ISSUE 20 : NOVEMBER 2016 THE STAIRCASE KINGS

Ben Rainford laying tarmac with the team in St Albans

Check out our rail team

Milly Fullalove with Lin from Choices, donating their harvest festival items interview on pages 6 & 7 Celebrating Customer Service Week From 3rd – 7th October 2016 colleagues across the business celebrated National Customer Service week in their offices or on site with a range of activities. National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy. We’ve provided a snapshot of the week in the middle of the magazine; from activities, to money raised through fun events. Thank you to everyone who took part and helped to raise awareness of the importance of customer service. Please add the 2017 dates of 2nd –6th October to your diary.

6S. THE CLANCY GROUP STAFF MAGAZINE Inside MJ’s – our new salad bar and hot food counter

MJ’s is open for business

Monday 17 October marked a very special occasion at the Harefield office. Our fantastic new staff restaurant opened its doors for business. Family members, friends and colleagues joined together in the conservatory to watch as restaurant naming competition winner, Steve Potter, Supervisor, Total Mobile cut the ribbon. Steve said: “It was an honour and a privilege for my suggestion to be picked by Kevin, Dermot and the Clancy family. And a fitting tribute to the Man who, if it wasn’t for him, none of us would be here today!” Log in to the hub to see some of the pictures and watch our opening ceremony video. Left to right: Steve Potter and Michael Clancy

Members of the Clancy family, friends and colleagues at the Members of the Clancy family in front of an old family photo opening ceremony

2 The Clancy Group Staff Magazine l 6S 20 Communication is King Out with the old In September we supported Southern Waters seventh annual HS&W conference, which took place at East Sussex National Golf (water pipes) Resort, Uckfield. We recently started work on Seamus Keogh opened the event with a presentation on best Southern Water's £8million practice and the HSE journey of a family business from the early project to replace water mains days of MJ Clancy & Sons, through to present day and of course in parts of Chatham, Gillingham onwards to 2020. and Rochester. Inside the conference the theme for our stand was ‘Communication The work will include replacing is King’, highlighting how communication can impact both positively 28km of 85-year-old water mains and negatively on Health, Safety and Wellbeing. and we will also replace service pipes. The project started in Outside, Steve Davies was demonstrating Clancy Plants latest August and will take 18 months to development, the new plant safety zone system. The system links complete. The mains and services a helmet mounted transmitter to a receiver built in to an are being replaced due to water excavator. This alerts the operator to someone entering the quality issues and this is the exclusion zone allowing the plant to be stopped preventing second phase of Southern Water’s potential injury. improvement plan for the area. Special thanks to George Foulger, Simon Bell, Sam Greensitt, Juan Senior Contract Manager Denver Riberio, Michael Zawadzki , Sam Hendrie, Steve Davies, James Knight stated “The deadlines for knight, Ian Holt, Gavin Elon, Chris Brookes , Andy Bareham, who this scheme are tight and in supported arrangements for the event. order for us to ensure a smooth delivery we need to be very efficient, at the forefront of our planning approach is the customer”. Andy Bird, Project Charity golf day Manager added “Although we Brendan Mitson, Aaron Ransom and Jason Platt played in a charity cannot avoid disruption we will be golf day recently to raise funds for Dragonfly Bereavement Fund, doing our upmost to ensure a local charity in East Sussex, where we have our biggest contract customers have a positive with Southeast Water. Clancy Docwra sponsored the number 9 experience while we are in the hole at the event, which raised over £5000 for the charity. area during delivery”.

Andy Bird Project Manager holding a piece Left to righ:: Jason Platt (District Manager), Aaron Ransom (Team Leader), Brendan Mitson of 85 year old pipe. (Area Manager)

3 A Great Place to Work Our Great Place to Work focus groups started in November. These meetings are a chance for us, the HR team, to dive deeper into the feedback you provided in response to our employee survey in April. So far we’ve had 15 focus groups, with over 180 colleagues. Thank you to everyone who has participated in one of our focus groups, your feedback is extremely important to us. In the New Year we’ll provide an update on how we’re using your feedback to make The Clancy Group an even better place to work.

Leadership team meeting Our final Leadership event of 2016 took place at the beginning of December. The team spent a great day together reviewing our performance against our KPI’s, discussing challenges for the coming year and participating in a few team building exercises. Look out for the video highlights on The Hub soon.

Multi Utility to the rescue I recently interviewed Danny Holt and Joe Fisher, to find out about their heroic efforts when they rescued a young boy from a burning property. The pair are working on the latest Multi Utility job in Shinfield, Reading and started their day just like any other, until Danny noticed a young boy, frantically cycling past them. Danny said “I didn’t think much of it at first, but then we heard a lot of commotion and swearing coming from the house opposite and noticed smoke coming from the bathroom window. I called 999, while Joe and I ran over to the property. Upstairs we found the same young lad grabbing water from the bathroom and running to the bedroom to put out the fire. As I led the boy down the stairs, he panicked as he’d left his Lizzard in the house, I quickly ran back to get the lizard! Then I took the boy downstairs and tried to keep him calm until the paramedics arrived”. The young boy was taken to hospital, and released later that evening. Danny and Joe picked up some Krispy Kreme donuts and paid him a visit the following morning. The boy Danny Holt and Joe Fisher. Our Multi Utility heroes! was shaken but made a full recovery. 4 The Clancy Group Staff Magazine l 6S 20

