The Career of Mobbing: Emergence, Transformation, and Utilisation of a New Concept

Total Page:16

File Type:pdf, Size:1020Kb

The Career of Mobbing: Emergence, Transformation, and Utilisation of a New Concept Rapport nr 29, 2008 The Career of Mobbing: Emergence, Transformation, and Utilisation of a New Concept OLA AGEVALL Institutionen för samhällsvetenskap _______________________________ VÄXJÖ UNIVERSITET RAPPORTSERIEN Ges ut av Institutionen för samhällsvetenskap vid Växjö universitet. Serien innehåller rapporter och uppsatser författade av lärare och studenter vid institutionen. BESTÄLLNINGAR OCH FÖRFRÅGNINGAR Institutionen för samhällsvetenskap Forskningssekreterare Växjö universitet 351 95 VÄXJÖ © Ola Agevall, Växjö universitet, 2007 ISBN: 978-91-89317-44-4 Omslag: Bläck och Co Reklambyrå, Växjö Tryck: Intellecta Docusys, Göteborg 2 Abstract: Concepts play a part in any scientific endeavour. They simultaneously serve as receptacles for previously attained knowledge, as vehicles of scientific and di- dactic communication, and as building blocks in the construction of new descrip- tive and explanatory schemes. In this sense, concepts are central to the cognitive organisation of scientific disciplines. But disciplines also differ from one an- other, and not just in terms of the stock of concepts deemed necessary for inter- nal scientific communication but also, for example, in terms of the logic of con- ceptual change, the relative influx of connotations, and the degree of universal adherence to specific definitions. One crucial characteristic of the social sciences is that they share part of their vo- cabulary with the lay people they study. In some cases, social scientific termi- nology has trickled into everyday speech; in other cases the social sciences have proceeded by refining and redefining locutions found in natural languages. The aim of this book is to study empirically, by means of a detailed case study, the mechanisms that shape concept formation in the social sciences. It focuses on the history of the concept of ‘mobbing’, with special reference to the interaction be- tween science and lay conceptions. This condensed conceptual history shows that the public discourse, that was instrumental in the diffusion and entrenchment of the notion of mobbing in the early 1970s, significantly shaped the career, con- tents, and uses of the corresponding scientific concept. Keywords: Mobbing, Bullying, Concept formation and transformation, Issue- symbiosis, Conceptual contagion, Conceptual history, Sociology of science. 3 Table of Contents 1. Introduction....................................................................................................... 5 2. Enigmas in the conceptual history of ‘mobbing’ .............................................. 7 3. Between journalism and ethology................................................................... 10 4. Issue-symbiosis, conceptual contagion, and institutional backing.................. 18 5. The early image of mobbing: an analytical model .......................................... 25 6. Mobbing and the scientific literature .............................................................. 27 6.1. Dan Olweus and mobbing cum aggression...................................... 29 6.2. The meaning of ‘mobbing’ .............................................................. 34 6.3. Olweus’ empirical results and theoretical framework ..................... 40 7. Conceptual entrepreneurialism and embedded discursive remnants: an analytical summary ............................................................................................. 47 8. Coda: a note on ’mobbing’ since the mid 1980s............................................. 52 References........................................................................................................... 63 4 1. Introduction It is a commonplace that the social sciences share the vocabulary of those lay people who are their objects of inquiry. Save for a handsome amount of technical or quasi-technical terms, we deal in the same ordinary language categories as the people we interview or the bureaucracies we study. From time to time, the rela- tion between ordinary language and social science terminology has been turned into an object of inquiry. In the early 1960s, Serge Moscovici (1961) studied pat- terns of distortion that recur when social scientific concepts trickle into ordinary language and are used by laymen. In the 1970s, the conservative German phi- losophers of the Tendenzwende argued that social scientific terminology was pol- luting everyday speech. But terminology does not flow in one direction only. Words with an extra-scientific pedigree are often picked up, modified, and turned into scientific concepts by the social sciences. The aim of this essay is to begin to charter, in a detailed case study, how such processes work.1 The concept of ‘mobbing’, whose evolution we will follow in this essay, has some properties that make it into a suitable laboratory