AT&T + Unisys: Partners for Growth

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AT&T + Unisys: Partners for Growth In a time of rapid change, Unisys delivers visibility, agility and secure business operations for the telecom leader. Intense competition in No industry is changing as fast as telecommunications. The winners will an ever-shifting market. be those who can generate revenue and lock up customers through new Fickle customers offerings, while effectively managing demanding personalized operational costs and risk. It all starts with a next-generation services. Constant infrastructure. With an agile secure infrastructure in place, telecom technology innovations. leaders can: Rapid convergence. • See who their customers are, know what they want and deliver Ongoing cost pressures innovative new services – like video and regulatory changes. messaging and speech services – quickly and efficiently New business models • Reduce IT costs through based on entertainment Open Source, SOA and OSS and other enabling technologies and content delivery. • Secure networks, protect Emerging threats and customers and safeguard data the urgent need for against emerging threats “bulletproof” security. • Achieve world-class levels of efficiency and productivity in remittance processing and other strategic, but non-core functions

• Establish flexible, cost-effective network support operations delivering optimized price-performance

The bottom line? With advanced real-time infrastructure and true enterprise visibility, you can convert market change to business success by securing your revenues, operations and customers.

2 3 Nigel Fisher, head of Core Propositions, Retail Consumer Division, British Telecom: “We have to work with companies that can deliver and Unisys fits the bill – they have been a strategic partner since 2001.”

4 British Telecom: Comcast: KPN: 300% Growth + Faster Time to Deposit + True Customer Visibility + Lower Costs Lower Operating Costs Increased Marketing ROI

Business Issue Business Issue Business Issue Reduce rising costs for a popular Reduce the costs and improve Reduce operating costs and retain messaging service and generate the quality of slow, paper-intensive high-value customers during a major more demand, which had begun process for handling millions of corporate transformation effort. to dip due to quality issues. remittance payments every month.

Collaborating with SAS, Unisys Unisys designed a detailed business Unisys developed a flexible, image- implemented a customized business plan to stimulate demand and grow based workflow solution with online intelligence and customer analytics revenue through targeted offers image archiving, real-time access solution to track behavior, identify and services and deployed a low-cost, to payment data and enhanced high-value and at-risk customers and high-reliability outsourcing solution. exception management capabilities. leverage key touch points for retention. An expert team operates and manages Based on a five-year business plan, 17 Plus, KPN can track performance the BT messaging system at a world- processing centers were consolidated of specific messaging programs class Unisys Managed Services Center. to three Unisys Remittance Processing via dashboards. Centers of Excellence.

Results Results • 300% growth in customer base Results • Greater customer segmentation in just 5 months • Faster time to deposit and targeting capabilities • 95% increase in customer • Lower operating costs • Increased retention rates satisfaction • Reduced operational risk • Higher return on retention • 75% reduction in TCO • Improved customer service via program investments faster access to accurate data • Reduced operating costs

5 Global Mobile and Leading ISP: TRE-FOR Bredbånd: Fixed Leader: 50% Faster New Revenue Streams Faster Time to Market Time to Market Business Issue Business Issue Business Issue Shift the business model from re-selling Increase revenue and strengthen Consolidate and centralize service of broadband services to become a customer relationships by launching platforms and transition to 3G and direct, facilities-based provider. new telecom services (including IP-based, next-generation core network. broadband voice, video and data) via fiber to the home and to complement Unisys telecom experts provided utility services. Unisys designed and launched an visibility across the enterprise by advanced, multi-purpose IP-based developing full 3D-Blueprints to define service platform, based on business and technical requirements Unisys strategists created full Communications Ensemble architec- and create infrastructure and process 3D-Blueprints – mapping strategy ture, enabling virtual PBX, advanced models to serve as foundation to specific processes, applications speech- oriented services and the of new LLU-based business model. and infrastructure – and developed replacement of legacy IVR platforms. comprehensive business and technical requirements to facilitate rapid launch of new services. Results Results • Clearer visibility into • 50% reduction in time to market operational needs Results • 80% reusability of components at • Traceability between business • Faster product launch other locations around the world requirements and technology • Deeper customer relationships • Solution framework established for new business model • Long-term operational visibility and reduced risk

6 “Unisys possesses a top-notch systems integration team that has a global footprint and superior expertise in the enhanced services platform arena.” Frost & Sullivan

7 “I see Unisys as a strategic partner who understands our needs, who takes the time necessary to define a scope that encompasses our needs, and who delivers a quality service.”