New Contract Win…. A new contract has been won and signed by Clancy Docwra. Client: Scottish Power Value: £315,000.00 Region: Scotland Sector: Energy Location: Langholm, Dumfries & Galloway Start date: September 2016 Overview: Cable installation between Craig II Windfarm Substation and Langholm Primary Substation. 11kv HV cable and ducts approx. 3.4km to be installed in carriageway, footpath and verge. A thrilling Halloween/firework display Saturday 29 October was our Clancy right) with some of our staff showing a Group Halloween/fireworks display held completely different side to their in the grounds of Clare House. The event normal calm and rational behaviours! was attended by over 430 colleagues, The event raised around £2,000 from family members and friends. It was a ticket sales and the raffle proceeds great evening, the weather was kind and and the money will be donated to the Bonfire was lit by Sandy Hooson- MacMillan Cancer Support and the Jones the Harefield Rainbows Harefield Rainbows, Brownies, Cubs & leader/Brownies Brown Owl. We had a Scouts. We would like to thank all our fantastic fireworks display, spooky face volunteer helpers who made the event painting by Hannah Lewin from Clancy such a success and especially Tracy Plant and a children’s Halloween fancy Blake for all her hard work with dress competition judged by the Clancy organising and dealing with the family Kevin, Dermot, Mary and Doreen. administration of the event including Some of our fancy dress winners were ticket sales. We would also like to thank Emily Randall, Harvey Frost, Ava Blake, our Suppliers who kindly donated the Macy Snook and Grace Cox, however all fantastic raffle prizes including Reflex, the children who dressed up in fancy MGF, Andrew Sykes, HE Services, PSS, Charlie Dacre and her mum had dress were winners with proud parents Groundforce, Obart pumps, D J Haulage, their faces painted by Hannah Lewin and families admiring their costumes Lombard Asset Finance and OCS. and make up. We had some fantastic adult outfits too (see picture on the Thank you all for a great night.

Training Location Training Date Training Date Session(s) Think Safe update Horsham 04/01/2017 04/01/2017 AM/PM Bordon 05/01/2017 05/01/2017 AM/PM Over 1000 employees have now Brixton 05/01/2017 05/01/2017 AM/PM attended the Think Safe Training. Hazards Green 10/01/2017 10/01/2017 AM The programme is going from Hayes 11/01/2017 11/01/2017 AM/PM strength to strength as it moves into Kidlington 12/01/2017 12/01/2017 AM/PM Priority 3, which starts early January Otterbourne 17/01/2017 17/01/2017 AM/PM 2017! Please make a note of these Tonbridge 18/01/2017 18/01/2017 AM/PM early January dates. Harefield 19/01/2017 19/01/2017 AM/PM Joining instructions will be sent out Harefield 23/01/2017 23/01/2017 AM/PM prior to the course for all candidates Harefield 24/01/2017 24/01/2017 AM/PM that fall into priority 3. Kidlington 25/01/2017 25/01/2017 AM/PM For more updates on the programme, Livingston 25/01/2017 25/01/2017 AM/PM please visit the Clancy Hub. Livingston 26/01/2017 26/01/2017 AM/PM Chatham 30/01/2017 30/01/2017 AM/PM Hockers Lane 31/01/2017 31/01/2017 AM/PM

5 An interview with our Rail Team WHAT THEY’RE WORKING ON: They are currently working on the LUL TPS3b Premises Maintenance Contract. At the moment they are working at Harrow-on-the Hill Station installing GRP stair treads to 6 staircases – 162 steps in total. This has been raised as a job by LUL due to recent incidents of slips and trips on the stairs. The work involves removing the existing metal nosings and floor tiles, making the surface good and then installing the GRP treads.

Tell me what your role involves? What’s the most challenging part of ROGER: I am responsible for your role? protection on the track and safe ROGER: Safety critical roles. system of work. One of my duties TOM: Every day is different which involves taking protection of the presents new challenges, but I enjoy track – I have to ensure that there the challenge.. are no more trains running and the MARCIN: Setting myself a high electrical current is shut off (so standard of work and meeting that that it’s not running through the during a small time frame during rails) to ensure it’s safe for the Engineering Hours. guys to work on. REG: Working and completing work in a TOM: Skilled Operative - I carry out small window during engineering hours a number of different tasks such can sometimes have its challenges. as painting, groundworks, fixing of GRP treads. What do you most enjoy about your MARCIN: Skilled Operative - I carry role? out similar tasks to Tom. ROGER: Different challenges every

REG: Site Person In Charge – week. Maintaining a safe working TOM: The different scope of work. Team Facts environment and safe system of

work. As the Site Person in Charge, MARCIN: Producing a high standard of ‘The Staircase Kings’ – we have pre I am responsible for setting up a work. Starting a job and finishing a job similar repairs to Leytonstone, Ray gives me great satisfaction. safe working system – which Parsons Green, Preston Road, East REG: I enjoy being on site on the “ means ensuring tools, plant and Acton, Debden, Shepherds Bush Ma materials are fit for the job; tools. The most enjoyable thing is the making sure everyone is aware of diversity of our work, the type of Gloucester Road Stations and also their duties for the shift; work and trades I carry out are Stonebridge Park Depots. never the same. This makes my job managing health & safety; Here’s a few of the other jobs in pro managing progress etc etc. more interesting. this Framework Contract: 1) Creation of a new messroom, show Different challenges every week Station for the LUL P-Way gangs. 2) Anti-slip repairs to 1000 linear me 3) Roof condition surveys to over 35 JUST FOR FUN... Stations and Lineside Building. “ If you could be a famous person for one day, who would you be and why? What we’ll be working on over the ne ROGER: George Best – Greatest footballer ever! 1) Refurbishment of the dilapidated TOM: Elvis Presley – ‘the man’s a legend’. 2) Replacement of metal stair nosing MARCIN: Gazza!- because I also love plane parties. 3) Replacement of rooflights at Stam REG: Kermit the Frog - I once had a crush on Miss Piggy!