for that purpose. First of all, it has an identifiable and quite recent date of birth in ordinary language. Se- cond, a lot has happened to it in the course of just a few years, from November 1969 to 1973. Although I will make considerable excursions outside of this time span, the sequence of events that is played out in this condensed period is central to an understanding of subsequent events: the timing, manner, and context of the birth of ‘mobbing’ contributed to the shaping and entrenchment of a dominant strand of research in the field. Third, while ‘mobbing’ as a concept began as a local Swedish affair, it has since become staple goods in international social sci- entific discourse. What I offer is less than a full account of how the term traver- sed national borders, but there is enough material here to give an idea of how it ––––––––– 1 A sibling to this essay – a history of the concept of stereotypes – is under preparation. 5 happened. A relatively simple and condensed story, ‘mobbing’ is ideally suited for extracting some basic ideas about conceptual careers in the social sciences. In the pages to come, we will follow its meanderings from lay conceptions to scien- tific concept and back again. It is a tangled story, and an intriguing topic for the sociology of knowledge and science, involving complex interactions between science, media, school, new and old associations, law, and public administration. 6 2. Enigmas in the conceptual history of ‘mobbing’ In 1969, a general physician from Sweden published an article on ‘apartheid’ in a small left-liberal journal. Contrary to what you would expect from the title, the article is not primarily about South African segregationist politics. The author is the concerned father of a black adoptee boy, and he is writing down his reflec- tions on incidents of exclusion and harassment that his son had experienced. Moreover, he does not describe his son’s predicament in terms of racism. The everyday exclusion and harassment he is subjected to, is portrayed as a sort of group violence directed against a single, singled-out individual. The fact that his son is black does matter, for it sets him apart from his social environment; it makes him conspicuous, and so increases the likelihood that he will be targeted for exclusionary and harassing treatment. But other ‘deviant traits’ could have the same effect, and in this sense it is arbitrary that his son happens to be black. Peter-Paul Heinemann, the author of the article, was concerned not with ra- cism but with a phenomenon referred to as ‘mobbing’. The word itself was a ne- ologism, derived from the English verb ‘to mob’, and inspired by Konrad Lo- renz’ work on mob behaviour in animals. No Swedish expression, Heinemann thought, captured what he had in mind: a group of people acting in concert to ex- clude and/or harass a single individual. His terminological deliberations have their ironies, for in English texts the concept ‘mobbing’ is usually considered cumbersome and is translated back into English as ‘harassment’ or ‘bullying’. What comes out as startling, however, is the fact that it has been translated back into English. Some thirty-five years after the publication of Heinemann’s article, in a small Swedish language journal, the concept has trickled into Ang- lophone scholarship. In Sweden it has acquired legal significance, thus spawning 7 a flood of documents to regulate liability and due process. The word ‘mobbing’ itself has been taken up in foreign languages, e.g. German and Norwegian, and is arguably one of Sweden’s main linguistic exports in modern times. A pivotal event in this history was the publication of psychologist Dan Olwe- us’ book on mobbing in schools in 1973, some three and a half years after the appearance of Peter-Paul Heinemann’s article on apartheid (Olweus 1973). It was the first in what would prove to be a long series of publications on the topic, which in due time made Olweus one of the most cited Swedish scholars in the field of social science.2 Needless to say, Olweus and others have since refined the approach. But the questions posed in that first book, the definitions it sug- gests, the methodology it employs, and the theoretical outlook it draws upon set the agenda for future research. Olweus’ first book in the field was no mean achievement. It reported results from five empirical investigations, comprising data on nearly one thousand twel- ve to sixteen year old boys in Solna and Stockholm, and using a variety of quan- titative methods to assess prevalence and test hypotheses. It was also the first scholarly book on mobbing. Yet in the preface the author explains that the inten- ded audience for the book is the general reader. The reason why
Recommended publications
  • The Measurement and Impact of Workplace Cyberbullying Samuel Farley Institute of Work Psychology Sheffield University Managemen
