What You Can Do with Canon Mobile Printing

You can print images, PDF files, Microsoft Office files, web pages, etc. from an Android terminal such as smartphone, tablet, etc. using a Canon multi-function device or laser printer on a network.

Main Functions

Image Data Printing Select and print an image from a folder of a mobile terminal.

Canon Mobile Printing FAQs - as of May 2014 Page 1 of 29 Documents Printing Select and print a PDF file or a Microsoft Office file from a folder of a mobile terminal.

NOTE You must use the Data Conversion Service for the following. (→ "What is the Data Conversion Service?") Printing Microsoft Office files Printing PDF files with a device that is not equipped with the PDF direct printing or PS printing function

Canon Mobile Printing FAQs - as of May 2014 Page 2 of 29 Web Pages Printing Display and print a web page by entering a URL, searching with keywords, or accessing from a bookmark.

Link to Other Apps From a wide variety of apps, activate Canon Mobile Printing and print an image, a PDF file, or a Microsoft Office file. From a browser, activate Canon Mobile Printing and print a web page.

Canon Mobile Printing FAQs - as of May 2014 Page 3 of 29 Features

Print up to 20 images at one time. Quickly and easily set paper sizes.

Canon Mobile Printing FAQs - as of May 2014 Page 4 of 29 Configure detailed print settings such Store print data in printers and multi- as color mode, number of pages, and 2- function devices (not supported by all sided printing. devices).

Canon Mobile Printing FAQs - as of May 2014 Page 5 of 29 Automatically detect devices on a network, or search manually by specifying the IP address/FQDN.

NOTE Supports devices on both wired and wireless networks. You cannot scan using Canon Mobile Printing. You cannot save files within this app.

Canon Mobile Printing FAQs - as of May 2014 Page 6 of 29 About Supported Printers and Multi-function Devices

Check the list of supported devices on the Canon Mobile Printing support page. You can access the support page by following the procedure below. From this app: In the main page of the Help, tap [App Support Site]. (→ "How to Display the App Support Site") From the Canon web site: Search "Canon Mobile Printing." From the Google Play: Follow the link from the Canon Mobile Printing download page.

NOTE If you specify a print server as the output destination, you cannot automatically discover it from this app. Follow the procedure "Manual Search by Specifying IP Address/FQDN." Multi-function device with external server option installed are not supported in this app.

Canon Mobile Printing FAQs - as of May 2014 Page 7 of 29 About Supported Operating Systems and Terminals

Compatible Operating Systems Android 3.0-4.4.2

Compatible Terminals A smartphone or tablet with a compatible operating system installed

NOTE Display of this app on terminals with small size screens is not supported.

Canon Mobile Printing FAQs - as of May 2014 Page 8 of 29 About the Print Functions

Supported Paper Sizes Letter, 11 x 17, Legal, A4, B4, and A3.

NOTE Select a paper size that is supported by the device you are using.

Printable Data Image files (JPEG, PNG, GIF, BMP, WebP) PDF files Microsoft Office files (doc, docx, xls, xlsx, ppt, pptx) Web pages

Canon Mobile Printing FAQs - as of May 2014 Page 9 of 29 What is the Data Conversion Service?

The Data Conversion Service is a free service for use when previewing and printing certain files. You must use the Data Conversion Service for the following. Printing Microsoft Office files Printing PDF files with a device that is not equipped with the PDF direct printing or PS printing function Using the Data Conversion Service connects you to a server on the Internet that converts the data. Depending on the content of the data to be printed and the communication environment you are using, data uploading and downloading may take several minutes each.

NOTE When using the Data Conversion Service for the first time, the Terms of Use are displayed. Read the content and if you agree, tap [Agree]. You can verify the Terms of Use by tapping [ ] - [Terms of Use] from the Canon Mobile Printing top page. You can upload files of up to 20 MB to the Data Conversion Service. You cannot convert password-protected files, files whose data is unauthorized or corrupted, and empty files. You cannot download files of more than 99 pages after data conversion. If the Data Conversion Service is not operating due to maintenance, a notification will be displayed on the web site. (→ "How to Check Data Conversion Service Maintenance Information")

Canon Mobile Printing FAQs - as of May 2014 Page 10 of 29 How to Check Data Conversion Service Maintenance Information

The Data Conversion Service performs a rendering process by communicating with a server over the Internet. This service is sometimes temporarily unavailable due to maintenance. To check maintenance information, tap [ ] - [Maintenance Information] in the Canon Mobile Printing main screen.