6 The Clancy Group Staff Magazine l 6S 20 Weighing up vehicle safety

Garry Jones, Regional Transport Manager has been developing and implementing a new van weight WHO THEY calculator that has recently been circulated within the Traffic Management division across Scottish and ARE Eastern areas. Ensuring the vans have the correct weight on-board will assist the group with Work safe = From left to right Home safe as an overweight vehicle is not only dangerous but illegal. The brakes and tyres don’t Marcin Rataj, perform adequately on an overweight vehicle affecting the grip and overall balance especially as we head Roger McGonagle, towards winter and the roads become wetter. In Kevin ‘Reg’ Witt and addition, the weight calculator will reduce the scope for on the spot fines for drivers, improve overall fuel Tom Murphy. consumption and reduce unnecessary wear and tear. Garry is now working on a similar calculator for the rest Marcin has worked for of the gangs which is proving a little more challenging due to the volume of equipment they carry on board their Clancy for 10 years, vans. Its pleasing to see that all of the drivers and Roger for 16 years, managers involved in this piece of work so far have been extremely willing, positive and happy to improve the safety Kevin 9 years and of the vehicles they are responsible for. Tom for 13 years. There are many benefits but the main message is Work safe= Home safe 100% of the time with no exceptions.

eviously carried out yners Lane, tcote, North arket and o Neasden & ogress as part of wer and toilet facility at Edgware Road . etres of walkways at Neasden Depot 0 roofs across 74 London Underground ext few months: overbridge at Hammersmith Station gs to 8 staircases at Seven Sisters Station mford Brook Station Garry Jones weighing Dave Gold’s vehicle

7 Left to right: Mick Marshall, Gareth Bartlett, Ronan Clancy, Aiden Say Cheese! Foley and Gary McCarran

As we mentioned in the last issue, we’ve tasked our senior exec team with a selfie challenge and we need your help!

We want to see as many of your faces as possible in these pictures. So whenever you see one of the exec team members on site, remind them to get snapping. Here are the first selfies - keep them coming!

Nathan Watson, Team leader Tonbridge Ian Housley on the new Multi Utility project Kevin in Leeds with Gareth Bell and Tony Jones south east water contract & Seamus Keogh in Shinfiled with Mick and Stewart

Great feedback during customer service week on our Anglian Water contract The project at Doddington Road, Wellingborough involved a customer supply pipe repair which was undertaken by Tony Ireland and Darren Jones. A letter drop had occurred prior to commencement of works and the team from Clancy Docwra, led by Tony Ireland, arrived on site and contacted the local residents in the vicinity of the works informing of them their progress.

Tony Ireland and Darren Jones Darren Jones speaking to Larry Houston

8 The Clancy Group Staff Magazine l 6S 20 A quick update on recent role changes In our last edition we updated you on Seamus Keogh’s and Matt Cannon’s new roles. We’re delighted to announce some further updates to colleagues within our Harefield office. Ronan Clancy has been appointed Associate Director, management and estimating, leaving Ian Housley to Business Development. Mike Sillence has now taken on focus on Health, Safety, Environment and Wellbeing. business assurance and will continue to manage bid An announcement from our Joint Chairmen, Kevin and Dermot Clancy!

As the results of our employee engagement survey show, family is a strong word within The Clancy Group. Started in 1958 by our father and founder, Michael Clancy, our family business has grown Seamus Keogh, CEO and changed over the years. One of our priorities is to ensure Clancy Docwra Ltd that the business continues to develop as a successful family business for many years to come. We’re delighted to have four members of the third generation actively involved in the business and now feels like the right time to make some organisational changes to continue building on our success. We’re pleased to announce that Seamus Keogh will take on the role of CEO of Clancy Docwra Ltd, our main operating business and our nephew Matt Cannon will step into the role of COO. Matt Cannon, COO Clancy Docwra Ltd Ronan Clancy Mike Sillence Ian Housley Please join us in wishing both Seamus and Matt the best of luck in their new positions. Vital scheme Supporting you ahead of and your schedule wellbeing Your wellbeing is important In Aldershot and Farnham a to us. To ensure we all go vital scheme to protect the home safe every single day, future water supply for we’re launching a residents has been confidential hotline completed a month ahead dedicated to supporting of schedule. and assisting you. The Construction Worker In July 2015, South East Helpline offers free Water began work on an support and guidance essential scheme to lay a in times of need. new 7.5 kilometre pipeline from its depot in Boxalls If you would like free, Lane, Aldershot to its confidential advice contact the reservoir on the Hogs Back. construction workers helpline today After months of work, the new pipe was put into service a month ahead of the Cream expected November delivery date, which is a huge success for the team awards We’re delighted The scheme formed part of to announce that the company’s £424 million our Think Safe investment programme posters won taking place between 2015 Gold and Bronze and 2020. at the recent cream awards. 9 The Clancy Group long service dinner On Friday 16th September we held our long service dinner at Left to right: Steve and the Crown Plaza Hotel, Beaconsfield. Linda Mosey, Trevor and The night was all about recognising those who have worked Liane Young. for the company for many years and celebrating those colleagues who had completed 25 years of service with the company. Over 110 people attended the dinner including

some past employees, Directors and Associate Directors Left to right: and Clancy family members. Paul Dyer, Michael The Clancy family are delighted that within the business we Bentley and currently have over 525 people who have completed 10 John Kelly. years or more with the company and demonstrates the family nature of the business.

