80% 82% 86% 86% 86% 79% 81% 86% 81% -2% Campus environment 94% 95% 96% 94% 94% 92% -2% Financial support 63% 66% 63% 66% 63% 76% 57% 55% 66% 60% -3% Accommodation cost 63% 58% 62% 58% 60% 63% 56% 62% 62% 59% -4% Sport facilities 84% 85% 83% 84% 84% 82% 78% 79% 85% 79% -4% Internet access 91% 88% 89% 83% 75% 86% 83% 86% 85% 82% -8% Home friends 83% 84% 75% 84% 82% 86% 79% 82% 81% 75% -9%

First year vs Elements 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2016

Residential Assistants 73% 81% 91% 97% 90% 91% 98% 25% Student Wellbeing 74% 87% 96% 91% 95% 98% 24% Services for Students 74% 92% 95% 96% 94% 100% 91% 95% 95% 21% Accommodation Office 73% 74% 93% 91% 89% 91% 81% 89% 87% 89% 16% Clubs/Societies 81% 84% 85% 95% 93% 94% 88% 90% 93% 96% 15% Catering 73% 78% 77% 80% 82% 84% 84% 83% 86% 85% 12% IT Support 87% 90% 93% 94% 93% 97% 95% 95% 97% 97% 10% Fees & Incomes 78% 80% 82% 93% 85% 93% 93% 90% 80% 87% 9% International Office 83% 90% 96% 97% 92% 91% 81% 91% 93% 91% 9% Careers and Empl. 74% 68% 85% 77% 94% 77% 84% 82% 8% Students' Union 88% 93% 90% 95% 94% 96% 96% 94% 95% 94% 6% Support Overall 85% 85% 92% 92% 91% 91% 89% 91% 88% 3% Personal Tutors 96% 96% 96% 95% -2%

Elements 2015 2016 First year vs 2016 Fees & Incomes 81% 88% 7% Accommodation condition 85% 87% 1% Host friends 94% 95% 1% Accommodation Office 93% 94% 1% Local orientation 86% 87% 1% Institution orientation 91% 91% 0% First night 95% 95% 0% Formal welcome 93% 92% 0% Other friends 83% 82% 0% Meeting staff 94% 93% 0% Arrival Overall 95% 94% -1% Study sense 90% 89% -1% Internet access 86% 84% -2% Bank account 88% 85% -2% Registration 95% 93% -2% Social activities 78% 75% -3%

Elements 2007 2015 2016 First year vs 2016

Technology 74% 95% 93% 20% Assessment 87% 93% 93% 6% Multicultural 84% 89% 88% 4% Expert lecturers 91% 95% 95% 3% Performance feedback 83% 85% 2% Careers advice 75% 75% 76% 1% Laboratories 96% 97% 1% Marking criteria 83% 84% 1% Academics' English 91% 92% 92% 1% Work experience 80% 81% 1% Learning spaces 91% 91% 91% 0% Class size 93% 93% 0% Quality lectures 86% 86% -1% Online library 94% 93% -1% Course organisation 84% 83% -1% Physical library 94% 93% -1% Learning Overall 88% 86% -2% Learning support 88% 86% 86% -2% Virtual learning 96% 94% -2% Employability 88% 85% 85% -3% Good teachers 91% 89% 87% -4% Research 97% 89% 90% -7% Course content 100% 91% 91% -9%

Elements 2015 2016 First year vs 2016

Good place to be 90% 93% 4% Safety 90% 93% 3% Social facilities 78% 81% 2% Living cost 74% 76% 2% Transport links uni 79% 81% 2% Campus environment 92% 94% 2% Transport links 86% 87% 1% Living Overall 87% 89% 1% Accommodation quality 82% 83% 1% Worship facilities 87% 87% 1% Campus buildings 94% 95% 1% Eco-friendly attitude 86% 86% 0% Internet access 82% 82% 0% Host friends 94% 94% 0% Earning money 71% 71% -1% Other friends 83% 82% -1% Social activities 76% 75% -1% Good contacts 77% 76% -1% Sport facilities 88% 86% -1% Accommodation cost 59% 56% -3% Financial support 61% 58% -3%

Elements 2015 2016 First year vs 2016

Faith Provision 89% 96% 7% Fees & Incomes 79% 83% 4% Disability Support 87% 89% 2% Accommodation Office 92% 93% 1% Personal Tutors 95% 95% 0% Services for Students 97% 97% 0% Support Overall 88% 88% 0% Catering 90% 90% 0% Residential Assistants 92% 91% 0% Students' Union 94% 93% -1% IT Support 98% 96% -2% Clubs/Societies 92% 90% -3% Careers and Empl. 92% 89% -4% Student Wellbeing 95% 90% -5%

71% Loan 29% 22% 27% Family 36% 38% 24% Government/State funding 18% 29% 22% Own funds (e.g. savings) 34% 53% UG (2107) 16% Employment while studying 4% PGT (131) 4% Other(55) 10% Scholarship, bursary or grant 10% 25% 2% Employer 3% 9% 1% Other financial assistance 2% 0% 1% Other 2% 7% How are you funding your studies?

Leeds Beckett (2665)

39%

City Campus Headingley

61%

For further information about the Student Barometer, please contact Jan Dzugan ([email protected])

For further details of any of our other research services, please contact a member of the i-graduate Research Team ([email protected])

Where we work: ASIA AUSTRALIA & NEW ZEALAND NORTH AMERICA UK & EUROPE