    The Measurement and Impact of Workplace Cyberbullying Samuel Farley Institute of Work Psychology Sheffield University Management School University of Sheffield Thesis submitted for the degree of Doctor of Philosophy September 2015 Acknowledgements I would like to thank my supervisors Carolyn Axtell, Christine Sprigg and Iain Coyne for the constant support they have given me over the past three years. They have answered my daily email bombardments with saint-like patience and have been enormously generous with their encouragement. I must also acknowledge staff within Sheffield University Management School for the time and advice they have given me, and I owe huge thanks to the Management School for funding this Ph.D. The past few years would not have been the same without my office mates Liam Goucher, Rob Marchand and Peter Crellin. The enduring memories from this Ph.D will centre around life in B03, including the coffee breaks, Sainsbury’s trips and most of all the arguments. I am especially grateful to Liam and Debs for letting me stay over so often, even though you were quite rude about my washing-up skills. I would also like to thank my fellow Ph.D. students at the doctoral centre for all the good times. If we ever go to the Lake District again I promise to take you on a regular walk and not a nine hour hike. There are numerous friends and family members who have helped me along this journey. Most importantly I would like to thank my Mum and Dad who have supported me through countless years of university (in return I’ll not to make you read this) and both Robbie and Josh for being around on Sky Sports Super Sundays.
    [Show full text]
  • What Is Bullying?
    What Is Bullying? Here are some definitions, according to the experts... “I define bullying or victimization in the following general way: A student is being bullied or victimized when he or she is ex- posed, repeatedly and over time, to negative actions on the part of one or more other students.” —Dan Olweus, Bullying at School (Oxford, UK: Blackwell, 1993), p. 9. “Bullying among children is commonly defined as intentional, repeated hurtful acts, words, or other behavior, such as name- calling, threatening and/or shunning committed by one or more children against another. These negative acts are not intention- ally provoked by the victims, and for such acts to be defined as bullying, an imbalance in real or perceived power must exist between the bully and the victim. Bullying may be physical, verbal, emotional or sexual in nature.” —“Preventing Bullying: A Manual for Schools and Communities,” U.S. Department of Education: p. 1. Bullying has these characteristics... 1. ”Intent to harm—the perpetrator finds pleasure in the taunting and continues even when the victim’s distress is obvious. 2. Intensity and duration—the teasing continues over a long period of time and the degree of taunting is damaging to the self-esteem of the victim. 3. Power of the abuser—the abuser maintains power because of age, strength, size, and/or gender. 4. Vulnerability of the victim—the victim is more sensitive to teasing, cannot adequately defend him or herself, and has physical or psychological qualities that make him or her more prone to vulnerability. 5. Lack of support—the victim feels isolated and exposed.
    [Show full text]
  • Effectiveness of School-Based Programs to Reduce Bullying: a Systematic and Meta-Analytic Review
    J Exp Criminol (2011) 7:27–56 DOI 10.1007/s11292-010-9109-1 Effectiveness of school-based programs to reduce bullying: a systematic and meta-analytic review Maria M. Ttofi & David P. Farrington Published online: 16 September 2010 # Springer Science+Business Media B.V. 2010 Abstract This article presents a systematic review and meta-analysis of the effectiveness of anti-bullying programs in schools. Studies were included if they evaluated the effects of an anti-bullying program by comparing an intervention group who received the program with a control group who did not. Four types of research design were included: a) randomized experiments, b) intervention-control comparisons with before-and-after measures of bullying, c) other intervention- control comparisons, and d) age-cohort designs. Both published and unpublished reports were included. All volumes of 35 journals from 1983 up to the end of May 2009 were hand-searched, as were 18 electronic databases. Reports in languages other than English were also included. A total of 622 reports concerned with bullying prevention were found, and 89 of these reports (describing 53 different program evaluations) were included in our review. Of the 53 different program evaluations, 44 provided data that permitted the calculation of an effect size for bullying or victimization. The meta-analysis of these 44 evaluations showed that, overall, school-based anti-bullying programs are effective: on average, bullying decreased by 20–23% and victimization decreased by 17–20%. Program elements and intervention components that were associated with a decrease in bullying and victimization were identified, based on feedback from researchers about the coding of 40 out of 44 programs.