Kevin and Dermot Clancy presented those colleagues who Left to right: have passed the mark of 25 years service (since the last Elaine McCoy, awards dinner) with a personalised watch to mark the Mike Revell, Rachel Timms special occasion. The music and the celebrations continued and Zoe long into the night and it was great to see people from all Gaywood corners of the country sharing their stories of their time with Clancy’s. Colleagues who were recognised on the night for 25 years’ service were: - Seamus Keogh, Sam Al-Moula, Michael the night for their long service (Butch) Bentley, Tracey Blake, Andrew Fleming, Gary including Anthony Bronwin, Richard Goodrich, Paul Little, John Woodcock, William Walshe and Venison, Trevor Young and William Elaine McCoy. Proffitt. Unfortunately, due to personal circumstances, there were On behalf of the Clancy family some colleagues who were unable to attend the dinner but Congratulations, well done and thank will be receiving their watches shortly……… John Fleming, you to all our long servers, you have Johnathon Sadd and Jeffrey Smith. helped build the company to become In addition to those who have completed 25 years of service the successful business that we are with the company we had others who were recognised on today.

James and Fred were unable to attend the dinner celebrations but wanted to pass on their messages of thanks. James Cole, Commercial & Performance Manager said “The last 25 years have been a blur, where have they gone? I’d like to thank past and present colleagues and the Clancy Family for the opportunity’s and support in helping me in where I am today.” Fred Cooper said “Thanks to everyone at Clancy, particularly Kevin Clancy for Kevin Clancy (centre) presenting James Cole (left) and Fred Cooper (right) with their 25 year service watches putting up with me!”

10 The Clancy Group Staff Magazine l 6S 20 A long service champion We have some fantastic colleagues working within year. Last year was white, our Clancy family and as we approach the festive this year is purple and pink season, a particular person springs to mind. Senior and Linda’s learning how to Project Manager, Tony O’Toole based in Barts make huge paper flowers in Square, Farringdon, has worked for Clancy Docwra those colours. for over 43 years. Tony came over from Ballinrobe, Co.Mayo in November 1970, a week after his 18th On 3 December they invite all Tony O’Toole Birthday. He worked in a factory and for a road of their family, friends and surfacing company before joining Clancy Docwra. neighbours over to enjoy a Since then he has worked in each and every division glass of mulled wine and mince pies to celebrate of the company and has become somewhat of a the official switching on of the lights. Their home is mentor to many people on site. Over the years he then opened up to visitors, who come from all over has seen many changes from the introduction of the world to see the impressive festive light display, technology to general plant and equipment now which gets switched on each evening throughout used on site. Next year Tony will be retiring from December, until 6 January 2017. Clancy and is planning to continue with his passion This amazing effort is all to raise vital funds for a for Archery, ten pin bowling and travelling around charity close to Tony’s heart, the Cystic Fibrosis Trust. the world. But for now, Tony is concentrating on a Tony’s niece, Siobhan, has been suffering from the very important task. disease since birth, now 30years old, she is proof that Lighting up Christmas the money raised saves lives through research and Each year, just before the beginning of December lifesaving treatments. Over the last 14 years Tony has Tony spends about 8 weekends draping lights on raised an impressive £40,000 for the trust. Tony’s every roof, wall and tree that he can find in or colleague, Trisha Molloy said: “Tony is a true gent, he around his home. (If you stand still for long gives up his own time to help others on a daily basis enough, you too could end up covered in LEDs and and he is going to be a massive loss to the company be part of the display!) This year Tony is set to when he retires next year. As a team here in Barts we put up around 27 thousand lights. While Tony is have grown increasingly close to Tony over the past busy outside, his wife Linda decorates the inside 12 months, hence why we are trying our best to push of their home with a different colour theme each through the goal set by him on the Just giving page”

If you would like to donate, please log on to Tony’s just giving page https://www. justgiving.com/fundraising/otoole-christmas-lights-2016 or you can donate in cash when Tony is around the Harefield or Hayes office or via text to OTOO48

The Clancy family held its first family assembly over the second weekend in October. 36 members of the 2nd, 3rd and 4th generations met to The gang discuss the business and engage all non-working family members in it.