Canon Mobile Printing FAQs - as of May 2014 Page 11 of 29 The Device Is Not Detected

Check the following.

NOTE If the device is not detected even after you have confirmed the following, restart the mobile terminal. The device may be detected. If the device is still not discovered, consult your network administrator about the network environment.

Canon Device Does the device you are using support Canon Mobile Printing? (→ "About Supported Printers and Multi-function Devices")

Search Method (→ "Selecting/Detecting the Device") Can you discover the device from [Select Printer] - [Manual Search]? Depending on the network environment to which the mobile terminal is connected, the device might not be discovered by [Select Printer] - [Auto Search]. If this happens, you need to do a manual search. Can you discover the device when searching for devices manually by entering the FQDN (format including host name, subdomain name, and domain name)? If the host name is "device01", the subdomain name is "aaa", and the domain name is "bbb.com": device01.aaa.bbb.com

Network Settings of the Mobile Terminal Is [Settings] - [Wi-Fi] enabled on your mobile terminal? Is an HTTP proxy set on your mobile terminal? If an HTTP proxy is set in the network settings of the mobile terminal, depending on the device you may not be able to connect correctly from this app. If this happens, contact your network administrator.

Network Settings of the Canon Device Is the SNMPv1 setting set to [On]? Is the LPD (LPR) print setting set to [On]? Is the gateway address set correctly? Is the subnet mask set correctly?

Canon Mobile Printing FAQs - as of May 2014 Page 12 of 29 Searching for a Device Takes Time

When you discover devices by the [Select Printer] screen > [Auto Search], detected devices are listed as they are discovered. The device searching process normally takes about 10 seconds. If you enter an IP address of an invalid DNS server in the Wi-Fi settings of the mobile terminal, a timeout occurs during the host name acquisition process, therefore the device searching process may take some time.

Canon Mobile Printing FAQs - as of May 2014 Page 13 of 29 How to Confirm the IP Address of the Device

You can confirm the IP address from the network settings screen of the device. For details, refer to the manuals provided with the device.

NOTE In the case of a device for which manager settings have been configured, you need to enter a password. For details, refer to the manuals that are provided with the device or contact your system administrator.

Canon Mobile Printing FAQs - as of May 2014 Page 14 of 29 The Device Does Not Respond

Check the following: Is the device turned on? Is the device's LPD (LPR) print setting set to [On]? Is the device online?

NOTE The confirmation method differs for each model. For details, refer to the manuals provided with the device.

Canon Mobile Printing FAQs - as of May 2014 Page 15 of 29 What Port Numbers to Allow in a Firewall

Canon Mobile Printing uses the following port numbers.

443 TCP for communication with the Data Conversion Service

515 TCP for print jobs 9100

161 UDP for searches

47545 UDP for acquiring device information

9013 TCP for acquiring MF series device information

Canon Mobile Printing FAQs - as of May 2014 Page 16 of 29 Maximum File Size That Can Be Previewed and Printed

You can preview and print files of up to 10 MB. If a file is too large, an error message may be displayed due to insufficient memory, or this app will quit.

NOTE Depending on the data content, you may not be able to print files of less than 10 MB. You can upload files of up to 20 MB to the Data Conversion Service. (→ "What is the Data Conversion Service?")

Canon Mobile Printing FAQs - as of May 2014 Page 17 of 29 How to Print the Text of Emails

Email text printing is not supported. You can print an email using the following method.

Save the email screen as a screenshot and print: Save the screenshot image data on the mobile terminal. You can select and print the saved image data using this app. (→ "Printing Images")

NOTE The procedure for saving the screenshot depends on the mobile terminal you are using. Also, there may be cases where the screenshot function is not supported. For details, refer to the manual provided with your mobile terminal.

Convert the email text to a PDF file and print: Convert the email text to a PDF file with an app that can create a PDF. If you are using special fonts, enable the setting for embedding fonts when converting to PDF. You can select and print the PDF file with this app. (→ "Printing PDF Files")

Canon Mobile Printing FAQs - as of May 2014 Page 18 of 29 PDF Direct Printing Restrictions of Use

For devices equipped with the PDF direct printing or PS printing function, send the PDF file directly to the device to be printed.* * If the PDF direct printing or PS printing function is installed, [ ] is displayed in the [Printer Detail] screen. (→ "Confirming Device Information") Take care of the following when doing so. The print preview displayed by tapping [Preview] in the [Preview] screen and the actual print result may differ. If you set [Preview] screen > [Print Settings] screen > [Staple], the document may be stapled at different positions to those indicated in the thumbnail image in the [Preview] screen. If a password has been set in the PDF file to restrict printing, in the [Preview] screen > [Print Settings] screen, tap [PDF Password] → enter the password. If an error occurs when printing a PDF file in which a password has been set, an error message is not displayed on the mobile terminal. An error message is displayed on the control panel of the device.