Marco Antonio Ramos Gómez Assistant Director Platforms and Services Telefónica Móviles México

8 U.S. Operation Nationwide: Safe Commerce: Streamlined Regulatory Supply Chain Security Compliance

Business Issue Business Issue Strengthen global supply chain Comply with Basel II Capital Accord security and protect the flow of goods regulation that requires storing and into ports of Los Angeles/Long Beach, maintaining business information New York/New Jersey and dating back at least seven years. Seattle/Tacoma from foreign ports.

Unisys designed and deployed an Working with global shippers, Unisys advanced data management and supply chain and security experts reporting solution running Microsoft fully assessed gaps, threats and SQL Server 2005 on world-class vulnerabilities at supply chain nodes Unisys ES7000 servers, with optimized in Pakistan, Sri Lanka and the U.S. Pilot performance through partitioning and processes incorporated RFID, GPS, other best practices. cellular and sensor technologies.

Results Results • More efficient regulatory compliance • Increased protection against theft, • Faster access to information diversion and terrorism • Enhanced technology ROI • Clearer insight into the location • Facilitated further adoption of SQL and condition of goods Server throughout the enterprise • Greater compliance with trade and security regulations • Increased supply chain flexibility and shipping reliability

9 High Value Solutions and Services Visibility and intelligence. Agility and flexibility. Reliability and efficiency. New operating frameworks based on open standards, SOA and “bulletproof” security. Real-time infrastructure. Differentiation based on high value services and content customers want. These are the attributes and capabilities telecom leaders and innovators need as the market contin- ues to shift. And that’s what Unisys services and solutions are designed to deliver.

Next Generation Value Added Services: Unisys Communications Ensemble provides a rich assortment of IP-based converged communications services – advanced messaging, broadband, speech enablement and prepaid calling. Reliable, agile and scalable, Ensemble provides the secure open environment you need to rapidly and profitably deploy advanced new services to target markets. Secure OSS/BSS: remittance processing, revenue assurance and customer self-service programs to improve internal processes, optimize revenue, reduce expenses and create competitive differentiation based on product and service quality. 3D-Visible Enterprise: see the cause and effect relationships in your business – from the vision, to business operations, to the IT systems that support them – link best practices in key processes directly to software. You’ll see how new services will affect current operations and technology, and you’ll know, in advance, whether investments in deploying new, enhanced services will deliver the intended business results. BI/Customer Analytics: retain the right customers through real-time insight, with integrated data across all customer touch points, from billing, to customer service, usage, predictive behavior evaluation and usage modeling using analytical tools. Systems Integration: link transformation and business re-engineering by integrating global systems for mobile and fixed telephony, cable and convergence technologies. Our consultative approach encompasses service discovery, development and launch, change management and process improvement. Outsourcing: stay competitive and retain critical business focus with secure, reliable high-performance outsourcing in messaging and multi- media, paper to electronic remittance processing, desktop and device management, and network management to 3G.

For more information, visit us on the web at www.unisys.com

10 Unisys works with the leading names in telecom, including • AT&T • British Telecom • Charter

• Comcast Why do leading telecom organizations turn to Unisys? • Industry Domain expertise: Active partnerships with 100+ top • Embarq global telecommunications clients in 40+ countries

• France Telecom • Broad-based experience: 30+ years designing and deploying messaging solutions, with expertise in wireline, wireless, • KPN cable and Internet services • Qwest • Enterprise scale, proven track record: Secure business operations supporting over 150 million users worldwide; • Singtel winner of the 2004 Frost & Sullivan Customer Service Award • Next-generation convergence solutions: Unisys • Sprint/Nextel Communications Ensemble, the innovative platform for value-added services • Telecom Austria • End-to-end capabilities: From strategic planning and systems • Telecom New Zealand integration to network support and application outsourcing • Telefonica • Verizon • Vodafone

www.unisys.com

11 Are your operations visible?

For more information about Unisys Communication Solutions, visit our website at http://www.unisys.com or email [email protected]

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Printed in the United States of America 3/07