    [Show full text]
  • Mobbing: Psychological Terror in the Workplace
    “HENRI COANDA” “GENERAL M.R. STEFANIK” AIR FORCE ACADEMY ARMED FORCES ACADEMY ROMANIA SLOVAK REPUBLIC INTERNATIONAL CONFERENCE of SCIENTIFIC PAPER AFASES 2014 Brasov, 22-24 May 2014 MOBBING: PSYCHOLOGICAL TERROR IN THE WORKPLACE Viorel CONSTANTINESCU Association of Applied Psychology in the field of Private Security Abstract: Mobbing is a less known phenomenon in Romania, but its effects are real and worrisome. It is a form of psychological abuse in the workplace, carried out by either colleagues or superiors through repeated aggressive acts. This kind of psychological pressure frequently leads to affecting the well-being of the victim either by loss of self-esteem, feelings of victimization, depression, psychosomatic disorders, insomnia, self-destructive behavior (alcoholism), a drop in work efficiency, acute stress and post- traumatic stress. In organizations where mobbing takes place, there is an obvious decrease in productivity. In order to prevent this type of behavior, there needs to be an accurate understanding of the act of mobbing in all contexts. (organizational, professional, individual) Keywords: psychological harassment, emotional abuse, intimidation, mobbing, psychological pressure 1. INTRODUCTION become a long-term victim of a series of abuses, wrongdoings and humiliation meant to Heinz Leymann was the first psychologist to force him to leave his current job. This put forward the idea of mobbing in specialized psychological pressure should not only make literature. He borrowed the term « mobbing » him lose his position, but in most cases will from animal psychology expert Konrad also affect his health. Lorenz, who had observed and studied “Mobbing” is a type of systematic behaviors of isolation/exclusion among psychological harassment in the workplace animals, more explicitly the attacks of a group that happens every time an employee is being of smaller animals against a bigger one.
    [Show full text]
  • Bullying, School Exclusion and Literacy
    Bullying, School Exclusion And Literacy Canadian Public Health Association May 16, 2003 Funded by Human Resources Development Canada National Literacy Secretariat. Discussion Paper Bullying, School Exclusion and Literacy CPHA Discussion Paper Table of Contents Executive Summary 4 1. Introduction 7 What is Bullying? 7 What is Literacy? 7 What is School Engagement/Exclusion? 9 The Bullying – School Exclusion – Literacy Link 9 A Social Ecological Perspective 11 Figure 1: Social Ecological Model of Bullying, School Exclusion and Literacy 12 2. Experiences of Bullying in Canadian Children 13 How Much Bullying and Victimization is there? 13 Who is Involved? Victims, Bullies and Victim-Bullies 14 Risk Factors 16 Figure 2: Schools as Communities Perspective 23 Consequences of Bullying and Victimization 24 3. Literacy Skills of Canadian Youth 26 How Do Canadian Students Perform on Literacy Tests? 26 Literacy Risk Factors 26 Teaching for Multiple Literacies and Intelligences 27 Figure 3: Learning Pathways and School Experience 28 4. School Exclusion and Canadian Children and Youth 29 How many Suspensions and Expulsions are there? 29 How Many Students Drop Out? 29 Risk Factors 30 5. Next Steps 31 6. Appendix A: NLSCY Bullying Data 33 Table 1: NLSCY Cycle 3 Bullying Behaviour by Age of Children 33 Table 2: NLSCY Cycle 3 Bullying Behaviour by PMK’s Highest Level of Schooling Obtained and Gender of Child 34 Table 3: NLSCY Cycle 3 Comparisons of Mean Reading and Math Scores by Gender of Child and Bullying Behaviour 35 Appendix B: Multiple Intelligences Description 36 7. Sources 37 8. End Notes 46 2 Bullying, School Exclusion and Literacy CPHA Discussion Paper Acknowledgements Canadian Public Health Association would like to express its appreciation to the authors, Dr.