11 A SNAP SHOT Off Liv OF NATIONAL S

CUSTOMER SERVICE

WEEK

3 – 7 OCTOBER 2016

Save the d Customer Serv takes place fro

THANK YOU! Activ Bacon roll brea TOTAL MONEY RAISED FOR CHARITIES FROM discuss customer servic VARIOUS FUNDRAISING EVENTS WE HELD ACROSS THE BUSINESS Site visits - meet Self-awareness an Livingston: £442.01 think about how approacha

Job sha d Swillington, Leeds: £118.30 Learn how other areas o Thank yo Harefield: £50.00 recognition for Clancy Plant: £162.23 Giving charity

12 fices that took part From April-November COMPLIMENTSCCOOMPLIME2199 vingston we’ve received 949 PLIMEPLIM compliment feedback MENTSMEN Sunderland TOO DATEDATEDAT S cards from Anglian Water DATATETE Swillington, Leeds contract customers Huntingdon,ntingdon, CambridgeCambridgCa HarefieldH Dartford Snodland, Kent Maidstone, Kent Example of great customer service witnessed during the week. At Church Road, Catsfield, Sussex a metering gang (P.Hobs and C.Camble) had to close the footpath to install a meter. An elderly lady with a wheeled Zimmer frame came along the footpath and date: stopped. I witnessed both members of the team stop what they ice Week 2017 were doing and proceed to escort the lady across the road - m 2 – 6 October 2017 she replied with a smile and a thank you. S&M gang (J.Whitling and B.Annis) digging in the road adjacent to multiple customer drives. Upon arriving, the gang were helping drivers manoeuvre out of their drives by providing verbal instructions. Both customers replied with a thanks for the help. I visited a gang on the SEW R&M contract in Bracknell who were installing new meters and stopcocks. I discussed CS week with vities them and knocked on a customer’s door - I didn’t get his name but he e was very happy with the e gang,gang , who had informed informed him of the work being completed and commented he was impressed kfast meeting - with their professionalism. ‘A complement indeed’. ce and why it's important t with customers d approachability - able you look to customersmers dowing - LEEDS – TEAM DRESS DOWN FRIDAY (L-R) VIOLA TOKARSKA, ANGELA HEANEY, NATALIE BURGE, SHANNICE PRICE, JENNY LOK, DAWN FOSTER, SADY MELNYCZUK, JUNE LISTER, CHARLOTTE NUGENT , LIANA GREGSON, NICOLA WHARTON, SUZIE KASZEFLKO of the business operate. ou cards - AROUND AND ABOUT r a job well done back - y events MILLY FULLALOVE PRESENTING JOHN PHILIPS WITH A RECOGNITION AWARD FOR AN EXCELLENT APPROACH TO SAFETY

13 Improving construction in 24hrs This year’s Construction News Summit saw the first ever 24-hour Tech Sprint hackathon from 11 – 12 October. This involved four teams, each required to come up with a technology based solution that could help improve the efficiency of construction.

Fabrizio Magistrelli, ERP Analyst based in Harefield attended the event at Bankside Hilton London. He joined Team Diversity to tackle the challenge of trying to find realistic idea that would be truly innovative in Hackathon our industry. A Hackathon is a design

Fabrizio said “We began our brainstorming at 4pm, discussing the sprint-like event in which common issues that each of us face in the workplace. The computer programmers reoccurring themes were lack of knowledge, inefficient processes and and others involved in too much paperwork!” software development, A brisk walk around the streets of London at 2am gave the team an collaborate intensively on inspiration boost (and helped to wake them up). After some further software projects. brainstorming the team came up with ‘Smart Site’. A site that would change the way the industry works by creating a software platform, which would hold all the data about a work site that anyone could ever need, in one easy-to-find place. The team re-fuelled with much needed bacon rolls and a few large cups of coffee before putting together their presentation. Team members Manual Dove, Rydon Dan from CRB opened their pitch Dragon den style, saying; “We’re Francesca Falzon, Rise looking for £20m for five per cent of our business.” The judges liked the idea, and said they felt there was a ‘clear need’ for more solutions like Fabrizio Magistrelli, this. Victory went to Team 4, for their idea to sell concrete using the The Clancy Group ‘Uber’ model. Edward Olivier, Bam Nuttall Fabrizio said “It was one of the best experiences I’ve had. Thank you Michael Percival, Van Elle Clancy group for allowing me to participate in this fantastic event, Dan Rossiter, BRE hopefully we can attend similar events in the future.” Louise Shaw, Arcadis

Lee Walters, Galliford Try

We’re looking for “ £20m for “five per cent of our business.

14 The Clancy Group Staff Magazine l 6S 20 IT update IT Team Update Improving performance The IT Department are pleased to through innovation announce changes to the management structure, including We’re always trying new things to improve our two new joiners. performance; here are a few innovation projects we have in the pipeline: Norman Bailey-Powers joins us from OneDesk Planning: Clancy Docwra is spearheading the Eurostar on 5th December as our new implementation of this new approach to planning in the Head of Technology. Norman will be Infrastructure Alliance. responsible for the Architecture, IT Security, Infrastructure and Service CCIS Maps system: our Clancy Mobile devices allow us to Delivery functions. Norman was monitor jobs real-time. responsible for leading a number of Vac Excavations for Water Leaks: minimal excavation successful, high-profile programmes method currently being tested with our alliance partners whilst at Eurostar including; the at Anglian Water. hosting of Eurostar.com on Amazon Tableau + IFS Integration for data visualisation and Web Services, the development of the analytics: we’re trying different ways to make sense and systems behind Eurostar’s new mobile visualise data. app, and the adoption of Cloud technologies. Project 1984: we are trying to decode patterns in the movements of water operatives to extract information Felicity Caldwell has been promoted to about their performance and safety. Head of Corporate and Operational Roadmender Version 2.0: an improved Roadmender that Systems. Felicity will be responsible for incorporates the mixing drum into a low flatbed truck. the ERP, Mobile, Analytics, and business relationship management functions. In Hydrogen Fuel Additives: it has been tested for the past this role Felicity will have ownership for couple of months aiming at reducing carbon emissions the ‘end-to-end’ strategy for our and fuel costs. applications and data. Reinstatement Colour Blocks: aimed at reducing reinstatement defects and coring, currently being used Louisa Brewster will be joining us from in South East Water. Unicredit in the City of London as our new IT Service Delivery Manager. She brings with her a vast experience of implementing Service Management tools and processes. Louisa will report Innovation Workshop into Norman. At the beginning of November, the Innovation Incubator Group (Tim Edwards, Steve Davies, and Alvaro Montenegro) Paul Glenister has been promoted to organised a taster innovation workshop with Mark Shayler the position of Mobile Systems from This is Ape. Mark has worked with the likes of Coca Manager and is responsible for Clancy Cola, Nike, and Samsung on innovation and sustainability. Mobile and the support of all other mobile systems used within the A number of colleagues from across the group tackled company. Paul will report into Felicity. common problems with innovative thinking. Starting with our core values and having in mind competitors and The coming year will be an exciting and technological trends, the different groups brainstormed busy period for the team as we and then pitched the best ideas to take us beyond 2020. undertake upgrades to the network, the The day finished with three excellent ‘pitches’ each with a migration of our datacentre, and the very different theme. Now the Incubator Group is tasked Systems Review Project. to take these ideas to the next stage and foster creative thinking in the wider business.

