U.S. Workplace Bullying: Some Basic Considerations and Consultation Interventions
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See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/232570632 U.S. Workplace bullying: Some basic considerations and consultation interventions. Article in Consulting Psychology Journal Practice and Research · September 2009 DOI: 10.1037/a0016670 CITATIONS READS 39 547 2 authors, including: Gary Namie Workplace Bullying Institute 11 PUBLICATIONS 155 CITATIONS SEE PROFILE Some of the authors of this publication are also working on these related projects: 2017 WBI U.S. Workplace Bullying Survey View project workplace bullying View project All content following this page was uploaded by Gary Namie on 12 June 2014. The user has requested enhancement of the downloaded file. U.S. Workplace Bullying: Some Basic Considerations and Consultation Interventions Gary Namie, PhD, and Ruth Namie, PhD Workplace Bullying Institute Consulting Psychology Journal Special Issue: Workplace Bullying and Mobbing: Organizational Consultation Strategies September, 2009 Abstract Bullying in the workplace is a world-wide phenomenon. There is a sizeable professional literature on workplace bullying is based largely on studies in European and other countries in comparison to studies involving U.S. corporations. Psychological consultants to U.S. corporations need to know and understand how certain consid- erations such as prevalence, legal reform and issues, and employers’ response to bullying differs in the U.S. compared to other countries. A multi-methodological typology is introduced and evaluated for application in U.S. bullying consultations. A case study illustrates the integration of methodologies and predictors of successful inter- ventions. Historical Roots of Mobbing and Bullying clinician, a researcher, author of popular books, Research on adult bullying began in the and the first public activist and uncompromising 1980’s with physician Heinz Leymann’s (1990) spokesperson for the movement he launched. work in Sweden. He chose the term “mobbing,” British journalist Andrea Adams (Adams & a term adapted from the description of animal be- Crawford,1992) coined the phrase “workplace havior in which a group of smaller animals in large bullying” gave speeches, wrote the first popular numbers attack a single larger animal (Lorenz, book on the topic in the UK, and left a legacy of 1991, cited in Leymann, 1996). Leymann defined activism with the organization she founded. As a mobbing as hostile and unethical communication result of Adams’ pioneering work, union engage- at work directed in a systematic way by one or ment, and prolific academic research, the UK has a few individuals towards one individual who is remained a leader in public recognition of the unable to defend him- or herself. Typically, this phenomenon and related research (Hoel & Coo- occurs at least once a week over a period of at per, 2000; Rayner, Hoel & Cooper, 2002). least six months. The maltreatment results in In the 1990’s there was ongoing debate considerable psychological, psychosomatic, and among proponents of the two terms, mobbing social misery. Mobbing connotes a “ganging up” and workplace bullying. There has been an as- and is congruent with the reported experiences similation about defining criteria while synonyms of people tormented at work. Leymann was a persist: emotional abuse (Keashly, 1998), gener- alized workplace abuse (Richman, Rospenda, & slightly over 110 respondents. The estimate of 1 Nawyn, 1999), or workplace aggression (Neuman in 6 workers bullied, an extrapolation from Mich- & Baron, 1998). Europeans refer to mobbing (as igan to the national population, was disseminated does the prominent Canadian academic Westhues by the popular press as the national prevalence (2008)). Otherwise, it is primarily bullying in statistic until 2007. Britain, Ireland, Australia, New Zealand, Canada Surveys reliant upon worker perceptions are and the US. meaningful because there is substantial overlap There is consensus among practitioners and between measures based on respondent percep- academics that bullying is repeated and persis- tions and those based on researchers’ operational- tent non-physical mistreatment of a person. It is ization of bullying. Self-labeling asks respondents a sub-lethal form of workplace violence. It is un- to identify with a global definition of bullying. wanted, negative behavior unilaterally instigated In the majority of cases those who self-label as by one or more perpetrators over a prolonged pe- bullied are also operationally classified as bullied riod of time, manifested as verbal and nonverbal (Lutgen-Sandvik, Tracy, & Alberts, 2007; Note- behaviors or sabotaging tactics or a combination laers, Einarsen, Hans, & Vermunt, 2006; Salin, of