    [Show full text]
  • The Sociology of Gaslighting
    ASRXXX10.1177/0003122419874843American Sociological ReviewSweet 874843research-article2019 American Sociological Review 2019, Vol. 84(5) 851 –875 The Sociology of Gaslighting © American Sociological Association 2019 https://doi.org/10.1177/0003122419874843DOI: 10.1177/0003122419874843 journals.sagepub.com/home/asr Paige L. Sweeta Abstract Gaslighting—a type of psychological abuse aimed at making victims seem or feel “crazy,” creating a “surreal” interpersonal environment—has captured public attention. Despite the popularity of the term, sociologists have ignored gaslighting, leaving it to be theorized by psychologists. However, this article argues that gaslighting is primarily a sociological rather than a psychological phenomenon. Gaslighting should be understood as rooted in social inequalities, including gender, and executed in power-laden intimate relationships. The theory developed here argues that gaslighting is consequential when perpetrators mobilize gender- based stereotypes and structural and institutional inequalities against victims to manipulate their realities. Using domestic violence as a strategic case study to identify the mechanisms via which gaslighting operates, I reveal how abusers mobilize gendered stereotypes; structural vulnerabilities related to race, nationality, and sexuality; and institutional inequalities against victims to erode their realities. These tactics are gendered in that they rely on the association of femininity with irrationality. Gaslighting offers an opportunity for sociologists to theorize under-recognized,
    [Show full text]
  • How to Overcome Bullying at School? – the Adult Survivors' Perspective
    International Journal of Academic Research in Business and Social Sciences November 2012, Vol. 2, No. 11 ISSN: 2222-6990 How to Overcome Bullying at School? – The Adult Survivors’ Perspective Sanna Hoisko Faculty of Education, University of Lapland, Finland Satu Uusiautti Faculty of Education, University of Lapland, Finland Kaarina Määttä Faculty of Education, University of Lapland, Finland Abstract Bullying is a phenomenon that concerns many people, not just the victim and the bully. In this study, the focus is on the perceptions and experiences of victims of bullying. The purpose of this research is to find out—from the adult survivors’ perspective—how victims of bullying have survived and what kinds of coping methods they have used. A qualitative research approach was selected to study this serious phenomenon and to acquire survivors’ perceptions and experiences. The data were collected from open internet forums where people can write anonymously. Altogether, the data consisted of 190 messages written by 142 pseudonyms. The data were analyzed through qualitative content analysis. Coping methods and strategies were eventually categorized into the following categories: Cognitive, Emotional, Social, Creative, Physiological, and Spiritual coping methods. The perspective researchers took on bullying was fundamentally a phenomenon of bullying at school and was discussed by grounding on the ideas derived from positive psychology. The fundamental question is how to make school a positive institution that would not only prevent bullying but also increase children’s well-being. Keywords: Bullying, Coping, Positive coping strategies, Positive psychology Introduction Bullying is an unfortunate part of humanity: it occurs in the human relationships and therefore, also at school.
