Coronavirus – Additional Community Support Available To You

Location / Provider Support on offer Contact details

Government The NHS is writing to people identified as at risk of severe illness if they catch coronavirus. This is because an underlying disease or health condition would make them more likely to be admitted to hospital than others. https://www.gov.uk/Coronavirus-extremely-vulnerable

Please register as an extremely vulnerable person so you can ask for help getting deliveries of essential supplies like food. Local community / Check out local towns – here is a council support selection of what’s on offer wide To help direct local residents who need https://www.surreycc.gov.uk/people-and-community/emergency-planning-and-community- support, such as; picking up shopping, safety/coronavirus/community-support/need-help For anyone living prescription collections or having in Surrey someone who can be a telephone 0300 200 1008 - Monday to Friday, 9am to 5pm friend, to various services who can help them West Sussex wide To help direct local residents who need https://www.westsussex.gov.uk/leisure-recreation-and-community/supporting-local- support, such as; picking up shopping, communities/community-hub-covid-19/ For anyone living prescription collections or having in West Sussex 0330 222 7980 Lines open 8am to 8pm someone who can be a telephone friend, to services who can help them Crawley Borough Crawley Community Help Hub – Crawley.gov.uk/coronavirus Crawley Borough Council is coordinating a signposting service to To get help and support please call: 01293 438000 help you get the support you need. Will also be providing direct support Horsham District Horsham Community Hub. The District https://www.horsham.gov.uk/community/coronavirus-community-support Council is working closely with the local voluntary groups. You can register If you cannot use the internet please call 01403 215100 online for support and will be linked in to local groups. Surrey wide Contact Service Co-ordinator Sarah Pattenden on 07469 932192 or email The Brigitte Trust has extended their [email protected] telephone support service to offer emotional support to any adult with a life limiting illness in the Surrey area who is vulnerable, lonely, isolated, bereaved or a carer who needs someone to chat to

Tandridge Linking vulnerable people to local https://tva.org.uk/covid-19-and-tandridge-voluntary-action/ Voluntary Action support available (Tandridge District For more information please email: [email protected] - Oxted, , Godstone) Voluntary Action Holds information about local groups https://www.varb.org.uk/blog/2020/03/19/register-here-to-become-a-covid-19-community-support- and providing support for vulnerable people volunteer/ (VARB) – Please get in touch if you’re local to (Reigate, Redhill, any of these areas Merstham, )

Mole Valley Leatherhead Rotary Club is keeping an https://www.rotary-ribi.org/clubs/page.php?PgID=801567&ClubID=1460 (Dorking and up-to-date website with information Leatherhead) about businesses in Mole Valley who continue to trade and can offer you home delivery West Sussex Age Offering Information and advice, Email: [email protected] UK telephone befriending, doorstep deliveries, welfare and safety support 01903 731800 and wellbeing advice Haywards Heath Haywards Heath COVID19 Mutual Aid https://haywardsheath.gov.uk/news/Important-Documents-Information-for-COVID-19-Mutual-Aid- links local volunteers with vulnerable Working-Together-to-support-Haywards-Heath.aspx people. Supported by Haywards Heath Town Council 01444 635002

Burgess Hill Facebook group in Burgess Hill called Facebook - Burgess Hill Helper Army Community Burgess Hill Helper Army. Group of volunteers who are offering to do vulnerable peoples or people who are unable to get out shopping, collect their prescriptions etc Balcombe Parish Balcombe village has set up a helping Parish clerk Jemma McCarthy on 01444 811833 or [email protected] Council network - making sure people get food and medicines collected and delivered, through to providing pet care, urgent DIY, or regular contact to let someone know they’re aren't forgotten East Surrey – The Brigitte Trust is providing emotional http://www.brigittetrust.org/ Brigitte Trust support via telephone (enhanced befriending scheme) and signposting 01306 881816 people to other local sources of support The Westway The Westway team can support people Contact Claire Richards on 01883 347230 Caterham with shopping, delivering medication and hot meals Age UK Surrey Providing a telephone service where 01483 503414 possible Mental wellbeing Mental Health Helplines and support groups that offer https://www.nhs.uk/conditions/stress-anxiety-depression/mental-health- helplines expert advice helplines/?fbclid=IwAR0uM5Jx0kSRknnNRg7rPtAoTFjX7MF40-CCr1BErJzHMcmYSzDrp_r_K1k