15 Staying one step ahead

Keeping up to date with the latest technological ideas and developments within our industry is vital to our success. Recently, our innovation team, along with Seamus Keogh (Clancy Docwra CEO) and Graham Jones (Clancy Plant General Manager) paid a visit to BT Adastral Park innovation campus. Seamus testing the Oculus Rift, a virtual reality system During the visit the team discussed new and emerging technologies that will influence the Among all the presentations delivered by BT’s panel Clancy Group’s system integration and of experts, the following were of special interest: innovation strategies over the forthcoming RFID asset tracking systems that have the years. Steve Kempt, head of customer loyalty potential to identify and pinpoint every single with BT Innovate and Design, hosted the day and asset at any given location, identified specific areas of key research that could aid our complex operational activities. Stride applications, an innovative mobile application that guides the user through essential Close working relationships with vehicle pre-use checks, establishments such as BT Global Research Eco Drive - monitors driver behaviour in real time are fundamental to identifying, understanding which is used to reduce fuel consumption and and implementing cutting edge technologies carbon emissions and within our operations. Moreover they offer a Field Force Operations - a powerful software suite valuable insight as to how our operations and that ensures the correct resources are deployed activities will be performed in the years to to a given situation such as a site breakdown or come ensuring that every working moment is simply performing planned maintenance. tailored to safety, quality and sustainability.

The Doctor will see you now It may look like something from a Dr Who episode, but a different kind of Doctor paid a visit to Harefield in August and provided users with some interesting health measurements.

The Wellpoint Health Kiosk allows users to take their own health measurements, from weight and body fat to heart rate and blood pressure, without having to book a Doctor’s appointment. The kiosk gives advice and guidance, but gives the user the responsibility for taking action if/where Left to right: Nick Obergan, Glen Armson it’s needed. and Marc Harris Left to right: Jim Davey, Matt Cannon and Mike Sillence

16 The Clancy Group Staff Magazine l 6S 20 Solving an operational dilemma For the past twelve months Clancy Plant, along with Clancy Docwra have been trialling the Roadmender A Roadmender 250 can... 250. A roadmender is similar to a cement mixer but with a heated element. This purpose built mobile Make durable, long-lasting asphalt hot-mix asphalt batching plant is designed to heat and mix up - In just the quantity needed to 200 Kg’s of Hot-Mix Asphalt every 10 to 15 - At the correct temperature for ideal minutes. The finished mix is no different to premium compaction grade asphalt collected from a traditional plant, but - Directly at the job site, with no waste using the Roadmender 250 delivers significant - Without the need to visit an asphalt plant operating efficiencies, performance benefits and cost savings for The Clancy Group and its customers. Clancy Plant have now developed a vehicle mounted Roadmender so that the same vehicle can carry the Alan Barr, Anglian Water’s Reinstatement raw material, the Roadmender and tow a trailer Manager, South commented: with the roller. This will provide greater efficiencies “I personally feel the Roadmender has added by making it a one vehicle operation. The first another dimension to our ability to meet our vehicle mounted Roadmender has been delivered to customer’s needs , it has changed the game when work on the Anglian Water contract. it comes to out of hours and constrained works, The rapid adoption of this innovative idea the material it produces is 1st class every single demonstrates the commitment by Clancy Plant to time which is something that can’t always be listen to its customers’ needs and act on them to guaranteed from the plants”. deliver the most cost effective operating solution.

Clancy Plant’s vehicle mounted Roadmender

17 A joint venture with Optimise For the last 16 months Clancy Docwra have been working as a joint venture partner of Optimise on a Thames Water project to replace 2Km of 24inch cast iron water mains in Cowley, Oxfordshire. This has been one of our largest joint venture projects to date, and with the project now in its final stages, I paid a visit to Roger Thatcher, Optimise Project Manager, to find out how it’s all gone.

