Edenbridge & Westerham Sevenoaks & Swanley
Supporting the Health & Wellbeing of the Local Community
Presentation to Sevenoaks District Council 15 th July 2014
Martin Wells Chairman Sevenoaks & Swanley CAB The Service
• Advice – Free – Independent – Confidential – Quality Assured – Trained Advisors • Five Days per week Our Clients • 3903 Gateway Assessments • 1462 Full Advice Enquiries Clients 20
15
%10
5
0 Poor Health Disabled Over 60 BME All figures cover both bureaux, and are annualised based on July 2013 – May 2014 Problem Areas
Top 6 Legal, 6% Employment, 8%
Benefits, 30% Relationships, 9%
Housing, 11%
Debt, 19% A Day in the Life
56 Gateway 12 Full Advice 47 Phone Calls 21 Face to Face Assessments Appointments
2 Outreach Detailed debt/benefits follow up 2 Home Visits Sessions appointment for 6 clients
10 helped with official forms/ 17 Volunteers 5 Staff paperwork
2 Third Party Referral To Domestic Violence 3 Third Party Letters Phone Calls Support Service A Day in the Life • Benefits • Legal • HB stopped – client doesn’t know why • Lasting Power of Attorney (2). Forms • Informed overpaid tax credits – client provided as client has no computer access disagrees • Visually impaired client wants to claim for • Help completing claim form personal injury • Benefit check (2) • Compensation for dog killing sheep • Benefits following redundancy • Action in small claims court • Alleged overpayment of Pension Credits • Order for repayment in CC • Benefits check for recently separated • Divorce proceedings & maintenance single parent • Debt • Possible appeal against tax credit • Assist with SDC means form re Council Tax overpayment arrears • Appeal against ESA being stopped • Repayment schedule for WKHA tenant • Changes in Entitlement following lowering • Client considering suicide due to court of rent (2) letters/bailiffs - to see specialist adviser • Employment • Repossession threatened – unknown rent • Rights following dismissal arrears • Rights following redundancy (2) – possible • Finance unfair selection • Entitlement to PIP repayment/help making • Client in tied accommodation, claim (2 clients) employment ending • Misselling – assist with claim to • P/T working following maternity leave ombudsman • P/T working – wants more hours & more • + Housing (3), Health (2), Relationships notice of shift times (2), Travel (2), Consumer (1) Financial Overview 2013/14 Income Other Big Lottery 5% 3% Gifts/Donations 6% KCC 2%
Friends 4% SDC (Core Grant) 42%
ASTF 15%
Local Benfactors 10%
SDC (Housing) 8% WKHA 5% Financial Overview 2013/14 Expenditure Travel Other 2% 8% Cit A 3% Administration 2%
Training 4%
Office Expenses 10%
Staff Costs 54%
Premises 17% The Future
• The Challenges – Resources – Changes • The Opportunities – Further Outreaches • The Initiatives – Contracted Work – Alternative Funding Streams