Includes Samaritans and Mind NHS mental Free and paid for NHS apps to support https://www.nhs.uk/apps-library/category/mental-health/ wellbeing mental wellbeing https://www.nhs.uk/oneyou/every-mind-matters/ Mind Coronavirus and wellbeing information https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

0300 123 3393 Monday to Friday 9am to 6pm Shout Crisis text line https://www.giveusashout.org/

Text 85258 Foodbanks Food banks East Grinstead Food bank https://eastgrinstead.foodbank.org.uk/ Redhill Food bank https://www.redhillfoodbank.org.uk/ Horley Food bank http://www.horleyfoodbank.com/ Caterham Food bank https://caterham.foodbank.org.uk/ Horsham Food bank https://horshamdistrict.foodbank.org.uk/ Reigate (Loveworks food bank) https://www.loveworks.org.uk/ Dorking Food bank https://dorkingarea.foodbank.org.uk/ Signposting services West Sussex Signposting service – Information about www.westsussexwellbeing.org.uk Wellbeing groups and services for local residents. Covers all district and boroughs in West www.midsussexwellbeing.org.uk Sussex. www.crawleywellbeing.org.uk One to one appointments (by phone) with wellbeing advisors to support www.horshamwellbeing.org.uk physical and emotional wellbeing

East Surrey Information and signposting service – https://www.wellbeingprescription.org Wellbeing information about local services Prescription One to one phone appointments (by phone) with wellbeing advisors to support physical and emotional wellbeing

West Sussex Information on services for older people District and Borough director Crawley http://www.crawley.gov.uk/pw/Community_and_Neighbourhoods/Community_Directory/index.htm of services Mid Sussex http://www.community-connections.org.uk/

Horsham https://www.horsham.gov.uk/community/older-peoples-directory-of-services

SSAFA The Armed Forces Charity – Supports https://www.ssafa.org.uk/ anyone who has served in the forces 0800 731 4880

Surrey Information Information on care and support https://www.surreyinformationpoint.org.uk/ Point services in across Surrey https://www.surreycc.gov.uk/social-care-and-health/adults

West Sussex Information on care and support across www.westsussexconnecttosupport.org Information Point West Sussex https://www.westsussex.gov.uk/leisure-recreation-and-community/supporting-local- communities/community-hub-covid-19/ Welfare Surrey Welfare Offering benefits advice https://www.swru.org/ Rights Unit National - Citizens Welfare benefits and legal advice https://www.citizensadvice.org.uk/ to find local services Advice National number: 03444 111 444

National – Information about pensions https://www.gov.uk/contact-pension-service Pensions Service National – Information and links about benefits, https://www.gov.uk/government/organisations/department-for-work-pensions Department for pensions and jobs Work and Pensions

Carer Support West Sussex Carer Helpline and online support for carers. https://www.carerssupport.org.uk/ Support Main focus on: • Emotional support 0300 028 8888 • Carer Contingency Planning • Carers Assessments Email: [email protected] • Practical guidance (including equipment and grants) • Information Surrey Action for Helpline and online support for carers: https://www.actionforcarers.org.uk Carers • One-to-one phone support instead of home visits 0303 040 1234 • An extended Carer Information Centre, with more staff to take your questions by phone and email • Increased website information Telephone support National Age UK Call in Time is a free telephone https://www.ageuk.org.uk/services/befriending-services/sign-up-for-telephone-befriending/ friendship service for people 60 and over. Callers are matched with a likeminded person who's keen to make a new friend, and every week they'll give them a call National - Silverline The Silver Line is a confidential, free https://www.thesilverline.org.uk/ helpline for older people across the UK 0800 470 80 90 open every day and night of the year. Our specially trained helpline team can: • Offer information, friendship and advice • Link callers to local groups and services • Offer regular friendship calls • Protect and support older people who are suffering abuse and neglect Priority Services register West Sussex and Priority Services Register Additional https://www.ukpowernetworks.co.uk/power-cut/priority-services-register East Surrey support in the event of a power cut. Includes a priority number to ring and 0800 029 4285 tailored support for the individual provided through charity partners. Through this people can register for the priority register for water companies Cancer National - Cancer Telephone support groups https://www.cancersupportuk.org/ Support

Dementia Alzheimer’s For up to date information on dementia https://www.alzheimers.org.uk/get-support/coronavirus-covid-19 Society services including Dementia Connect Support Line 0333 150 3456 Monday to Wednesday 9am – 8pm Thursday and Friday 9am – 5pm Saturday and Sunday 10am – 4pm