    [Show full text]
  • Bullying in US Schools: 2019 Status Report
    Bullying in U.S. Schools 2019 STATUS REPORT Assessed using data collected from the Olweus Bullying Questionnaire™ Harlan Luxenberg, MA, Professional Data Analysts Susan P. Limber, PhD, Clemson University Dan Olweus, PhD, Department of Health Promotion and Development, University of Bergen, Norway Published by Hazelden Publishing, 2019 ©2019 by Hazelden Betty Ford Foundation. All rights reserved. BULLYING IN U.S. SCHOOLS: 2019 STATUS REPORT Bullying in U.S. Schools: Report Purpose This report updates the 2013 Status Report (Luxenberg, Limber, and Olweus 2014) and reflects the status of bullying around the United States during the 2015–2019 school years (August 1, 2014, through June 30, 2019). The researchers and organizations who created the previous report updated this report, including Harlan Luxenberg and Sara Richter at Professional Data Analysts; Susan P. Limber, PhD, at Clemson University; Dan Olweus, PhD, at Uni Health, University of Bergen, Norway; and the Hazelden Betty Ford Foundation. Using data collected from the Olweus Bullying Questionnaire (OBQ), a representative sample was created based on more than 245,000 questionnaires administered to students at schools that intended to, but We hope that this had not yet implemented the Olweus Bullying Prevention Program, an report helps teachers, internationally respected anti-bullying program. The same questionnaire items were asked of all students in grades administrators, parents, three through twelve across the United States. This consistency of questions policymakers, and across grades and regions provides a rare opportunity to view a snapshot of concerned citizens bullying behavior in our nation’s schools, based on the reports of children and youth themselves.
    [Show full text]
  • Introduction to Mobbing in the Workplace and an Overview of Adult Bullying
    1: Introduction to Mobbing in the Workplace and an Overview of Adult Bullying Workplace Bullying Clinical and Organizational Perspectives In the early 1980s, German industrial psychologist Heinz Leymann began work in Sweden, conducting studies of workers who had experienced violence on the job. Leymann’s research originally consisted of longitudinal studies of subway drivers who had accidentally run over people with their trains and of banking employees who had been robbed on the job. In the course of his research, Leymann discovered a surprising syndrome in a group that had the most severe symptoms of acute stress disorder (ASD), workers whose colleagues had ganged up on them in the workplace (Gravois, 2006). Investigating this further, Leymann studied workers in one of the major Swedish iron and steel plants. From this early work, Leymann used the term “mobbing” to refer to emotional abuse at work by one or more others. Earlier theorists such as Austrian ethnologist Konrad Lorenz and Swedish physician Peter-Paul Heinemann used the term before Leymann, but Leymann received the most recognition for it. Lorenz used “mobbing” to describe animal group behavior, such as attacks by a group of smaller animals on a single larger animal (Lorenz, 1991, in Zapf & Leymann, 1996). Heinemann borrowed this term and used it to describe the destructive behavior of children, often in a group, against a single child. This text uses the terms “mobbing” and “bullying” interchangeably; however, mobbing more often refers to bullying by more than one person and can be more subtle. Bullying more often focuses on the actions of a single person.
    [Show full text]
  • Deflection, Denial and Disbelief: Social and Political Discourses About Child Sexual Abuse and Their Influence on Institutional Responses a Rapid Evidence Assessment
    Deflection, denial and disbelief: social and political discourses about child sexual abuse and their influence on institutional responses A rapid evidence assessment Jo Lovett, Maddy Coy and Liz Kelly Child and Woman Abuse Studies Unit London Metropolitan University February 2018 Deflection, denial and disbelief: social and political discourses about child sexual abuse and their influence on institutional responses A rapid evidence assessment This report is authored by Jo Lovett, Maddy Coy and Liz Kelly Child and Woman Abuse Studies Unit London Metropolitan University February 2018 Disclaimer This is a Rapid Evidence Assessment prepared at IICSA’s request. The views expressed in this report are those of the authors alone. Due to the nature of the research report, the authors have worked with the predominant ideas on child sexual abuse and use the language in which those ideas were commonly expressed over the period from the 1940s to 2017. The use of language that encapsulates these ideas and meanings should not be read as an endorsement of any of the identified discourses. © Crown copyright 2018. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/opengovernment-licence/version/3 Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. This publication is available at www.iicsa.org.uk Any enquiries regarding this publication should be sent to us at [email protected] Deflection, denial and disbelief: social and political discourses about child sexual abuse and their influence on 3 institutional responses.