The replacement work was requested after the old main burst on two separate occasions, most As some of the children who attend the local recently in 2014; both times causing major flooding school were affected by the previous flooding, and damage to properties on the estate. Tenants the project team ran a competition for the whose properties suffered extensive damage only children to name the tunnel boring machine moved back in this April. (TBM) that would be used in the construction. They also designed a character that would be A team of 12 Clancy Docwra colleagues started work displayed on the machine. Roger and the team on site in June 2015. Site engineer George chose four lucky winners and they were invited Thuyanesan was responsible for conducting site to site to see the machine and sit safely inside it. surveys and marking up locations on the drawings to show the area where the team would be excavating. It was decided that the new project would lay the pipes away from the housing estate, to reduce the risk of any further flooding. Community involvement Roger and the team have kept local businesses and the community up to date on all of the work they’ve been carrying out. In particular the local BMW factory who are based in the vicinity of the site and WINNING TUNNEL BORER NAMES also Oxfordshire Highways, due to the significant Tony Tunnel Chomper Muncher Smash extent of traffic management required to keep the locally impacted public ‘on the move’. Disruption has Oxams Beast Super Scary Spike been kept to a minimum and it should be mentioned that they’ve received no complaints regarding the work, which is a fantastic achievement.

Local school children with their winning designs

Challenges The contract was originally due to end 3 months ago, however the team hit a setback when they came across solid rock, occurring at various depths, from 2.5 metres down to as far as 8 metres down. Up until this point they had been tunnelling up to 10 metres a week, work slowed dramatically while trying to cut through the rock and the team could only proceed at 0.5 metres per week, which was incredibly frustrating, as they made good progress until that point. The team had to persevere with the slow progress for 10 weeks, until they eventually hit sand Two operatives setting up the Tunnel boring machine which allowed them to resume normal progress. 18 The Clancy Group Staff Magazine l 6S 20

As the project is now in the final weeks, the Clancy Docwra team has been reduced to seven members and they are concentrating on connections and disconnections, the final parts of the commissioning process, where the scheme will finally become fully operational, making the potential for any Jointing of the inserted new PE pipe to Looking back up a 97 metre long tunnel future flooding incidents, far less of a risk. the ductile iron riser on site FACTS AND FIGURES Method of construction: Open cut and tunnelling Tunnelling supply chain partner: Active Tunnelling Ground conditions: Clay, sand and hard rock Total metres tunnelled: 450 metres Deepest section of pipe laid at: 11 metres Total project cost: Approx. £7.5m The team: (Target cost model) From left to right: Roger Thatcher, John Kennedy, Jamie Pryor, Herbie Pryor, Richard Gash, Brian Cross, Dean Marle, Simon Cross, George Thuyanesan and Rod Bates

A LITTLE REMINDER TO Don’t let yourself be THINK distracted while driving Please visit The Hub to read our Distracted Driving Policy. If you cannot access The Hub, please request a copy from your line SAFE manager or by e-mailing [email protected]. All colleagues who operate a company or private vehicle for work purposes must make themselves aware of their responsibilities whilst driving. There have been a number of recent news reports about drivers We recently had an incident who have been prosecuted for using hand held mobile phones or in- involving a cyclist and one of vehicle devices whilst driving. A lorry driver has been imprisoned for our vans on a busy road. 6 years and banned from driving for 10 years; he crashed into Thankfully on this occasion no oncoming traffic and killed an off-duty police officer moments after one was hurt. opening a text message on his mobile phone. Another lorry driver, So let’s use this opportunity who killed a mother and three children while distracted by scrolling to ThinkSafe when out and through music selections on his phone, has been jailed for 10 years; about on the roads, as we the lorry driver was travelling at 50mph when he ploughed into a want to make sure we all go stationary queue of two lorries and four smaller vehicles. home safe and healthy every To ensure we all go home safe and healthy every single day, please single day. remember to Drive Safe when you’re behind the wheel.

19 Apprentices and Graduates Our 2016 apprentice and graduate schemes are now well underway.

The nine new apprentices have spent one week at college for their first block and have completed their first unit, on Health and Safety legislation and practices. They came to Harefield for their company induction the following week and completed a comprehensive schedule of awareness sessions on topics including Customer Service, Think Safe and H&S, as well mandatory training in Water Hygiene, Service

Avoidance and Manual Handling.

They are now on site at locations across all three regions, from Scotland, Anglia, Front: Kingsley (Osei) Agyemang, Sacha New,

Thames, South East and Sutton and East Surrey Water Contracts. Back L-R: Rajbir Sandhu and Gurjinder Deo

Rosa and Kyle have done an amazing job organising everything and everyone has made me feel so welcomed “ to the company It has been a really great introduction to the company and I've come away feeling like I've made a great choice for my “career in joining Clancy so this induction has made an amazing first impression with me of the company. Sasha New Following an extensive recruitment campaign earlier in the Left to right: Kieron Hoare, Lewis Jones, Ben Gale, summer, our final four graduates joined the business on the new James Norris, Daniel Murphy, John Forrest, Scott Graduate Programme. They will be following a plan of rotation Johnston, Luke Meyer, Jack Gale. across the business over the next two years, starting with first placements at UKPN, South East and Anglian Water. During the course of their two weeks induction, they have had sessions giving them valuable insight into many areas of the business including H&S and well-being, environmental, bids & tenders, Clancy Hub and management systems, training & development and customer service.

