The Staircase Kings
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ISSUE 20 : NOVEMBER 2016 THE STAIRCASE KINGS Ben Rainford laying tarmac with the team in St Albans Check out our rail team Milly Fullalove with Lin from Choices, donating their harvest festival items interview on pages 6 & 7 Celebrating Customer Service Week From 3rd – 7th October 2016 colleagues across the business celebrated National Customer Service week in their offices or on site with a range of activities. National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy. We’ve provided a snapshot of the week in the middle of the magazine; from activities, to money raised through fun events. Thank you to everyone who took part and helped to raise awareness of the importance of customer service. Please add the 2017 dates of 2nd –6th October to your diary. 6S. THE CLANCY GROUP STAFF MAGAZINE Inside MJ’s – our new salad bar and hot food counter MJ’s is open for business Monday 17 October marked a very special occasion at the Harefield office. Our fantastic new staff restaurant opened its doors for business. Family members, friends and colleagues joined together in the conservatory to watch as restaurant naming competition winner, Steve Potter, Supervisor, Total Mobile cut the ribbon. Steve said: “It was an honour and a privilege for my suggestion to be picked by Kevin, Dermot and the Clancy family. And a fitting tribute to the Man who, if it wasn’t for him, none of us would be here today!” Log in to the hub to see some of the pictures and watch our opening ceremony video. Left to right: Steve Potter and Michael Clancy Members of the Clancy family, friends and colleagues at the Members of the Clancy family in front of an old family photo opening ceremony 2 The Clancy Group Staff Magazine l 6S 20 Communication is King Out with the old In September we supported Southern Waters seventh annual HS&W conference, which took place at East Sussex National Golf (water pipes) Resort, Uckfield. We recently started work on Seamus Keogh opened the event with a presentation on best Southern Water's £8million practice and the HSE journey of a family business from the early project to replace water mains days of MJ Clancy & Sons, through to present day and of course in parts of Chatham, Gillingham onwards to 2020. and Rochester. Inside the conference the theme for our stand was ‘Communication The work will include replacing is King’, highlighting how communication can impact both positively 28km of 85-year-old water mains and negatively on Health, Safety and Wellbeing. and we will also replace service pipes. The project started in Outside, Steve Davies was demonstrating Clancy Plants latest August and will take 18 months to development, the new plant safety zone system. The system links complete. The mains and services a helmet mounted transmitter to a receiver built in to an are being replaced due to water excavator. This alerts the operator to someone entering the quality issues and this is the exclusion zone allowing the plant to be stopped preventing second phase of Southern Water’s potential injury. improvement plan for the area. Special thanks to George Foulger, Simon Bell, Sam Greensitt, Juan Senior Contract Manager Denver Riberio, Michael Zawadzki , Sam Hendrie, Steve Davies, James Knight stated “The deadlines for knight, Ian Holt, Gavin Elon, Chris Brookes , Andy Bareham, who this scheme are tight and in supported arrangements for the event. order for us to ensure a smooth delivery we need to be very efficient, at the forefront of our planning approach is the customer”. Andy Bird, Project Charity golf day Manager added “Although we Brendan Mitson, Aaron Ransom and Jason Platt played in a charity cannot avoid disruption we will be golf day recently to raise funds for Dragonfly Bereavement Fund, doing our upmost to ensure a local charity in East Sussex, where we have our biggest contract customers have a positive with Southeast Water. Clancy Docwra sponsored the number 9 experience while we are in the hole at the event, which raised over £5000 for the charity. area during delivery”. Andy Bird Project Manager holding a piece Left to righ:: Jason Platt (District Manager), Aaron Ransom (Team Leader), Brendan Mitson of 85 year old pipe. (Area Manager) 3 A Great Place to Work Our Great Place to Work focus groups started in November. These meetings are a chance for us, the HR team, to dive deeper into the feedback you provided in response to our employee survey in April. So far we’ve had 15 focus groups, with over 180 colleagues. Thank you to everyone who has participated in one of our focus