all tactics which prevent the targeted person’s 2001). The most frequently used instrument to from performing satisfactorily (Namie & Namie, operationally define bullying by social scientists 2004). Most important, the focused assault threat- is the Negative Acts Questionnaire (Einarsen & ens the target’s psychological integrity, safety Hoel, 2001). The NAQ is a 22-item self-report and health. Unremitting exposure to bullying checklist of items measuring exposure to nega- adversely affects the target’s personal health as tive antisocial behaviors. For example, items stress-related diseases jeopardize both physical include, “Given tasks with unreasonable/impos- and emotional well-being (Tehrani, 2004; Mik- sible targets/deadlines,” “Humiliated or ridiculed kelsen & Einarsen, 2002; Cortina, Magley, Wil- in connection with your work,” but do not ask the liams & Langhout, 2001). Furthermore, bullying respondent if she or he feels bullied. Studies dif- is costly to businesses as it disrupts productivity fer in whether at least one or two negative acts and incurs employee recruitment and retention weekly are required for designation as bullying costs (Keashly & Jagatic, 2003). (Lutgen-Sandvik, et al. 2007). Acts must persist One study quantified the proportion of ad- at least six months. verse employment actions experienced by tar- Prevalence comparisons between respon- geted workers. Workers for whom bullying had dent self-report and researcher-defined bullying stopped, gave the following reasons that caused it show that the latter tends to overestimate, while to stop: the target quit (40%), the target was ter- self-labeling tends to underestimate (Notelaers, minated (24%), or the target transferred to anoth- et al. 2006). But there is much commonality. In er job with the same employer (13%) (Workplace a Swedish study, all who self-labeled were also Bullying Institute, 2007). When targeted people classified as being bullied using a scale (Sa- must resolve the bullying situation by losing their lin, 2001). In a US study nearly everyone who livelihood or giving up a beloved position, the re- self-labeled were also identified operationally sult is a strong perception of injustice. as bullied (Lutgen-Sandvik, et al. 2007). In that same study, researchers determined that based on U.S. Prevalence Studies NAQ responses, 28% of the 403-person sample A representative statewide sample of Michi- had been bullied within 6 months of the online gan residents (Keashly & Jagatic, 2000) reported survey, whereas only 9.4% of respondents them- how bothersome a general experience of mis- selves believed they had been bullied by show- treatment at work had been for them in the last ing some agreement with the statement that they 12 months. Sixteen percent stated it was very were subjected persistently over time to negative bothersome. The subgroup of individuals who actions. The 28% estimate is useful to compare claimed to have been severely mistreated number to the Michigan finding of 16% though the on- line study used a convenience, not representative, tion of the principal 20 questions plus additional sample. demographic variables took respondents approxi- A study related to bullying (Schat, Frone, mately 13 minutes. & Kelloway, 2006) produced a large sample (N The sample drawn was 7,740 adults; re- = 2,508 telephone interviews collected over an spondents were screened for age and only adults 18-month period) exploration of aspects of ag- were included. The sample demographics closely gressive work behavior. Keen attention was paid reflected the then current US census data (http:// to sampling methodology. The researchers were www.census.gov/main/www/access.html); the clearly most knowledgeable about traditional pollster claimed that the sample represented all workplace violence issues. However, in this self- adult Americans. The margin of error was +/- 1.1 described national study, they operationalized percentage points. Margins of error were slight- “psychological workplace aggression” in a way ly higher in sub-groups, so slight weights were inconsistent with more than a decade of interna- added to more accurately reflect the US working tional precedents some of which were discussed population. above. The 13% weekly prevalence rate indicated After screening for age, two other screens how frequently respondents had been threatened were used. The first was employment; those em- with a weapon or being physically hit (battery, ployed full or part-time, currently unemployed, not bullying) or having something bad said about or retired were allowed to continue. No other in- you, being publicly insulted, or having obscenities formation about work history was gathered. This shouted at them. When the timeframe expanded screen eliminated self-employed (-855), student to the prior