Canon Mobile Printing FAQs - as of May 2014 Page 19 of 29 There Is an Incoming Telephone Call While Using This App

Incoming telephone calls do not present a problem during printing. Because mobile terminal OSes support multi-tasking, print processing continues for the enabled period (about 10 minutes) even if this app is not being displayed. If the enabled period is exceeded, the job will be canceled.

Canon Mobile Printing FAQs - as of May 2014 Page 20 of 29 Data Is Not Printed According to the Print Settings

If you set functions that are not supported by the device you are using in the [Print Settings] screen, the settings will not be applied.

[Job] - [Store] For devices that do not support user inbox storing, normal printing is executed.

[Output Size] If you specify a paper size that is not supported by the device, the print job is printed on another paper size or a paper confirmation message is displayed on the control panel of the device.

[Color] - [Color] For devices that do not support color printing, the settings are not applied and the print job is printed in black and white.

Canon Mobile Printing FAQs - as of May 2014 Page 21 of 29 [2-sided] - [ON] For devices that do not support 2-sided printing, the settings are not applied and the print data is printed on one side of the paper.

[Staple] - [ON] For devices that do not support stapling, the settings are not applied and the print data is printed without being stapled. Even if you are using a device with a finisher that supports stapling attached, for a page size other than Letter or A4, the print job may be output without stapling.

NOTE The settings that are displayed differ for each device.

Canon Mobile Printing FAQs - as of May 2014 Page 22 of 29 Black and White Data Is Counted as Color Data

Some devices may count black and white data as color data when printing from Canon Mobile Printing. To have black and white data counted as black and white data, tap the print settings in the [Preview] screen when executing printing, and select [Color] - [B&W].

Canon Mobile Printing FAQs - as of May 2014 Page 23 of 29 Printing Documents Takes Time

When using the Data Conversion Service, uploading and downloading data may take several minutes depending on the content of the data to be printed and the communication environment you are using. You must use the Data Conversion Service for the following. Printing Microsoft Office files Printing PDF files with a device that is not equipped with the PDF direct printing or PS printing function* * If the PDF direct printing or PS printing function is installed, [ ] is displayed in the [Printer Detail] screen. (→ "Confirming Device Information")

NOTE If you can tap [Print] in the [Preview] screen before all rendering by the Data Conversion Service is complete, printing is started. Because the rendering and printing processes are being executed in parallel, the processing time is shortened. However, If you specify the print range in an Excel file (xls and xlsx), you cannot do so until all the data has finished being converted.

Canon Mobile Printing FAQs - as of May 2014 Page 24 of 29 The Web Page Is Not Printed Correctly

When you print a web page from Canon Mobile Printing, content such as the top of the web page may not be previewed and printed correctly. This phenomenon is caused by the specifications of the OS and cannot be avoided.

Canon Mobile Printing FAQs - as of May 2014 Page 25 of 29 A Time Out Error Is Displayed After Printing Starts

Depending on the content of the print data, the time from the start of printing in this app and print output may take some minutes. Because mobile terminal OSes support multi-tasking, print processing continues for the enabled period (about 10 minutes) even if this app is not being displayed. If the enabled period is exceeded, the job will be canceled.

Canon Mobile Printing FAQs - as of May 2014 Page 26 of 29 How to Display the App Support Site

The latest app information is available on the Canon Mobile Printing support site. You can access the support site by following the procedure below. 1. Tap [App Support Site] in the main page of the Help.

2. Select the country or region where you live → tap [ ].

Canon Mobile Printing FAQs - as of May 2014 Page 27 of 29 Installing/Uninstalling in a Multi-user Environment

Operating systems that support a multi-user environment are Android 4.2 and later. If another user has Canon Mobile Printing installed, you cannot install an older version. You should install the latest version.

Canon Mobile Printing FAQs - as of May 2014 Page 28 of 29 Cannot Preview/Print

If the error messages such as listed below appear repeatedly, the mobile terminal may be out of memory. Cannot display the preview. Could not print. The process has been canceled. If this happens, operation might be improved by restarting this app.

Canon Mobile Printing FAQs - as of May 2014 Page 29 of 29