groups, your feedback is extremely important to us. In the New Year we’ll provide an update on how we’re using your feedback to make The Clancy Group an even better place to work. Leadership team meeting Our final Leadership event of 2016 took place at the beginning of December. The team spent a great day together reviewing our performance against our KPI’s, discussing challenges for the coming year and participating in a few team building exercises. Look out for the video highlights on The Hub soon. Multi Utility to the rescue I recently interviewed Danny Holt and Joe Fisher, to find out about their heroic efforts when they rescued a young boy from a burning property. The pair are working on the latest Multi Utility job in Shinfield, Reading and started their day just like any other, until Danny noticed a young boy, frantically cycling past them. Danny said “I didn’t think much of it at first, but then we heard a lot of commotion and swearing coming from the house opposite and noticed smoke coming from the bathroom window. I called 999, while Joe and I ran over to the property. Upstairs we found the same young lad grabbing water from the bathroom and running to the bedroom to put out the fire. As I led the boy down the stairs, he panicked as he’d left his Lizzard in the house, I quickly ran back to get the lizard! Then I took the boy downstairs and tried to keep him calm until the paramedics arrived”. The young boy was taken to hospital, and released later that evening. Danny and Joe picked up some Krispy Kreme donuts and paid him a visit the following morning. The boy Danny Holt and Joe Fisher. Our Multi Utility heroes! was shaken but made a full recovery. 4 The Clancy Group Staff Magazine l 6S 20 New Contract Win…. A new contract has been won and signed by Clancy Docwra. Client: Scottish Power Value: £315,000.00 Region: Scotland Sector: Energy Location: Langholm, Dumfries & Galloway Start date: September 2016 Overview: Cable installation between Craig II Windfarm Substation and Langholm Primary Substation. 11kv HV cable and ducts approx. 3.4km to be installed in carriageway, footpath and verge. A thrilling Halloween/firework display Saturday 29 October was our Clancy right) with some of our staff showing a Group Halloween/fireworks display held completely different side to their in the grounds of Clare House. The event normal calm and rational behaviours! was attended by over 430 colleagues, The event raised around £2,000 from family members and friends. It was a ticket sales and the raffle proceeds great evening, the weather was kind and and the money will be donated to the Bonfire was lit by Sandy Hooson- MacMillan Cancer Support and the Jones the Harefield Rainbows Harefield Rainbows, Brownies, Cubs & leader/Brownies Brown Owl. We had a Scouts. We would like to thank all our fantastic fireworks display, spooky face volunteer helpers who made the event painting by Hannah Lewin from Clancy such a success and especially Tracy Plant and a children’s Halloween fancy Blake for all her hard work with dress competition judged by the Clancy organising and dealing with the family Kevin, Dermot, Mary and Doreen. administration of the event including Some of our fancy dress winners were ticket sales. We would also like to thank Emily Randall, Harvey Frost, Ava Blake, our Suppliers who kindly donated the Macy Snook and Grace Cox, however all fantastic raffle prizes including Reflex, the children who dressed up in fancy MGF, Andrew Sykes, HE Services, PSS, Charlie Dacre and her mum had dress were winners with proud parents Groundforce, Obart pumps, D J Haulage, their faces painted by Hannah Lewin and families admiring their costumes Lombard Asset Finance and OCS. and make up. We had some fantastic adult outfits too (see picture on the Thank you all for a great night. Training Location Training Date Training Date Session(s) Think Safe update Horsham 04/01/2017 04/01/2017 AM/PM Bordon 05/01/2017 05/01/2017 AM/PM Over 1000 employees have now Brixton 05/01/2017 05/01/2017 AM/PM attended the Think Safe Training. Hazards Green 10/01/2017 10/01/2017 AM The programme is going from Hayes 11/01/2017 11/01/2017 AM/PM strength to strength as it moves into Kidlington 12/01/2017 12/01/2017 AM/PM Priority 3, which starts early January Otterbourne 17/01/2017 17/01/2017 AM/PM 2017! Please make a note of these Tonbridge 18/01/2017 18/01/2017 AM/PM early January dates. Harefield 19/01/2017 19/01/2017 AM/PM Joining instructions will be sent out Harefield 23/01/2017 23/01/2017 AM/PM prior to the course for all candidates Harefield 24/01/2017 24/01/2017 AM/PM that fall into priority 3.