Church Stretton Branch Is Closing on Friday 7 September 2018
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1 | 1 This branch is closing – but we’re still here to help Our Church Stretton branch is closing on Friday 7 September 2018. Branch closure feedback, and alternative ways to bank 2 | 3 Sharing branch closure feedback We’re now nearing the closure of the Church Stretton branch of Barclays. Our first booklet explained why the branch is closing, and gave information on other banking services that we hope will be convenient for you. We do understand that the decision to close a branch affects different communities in different ways, so we’ve spoken to people in your community to listen to their concerns. We wanted to find out how your community, and particular groups within it, could be affected when the branch closes, and what we could do to help people through the transition from using the branch with alternative ways to carry out their banking requirements. There are still many ways to do your banking, including in person at another nearby branch, at your local Post Office or over the phone on 0345 7 345 3452. You can also go online to barclays.co.uk/waystobank to learn about your other options. Read more about this on page 6. If you still have any questions or concerns about these changes, now or in the future, then please feel free to get in touch with us by: Speaking to us in any of our nearby branches Contacting Ramona Enfield, your Community Banking Director for North Wales & Shropshire. Email: [email protected] We contacted the following groups: We asked each of the groups 3 questions – here’s what they said: MP: Philip Dunne In your opinion, what’s the biggest effect that this branch closing will have on your local Local Council: community? Councillors Lee Chapman and David Evans, Church Stretton Council You said to us: Mayor Michael Braid There were some concerns that the branch closure may have an impact on the way Customers: customers can bank – particularly small A number of customers who regularly use the businesses who rely on the branch to deposit branch cash. There were also some concerns about the impact on the local community in general. We’d like to say: We understand the concerns about the closure – and we’d like to reassure everyone that, before deciding to close, we looked very carefully at how the branch is used. Many customers already use nearby branches and Online or Telephone Banking, and we’ve seen a general fall in customers coming to our branch. To keep a community focus and to ensure trade stays in the local area, everyday banking can be done at the Post Office in Church Stretton – it’s open Monday to Saturday from 6am to 9pm and from 7am to 9pm on Sundays. We are helping our customers understand which transactions they can do there, and ensuring they are supported through this transition. We’ve let our business customers know about other ways to withdraw and pay in cash, including Barclays Collect, our cash collection service, and the services available to them at the Post Office. 4 | 5 What’s the biggest effect that this branch What alternative ways to bank do you believe closing will have on customers of the branch? would help people adapt to the change? You said to us: You said to us: There were concerns about customers who The closure means customers will need depend on the branch – for example the help getting used to new banking methods, more elderly customers and those who find it particularly those who have concerns about difficult to travel. banking online and may prefer personal interaction. We’d like to say: We’re speaking directly with customers most We’d like to say: likely to be affected by the closure and we’re We’re encouraging customers to use other helping them with alternative ways to do their ways to do their everyday banking, including banking. This includes telephone banking to Mobile and Online Banking – and Telephone speak to someone in person. Banking and the Post Office for those who prefer to speak to someone. For many customers, particularly those who prefer to bank face to face, the Post Office is We’ve run ‘Tea and Teach’ events at the there for them. We are working with the Post branch to show customers other ways to Office staff to ensure they are ready for the bank, including how they can set up regular extra demand when our branch closes. payments, and how to use Pingit or Barclays Mobile Banking on their mobile phones. We’ve For customers who are able to travel, the also shown customers how to order cards nearest branches are in Shrewsbury and and PINs, and we’re helping everyone remain Ludlow. However, we understand it’s not vigilant against fraud. always convenient to travel, so we’ve been offering support from our Digital Eagles to help customers adapt to new ways of banking – so that they don’t have to come into a branch as often. There are cash machines nearby at Co-op, Longmynd Service Station and Tuffins – all are free to use. Other things that could help Banking at the Post Office is available to both personal and business customers – where they can withdraw and pay in cash, and check their balances using a debit card and PIN. Customers can also pay in cash using a pre-printed paying-in slip. Cheques can be deposited at the Post Office – customers will need a pre-printed paying-in slip, along with a cheque deposit envelope. • Cheque deposit envelopes – we have supplies of envelopes in the Church Stretton branch, so please visit us before it closes to pick some up. Otherwise, call us on 0800 169 3091* and we’ll pop some in the post • Pre-printed paying-in slips – are at the back of a Barclays cheque book. They can also be ordered at any branch or by calling 0800 169 3091* Please allow an extra 2 days for cheques or cash deposited using a pre-printed paying-in slip to reach your Barclays accounts. *Lines are open 24 hours a day, 7 days a week Ways to bank We want to make staying in control of your everyday banking as easy and convenient as possible. Over the years, we’ve introduced many ways you can bank without having to come into a branch. 4 | 5 Barclays Mobile Banking The Post Office Transfer money between accounts and All customers can pay cash in, keep a check on your balances. If you need withdraw cash and check balances Waysto, you can tocall usbank directly from the app using their Barclays debit card and PIN too. The Barclays Mobile Banking app is at thousands of Post Office branches free to download from your app store1. across the country. We want to make staying in control of your everyday banking as easy and convenientOnline Banking as possible. Over the years, we’veAll introduced customers many can also ways pay you cash and can bank without having to come into a branch.cheques into a Barclays account using a Do all your everyday banking tasks from personalised paying-in slip. For cheques, your home computer. We use the most you’ll also need a cheque deposit advanced security systems to keep your envelope. 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