    [Show full text]
  • Validation of the Negative Acts Questionnaire (NAQ) in a Sample of Greek Teachers
    Psychology, 2015, 6, 63-74 Published Online January 2015 in SciRes. http://www.scirp.org/journal/psych http://dx.doi.org/10.4236/psych.2015.61007 Validation of the Negative Acts Questionnaire (NAQ) in a Sample of Greek Teachers Kakoulakis Charilaos1, Galanakis Michael2, Bakoula-Tzoumaka Chryssa3, Darvyri Panagiota1, Chrousos P. George1,4*, Darviri Christina1*# 1Postgraduate Course Science of Stress and Health Promotion, School of Medicine, University of Athens, Athens, Greece 2Panteion University of Social and Political Sciences, Athens, Greece 3First Department of Pediatrics, Children’s Hospital Aglaia Kyriakou, School of Medicine, University of Athens, Athens, Greece 4First Department of Pediatrics, Children’s Hospital Aghia Sofia, School of Medicine, University of Athens, Athens, Greece Email: #[email protected] Received 30 December 2014; accepted 18 January 2015; published 23 January 2015 Copyright © 2015 by authors and Scientific Research Publishing Inc. This work is licensed under the Creative Commons Attribution International License (CC BY). http://creativecommons.org/licenses/by/4.0/ Abstract Workplace bullying/mobbing is a globally recognized problem. In numerous studies executed in Europe and North America, workplace bulling/mobbing is associated with psychological, psycho- somatic, and behavioral effects on the individual, while it causes severe side-effects on the profes- sional environment. Negative Acts Questionnaire-Revised (NAQ-22) has been widely used by re- searchers to assess the phenomenon. The purpose of this study is to assess the psychometric properties of NAQ-22 in a sample of 265 primary and secondary school teachers. The teachers filled the NAQ-22, DASS-21, PSS, and Self-Esteem Questionnaires anonymously. Reliability and va- lidity indexes of the tool were satisfactory (Cronbach’s α = 0.915).
    [Show full text]
  • United States Court of Appeals for the Seventh Circuit
    In the United States Court of Appeals For the Seventh Circuit No. 09-2173 LANETTE HOLMSTROM, Plaintiff-Appellant, v. METROPOLITAN LIFE INSURANCE COMPANY, et al., Defendants-Appellees. Appeal from the United States District Court for the Northern District of Illinois, Eastern Division. No. 1:07-cv-06044—Robert M. Dow, Jr., Judge. ARGUED FEBRUARY 11, 2010—DECIDED AUGUST 4, 2010 Before KANNE, WOOD, and HAMILTON, Circuit Judges. HAMILTON, Circuit Judge. This case illustrates the dif- ficult problems presented by claims for disability insur- ance by people with serious and painful conditions that do not have objectively measurable symptoms. Plain- tiff Lanette Holmstrom worked as a senior training specialist at a large credit management company. She participated in an employee welfare benefit plan admin- istered by defendant Metropolitan Life Insurance Com- 2 No. 09-2173 pany (“MetLife”). Holmstrom stopped working in Janu- ary 2000 when she developed a painful nerve condition in her right arm. MetLife began paying disability benefits under an “own-occupation” standard. Three surgeries failed to remedy the condition, and Holmstrom was diagnosed with complex regional pain syndrome (“CRPS”). After Holmstrom’s “own-occupation” benefits expired, she submitted a disability claim under the more stringent “any-occupation” definition that applied to longer- term benefits. MetLife approved that claim in July 2002 and began paying benefits. MetLife performed a periodic review in 2005. It determined then that Holmstrom was no longer disabled and terminated her benefits. After MetLife upheld its decision on administrative appeal (Holmstrom’s final administrative remedy), Holmstrom filed suit in federal court under the Employee Retirement Income Security Act of 1974 (“ERISA”).
    [Show full text]