Here are our latest graduates, who spent the second week of October at our Harefield offices. I have really enjoyed joining Clancy Docwra and feeling part of the Clancy family. The week itself was

well planned - I'd like to specially thank Rosa Boston and Kyle Ingram for making our introduction into the

company very welcoming and enjoyable. We gained a “good understanding the business and how it operates, it was nice for them to include a group activity such as Topgolf. I really think that helped “ ease our week and to also spend time with the other graduates - who are all great! I look forward to learning more about the business, jumping into different roles and meeting Clancy colleagues from every aspect of the business. Gaz Deol

Left to right: Kingsley (Osei) Agyemang, Rajbir Sandhu, Gurjinder Deol and Sacha New

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The Clancy Group Staff Magazine l 6S 20 They have also had visits out to gain first- It was a very exciting week - every day was different “ hand experience of work in the Clancy Group; and the week was planned out to provide us with a full tours, talks and demonstrations with Clancy understanding of the company and how it works. It

Plant, electrical awareness training at UKPN’s wasn’t all just sitting down listening to people talk but cable jointing school, planned services and interactive too. R&M work at Horsham Area office, on South Rajbir Sandhu “ “ East water and a day shadowing Health and Safety and Environmental Advisors in South It was really exciting being in Head office and and West Regions. experiencing the different departments. The sessions The programme has been well supported by all were interactive and helps you to understand what the colleagues involved and the feedback from our company is about and how much it values being part of a new graduates is very positive, as they go into family rather than just being a worker for a company their new roles. “ Kingsley Agyemang Take a break! Spot the ten differences...

Can you spot the ten differences between these two images?

Seamus attending a Think Safe event pictured with Danny Blankly, Jason Suddaby, Guy Morton, Wayne Gould, Kevin Thompson, Ian Martin and Phil Parker

This challenge has been officially catagorised as easier than last time!

The fiendishly difficult to find ... and the differences are circled below! solution to last time...

21 Clancy Docwra people news Congratulations to... Stuart Lyons and his fiance Sarah Corder on the birth of Archie Frederick Lyons, born on 17 May 2016, weighing 6lb 12oz.

Southern Water’s CEO, Matthew Wright Congratulations also go to newlyweds Richard and Cheryl Taylor, who tied presenting Simon Bell and Sam Greensit the knot on 9 July. Wishing you both a lifetime of happiness together. with a recognition award Congratulations to Simon Bell and Sam Greensitt, who were presented with a special Read all... recognition award for their work Don’t forget to visit the on the video TBT’s. This was Clancy hub to catch up on all the presented to them at the latest news from around the business. Southern Water Health, Safety If you have a story please contact us at [email protected] and Wellbeing Conference by their Director of Engineering and Construction, Matthew Wright. ...about it Welcoming our new starters… Francesca Buck Justin Manly Francesca Buck Congratulations to Justin Manly joined the Multi who has started in a new role as Utility team (South) our Think Safe Business Partner. in September to Justin will focus on supporting and further developing grow and develop our Think Safe programme and our network of Think our client base and Safe coaches to help deliver our 6S KPI, Safe. In Neil Brown seek new addition to this Justin will be presenting his Neil joins us as the Group opportunities for motivational talk on a life-changing workplace accident Safety Manager with CDMU. Francesca that he was involved in just over a year ago and how primary responsibility for comes from a he's using this experience to positively impact the lives ensuring that, through Utilities background of others and to help you Think Safe every day. delivery of our HS&E where she spent 14 tactical plan, we achieve years at SSE. our S for Safe outcome of Colin Knight single figure LTIs by 2020. Colin is the new Fleet Safety & Compliance Manager at Clancy Plant and will be Neil’s background in H&S heading up the Road Risk Management management includes a team across the group. This renewed wide range of focus on Occupational Road Risk Management (ORRM). construction and utility projects. Colin joins us from RoSPA, where he held the post of Fleet Safety Audit Manager.

22 The Clancy Group Staff Magazine l 6S 20 A big thank you...

Colleagues at our Multi Utility office in Swillington, Leeds recently held a coffee morning for Macmillan and raised £170!

Thames Water Safety Advisor, Kevin Edwards, would like to congratulate Michael Cowie, on his recent CAT audit. The results show Michael as a low risk user, after he scored GREEN in the analysis report.

Thank you to Alan White and Michael Finn for their outstanding customer focus, liaising with all required parties and maintaining a Safe Site at all times Left to right: Leanne Biddulph, Louise Pennington, Danielle Armitage, Dominika Nawrocka, Vicki Ashmore, Emma Parnaby, Martin Watson. front row: Keith Fishburn and Richard Nevet

Please pass on our thanks to Connor Anderson and Shaun Butler for their work to repair a leak in a property on Excellent reinstatement Rochester Road. They left the work area immaculately clean and tidy and the flower bed was replanted! Two wonderful for City of Bradford men, who kept us informed and carried out their work with care. May I commend your Contractor for the excellent Reinstatement work on the above two work orders at the above location. The Reinstatements are the ‘Best’ I have come across in my job as Street Lighting inspector for the City of Bradford. Keep up the good work. George Mulcahy Eng.Tech AMILP Senior Clerk of Works, Street Lighting Unit Hertfordshire Boat Rescue would like to pass on their thanks to Clancy Plant for their assistance in making their water incident day a success! These training days are really important to the team to keep them trained to a high standard, so they are ready for any water related emergency.

23 The Clancy Group Staff Magazine l 6S 20 IT SYSTEMS FEEDBACK BOARDS Look out for our new Systems feedback boards coming to a site near you soon!

These boards are your chance to tell us what’s working, what’s not working and how you think it can be improved.

Yo u r ide as here!

Yo u r thoughts here!

Post it notes and pens will be provided so that you can add your message anonymously. We’ll then provide an update each quarter via 6S magazine.

Finally, we’d like to wish you all a very Merry Christmas and a Happy New Year

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